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Canon 3920 - page 1
Avaya 3920 Wireless Telephone User’s Guide 16-603439 Issue 1 August 2009 ...
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Notice Every effort was made to ensure that the information in this book was comple te and accu- rate at the time of print ing. However, information is subject to change. Federal Communicati ons Commission Statem ent This equipment has been tested and fo und to comply with Part 15 of the FCC Rules. These limits are designed to provide reaso nable p ...
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Trademar ks PARTNER is a registered trademark of Avaya Inc. in the U.S. and other countries. Custome r Suppor t If you need assistance when programming or using your system, contact your local Authorized Dealer or call Avaya Global Support Ser vices at 1 800 628-2888 . Consultation charges may apply. Avaya Web Pa ge For information about Avaya prod ...
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0 Important Safety Instr uctions The following list provides basic safety pr ec autions that should always be followe d when using your telepho ne equipment. 1. Read and u nderstand all i nstructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone co nnections before cleaning. DO NOT use liquid cleaners or ae ...
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Canon 3920 - page 5
Contents Table of Contents 5 1 Introduction 7 Welcome .............. ................ ................. ............. ................ ................ ............ 7 Organization ................ ................ ................ ................ ................ ................. .. 8 Conventions ............. ................ ............. ..... ...
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6 Tabl e of Contents Table of Contents User’s Guide 4 Using Your Telephone 45 Overview ....... ................ ................ ................. ................ ................ .............. 4 5 Handset Modes ....................... ................ ................ ................ ................. .... 45 Handling Calls .................. ...
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Welcome 7 1 Introduction Welcome This guide provide s instructions on how to ins tall and use your Avaya 39 20 Wireless Telephone. The Avaya 3920 Wireless Telephone is specific to th e Avaya PARTNER Communica tions System. Unlike c onsumer-type wireless telephones, which are typically conn ect ed to an alog interfac es, the Avay a 3920 Wireless Tel ...
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1 Introduction 8 Organization User’s Guide DECT 6.0 is extremely ea sy to install since frequency and cha nnel selection are done automatically.As long as the maximum number of devices is not exceeded, DECT 6.0 will provide trouble-free functionality. This chapter explains how this guide is orga nized, shows the typographical conventions used, an ...
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1 Introduction Related Documents 9 User’s Guide Related Documents For additional docu mentation and the most cu rrent version of this document, go to the Avaya Support Center at www.avaya. com/support. ...
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1 Introduction 10 Related Documen ts User’s Guide ...
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Overview 11 2 Installing the Telephone Overview This chapter expla ins how to install the Avaya 3920 Wireless Telephone. The sections provided in this chapter are as follow s: 1 “Select Base Unit Lo cation” on page 13 . 2 “Install the Base Unit on a Desktop” on pa ge 14 . 3 “Install the Base Unit on a Standard Wall Plate” on page 1 6 . ...
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2 Installing the Telephone 12 Overview User’s Guid e The Avaya 3920 Wireless Telephone is packaged with this installa tion and use guide and the components shown below. If any of these items ar e missing or damaged, contact your System Administrator. Figure 1: Avaya 3920 Wireless Telephon e Components Base Unit Handset Telephone Cord 2 AC Adapter ...
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2 Installing the Telephone Select Base Unit Locatio n 13 User’s Guide Select Base Unit Location • Select a location that is not subject to excessive heat or humidity. • Determine if the base unit will sit on your desk or be wall mounted. • Place the base unit near a sta ndard 120VAC outlet and with in reach of a telephone jack that is conne ...
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2 Installing the Telephone 14 Install the Base Uni t on a Desktop User’s Guid e Install the Base Unit on a Desktop This section provides procedures to install the base uni t on a desktop or table. If you want to mount the base unit on a wall, go to “Install the Base Unit on a Standard Wall Plat e” on page 16 or “Install the Base Unit Direct ...
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Canon 3920 - page 15
2 Installing the Telephone Install the Base Unit on a Desktop 15 User’s Guide 3 Plug the AC adapter cord into the AC ad apter input jack on the base unit. 4 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this outlet cannot be turned off by a switch. Figure 3: Connection s to Base Unit 5 Check to see that the power LED is on. T ...
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Canon 3920 - page 16
2 Installing the Telephone 16 Install the Base Unit on a Standard Wall Plate User’s Guid e Install the Base Unit on a Standard Wall Plate This section provides procedu res to mount the base unit on the wall if a standard wall plate, with a tele phone jack connecte d to the PARTNER ACS, is installed in the wall. If you want to mount the base unit ...
