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Manual Avaya 1040E

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  • Avaya 1040E - page 1

    A v a y a 1140E IP Desk phone with SIP So ft w ar e Us er Guide SIP So ftw ar e Releas e 4. 0 Document S t atus: Stand ar d Document V ersion: 07.03 Part Code: NN431 1 3-101 Date: November 2010 ...

  • Avaya 1040E - page 2

    © 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the in formation in this document i s complete and accurate at the time of printing, A vaya assumes no liability for any errors. A v aya reserves the right to make changes and corrections to the informati o n in this documen t without the oblig ...

  • Avaya 1040E - page 3

    Revision history 3 Revision histor y November 2010 S tandard 07.03. This documen t is up-issued to suppor t SIP Softwar e Release 4.0 with update d regulatory infor mation. November 2010 S tandard 07.02. This documen t is up-issued with updat ed graphics. October 2010 S tandard 07.01. This documen t is up-issued to suppor t SIP Software Release 4.0 ...

  • Avaya 1040E - page 4

    Revision history 4 June 2008 S tandard 03.08. This documen t is up-issued to suppor t SIP Firmware for IP Phone 1 140E Release 2.0 July 2007 S tandard 02.03. This documen t is up-issued to suppor t SIP Firmware for IP Phone 1 140E Maintenance Release 1.1. Januar y 2007 S tandard 01.02 ...

  • Avaya 1040E - page 5

    Contents 5 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Avaya 1140E IP Deskphone display . . . . . . . . . . . . . . . ...

  • Avaya 1040E - page 6

    Contents 6 Connecting the LAN ethe rnet cable . . . . . . . . . . . . . . . . . 60 Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 61 Wall-mountin g the IP De skphone (optio nal) . . . . . . . . . . . 61 Entering tex t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Entering tex t using the IP D ...

  • Avaya 1040E - page 7

    Contents 7 Configuring the Backlight Scr eensaver . . . . . . . . . . . . . . . . . 92 Configuring Menu Auto ba ck-out . . . . . . . . . . . . . . . . . . . . . . 93 Selecting a r ing pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Adjusting ...

  • Avaya 1040E - page 8

    Contents 8 Answering an in coming call . . . . . . . . . . . . . . . . . . . . . . . . . 151 Redirecting an incoming ca ll . . . . . . . . . . . . . . . . . . . . . . . . . 1 52 Declining an inc oming call . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Creating a new Call Decline R eason . . . . . . . . . . . . . . . 155 Managing Call Decl ...

  • Avaya 1040E - page 9

    Contents 9 Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 1 93 Managing calls in the Call Outb ox while not on a call . . 193 Initiating a c all from the Call O utbox . . . . . . . . . . . . . . . 1 94 Deleting calls from your Ca ...

  • Avaya 1040E - page 10

    Contents 10 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 28 Using the Par k Call featur e . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Using Park Ca ll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Retrieving a Pa rked Call . . . . . . . . . . . . . . . . . . . . . . . . 233 ...

  • Avaya 1040E - page 11

    Contents 11 Additional log ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Automatic log in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Logging o ut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Primary ac count logout . . . . . . . . . . . . . . . . . . . . . . . . . 2 ...

  • Avaya 1040E - page 12

    Contents 12 Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Resetting th e IP Deskpho ne . . . . . . . . . . . . . . . . . . . . . 310 Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Network men u . . . . . ...

  • Avaya 1040E - page 13

    Contents 13 Making an MLPP call from a received Inst ant Message 364 Making a call by using a programmed sp eed dial key . . 366 Incoming ca lls with precede nce . . . . . . . . . . . . . . . . . . . . . . 367 Call transfer with precedenc e . . . . . . . . . . . . . . . . . . . . . . . . 368 Multiple calls . . . . . . . . . . . . . . . . . . . . . ...

  • Avaya 1040E - page 14

    Contents 14 ...

  • Avaya 1040E - page 15

    Welcome 15 We l c o m e Your Avaya 1140E IP Deskphone brings voice and d ata to your desktop. The IP Deskphone connects directly to a Lo cal Area Network (LAN) through an Ethernet conne ction. The SIP IP Deskphone communicat es using Session In itiated Protocol ( SIP) after the firm ware (FW) is upgrad ed to a SIP-enabled version. In this guide, us ...

  • Avaya 1040E - page 16

    Welcome 16 • graphical, high-resolu tion LCD display, backlit, with adjustable contrast • high-quality spe aker IP Deskphone • volume control keys f or adjusting the ringer, spe aker, handset, and headset volu me • six specialized featur e keys: —Q u i t —D i r e c t o r y — Inbox — Outbox —S e r v i c e s —C o p y • six call- ...

  • Avaya 1040E - page 17

    Welcome 17 • intercom/pagin g support • secure digits when accessing voice mail during a call • logging off the IP Deskphone with out entering a password • dialing a call from the Inbox • the capacity to attach up to three Expa nsion Modu les for IP Deskphones 1100 Se ries, adding up t o 54 programmable f eature keys ...

  • Avaya 1040E - page 18

    Welcome 18 IP Deskphone controls Figure 2 shows the Ava ya 1140E IP Deskphone. Figure 2: A vaya 1140E IP Deskphone ...

  • Avaya 1040E - page 19

    Welcome 19 This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys wit h icons or with labels. This docu ment presents b oth versions of the fixed ke y. The keys on either sid e of the LCD disp lay area are User-defined feature keys , with labels on the LC D. The system ad ministrator can reserve some keys fo ...

  • Avaya 1040E - page 20

    Welcome 20 Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appe ar on the LCD display screen or for text entry. The outer par t of this ...

  • Avaya 1040E - page 21

    Welcome 21 Press the Headset key to answer a call using the headset or t o switch a call from the handset or han dsfree to the headset. Note: The he adset LED indicator on the Headset key lights to indicate that th e headset is in use. Press the Hold key to put an a ctive call on hold. Press the Hold fixed key to re turn to a call on hold. You can ...

  • Avaya 1040E - page 22

    Welcome 22 Press the Services key to acce ss the following features: 1. Search—search in the local directory (personal Addr ess Book) and the glo bal directory (net work Address Book for names and pho ne numbers) 2. Login—log in to yo ur IP Deskphone only when the call server supports multiple user logins. 3. Logout—log out of your IP Deskph ...

  • Avaya 1040E - page 23

    Welcome 23 Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Note: This key does n ot function to send Instant Me ssages. Press the Outbox key to view a record of all outgoing ca lls. Note: Th is key does not functio n as a shif t key . Press the Directory key to access the Address Bo ...

  • Avaya 1040E - page 24

    Welcome 24 A vaya 1140E IP Deskphone display Your IP Deskphone has three displa y areas: • The upper display ar ea provides line and feature key stat us. • The middle display area contains single-line inf ormation for items such as caller number, caller name, men u items, feature prompt strings, user- entered digit s, date a nd time info rmatio ...

  • Avaya 1040E - page 25

    Welcome 25 Cleaning the IP Deskphone LCD display screen To clean th e LCD display screen, ge ntly wipe wit h a soft, dry c loth. CA UTION Do not use any liquids or po wders on the IP Deskphon e. Using anyt hing other t han a soft, dry clo th can contami nate IP Deskphone comp onents and cause premature failure. ...

  • Avaya 1040E - page 26

    Welcome 26 Context-sensitive soft keys Y our IP Deskphone has four context- sensitive soft keys be neath the LCD screen. The conte xt-sensitive soft keys acce ss different features and menus dependin g on the stat e of the IP Deskphone and the menu you access. Figure 4 on page 26 shows th e context-sensitive soft keys while the IP Deskphone is in t ...

  • Avaya 1040E - page 27

    Welcome 27 abc or 123 Press the abc context-sensitive soft key to togg le between alpha and numeric input modes. • To type le tters, the abc context- sensiti ve soft key must be displayed. • To type numbers, pr ess the abc context-sens itive soft key to display the 123 context-sens itive soft key on the men u list. Msgs Press the Msgs context-s ...

  • Avaya 1040E - page 28

    Welcome 28 More… Press the More… context-sensitive soft key to select a new m enu list of context-sensitive sof t keys (three menu lists a re available). When you press the More… context- sensitiv e soft key, a different se lection of context-sensitive so ft keys appears. • If you press the More… co ntext- sensitive soft key once f rom th ...

  • Avaya 1040E - page 29

    Welcome 29 CallFwd Press the CallFwd context-sensitive soft key to forward all calls to a specified addr ess. DND Press the DND cont ext-sensitive soft key to block all calls. Retrve Press the Retrve context -sensitive soft key to retrie ve parke d calls (l ocal and server calls only) . More… Press the More… context-sensitive soft key to select ...

  • Avaya 1040E - page 30

    Welcome 30 Presnce Press the Presnce context-sen sitive soft key to configure the presence status for your IP Deskphone . Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the follo wing: 1. Display—use to adjus t the display settings of the LCD scre en. 2. Audio— use to adjust tone s and v ...

  • Avaya 1040E - page 31

    Welcome 31 Prefs 4. Language—use t o change the interface languag e. 5. Misc Opt ions—use to ac cess the following option s: — Alpha Dialing — Searc h Method — Incomin g Privacy — Outgoing Privacy — # Ends Dialing — Hold Mo de: Private —T i m e 6. Network—use to access the following: —S e r v e r S e t t i n g s — Device Set ...

  • Avaya 1040E - page 32

    Welcome 32 Idle display screen after dial pad input After you enter info rmation using the dial pad (there is no dial tone or preceding lin e selection), th e context-sen sitive soft key s displayed on th e idle screen appear as shown in Figure 7 on page 47 . Figure 5: Idle display screen afte r dial pad input Prefs 8. User Settings - use to modi f ...

  • Avaya 1040E - page 33

    Welcome 33 Table 2 on page 33 list s the context-sensitive soft ke ys that you can use to access menu items after dial pa d input. In-call context-sensitive soft keys When a call is active, use the co ntex t-sensitive soft keys to access the menu items shown in Figur e 6 on page 34 . T able 2: Menu items ac cessed after dia l pad input through cont ...

  • Avaya 1040E - page 34

    Welcome 34 Figure 6: In-cal l context-sensiti ve soft keys Table 3 on page 34 li sts the context- sensitive soft ke ys you can use to access menu items duri ng an in-call session. T able 3: Menu items accessed dur ing an in-call se ssion through context-sensitive soft keys (Part 1 of 10) Item Function Conf Press the Conf context -sensitive soft key ...

  • Avaya 1040E - page 35

    Welcome 35 Audio Press the Audio context-sensitive soft key to a ccess the followin g features: Tones • Ring Pattern — Select tes t patterns from 1 to 8 • Alerting Volume — Set Desired vo lume T able 3: Menu items accessed dur ing an in-call se ssion through context-sensitive soft keys (Part 2 of 10) Item Function ...

  • Avaya 1040E - page 36

    Welcome 36 Audio Voice • Set the vo lume for the following: — H a n d s e t V o l u m e — H e a d s e t V o l u m e — Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband co dec) • PCMU (stand ard u-law) • G729 (729 co dec) • PCMA (standard a-law) Headset Selection Select the active headset device: • Wired, USB (i f w ...

  • Avaya 1040E - page 37

    Welcome 37 Bluetooth Setup • Enabl e Bluetooth (enable or disable) • T o unpair Device select UnPair . If Bluetoot h is enabled, s elect: • Search devices (IP Deskphone searches the blue tooth devices and lists the disco vered devices in the Found field . • To set an Active device select Set. • To pair with a found de vice select Pair. ? ...

  • Avaya 1040E - page 38

    Welcome 38 Activate The Activate context-sensitive soft key appears when the ca ll is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a ca ll that the user placed on hold ). Note: The Activate context- sensitive soft key never appears at the same ti me as the Audio con ...

  • Avaya 1040E - page 39

    Welcome 39 More… • If you pr ess the More… context-sensitive soft key once from the fir st menu list, yo u access th e followin g context- sensitive soft keys: [NewCall] [Park] [Retrve] [More.…] • If you pr ess the More… context-sensitive soft key from the first menu list t wice, you access th e followin g context- sensitive soft keys: ...

  • Avaya 1040E - page 40

    Welcome 40 Park Press the Park co ntext-sensit ive soft key to p ark the current call to the server or a nother user (not available for all call servers). Retrve Press the Retrve context-sensitive soft ke y to retrie ve parked calls (local and server parked calls only). More… Press the More… context-sensitive soft key to select a new menu list ...

  • Avaya 1040E - page 41

    Welcome 41 Prefs 2. Audio—use to adjust tones and volume setting s, to conf igure a USB headset, and to access the Bluetooth wirele ss technology se tup. 3. Feature Options—use to configure the followin g: — Feature keys — Call Decline Reasons — Call Ignore Actio n — Call Subjects — Call Fwd Notificatio n — Answer M ode Setting s ap ...

  • Avaya 1040E - page 42

    Welcome 42 Prefs 6. Network—use to access the following: —S e r v e r S e t t i n g s — Device Settings — Diagnostics — Disable screensaver — Licensing —L o c k 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8. User Settings—use to modify the followi ...

  • Avaya 1040E - page 43

    Welcome 43 Navigation keys This section provides info rmation about keys you can use to navigate within the menu s of your Avaya 1140E IP Deskphone. Note: Menu items are sorted by number . You can select menu items in one of the followin g ways: • Press the corresp onding number on the dia lpad and then pr ess the Select soft key. • Use the nav ...

  • Avaya 1040E - page 44

    Welcome 44 Table 4 on page 44 describes the naviga tion keys and their functi ons. T able 4: Navigation keys an d functions (Par t 1 of 2) Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Ke y Cluster to: • Scroll long lines of text when you view caller ID. Note: The IP Deskphone automatically scrolls long line ...

  • Avaya 1040E - page 45

    Welcome 45 Using a USB Mouse The Avaya 1140E IP Deskphone is equ ipped with a USB port in which you can connect a USB mo use. You can use the USB mouse to a ctivate context-sen sitive soft key items and me nu items. Use your mouse to click a context-sensitive sof t key label of the LCD screen to activate that item. When a menu is open , double-clic ...

  • Avaya 1040E - page 46

    Welcome 46 menu item to activate it or click on the it em to highlight it. For example, you can click the View context-sensitive sof t key label t o open that menu. Double-click the word Inbox in the menu list; you can then double-click a name in the Inbox list to initiate a ca ll, or click the item to highlight the name. To access the Network menu ...

  • Avaya 1040E - page 47

    Welcome 47 Secure connection Call security is identified by th e pres ence of a securit y icon (padl ock) that is displayed on the IP Deskphone scre en. After the IP Deskphone is registered wit h the SIP Proxy, you can vie w the security icon when: • the IP Deskphon e is idle • you are on an active call Figure 7 on page 66 is an exam ple of a s ...

  • Avaya 1040E - page 48

    Welcome 48 Figure 8: Exam ple of a secure conne ction during an active call ...

  • Avaya 1040E - page 49

    Regulatory and safety information 49 Regulator y and safety information This equipment has been te sted and found to comp ly with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide r easonab le protecti on against harmful interferen ce in a resid ent ial installation. This equ ipment ...

  • Avaya 1040E - page 50

    Regulatory and safety information 50 • This equipm ent complies w ith FCC radiatio n exposure lim its set forth for an uncontro lled environment. This e quipment should be installed and operated with a minimum distance of 20 cm between the ra diator and your body (excluding the ha ndset). This transmit ter must not be collocated or opera ted in c ...

  • Avaya 1040E - page 51

    Regulatory and safety information 51 Table 6 lists Safe ty compliance for various jurisdictions . European Community EN 55022 Class B Emissions: Informat ion technology equipme nt - Radio disturba nce EN 55024 Information techno logy equipment - Immunity char acteristics Limits and meth ods of measuremen t EN 61000-3-2 Limits for harmonic current e ...

  • Avaya 1040E - page 52

    Regulatory and safety information 52 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the esse ntial requirements and other relevant provisions of Dire ctive 1999/5/EC. A copy of the Declaration may be obta ined from http://support. ...

