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HP SCANJET N9120 - page 1
HP Scanjet N9120 User Guide ...
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HP SCANJET N9120 - page 2
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HP SCANJET N9120 - page 3
Contents 1 Use the scanner Scanner overview ....................................... .............................................. ......................... ........3 Scanner front panel butt ons ..................................... ..................................... ......................4 Scanner lamp setting . ........... ................... ...
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Scanner initialization or ha rdware problems ........... ....................... ................. ....................... ..30 Check that the scanner has power ....................................................................................30 Check the USB co nnection ............... .................... ..................... ................. ...
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HP SCANJET N9120 - page 5
1 Use the scanner The followin g topics describe th e HP Scanjet N9120 scanne r as well as how to scan or copy orig inal document s. • Scanner overview • Load orig inal docum ents • How to scan • Associate a qu ick start button with scanning software • Scan from scanning softw are • How to copy Scanner overview 1 Front panel 2 Automatic ...
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HP SCANJET N9120 - page 6
Scanner front panel buttons Use the but tons on the scanner f ront panel to st art a scan and to con figure some scanner settings. Icon Button nam e Description 1 Copy By default, print the numb er of copies currently configured in HP Document Copy. Alternatively, start the scanning software that is assigned to this button. 2 Scan By default, star ...
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HP SCANJET N9120 - page 7
Icon Button name Description begin scanning again, press the Power Save button to wake up the scanne r. See also “ Scanner LEDs” on page 2 9 Scanner la mp setting The scanner support s two modes of l amp operation: • In Power Save mode, the sca nner lamp times out and turn s off automaticall y after about 15 minute s of inactivity. When you a ...
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Weight: 49–120 g/m 2 (13–32 lb) NOTE: In the scanning sof tware, set the page size t o match the width and length of the pape r that you are sca nning. • Scanning the f ollowing types o f documents might resu lt in paper jams or da mage to the document s. To scan these docum ents, make a photocop y, and then scan the copy instead. Wrinkled or ...
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HP SCANJET N9120 - page 9
• For small or narrow docume nts, load the edge that is less than 148 m m (5.8 in) pointing i nto the feeder so tha t the longer ed ge can be pulled into the feeder an d passed along by th e feed rollers. • When loading small or lightwe ight documents, such as A6 cards (index cards) or U.S. check carbon s, load a stack of at leas t five documen ...
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HP SCANJET N9120 - page 10
How to load docu ments 1. Flip up the pa per stop in the output tray that best matches the size of the documents that you are scann ing. Select the stop position that is clo sest to (and beyond) the edge of your documen ts as they come out of the a utomatic document feeder (AD F). 2. Fan the stack of docum ent pages to ensure that the pa ges do not ...
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HP SCANJET N9120 - page 11
4. Place the stack in the mi ddle of the inpu t tray. Load the stack face up. For fast est scanning, load the stack with the left e dge leading into the ADF. NOTE: In the scanning sof tware, choose the l ayout setting that matches the orientatio n of the originals i n the ADF. 5. Adjust the paper gui des to the width of t he documents. Ta ke care n ...
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HP SCANJET N9120 - page 12
Place the origi nal face down on the sca nner glass, as indi cated by th e reference mark. NOTE: In the scanning so ftware, choose the layout se tting that matches the orientation o f the original on the scanner glass. How to scan The basic steps for scanning are: 1. Load the originals. 2. Do one of t he followi ng: •P r e s s t h e Scan ( ) butt ...
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See also • “ Load origina l documents” on page 5 • “ Associate a quick st art button wit h scanning softw are” on page 11 • “ Scan from scann ing software” on page 11 • “ Work with HP Smart D ocument Scan Software profil es” on page 13 Associate a quick start but ton with scanning software The scanner includes t wo quick sta ...
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HP SCANJET N9120 - page 14
Scan from ISIS- or TWAIN-comp liant scanning softw are 1. Start the scanning soft ware, and then select the ISIS or TWAIN data source. 2. Select the sett ings that are approp riate for the documen ts that you are scan ning. 3. Carry out the appro priate actions to comple te the scan. For more informat ion, see the online help for the scann ing soft ...