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Canon 3920 - page 17
2 Installing the Telephone Install the Base Unit on a Standard Wall Plate 17 User’s Guide 2 Plug one end of the 14-foot telepho ne cord into the “Line In” jack on the base unit. 3 Plug the AC adapter cord into the AC ad apter input jack on the base unit. Figure 5: Plu g Cords into Base Unit 4 Place the AC adapter cord and the telephone cord i ...
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Canon 3920 - page 18
2 Installing the Telephone 18 Install the Base Unit on a Standard Wall Plate User’s Guid e 6 Place the base unit on the po sts of the wall plate and pull down until the base unit is firmly seated. Figure 7: Mount Base Unit on Wall Plate 7 Plug the AC adapter into a standard 12 0VAC wall outlet. Make sure this outlet cannot be turned off by a swit ...
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Canon 3920 - page 19
2 Installing the Telephone Install the Base Unit Directly on a Wall 19 User’s Guide Install the Base Unit Directly on a Wall This section pr ovides proc edures to m ount the ba se unit directly on a wall if a standard wall plate is not installed. Use # 10 screws and, if necessary, anch oring devices that are suitable for the wall ma terial where ...
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Canon 3920 - page 20
2 Installing the Telephone 20 Install the Base Unit Directly on a Wall User’s Guid e 2 To attach the wall mount stand to the base u nit, slide the wall mount stand into the notches at the top of the base unit. Then push the wall mount stand down and snap it into place. Figure 10: Attach Wall Mount Stand to Base Unit 3 Plug one end of the 14-foot ...
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2 Installing the Telephone Install the Base Unit Directly on a Wall 21 User’s Guide 5 Place the AC adapter cord and the telephone cord inside the molded channels of the wall mount stand. Figure 12: Place Cords in Molded Channels 6 Place the base unit on the posts of the wall screws and pull down until the base unit is firmly seated. Figure 13: Pl ...
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Canon 3920 - page 22
2 Installing the Telephone 22 Install the Base Unit Directly on a Wall User’s Guid e 7 Plug the other end of the telep hone cord into the telephone jack co nnected to the PARTNER ACS. Figure 14: Pl ug Telephone Cord into Teleph one Jack 8 Plug the AC adapter into a standard 12 0VAC wall outlet. Make sure this outlet cannot be turned off by a swit ...
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Canon 3920 - page 23
2 Installing the Telephone Apply Power to the Charger Unit 23 User’s Guide Apply Power to the Charger Unit 1 Plug the AC adapter cord into the input jack on the ba ck of the charger unit. 2 Wrap the AC adapte r cord around the strain relief. 3 Plug the AC adapter into a standard 120VAC wall outlet. Always route the power cor d away from high-traf ...
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2 Installing the Telephone 24 Mount the Charger Unit on a Wall (Optional ) User’s Guid e Mount the Charger Unit on a Wall (Optional) The charger unit can be mounted directly on the wall. Use #10 screws and, if necessary, anchoring devices that are suitable for the wall materia l where the charger unit will be placed. 1 Insert two moun ting screws ...
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2 Installing the Telephone Install the Handset Ba ttery 25 User’s Guide Install the Handset Battery 1 Remove the battery cover from the back of the ha ndset by pressing the latch and sliding the cover down until it comes off the handset. Figure 19: Remove Battery Cover 2 Slide the battery down into the handset. Figure 20: In stall Handset Battery ...
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Canon 3920 - page 26
2 Installing the Telephone 26 Install the Ha ndset Battery User’s Guid e Figure 21 : Close Battery Co ver 4 If you are using the battery for the first time, go to “Charge th e Battery for the First Time” on page 27 . ...
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2 Installing the Telephone Charge the Battery for the First Time 27 User’s Guide Charge the Battery for the First Time Before using your handset for the first time, the battery must be continuously charged for 15 to 20 hours. (After the battery is charged for the first time, it will only take fiv e to six hours for t he battery to be fu lly recha ...
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Canon 3920 - page 28
2 Installing the Telephone 28 Charge the Spa re Battery User’s Guid e Charge the Spare Battery It is recommended that you have a spare battery always charging to protect against complete battery discharge. Th e charger unit is equipped to charg e the spare battery with or without the handset in the front slot. See Appe ndix C, “Accessories” f ...
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Canon 3920 - page 29
2 Installing the Telephone Charge the Spare Battery 29 User’s Guide 4 When charging is complete, press out on the latch to remove the spare battery for use. If you don’t need the spare ba ttery immediately, leave it in the charging compar tment; it will not overcharge. See information about the low battery indicator in “Description of Icons i ...
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Canon 3920 - page 30
2 Installing the Telephone 30 Install a Head set (Optiona l) User’s Guid e Install a Headset (Optional) The optional headset provides a hand s-free option when you use the belt clip to carry the hand set and conduc t a conversation. All feat ure operation s remain the same exce pt the han dset earph one and m icrophone are disconn ected. 1 Open t ...
