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Manual IBM SY33-0193-00

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  • IBM SY33-0193-00 - page 1

    IBM PC Servers IBM SerialRAID Adapter for PC Servers Hardware Maintenance Manual Supplement October 1998 Use this supplement with the Hardware Maintenance Manual for the PC Server SY33-0193-00 ...

  • IBM SY33-0193-00 - page 2

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  • IBM SY33-0193-00 - page 3

    IBM IBM PC Servers IBM SerialRAID Adapter for PC Servers Hardware Maintenance Manual Supplement October 1998 Use this supplement with the Hardware Maintenance Manual for the PC Server SY33-0193-00 ...

  • IBM SY33-0193-00 - page 4

    Note Before using this information and the product it supports, be sure to read the general information under “Notices” in the product documentation. First Edition (October 1998) The following paragraph does not apply to any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS ...

  • IBM SY33-0193-00 - page 5

    Contents About This Supplement ............................... v How This Book Is Organized ............................. v Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Introducing the IBM SerialRAID Adapter ..................... 1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • IBM SY33-0193-00 - page 6

    The Identify Function ................................ 3 7 To Identify with the DOS Configurator ..................... 3 7 To Identify With the RSM Configurator ..................... 3 7 Download Microcode Function ........................... 3 7 Finding the Physical Location of a Device ..................... 3 8 Finding the Device When Service Aid ...

  • IBM SY33-0193-00 - page 7

    About This Supplement This book is intended for service representatives who maintain PC servers that use the IBM SerialRAID Adapter. How This Book Is Organized “Introducing the IBM SerialRAID Adapter” on page 1 introduces the IBM SerialRAID Adapter. “Service Request Numbers (SRNs)” on page 3 provides a table of service request numbers (SRNs ...

  • IBM SY33-0193-00 - page 8

    Related Publications Other manuals that you might find useful are:  IBM SerialRAID Adapter: Installation and User’s Guide , S33-3283-00  IBM SerialRAID Adapter: Technical Reference , SA33-3275-01 For more information, contact IBM or your IBM Authorized Dealer. vi IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 9

    Introducing the IBM SerialRAID Adapter The IBM SerialRAID Adapter is a Peripheral Component Interconnect (PCI) adapter that serves as the interface between systems based on PCI architecture and devices that use Serial Storage Architecture (SSA). The adapter has four ports, which can be connected in pairs to drive two SSA loops. Each loop can contai ...

  • IBM SY33-0193-00 - page 10

     Flashing continuously : One of the ports is not operational. This condition occurs if the cable to the port is not connected correctly, or if the device in the loop connected next to the adapter is not operational.  Off : Both ports are non-operational. General Information For general information regarding the IBM SerialRAID Adapter, RAID te ...

  • IBM SY33-0193-00 - page 11

    Service Request Numbers (SRNs) Service request numbers (SRNs) are generated by the error logging facility and by the diagnostics. SRNs help you to identify the cause of a problem, the failing field-replaceable units (FRUs), and the service actions that might be needed to solve the problem. Displaying SRNs To see the SRNs run the Remote Systems Mana ...

  • IBM SY33-0193-00 - page 12

    1. Find the SRN in the table. If you cannot find the SRN , refer to the documentation for the subsystem or device. If you still cannot find the SRN, you have a problem with the diagnostics, the microcode, or the documentation. Call your support center for assistance. 2. Read carefully the “Action” you must do for the problem. Do not exchange ad ...

  • IBM SY33-0193-00 - page 13

    SRN FRU List Problem 40032 32 MB DRAM module 0 (100%) (“Exchanging DRAMs on the IBM SerialRAID Adapter” on page 22). Description: A 32 MB DRAM in adapter card module 0 has failed. Action: Exchange the FRU for a new FRU. 40064 64 MB DRAM module 0 (100%) (“Exchanging DRAMs on the IBM SerialRAID Adapter” on page 22). Description: A 64 MB DRAM ...

  • IBM SY33-0193-00 - page 14

    SRN FRU List Problem 42500 Fast-Write Cache Card (98%) (“Exchanging the Fast-Write Cache Card” on page 23) SSA Adapter Card (2%) (Installation and User Guide) Description: The Fast-Write Cache Card has failed. Action: 1. Exchange the Cache Card for a new one 2. Switch on power to the using system 3. New error codes are produced if the original ...