  • Avaya 1040E - page 53

    Using your IP Deskpho ne 53 Using your IP Deskphone After you familiarize yourself with the IP Deskphone features, you can start to use the IP Deskphone . Getting Star ted This section provides in formation a bout how to use the IP De skphone. Carefully read each se ction before you oper ate the new IP Deskp hone. The following section s describe d ...

  • Avaya 1040E - page 54

    Using your IP Deskphone 54 Before you begin Connecting the components Figure 9 on page 55 shows th e connections on the Avaya 1140E I P Deskphone. CA UTION Damage to Equipment Do not plug your Avaya 1140E IP Deskphone into a regular t elephone jack. This can result in severe damage to the IP Deskphon e. Consult your system administra tor to ensure ...

  • Avaya 1040E - page 55

    Using your IP Deskpho ne 55 Figure 9: IP Deskphone connections Install your IP Deskphon e by completing the followin g procedures in the order listed : • “Removing the sta nd cover” on page 56 • “Connecting the AC power adapt er (optional)” on page 57 • “Connecting the ha ndset” on pa ge 58 • “Connecting the he adset (option a ...

  • Avaya 1040E - page 56

    Using your IP Deskphone 56 • “Wall-mounting t he IP Deskphone (optiona l)” on page 61 Figure 10: W all-mount lever Removing the stand cover To access the cable ro uting trac ks and attach cables, you must remove the stand cove r. Pull upward on the cent er catch as indica ted in the following figur e, and remove the stand cover . The cable ro ...

  • Avaya 1040E - page 57

    Using your IP Deskpho ne 57 Figure 11: Remove the stand cover Connecting the AC power adapter (o ptional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802. 3af standard power . For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapt er (N0023000) separ ately. To connect the ...

  • Avaya 1040E - page 58

    Using your IP Deskphone 58 1. Form a small be nd in the cable. 2. Thread the adap ter cord through th e channels in the stand . To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT -5 network cable and an AC adapter is not req uired. To use gigabit Ethe rnet, you must co nnect to the LA ...

  • Avaya 1040E - page 59

    Using your IP Deskpho ne 59 Connecting the headset (optional) Perform the fo llowing procedure to co nnect the optio nal headset to th e IP Deskphone. 1. On the back of the I P Deskphone, plu g the headset co nnector into th e RJ-9 headset jack mark ed with the ) symbol. 2. Thread the head set cord, along with the handset cord, t hrough the channel ...

  • Avaya 1040E - page 60

    Using your IP Deskphone 60 Perform the following procedure to select a headset . 1. Press Prefs . 2. Select Audio . 3. Select Headset Type . Connecting the LAN ethernet cable Note: Y our IP Deskphon e support s both AC power and PoE opti ons, including IEEE 802.3 sta ndard power . T o use local AC power , you can order the o ptional AC adapte r sep ...

  • Avaya 1040E - page 61

    Using your IP Deskpho ne 61 Installing additional cables If applicable, you can plug an optional USB de vice such as a USB mouse or a USB keyboard into your IP Deskphone. Co nnect the USB cable to the USB port on the back of the IP Deskphone. Figure 12: Cable routing tracks and mounting ho les W all-mounting the IP Deskphone (optional) You can moun ...

  • Avaya 1040E - page 62

    Using your IP Deskphone 62 Method A: 1. Press the wall-mount lever , and pull the IP Deskphone away from t he stand, as shown in Figure 13 on page 63 . 2. Use the stand cover (the p art you removed in “Removing the stand cover” on page 56 ), to mark the wall-mount holes by pressing t he bottom of the stand cover firmly against the wall in the l ...

  • Avaya 1040E - page 63

    Using your IP Deskpho ne 63 Figure 13: Rotate the IP De skph one into the wall mount position. Method B: 1. Attach the 15-cm (6 -inch) CAT5e cable. 2. Position the stan d over the mounti ng rivets, and slide th e IP Deskphone do wn the wall so t hat the rivets fit into the slots on the stand, indicated in Figure 12 on page 61 (Method B). 3. Replace ...

  • Avaya 1040E - page 64

    Using your IP Deskphone 64 Attention: To add an Expansi on Module for Avaya 1100 Series IP Deskphones, see Expansion Mo dule for Avaya 1100 Ser ies IP Deskp ho nes (SI P Firm wa re ) User Gu id e (NN43110-301). Entering text You use can use combinations of t he letters and numbers on the dialpad of your IP Deskphone to, for example, spell names or ...

  • Avaya 1040E - page 65

    Using your IP Deskpho ne 65 You can use the followin g methods to enter and edit text on your IP Deskphone: • “Entering t ext using the IP Deskphone di alpad” on page 65 • “Entering text usin g the USB keyboard” on page 70 Entering text using the IP Deskphone dialpad For applications tha t offer text input, when you use the dial pad to ...

  • Avaya 1040E - page 66

    Using your IP Deskphone 66 • To enter th e next letter, press t he dialpad key 6 twice to cycle to the letter r. When entering alphan umeric information , the 1 key on the dialpad represents the charac ters in Table 7 on page 66 . To enter a special character, press the d ialpad num ber 1 to cycle through the characters until you reach th e one y ...

  • Avaya 1040E - page 67

    Using your IP Deskpho ne 67 Note: No letters are associated with the 0 key . Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphone to use th e octothorpe (#) symbol to immediately dial the ad dress or phone number . T o enable the # Ends Dial ing featu re: ; semi-colon ~ tilde = equal + plus 1 numeral 1 Prefs 1. Press th ...

  • Avaya 1040E - page 68

    Using your IP Deskphone 68 T o di sable the # Ends Di aling feature : Prefs 1. To turn o ff # Ends D ialing, press th e Prefs context-s ensitive soft key, and then select Misc Optio ns . Highlight # Ends Dialing and press the Change context-s ensitive soft key . 2. Choose one of the following : — Press the Off context-sensitive soft key to turn o ...

  • Avaya 1040E - page 69

    Using your IP Deskpho ne 69 Configuring the dialpad to alphanumeric dialing To eliminate the need t o press the abc/123 cont ext-sensitive soft key when you enter t ext, you can set the IP Deskphone di alpad default to alphabetic mode. T o configure the dialp ad to alphabetic mode as the d efault: T o disab le alphabetic mode and set numeric mode a ...

  • Avaya 1040E - page 70

    Using your IP Deskphone 70 Entering text using the USB keyboard You can connect a USB keyboar d to the USB port of your I P Deskphone to enter te xt and numb ers, access some featur es, and du plicate some functions. For example, to dial a di rectory number, you can use the keyboar d number pad to ente r digits and the aste risk (*) and octothorp e ...

  • Avaya 1040E - page 71

    Using your IP Deskpho ne 71 F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Clu ster Arrow Left Left arrow of Na vigation Clust er Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down a rrow of Navigation Cluster Enter Enter T able 8: ...

  • Avaya 1040E - page 72

    Accessing the IP Deskphone 72 Accessing the IP Deskphone You require a log on ID and a password to log on to a server with your IP Deskphone. Logging on Whenever you log on to yo ur IP Deskphone yo u must do the follo wing: • confirm your logo n ID • enter your password • select the dura tion of this session Release 2.2 supports admin pa sswo ...

  • Avaya 1040E - page 73

    Accessing the IP Deskphone 73 the first time yo u use your IP Deskphone, you need to comp lete some of the following proced ures: • “Automatic login” on page 73 • “Configurin g the domain” on page 7 3 • “Selecting a language” on page 75 • “Logging on to your Avaya 1140E IP Deskp hone” on page 76 • “Configurin g the durat ...

  • Avaya 1040E - page 74

    Accessing the IP Deskphone 74 Note: Check with your s ystem admi nistrator befo re editing or changing domains. T o cha nge the domain: Password protection for domains This feature sup ports admin passwor d protection fo r editing of the d omain and is not re quired for switching domains. If you log on using the Domain 1. Press the Domai n context- ...

  • Avaya 1040E - page 75

    Accessing the IP Deskphone 75 administra tor password , you can us e the editing domain opt ion for both the Current Domain state and Domain List state. After you pr ess back on the edit page or on t he password prompt, the idle display appe ars. You must enter the ad min passwor d to reenter the editing domain. Password check to switch do mains Wh ...

  • Avaya 1040E - page 76

    Accessing the IP Deskphone 76 To c hange the language: Logging on to your A v aya 1140E IP Deskphone You need to log on to your Avaya 1140E IP Deskphone when you f irst install and resta rt your IP Deskph one and anytime you log off or reboot. Note: Whe n you log on t o the IP De skphone for the first time , the system prom pts you for a locat ion. ...

  • Avaya 1040E - page 77

    Accessing the IP Deskphone 77 Note: The IP Deskphone retains t he previous user logon ID, which appears af ter the ID prompt whenever the I P Deskphone reboot s. If Authenticat ion is enabled by your system a dminstrator, you can enter your authenticat ion ID independent of your user ID. The authen tication ID is used when the server challenges the ...

  • Avaya 1040E - page 78

    Accessing the IP Deskphone 78 abc 3. Press the Login cont ext-sensitive sof t key. If Authentication is enabled by your system administr ation, you are presented with the Aut hentication ID screen. The au thentication ID is autofilled with your user ID . If Authentication is not en abled, a new screen appears and pro mpts you for your password. a. ...

  • Avaya 1040E - page 79

    Accessing the IP Deskphone 79 4. Enter y our password by using the dialpad. Note 1: When you enter your p assword, the last char acter entered appea rs. However , all previous charact ers are hidden. Note 2: When you enter yo ur passwo rd and you us e the navig ation key to backspace, yo u erase all the characters and must comple tely reenter your ...

  • Avaya 1040E - page 80

    Accessing the IP Deskphone 80 Configuring the dura tion of the login After you enter your logon ID and passwo rd the Duration screen appears. You can enter the maximum le ngth of time of the session. If you choose to use the default duration Permane nt, you remain logged on to the IP Deskphon e until you log off. T o configure the login dur ation: ...

  • Avaya 1040E - page 81

    Accessing the IP Deskphone 81 Logging on multiple user acco unts The IP Deskphone has a multiuser featur e that allows multiple SIP user accounts to be ac tive on the IP Deskphone at the same time. Fo r more information abou t logging on multiple user s, see “Multiuser” o n page 284 . Timed logoff When you determine a lo gon time other tha n pe ...

  • Avaya 1040E - page 82

    Accessing the IP Deskphone 82 •P r e s s t h e No context-sensitive soft key to switch to Permanent logon. • Press the Quit key to dismiss the log out prompt and switch to permanent login. • Press the Release/Goodbye key to dism iss the logout prompt an d switch to per manent login. Note: If you press the Release/ Goodbye key to dismiss the l ...

  • Avaya 1040E - page 83

    Accessing the IP Deskphone 83 User Pr ofile Your User Profile contain s your specific settings and data. You are prompted to create a Use r Profile the first ti me you log on to your Avaya 1140E IP Deskphon e. If you delete your User Profile, the IP Deskphone reboots, and you mu st log on and crea te a new User Profile. When you log on to your IP D ...

  • Avaya 1040E - page 84

    Accessing the IP Deskphone 84 Overwriting your personal Address Book When an address book exists on a call server, such as an ad dress book for a specific company, you can update your per sonal Address Book with an address book from t he call server. The system administr ator configures the system to ena ble this feature. If a new address book is a ...

  • Avaya 1040E - page 85

    Accessing the IP Deskphone 85 Figure 16: Logon co nfirmation screen Logging off fr om the IP Deskphone T o lo g off from the IP Deskphone: 1. Press the Servi ces fixed key, and then select Logout from the m enu. abc 2. Press the abc/123 context-s ensitive soft key to toggle betw een alphabetic or numeric input. ...

  • Avaya 1040E - page 86

    Accessing the IP Deskphone 86 Logging off multiple user accounts The IP Deskphone has a multiuser featur e that allows multiple SIP user accounts to be active on the IP Deskphone at th e same time. By logging off of the primar y account, all other accounts log of f automatically. By logging off of a secondary account, you remove the selected second ...

  • Avaya 1040E - page 87

    Accessing the IP Deskphone 87 state. After the conne ction is establish ed, the call can be disco nnected only by an operato r. If you hang up af ter the connecti on has been made, the IP Deskphon e switches to loudspea ker. If the lou dspeaker is alread y on, and you press the hang up button, nothing h appens. The call is not disconnect ed. When y ...

  • Avaya 1040E - page 88

    Accessing the IP Deskphone 88 Location information When you make an emerg ency call, the IP Deskphon e provides the PSAP with the location informat ion of the IP Deskphone. The IP Deskphone rece ives the locatio n information when the IP Deskphone is first plugge d in to the network and then store s it. To view your location, press the Servic es ha ...

  • Avaya 1040E - page 89

    Accessing the IP Deskphone 89 Figure 18: Phone location display Y ou can obtain locati on information onl y if it has been configured on your system. ...

  • Avaya 1040E - page 90

    Configuring the Avaya 1140E IP Deskphone 90 Configuring the A vaya 1140E IP Deskphone You can adjust a few se ttings of the Avaya 1140E I P Deskphone to conform to the environment wher e you want to use the ph one. These settings are saved to your User Prof ile. This chapter descri bes some of the settings t hat you can customize on your IP Deskph ...

  • Avaya 1040E - page 91

    Configuring the Avaya 1140E IP Deskphone 91 Creating the idle screen text display You can create a text to display on the screen, while the phone is idle. T o create the idle s creen display te xt: 2. Press the Lef t/Right navigation key to increase o r decrease the display contrast level. 3. Choose one of the following : — Press the Apply contex ...

  • Avaya 1040E - page 92

    Configuring the Avaya 1140E IP Deskphone 92 Configuring the Backlight Screensaver T o conf igure the amount of time the LCD screen remains bac klit : 4. Choose one of the following : — Press the Save context-sensitive soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep th e existing scr een display ...

  • Avaya 1040E - page 93

    Configuring the Avaya 1140E IP Deskphone 93 Configuring Menu Auto back-out You can use the Menu Aut o back-out feat ure to configu re the time interval required for t he IP Deskphone to go back to the idle screen when the IP Deskphone is left inact ive. T o configure Menu Auto back -out: Prefs 1. Press the Prefs context-sensitiv e soft key, choose ...

  • Avaya 1040E - page 94

    Configuring the Avaya 1140E IP Deskphone 94 Note: When you enter the Auto ba ck-out menu, th e current configuration for the Menu Auto back-out time is pre-selected (highlighted) on the list. When you press the Select context-sensitive sof t key , the time interval is flagged to commit to the configured prefer ences (done af ter the idle screen is ...

  • Avaya 1040E - page 95

    Configuring the Avaya 1140E IP Deskphone 95 Selecting a ring pattern You can use the ri ng pattern fea ture to select the rin g pattern f or an incoming call. T o sel ect the ring p attern for an incoming ca ll: Prefs 1. Press the Prefs context-sen sitive soft key, select Audio , select Tones , and then select Ring Pattern . 2. Press the Up/Down na ...

  • Avaya 1040E - page 96

    Configuring the Avaya 1140E IP Deskphone 96 Adjusting the volume You can adjust the volu me of the IP Deskphone for the fo llowing: • Ring Volume • Handset Vo lume • Headset Vo lume • Handsfree Vo lume A sliding scale appears on the LCD screen display when you adjust the volume. Figure 19 on page 96 shows how to adjust the volume. Figure 19 ...

  • Avaya 1040E - page 97

    Configuring the Avaya 1140E IP Deskphone 97 2. To adjust th e ring volume of an incom ing call do one of the follow ing: — Press the Left/Right navigation key. — Press the Vo l u m e fixed keys to increa se or de crease t he volu me. 3. Choose one of the following : — Press the Set cont ext-sensitive soft key to configure t he selected volume ...

  • Avaya 1040E - page 98

    Configuring the Avaya 1140E IP Deskphone 98 Adjusting the volume of the Handset, headset, and Handsfree mode You can adjust t he volume for the handset , headset, and the handsfree speaker of the IP Des kphone. T o adjust the volume of the handset: Prefs 1. Press the Prefs context-sen sitive soft key, select Audio , select Voice , and then select H ...