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Canon 3920 - page 31
2 Installing the Telephone Attach the Be lt Clip to t he Handset 31 User’s Guide Attach the Belt Clip to the Handset You can use the belt clip to attach the handset to yo ur belt or pocket. 1 Slide the clip into the tab stop. The belt clip is designed to fit snugly on to the handset. Figure 25: Attach Belt Clip to Handset ...
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2 Installing the Telephone 32 Attach the Belt Clip to the Handset User’s Guid e 2 Press firmly until it snaps into place. Figure 26: Press Belt Clip onto Handset ...
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Canon 3920 - page 33
2 Installing the Telephone Remove the Belt Clip from the Handset 33 User’s Guide Remove the Belt Clip from the Handset 1 Press the retain clip in toward the belt clip blade a nd slide the clip up at the same time. Figure 27: Remove Belt Cl ip from the Handset ...
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2 Installing the Telephone 34 Remove the Belt Clip from the Handset User’s Guid e ...
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Overview 35 3 About Your Telephone Overview The Avaya 3920 Wireless Telephone is a digital telephone desig ned to work with your PARTNER ACS. It offers the mobilit y inherent in a wireless telephone plus access to the features and fu nctionality of the PARTNER ACS. The Avaya 3920 telephone uses DECT 6.0 tech nology and provides the following featur ...
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3 About Your Telephone 36 Hand set User’s Guid e Handset Figure 28: Avaya 3920 W ireless Te lephone Hands et t T ALK MUTE menu HOLD TRANSFER CONF FEA TURE 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 vol 19 20 1 1 Headset Jack 11 Programmable Button 2 Handset Display 12 Conference Button 3 Transfer Butt on 13 Featur e Button 4 Hold Button 14 Speake ...
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3 About Your Telephone Handset 37 User’s Guide Description o f Handset Bu ttons Button Description HOLD Places a call on hold until you can return to it. TRANSFER Transfers a call to another extension. CONF Connects another ca ll to a call already in progress for a thr ee-way conversation. FEATURE Accesses PARTNER ACS features. See your System Ad ...
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3 About Your Telephone 38 Hand set User’s Guid e Programmable buttons Features progra mmed on the programma ble buttons are determined by the PARTNER ACS programming. See your System Administrato r for information about th e features programmed on yo ur buttons. Ringer On/O ff Vol - Button (on side) Turns handset ringer on or off when not active ...
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Canon 3920 - page 39
3 About Your Telephone Handset 39 User’s Guide Handset Display The handset d isplay has two 16-chara cter lines and one line o f icons that provide calling information and operating conditions. Figure 29: Handset Display A descriptions of the icons that appea r in the handset display are provided in the following table. Description of Icons in Ha ...
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Canon 3920 - page 40
3 About Your Telephone 40 Base Unit User’s Guid e Base Unit The base unit can be mounted on a wall or placed on a desk. There is one blu e power LED that indicates the base unit has power. Figure 30: Base Unit ...
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Canon 3920 - page 41
3 About Your Telephone Charger Unit 41 User’s Guide Charger Unit The handset comes with a char ger unit that fun ctions as a cradle for the handset when in Standby Mode (or idle) and a charger for the handset battery. Th e charger unit also has a rear slot for sp a re battery charging. Two LEDs indicate the handset battery and spare battery are c ...
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Canon 3920 - page 42
3 About Your Telephone 42 Charger Un it User’s Guid e Clean the Charger Unit Contacts It is important to clean all charging c ontacts on the charger unit an d on the handset and spare battery abou t once a month. Use a pencil er aser or a soft dry cloth. Do not use an y liquids or solvents. Figure 32: Clean Charger Unit Contacts battery ...
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Canon 3920 - page 43
3 About Your Telephone Battery 43 User’s Guide Battery Your wireless telephone comes with one nickel-metal hydride rechargeab le battery that provides up to 12 hours of talk time (fully ch arged). Low Battery Indications If the battery runs low while a call is in progress, the handset beeps once every three seconds. If the battery is low while th ...
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3 About Your Telephone 44 Ba ttery User’s Guid e ...
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Overview 45 4 Using Your Telephone Overview This chapter descr ibes the three ha ndset modes and provides proced ures on how to handle calls and change handset settin gs. Handset Modes There are thre e modes in which the handset opera tes: • AutoAnswer M ode . When the handset is in t he charger unit, it is in AutoAnswer mode. You are automati ca ...
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4 Using Your Telephone 46 Handling Calls User’s Guid e Handling Calls This section describes how to: • Make and answer calls • Place a call on hold • Transfe r a call • Conference a call • Mute a conversa tion Make a Call 1 Press TALK . Pressing the Speaker button when you are not active on a call also puts the handset offhook. 2 When y ...