  • IBM SY33-0193-00 - page 15

    SRN FRU List Problem 42520 Fast-Write Cache Card (100%) Description: A Fast-Write Cache Card has failed. Data has been written to the cache card and cannot be recovered. The location of the lost data is not known. The disk drive is offline. Action: 1. Ask the customer to determine:  Which disk drives are affected by this error  How much data ...

  • IBM SY33-0193-00 - page 16

    SRN FRU List Problem 42522 Fast-Write Cache Card (100%) (“Exchanging the Fast-Write Cache Card” on page 23) Description: A Fast-Write Cache card has failed. Data has been written to the card and cannot be recovered. One or more 4 KB blocks of data for a known disk have been lost and cannot be read. Action: 1. Ask the customer to determine:  ...

  • IBM SY33-0193-00 - page 17

    SRN FRU List Problem 42525 None Description: The wrong Fast-Write Cache Card has been detected by a fast-write disk drive that contains unsynchronized data. Action: The failing disk drive is offline. If the disk drive has just been moved from another adapter, do either of the following actions:  Return the disk drive to its original adapter.  ...

  • IBM SY33-0193-00 - page 18

    SRN FRU List Problem 44PAA Device (100%) (“Exchanging Disk Drives” on page 19). Description: An SSA device has a ‘Failed’ status. Action: If the SSA service aids are available, run the Disk service aid (see “Service Aids and Other Utilities” on page 29) to find the failing device. If no device is listed as Rejected, use the PAA part of ...

  • IBM SY33-0193-00 - page 19

    SRN FRU List Problem 49700 None Description: The parity for the array is not complete. Action: Go to “MAP 2010: START” on page 2010-1. 50000 SSA adapter card (100%) Description: The SSA adapter failed to respond to the device driver. Action: Exchange the FRU for a new FRU. 50001 SSA adapter card (100%) Description: A data parity error has occur ...

  • IBM SY33-0193-00 - page 20

    Software and Microcode Errors Some SRNs indicate that a problem might have been caused by a software error or by a microcode error. If you have one of these SRNs, do the following actions: 1. Make a note of the contents of the error log for the device that has the problem. 2. Go to the system service aids and select Display Vital Product Data to di ...

  • IBM SY33-0193-00 - page 21

    The procedure, using the RSM configurator, for removing the Fast-Write function from a resource when advised to do this is as follows: 1. Start the RSM Configurator and select all the resources that have Fast-Write enabled 2. Perform the following actions on each resource in turn: a. Go to the Resource View page for each resource you want to change ...

  • IBM SY33-0193-00 - page 22

    14 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 23

    SSA Link Errors SSA link errors can be caused by a number reasons, for example if:  Power is removed from an SSA device  An SSA device is failing  An SSA device is removed  A cable is disconnected. Errors might be indicated in various ways, such as:  SRN 45PAA  A flashing link status (Ready) light on the SSA device at each end of ...

  • IBM SY33-0193-00 - page 24

    Example 2 This link is between two disk drives that are in the same subsystem. It has five parts. Intern al Connecti on Dummy Dis k Dri ve Dis k Dri ve 1 Dis k Driv e 2 Intern al Connecti on SSA Subsyst em Example 3 This link is between two disk drives that are not in the same subsystem. It has seven parts. SSA Connector Card Dis k Dri ve Intern al ...

  • IBM SY33-0193-00 - page 25

    If you need more information about the lights, see:  For adapter lights, “Introducing the IBM SerialRAID Adapter” on page 1 in this book.  For other lights, the service information for the device that contains the lights. Status of Light Meaning Off Both SSA links are inactive. Permanently on Both SSA links are active. Slow flash (two sec ...

  • IBM SY33-0193-00 - page 26

    To help locate these disk drives, select the disk drive, and press F9 (FlashOn). The Check light on the selected disk drive flashes. This action does not affect the customer’s operations. For more information about the service aids, see “Service Aids and Other Utilities” on page 29. 18 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 27

    Removing and Replacing FRUs Exchanging Disk Drives When a maintenance procedure requires you to replace a faulty disk drive with a new one, first check whether the disk drive to be removed is a member of a RAID array.  If the disk drive to be changed IS NOT a member of an array, go to “Exchanging an Array Disk” on page 20.  If the disk dr ...