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HP SCANJET N9120 - page 15
2 Useful scanner features Experienced docum ent managemen t professionals mi ght be interest ed in the fol lowing scan features t hat are availabl e in the HP Smart Documen t Scan Softw are. Many of these features are also available from any IS IS- or TWAIN- compliant docume nt scanning software that allo ws you to mod ify the scan settings . • W ...
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HP SCANJET N9120 - page 16
3. In the Profile name box, type the name you w ant or accept the defaul t name. TIP: You might want to set up the new profile based on an existing one. To do so, select the Copy sett ings from profile chec k box, and then select an existing profile fro m the list. 4. Click Continue . The Profile Sett ings dialog box is disp layed. 5. Select the se ...
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HP SCANJET N9120 - page 17
NOTE: HP recommends scanni ng long pages individ ually at a resolutio n of 300 dpi or lower. Filter out color from a document (color dropout) You can filter out a d ark background from th e image conten t, for example black te xt on green paper or red inst ructions on a form. Removi ng colors from the scan might reduce the scan file size and im pro ...
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HP SCANJET N9120 - page 18
NOTE: To set the scan background color in another scann ing software, navig ate to the ISIS or TWAIN Advanc ed Settings dialog box. On the More tab, sele ct a color from the ADF Background drop-down list. Use scanner hardware comp ression for faster scans The scanner supports mul tiple le vels of JPEG comp ression to increase the rate of data trans ...
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HP SCANJET N9120 - page 19
Scan without reviewing The standard process for using the HP Smart Document Scan Software to com plete your scans is as follows: 1. Scan document pag es. 2. Review the scann ed document pages in the HP Smart Documen t Scan Software Scan Progress Wi ndow . Reorder, delete, and rescan pages as necessary. 3. Finish the scan by clicking Done Scanning i ...
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HP SCANJET N9120 - page 20
Instal l or repla ce a print cartridge in the impr inter The scanner uses an H P 51604A print cartridg e. You must purch ase the print cart ridge separate ly. 1. Raise the ADF input tray un til it clicks into place. 2. Lift the green l ever slightly, and sli de the imprinter comp letely to the l eft. 3. Raise the cart ridge stall lat ch. Chapter 2 ...
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HP SCANJET N9120 - page 21
4. If you ar e replacin g an empty p rint cartridge, sli de it to the right to r emove it from the cartridge stal l. 5. Remove the print cartridge from its packaging . Pull the tab to remove th e protective tape from the nozzl es. 6. Hold the new print cartri dge with the nozzles do wn and slide it into the cartridge stall. 7. Lower the cartridg e ...
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HP SCANJET N9120 - page 22
1. Raise the ADF input tray un til it clicks into place. 2. Lift the gree n lever slight ly, and then slide th e imprinter to th e position that you want. NOTE: Several paper sizes are indicated in th e imprinter carriage. If you set the imprinter at the position for the pa per size that you are using , the imprinter ma rk is printed about 5 mm (. ...
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HP SCANJET N9120 - page 23
1. Place a single page i n the automatic docume nt feeder inpu t tray. 2. Press the Tools ( ) button on the scanner front p anel to open t he HP Scanner Tools Utility. Click th e Imprin ter tab. 3. In the Cartridge Status section, click Test Imprinter . Clean th e imprinter Clean the impri nter whenever the i mprinter mark does not print completely ...
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HP SCANJET N9120 - page 24
3 Care and maintenance This section pre sents information a bout how to care for and maintain the scanner. • Order maintena nce and scanning supplies • Clean the aut omatic docume nt feeder • Clean the scanner glass • Clean the sca nner fan filt ers • Replace the f eed roller and separation pad • HP Scanner Tools U tility scanner mainte ...
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HP SCANJET N9120 - page 25
If you use the ADF seve ral times per week, monthl y cleaning is recommended. Set up a cleaning rout ine that is a ppropriate for t he scanner. 1. Press the Power switch to the off position, an d then disconnect the U SB cable and power cable fr om the scanner. 2. Open the scanner l id. Clean the automatic document feeder 23 ...
