Manual Nortel Networks 150

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  • Nortel Networks 150 - page 1

    Part No. P0607187 0 2 18 Septem ber 20 03 CallPilot 100/150 Desktop Messaging Installation and Maintenance Guide Return to Menu ...

  • Nortel Networks 150 - page 2

    2 P0607 187 02 CallPilot 100/150 Desktop Messaging Installation an d Maintenance Guide Copy right © 2003 Nortel Netw ork s All right s reserved. 2003. The inform ation in thi s doc ument is sub ject to change without notice. Th e state ments, conf igu rations, technica l data , and recomme ndation s in this d ocument are be lie v ed to be accurate ...

  • Nortel Networks 150 - page 3

    3 CallPilot De skto p Mess aging Installa tion an d Main tenanc e Guide Contents Chapter 1 Requirements f or installing Desktop Messa ging . . . . . . . . . . . . . . . . . . . . . 7 About Cal lPilot Desk top Mess aging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Hardware requir ements . . . . . . . . . . . . . . ...

  • Nortel Networks 150 - page 4

    4 Contents P0607 187 02 Configur in g Lotus Not es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 Updating th e Mail da tabase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 Updating th e datab ase automa tically . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Nortel Networks 150 - page 5

    Contents 5 CallPilot De skto p Mess aging Installa tion an d Main tenanc e Guide In sent me ssag es digits or sy mbols appea r instea d of la nguage-s pecific sym bols 56 Message s remain i n the subs cr iber’ s Outbox . . . . . . . . . . . . . . . . . . . . . . . . . 57 The subscr iber cannot s end me ssages . . . . . . . . . . . . . . . . . . . ...

  • Nortel Networks 150 - page 6

    6 Contents P0607 187 02 ...

  • Nortel Networks 150 - page 7

    7 CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide Chapter 1 Requirements for installing Desktop Messaging About CallPilot Desktop Messaging With Call Pilot Desk top Messaging from s ubscri bers can a ccess their Cal lPilot mai lbox f rom the ir personal compute r. Subsc ribers c an manage all t heir voi ce messa ges in one gr ...

  • Nortel Networks 150 - page 8

    8 Chapter 1 Requ irement s for install ing Desk top Messa ging P060718 7 02 Softwa re re quirement s Integrated c lients Integr ated c lients r un with a corpo rate email serv er. You ca n use Des ktop Mes saging wit h one or more of t hese clie nts: • Micros oft Outlo ok 98 in Corpora te mode • Micros oft Outlo ok 2000 • Micros oft Outlo ok ...

  • Nortel Networks 150 - page 9

    Chapt er 1 Requ ireme nts for i nstalli ng Desktop M essagin g 9 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Where to g et help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL ( 1-800-466- 7835) If you al ready hav e a PIN Code , you can ent er Expres s Routi ng Code (ERC) 19 6#. I ...

  • Nortel Networks 150 - page 10

    10 Cha pter 1 Require ments for install ing Desktop Messagi ng P060718 7 02 ...

  • Nortel Networks 150 - page 11

    11 CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide Chapter 2 Configuring y our system for Desktop Messa ging Bef ore y ou install Desk top Messaging Before i nstal ling and u sing Des ktop Messagi ng: • In Call Pilot Ma nager, make sure t hat the number of Maximum Outcal ling Channels i s enoug h to accommoda te the expecte ...

  • Nortel Networks 150 - page 12

    12 Cha pter 2 Config uring y our sy stem for Deskto p Mes saging P060718 7 02 Configuring IMAP/LD AP/SMTP ser vers f or Desktop Messaging CallPil ot supp orts IM AP/LDAP protocol s, whic h let Deskt op Mes sagin g subscri bers ac cess thei r CallPil ot mailbox es usi ng Microsoft Outlook, Lot us Note s, Novell Gr oupWise, a nd select ed third- part ...

  • Nortel Networks 150 - page 13

    Chapter 2 Configu ring your s ystem for Desktop Mess aging 13 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Configuring en vironments without a DNS The D oma in Na me Syste m (D NS ) is a n Inte rne t ser vice tha t tra nslat es d om ain na me s in to IP addre sse s. Becau se d oma in n ames are alph ab etic , they are eas ...