  • IBM SY33-0193-00 - page 28

    8. Repeat the procedure given above for any other disk drive that you are changing. 9. If necessary, convert the newly-installed disk drive into a free resource (see the configurator information in the IBM SerialRAID Adapter: Installation and User's Guide ). Using the RSM Configurator 1. Start the RSM configurator and select the appropriate ad ...

  • IBM SY33-0193-00 - page 29

    Exchanging an Array Disk Using the DOS Configurator 1. Start the DOS Configurator. 2. From the Main Menu, select SSA Adapter List , then select the required adapter from the list. 3. From the Adapter Menu, select RAID 5 Resources . 4. Select the array from which you want to remove a disk drive. 5. Select View Members . 6. Select the disk drive that ...

  • IBM SY33-0193-00 - page 30

    The array disk drive is logically removed from the array, returned to the list of Free Resources and replaced by the selected Free Resource. 9. If you need to perform maintenance on the disk drive you have logically removed from the array: a. Display the list of Free Resources. b. Select the disk drive that you logically removed from the array. c. ...

  • IBM SY33-0193-00 - page 31

    Installing a DRAM 1. Ensure that the DRAM to be installed is the correct type. 2. Insert the DRAM into the keyed socket. 3. Press the DRAM into the socket, then rotate the DRAM until the clips .1/ click into place. 4. Reinstall the adapter into the system unit (see the service information for the system unit). 5. Turn on the power to the system. 6. ...

  • IBM SY33-0193-00 - page 32

    1 Figure 1. The SSA Fast-Write Card Installed on an IBM SerialRAID Adapter 4. Refer to Figure 2. 24 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 33

    1 1 2 Figure 2. Releasing the Fast-Write Cache Card 5. Remove the pin .2/ and the collar .1/ from the Fast-Write Cache card. 6. Referring to Figure 3, pull the Fast-Write Cache card .1/ in the direction shown by the arrow in the diagram. This action unplugs the card from the connector on the adapter card. Removing and Replacing FRUs 25 ...

  • IBM SY33-0193-00 - page 34

    1 Figure 3. Removing the Fast-Write Cache Card Installing the Cache Card Attention Adapter cards contain parts that are electrostatic-discharge (ESD) sensitive. Use the tools and procedures defined by your organization to protect such parts. 1. Remove the adapter from the using system, if not already removed (see the Installation and User Guide for ...

  • IBM SY33-0193-00 - page 35

    1 Figure 4. Installing the Fast Write Cache Card onto a IBM SerialRAID Adapter. 2. Orient the Fast-Write Cache card as shown in the diagram, and place it onto the adapter card. 3. Push the card .1/ in the direction shown by the arrow in the diagram, and plug it into the connector on the adapter card. 4. Refer to Figure 5 on page 28. Removing and Re ...

  • IBM SY33-0193-00 - page 36

    1 2 Figure 5. Installing the Collar and Pin of the Fast-Write Cache Card 5. Hold the collar .2/ so that its split end is downward. 6. Install the collar into the Fast-Write Cache card so that its split end is downward. 7. Install the pin .1/ into the collar, and push it fully home. 8. Reinstall the adapter card into the system unit (see the service ...

  • IBM SY33-0193-00 - page 37

    Service Aids and Other Utilities A number of service aids and utilities are available with the DOS Configurator to assist in maintenance tasks. These include:  The Disk Service Aids  The Identify function  The Download Microcode function  How to find the physical location of a device Similar functions are available through the RSM Confi ...

  • IBM SY33-0193-00 - page 38

    à @ ð ┌───────────────────────────────────────────────────────────────────────┐ │ISSACFG SSA Configurator and Service Aids yymmdd DOS Version│ └─────────────────? ...

  • IBM SY33-0193-00 - page 39

    Service Mode A disk drive must be placed in Service Mode before it can be removed from the SSA loop and maintenance performed on it. When Service Mode is set:  The Check light of the disk drive comes on for identification.  All SSA loop activity through the disk drive stops.  The disk drive motor stops.  The Check light (if present) of ...

  • IBM SY33-0193-00 - page 40

    à @ ð ┌───────────────────────────────────────────────────────────────────────┐ │ISSACFG SSA Configurator and Service Aids yymmdd DOS Version │ └───────────────── ...

