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HP Pr oL iant DL5 8 5 Serv er Maintenance and S er v ice Gui de Part number: 358708-009 Ninth edition: May 2006 ...
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2 Legal notices © Copyright 2004–2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in t he express warranty statements accompanying such products and services. Noth ing herein should be construed as constituting an ad ...
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Contents 3 Contents 1 About this guide Audience a ssumptions .............................................................................................................................. 5 Technician notes ............................................................................................................... ....................... 5 Where ...
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Contents 4 BBWC asse mbly .................................................................................................................. .................. 44 SCSI backplane ................................................................................................................. .................... 45 System battery ................... ...
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About this guide 5 1 Abo ut this gui de This maintenance and service guide can be used for reference when servicing the HP ProLiant DL585 Serve r. WARNING! To reduce the risk of personal injury from el ect ric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs can create ...
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About this guide 6 Integrated Management Log The server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with HP SIM. Telephone numbers For the name of the nearest HP authorized reseller: • In the United States, see http://www.hp.co ...
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Illustrated parts catalog 7 2 Illus tr ated parts catalog C us tomer self-r epair pr ogr am The HP customer self-repair program offers you the fastest ser vice under either warranty or contract. It enables HP to ship replacement parts directly to yo u so that you can replace them. Using this program, you can replace parts at your own convenience. T ...
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Illustrated parts catalog 8 Mec hanical com ponents e xploded v ie w Figure 1 Mechanical components exploded view Mec hanical com ponents spar e par ts list Table 1 Mechanical components spare parts list Item Description Assembly number Modified assembly number Spare part number Modified spare part number Customer self- repair (Yes/No) 1 Access pan ...
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Illustrated parts catalog 9 Table 1 Mechanical components spare parts list Item Description Assembly number Modified assembly number Spare part number Modified spare part number Customer self- repair (Yes/No) — 146-GB SCSI hard drive, U320 10K* 271837-010‡ See requirement 404670-002 289044-001‡ See requirement 404708-001 Yes — 146-GB SCSI h ...
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Illustrated parts catalog 10 S y stem com ponents e xploded v ie w Figure 2 System components exploded view S y st em componen ts spar e par ts list Table 2 System components spare parts list Item Description Assembly number Modified assembly number Spare part number Modified spare part number Customer self- repair (Yes/No) — Media storage device ...
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Illustrated parts catalog 11 Table 2 System components spare parts list Item Description Assembly number Modified assembly number Spare part number Modified spare part number Customer self- repair (Yes/No) 8 Processor memory boards — — — — — — Processor memory board (PC2100/PC2700)** 011974-002‡ See requirement 011974-502 356783-001 ? ...
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Illustrated parts catalog 12 Table 2 System components spare parts list Item Description Assembly number Modified assembly number Spare part number Modified spare part number Customer self- repair (Yes/No) — Power transfer board * 012662-001‡ See requirement 012662-501 — — Yes 20 SAS cable kit* — — 393535-001 — Yes — SAS data cable ...
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Illustrated parts catalog 13 Table 2 System components spare parts list Item Description Assembly number Modified assembly number Spare part number Modified spare part number Customer self- repair (Yes/No) 37 1-GB, PC3200 (DDR SDRAM)* 373029-051‡ See requirement 373029-851 378914-001‡ See requirement 416106-001 Yes 38 2-GB, PC3200 (DDR SDRAM)* ...
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Removal and replace ment procedures 14 3 R emo v al and r eplacemen t pr ocedur es You need the following it ems for some procedures: • Torx T-15 tool • Flathead screwdriver • Diagnostics Utility on the HP SmartStart CD Saf ety consider atio ns Before performing service procedures, review the following s afety information. Electrostatic disch ...
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Removal and replace ment procedures 15 IMPORTANT: If you are performing service procedures in an HP, Compaq branded, or third-party rack cabinet, you can use the locking feat ure of the rack rails to support th e server and gain access to internal components. For more information about telco rack solu tions, see the RackSolutions.com website at htt ...
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Seagate DL585 - page 16
Removal and replace ment procedures 16 The system is now without power. Locating and removing the Torx T-15 tool Many hardware procedures in the server are toolless, but a few require the removal of Torx T-15 screws that have been installed for shipping or security reasons. A Torx T-15 tool ships with the server for the removal of these screws. 1. ...