  • Nortel Networks 150 - page 14

    14 Cha pter 2 Config uring y our sy stem for Deskto p Mes saging P060718 7 02 ...

  • Nortel Networks 150 - page 15

    15 CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide Chapter 3 Install in g and config uring Deskto p Messaging It tak es approxi mately 10 minute s to i nstall Ca llPil ot Desk top Messa ging. Depend ing on the subscri bers’ exp ertise, you can a sk them to i nstal l Desktop Me ssagin g on their computer. Installation in for ...

  • Nortel Networks 150 - page 16

    16 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Uninstalling an ear lier vers ion of Desktop Mes saging If the subscribe r has De sktop Messag ing 1.06 or ear lier on t heir comput er, un install it be fore you do th e instal lati on procedur e. To uninstall a previous version of Desktop Messaging 1 Quit any o pen appl i ...

  • Nortel Networks 150 - page 17

    Chapter 3 Installi ng and confi guring De sktop Mess aging 17 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Installing Desktop Messagi ng You insta ll Deskto p M essagi ng from the CallPilot 100/1 50 Document ation and Client Software CD. Be sure t o instal l the version of Deskto p Messaging t hat is r ight f or your sy st ...

  • Nortel Networks 150 - page 18

    18 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Installi ng Desktop Messaging versi on 2.0 1 Load the Ca llPilot 100/ 150 CD in the CD-ROM drive of your computer. 2 Double -click t he CD fol der and double -click t he Optional Softwar e fo lde r . 3 Double -click t he Desktop M essaging folde r . 4 Double -click t he fol ...

  • Nortel Networks 150 - page 19

    Chapter 3 Installi ng and confi guring De sktop Mess aging 19 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 8 Click th e Next bu tton. The D est inat ion F old er s creen app ear s. 9 Click t he Ne xt button to ac cept th e defaul t dire ctory , or clic k the Browse bu tton if you want to locate other destinat ion fo lders ...

  • Nortel Networks 150 - page 20

    20 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 11 Select the che ck boxes for t he email client s that you use . Intern et Ma il clie nts in clude Mi crosof t Outlook Ex press, Microso ft Outl ook in Internet mail mode, Netsc ape Messe nger, an d Qualcomm Eu dora Pro. 12 Click th e Next bu tton. The C all Pilot Ser ver ...

  • Nortel Networks 150 - page 21

    Chapter 3 Installi ng and confi guring De sktop Mess aging 21 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 15 Click th e Next bu tton. The C allP ilot Mail box N umb er sc ree n app ears . 16 Enter t he subsc riber’s mailbox numbe r. The mai lbox nu mber is usuall y the subs cribe r’s extensi on number . 17 Click th e ...

  • Nortel Networks 150 - page 22

    22 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 19 Click th e Next bu tton. The R eady to In sta ll! wi ndo w ap pea rs. We reco mm end yo u le ave the U pdate def aul t mail profil e box se lect ed. If you ar e instal ling Desktop Messagin g for Lotus Notes, you must ente r your Lotus Not es passwo rd before the i nstal ...

  • Nortel Networks 150 - page 23

    Chapter 3 Installi ng and confi guring De sktop Mess aging 23 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 20 Click th e Next bu tton. The inst allat ion pr ogress ba r appea rs and indica tes that files are being copi ed. 21 Click th e Finis h butto n to c ompl ete the i nst alla tion. ...

  • Nortel Networks 150 - page 24

    24 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Installing Desktop Messag ing versi on 1.07 1 Load the Ca llPilot 100/ 150 CD in the CD-ROM drive of your computer. 2 Double -click t he CD fol der and double-cl ick t he Optional Softwar e fo lde r . 3 Double -click t he Desktop M essaging folde r . 4 Do u bl e - c l i ck ...

  • Nortel Networks 150 - page 25

    Chapter 3 Installi ng and confi guring De sktop Mess aging 25 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 7 Select the che ck boxes for t he email client s that you use . Intern et Ma il clie nts in clude Mi crosof t Outlook Ex press, Microso ft Outl ook in Internet mail mode, Netsc ape Messe nger, an d Qualcomm Eu dora P ...