  • IBM SY33-0193-00 - page 41

    5. To reset Service Mode, press Esc (exit from the Disk Service Aids window). Note: A disk must be in one of the states: Free Resource, New Resource or Rejected, before it can be formatted or put into Service Mode. Array members, System Resources and Hot-Spare disk drives cannot be formatted or put into Service Mode. To Set Service Mode With the RS ...

  • IBM SY33-0193-00 - page 42

    Format Disk Attention: Formatting a disk drive destroys all the data on that disk drive. Use this function only when instructed to do so by the service procedures. To Format Using the DOS Configurator 1. Start the DOS Configurator (see “Accessing Service Aids from the DOS Configurator” on page 29) and select SSA Adapter List . 2. Select the req ...

  • IBM SY33-0193-00 - page 43

    à @ ð ┌───────────────────────────────────────────────────────────────┐ │ Confirmation │ ├────────────────────────────────────────? ...

  • IBM SY33-0193-00 - page 44

    à @ ð ┌───────────────────────────────────────────────────────────────────────┐ │ISSACFG SSA Configurator and Service Aids yymmdd DOS Version │ └───────────────── ...

  • IBM SY33-0193-00 - page 45

    The Identify Function This service aid enables you to determine the position of a particular disk drive that you want to identify, but do not want to remove. Identify causes the Check light of the disk drive to flash for identification (two seconds on, two seconds off), but has no effect on the normal operation of the disk drive. It also causes the ...

  • IBM SY33-0193-00 - page 46

    To install the latest version of the adapter microcode, follow the same instructions as for disk microcode except that the download tool to use is ISSAADLD and file extensions are .lxx, where xx identifies the adapter type (04 is for the IBM SerialRAID Adapter). Note: To check the latest instructions on how to download microcode, read the README.TE ...

  • IBM SY33-0193-00 - page 47

    The Event/Error Logger The adapter software includes an Event/Error Logger. This is automatically loaded into the system during the installation of the adapter software, and afterward at each power-on operation. The event/error logger collects information about SSA errors and can indicate when service action is required. Error logging is only acces ...

  • IBM SY33-0193-00 - page 48

    40 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 49

    Maintenance Tasks This section describes a number of tasks called from the MAPs during maintenance of the IBM SerialRAID Adapter that involve running the configurator utilities. There are two configurator utilities provided with the IBM SerialRAID Adapter, both of which provide access to disk service aids in addition to the procedures for setting t ...

  • IBM SY33-0193-00 - page 50

    Using the RSM Configurator: 1. Start the RSM Configurator. The opening page to be displayed is the adapter list. 2. From the adapter list, select the appropriate adapter. This opens the adapter view page. 3. On the adapter view page, select the logical view. The logical view includes details of new resources if there are any detected by the adapter ...

  • IBM SY33-0193-00 - page 51

    Deleting a Resource from the System Resource List Note: Only resources that are listed in the system resource list are configured when you next boot the system. Using the DOS Configurator: 1. Start the DOS configurator and select SSA Adapter List from the main menu. 2. From the adapter list menu, select System Resources . 3. Select the resource tha ...

  • IBM SY33-0193-00 - page 52

    must be deleted manually. This option allows you to list the names of such arrays, and to delete the records of those arrays. Note: Only 32 NVRAM entries may exist and each RAID 5 array requires an entry. Therefore, to have 32 RAID 5 arrays it may be necessary to delete dormant array entries. 1. Start the DOS Configurator. 2. From the Main Menu sel ...

  • IBM SY33-0193-00 - page 53

    6. Press F8 (Modify Attributes). The screen that is displayed allows you to modify the attributes for the array. When you press Enter, the cursor moves to the next changeable attribute in the list. When you press Enter on the final changeable attribute, a list of components for the array is displayed. 7. If you need information about the attributes ...

  • IBM SY33-0193-00 - page 54

    5. When you have selected all the disk drives required, create the array by pressing Esc and follow the prompt to confirm the creation of the array. The screen that is displayed in step 3 on page 45 reappears showing the new array in the list. You can return to the Main menu by repeatedly pressing Esc. 6. The array that you have created is in the f ...

  • IBM SY33-0193-00 - page 55

    Attaching a Resource to the System 1. Start the DOS Configurator and select SSA Adapter List from the main menu. 2. Select the appropriate adapter, then from the Adapter Menu, select System Resources . A list is displayed showing the resources that are attached to the system. The list will be empty if this is the first time the configurator has bee ...