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Seagate DL585 - page 17
Removal and replace ment procedures 17 2. Extend the server on the rack rails unti l the server rail-release latches engage. Figure 6 Extending the server from the rack WARNING! Be careful when pressing the rail-release levers an d sliding the component into or out of the rack. The sliding rails could pinch your fingertips. 3. After performing the ...
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Removal and replace ment procedures 18 R emo v ing the access panel WARNING! Pressing the Power On/Standby button sets the server to the standby position, which removes power from most areas of the server. However, portions of the power supply and some internal circuitry remain active until the AC power cord is removed. WARNING! To reduce the risk ...
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Seagate DL585 - page 19
Removal and replace ment procedures 19 Removing the server from the rack WARNING! The server is very heavy, up to 44.5 kg (98 lb). To reduce the risk of personal injury or damage to the equipment: • Remove all hot-plug power supplies to reduce the weight of th e server before lifting it. • Observer local occupational health and safety requireme ...
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Removal and replace ment procedures 20 Pr ocesso r memor y boar ds The server supports up to four processor memo ry boards with AMD® Opteron™ processors. CAUTION: Processor memory boards 1 and 2 must always be installed. The system will not boot if either board is missing. CAUTION: Update the ROM to be sure that the system ROM recognizes the new ...
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Seagate DL585 - page 21
Removal and replace ment procedures 21 4. Remove the processor memory board. Figure 11 Removing a processor memory board Reverse the steps to insta ll a processor memory board. PPM To remove a Power Processor Module (PPM): 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See ? ...
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Removal and replace ment procedures 22 Processor Removing a processor 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chapter. 3. Remove the access panel. See “Removing the access panel” earlier in this chapte ...
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Seagate DL585 - page 23
Removal and replace ment procedures 23 3. Set the processor into the ZIF socket, and hold it in place while closing and latching the socket lever. Verify that the processor is fully seated in the socket. CAUTION: Failure to fully seat and latch the processor in the ZIF socket can result in damage to the processor, processor memory board, or both. 4 ...
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Removal and replace ment procedures 24 Memory options Minimum memory requirements • Two DIMMs must be installed in bank 1 on the processor memory board in slot two. • All DIMMs on a processor memory board must have the same part number. NOTE: Processor memory boards in slots 1, 3, and 4 ca n be installed without memory. Certain application prog ...
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Removal and replace ment procedures 25 Figure 16 Four DIMM slots Table 5 Processor memory board memory banks with four DI MM slots Slot Bank 5–6 Bank 1 7–8 Bank 2 Removing a DIMM 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending th e server from the rack” ...
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Removal and replace ment procedures 26 Har d dr i v e blanks To remove a hard drive blank: 1. Push the sliding release button to unlock the blank . 2. Pull the drive blank out of the drive cage . Figure 18 Removing a drive blank NOTE: Keep the blank for future use. Reverse the steps to replace a drive blank. Hot -plug S CS I har d dr iv es Drive re ...
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Seagate DL585 - page 27
Removal and replace ment procedures 27 CAUTION: Remove or replace a hard drive only when the driv e failure LED is amber. Data loss can occur if a drive is removed when the drive online LED is gree n. See “Hot-plug SCSI hard drive LEDs” in Chapter 4, “Server component identificati on,” for more information. CAUTION: Remove or replace only o ...
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Seagate DL585 - page 28
Removal and replace ment procedures 28 • The system automatically sets all drive numbers. • If only one hard drive is used, install it in the bay with the lowest number. • Hard drives must be SFF types. • Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive ar ...
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Seagate DL585 - page 29
Removal and replace ment procedures 29 5. Remove the screws securing the hard drive cage. Figure 22 Removing the hard drive cage screws 6. Slowly pull the SAS hard drive cage out of the server unti l there is enough room to reach behind the SAS hard drive cage. 7. Disconnect all cables from the back of the SAS hard drive cage, and slide the hard dr ...
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Removal and replace ment procedures 30 Figure 24 Removing the power transfer board Reverse the steps to replace the power transfer board. ...
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Removal and replace ment procedures 31 P o w er suppl y blank To remove a power supply blank: 1. Press the lever-release button on the ha ndle of the power supply blanks . 2. Pull on the lever to release the blank . 3. Remove the power supply blank from the server . Figure 25 Removing a power supply blank NOTE: Keep the power supply blank for futur ...
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Seagate DL585 - page 32
Removal and replace ment procedures 32 Hot -plug po w er supplies For information on power supply diagnosis, see “Hot-plu g power supply LEDs” in Chapter 4, “Server component identification.” CAUTION: Do not remove a hot-plug power supply unless two power supplies are installed. If a second power supply is not installed, the system must be ...