  • Avaya 1040E - page 99

    Configuring the Avaya 1140E IP Deskphone 99 You can adjust t he headset volume on the IP Deskphon e. T o adj ust the headset vol ume: You can adjust t he handsfree mo de volume on the IP De skphone. Prefs 1. Press the Prefs context-sen sitive soft key, select Audio , select Voice , and then select Headset . 2. To adjust the han dset volume use one ...

  • Avaya 1040E - page 100

    Configuring the Avaya 1140E IP Deskphone 100 T o adj ust the handsfree mode volume: Prefs 1. Press the Prefs context-sen sitive soft key, select Audio , select Voice , and then select Handsfree . 2. To adjust the ha ndsfree volume use one of the follow ing method s: — Press the Lef t/Right navigation key to increase or decrease the volume of the ...

  • Avaya 1040E - page 101

    Configuring the Avaya 1140E IP Deskphone 101 Selecting a language The display is available in multip le languages. A maximum of fi ve languages are a ccessible through t he IP Deskphon e. The system administrat or determines which language s are available for your IP Deskphone. T o sel ect a language: Prefs 1. Press the Prefs context-sen sitive sof ...

  • Avaya 1040E - page 102

    Configuring the Avaya 1140E IP Deskphone 102 Selecting the date and time format Several date and time formats are availa ble. Formats are based on the 12-hour and 24- hour clocks. T o sel ect a date format: Prefs 1. Press the Prefs context-sen sitive soft key, select Misc O ptions , and then select Time . Change 2. Press t he Change context-sensiti ...

  • Avaya 1040E - page 103

    Configuring the Avaya 1140E IP Deskphone 103 You can sele ct a time zone for your IP De skphone. T o sel ect a time zone: 6. Choose one of the following : — Press the Select context-sensitive soft key to save t he format an d return to the Time Format me nu. — Press the Back context-sensitive soft key to k eep the existin g configurations and r ...

  • Avaya 1040E - page 104

    Configuring the Avaya 1140E IP Deskphone 104 You can select the ti me zone format for your IP Deskphone. T o sel ect a time format: 5. Press th e Up/Down navigation key to scroll through and highlight the time zones. Note: Tim e zones are listed based on GMT forma t, for exam ple: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6. Choose one of the foll ...

  • Avaya 1040E - page 105

    Configuring the Avaya 1140E IP Deskphone 105 USB headset You can attach only on e USB headset to the IP Deskphone. (If you add an additional USB headset, the IP De skphone ignores it without any message.) When you con nect the USB headset to th e USB port of the IP Deskpho ne, the IP D eskphone con figures the he adset to wo rk with it. Table 9 on ...

  • Avaya 1040E - page 106

    Configuring the Avaya 1140E IP Deskphone 106 T able 9: Supporte d USB headset types Headset menu The USB Audio featur e adds the USB headset as an alt ernative head set in addition to the wired and the Bluet ooth headset. You can add a headset to your pr eferences by clicking on the Prefs context-sensitive soft key, and th en choosing Audio . The A ...

  • Avaya 1040E - page 107

    Configuring the Avaya 1140E IP Deskphone 107 Figure 20: Prefer ences menu with headset menu item On the IP Deskphone, after you select the Prefs , Audio , and Headset Selection menu items, use the headset scr een to select the desired headset and correspondin g functional para meters. Figure 21 on page 108 displays the head set screen. ...

  • Avaya 1040E - page 108

    Configuring the Avaya 1140E IP Deskphone 108 Figure 21: Headset screen ...

  • Avaya 1040E - page 109

    Configuring the Avaya 1140E IP Deskphone 109 Table 10 on page 109 describes the config uration options on the headset screen. T able 10: Configuration options on the headset scre en (Par t 1 of 3) Option Function Active Headset Device Select the active head set device; either USB, Wir ed, or Bluet ooth. Note: The headset can be selected before it i ...

  • Avaya 1040E - page 110

    Configuring the Avaya 1140E IP Deskphone 110 Enable HID Commands Enable HID Commands only if USB headset is selected. The checkbox is used to enable the HID comman ds of support ed headsets to allow the IP Deskphon e to run in gener ic mode 1 operat ion, supporting both USB audio and HID commands. The configuratio n is ignored for non-supported USB ...

  • Avaya 1040E - page 111

    Configuring the Avaya 1140E IP Deskphone 111 The changes in the menu take effect immediately if the de vice is attached. The active voice path switches to the selected headset if you are on an active call. If yo u press the Apply context-sensitive soft key, then the change s are applied, the settings are ma de permanent by storing the values in per ...

  • Avaya 1040E - page 112

    Configuring the Avaya 1140E IP Deskphone 112 Figure 22: Pr esence of USB headset screen Audio format selection After the IP De skphone receive s the endpoint config urations, it sear ches the records to select an audio format that matches the IP Desk phone requirement s. If no match is found, then the default aud io format is used. After you select ...

  • Avaya 1040E - page 113

    Configuring the Avaya 1140E IP Deskphone 113 After you select t he format and the Se t Interface co mmand is sent, the USB headset runs in Generic Mode 1 operat ion (both audio and HID) or Mode 2 operation (au dio only). If the headse t runs in Mode 1 operat ion, the IP Des kphone config ures the task or callback to communicate with the USB HID con ...

  • Avaya 1040E - page 114

    Configuring the Avaya 1140E IP Deskphone 114 A vaya USB headset adapter with HID When you enable th e HID support fo r Avaya USB Mobile or Enhanced adapter, th en the IP Deskphon e makes use of the UI element s on the adapter. Both typ e of USB headsets are stimulus devices, as the IP Deskphone can ha ve complete control of the LEDs. Table 12 on pa ...

  • Avaya 1040E - page 115

    Configuring the Avaya 1140E IP Deskphone 115 LED There are two LEDs on the ada pters, one for the mute stat us and the othe r for message waiting. These two LEDs are also ma pped to the correspond ing LEDs on the IP Deskphone. The IP Deskphone synchronizes the LEDs status with that of the IP Des kphone: the M ute LED for mute indication and t he Me ...

  • Avaya 1040E - page 116

    Configuring the Avaya 1140E IP Deskphone 116 External Alerter The Avaya USB Enhanced Adapt er has a port to allow an External Alerte r (large LED indicator) to attach to the adapter. The IP Deskphone uses HID commands to keep the External Alerter sync hronized with the red Message Waiting LED on the IP Deskphone and on t he adapter. Incoming Call W ...

  • Avaya 1040E - page 117

    Configuring the Avaya 1140E IP Deskphone 117 Table 13 on page 117 lists the Avaya USB a dapter key mappings. T ab le 13: A vaya USB adapter key mappi ngs The Blue key is mapped to the Exp and key on the IP Deskphone. Therefore, pre ssing the Blue key invokes the Instant Messagin g screen. Call Mute Pressing the Mute key on the adapter is equivalent ...

  • Avaya 1040E - page 118

    Configuring the Avaya 1140E IP Deskphone 118 Third–party USB headsets with HID Both USB Audio and USB HID commands are suppor ted. The two classes of third-party USB headsets are as follows: • Plantronics CS50/CS60 W ireless USB headsets • GN Netcom 9300 seri es wired and wireless USB headsets The HID support of third- party USB headsets perf ...

  • Avaya 1040E - page 119

    Configuring the Avaya 1140E IP Deskphone 119 Table 14 on page 119 lists the feat ures of a third –party USB headset with HID support. T able 14: Third-party USB headset with HID support features (Par t 1 of 5) (Par t 1 of 5 ) Feature Description Key Events Both types of headsets have equivalent mechanisms to genera te the fo llowing key event s: ...

  • Avaya 1040E - page 120

    Configuring the Avaya 1140E IP Deskphone 120 Attached Indicat or Both types of headsets can ha ve attached indicat ions independ ent of the IP Deskphone operat ions. The GN Netcom (Jabra) 93 50 headset can take over 3 seconds to co mplete the enumera tion process afte r the headset is attached to the IP Deskpho ne. During enumeration , the LEDs at ...

  • Avaya 1040E - page 121

    Configuring the Avaya 1140E IP Deskphone 121 Call Answer You can answer an inco ming call by pressing the headset key on the IP Deskphone or th e Off Hook equivalent key on t he headset. The IP Deskphone coordinates th e key events from both so urces and perf orms the necessary call processing operations. Call connect ed indications, if available, ...

  • Avaya 1040E - page 122

    Configuring the Avaya 1140E IP Deskphone 122 Call Release You can release an incoming call or an outgoing call by pressing either the Release (Goodbye) key on t he IP Deskphone or th e On Hook equivalent key on t he headset. Aft er a call is released, audio data stops between the IP Deskphone a nd the headset. If you are using the Plant ronics head ...

  • Avaya 1040E - page 123

    Configuring the Avaya 1140E IP Deskphone 123 Analog T erminator Adapter for analog (500/2500-type) telephone or fax machine SIP Software Relea se 3.x support s the Analog Te rminator Adapter (ATA) which is connected using the USB port. An analog (500/2500- type) telephone or fax machine can be con nected to the ATA to conver t the IP Deskphone to a ...

  • Avaya 1040E - page 124

    Configuring the Avaya 1140E IP Deskphone 124 Table 15 on page 124 displays the characteristics of AT A. T able 15: Summar y of A T A characteristics (Par t 1 of 3 ) Feature Descripti on Key Events In addition to On hook, Off hook events, dial pad digi t events from the attached an alog device are also supported. Key press ev ents on the adapter are ...

  • Avaya 1040E - page 125

    Configuring the Avaya 1140E IP Deskphone 125 Call Answer You can answer an incoming call by pressing the head set key on the IP Deskphone or the Off Hook key on the attached analog de vice. After a call is answered, the adapter converts the digital voice data to analog and send s it to the attached analog device. Outgoing Call You can make an outgo ...

  • Avaya 1040E - page 126

    Configuring the Avaya 1140E IP Deskphone 126 Configuring Bluetooth wireless technology headset Your IP Deskphone is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets. T o open the Bluetooth Setup dialog box: The IP Deskph one with SIP Softw are supports the Plantronics Voyager 510S Bluetooth wir ...

  • Avaya 1040E - page 127

    Configuring the Avaya 1140E IP Deskphone 127 Note: Avaya recomme nds that you do not pair more t han one headset of the same model b ecause they have identical names in t he Paired list. T o p air a wireless headset with your IP Deskphone: 1. Double-p ress the Headset key to open the Bluetooth Setup dialog box. The Enable Bluetooth check box is hig ...

  • Avaya 1040E - page 128

    Configuring the Avaya 1140E IP Deskphone 128 5. Press the Right navigation ke y twice, and highlight the Search button, displayed ne xt to the Search Devices item. 6. Press the Enter key. The message Searching…. appears. I t can take up to two minute s for the search to complete. If the search is succe ssful, the messag e Search Completed Found D ...

  • Avaya 1040E - page 129

    Configuring the Avaya 1140E IP Deskphone 129 9. When the name of your headset ap pears in the Found box, press the Stop context-s ensitive so ft key or wait for the search to f inish. When the sea rch is complete, t he message Search Completed Found Device(s) appears. 10. If the name of your headset appears in the Found box, proceed to step 15. If ...

  • Avaya 1040E - page 130

    Configuring the Avaya 1140E IP Deskphone 130 15. Use the telephon e dialpad to enter the PIN for the wirele ss headset and pres s the Enter key. Check your head set documentatio n to find the headset PIN or passkey. Often, the PIN or passkey is 0000 . 16. If the headset is successfu lly paired with your IP Deskphone, procee d to step 17. To verify ...

  • Avaya 1040E - page 131

    Configuring the Avaya 1140E IP Deskphone 131 17. If the name of your headset appears in the Paired box, proceed to step 18. If more than one de vice is paired, and the one yo u wish to use is not shown in the Paired bo x, navigate t o the one you want, as fol lows: — Press the Right navigation ke y one or more times to hi ghlight the Paired : box ...

  • Avaya 1040E - page 132

    Configuring the Avaya 1140E IP Deskphone 132 Dual p a iring headset s Take special care when u sing a dual pairing type of Bluetooth wireless technology headset. This type of headset ca n be paired to th e base of the headset, as w ell as to the IP Deskphone. If th e headset is pair ed to both, and the IP Deskphone is t he second device, then follo ...

  • Avaya 1040E - page 133

    Configuring the Avaya 1140E IP Deskphone 133 • If the base is powered of f, the head set is only p aired to the I P Deskphone, and you can press the tele phone key to connect t o the IP Deskphone. Note: Unless you need to dual p air a headset, opera ting the headset with the IP De skphone is simple r if the headset is only used with its charging- ...

  • Avaya 1040E - page 134

    Configuring the Avaya 1140E IP Deskphone 134 T o swit ch between a wired headset an d a wireless headset: T o unp air a wireless heads et: 1. Double-p ress the Headset key to open the Bluetooth Setup dialog. 2. Press the Left/Right navigation key to select the Use BT Headset item . 3. Press th e Enter key to toggle this optio n on or off. A check m ...

  • Avaya 1040E - page 135

    Configuring the Avaya 1140E IP Deskphone 135 4. If more than one de vice is paired, and your headset is not already displa yed in the Paired box, press the Right navigation key one or more times to highlight th e Paired box. 5. Press the Enter key to open edit mode. 6. Press the Up/Down navigation key to open the list. 7. Press the Up/Down navigati ...

  • Avaya 1040E - page 136

    Configuring the Avaya 1140E IP Deskphone 136 Your Bluetooth wireless technology head set is no long er paired with your IP Deskphone, and you can use the wired headset. To use the wi reless headset again, you must perform the pairin g and activation pr ocedure. 11. Press the Enter key. Your Bluetooth wireless t echnology headset is unpair ed and re ...

  • Avaya 1040E - page 137

    Making a call 137 Making a call This section desc ribes the methods you can use to make a call. You can make a call from your IP Deskphone usin g one of the following: • “Making a call using off-h ook dialing” on page 138 • “Making a call using on-h ook dialing” on page 140 You can also initiate a call while using one of the following f ...

  • Avaya 1040E - page 138

    Making a call 138 Making a call using off-hook dialing T o make a call using off -hook dialing: 1. Make a call by using one o f the following off-hook d ialing metho ds: — Press the Line feature key — Lift the han dset — Press the Headset fixed ke y — Press the Handsfree fixed key The IP Deskphone produces a dial ton e. abc 2. You can m ake ...

  • Avaya 1040E - page 139

    Making a call 139 Redial VMail Alex — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitiv e soft key only appears if a number or add ress was previously entered. — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail. — P ...

  • Avaya 1040E - page 140

    Making a call 140 Making a call using on-hook dialing You can make a call by using on-hook d ialing. Enter the SIP ad dress or the phone numbe r before going of f-hook. Note: When you use this method, you cannot toggle be tween alphabetic or nume ric input. T o make a call using on- hook dialing: Using handsfree calling While on an active call, you ...

  • Avaya 1040E - page 141

    Making a call 141 T o end a handsfree call: T o mute a hand sfree call: T o swit ch from the handsfree to hands et mode: T o swit ch from the handset mode to hands free mode: Press the Goodbye key 1. Press the Mute key. The LED indicator lights. 2. Press th e Mute key again to return to a two-way handsfre e conversation. Lift the ha ndset. 1. Press ...

  • Avaya 1040E - page 142

    Making a call 142 T o use a head set: T o swi tch from handsfr ee to headset: Using Call Subjects You have the option of sending a Call Subject when you initia te a call to a contact. Use this feat ure to indicate to the cont act the reason for the call. The IP Deskphone contact displa ys a message, such as Weekly report call or Daily status when t ...

  • Avaya 1040E - page 143

    Making a call 143 T o ent er a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making . A list of Call Subjects appe ars on the LCD screen. Select New 2. Choose one of the following : — Press the Up/Down navigat ion key to highlight the Call Su bject you want to use an ...