  • IBM SY33-0193-00 - page 56

    48 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 57

    Maintenance Analysis Procedures (MAPs) The maintenance analysis procedures (MAPs) describe how to analyze a failure that has occurred in an SSA loop. Introduction to Using the MAPs Do not turn off the system unit when servicing an SSA loop, unless the system unit needs to be turned off for some other reason. Unit power cables and external SSA cable ...

  • IBM SY33-0193-00 - page 58

    Notes 50 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 59

    MAP 2010: START This MAP is the entry point to the MAPs for the IBM SerialRAID Adapter If you are not familiar with these MAPs, read “Introduction to Using the MAPs” on page 49 first. You might have been sent here because:  The system problem determination procedures sent you here.  Action from an SRN list sent you here.  A problem occ ...

  • IBM SY33-0193-00 - page 60

    MAP 2010 (continued) 005 (continued) If no SRN is produced, go to “MAP 2410: SSA Repair Verification” on page 2410-1. 006 Go to “Service Request Numbers (SRNs)” on page 3. 007 (From step 003) IS THE SRN 45PAA? Yes No 008 Go to Step 010. 009 Go to “MAP 2320: SSA Link” on page 2320-1. 010 (From step 008) IS THE SRN IN THE RANGE 21000 THRO ...

  • IBM SY33-0193-00 - page 61

    015 Go to “MAP 2324: SSA RAID” on page 2324-1. MAPs 2010-3 ...

  • IBM SY33-0193-00 - page 62

    Notes 2010-4 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 63

    MAP 2320: SSA Link This MAP helps you to isolate FRUs that are causing an SSA loop problem between a device and the IBM SerialRAID Adapter, or between two devices. If you are not familiar with SSA loops, read the information relating to SSA links, strings, and loops contained in the IBM SerialRAID Adapter: Installation and User's Guide . Atten ...

  • IBM SY33-0193-00 - page 64

    MAP 2320 (continued) 007 (continued) – Select Disk Service Aids from the Adapter menu. The Disk Service Aids window is displayed: à @ ð ┌───────────────────────────────────────────────────────────────────── ...

  • IBM SY33-0193-00 - page 65

    009 Go to Step 010. 010 (From step 009) – Observe the Status column on the screen. If the status of any disk drive is ‘Power’, that disk drive has detected a loss of redundant power or cooling. In the example shown here, the fourth disk drive has detected such a loss. On the RSM configurator this is shown as a red line in the Physical View, w ...

  • IBM SY33-0193-00 - page 66

    MAP 2320 (continued) 013 (From step 011) – Observe the Status column on the screen. If the status of any disk drive is ‘Failed’, that disk drive is failing. In the example shown here, the fourth disk drive is failing. On the RSM configurator this is shown as an icon in the PFA column of the Physical View. à @ ð ┌────────? ...

  • IBM SY33-0193-00 - page 67

    016 (continued) (From step 014) – Observe the list of disk drives on the screen. A dotted line (-----) shows that a link in one of the loops is broken. If two dotted lines are displayed, two links are broken, one in each loop. In the example shown here, a break has occurred between the fourth and the fifth disk drive. On the RSM configurator this ...

  • IBM SY33-0193-00 - page 68

    Notes 2320-6 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 69

    MAP 2323: SSA Intermittent Link Error This MAP helps you to isolate FRUs that are causing an intermittent SSA link problem. You are here because you have an SRN from the series 21000 through 29000. If you are not familiar with SSA loops, read the information relating to SSA links, strings, and loops contained in the IBM SerialRAID Adapter: Installa ...

  • IBM SY33-0193-00 - page 70

    MAP 2323 (continued) 001 (continued)  Adapter port 2 is identified as B1.  Adapter port 3 is identified as B2. SRNs 21000 through 29000 include the adapter port number (0–3). Go to Step 002. 002 (From step 001) – Observe the SRN that sent you to this MAP. It is in the series 21PAA through 29PAA (where P is the number of the adapter port, ...

  • IBM SY33-0193-00 - page 71

    à @ ð ┌───────────────────────────────────────────────────────────────────────┐ │ISSACFG SSA Configurator and Service Aids yymmdd DOS Version " └──────────────── ...