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Seagate DL585 - page 33
Removal and replace ment procedures 33 Hot -plug f ans The server supports redundant hot-plug fa ns in a 7+1 configuration. To replace a hot-plug fan: 1. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chapter. 2. Remove the access panel. See “Removing the access panel” earlier in this chapter. 3. ...
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Seagate DL585 - page 34
Removal and replace ment procedures 34 Figure 28 Removing a drive from bay 1 Figure 29 Removing a drive from bay 2 To replace a universal media driv e, slide the drive into the slot until it engages the connector. IMPORTANT: For the diskette drive to be bootable, it must be installed in the top universal media drive bay. For the CD-ROM or DVD-ROM d ...
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Seagate DL585 - page 35
Removal and replace ment procedures 35 Fro n t b e ze l To remove the front bezel: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chapter. 3. Remove the access panel. See “Removing the access panel” earlier i ...
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Seagate DL585 - page 36
Removal and replace ment procedures 36 Power button/LED assembly To remove the power button/LED assembly: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chapter. 3. Remove the access panel. See “Removing the ac ...
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Seagate DL585 - page 37
Removal and replace ment procedures 37 Expansio n boar ds The server supports the installation of PCI and PCI-X expansion boards. • PCI 33 MHz and 66 MHz • PCI-X 66 MHz, 100 MHz, an d 133 MHz Figure 33 PCI-X expansion slots and buses Table 6 PCI-X expansion slots and buses Item Slot Bus Description 1 Slot 1 Fifth bus 133 MHz 2 Slot 2 Sixth bus ...
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Seagate DL585 - page 38
Removal and replace ment procedures 38 Performance balan cing Balancing is the paired arrangement of expansion boards for opti mal performance based on the bus architecture of the expansion slots. Properly balancing the boards acro ss buses can improve performance. To balance expansion boards: • Populate slots 1 and 2 with 133-MHz PCI-X boards. ? ...
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Seagate DL585 - page 39
Removal and replace ment procedures 39 SC SI c a b l e s To remove the SCSI cables: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chapter. 3. Remove the access panel. See “Removing the access panel” earlier ...
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Seagate DL585 - page 40
Removal and replace ment procedures 40 Fro n t f a n c a g e To remove the front fan cage: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chapter. 3. Remove the access panel. See “Removing the access panel” e ...
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Seagate DL585 - page 41
Removal and replace ment procedures 41 P ass- thr ough boar d To remove the pass-through board: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chapter. 3. Remove the access panel. See “Removing the access panel ...
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Seagate DL585 - page 42
Removal and replace ment procedures 42 Quic kF ind diagno s tic disp la y boar d and ligh tpipe To remove the QuickFind diagnost ic display board and lightpipe: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chap ...
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Seagate DL585 - page 43
Removal and replace ment procedures 43 Re a r f a n c a g e To remove the rear fan cage: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chapter. 3. Remove the access panel. See “Removing the access panel” ear ...
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Seagate DL585 - page 44
Removal and replace ment procedures 44 BB WC assem bly IMPORTANT: The Battery-Backed Write Cache Enabler (BBWCE) and the 5i Plus BBWC Module must be removed together with the cable connected to save the data in the cache. Unplugging the cable deletes all the data in the cache. To remove the BBWC assembly: 1. Power down the server. See “Powering d ...
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Seagate DL585 - page 45
Removal and replace ment procedures 45 S CS I bac kplane To remove the SCSI backplane: 1. Extend the server from the rack. See “Extending th e server from the rack” ea rlier in this chapter. 2. Power down the server. See “Powering down the server” earlier in this chapter. 3. Unseat all the hot-plug SCSI hard dr ives, and pull them away from ...
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Seagate DL585 - page 46
Removal and replace ment procedures 46 S y st em bat tery WARNING! This server contains an internal lithium manga n ese dioxide or vanadium pe ntoxide battery. A risk of fire and burns exists if the battery is not handled properly. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose to temperatures h ...
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Seagate DL585 - page 47
Removal and replace ment procedures 47 5. Remove the existing battery. Figure 43 Removing the battery from the system board 6. Install the new battery. 7. Install the access panel. 8. Restore the server to its oper ating position in the rack. 9. Run RBSU to reconfigure the system if the settings were lost. ...
