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THOMSON THG540 - page 1
User manual THG540 - V oice Over IP Cable Modem SA TELLITE TELECOM CABLE TERRESTRIAL ...
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THOMSON THG540 - page 2
Important Information i CAUTION Disconnect power before servicing. CAUTION This device is int ended for indoor operation only. Telephone ja cks Line 1 and Line 2 must not be conn ected to outsi de wiring. CAUTION To ensure reliable operation and to prevent overheating, provide ade quate ventilation for this modem and kee p it away from heat sources ...
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THOMSON THG540 - page 3
Important Information ii Operating In formati on Operatin g Temperatu re: 0 ˚ - 40 ˚ C (32 ˚ - 104 ˚ F) Storage T empera ture: -3 0 ˚ to 65 ˚ C If yo u purch ased th is pr oduc t at a r etail o utle t, ple ase re ad the f ollo wing: Produc t I nfo rmat ion Keep your sa les receipt to obtain warranty pa rts and se rvice and for pr oof of purch ...
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THOMSON THG540 - page 4
Table of Contents Illustrations contained in this docu ment are for representation only. iii Chapter 1: Connections and Setup ........................................................................................... 1 Intro duc tion ................................................................................................................... ...
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THOMSON THG540 - page 5
Table of Contents iv Connecti ng More Th an Two Com puters to th e Cable Modem ........................................... 22 Teleph one or Fax Connection .......................................................................................... 23 Acti vatin g the Cab le Mo dem ...................................................................... ...
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THOMSON THG540 - page 6
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 1 Chap ter 1: C onn ection s an d Setu p Intr oducti on Voice over IP Cabl e Modem Featu res z Provides two-line telephone service z Capable of rece iving data at rate s of up to 38 Megabits per se cond z Able to send an d receiv e data ov er the ...
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THOMSON THG540 - page 7
Chapter 1: Connections and Setup 2 Computer Requirements For the best possible perfor mance from your cable modem, your persona l compute r must meet the fo llowin g minim um system requir ements (note th at th e minimum requirements may vary b y the c able com pany): IBM PC C OMPATIBLE MACINTOSH** CPU Pentium preferred P owerPC or h igher System R ...
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THOMSON THG540 - page 8
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 3 Cable Modem Overview Front P anel The following illustrat ion shows the front panel of the EMTA machine: The LEDs on the fr ont panel are desc ribed in the table b e low (from left to ri ght): THG540 Tel 2 Tel 1 Message Cable Activity Cable Lin ...
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THOMSON THG540 - page 9
Chapter 1: Connections and Setup 4 THG540 Tel 2 Tel 1 Message Cable Activity Cable Link PC Link Internet Description OFF FLASH MTA DHCP FLASH OFF MTA SNMP/TFTP MTA initialization FLASH FLASH RSIP ON ON Both Lines On-Hook ON FLASH Tel1 Off-hook, Tel2 On-hook FLASH ON Tel1 On-hook, Tel2 Off-hook MTA Operation FLASH FLASH <CM Normal Operation> B ...
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THOMSON THG540 - page 10
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 5 Rear Panel 12VDC: 12V Power connector Reboot EMTA: Reboot this de vice Telephony (L INE1/LINE2): RJ-11 Phone set connector ETHERNET: Ethernet 10/100BaseT RJ-45 connector U S B : U S B C o n n e c t o r C A B L E : F - C o n n e c t o r ...
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THOMSON THG540 - page 11
Chapter 1: Connections and Setup 6 Wall M ount ing The num ber of the s crew: 2 pc s Direction for wa ll mounting: LED pa nel upward. Dimension for the scre w: TBD There are 4 slots on the un derside of the EMT A that can be used for wall mountin g. Note: When w a ll mou nting the unit, ensure that it is w ithin reach of the power ou tlet. You will ...
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THOMSON THG540 - page 12
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 7 Relati onshi p among th e Devices This illustrat ion shows a cable company that offe rs Euro-DOCSIS compliant voice/dat a services. What the Modem Does The voic e over IP cab le modem is a residen tial voic e-enabled cable m odem that pr ovides ...
