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Manual Viking ACD-10

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Summary
  • Viking ACD-10 - page 1

    Now Every Call Center and Small Business Can Af ford a Fully Featured Call Distributor P P h h o o n n e e . . . . . . 7 7 1 1 5 5 . . 3 3 8 8 6 6 . . 8 8 8 8 6 6 1 1 • ACD, UCD, hunt group and ring group protocols • Does not require a KSU, P ABX, ring generator or remote displays • Three custom recordings stored in non-volatile memory (no ba ...

  • Viking ACD-10 - page 2

    D D e e f f i i n n i i t t i i o o n n s s ACD: (Automatic Call Distributor) Distributes inbound calls to the next available or longest idle agent so that agents are more likely to get a simi- lar amount of “break” delay time. Blind T ransfer: T o transfer a call to another agent without telling the agent who’s calling. Break Delay Time: The ...

  • Viking ACD-10 - page 3

    Sw 1 OFF OFF ON ON n/a n/a n/a n/a Sw 2 OFF ON OFF ON n/a n/a n/a n/a Description ACD Operation UCD Operation Hunt Group Operation Ring Group Operation Normal mode: Answers call if agent does not answer within 3-5 rings (programmable). Call screening mode: Answers all calls and plays message before calls ring through to agent. No calls answered in ...

  • Viking ACD-10 - page 4

    L. St ation Ring Limit If a station rings (inbound or transferred C.O. call) un-answered and the ring limit is met, the st ation will be marked “unavailable” and the call will be sent to another agent. Calls will no longer be sent to that station until it is manually made “available” again. The st a- tion ring limit is factory set to 10 rin ...

  • Viking ACD-10 - page 5

    O O p p e e r r a a t t i i o o n n A. Protocols 1. ACD Protocol (Automatic Call Distributor) - The ACD-10 distributes inbound calls to the next available or longest idle agent so that agents are more likely to get a similar amount of “free” time between calls. Calls answered by the ACD-10 will be indicated by a custom double ring cadence. 2. U ...

  • Viking ACD-10 - page 6

    E. RS-232 Call St atistics Output Code COMPL ABAND TRANS OUT DATE 09/07/01 09/07/01 09/07/01 09/07/01 09/07/01 TIME 10:22:16 AM 10:23:58 AM 10:24:45 AM 10:26:05 AM 10:27:01 AM LINE 01 01 01 01 02 ON-HOLD 00:00:07 00:00:22 00:00:11 AGENT 10 10 11 11 AGT TIME 00:00:14 00:00:09 00:01:17 00:00:41 CODE COMPL ABAND TRANS COMPL OUT The ACD-10 can output c ...

  • Viking ACD-10 - page 7

    Important: Viking Electronics will NOT support computer sof tware or hardware problems. If you experience these problems, research your hardware and/or software instruction manuals or cont act the manufacturer ’s technical support dep artment. S tart your communication sof tware. “Hyperterminal” is the commu- nication software supplied with a ...

  • Viking ACD-10 - page 8

    8. O O p p t t i i o o n n s s The ACD-10 is expandable from 6 to 10 stations with the optional ACD-10-EB . In addition to gaining 4 more st ations, there is also the “T ransfer Only” station feature available on st ations 16, 17, 18 and/or 19. Follow the instructions below to install the exp ansion board. A. ACD-10-EB Exp ansion Board 3. Progr ...

  • Viking ACD-10 - page 9

    Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and it s affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate su ...

Manufacturer Viking Category Medical Alarms

Documents that we receive from a manufacturer of a Viking ACD-10 can be divided into several groups. They are, among others:
- Viking technical drawings
- ACD-10 manuals
- Viking product data sheets
- information booklets
- or energy labels Viking ACD-10
All of them are important, but the most important information from the point of view of use of the device are in the user manual Viking ACD-10.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Viking ACD-10, service manual, brief instructions and user manuals Viking ACD-10. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Viking ACD-10.

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A complete manual for the device Viking ACD-10, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Viking ACD-10 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Viking ACD-10.

A complete Viking manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Viking ACD-10 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Viking ACD-10, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Viking ACD-10, that we can find in the current document
3. Tips how to use the basic functions of the device Viking ACD-10 - which should help us in our first steps of using Viking ACD-10
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Viking ACD-10
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Viking ACD-10 in a specific country, if it was not possible to solve the problem on our own.

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