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HP SCANJET N9120 - page 26
3. Clean the cl ear scanning stri p on the scanner bed. Wipe t he clear area wi th a clea n, damp, lin t-free clot h. 4. Close the scanner lid. 5. Lift the latch on top of the ADF to open the top and side ADF access doors. Chapter 3 24 Care and maintenance ...
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HP SCANJET N9120 - page 27
6. Locate the white strip on the side ADF access door an d the clear scan window inside the ADF. Wi pe both of thes e areas clean with a cl ean, damp, lint -free cloth. 7. Wipe the ADF roll ers with a clean, dam p, lint-free clo th. 8. Wait several minut es for the rollers to dry, an d then close the ADF access do ors. 9. Reconnect the U SB cable a ...
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HP SCANJET N9120 - page 28
To clean the scanne r glass, follow these steps: 1. Press the Power switch to th e off position, an d then disconnect th e USB cable and power cable from t he scanner. 2. Open the scan ner lid. 3. Clean the glass b y using a soft, li nt-free cloth that has b een sprayed with a mild glass cleaner. CAUTION: Use only glass cleane r to clean the scan n ...
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HP SCANJET N9120 - page 29
3. Clean the f ilter in one of th e following ways: • Use compressed air t o blow the debris off of the filte r. • Use a vacuum to remove the de bris from the filter. • Rinse the filter with water. NOTE: If the filte r is damaged, replace it with a new filter. To order a re placement part, go t o www.hp.com/support 4. Inspect the filt er cove ...
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HP SCANJET N9120 - page 30
4. Close all ADF a ccess doors, and then reconne ct the USB cable and power cab le to the scanner. 5. Press the Power switch to the on position, and then update the scanner main tenance history: a . Press the Tools ( ) button on the sca nner front panel to op en the HP Scanner Tools Utility. Click the Maintenance tab. b .I n t h e Feed Roller Maint ...
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HP SCANJET N9120 - page 31
4 Troubleshooting This section cont ains solutions for comm on problems with the scanner. • Scanner LEDs • Scanner initia lization or hardwa re problems • Scanner operatio n problems • Scanner buttons are not working correct ly • Automatic do cument feeder problems • Additional troubleshooti ng informatio n For additio nal troubleshoot ...
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HP SCANJET N9120 - page 32
LED indications Scanner action or condition The Power LED is lit with a steady green light. The scanner is on and ready to scan. The Attention LED blinks green at a medium speed. The Power LED is lit with a steady green light. The scanner is scanning an original. Both LEDs are off. There is no power to the scanner. Scanner initialization or har dwa ...
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HP SCANJET N9120 - page 33
If the proble m persists after ve rifying the above items, try the following: 1. Press the Power sw itch to the off position , and then disconnect th e power cable from the scanner. 2. Wait 30 seco nds. 3. Reconnect the po wer cable to the scanner, a nd then press the Power switch to the on position. After 30 seconds, th e Power LED is lit with a s ...
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HP SCANJET N9120 - page 34
Uninstall and then reinsta ll the HP Scanjet utilities If checking the scanner cable connect ions did not solve t he problem, th e problem might have occurred because of an incomplete in stallation. Try uninstalling and then rein stalling the HP scanni ng utilities. 1. Press the Power switch to th e off position, an d then disconnect th e USB cable ...
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HP SCANJET N9120 - page 35
Scanner l amp sta ys on The scanner lamp shoul d time out and tu rn off autom atically after a peri od of inactivit y (about 15 m inutes). If the sc anner lamp remains on afte r a long per iod of inactivi ty, turn off the scan ner, wait 30 seconds, a nd then turn the sc anner back on. NOTE: The scanner lamp does not t urn off when paper is in the a ...
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HP SCANJET N9120 - page 36
Scanned page s are missing at the scan de stination When scanni ng with the ADF , pages that stick t ogether are scanne d as one item. The hidden pages are not scanned. Enable Misfeed (Mul tipick) Detection to stop the scan or copy proces s if multiple pag es are fed into th e scanner at one time. To enable t he Misfeed (Multipick) De tection feat ...