  • IBM SY33-0193-00 - page 72

    MAP 2323 (continued) 1. One of the two devices that are identified by the SRN (see “Exchanging Disk Drives” on page 19). 2. The other of the two devices. 3. The internal SSA connections of the unit or units in which the devices are installed. 4. The external SSA cable. 2323-4 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 73

    MAP 2324: SSA RAID This MAP helps you to solve problems that have occurred in SSA RAID arrays. Attention: It is not necessary to turn off the system unit when servicing and SSA link, unless it needs to be turned off for some other reason. Unit power cables and external SSA cables that connect devices to the system can be disconnected while that sys ...

  • IBM SY33-0193-00 - page 74

    MAP 2324 (continued) 001 (continued) (From steps 009, 077, and 080) You have been sent to this step either from another step in this MAP, or because you have one of the following Service Request Numbers (SRNs): 46000, 47000, 47500, 49000, 49100, 49500, 49700 DO YOU HAVE SRN 49500? Yes No 002 – Run concurrent diagnostics on the IBM SerialRAID Adap ...

  • IBM SY33-0193-00 - page 75

    009 (continued) – Solve the problems that caused the SRN. Return to Step 001 on page 2324-2. 010 (From step 006) – Find your SRN in the following table, then do the appropriate actions. Note: If you still do not have any of these SRNs, you are in the wrong MAP. 011 (From step 010) An array is in the Offline state if at least one member disk dri ...

  • IBM SY33-0193-00 - page 76

    MAP 2324 (continued) 013 (continued) The status of the array changes to Good when the adapter can find all the member disk drives of the array. 014 (From step 012) Either more than one disk drive has failed, or an array that is not complete has been connected to the IBM SerialRAID Adapter. If no disk drives have been added to this system, go to Ste ...

  • IBM SY33-0193-00 - page 77

    017 (continued) – Run the Certify service aid (see “Certify Disk” on page 35) to all the disk drives that are listed as rejected. Go to Step 072 on page 2324-15. 018 (From step 010) An attempt has been made to create a new array, but the adapter already has the maximum number of arrays defined. Go to “Listing or Deleting Records of Old Arra ...

  • IBM SY33-0193-00 - page 78

    MAP 2324 (continued) 022 (continued) – Using the DOS Configurator and Service Aids Utility, select the appropriate adapter, then from the adapter menu select System Resources . – Select the failing array, then Select View Members . – Using the RSM configurator, go to the Logical View and select RAIDx, then select the appropriate array to see ...

  • IBM SY33-0193-00 - page 79

    027 (continued) – Run the Format service aid (see “Format Disk” on page 34) to the disk drive. – Run the Certify service aid again to the disk drive. Go to Step 028. 028 (From step 027) DID THE CERTIFY SERVICE AID FAIL AGAIN? Yes No 029 – Ask the user to recreate the array. Go to Step 069 on page 2324-15. 030 – Exchange the failing disk ...

  • IBM SY33-0193-00 - page 80

    MAP 2324 (continued) 033 (continued) – Run nonconcurrent diagnostics to all the disk drives that are listed as rejected. – Run the Certify service aid (see “Certify Disk” on page 35) to all the disk drives that are listed as rejected. If problems occur on any disk drive go to Step 034, otherwise, continue with this procedure. – Do the act ...

  • IBM SY33-0193-00 - page 81

    038 (continued) DOES ANY SSA DISK DRIVE HAVE ITS CHECK LIGHT ON? Yes No 039 The disk drive might have been removed from the subsystem. – Reinstall the removed drive, or select a new disk drive for addition to the array. – Do the actions described in “Adding a Disk Drive to an Array” on page 44. – Referring to the displayed instructions, s ...

  • IBM SY33-0193-00 - page 82

    MAP 2324 (continued) 043 (continued) – Run the Certify service aid (see “Certify Disk” on page 35) to all the disk drives that are listed as rejected. If problems occur on any disk drive go to Step 044, otherwise continue with this procedure. – Do the actions described in “Adding a Disk Drive to an Array” on page 44. – Referring to th ...

  • IBM SY33-0193-00 - page 83

    048 (continued) – Using the SSA Configurator and Service Aids Utility, select the adapter against which SRN 49500 was logged. – Select Spare Disk . No spare disk drives are listed. – Using the Insert function, try to make a spare disk drive. (Use the default block size.) ARE ANY CANDIDATE DISK DRIVES LISTED? Yes No 049 – Review with the use ...