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Seagate DL585 - page 48
Removal and replace ment procedures 48 S y st em boar d To remove the system board: 1. Power down the server. See “Powering down the server” earlier in this chapter. 2. Remove all power supplies. See “Hot-plug power supply” earlier in this chapter. NOTE: Label the individual hard drives before pulling them out. 3. Remove all the hot-plug SC ...
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Seagate DL585 - page 49
Removal and replace ment procedures 49 14. Remove the lower foam air baffle. 15. Unscrew the system board thumbscrews. It might be nec essary to use the Torx tool located on the back of the server. 16. Slide the system board towa rd the front of the unit. Figure 44 Unscrewing the thumbscrews an d sliding the system board IMPORTANT: When handling th ...
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Seagate DL585 - page 50
Removal and replace ment procedures 50 A C filte r c abl e assem bly The AC filter cable assembly consists of two cables leadi ng from separate power supply input connectors near the front of the chassis and ending in an AC filt er and inlets at the rear of the chassis. To remove the AC filter cable: 1. Power down the server. See “Powering down t ...
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Seagate DL585 - page 51
Removal and replace ment procedures 51 16. Remove the seven cable clips: a. Lift to disengage the cable clip. b. Slide the clip forward, and lift it off the chassis. Figure 47 Removing the cable clips 17. Use the Torx T-15 tool or screwdriver to remove the eight screws that sec ure the power supply connectors to the chassis bottom . 18. Remove the ...
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Seagate DL585 - page 52
Removal and replace ment procedures 52 21. Slide the assembly into the chassis, and th en lift the assembly out of the chassis . Figure 49 Removing the AC filters Reverse the steps to replace th e AC filter cable assembly. ...
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Removal and replace ment procedures 53 R e -enter ing t he serv er ser ial n umber After replacing the system board or clearing th e NVRAM, re-enter the server serial number. 1. To access RBSU, press the F9 key when prompted during POST. 2. Select the System Options menu. 3. Select Serial Number . The following warning appears: WARNING! WARNING! WA ...
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Seagate DL585 - page 54
Diagnostic tools 54 4 Di agnos ti c tools Table 7 Diagnostic tools Tool Description How to run the tool Array Diagnostics Utility (ADU) ADU is designed to run on all ProLiant systems that support HP array controllers. ADU collects information about the array controllers in the system and gener ates a list of detected problems. For a list of HP serv ...
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Seagate DL585 - page 55
Diagnostic tools 55 Table 7 Diagnostic tools Tool Description How to run the tool ROM-Based Setup Utility (RBSU) RBSU configures the hardware installed in or connected to the server. Specifically, it can perform the following tasks: • Store configuration information in nonvolatile memory • Manage memory installation, processor upgrades, network ...
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Seagate DL585 - page 56
Server component identification 56 5 Ser ver compon ent identifi cat io n This chapter explains the location and function of system connectors, internal and extern al LEDs, and system switches. Con n e c to rs Use this section to identify system connectors for service procedures. Rear panel Figure 50 Rear panel components Table 8 Rear panel compone ...
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Seagate DL585 - page 57
Server component identification 57 SCSI backplane Figure 51 SCSI backplane board connectors Table 9 SCSI backplane board connec tors Item Description 1 SCSI channe l A 2 SCSI simplex/duplex switch (d efault = duplex) 3 SCSI channe l B ...
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Server component identification 58 DIMM slots Figure 52 DIMM slots Table 10 Processor memory board memory banks Slot Bank 1–2 Bank 1 3–4 Bank 2 5–6 Bank 3 7–8 Bank 4 Processor and PPM Figure 53 Processor and PPM Table 11 Processor and PPM Item Description 1 PPM 2 Processor and heatsink ...
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Seagate DL585 - page 59
Server component identification 59 LEDs The server contains several sets of LEDs that indica te the status and settings of hardware components. Front panel Figure 54 Front panel LEDs Table 12 Front panel LEDs Item Description Status 1 Unit ID Blue = Activated Blue flashing = System being managed remotely Off = Deactivated 2 Internal health Green = ...
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Server component identification 60 QuickFind diagnos tic display Figure 55 QuickFind diagnostic display LEDs Table 13 Quickfind diagnostic display LEDs Item Description Status Action 1 Fan Off = Normal On = Attention required Be sure the fan is installed and seated properly. If the fan is installed and seated properly, replace the fan. 2 Processor ...