  • Nortel Networks 150 - page 26

    26 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 10 Click th e Next bu tton. The S ele ct Des tin atio n F older scre en app ears . 11 Click t he Ne xt button to ac cept th e defaul t dire ctory, or cl ick the Browse butt on if you want to locate other destinat ion fo lders , and se lect th e folde r you want to in stall ...

  • Nortel Networks 150 - page 27

    Chapter 3 Installi ng and confi guring De sktop Mess aging 27 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 14 Click th e Next bu tton. The C all Pilot Ser ver Sett ing s scre en a ppe ars . 15 In the Server Name or IP Ad dress box t ype the FQDN o r IP a ddress of the Ca llPilo t 100/15 0 system . 16 In the SMTP/VPIM prefi ...

  • Nortel Networks 150 - page 28

    28 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 If you ar e instal ling Desktop Messagin g for Lotus Notes, you must ente r your Lotus Not es passwo rd before the i nstal lati on process conti nues. The Desktop Messagi ng inst allati on progr am tries t o de tec t Lo tus N otes by se arch ing for the notes .in i fil e on ...

  • Nortel Networks 150 - page 29

    Chapter 3 Installi ng and confi guring De sktop Mess aging 29 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide After you install Desktop Messaging After yo u inst all Des ktop Messagi ng: • Set the defau lt em ail c lien t. • Conf igure acces s to Deskto p Messaging on subsc ribers’ computer s • Set the T imezone and D ...

  • Nortel Networks 150 - page 30

    30 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Conf igu rin g Out look 2002 Outlook 20 02 handl es mail accounts diffe rently t han pr evious versions of Outl ook. This section descri bes how t o configur e the De sktop Mes saging opt ions f or Outl ook 2002 . To set Desktop Messagin g options 1 In Outlook, on the Tools ...

  • Nortel Networks 150 - page 31

    Chapter 3 Installi ng and confi guring De sktop Mess aging 31 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide • Do not selec t the Lo g on using Sec ure Pass word Authent ication ( SPA) check box. • Serv er I nfo rmat ion —Enter the Ca llPil ot full y quali fied domain name (FQDN) for bo th the inc oming and outgoi ng s ...

  • Nortel Networks 150 - page 32

    32 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Conf igu rin g Nove ll Gr oupWise This sect ion is an over vie w of how G ro upW ise i s int egr ate d wi th Ca llPi lot . For info rm atio n on how to use GroupWise to addr ess, c ompose, ope n, delete , and per form other CallPilo t oper ations, refer to th e CallPilot 10 ...

  • Nortel Networks 150 - page 33

    Chapter 3 Installi ng and confi guring De sktop Mess aging 33 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 5 In the Mailbox box, enter the su bscriber ’s mailbox number. 6 At Check for new messages (Auto maticall y/Manual ly), if the subscri ber uses ISDN or dialup, sel ect M anually . This optio n saves on toll c harges ...

  • Nortel Networks 150 - page 34

    34 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring Lotus Not es Updating the Mail database In Lo tus Note s, th e Ma il d ataba se d esi gn de term ine s wh ich m es sages ap pea r in the N ote s mes sag e list. T here ar e two way s to updat e the da tabase de sign f or Desktop Messagin g: • automatic update ...

  • Nortel Networks 150 - page 35

    Chapter 3 Installi ng and confi guring De sktop Mess aging 35 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 4 On the File men u, click Dat abase , and t hen cl ick Replace Design . The Replac e Datab ase Design d ialog box appears . 5 Select Tem pl at e S er ve r . The Templat e Server wi ndow appe ars. 6 Select Loc al , an ...

  • Nortel Networks 150 - page 36

    36 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring Int ernet Mail clients CallPil ot Desk top Messa ging su pports these Interne t mail c lients: • Outlook Exp r ess • Outlook i n Inte rnet ma il mode • Netscape Messe nger • Eudora Pr o You need th e foll owing i nformatio n to con figur e your Int ernet ...

  • Nortel Networks 150 - page 37

    Chapter 3 Installi ng and confi guring De sktop Mess aging 37 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 6 In the E-mail addr ess box ty pe th e sub scr iber ’s C all Pilot add ress in t he for m <SMTP/VPIM pref ix><mai lbox nu mber>@<l ocal CallP ilot 100/150 sys tem>. For exampl e: 14165 556003@voi ...