  • Avaya 1040E - page 144

    Making a call 144 T o create a new call subject while i nitiating a ca ll: Save Clear Back 5. Choose one of the following: — Press the Save context-sensitive soft key to continue. — Press the Clear context-sensitive soft key to clear the te xt. — Press the Back context-sensitive soft key to r eturn to the p revious menu. Note: When you select ...

  • Avaya 1040E - page 145

    Making a call 145 Save Clear Back 5. Choose one of the following : — Press the Save context-sensitive soft key to save th e new Call Subject and use it with the call. — Press the Clear context-sensitive key to clear the text. — Press the Back context-sensitive soft key to r eturn to the p revious menu without sending th e new Call Subject. No ...

  • Avaya 1040E - page 146

    Making a call 146 Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a ph one call. The number of Call Subject s that are st ored on the I P Deskphone depends on how th e IP Deskphone was initially configured . You can modify, delet e, and add Call Subjects while the IP Deskphone is in the idle stat ...

  • Avaya 1040E - page 147

    Making a call 147 Deleting a Call Subject You can delete a Ca ll Subject while the I P Deskphone is idle. T o delete a Call Subject while the IP Desk phone is idle: 5. Choose one of the following : — Press the Save context-sens itive soft key to add the ne w Call Subject. — Press the Back context-sensitive soft key to retur n to the pr evious m ...

  • Avaya 1040E - page 148

    Making a call 148 Editing a Call Subject You can edit a Call Subjec t while the IP Deskphon e is idle. T o edit a Call Subject while the IP Deskphone is idle: 4. Choose one of the following : — Press the Ok context -sensitive sof t key to confir m the deletion of the Call Subject. — Press the Back context-sensitive soft key to not delete the Ca ...

  • Avaya 1040E - page 149

    Making a call 149 5. Use the dialpad to edit the Ca ll Subject. 6. Choose one of the following : — Press the Save context-sens itive soft ke y to confirm the ch anges. — Press the Back context-sensitive soft key to retur n to the pr evious menu without editing the Call Subject. or Save Back ...

  • Avaya 1040E - page 150

    Receiving a cal l 150 Receiving a call When you receive a call, you are typica lly notified by the alerting ri ng, and the incoming caller identification appe ars on the LCD screen. The incoming call force s the screen to exit active menu activities and take s precedence over a pop- up Instant Message (IM). Caller identification When you receive an ...

  • Avaya 1040E - page 151

    Receiving a ca ll 151 Figure 23: Incomi ng call scre en Answering an incoming call When you can answer an incoming call, you can choose one of four methods. T o ans wer an incoming ca ll: Answer 1. Choose one of the following : — Press the Answer context-sensitive soft key that acti vates a Handsfree call. — Lift the han dset. — Press the Hea ...

  • Avaya 1040E - page 152

    Receiving a cal l 152 Redirecting an incoming call When you receive a call, you can choose to redir ect the call to another destination withou t answering the call. To redirect a call, press t he Redrct contex t-sensitive so ft key. To enter a SIP address or phone number where you want the call redir ected, use one of the following metho ds: • En ...

  • Avaya 1040E - page 153

    Receiving a ca ll 153 T o redirect a call by using the Address Book, Call Inbox, or Call Outbox: Redrct Clear Back 3. To redirect the call to the addre ss you enter, choos e one of the following : — Press the Redrct context-sensitiv e soft key. — Press the Clear context-sensitive soft key to clear the en try. — Press the Back context-sensitiv ...

  • Avaya 1040E - page 154

    Receiving a cal l 154 Declining an incoming call You can decline an incoming call by pressing the Decline context- sensitive soft key. You can decline a ca ll with or without giving a reason. You can create custom decline reasons, an d you have the option of selecting one. I f you do not choose a cust om decline reason, th e IP Deskphone sends the ...

  • Avaya 1040E - page 155

    Receiving a ca ll 155 T o decline an i ncoming call: Creating a new Ca ll Decline Reason You can creat e an new Call Declin e Reason. Decline 1. Press the Decline context-se nsitive soft key to decline an incoming call. New 2. Choose one of the following : — Press the Up/Down navigat ion key to highlight a Decline Call Reason. —P r e s s t h e ...

  • Avaya 1040E - page 156

    Receiving a cal l 156 T o cre ate a New Decline Rea son during an incoming call: Decline 1. Press the Decline context-se nsitive soft key to decline an incoming call. New 2. Press the New context-sensitive soft key to create a new custom decline reason. abc 3. Press the abc/123 context-s ensitive soft key to toggle betw een alphabetic an d numeric ...

  • Avaya 1040E - page 157

    Receiving a ca ll 157 Managing Call Decline Reasons You can create Call Decline Reasons tha t you can access when you want to decline an incoming ca ll. Also, you can edit and delet e Call Decline Reasons from the list of Ca ll Decline Reason s you create. T o cre ate a Call Decli ne Reason: Prefs 1. Press the Prefs context-sensitiv e soft key, sel ...

  • Avaya 1040E - page 158

    Receiving a cal l 158 T o delete a Call Decline Reason: T o edi t a Call Decline Re ason: 1. Press th e Up/Down navigation key to scroll through and highlight the Call Decline Reason to delete. Delete 2. Press the Delete context-sensitive sof t key to delete t he se lected Call Decline Reason. A confirmation screen appears with the question Delete ...

  • Avaya 1040E - page 159

    Receiving a ca ll 159 Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key. The caller continues to hear the ringing tone but is unaware that you are ignoring th e call. You can set th e Ca ...

  • Avaya 1040E - page 160

    Receiving a cal l 160 change the Call Ig nore setting to either Call Ignore: Loca l, or Call Ignore: Network. Note: When you are on active call and you receive an incoming call, do not press t he Goodbye f ixed key to ignore an incoming call. If you press the Goodbye fixed key , the current call disconnects. Press the Ignore context-sensitive sof t ...

  • Avaya 1040E - page 161

    Receiving a ca ll 161 • The IP Deskphone auto-an swers the intercom call on handsfr ee after the configured nu mber of seconds pa ss by. • The IP Deskphone a uto-answers only if you do not a nswer the call within the configured time limit. • If you are on an active call, the IP Deskpho ne does not auto-answ er the incoming intercom call. Rece ...

  • Avaya 1040E - page 162

    The Address Book 162 The Address Book The Address Book is a personal direct ory of contacts from which you can make a phone call or send an Instant Message ( IM).You can access the Address Book while on a call and start a new call from the h ighlighted contact. You can use the Address Book for the following: • “Viewing the Address Boo k” on p ...

  • Avaya 1040E - page 163

    The Address Book 163 When you view the details of a co ntact, you can: • Send an IM. For mor e information, see “Composing an Inst ant Message” on page 2 02 . • Edit the cont act information. Fo r more informatio n, see “Editing a contact in your Address Book” on page 166 . Figure 25: Contact details Initiating a call fr om the Address ...

  • Avaya 1040E - page 164

    The Address Book 164 T o in itiate a call to a cont act stored in the Address Book: 1. Press the Directory fixed key to select a contact fro m the Address Book to call. 2. Press the Up/Down navigat ion key to highlight a cont act on the list. VIew 3. Press the View context-sen sitive soft key to make a call to the contact. 4. Choose one of the foll ...

  • Avaya 1040E - page 165

    The Address Book 165 Adding a contact to your Address Book You can add a new contacts t o the Address Book of the IP Deskp hone. T o add a cont act to your Addres s Book: Add 1. Choose one of the following : — Press the Directory fixed key. —P r e s s t h e Add context-sensitive soft key, select Address Book from t he menu, and then press the N ...

  • Avaya 1040E - page 166

    The Address Book 166 Editing a contact in your Address Book You can edit a cont act in your Address Boo k. T o edit a contact in your Address Book: Yes No Back 5. Do one of the following to complete the entry: — Press the Yes cont ext-sensitive soft key to add the contact to a group and then select the grou p for the contact to be ad ded. — Pre ...

  • Avaya 1040E - page 167

    The Address Book 167 View 2. Press the Up/Down navigat ion key to highlight th e contact you wa nt to edit, and then press the View context- sensitive soft key. Edit 3. Press the Edit context-sen sitive soft key to edit the contact information . abc 4. Press the abc/123 context-s ensitive soft key to toggle betw een alphabetic an d numeric characte ...

  • Avaya 1040E - page 168

    The Address Book 168 7. Use the dialpa d to enter a new phone number or new SIP addre ss (URI) for th e contact. Next Back 8. Choose one of the following : —P r e s s t h e Next context-s ensitive soft key to continue. — Press the Back context-sensitive soft key to r eturn to the p revious menu. Yes No Back 9. Do one of the following to complet ...

  • Avaya 1040E - page 169

    The Address Book 169 T o delet e a cont act from your Address Book: Ok 10. Press t he Ok context-sensitiv e soft key to complete the entry an d return to the previous menu. View 1. Press the Up/Down navigat ion key to highlight th e contact you wa nt to delet e and press the View context-sensit ive soft key. Edit 2. Press the Edit context-sen sitiv ...

  • Avaya 1040E - page 170

    The Address Book 170 Copying information to the Address Book To copy information from the Call Inbox or th e Call Outbox scre en t o the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content sele cted for copying appears on the screen. This message does no t appear when an IM pop- up a ...

  • Avaya 1040E - page 171

    The Address Book 171 abc 3. Press the abc/123 context-s ensitive soft key to toggle betw een alphabetic an d numeric characters. 4. Use the dia lpad to e nter a name for the new entry. Next Back 5. Choose one of the following : —P r e s s t h e Next context-s ensitive soft key to continue. — Press the Back context-sensitive soft key to r eturn ...

  • Avaya 1040E - page 172

    The Address Book 172 Searching for a contact in the Address Book When you access the IP Deskphone Addr ess Book you can perfor m a search for a contact using one of the following methods: • Index Search (p erforms a searc h based on the index num ber you enter) Yes No Back 8. Do one of the following to complete the entry: — Press the Yes cont e ...

  • Avaya 1040E - page 173

    The Address Book 173 • 1st Chara cter Search (p erforms a sea rch based on the first character you enter) • Name Search (perf orms a search based on the name you enter) T o cha nge the method the IP Deskphone uses t o search. Using the Search featur e in the Address Book To search fo r a contact while access ing your personal Address Book, use ...

  • Avaya 1040E - page 174

    The Address Book 174 • 1st Char acter Search—to sear ch for a contact whose name begins with the letter d , using the dialpad, press the d (3) key on the di alpad. The first entry in the Addr ess Book that begins with the letter d appears. • Name Search—to sea rch for a specific name in your per sonal Address Book, enter th e name by using ...

  • Avaya 1040E - page 175

    The Address Book 175 abc 3. Press the abc/123 context-s ensitive soft key to toggle betw een alphabetic an d numeric characters. 4. Use the d ialpad to en ter the sear ch information for the contact. Search Back 5. Choose one of the following : — Press the Search context-sensitiv e soft key. — Press the Back context-sensitive soft key to r etur ...

  • Avaya 1040E - page 176

    The Address Book 176 Search Exit 7. When a search result is not succes sful, you can do on e of the fo llowing: — Press the Search context-sensitiv e soft key to return to the search menu and begin a new search. —P r e s s t h e Exit context-sensitive soft key to retu rn to the idle scr een. ...

  • Avaya 1040E - page 177

    The Address Book 177 Using Global Search You can perfor m a global search for a contact . T o perf orm a Global Search for a cont act: 1. Press the Servi ces fixed key, select Search , and then select Globa l Search from the menu . Select 2. Press the Up/Down navigat ion key and then press the Select context-sensitiv e soft key to choose a search c ...

  • Avaya 1040E - page 178

    The Address Book 178 Ok Back 5. Choose one of the following : — Press the Ok context -sensitive soft key. — Press the Back context-sensitive soft key to r eturn to the p revious menu. Note: When the sear ch is unsuccessful, the following me ssage appears: No entries found for <search criteria> Call Save 6. When a s earch resu lt is succes ...

  • Avaya 1040E - page 179

    The Address Book 179 Search Back 7. Choose one of the following : — Press the Search context-sensitive soft ke y to start a new search. — Press the Back context-sensitive soft key to retur n to the pr evious screen. New Back 8. When a search result is not succes sful, you can do on e of the fo llowing: —P r e s s t h e New co ntext-sensitive ...

  • Avaya 1040E - page 180

    Call Inbox 180 Call Inbox While your IP Deskphone is active , all incoming calls are saved in your Call Inbox. You can view the fo llowing details about each call: • Call status (Missed) • Name of the ca ller • SIP address • Time of the call • Number of consecutive ca lls each ca ller made to you • Call Subject (if the caller sends a Ca ...

  • Avaya 1040E - page 181

    Call Inbox 181 Accessing the Call Inbox You can access the Call Inbox and init iate a call when the IP Deskphone is: • Idle. For m ore information , see “Managing calls in th e Call Inbox while not on a ca ll” on page 1 81 . •A c t i v e . F o r m o r e information, see “Accessing the calls in your Call Inbox during a call” on page 1 90 ...

  • Avaya 1040E - page 182

    Call Inbox 182 Enter Missed All 3. Do one of the following : — To place a call to the selected address using the primary login of the IP De skphone, p ress the Enter key. — To view the details of a highlighted call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox” on page 183 . — To leave th e detail v ...

  • Avaya 1040E - page 183

    Call Inbox 183 Table 16 on page 183 provides a list of additional user interactions for the main inbox screen. Viewing the details of a call in the Call Inbox You can view the deta ils of a call in the Call Inbox. T able 16: Additional us er interactions Item Function Use the Enter key to place a call to the selected address using the p rimary logi ...

  • Avaya 1040E - page 184

    Call Inbox 184 T o view det ails of a ca ll in the Call Inbox: Managing missed calls When you do not answer incoming calls, the number of new calls appea rs on the IP Deskphone LCD screen. For example , if you miss three calls the following message ap pears: 3 new calls . Note: When you view a missed call in your Call Inbox, the ne w call message n ...

  • Avaya 1040E - page 185

    Call Inbox 185 T o vi ew missed calls: Msg/Inbox 1. Press the Msg/Inbox fixe d key and then press the Missed context-sen sitive soft key. 2. Press the Up/Down navigat ion key to highlight a call from t he list of missed calls. 3. Press the Right context-sensitive so ft key to view the details of the missed call. Note: Y ou manage the m issed call t ...

  • Avaya 1040E - page 186

    Call Inbox 186 Missed Calls Notification You can change t he call log behavior so that the me ssage xx new calls is cleared by entering the Inbox without having to selec t each missed call. Figure 27 on page 18 6 displays the Message optio ns screen. Figure 27: Messages scree n Changing the Missed Calls Notification behavior: Exit 6. To exit the In ...

  • Avaya 1040E - page 187

    Call Inbox 187 Select 3. Choose one of the following : — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the ch anging of the configurations and re turn to the Message Options scr een. If you pres s the Select context-sensitive soft key, one of the fo llowing message s appears (based on the curr ...

  • Avaya 1040E - page 188

    Call Inbox 188 Initiating a call from the Call Inbox When you receive a call that is miss ed or answered, the calling number is listed in the Inbox. You can se lect the number, and t hen dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call In box, press the Msg/Inbox fixed key and select Inbox from the menu ...

  • Avaya 1040E - page 189

    Call Inbox 189 Edit Call 4. To place a call to the select ed address, do one of the following: — Lift the han dset. — Press the Headset fixe d key. — Press the Handsfree fixed key. or Press the Edit context-sensitiv e soft key Then press the Send context-sensitive soft key. ...

  • Avaya 1040E - page 190

    Call Inbox 190 Deleting calls in your Call Inbox When you delete calls from the Call Inbo x, both missed calls an d answered c alls are deleted . When you vie w the missed calls and selec t delete, only the missed calls are de leted. T o del ete calls fr om your Call Inbox: Accessing the calls in your Call Inbox during a call You can access the ca ...