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Seagate DL585 - page 61
Server component identification 61 Table 13 Quickfind diagnostic display LEDs Item Description Status Action 7 I/O power fault Off = Normal On = Attention required A power fault on the system I/O board occurred. If the problem persists, replace the system I/O board. 8 Therm trip Off = Normal On = Attention required The server experienced a thermal ...
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Seagate DL585 - page 62
Server component identification 62 Table 14 Hot-plug SCSI hard drive LEDs Item Description Status 3 Fault status On = Drive failure Flashing = Fault-process activity Off = No fault-process activity Table 15 Hot-plug SCSI hard drive LED combinations Activity LED Online LED Fault LED Status On Off O ff Do not remove the drive. Removing a drive during ...
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Seagate DL585 - page 63
Server component identification 63 Hot-plug SAS or SATA hard drives Figure 57 Hot-plug SAS or SATA hard drive LEDs Table 16 Hot-plug SAS or SATA hard drive LEDs Item Description Status 1 Fault/UID status Amber = Drive fa ilure Flashing Amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity 2 Online/Activ ...
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Seagate DL585 - page 64
Server component identification 64 Table 17 Hot-plug SAS or SATA hard drive LED combinations Online/Activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Off Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is rebuilding, or it is part of an array that is ...
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Seagate DL585 - page 65
Server component identification 65 Hot-plug fans Figure 58 Hot-plug fan LED The hot-plug fan LED indicates the following c onditions: Table 18 Hot-plug fan LED LED status Description Off Power is not applied to the fan Green Power is applied to the fan Amber Fan failure Hot-plug power supplies Figure 59 Hot-plug power supply LEDs Table 19 Hot-plug ...
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Seagate DL585 - page 66
Server component identification 66 Table 19 Hot-plug power supply LEDs (1) Power LED status (green) (2) Fa ult LED status (a mber) Description Blinking Off AC power present System in standby mode On Off Power supply on and working properly On Blinking Power supply current limit exceede d NIC Figure 60 NIC LEDs Table 20 NIC LEDs Item Description LED ...
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Seagate DL585 - page 67
Server component identification 67 BBWCE Figure 61 BBWCE LEDs NOTE: The battery takes 24 hours to charge for the f irst time. Table 21 BBWCE LEDs Server status LED color LED s tatus Battery module status Server is on and has normal run time. Green (2) On Fast charging — Green (2) Off Trickle charging — Amber (1) On Short in the connection of on ...
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Seagate DL585 - page 68
Server component identification 68 Internal diagnostic display Figure 62 Internal diagnostic display LEDs and switches Table 22 Internal diagnostic display switches Item Switch 1 Switch 2 Description Port 84 Off Off For more information on Port 84, see the Port 84 diagnostic codes that occur during the boot process. Reserved Off On N/A iLO On Off F ...
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Seagate DL585 - page 69
Server component identification 69 S y st em boar d s w itche s Some server operations, including adding or removing a component or changing a security feature, require that you reconfigure a system switch. If the system configuration is incorrect, the server might n ot work properly and you might receive error messages on the screen. Se tting and ...
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Seagate DL585 - page 70
Server component identification 70 Table 23 System maintenance switch (SW3) Position Default Function Description Settings 5 Off Password disable Enables or disables password protection. Open (off) Power-on password is enabled. Closed (on) Power-on password is disabled. 6 Off Configuration validation Invalidates NVRAM configuration information. Ope ...
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Seagate DL585 - page 71
Server component identification 71 iLO/Redundant ROM override switch (SW5) The iLO/Redundant ROM override switch (SW5) is a two-position switch that is used for miscellaneous purposes. The iLO security override switch allows you full access to the iLO processor. This access is necessary if you lost your password or if the iLO boot-block must be fla ...
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Seagate DL585 - page 72
Server component identification 72 Non-maskable interrupt switch Crash dump analysis is an essential part of eliminating re liability problems such as hangs or crashes in operating systems, device drivers, and application s. Crashes can freeze a system, requiring you to do a hard reset. Resetting the system erases any information th at supports roo ...
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Seagate DL585 - page 73
Troubleshooting 73 6 T r ou blesh ooting This chapter provides specific troubleshooting information for the server. Use it to find de tails about server startup and operation errors. For information on LEDs and switches specific to the ser ver, see Chapter 4, “Server component identification.” For a more detailed discussion of troubleshooting t ...
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Seagate DL585 - page 74
Troubleshooting 74 If the serv er does not s tart This section provides systematic instructions on what to tr y and where to go for help for the most common problems encountered during initial POST. The server must first complete this test each time you power up, before it can load the operating system and start running software applications. WARNI ...