  • Nortel Networks 150 - page 38

    38 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring an LDAP directory service for Outlook Express or Outlook 1 Start Out look. 2 On the Tools menu , clic k Accounts . The Inte rnet Ac counts screen app ears. 3 Click th e Direc tory Servi ce tab. 4 Click th e Add butt on and c lick Dire ctory Se rvice . The Inte r ...

  • Nortel Networks 150 - page 39

    Chapter 3 Installi ng and confi guring De sktop Mess aging 39 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Configuring special settings for Outlook Express or Outl ook in Intern et Mail mode 1 Select the se tting s for the type of Outloo k the subsc riber uses. • If the subscr iber uses Outlook Expres s: a On the Tools m ...

  • Nortel Networks 150 - page 40

    40 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring Netscape Me ssenger 4.x If the subscr iber uses Netsca pe Messenger versi on 4.x as their I ntern et Mail clie nt, use the se procedur es. If the subsc riber uses Ne tscape Mess enger 6 .2, ref er to “Conf iguri ng Netsc ape Messenger 6.2” on pa ge 43 . Note ...

  • Nortel Networks 150 - page 41

    Chapter 3 Installi ng and confi guring De sktop Mess aging 41 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 12 From When I delete a message , se lect Mark it a s dele ted . 13 Select the Clean up (“Expung e”) Inbox on e xit check box. 14 Click th e OK butto n. You r eturn to th e Mail Ser vers s cree n. 15 In the Outg o ...

  • Nortel Networks 150 - page 42

    42 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 Configuring an LDAP dir ectory serv ice for Nets cape Messenger 1 Start Ne tscape Messenge r. 2 On the Communica tor menu, selec t Address Book . The Addres s Book scr een appea rs. 3 On the File men u, sele ct New Dir ectory . The Direc tory Serve r Prope rty scre en appe ...

  • Nortel Networks 150 - page 43

    Chapter 3 Installi ng and confi guring De sktop Mess aging 43 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Configuring Netscape Me sseng er 6.2 If the subscr iber uses Netsca pe Messenger versi on 6.2 as their I ntern et Mail clie nt, use the se procedur es. If the subsc riber uses Ne tscape Mess enger v ersio n 4, refer t ...

  • Nortel Networks 150 - page 44

    44 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 12 Click th e Next b utton. The Account Name page appears. 13 T ype a nam e fo r the C allP ilot m ai lbox t o help the subsc rib er to iden tify it in Netsc ape Ma il. 14 Click th e Next b utton. The Congrat ulat ions page a ppears . 15 V eri fy your CallPilo t mailb ox in ...

  • Nortel Networks 150 - page 45

    Chapter 3 Installi ng and confi guring De sktop Mess aging 45 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Conf igurin g Eudora Pro To change a ny part of th is confi gurati on after it i s complete , on the To ols menu click Opti ons to display the configurat ion sc reens. Configuring an IMAP account on Eudora Pro 1 Doubl ...

  • Nortel Networks 150 - page 46

    46 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 12 Click th e Next bu tton with out entering a l ocation p refix . The New Account Wizard - Outgoing E-Mail Se rver scr een app ears. 13 Chec k th at the Outgoing Serve r box contai ns th e FQDN or IP addr ess of the CallP ilot 1 00/ 150 syst em, and th en cli ck the Ne xt ...

  • Nortel Networks 150 - page 47

    Chapter 3 Installi ng and confi guring De sktop Mess aging 47 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Configuring an LDAP directory service for Eudor a Pro 1 Start Eu dora Pr o. 2 On the Tools menu clic k Dire cto ry S erv ice s . 3 From the Pr otocol s box, sele ct LDAP . 4 Click th e New Databa se butt on. The Modif ...

  • Nortel Networks 150 - page 48

    48 Cha pter 3 Insta lling and configur ing Deskto p Messag ing P060718 7 02 ...

  • Nortel Networks 150 - page 49

    49 CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide Chapter 4 Troubl eshooti ng This chap ter i s about : • Troubles hootin g during i nstal lati on • Troubles hootin g log on pro blems • Troubles hootin g Outlook 200 2 probl ems • Troubles hootin g Lotus No tes log on proble ms • Troubles hootin g afte r logging on ...