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HP SCANJET N9120 - page 37
When scanning fr om the scanner glass, the it em might not be pl aced correctly on the scanner glass. Make sure that th e item you are trying to scan is placed face down on the glass and the lid is closed. See also “ Load origina l documents” on page 5 Scanned images ar e not straight When scanning wi th the automatic d ocument feeder, make sur ...
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HP SCANJET N9120 - page 38
Scanning at a hig her resolution than necessary creates a larger file with no a dditional benefit. • Color scans create la rger files than do bla ck and white scan s. • If you are scann ing a large n umber of pages at one time, consid er scanning fewer pages at a time to creat e more, smaller files. • Use the Kofax Virt ualReScan softwa re to ...
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HP SCANJET N9120 - page 39
Buttons do not work After each step, press a button to se e if it is working correctly. I f the problem persists, proceed with the next step . 1. The buttons migh t be disabled in th e HP scanning softw are. Ensure tha t the Di sable front panel bu ttons setting in the HP Sc anner Tools Util ity is cleared . 2. A cable might b e loose. Ensure t hat ...
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HP SCANJET N9120 - page 40
Wrong prof ile is used whe n the Scan button is pr essed If you are using the HP Smart D ocument Scan Softw are, use the HP Scanner Tool s Utility to determine which HP Sma rt Document Sca n Software profile is assi gned to the Scan button. If necessary, reset the pro file assigned t o the button. NOTE: You can also assign an HP Smart D ocument Sca ...
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HP SCANJET N9120 - page 41
Clear a jam from the automatic document feeder 1. Remove any loose pa ges from the automat ic document feeder (ADF) in put tray. 2. Lift the latch on to p of the ADF to open t he top and side ADF ac cess doors. 3. Remove any jammed pages from the ADF input tray. Automatic document feeder problems 39 ...
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4. Remove any jamm ed pages from inside t he ADF. 5. Remove any jamme d pages from the ADF out put tray. 6. If the jamme d page still can not be removed, follow these steps: a . Open the scan ner lid. b . Push the green tab toward the scanner li d to open the inner ADF a ccess door. If the door does not open auto matically, gen tly pry it ope n. c ...
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HP SCANJET N9120 - page 43
7. Close the inne r ADF access door, and th en close the scann er lid. 8. At the scan destin ation, examine the scan output to determine w hich page was the last to be completely scanned. 9. Reload the un scanned pages i n the ADF input tra y. If any pages are damag ed, do one of the f ollowing: • Photocopy th e damaged page, a nd then add the ph ...
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HP SCANJET N9120 - page 44
Automatic document fe eder does not feed paper • The automatic d ocument feeder (ADF) access doors mi ght not be securel y latched. Open the ADF access doors, and then close the doors by pressing f irmly. • A problem with the ADF hardware mi ght exist. Use the following procedure to t est the ADF: ◦ Disconnect the U SB cable and th e power ca ...
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HP SCANJET N9120 - page 45
5 Accessibility Accessibility features The N9120 scanner includes the following accessibility features: LED Reader The LED Reader is softwa re that outputs the status of the indicator LEDs on the scanner front panel to the computer monito r as the LEDs change. T he LED Reader enab les accessibility software tools to express what is being shown on t ...
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HP SCANJET N9120 - page 46
Index A accessibility 43 ADF clean 22 clear jams 39 cut-off images 42 feeding, troubleshoot 42 load paper 5 maintenance 22 streaks, troubleshoot 35 applications scan from 12 Attention LED 29 B background color 15 black scans, troubleshoot 34 buttons scanner front panel 4 troubleshoot 37 C clean ADF 22 scanner fan filters 26 scanner glass 25 clear j ...
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HP SCANJET N9120 - page 47
profiles assign to quick start buttons 11 in HP Smart Document Scan Softwar e 13 programs scan from 12 Q quick start buttons associate with scanning software 11 troubleshoot 38 R replace feed roller 27 replace separation pad 27 reset the scanner 30 rotate pages 14 S scan background color 15 files too large 35 from HP Smart Document Scan Soft ware 1 ...
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