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Seagate DL585 - page 75
Troubleshooting 75 Diagn os tic s tep s If the server does not power up or powers up but does no t complete POST, answer the questions in Table 27 to determine appropriate actions based on the symptoms observe d. The flow of questions reflects the usual flow of events during a power-on sequence. A flow chart following this table illust rates the re ...
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Seagate DL585 - page 76
Troubleshooting 76 Table 29 Is the system power LED green? Answer Possible reasons Possible solutions — A power supply problem exists. The power supply may not be connected or inserted properly, it may have a damaged connector, or it may have failed. Be sure that the power supply is undamaged, the power supply is fully seated, and the power suppl ...
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Seagate DL585 - page 77
Troubleshooting 77 Table 31 Is the internal health LED green? Answer Possible reasons Possible solutions No, it is amber A processor is in pre-failure condition. A DIMM is in pre-failure condition. One memory bank is valid, but another bank is missing a DIMM. One memory bank is valid, but another bank has mismatched DIMMs inst alled. One memory ban ...
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Seagate DL585 - page 78
Troubleshooting 78 Table 31 Is the internal health LED green? Answer Possible reasons Possible solutions — PPM or board power fault Inspect the QuickFind diagnostic display panel to determine if one of the PPMs, processor memory boards, or system board has experienced a power fault. Ensure that all components are sea ted properly. If problem pers ...
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Seagate DL585 - page 79
Troubleshooting 79 Table 32 Is the monitor displaying information? Answer Possible reasons Possible solutions Yes Video is available for diagnosis. Determine the next action by observing POST progress and error messages. See the HP Servers Troubleshooting Guide for a complete description of each POST error message. ...
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Seagate DL585 - page 80
Troubleshooting 80 Pr oblems af ter initi al boot After the server has passed POST, you migh t still encounter errors, such as an inability to load the operating system. Use Table 33 to troubleshoot server installation problems that occur after the initial boot. See the HP Servers Troubleshooting Guide for more informati on. Table 33 Problems after ...
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Seagate DL585 - page 81
Troubleshooting 81 Table 33 Problems after initial boot Problem Possible reasons Possible solutions — Problem was encountered with hardware added to a new configure-to-order system (where available). You must complete the factory-insta lled operating system software installation before adding new hardware to the system. Be sure you are following ...
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Seagate DL585 - page 82
Troubleshooting 82 T r oubleshooting a failed pr oces sor The AMD HyperTransport™ link architec ture links multiple processors. When a processor failure occurs, the root cause of the problem can be either a failed HyperTransport link or a failed processor. A failed processor or failed HyperTransport link ca uses the system to hang at POST w ithou ...
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Seagate DL585 - page 83
Troubleshooting 83 Other inf ormati on r eso ur ces See the following additional information for help. Table 34 Troubleshooting resources Resource Description HP Servers Troubleshooting Guide This guide is a resource for obtaining troubles hooting information that is beyond the scope of this document. It includes general hardware and software troub ...
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Seagate DL585 - page 84
Specifications 84 S pec if icati ons Se r ver sp e cifica t ion s Table 35 Server specifications Feature Units Dimensions Height 17.5 cm (6.88 in) Depth 69.2 cm (27.25 in) Width 46.3 cm (19.0 in) Weight 30.8 kg, minimum (68 lb, minimu m) 44.5 kg, maximum (98 lb, maximum) High-line voltage requirements Rated input voltage 180 V to 264 V Rated input ...
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Seagate DL585 - page 85
Index 85 Inde x A AC filter cable, 50 AC power supply. See hot-plug power supply access panel: installing, 18; re moving, 18 additional information, 5 ADU. See Array Diagnostics Utility Array Diagnostics Utility (ADU), 54 ASR-2. See Automatic Server Recovery-2 Automatic Server Re cove ry-2 (ASR-2), 54 B battery. See system battery BBWC assembly, 44 ...
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Seagate DL585 - page 86
Index 86 P pass-through board, 41 PCI-X buses, n umbering, 38 PCI-X non-hot-plug exp ansion board: removing, 38; replac ing, 38 PCI-X technology: features, 37; load balancing, 37; peak freq uency, 37; performance balancing, 38; slot population, 38 port 84 switch, 68 POST erro r messages, 7 9 power button/LED as sembly, 36 power LED, 59 Power Proces ...
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