  • Nortel Networks 150 - page 50

    50 Cha pter 4 Tr oublesho oting P060718 7 02 Microsoft Outlook default mail client You see t he er ror mes sage when you install Deskt op Messag ing: “Ei ther Outlook is no t the default mail clie nt o r ther e is n o d efau lt ma il cl ien t to f ulfil l the cur ren t req uest .” I f Ou tlo ok is i nsta lle d on the subs cribe r’s compute r ...

  • Nortel Networks 150 - page 51

    Chapter 4 Trou bleshooti ng 51 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 4 From Update Call Pilo t Ma il dat abas es , select Add CallPi lot c omponents or R emove Call Pilot com pon ents . 5 Click OK . 6 From the Se lect d atabase (s) dial og box, s elect one or a gr oup of mai l file s to upd ate. 7 Click OK . ...

  • Nortel Networks 150 - page 52

    52 Cha pter 4 Tr oublesho oting P060718 7 02 Troubleshoo ting lo g on problem s Invalid cre dentials The subsc riber sees messa ges suc h as “I nvalid cr edenti als. Plea se re try” or “Th e server could n ot be locat ed. Ple ase Ret ry.” 1 On the subs crib er’s comput er, che ck that Des ktop Mess aging is config ured wit h the pro per s ...

  • Nortel Networks 150 - page 53

    Chapter 4 Trou bleshooti ng 53 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Troubleshoo ting Outlook 2002 p roblems These ar e is sues with how Desktop Mes saging works with Out look 2002. The se i ssues should be resolve d with a futur e Outlook s ervic e releas e patc h from Mic rosoft. Sending messages When a subsc ribe ...

  • Nortel Networks 150 - page 54

    54 Cha pter 4 Tr oublesho oting P060718 7 02 Troubleshoo ting L otus Notes lo g on problem s When Desktop M essagin g is inst alle d, Deskto p Messaging a ppears under Folders and View s. In the Pers onal Name and Addre ss Book on Loc al dat abase, two n e w views are created: • Groups (Ca llPil ot) • Peo ple (Cal lPil ot) Subscrib ers cannot s ...

  • Nortel Networks 150 - page 55

    Chapter 4 Trou bleshooti ng 55 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide 6 Make s ure th at: • the Inhe rit f uture des ign ch anges c heck box is sel ected • Hid e fo rmul as a nd Lo tus Scr ipt is n ot s ele cted 7 Select CallPil ot Ma il (R5. 0) or (R6.0) , dep ending on which ver sion of Lotus Notes you use . 8 ...

  • Nortel Networks 150 - page 56

    56 Cha pter 4 Tr oublesho oting P060718 7 02 Troubleshoo ting after log ging o n The CallPilot address book i s empty Lotus Note s subsc ribers mus t log on to CallP ilot b efore they can do wnload the addres s book. 1 Make sure t hat your Add ress Boo k—People (CallPil ot) win dow is the a ctive win dow. 2 On the View me nu, click Refre sh . 3 M ...

  • Nortel Networks 150 - page 57

    Chapter 4 Trou bleshooti ng 57 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Messa ges remain in the subscriber’ s Outb o x On Microsof t Outlook, mess ages re main in t he mail cli ent outbox ( not the CallPilo t Message Store outbox). This pr oblem ca n be cau sed by the mi gration f rom one s erver to ano ther whil e m ...

  • Nortel Networks 150 - page 58

    58 Cha pter 4 Tr oublesho oting P060718 7 02 • Ask th e subscri ber to check that thei r mailbox i s not full. If their mailbox i s full , they cann ot send messa ges unt il some messages ar e del eted. • Ask th e subscri ber to check th e form at of the message addres s. If the FQDN after the @ symbol does not match t he FQDN of Call Pilot 100 ...

  • Nortel Networks 150 - page 59

    Chapter 4 Trou bleshooti ng 59 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide "Unknown" appears in the Sender field In some mess ages, t he subscr iber s ees a name or phone n umber in the Sender fiel d. In other messages, the subscriber sees “ Unknown.” If the cal ler’ s phone sys tem has Call ing Line ID, C ...