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THOMSON THG540 - page 13
Chapter 1: Connections and Setup 8 internet service work for you. Contact Your Loca l Cable Com pany You will need to contact your cable company to es tablish an inte rnet acco unt be fore you can use your modem. You should have the followi ng info rmation (which you will fi nd on the st icker on the m odem) ready : The serial num ber The m ...
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THOMSON THG540 - page 14
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 9 Please verify the following with the cable company The cabl e service to your hom e supports Euro -DOCSIS or DOCSIS compliant two-way modem access (note on frequencies for D OCSIS usage). Your internet account has b e en set up. (The Me ...
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THOMSON THG540 - page 15
Chapter 1: Connections and Setup 10 Connecting the Cable Mode m to a Single C ompute r This section o f the manua l explains how t o connect your cable modem to t he USB or Ethe rnet port on your co mputer and insta ll the necessary s oftware. Plea se refe r to Figure 1 to help you connect your cable modem for t he best possible connect ion. Attach ...
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THOMSON THG540 - page 16
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 11 Importa nt Connectio n Informat ion The cable mode m supports Ethernet a nd USB connections simulta neously. USB Connection to One Computer No te: O nl y u se th e pow er su ppl y pr ov ide d wi th this u nit. Us in g other po wer supplies m a ...
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THOMSON THG540 - page 17
Chapter 1: Connections and Setup 12 1. Before you be gin, close all ope n applications an d dialog boxes as the y may inte rfere with your Voice o ver IP Cable M odem ins tallatio n. 2. Inser t the C D into the CD -ROM drive of your c ompu ter. A m enu of o ption s appear s. 3. Clic k “Ins tall R CA Cabl e Modem .” If the op tion s menu does no ...
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THOMSON THG540 - page 18
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 13 9. Connect o ne end o f the USB cab le incl uded with y our Voic e over IP Cabl e Modem to the USB port on your com puter. Conn ect the o ther end o f the USB c able to th e USB port o n the Vo ice over IP Cable Modem . 10. If the modem is det ...
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THOMSON THG540 - page 19
Chapter 1: Connections and Setup 14 Note: If Windo ws 2000 does not recognize the Voic e over IP Cable Modem’s presence, your BIOS settings may not permit USB and/or Pl u g-and -Play devices. Plea se contact your comp u ter’s customer service departm ent. 7. Choose th e “Search f or a suitabl e driver fo r my devic e (recomm ended)” optio n ...
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THOMSON THG540 - page 20
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 15 9. The search should find t he driver for the “Thomson U SB CDC Device s”. To confirm that this is the cas e, clic k “Next” to con tinue and proceed to step 1 1. Otherwi se, see s tep 10. Important: Do NOT co ntin u e if the sea rch fi ...
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THOMSON THG540 - page 21
Chapter 1: Connections and Setup 16 install the driver. At this point your PC needs to copy Windows 2000 specific files. If thes e files are not located on your hard drive, you may need to insert your W indows 2000 installation media (i.e., Windows 2000 CD-ROM), but first remove th e Voice over IP Cable Modem CD-ROM. 12. After th e Windo ws spec if ...
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THOMSON THG540 - page 22
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 17 Choose the “Au tomatic searc h for a better driver (R ecomm ended)” option, and click “Next.” No te: I f Wi ndow s Me d oes n ot re co gn ize th e Voi ce over IP Cable Modem ’s presence, i.e., t he “Add New Hardware W izard” did ...
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THOMSON THG540 - page 23
Chapter 1: Connections and Setup 18 sof tware a utom atica lly ( Recom mended )” op tion, and c lick “ Next.” Note: If Windo ws XP does not recognize the Voice over IP Cable Modem’s prese nce, i.e., the “Welcome to the New Hardware W izard” did not a u tom atically appear, yo ur BIOS settings may not permit USB and/o r Pl u g-and -Play ...
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THOMSON THG540 - page 24
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 19 9. The Voic e over IP Cab le Modem installa tion is now comple te. To vali date a pr oper installation, perfor m the following inst ructions: A. Clic k on the “Star t” ico n in the l ower left- hand corn er of your screen. B. Select “Set ...
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THOMSON THG540 - page 25
Chapter 1: Connections and Setup 20 Below ar e importan t points to rem e mber befo re you connect the Voic e over IP Cable Modem : For Ethernet connections, go to page 21. For telephone a nd fax connections, go t o page 23. ...