  • Avaya 1040E - page 191

    Call Inbox 191 T o acc ess the calls in your Call Inbox during a ca ll: 1. Press the Up/Down navigat ion key to highlight a call from the list of calls in your Call Inbox. Select Back 2. Choose one of the following : — Press the Select context-sensitive soft key to initiate a call to the highlighted calle r. Note: Th is places the current c all o ...

  • Avaya 1040E - page 192

    Call Outbox 192 Call Outbox The Call Outbox keeps a record of all outgoing calls made from your Avaya 1140E IP Deskphone. You can add the contact details of the calls in your outbox to you r Address Book. You can access the following det ails about the outgoi ng calls: •N a m e •A d d r e s s • Time of the call • Number of Calls • Call Su ...

  • Avaya 1040E - page 193

    Call Outbox 193 Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • Idle. For mo re information, see “Initiating a call f rom the Call Outbox ” on page 1 94 . •A c t i v e . F o r m o r e information, see “Accessing the calls in your Call Outbox during a call” on pag e 197 . Managing ...

  • Avaya 1040E - page 194

    Call Outbox 194 Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox ent ry must have a DN to initiate a call. T o initiate a call from t he Call Outb ox: Delete 4. Press the Delete context-sensitive soft key to delete the highlighted call. For more i ...

  • Avaya 1040E - page 195

    Call Outbox 195 Deleting calls from your Call Outbox You can delet e calls from your Call Outbox. T o delete ca lls from your Call Outbox: 4. You can initiate a call from the highlighted call of the Call Ou tbox list or from the details of a caller screen, by doing one of the following: — Lift the han dset. — Press the Headset fixe d key. — P ...

  • Avaya 1040E - page 196

    Call Outbox 196 Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. Yes AllUsr All No 3. Select one of the following context- sensitive soft keys: — Press the Yes context-sensitive so ft key to delete t he highlighted call. — Press the AllUsr context-sensitive soft key to d elete all the c alls fr ...

  • Avaya 1040E - page 197

    Call Outbox 197 T o view det ails of a ca ll in the Call O utbox: Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox durin g an active call. T o access the calls in your Call Outbox during a ca ll: Call Prev Next Back 1. To view details of the se lected call, pr ess the Right navigation key 2. When yo ...

  • Avaya 1040E - page 198

    Call Outbox 198 2. Press the Up/Down navigat ion key to highlight a call from the list of calls in your Call Outbox. Select Back 3. Choose one of the following : — Press the Select context-sensitive soft key to initiate a call to the highlighted calle r. Note: Th is places the current c all on hold, if it is no t alread y on hold. — Press the B ...

  • Avaya 1040E - page 199

    Instant Messaging 199 Instant Messaging You can use your Avaya 1140 E IP Deskphone t o send and receive an Instant Message (IM) . You can access and resp ond to an IM while on a call. The blue LED (Feat ure Status Indicat or) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You ca ...

  • Avaya 1040E - page 200

    Instant Messaging 200 Figure 29: Instant Me ssage pop-up When an IM pop-up appe ars you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable). • Press the Next context-sen sitive soft key t o skip to the n e ...

  • Avaya 1040E - page 201

    Instant Messaging 201 Configuring Instant Messaging pop-ups You can configu re Instant Messaging p op-ups. T o ena ble or disable automatic pop-up of a ne w IM: Configuring IM audible alert You can configu re the IP Deskphon e to audibly alert you when a ne w IM arrives. The IP Deskphone audibly alert s you when the IP Deskphone is idle or while on ...

  • Avaya 1040E - page 202

    Instant Messaging 202 T o ena ble or disable the audible alert s of a new IM: Composing an Instant Message When you compose an IM, ent er the addres s of the recipi ent and then enter the message. Wh en you reply to an Instant Message, t he IP Deskphone automati cally enters the ad dress. For more inf ormation, see “Replying to an Ins tant Messag ...

  • Avaya 1040E - page 203

    Instant Messaging 203 T o compo se and send an Inst ant Message: Msgs Send IM 1. Do one of the following : — Press the Msgs context-sensitive soft key, select Instant Messaging , and press the New IM context- sensitive soft key — Access the list of IMs by pressing the Expand fixed key. — To compose an IM from t he IP Deskphone Address Book, s ...

  • Avaya 1040E - page 204

    Instant Messaging 204 Instant Message Inbox/Outbox The IM Inbox contain s a list of all incoming and outgoin g Instant Messages. You ca n filter the I M list to t rack a series of corresponden ce to a contact. The lit blue LED indicates the ar rival of a new IM. An icon indicates the status of th e IMs in your Instant Message Inbox/Outbox as follow ...

  • Avaya 1040E - page 205

    Instant Messaging 205 T o acc ess and view the cont ent s of the Insta nt Message Inbox/ Outbox: Msgs 1. Choose one of the following : — Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu . — Press the Expand fixed key. User 2. Press the Up/Down navigat ion key to highlight an IM from the list of Instant ...

  • Avaya 1040E - page 206

    Instant Messaging 206 V iewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Messa ge. See “Replying to an Instant Message” on page 2 06 . • Initiate a Call to the cont act. See “Initiat ing a call f rom an Instan t Message” on page 2 07 . • Delete t ...

  • Avaya 1040E - page 207

    Instant Messaging 207 Initiating a call from an Instant Message To initiate a call f rom the IM In box, press th e Expand fixed key or press the Msgs context-sensitive soft key, an d then select Instant M essaging from the menu. Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, you cannot init iate a c ...

  • Avaya 1040E - page 208

    Instant Messaging 208 Deleting an Instant Message To delete a single IM, all the IMs fr om one cont act, or all th e IMs in your IM Inbox complete the ne cessary steps in the following proce dure. View 3. Press the View context-sensitiv e soft key to access the IM. Call 4. To initiate a call to the contact who sent you an IM, press the Call context ...

  • Avaya 1040E - page 209

    Instant Messaging 209 Delete Back 3. Select one of the following context- sensitive soft keys: — Press the Delete context-sens itive soft key to clear all IMs from th e IM Inbox/Outb ox. — Press the Back context-sensitive soft key to retur n to the pr evious screen. ...

  • Avaya 1040E - page 210

    While on an acti ve call 210 While on an active call You can use the followin g features during an act ive call: • “Making a new call” on page 21 0 • “Placing a call On Hold” on page 212 • “Using 3-way calling” on page 221 • “Transferring a ca ll” on page 228 • “Using Park Ca ll” on page 2 32 You can use the Action con ...

  • Avaya 1040E - page 211

    While on an active ca ll 211 Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the ac tive call context-sensitive soft key menu. T o in itiate a cal l using the acti ve call conte xt-sensitiv e soft key menu: Call W aiting While you are on an active call and you receive an incom ing call. You are ...

  • Avaya 1040E - page 212

    While on an acti ve call 212 can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see “Receiving a ca ll” on page 150 . Placing a call On Hold Use the Hold feature when yo u are talking to one cont act and want to perform another act ion, such as answer a new incoming call, t ...

  • Avaya 1040E - page 213

    While on an active ca ll 213 Figure 30: Call On Hold T o ret rieve a call on hol d: Multiple calls On Hold When you have more th an one call on hold, use the navigat ion key to highlight a call on t he LCD screen. You can perform an action with that call by using the context-sensitive so ft keys on the In-call me nu list. The context-sensit ive sof ...

  • Avaya 1040E - page 214

    While on an acti ve call 214 key. You can also join the call with the active call to create a 3-way calling session. See “Using 3-way calling” on page 221. Multiple calls In-cal l mode When the IP Deskphone has multiple calls connecte d at the same time, you can access the menu items sh own in Figure 31 on page 21 4 . Figure 31: M ultiple calls ...

  • Avaya 1040E - page 215

    While on an active ca ll 215 Audio/Actvate Press the Audio context-sensitive soft key to change the audio settings or t he current active call. The Actvate context-sensitive soft key appears when th e highlighted call is no t the selected call. Press the Actvate contex t-sensit ive soft key to place the cu rrent call on hold a nd activate the call ...

  • Avaya 1040E - page 216

    While on an acti ve call 216 more… Press the more… context-sensitive sof t key to select a new menu list of co ntext-sensitive soft keys. When you press the more… context- sensitive soft key, a diffe rent selection of context-sensiti ve soft keys appea rs. • If you press the more… context- sensitive soft key on ce from the first menu list ...

  • Avaya 1040E - page 217

    While on an active ca ll 217 Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive sof t key to select a new menu list of co ntext-sensitive soft keys. The next available menu list contains the following context-se nsitive soft keys: [Retrve] [Co nf] [Prefs] [m ore…] When you press th ...

  • Avaya 1040E - page 218

    While on an acti ve call 218 Prefs Press the Prefs context-sensit ive soft key to display the Preferen ces menu. The menu items include the fo llowing: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust to nes and volume settings, to configur e a USB headset, and to access the Bluetooth wire less technology ...

  • Avaya 1040E - page 219

    While on an active ca ll 219 Prefs 6. Network—use to access the f ollowing: — Server Setting s — Device Settings — Diagnostics — Disable scree nsaver —L i c e n s i n g —L o c k 7. USB Locks—use to lock or unlock the followi ng USB devi ces: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8. User Settings—use to ...

  • Avaya 1040E - page 220

    While on an acti ve call 220 T o acc es s a call on hold when multiple calls are on hold: T o make a call on hold the ac ti ve ca ll: 1. Press the Up/Down navigat ion key to highlight a call on hold. Chad 2. To retrieve the hi ghlighted call on hold do one of the following: — Press the Line feature key beside the flashing LCD indicator. — Press ...

  • Avaya 1040E - page 221

    While on an active ca ll 221 Using 3-way calling When you have more th an one call and you want to join the incoming calls into one call, you can use 3-wa y calling or create a conference call. Note: Y o ur system administrat or or service provider must ena ble 3- way calling and confer ence calls for y our Avaya 1 140E IP Deskphone. Cont act your ...

  • Avaya 1040E - page 222

    While on an acti ve call 222 Figure 32: 3-wa y Call Note 1: If you receive a new call duri ng a 3-way call, you can answer the new call as usual. Th e IP Deskphone auto matically puts the 3- way call on ho ld. If you wa nt to join the new caller to a 3-way call, you must initiate a conference call with the ser ver and join all callers to the confer ...

  • Avaya 1040E - page 223

    While on an active ca ll 223 Configuring a conference call When you want to invite three or mor e callers to a call, you can configure a conference call using the IP Deskphon e. The call server handles conference ca lls. You can join incomi ng calls to the conference call, or you can join calls that you initiate. Note: Y o ur system administrat or ...

  • Avaya 1040E - page 224

    While on an acti ve call 224 T o jo in a call to an ex isting conferen ce call: Ad hoc conferencing when connecting to the Call Server This feature allows yo u to make ad hoc conferen ce calls when you connect to the Ca ll Server. Note: Y our syst em administrator must enable ad hoc conferencing before you connect t o the Call Server . Press Server ...

  • Avaya 1040E - page 225

    While on an active ca ll 225 Figure 33: Curr ent Domain page The context-sensitive soft keys available for viewing the confer ence details of the current domain are a s follows: • Domains : Allows you to select the domain. • Edit : Allows you to edit the conference det ails. • PgDwn : Allows you to move to the next screen cont aining confer e ...

  • Avaya 1040E - page 226

    While on an acti ve call 226 Figure 34: Domain page with confer ence parameters The context-sens itive soft keys availabl e on the confere nce parameters page are as follow s: • Domains : Allows you to select the domain. • Edit : Opens the Edit Domain page th at allows you to edit the conference details. • Pgup : Allows you to return to the p ...

  • Avaya 1040E - page 227

    While on an active ca ll 227 Figure 35: Edit Domain screen To edit th e conference properties a nd maximum numb er of ports, press the Edit context-sensitive soft key to display t he Domain Conference Edit screen. Figure 36 on page 22 7 provides an exam ple of the Domain Conf erence Edit screen. Figure 36: Domain Conference Edit screen The context- ...

  • Avaya 1040E - page 228

    While on an acti ve call 228 • Save —to sav e the update d value to th e system con figuration file. • Abc (/123) —to toggle the input mode to digits (or alp habets). • Clear —to clear th e character behin d the cursor. • Back —to retu rn to the p revious scre en. Note: For these configuration change s to take ef fect, you must manu ...

  • Avaya 1040E - page 229

    While on an active ca ll 229 Select 4. Choose one of the following : — Enter the ph one number or SI P address to which you are transferrin g the call. — Select a contact fr om the Address Book, Call Inbox, or Call Out box by pressing the correspon ding fixed key. Highlight a contact from t he list and then press the Select context- sensitive s ...

  • Avaya 1040E - page 230

    While on an acti ve call 230 T o transfer a call to V oice M ail: Yes No Back The IP Deskp hone prompts you with the following q uestion, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the Yes context-sensitive so ft key to consult with the contact to which you are transferring the call before com pleting ...

  • Avaya 1040E - page 231

    While on an active ca ll 231 Note 1: The T ransfer to V oice Mail feature is not available f or all call servers. Cont act your system administrator or service provide r to determine if this featur e is available to you. Note 2: The T ransfer to V oice Mail feature durin g a conference call is dependent on t he call server and cannot be allo wed. I ...

  • Avaya 1040E - page 232

    While on an acti ve call 232 Using the Park Call feature You can use the Park Call featu re to temporarily park a call to the call server or to a specific user . You or another user can retrieve the parked call from another IP De skphone. Using Park Call does not t ie up a line, since it is held on the call server. Note 1: The Park Call feature is ...

  • Avaya 1040E - page 233

    While on an active ca ll 233 Retrieving a Parked Call You must have the retrieval code to retrie ve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in th e idle state or while on a call. T o ret rieve a p arked call from the server abc 2. Press the abc/123 context-s ensitive soft key to toggle betw een alphab ...

  • Avaya 1040E - page 234

    While on an acti ve call 234 2. Use the Dialpad to enter the retr ieval code of the parked call. Retrve Clear Back 3. You can do one of the following : — Press the Retrve context-sensitive soft key to re trieve the parked c all. — Press the Clear context-sensitive soft ke y to erase the input field. — Press the Back context -sensitive soft ke ...

  • Avaya 1040E - page 235

    Additional features 235 Additional features You can use the followin g additional features : • “Using the Friends f eature” on page 235 • “Feature keys” on pag e 243 • “Using Call Forward” on page 266 • “Configurin g Do Not Disturb” on pa ge 270 • “Configuring a Presence state” on pa ge 271 • “Configuring Privacy s ...

  • Avaya 1040E - page 236

    Additional features 236 Figure 37: Pres ence status of a friend Accessing your Friends list T o che ck the online st atus of a friend on your l ist: Filter Select 1. Choose one of the following : — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu. — Press the Select context-sensiti ...

  • Avaya 1040E - page 237

    Additional features 237 T o in itiate a cal l to a friend on th e Friends list: Status All Edit 2. Do one of the following : — Press the Status context-sensitive soft key to view the cur rent presence status of the friend. — Press the All context-sensitive soft key to view the contents of the Address book, including conta cts designated as frie ...

  • Avaya 1040E - page 238

    Additional features 238 T o sen d an IM to a friend on t he Friends list: Call 3. Press the Call context-sensitive soft key to initiate a call to the friend . The IP Deskphone uses the SIP ad dress or phone number from your personal Address Book to make the ca ll. Filter Select 1. Choose one of the following : — Press the Directory fixed key. — ...

  • Avaya 1040E - page 239

    Additional features 239 Editing information of a friend You can edit infor mation of a friend on t he Friends list. T o edit your Friends list: 5. Use the d ialpad to en ter the te xt of the message. Send Back 6. Choose one of the following : — Press the Send context-sensitive soft key to s end the IM. — Press the Back context-sensitive soft ke ...

  • Avaya 1040E - page 240

    Additional features 240 Edit 2. Press the Up/Down navigat ion key to highlight the fr iend you want to edit and press the Edit context-sensitive soft key. abc 3. Press the abc/123 context-s ensitive soft key to toggle betw een alphabetic an d numeric characters. 4. Use the dialpad to ent er the new name for the contac t. Next Back 5. Choose one of ...