  • Nortel Networks 150 - page 60

    60 Cha pter 4 Tr oublesho oting P060718 7 02 Messa ges no longer on server The subsc riber receives the e rror me ssage: “Thi s messa ge coul d not be found o n the s erver. Messages mus t exi st on the s erver in order to be pl ayed vi a the te lephone . Use comput er to pl ay this fi le. P ort f aile d.” Voice mess ages t hat ar e saved to th ...

  • Nortel Networks 150 - page 61

    Chapter 4 Trou bleshooti ng 61 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide A subscriber w ho fo rwar ds or replies to a v oice message in Outlook Express rece ives non-del iver y n otifi cation that the attached mess age cannot be delivered This occurs because when a subscrib er forwar ds or repli es to a voice me ssage, ...

  • Nortel Networks 150 - page 62

    62 Cha pter 4 Tr oublesho oting P060718 7 02 Accessing D esktop Messa ging online Help Desktop Mess aging f or Microsof t Outlook, No vell GroupW i se, and Lot us Notes p rovid es sta ndard Help. To access online Help From Micros oft Outloo k: • From your I nbox , on the Hel p menu, sele ct CallP ilot D esk top Me ssagi ng H elp . From Novell Gro ...

  • Nortel Networks 150 - page 63

    Chapter 4 Trou bleshooti ng 63 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide Using Desktop Messaging Support Too ls Resetting the Cal lPilot message store for Microsoft Outlook This fea ture i s avail able on ly for subscr ibers who u se Microsoft Ou tlook. Resett ing th e CallPil ot message s tore r emoves inva lid or corr ...

  • Nortel Networks 150 - page 64

    64 Cha pter 4 Tr oublesho oting P060718 7 02 Using CPTrace You can use CPTrace to col lect inf ormati on about pr oblems wi th one o f the desk top cl ients that CallPil ot run s on. You save this i nformati on to a log fi le that you can a nalyze to deter mine the cause of the pr oblem. Problems y ou can l ook for in clude: • trouble connec ting ...

  • Nortel Networks 150 - page 65

    Chapter 4 Trou bleshooti ng 65 CallPilot D eskto p Messag ing Ins tall ation a nd Mainten ance G uide CP Trace settings The CPTrace sett ings are stor ed in the Wind ows reg istry. The exis ting s ettings are used ea ch time you run CPTr ace. CP T r ace s etti ng s IMAP/SMTP Logs all IMAP/SM TP tra ffic Desktop c lient Logs in ternal Outlo ok, Lotu ...

  • Nortel Networks 150 - page 66

    66 Cha pter 4 Tr oublesho oting P060718 7 02 ...

  • Nortel Networks 150 - page 67

    CallPi lot Des ktop M essagi ng Inst allati on and Maintenan ce G uide 67 Index A Accessing Help 62 C CallPilot Ad dress Book setting up in Outlook (Internet mail mode) 31 settin g up in Outlook Express 31 CallPilot Mess age Store 32 CLAN IP address 36 Conf ig uring en vir onments without a DNS 13 Eudora P ro 45 GroupW ise 32 IMAP account on Outloo ...

  • Nortel Networks 150 - page 68

    68 Index P0607 187 02 Lotus Notes conf igur ing 34 error message 50 M Message waiting ind icator 60 Micr osof t Outlook (Internet mail mode) 8 Outlook Express 8 Microsoft Outlook (Interne t mail mode) conf iguring acce ss to CallPilot Address Book 3 1 Micr osof t Ou tlo ok 2 002 conf igur ing te xt formatting o ptions 31 specifying e-mail se ttings ...

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A complete manual for the device Nortel Networks 150, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Nortel Networks 150 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Nortel Networks 150.

A complete Nortel Networks manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Nortel Networks 150 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Nortel Networks 150, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Nortel Networks 150, that we can find in the current document
3. Tips how to use the basic functions of the device Nortel Networks 150 - which should help us in our first steps of using Nortel Networks 150
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Nortel Networks 150
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Nortel Networks 150 in a specific country, if it was not possible to solve the problem on our own.

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