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4 Using Your Telephone Handling Calls 47 User’s Guide Make an Intercom Call 1 Press the Intercom button. 2 When you hear dial to ne, enter the extension number using the dialpad. If you want to turn on the speakerphone, press the Speakerphon e button. 3 When you are finished with the call, press TALK to h ang up. Answer an Intercom Call 1 Do one ...
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Canon 3920 - page 48
4 Using Your Telephone 48 Handling Calls User’s Guid e Conference a Call 1 While on a call, press CONF . Depending on your system, you will hear dial tone or you must select a line. 2 Select an Intercom button or line b utton, and dial the extension or telephone number . 3 When the other party answers, pr ess CONF to have a three-way conversation ...
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Canon 3920 - page 49
4 Using Your Telephone Changing Handset Settings 49 User’s Guide Changing Handset Settings This section describes how to: • Change the earpiece volume • Change the ring type an d volume • Set Vibrate mode • Turn the ringer off • Set the End of Ra nge alarm Change Earpiece V olume Press the Vol + and - buttons on the side of the handset ...
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4 Using Your Telephone 50 Changing Handset Settings User’s Guid e Set Vibrate Mode 1 Make sure the handset ringer is set to on. 2 Repeatedly press the Vol + button on the side of the handse t until you feel the handset vibrate. Ring Of f (Vibrate) will also appear in the handset display. If the handset is set to vibrate and the hand set is in the ...
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Canon 3920 - page 51
4 Using Your Telephone Changing Handset Settings 51 User’s Guide Set the End of Range Alarm Use this procedure to set whether the handset will alert you when you move beyond the range of the base or repeater. 1 Press menu . 2 Use the Vol + and - buttons on the side of the handset to select “End of Range Alarm.” 3 Press menu . 4 Use the Vol + ...
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4 Using Your Telephone 52 Changing Handset Settings User’s Guid e ...
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53 A Troubleshooting If your Avaya 3920 Wireless Telephone is not performin g to your expectations, try the suggestions provided in the follo wing table. If you are still unable to resolve the problem, contact your telephone System Administrato r. Do not attempt to service this unit yourse lf. All service must be done by qualified servic e personne ...
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A Troubleshooting 54 User’s Guid e SEARCHING... or OUT OF RANGE appears in the handset display. You may be at the range limit. Move back within the system range limit (for example, move closer to the base unit or a repeater.) Consider installing a repeater if you experience this condition frequently. Make sure t here is powe r going to th e base ...
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Canon 3920 - page 55
A Troubleshooting 55 User’s Guide Echo during conversatio n Depending on the envi ronment from which you are calling, such as a noisy area, a caller may experience echo if the volume control of the handset is set too high. Try lowering the volume on your handset. If that does not help, contact your au thorized deale r. If you are using the speake ...
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Canon 3920 - page 56
A Troubleshooting 56 User’s Guid e Telephone rings but there is no visual indication on the handset that there is an incoming call. Confirm that the tele phone has been administered properly. See the Avaya 3920 Wireless Telephone Planni ng and Installation Guide for information on admini stering the Avaya 3920. You hear one or more beeps periodic ...
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Canon 3920 - page 57
57 B Specifications Specifi cations Base Unit Operating Temperatur e 0 ° to 50 ° C (+32 ° F to +122 ° F) Receive/Transmit Freq uency 1920 MHz to 1930 MHz Peak RF Outp ut/Transmit Power 100 mW (+20 dBm) Power Requirements 120V from supplied AC adapte r Size Width – 14 4/5 inches Depth – 10 4/5 inch es Height – 4 2/5 inches Weight Approxima ...
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Canon 3920 - page 58
B Specifications 58 User’s Guid e Repeater Operating Tempe rature -10 ° to 50 ° C (+14 ° F to +122 ° F) Receive/Transmit Frequency 1920 MHz to 1930 MHz Peak RF Output/Transmit Power 100 mW (+20 dBm) Power Requirements 120V from supplied AC ada pter Size Width – 2 inches Depth – 6 inches Height – 9 inches Weight Approximately 5 oz. Speci ...
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Canon 3920 - page 59
59 C Accessories A list of accessories for the Avaya 3920 Wireless Telepho ne is provided in the following tab le. To orde r an accessor y, contact yo ur local Author ized Dealer or go to www.unidendi rect.com/avaya. Accessory Desc ription Repeater Prog ramming Kit BBTG0658001 Battery for Handset BZAG0133001 Boom Microp hone Earset HS910BPB Over-th ...
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Canon 3920 - page 60
C Accessories 60 User’s Guid e ...
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