  • Avaya 1040E - page 241

    Additional features 241 6. Use the d ialpad to en ter the new address for the cont act. Next Back 7. Choose one of the following : —P r e s s t h e Next context-s ensitive soft key to complete the pr ocess. — Press the Back context-sensitive soft key to r eturn to the p revious menu. Yes No Back 8. Choose one of the following : — Press the Ye ...

  • Avaya 1040E - page 242

    Additional features 242 T o delet e a cont act from your Friends list: Filter Select 1. Choose one of the following : — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu. — Press the Select context-sensitive key. Edit 2. Press the Up/Down navigat ion key to highlight the fr iend you ...

  • Avaya 1040E - page 243

    Additional features 243 Feature keys Use the Fe ature key opt ion to config ure the fe ature keys o n IP Deskphone and the Expansion Module fo r Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed fe ature keys. You can d esignate a featur e key to act as a short cut for any o ...

  • Avaya 1040E - page 244

    Additional features 244 You can program the fe ature keys one at a tim e, or you can autom atically program empty feat ure keys from your Frien ds list or Address Book. For information ab out how to auto program featu re keys see, “Feat ure key autoprogra mming” on page 259 . Figure 39 on pa ge 244 shows the feat ure key numbering f or 3 Expans ...

  • Avaya 1040E - page 245

    Additional features 245 The Program Key screen pro vides the following context-sensit ive soft keys: • View — to access the f eature key detail screen. • Edit —to edit the setting or modif ication of the sele cted programm able key. • Bulk —to access the autopr ogramming and auto removal feature. • Back —to retu rn to the p revious ...

  • Avaya 1040E - page 246

    Additional features 246 Figure 40: Feat ure ke y details The Program Key scr een displays the following: • Key—programmed fea ture key number • Label—label used fo r the feature key • Service—ser vices programme d to the featur e key, such as: — Speed Dial — Call Forward — Do Not Disturb — Send IM — Presence • User—curr en ...

  • Avaya 1040E - page 247

    Additional features 247 Note 1: If you to try to view a fe ature key that is not pr ogrammed the IP Deskphone displays the message: Program Key Not Available (Key is empty) . Note 2: If you try to view a feature key th at is designat ed as a line key , th e IP Deskphone di splays the message: Program Key Not Available (Key is a line key) . T o edit ...

  • Avaya 1040E - page 248

    Additional features 248 Figure 41: Edit featur e key screen T o modify a featur e key: Modify 1. Press the Modi fy context-s ensitive soft. The Select Service screen ope ns. 2. Press the Up/Down navigat ion key to highlight one of the following f eature key services: — Speed Dial — Call Forward — Do Not Disturb — Send IM — Presence ...

  • Avaya 1040E - page 249

    Additional features 249 Select Back 3. Choose one of the following : — Press the Select context-sensitive soft key to choose a service. The next screen in the process opens. — Press the Back context-sensitive soft key to r eturn to the p revious menu. abc 4. Press the abc/123 context-s ensitive soft key to toggle betw een numeric and alphabetic ...

  • Avaya 1040E - page 250

    Additional features 250 The following procedu re continues from Step 6 on page 250 . T o prog ram a Speed Dial feature key: Next Back 6. Choose one of the following : —P r e s s t h e Next context-sensitive so ft key to continue. Continue to input information base d on the following services: Speed dial. See “T o program a Speed Dial feature ke ...

  • Avaya 1040E - page 251

    Additional features 251 4. Use the dial pad to enter a key labe l. Next 5. Press the Next context-sen sitive soft key to continue. 6. Use the dial pad to ente r an address. Next 7. Press the Next context-sen sitive soft key to continue. 8. Use the dial pad to ente r a Call Subject associated w ith the Speed Dial contact. You can leave this blank if ...

  • Avaya 1040E - page 252

    Additional features 252 The following procedu re continues from Step 6 on page 250 . T o prog ram a Call Forward featu re key: Yes No 10. Choose one of the fo llowing: — Press the Yes context-sensitive so ft key to activate auto-r etrieve of held call on hang up of speed dial. — Press the No context-sensitive soft key to retu rn to the prev iou ...

  • Avaya 1040E - page 253

    Additional features 253 The following procedu re continues from Step 6 on page 250 . T o prog ram a Do Not Disturb feature key: Finish Clear Back 3. Choose one of the following : — Press the Finish context-sensitive soft key to c onfirm the en try and complete the procedur e. — Press the Clear context-sensitive soft key to erase the ent ry. — ...

  • Avaya 1040E - page 254

    Additional features 254 The following procedu re continues from Step 6 on page 250 . T o prog ram a Send IM feature key: Finish Back 2. Choose one of the following : — Press the Finish context-sensitive soft key to c onfirm the en try and complete the procedur e. — Press the Back context-sensitive soft key to r eturn to the p revious menu. 1. S ...

  • Avaya 1040E - page 255

    Additional features 255 The following procedu re continues from Step 6 on page 250 . T o prog ram a Presence feature ke y: Finish 6. Press the Finish context-sensitive sof t key to continue. 1. Press the Up/Down navigat ion key to highlight one of the following: — Connected — Unavailable Select Back 2. Choose one of the following : — Press th ...

  • Avaya 1040E - page 256

    Additional features 256 3. You can choose a more detaile d message for other users to see or yo u can select None if you do not want to give additio nal information. 4. If you ch ose Connected in s tep 1, press the Up/Down navigat ion key to highlight one of the following det ails: —N o n e —A w a y — Out to Lunch — Be Right Back If you cho ...

  • Avaya 1040E - page 257

    Additional features 257 Remove a programmed feature key You can remove a featu re key by using one of the following methods: 1. Edit context-sens itive soft keys. See “To remove a feature key using the Edit context-sensitive soft key:” on page 258 . • Bulk context-sen sit ive soft keys. See “To remove all programmed feature keys by using th ...

  • Avaya 1040E - page 258

    Additional features 258 T o remov e a feature key usin g the Edit context -s ensitive so f t key: 1. To select a featur e key to remove, do one of the following: — Press the Up/Down navigat ion key to scroll through the f eature keys to highlight one to remove and press the Edit cont ext-sensitive sof t key. — Press the feature key that you wa ...

  • Avaya 1040E - page 259

    Additional features 259 Feature key autoprogramming The feature key aut oprogramming provides the user with the ability to cause the IP Deskphone to detect all unuse d programmable keys, and to automatically fill them as Speed Dial key s, Send IM keys, or Call Forwarding keys using the user Friends list or the user Addre ss Book. The feature key au ...

  • Avaya 1040E - page 260

    Additional features 260 T o autoprogram fea ture keys: Prefs 1. Press the Prefs context-sensitiv e soft key, select Feature Options , and select Feature Keys fr om the menu . The Program Key screen open s as shown in, Figure 38 on page 243 . Bulk Back 2. Choose one of the following : —P r e s s t h e Bulk context-sensitive so ft key. — Press th ...

  • Avaya 1040E - page 261

    Additional features 261 T o remov e all programmed feature keys by using the Bulk cont ext- sensitive so ft key: Bulk Back 6. Choose one of the following : —P r e s s t h e Bulk context-sensitive so ft key. — Press the Back context-sensitive soft key to r eturn to the p revious step. Select 7. Press the Up/Down navigat ion key to highlight 2. F ...

  • Avaya 1040E - page 262

    Additional features 262 T o remov e individual programmed feature keys us ing the Bulk context-sens itive sof t key: Back 10. To select a sing le feature key to remo ve, do one of the following: — Press the Up/Down navigat ion key to scroll through the f eature keys and highlight the feature key to remove and pr ess the Remove context-sen sitive ...

  • Avaya 1040E - page 263

    Additional features 263 Select 12. Press the Up/Down navigat ion key to highlight 2. Fe ature key re moval and press the Select context-sen sitive soft. The Program Key screen opens listing all the feature key s. All 13. Press the All context-sensitive soft key to remove a ll the programme d feature keys. Yes Or No 14. Choose one of the fo llowing: ...

  • Avaya 1040E - page 264

    Additional features 264 Creating a feature key using the Copy key You can crea te a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixe d key when you are viewing any of the following: • a highlighted entry in an Address Book list • a highlighted entry of your Call Inbox or Call Outbox T o des ignate a feature k ey by ...

  • Avaya 1040E - page 265

    Additional features 265 2. Press the Up/Down navigat ion key to highlight Speed Dia l, Call Forward, or Send IM fro m the menu. Note: Presence and Do No t Disturb are not progr ammable by using the Copy key . Select 3. Press the Select context-sensitive soft key. Set 4. Choose one of the following : — Press the Up/Down navigat ion key to highligh ...

  • Avaya 1040E - page 266

    Additional features 266 Using Call For ward Use the Call Forward feat ure to direct incom ing calls to an alternate destination. You can continue to make calls from the IP Deskph one but all incoming calls are redir ected to the new destin ation. When you forward a call to anothe r IP Deskphone, the IP Deskphone receives the call displays the name ...

  • Avaya 1040E - page 267

    Additional features 267 Figure 42 on page 26 7 shows the incoming call display for an incoming call. Figure 42: Inc oming call disp lay for a for warded cal l When the address or su bject line is long, you can scroll by using the lef t and right navig ation keys. Table 17 on page 267 descr ibes the Privacy set ting and the display f or a forwarded ...

  • Avaya 1040E - page 268

    Additional features 268 When you forward your calls to anothe r user or IP Deskphon e, you have the option to program the I P Deskphone to remind you t hat incoming calls can be forwar ded. This notificat ion is an audible sign al you hear when you go off hook and a ch ange to the ring patt ern when a call is incoming. T o act ivate or deact ivate ...

  • Avaya 1040E - page 269

    Additional features 269 Note: If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forw ard the call. T o for w ard your calls or change the number whe re calls are forwarded: CallFwd 1. Press th e CallFwd context-sen sitive soft key. 2. Enter the phone number or SIP addr ess where you want to forw ard your calls. Forwrd Clear Ba ...

  • Avaya 1040E - page 270

    Additional features 270 T o deact ivate Call Forward: Configuring Do Not Disturb Use Do Not Dis turb to automa tically block all incoming calls. When you activate this feature, the calling party receives a busy signal. T o enable Do Not Disturb: Disable Back 1. Choose one of the following : — Press the Disable context-sen sitive soft ke y to deac ...

  • Avaya 1040E - page 271

    Additional features 271 T o disable Do Not Disturb: Configuring a Presence state Configure a pr esence state to e nable other u sers to see info rmation about your availability. You can select fr om a list of pre-made messages or create a new message to display f or your presence state . T o sel ect a Presence st ate: Ok 3. Press the Ok context-sen ...

  • Avaya 1040E - page 272

    Additional features 272 Change Back 2. Choose one of the following : — Press the Change context-sensitive soft ke y to change your curren t presence state . Press the Back context-sensitive soft key to return to the Home sc reen. 3. Press the Up/Down navigat ion key to highlight eit her: — Connected — Unavailable Select Back 4. Choose one of ...

  • Avaya 1040E - page 273

    Additional features 273 You can choose a more detaile d message for other user s to see, or you can select None if you do not want to prov ide additional information. 5. If you ch ose Connected in st e p 2 , pr e ss the Up/Down navigat ion key to highlight one of the following det ails: —N o n e —A w a y — Out to Lunch — Be Right Back If yo ...

  • Avaya 1040E - page 274

    Additional features 274 Adding a new Presence state message You can ad d a new Presen ce state mess age. T o add a new Presence st ate message: Select Add Back 6. Choose one of the following : — Press the Select context-sensitive soft key to select t he Presence detail and move to the confirmation screen. — Press the Add context-sen sitive soft ...

  • Avaya 1040E - page 275

    Additional features 275 Configuring Privacy settings You can restr ict caller inform ation coming to the I P Deskphone or caller information lea ving the IP Deskphone . You can restr ict the name, SIP address, or both from appearing on the screen. Incoming call privacy You can restr ict the informatio n for incoming calls to your IP Deskphone by co ...

  • Avaya 1040E - page 276

    Additional features 276 T o conf igure Incoming Call Privacy: Prefs 1. Press the Prefs context-sensitiv e soft key, select Misc O ptions , and then Incoming Priv acy from the me nu. Change Back 2. Choose one of the following : — Press the Change context-sensitive soft key to change the Incoming Privacy restrictio n to the highlighted restriction. ...

  • Avaya 1040E - page 277

    Additional features 277 Outgoing call privacy You can restr ict the infor mation for outg oing calls fro m your IP Deskphone by configuring the Outgoing Call Privacy setting. T o configure Outgoing Call Privacy: Multiple Appearance Director y Number Multiple Appearan ce Directory Number (MADN) , also known as Bridge Line Appearance , and using Sing ...

  • Avaya 1040E - page 278

    Additional features 278 but only on e call can be active at a time. However, other client s that are part of the same MADN line can join th e active call by going off hoo k. Y ou can prevent others from joining the call by using the MADN featur e to make the call private . T o make the call private you dial a special code (V ertical Service Co de) ...

  • Avaya 1040E - page 279

    Additional features 279 Figure 43: MADN SCA shared line not active Figure 44: MADN SCA shared line active ...

  • Avaya 1040E - page 280

    Additional features 280 Audio Codecs This feature allows yo u to specify a codec to whic h you can switch to during an active call. You can use the Preference s menu to modify the order of p reference of the codecs between calls. You can select an audio code c by name during a call, or while the handset is idle. The Audio Codecs f eature also gives ...

  • Avaya 1040E - page 281

    Additional features 281 • MoveDwn —to move the high lighted codec down in th e list. • Back —to return to the Audio Codec screen . The Audio Codec Ordering screen allo ws you to modify the orde r of preference of the codecs. You can reor der the prefer ences, and the changes to the orderin g are saved. PC Client softphone inter working with ...

  • Avaya 1040E - page 282

    Additional features 282 • Allow Address —to edit the list of add ress. The following context-sen sitive soft keys are available fo r the Answer- Mode Setting s page: • Change —to open the Allow Mode Set tings page if option 1 is selected. Allows you t o open the Allow Domain page sh own if option 2 is selected. • Back —to retu rn to the ...

  • Avaya 1040E - page 283

    Additional features 283 • Back —to retu rn to the p revious scre en. The Allow Addresses screen displays the domains and SIP ad dresses in a list. If the list is long, you can scroll dow n the screen until you ha ve reached the last entry. The following context-sen sitive soft keys are available for th e Allow Addresses p age: • Add —to add ...

  • Avaya 1040E - page 284

    Multiuser 284 Multiuser The Multiuser f eature allows multiple SIP user accounts to be active on the IP De skphone at th e same time. T his allows a sing le IP Desk phone to be shared among mult iple users each with their own accoun t, allowing each user to receive calls without logg ing off other users. You can have multiple user a ccounts (for ex ...

  • Avaya 1040E - page 285

    Multiuser 285 Initial login For an initial login, you must enter a user name and password and spe cify your login t o either be perm anent or to expire. You can also specif y which SIP domain you want to access. Th e Domain key a llows you to select a domain from the configured list but yo u cannot m odify the dom ains. You can change th e language ...

  • Avaya 1040E - page 286

    Multiuser 286 Figure 46: Second ar y Login scre ens You can specify the Line Key to which the new accoun t is associat ed. By default, th e first unused key is selected. I f the configur ed limit is reached on concurrent login s, then the selected logi n command displays an err or message. The init ial login message log in in proces s displays duri ...

  • Avaya 1040E - page 287

    Multiuser 287 Logging out The logout c ommand prompts you to select an account, as ks for confirmation, the n proceeds to log out the account . Logging out an account free s the correspo nding Line key . Logging out doe s not require a password. For more inf ormation about logging ou t, see ““Logging off from the IP Deskphone” o n page 85 . F ...