  • IBM SY33-0193-00 - page 84

    MAP 2324 (continued) 051 (continued) – Start the DOS Configurator. – From the Main menu, select SSA Adapter List . – Select the required adapter from the SSA Adapter List. – Check whether a rebuild operation is running on any array. IS A REBUILD OPERATION RUNNING ON ANY ARRAY? Yes No 052 Go to Step 057. 053 – Wait for the rebuild to compl ...

  • IBM SY33-0193-00 - page 85

    057 (continued) DOES ANY ARRAY HAVE ONE OR MORE UNBUILT PARITY STRIDES, OR ONE OR MORE UNBUILT COMPONENT STRIDES? Yes No 058 The error might have occurred because a hot spare drive was being started and rebuilt. – Check whether any failed disk drives are present in the array. 059 – Note the array name of the failing array. Go to Step 060. 060 ( ...

  • IBM SY33-0193-00 - page 86

    MAP 2324 (continued) 062 (continued) – Exchange the failing disk drive for a new one (see “Exchanging Disk Drives” on page 19). Go to Step 090 on page 2324-18 to add the disk drive to the group of disk drives that are available for use by the RAID manager. 063 (From step 061) – Run the Certify service aid (see “Certify Disk” on page 35) ...

  • IBM SY33-0193-00 - page 87

    RAID Checkout You are now starting the RAID checkout procedure 069 (From MAP 2410 step 006 on page 2410-2) (From steps 008, 026, 029, 064, and 067) – Using the DOS Configurator, open the adapter list and select the appropriate adapter. – From the adapter menu select Rejected Disks . – Using the RSM configurator, go to the Logical View and sel ...

  • IBM SY33-0193-00 - page 88

    MAP 2324 (continued) 074 (continued) Go to Step 090 on page 2324-18 to add the disk drive to the group of disk drives that are available for use by the RAID manager. 075 (From steps 070 and 073) – Using the DOS Configurator, open the adapter list and select the appropriate adapter. – Select RAID 5 Arrays. – Select each array type in turn. ARE ...

  • IBM SY33-0193-00 - page 89

    080 Go to Step 001 on page 2324-2. 081 (From step 079) HAVE DISK DRIVES BEEN GOING INTO THE REJECTED STATE WITH NO OTHER FAILURE INDICATIONS? Yes No 082 Go to Step 084. 083 This problem can occur if an array is accessed before all the member disk drives are available. – Ensure that the power system turns on power to all the disk drives before, or ...

  • IBM SY33-0193-00 - page 90

    MAP 2324 (continued) 087 (continued) WAS SRN 49100 LOGGED, BUT NO ERROR FOUND, WHEN CONCURRENT DIAGNOSTICS WERE RUN? Yes No 088 You have solved all the array problems. 089 An array was in the Exposed state, but is now in the Good state. This problem might have occurred because a disk drive was temporarily removed from the system. – Ensure that th ...

  • IBM SY33-0193-00 - page 91

    092 (continued) – Do the procedure described in “Converting a New Resource to a Free Resource” on page 41. – Change the new disk drive to a free resource. – Ask the customer to choose how the disk drive is to be configured:  Hot-spare  Attached resource  Remain as a free resource MAPs 2324-19 ...

  • IBM SY33-0193-00 - page 92

    Notes 2324-20 IBM SerialRAID Adapter Maintenance Information ...

  • IBM SY33-0193-00 - page 93

    MAP 2410: SSA Repair Verification This MAP helps you to verify a repair after a FRU has been exchanged for a new one. Attention: Unless the system unit needs to be turned off for some other reason, d o not turn off the system when servicing an SSA link or a unit in which SSA devices are installed . Unit power cables and external SSA cables that con ...

  • IBM SY33-0193-00 - page 94

    MAP 2410 (continued) 006 (continued) 2. If you have just exchanged a disk drive or an SSA RAID Adapter, you must use the configurator to restore the device to the system. – If the original problem was not reported by a device, run diagnostics to each SSA RAID Adapter in the system unit. – Run the Fix procedure (see “Displaying SRNs” on page ...

  • IBM SY33-0193-00 - page 95

    ...

  • IBM SY33-0193-00 - page 96

    IBM Part Number: 09L5504 Printed in the United Kingdom ð9L55ð4 SY33-ð193-ðð ...

Manufacturer IBM Category Marine RADAR

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