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THOMSON THG540 - page 26
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 21 Ethernet Connection to One Computer Make the co nnecti ons to th e mod em in the fo llowin g sequ ence: 1. Connec t one end of the co axial c able to the cab le conn ection in the w all, and the other en d to the CA BLE jac k on the cable m od ...
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THOMSON THG540 - page 27
Chapter 1: Connections and Setup 22 Connecting More Than Two Computers to the Cable Modem If you need to c onnec t more th an two c omput ers or if you need to connec t two c omputers, but USB is not available, you’ll need th e foll owing addit ional equip ment: Crossover-wired, or “null,” ca tegory 5 E thernet ca ble for the cable modem ...
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THOMSON THG540 - page 28
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 23 Telephone or Fa x Connection When proper ly connected, most tele phony device s can be used with t he cable mode m just as with c onventio nal tele phone serv ice. To make a no rmal telep hone c all, pick up the han dset, wai t for a dial t on ...
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THOMSON THG540 - page 29
Chapter 1: Connections and Setup 24 Activati ng th e Cable Modem After you install the c able m odem and tu rn it on for the fi rst tim e (and eac h tim e the m odem is reconnec ted to the power), it goes through several s teps befo re it can b e used. Each of these steps i s represen ted by a differen t pattern of flash ing ligh ts on the f ront o ...
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THOMSON THG540 - page 30
Chapter 2: Additional Information Illustrations contained in this docu ment are for representation only. 25 Chapter 2: Ad ditional In formation Frequen tly Asked Qu estions Q. Wha t if I d on’t su bscribe to ca ble TV? A. If cable TV is ava ilable in your area , data and voice service may be made availa ble with or witho ut ca ble TV servic e. Co ...
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THOMSON THG540 - page 31
Chapter 2: Additional Information 26 General Tr oubleshootin g You can correct most problems you have with your pr oduct by consult ing the trouble shooting list that follows. I ca n’t a cces s the in ter net. z Check al l of the c onnecti ons to your cab le modem . z Your Ethernet card or USB port may not be working. Check eac h produc t’s doc ...
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THOMSON THG540 - page 32
Chapter 2: Additional Information Illustrations contained in this docu ment are for representation only. 27 z Verify that the cable modem service is Euro -DOCSIS or DOCSIS compliant by calling your cable provider (DOCSIS will only work if th e use d frequencie s are betwee n 93-861MHz). I don’t hea r a dial to ne when I use a t elepho ne. z Telep ...
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THOMSON THG540 - page 33
Chapter 2: Additional Information 28 Se rvic e I nf orm at io n If you purchase d or leased your cable modem dire ctly from your ca ble company, t hen warranty service fo r the cabl e modem may be pro vided thro ugh your cable pro vider or its au thoriz ed represen tative. Fo r inform ation on 1) Ordering Service, 2) Obtaining Customer Support, or ...
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THOMSON THG540 - page 34
Chapter 2: Additional Information Illustrations contained in this docu ment are for representation only. 29 Gloss ary 10BaseT – Unshielded, twisted pair cable with an RJ- 45 connector, used with Eth ernet LAN (Lo cal Area Network). “10” indicates speed (10 Mbps), “Base” refers to base band technology, and “ T” means twisted pair cable ...
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THOMSON THG540 - page 35
Chapter 2: Additional Information 30 NID - Network Interface D evice, the i nterconnec tion be tween the in ternal hou se teleph one wiring and a co nventio nal telep hone ser vice pr ovider’s equipm e nt. Th ese wiring c onnectio ns are normally housed in a sm all plastic box loc ated on an outer wal l of th e house. It is the l egal demarcation ...
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THOMSON THG540 - page 36
© 2007 T homson Inc.- T rademark(s) ® Registered -Marca(s) Registada(s) Photos and features subject to change without notice . Illustration of product nish may vary from actual color. For e more information Thomson | 46, quai Alphonse Le Gallo | 92100 Boulogne-Billancourt | France T el. : 33 (0) 1 41 86 50 00 | Fax : 33 (0) 1 41 86 56 59 | w ...
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