  • Avaya 1040E - page 288

    Multiuser 288 Secondar y accoun t logout You can log out of a secondary ac count by selecting the secon dary account in the Lo gout Select User screen. This causes the secondary account to be removed from the a utologin list. If y ou restart the IP Deskphone, the seco ndary account is not logged b ack in. Ser ver failover If the conn ection to your ...

  • Avaya 1040E - page 289

    Multiuser 289 Upgrade impacts to user profiles In previous releas es of the IP Deskphone so ftware, user profile s were associated t o user name s rather th an accounts; one user profile co uld be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x software , the IP Deskphone may cont ain user profiles with ol ...

  • Avaya 1040E - page 290

    Multiuser 290 associated to the user 2 account; ther efore a new profile is created. Not all the informat ion in old profile s is preserved. The preference settings (for example, voice mail ID) are discard ed in the upgrade. Line keys Each registered user is asso ciated to a separat e line key. Each line key displays the nam e of the registered ac ...

  • Avaya 1040E - page 291

    Multiuser 291 Figure 48: IIP Deskphone with Expansion Module an d multiple a ccounts Pressing a line key either bring s up a dialing prompt, initiat es a call to a pre-selected target, or answers an inco ming call. For more in formation see ““Making a call” on page 292 . At select account prompts (such as the Logout screen and User Settings s ...

  • Avaya 1040E - page 292

    Multiuser 292 MADN, Do Not Disturb, and Call Forwardin g features also affect the appropriate line key icon of the a ccount. Making a call You can place a call using any of th e registered user account s. The selected user acco unt determines wh ich proxy is used, which dom ain name is used for the ca ll target if none was spe cified, who the tar g ...

  • Avaya 1040E - page 293

    Multiuser 293 Line Key 2. Howe ver, there ar e cases where pressing a Line Key does not initiate dialing (fo r example, Address Book in Select mode). While the outgoing call is ringing, t he selected account is displayed o n screen on a From: line. Receiving a call When you receive an incoming call , the displayed information shows which account th ...

  • Avaya 1040E - page 294

    Multiuser 294 The active call is affected b y operation s such as tr ansfer or call parking. One exception is the New Call action, which u ses the primary account by default; this can b e overridden by pressing anoth er line key to initiate the call. Joining calls into a specif ic conf erence always u ses the confer ence server of the primary accou ...

  • Avaya 1040E - page 295

    Multiuser 295 Menu features The IP Deskphone menu displays a re customized to m atch the se rvice package of th e active account tha t is accessing the me nu. In most cases, menus are accessed fro m the Idle screen and th e primary account is active. For ex ample, you can only use the Retrve context-sen sitive soft key to retrieve a parked call if ...

  • Avaya 1040E - page 296

    Multiuser 296 V oice Mail settings Voice Mail Settings is located under User Settings . You can program different voice ma il addresses and IDs for each a ccount. To access the voice mail of a secondary account, pre ss the line key of t he secondary account to obtain a dial prompt, and th en press the VMail context- sensitive soft key. Waiting mess ...

  • Avaya 1040E - page 297

    Multiuser 297 used. When accounts are register ed on different domains, you can only program and use spee d dial keys with targets that are reacha ble on the domain of the secondary acco unt. It is po ssible to program and use speed dial keys with targe ts that are only reachable on the domain of a secondary account. The Speed Dial keys always uses ...

  • Avaya 1040E - page 298

    Multiuser 298 select a target, press Select , then press Send , then the line key t hat was originally pressed dete rmines the account.) Address books Each profile cont ains a local address book, which is independ ent from all network address bo oks. Accessing the Address Book in view mode (by pressing the Directory hard key from th e Idle screen) ...

  • Avaya 1040E - page 299

    Multiuser 299 Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account shou ld be placed in DND mode. The option all allows you to place all accounts in DND mo de. Selecting an option request s you to confirm the opera tion before pro ceeding. The option all is highlighted by de fault. Activati ...

  • Avaya 1040E - page 300

    Multiuser 300 Call Forwarding Selecting the Call Forward command from the Serv ices menu pr ompts you to spec ify which accou nt must be p laced in Call F orward mode . The option forward all places all accounts in Call Forward mod e in one operation an d the option forward none deactivates Call Forward fo r all accounts at onc e. The following s c ...

  • Avaya 1040E - page 301

    Multiuser 301 • If not, Call Forw ard is activate d for all acco unts using the k ey's target. For both single and al l keys, you can treat the ke y as a toggle. If n o Call Forward or DND operatio ns are selected, pressing the key switches one or all accoun ts between for warding to t he key's target and not forwa rding states. The Cal ...

  • Avaya 1040E - page 302

    Multiuser 302 • If not, all accou nts are configured to the pr ogrammed pres ence state. As with Call Fo rwarding keys, this allows Pres ence keys to be used as toggles. However the presence states are not entirely under your control. Some states are applied automatically (for example, On The Phone). All stat es are applied by sending a me ssage ...

  • Avaya 1040E - page 303

    Multiuser 303 Figure 51: Per-account notifications It is possible for the same event to oc cur for multiple accounts a t the same time. In this case, they are d isplayed one a fter the othe r. Account Selection There are a numbe r of scenarios where yo u are prompted to select an account (fo r example, logout, per -account sett ings, progra mming k ...

  • Avaya 1040E - page 304

    Advanced features 304 Advanced features The following chapte r describes the following advanced feat ures: • “Viewing the IP Deskp hone information” on page 304 • “Accessing the services menu ” on page 305 • “Network m enu” on p age 316 • “USB flash drive” on pag e 317 • “Customizable Banne r for login” on page 320 • ...

  • Avaya 1040E - page 305

    Advanced features 305 •F e a t A c t v • Srv Pkg Location Press the Details context-sens itive soft key to show: • Primary User • Primary Domain •M A C •I P • License server — Status Press the Back context-sensitive soft key to go b ack to the Phone Information Screen. Note: Y o u cannot make any changes to th e setting from this me ...

  • Avaya 1040E - page 306

    Advanced features 306 3. Logout— use to logof f the IP Deskphon e. For more informat ion, see “Logging off f rom the IP Deskphone” on page 85 . 4. Check fo r Updates—us e to check f or the latest f irmware upd ate for the IP Deskph one. For more information, s ee “Checking for updates” on page 3 06 . 5. Reset Phone— use t o perform a ...

  • Avaya 1040E - page 307

    Advanced features 307 Switching the proxy When you switch proxy, you change th e domain to which the IP Deskphone connects. T o swi tch the proxy: Yes No 4. Choose one of the following : — Press the Yes context-sensitive so ft key check fo r the latest fir mware update f or your I P Deskphon e. — Press the No context-sensitive soft key to retur ...

  • Avaya 1040E - page 308

    Advanced features 308 5. Use the dialpad to ent er your password. Ok Back 6. Choose one of the following : — Press the Ok context -sensitive sof t key. — Press the Back context -sensitive soft key to r eturn to the p revious menu. Yes No The IP Deskphone prompts you with Switch to alternate proxy server? 7. Choose one of the following : — Pre ...

  • Avaya 1040E - page 309

    Advanced features 309 9. Choose one of the following : — Press the Domains context- sensitive soft key to change the current dom ain. — Press the Done context- sensitive soft key to k eep the existin g configurations and r eturn to the User Login screen. 10. Press the Up/Down navigat ion key to highlight th e new domain you want to use. Select ...

  • Avaya 1040E - page 310

    Advanced features 310 Resetting the IP Deskphone You can use this featu re to reset the phone without unplugging the p ower cable. T o res et the IP Deskphone: 1. Press the Servi ces fixed key, and then select Reset Phone . Select 2. Press the Select context-sensitive soft key. abc 3. Press the abc/123 context-s ensitive soft key to toggle betw een ...

  • Avaya 1040E - page 311

    Advanced features 311 Erasing the user data The IP Deskphone stores user files that you eventua lly want to delete. These files include: 1. Profiles—user profile set tings 2. Sounds —downloaded to nes or audio alerts 3. Languages—downlo aded language files 4. System file—IP Deskph one system configuration file (Deleting this file returns th ...

  • Avaya 1040E - page 312

    Advanced features 312 abc 3. Press the abc/123 context-s ensitive soft key to toggle betw een alphabetic or numeric input. 4. Use the dialpad to ent er your password. Ok Back 5. Choose one of the following : — Press the Ok context -sensitive soft key. — Press the Back context -sensitive soft key to r eturn to the p revious menu. 6. Press the Up ...

  • Avaya 1040E - page 313

    Advanced features 313 T o delete a user profile: Select Delete Exit Back 7. Choose one of the following : — To ente r the selected folder, pres s the Select contex t-sensitive soft key. — T o delete conten ts of the sele cted folder , press the Dele te context- sensitive soft key . Note: Folders cannot be deleted because they are on the IP Desk ...

  • Avaya 1040E - page 314

    Advanced features 314 T o delete a so und file: T o delet e a language file: 3. Log off or restart the IP Deskphone to complete the process. 1. Press the Up/Down navigat ion key to highlight th e sound file you want to delete. Delete Back 2. Choose one of the following : — Press the Delete context-sensitive soft ke y to delete the highligh ted so ...

  • Avaya 1040E - page 315

    Advanced features 315 T o delete a log file: Delete Back 2. Choose one of the following : — Press the Delete context-sensitive soft ke y to delete the highligh ted language file f rom the list. — Press the Back context -sensitive soft key to retur n to the pr evious menu. 1. Press the Up/Down navigat ion key to highlight the log file you wan t ...

  • Avaya 1040E - page 316

    Advanced features 316 T o delet e the system file withou t deleting the user profile : T o delete all files: Network menu Primarily, the system admin istrator is the only pe rson authorized to access the network menu and to use an administration password to access the items. For more informat ion on how to access the network menu items, see SIP Sof ...

  • Avaya 1040E - page 317

    Advanced features 317 The following Net work menu item s are available: • Server Setting s—to select and edit domains • Device Settings—to configur e the network setting s • Diagnostics—to run a trace route or send a ping to dia gnose the network c onnection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Stat ...

  • Avaya 1040E - page 318

    Advanced features 318 • To support file tr ansfer between the PCs and the IP Deskphone to upload spec ific files or pref erences into t he IP Deskphon e. • To backup data stor ed in the IP Deskphone. Presence of USB flash drive Navigate through the menus Services , Phone Information , USB to verify the presen ce of the USB flash drive att ached ...

  • Avaya 1040E - page 319

    Advanced features 319 Figure 52: USB devices: USB por t disabled scr een If the USB port is not disabled, t hen the USB menu displays informatio n on all USB devices attached, even if t he device is locked. An unsupported device is enumera ted if it is attached to the IP Deskphone. To ensure you know about the USB lock status, th e USB device infor ...

  • Avaya 1040E - page 320

    Advanced features 320 Figure 53: USB devices: Phone informatio n screen Customizable Banner fo r login If a login banner with logi n banner text is configured, t he IP Deskphone displays the banner te xt on the screen as the user logs on . Changing the IP Deskphone configur ed language does not chang e the banner text la nguage. The ban ner appears ...

  • Avaya 1040E - page 321

    Advanced features 321 Figure 54: Login banner screen You can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to DND mod e until the banner is dismissed. Ou tgoing or incoming calls are not allowe d other than emergency calls until you dismiss the banner . You can see pop- up messages or prompts on the bott ...

  • Avaya 1040E - page 322

    Advanced features 322 Figure 55: Phone Informatio n Details screen The Phone informatio n de tails list the following: • Primary User : Primary Logged in User name. • Primary Domain : Primary login domain. • MAC : Device MAC address. • IP : IP Deskphone IP Address • Device Licensing/Token usage information : License or token usage informa ...

  • Avaya 1040E - page 323

    Advanced features 323 screensaver timer to turn off, and activates the p reviously-selected screensaver. Figure 56 on page 32 3 displays the menu with the opt ion of selecting the displa y screensa ver. Figure 56: Display s creensaver scre en Select the Display Scre ensaver menu ite m to display the screensa ver settings scre en. The screensaver se ...

  • Avaya 1040E - page 324

    Advanced features 324 The following are the items on the displayed list : • Mode —to enable or disabl e the screensaver and choose if t he screensave r is to be pa ssword prot ected. • Delay —to set th e time delay before the s creensaver is in voked. • Image —to select the background ima ge to display when the screensaver is active. ? ...

  • Avaya 1040E - page 325

    Advanced features 325 • Enable (no password) —to ena ble the screensa ver with a password free mode. • Enable (with password) —to enable the scr eensaver with a password mode. The following are t he options available for the screensaver set tings menu: • Select —to select the currently high lighted setting. • Back —to dismiss the sc ...

  • Avaya 1040E - page 326

    Advanced features 326 Figure 60: Screen saver enabled message Note: If the device configuration does not a llow the use of a password f ree screensaver , t his menu op tion is unavailable t o you. Enabling the screensaver in password protected mode prompts you to enter the passw ord before logg ing in. The screen lets yo u launch the user-defined p ...

  • Avaya 1040E - page 327

    Advanced features 327 The options, which are available for the Enable (with password ) mode are as follows: • Ok —Screensaver enab led message appears if th e password is valid. Invalid passwor d message app ears if the password is invalid. • 123/abc —to toggle input mode bet ween numeric or alphabet. • Set —context-sensit ive soft key ...

  • Avaya 1040E - page 328

    Advanced features 328 soft key invokes a pass word inpu t screen. The passw ord must be correctly enter ed to cancel the scre ensaver. If you enable the scree nsaver with no password mode: • Any user inter action, key presses, mouse m ovement, or incomi ng call cancels the screensaver (without requir ing a user password). This includes pressing t ...

  • Avaya 1040E - page 329

    Advanced features 329 • The Network menu is accessible to administrators (doub le press of the services key) ev en when the screens aver is active. • If user-define d passwords are allowed , a mechanism to dis able the screensaver (allowing the admin istrator to reset th e user-defined password) is accessible through t he network menu. This mec ...

  • Avaya 1040E - page 330

    Advanced features 330 Figure 63: Display menu Selection of t he menu item ta kes you to a new di splay list that conta ins all the available image files on the Flas h File System. Selecting an image screen Select an image from a list of ima ges currently stored on the Flash File System of the device. 1. To select backgro und image, press the Prefs ...

  • Avaya 1040E - page 331

    Advanced features 331 After you select the ba ckground image you wa nt to use, the confirmat ion screen appears. Figure 65 on page 33 1 displays the selected image in the backgroun d and the message to pr ess OK to kee p the selected image. Figure 65: Background conf irmation screen Note: If the selected image is not ef fective, you need to cancel ...

  • Avaya 1040E - page 332

    Advanced features 332 feature keys based on an existi ng director y Address book group:” on page 332 . To view existing groups in your address book if you selected Groups a s the source data for the bulk key creation, see “To view existing groups in your address Book if you selected Groups:” on page 334 . • to view the existin g groups you ...

  • Avaya 1040E - page 333

    Advanced features 333 Select 5. Press the Select context-sensitive soft key. The Create keys scr een appears. 6. Press the Up/Down navigat ion key to highlight th e type of programmed keys you want to create by bu lk command . You can choose one of the followin g options: — Speed Dial — Send IM — Call Forward Select Back 7. Choose one of the ...

  • Avaya 1040E - page 334

    Advanced features 334 You can view existing gr oups in your ad dress book if you select ed Groups as the source data fo r the bulk key creatio n. T o vi ew existing group s in your address Book if you se lected Group s: Select Back 9. Press the Select context-sensitive soft key. — If you ch oose Friends , the bulk key creation process begins. — ...

  • Avaya 1040E - page 335

    Advanced features 335 Note: After you se lect from on e of your exist ing groups, the bu lk creation of the keys ha ppens automat ically . Viewing the existing g roup s you have in your Address Book Select Back 2. Choose one of the following : — Press the Select context-sensitive soft key to begin the bulk key creation pr ocess for the selected g ...

  • Avaya 1040E - page 336

    Advanced features 336 Select Back 4. Choose one of the following : — Press the Select context-sensitive soft key to choose the group you want to vi ew (for examp le, if you choose personal, only address bo ok entries that are par t of the group personal are displayed). You are presen ted with the list of contacts currently par t of the group you ...

  • Avaya 1040E - page 337

    Advanced features 337 T o add a new cont act to your Address Book After the screen displays the d etails of the selected address book entry, you can do the following: SendIM Edit Back — Press the SendIM context-sensitive soft key to display the address book entry deta ils for the selec ted entry. —P r e s s t h e Edit context-sensitive soft key ...

  • Avaya 1040E - page 338

    Advanced features 338 Next Back 4. Choose one of the following : — Use the dialpad to e nter a phone number or SIP addr ess (URI) for the new contact. Press the Next context-sen sitive soft key to continue. — Press the Back context-sensitive soft key to r eturn to the p revious menu. Yes No Back 5. Do one of the following to complete the entry: ...

  • Avaya 1040E - page 339

    Advanced features 339 T o add a new group: Select Edit Add Back 7. Choose one of the following options: — Press the Select context-sensitive soft key to assign your new address book entry to th e group that yo u selected. —P r e s s t h e Edit context-sensitive soft key to modify the name of an existing group. —P r e s s t h e Add context-sen ...

  • Avaya 1040E - page 340

    Advanced features 340 Speed Dial List When configuring the pr ovision, a feature key can be used as a Speed Dial List. You cannot modify o r dele te the f eature key used by the Speed Dial List. Also, you cannot modify the co ntent of the Spee d Dial List. Invocation of the speed dial list is similar to other featur e key invocation. The speed dial ...

  • Avaya 1040E - page 341

    Advanced features 341 The following is the icon for the Spee d Dial List key. After you press the feature key prov isioned as a Speed Dial List, the list of Speed Dials conf igured appears on the screen and the you can select an item from that list to invoke a Speed Dial. If the speed dial list is empty, or resu lts in being empty due to context se ...

  • Avaya 1040E - page 342

    Advanced features 342 • Exit — screen dis misses wit hout invo kin g a Speed Dial List entry. Auto retrieve flag The Auto retrieve behavio r is added to regular speed dia l keys instead of speed dial list entr ies. To make sure that this f lag is configured for programmed spee d dial keys the screen in Figure 68 on page 34 2 appears as the last ...

  • Avaya 1040E - page 343

    Advanced features 343 • Selection/invocat ion of a Speed Dial List entry places the A-B call on hold and pl ace another outgoing ca ll to URI specif ied in the Spee d Dial List entry, let's say C. • When the A-C call co mpletes, if the auto re trieve flag is enabled for the Speed Dial, then th e IP Deskphone attemp ts to take call A-B off ...

  • Avaya 1040E - page 344

    Advanced features 344 The following are the opt ions available for the Roo t screen: • Select —use to enter the selected folder. • Delete —prompts you to delete co ntents of selected folde r (folders are not deleted because they are on the IP Deskphone). • Exit —If you are at the root folder of the flash disk, the screen is dismissed an ...

  • Avaya 1040E - page 345

    Advanced features 345 Figure 71: File manager device browsing screen ...

  • Avaya 1040E - page 346

    Advanced features 346 The file manager browsing screen pr ovides the following opti ons: Note: The context-sensitive sof t keys change based on the selected item on the scree n. • Select —to enter into the selected folder. • Back —to retu rn to the p revious scre en • Delete : — If you sele ct a file, it pro mpts for dele tion and delet ...

  • Avaya 1040E - page 347

    Advanced features 347 Figure 72 on page 34 7 displays the message to se lect the destination folder. Figure 72: Select de stination The following are the optio ns available for the Select Destin ation screen. • OK —to ente r in to the sele cted folder. • Back —to retu rn to the p revious scre en. After you have co nfirmed to send a file fro ...

  • Avaya 1040E - page 348

    Advanced features 348 Figure 73: Fi le Manager Se lect Destination screen Note: The context-sensitive sof t keys change based on the selected item on the scree n. Select —to enter the selected f older. Done —to configure the current location as the destination for the send and initiates copy op eration. Back —to retu rn to the p revious scre ...

  • Avaya 1040E - page 349

    Advanced features 349 Notes on File Manager General notes for File Manager are as follows: • Selection of the .. item (or Back context-sensitive soft ke y) moves you one level up which results in go ing off the device and on to the select de vice scree n in some case s. In the case of the curre nt selection being a sub folder, the selection of .. ...

  • Avaya 1040E - page 350

    Advanced features 350 image file copies th e images direct ory of the flash file syst em on the IP Deskphone. • A success message appears on the scr een displaying that the f ile is copied to the IP Deskphone successfully. Figure 74 on page 350 displays a sample success message. Figure 74: Samp le Success mess age for File Manager Operation Note: ...

  • Avaya 1040E - page 351

    Advanced features 351 Scenario 2 - If you want t o copy the ring tone f rom the IP Deskphone into the USB drive: • Log into the device an d plug the USB flash drive int o the USB port of the IP Deskphone. • Press the Services hard key and choose File Manager . • Select the IP Deskph one from the select de vice screen. • The contents of thei ...

  • Avaya 1040E - page 352

    Visual indicators 352 V isual indicators The IP Deskphone uses visual indicators or cues to in dicate incoming calls and messages. The disp lay icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presen ce state of contact s designated as Friend. Display screen icons Table 1 ...

  • Avaya 1040E - page 353

    Visual indicators 353 Do Not Disturb Call Forward Speed Dial list Send IM Instant M essaging New, Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed, New T able 18: Display scree n icons (Par t 2 of 3) Component Icon ...

  • Avaya 1040E - page 354

    Visual indicators 354 V isual Alerter/Message W aiting Indicators The red LED light at the to p right of the IP Deskp hone lights to indicate incoming calls or when a ca ller leaves you voice mail. The blue L ED light at the top left of th e IP Deskphone lights to indica te when you receive a new Instant Message or when un read Instant Messages are ...

  • Avaya 1040E - page 355

    Visual indicators 355 Table 19 on page 355 lists the visual indicator and the LED stat us. T able 19: V isual Alerter/Message W aiting Indicator LED Visual in dicator LED status Red LED Voice mail left by ca ller Steady red light until message is reviewed. Incoming call (ph one ringing) Fast blinking red light. Blue LED New Instant Message received ...

  • Avaya 1040E - page 356

    Visual indicators 356 ...

  • Avaya 1040E - page 357

    Multi-Level Precedence and Preemption 357 Multi-Level Precedence and Preemption Over view The Multi-Level Preceden ce and Preemption (MLPP) service functi onality allows you to place calls at varying levels o f precedence ; that is, yo u can specify the precedence level of each call you place. Higher precedence calls preempt those lower in preceden ...

  • Avaya 1040E - page 358

    Multi-Level Precedence and Pree mption 358 Other MLPP service features The MLPP service also includes the following fe atures: • Call Origination Busy • Re-authoriza tion • Speakerphone exclusive to 911 Emerge ncy Call Origination Busy The Call Origina tion Busy feature preven ts incoming calls from disr upting your outbound call address entr ...

  • Avaya 1040E - page 359

    Multi-Level Precedence and Preemption 359 Making a call with MLPP If your IP Deskphone is config ured for MLPP, the display screen is enhanced fo r making and receivin g precedence calls. There are sever al ways to make outgoing ca lls from your IP Deskphone with MLP P, as follows: • Make a call by going of f-hook. • Make a call by using an ent ...

  • Avaya 1040E - page 360

    Multi-Level Precedence and Pree mption 360 and you can select the precedence of the call by pressing the Prec soft key. Note: Y ou can pre ss the Good-bye key at any t ime to di sconnect from the call. 1. Go off-hook and pre ss the Options soft key. See Figure 76 . Figure 76: Options soft k ey The Options menu is displayed. See Figure 77 , "Op ...

  • Avaya 1040E - page 361

    Multi-Level Precedence and Preemption 361 Figure 77: Options menu 2. Use the up and down navigation keys to select Precedence Le vel and then pres s the Select soft key. The Precedence Level screen is displayed . An example is shown in Figure 78 . Figure 78: Pr ecedence Lev el menu exam ple ...

  • Avaya 1040E - page 362

    Multi-Level Precedence and Pree mption 362 3. Use the up and down navigation keys to sele ct the desired precedence level and then press the Select soft key. 4. Dial the destination of the call and p ress the Send s oft key. See Figure 79 . Figure 79: Off-hook scr een with dialed destinati on and precedence Alternatively, press th e Redial soft key ...

  • Avaya 1040E - page 363

    Multi-Level Precedence and Preemption 363 Figure 80: Outgoing call Making an MLPP call using Inbox/Outbox, Address Book, and Friends List You can place a call from multiple are as of the IP Deskphone int erface. including the Inbo x/Outbox, Call Logs, Addr ess book, and Friends list. 1. Press th e Inbox or O utbox key, o r the Directory key to acce ...

  • Avaya 1040E - page 364

    Multi-Level Precedence and Pree mption 364 Making an MLPP call from a received Instant Message 1. Navigate to the In stant Message (I M) inbox by pressing the Msgs context -sensit ive soft key; then select In stant Messagi ng from the menu. Alternatively, press th e Expand fixed key. 2. Press th e navigationa l up and down keys to high light an IM ...

  • Avaya 1040E - page 365

    Multi-Level Precedence and Preemption 365 Figure 82: IM display 4. Press th e Call soft ke y. The IP Deskphone displays the off -hook screen conta ining the address in the idle scree n and the precedence option. See Figure 83 . Figure 83: IM screen with precedence option ...

  • Avaya 1040E - page 366

    Multi-Level Precedence and Pree mption 366 5. Press the Prec soft key a nd navigate to t he desired precede nce. 6. Press th e Select soft key to select the desired precedence. 7. Press th e Send soft key to initiate the call. Making a call by using a programmed speed dial key 1. Press the pre-pr ogrammed speed dial key. 2. Go off-hook. The IP Desk ...

  • Avaya 1040E - page 367

    Multi-Level Precedence and Preemption 367 Incoming calls wit h precedence Four types of incoming calls with preced ence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirecte d preceden ce call withou t subject 4. Redirecte d precedence call with subje ct Note: When there is a call with an incoming precede ...

  • Avaya 1040E - page 368

    Multi-Level Precedence and Pree mption 368 Figure 85: Incom ing precedenc e call with subje ct Incoming redire cted precedence cal l display The first line of the IP Deskphone always displays the caller' s information (From) with the ringin g phone icon. The second line displays the prece dence level. The third line displays the orig inal pers ...

  • Avaya 1040E - page 369

    Multi-Level Precedence and Preemption 369 Consultative transf er When doing a consultative call tra nsfer, the Call Server does not know if the precedence of the transferred call can be re-used. Ther efore you can only use a precedence level that you a re authorized to use. You may want to transfer t he call with a precedence level hig her than the ...

  • Avaya 1040E - page 370

    Multi-Level Precedence and Pree mption 370 Example : There are 4 incoming calls in th e following order and you have not go ne off-hoo k: 1. Caller A, Flash (oldest or first coming) 2. Caller B, Routine (next oldest or secon d coming) 3. Caller C, Ro utine (third o ldest or third coming) 4. Caller D, Priority (newest or just coming) The calls are p ...

  • Avaya 1040E - page 371

    Multi-Level Precedence and Preemption 371 Order of call preemption The following is the orde r of call preemption: 1. the lowest pr ecedence call 2. If there are multiple calls on the sa me preceden ce level, then the following o rder is used a. any outgoing call that is un answered b. the oldest incomin g call that is unanswered c. the oldest held ...

  • Avaya 1040E - page 372

    Multi-Level Precedence and Pree mption 372 While a call is on hold 1. Preemption ton e is played through th e Handsfree sp eaker for three seconds. 2. The preempting call presents with the appropriate ringing. 3. The new pree mption precede nce call screen is displayed. An incoming call is ringing 1. The preempting call presen ts with the appropria ...

  • Avaya 1040E - page 373

    Multi-Level Precedence and Preemption 373 Figure 86: Preemption acknowledgement screen External preempti on The IP Deskphone supports pree mption from externa l sources. ...

  • Avaya 1040E - page 374

    Multi-Level Precedence and Pree mption 374 The following table descr ibes the IP Deskphone behaviors that occur when receiving a call from an exter nal source with higher pr ecedence than the presente d current calls and no call app earances are available. T able 21: When a preem ption call is recei ved from an external sourc e Call state Preemptio ...

  • Avaya 1040E - page 375

    Multi-Level Precedence and Preemption 375 Call Origination Busy When Call Origination Busy is enabled , incoming calls are preven ted from disturbing yo u when you are in the pr ocess of making an outbound call. When your IP Deskphon e is on-hook or off- hook and you enter the first digit or characte r, then any call th at comes in du ring the entr ...

  • Avaya 1040E - page 376

    Multi-Level Precedence and Pree mption 376 Incoming call while dialling out bound number + one free call appearance lin e When you enter the fi rst digit or character to make a new call, then any call that comes in during t his time is not presented. The in coming call hears ringback to ne. Your dial pad entry sequence is not int errupted. The inco ...

  • Avaya 1040E - page 377

    Multi-Level Precedence and Preemption 377 Incoming call while dialing outbound number + held call wit h priority lower then incoming call When you enter the fi rst digit or character to make a new call, then any call that comes in during t his time is not presented. If the held call is lower in precedence than the incoming call, the h eld call can ...

  • Avaya 1040E - page 378

    Multi-Level Precedence and Pree mption 378 • you decide to cancel dialin g and the IP Deskphone goes back to the idle screen again. Th is allows the incoming call to be presented if the incoming call has not hung up.You can decide to answer the new incoming call . Re-authorization While you are logged in to your IP Deskphone, the administrator ma ...

  • Avaya 1040E - page 379

    Multi-Level Precedence and Preemption 379 Conference ca ll (Ad- hoc conference ) Available. The precedence level of the conference is the greatest of all the joined calls. Call Waiting Disabled Not available when MLPP is enabled. Multiuser When MLPP is enabled, only one user can be logged on to the IP Deskphone . If an MLPP u ser is logged on to th ...

  • Avaya 1040E - page 380

    Multi-Level Precedence and Pree mption 380 ...

  • Avaya 1040E - page 381

    Quick reference 381 Quick reference This section pro vides a quick referenc e guide for the Avaya 1140E IP Deskphone. See the following sections for more information: • “Fixed keys” on page 38 1 • “Commonly used functi ons” on p age 383 • “Context-sensitive so ft keys” on page 386 • “Display screen icons” on p age 390 Fixed ...

  • Avaya 1040E - page 382

    Quick reference 382 Access your outbox to view all calls made and to place a call to a pre viously called contact. Access your address book to view, add or edit entries including your designat ed friends You can also send Inst ant Messages (IMs) or initiate a call. Use the Ent er key to selec t highlighted menu items an d to set preference s. The E ...

  • Avaya 1040E - page 383

    Quick reference 383 Note: The abc/ 123 context-sensitive sof t key toggles between alphabetic and numeric inp ut. When the context-sen sitive soft key label is abc , you can enter alphab etic text and when the con- text-sensitive soft ley label is 123 , you can enter numbers. Commonly used functions Procedures for th e most commonly used functions ...

  • Avaya 1040E - page 384

    Quick reference 384 1. Press th e Services hard key and then select Logout . 2. Press th e abc/123 context -sensitive soft key to to ggle between alphabet an d numeric input. 3. Press Logout context-sensitive key . Making a call • Lift t he Handset or press the Headset key , Handsfree key or the Line key and enter the SI P address or phone number ...

  • Avaya 1040E - page 385

    Quick reference 385 T o make an emerg ency call, logging on is not re quired. Choose one of the following opt ions: • Lif t the Handset and dial the e mergency number . • Press the Handsfree key and dial the emergency nu mber . • Press the Headset key and dial the emergency number . ...

  • Avaya 1040E - page 386

    Quick reference 386 Context-sensitive soft keys The following context-sen sitive key menus are provide d below: • “Idle phone display” on p age 386 • “Active call display” on page 389 Idle phone display Initiati ng a conference ca ll 1. During a call, press the Conf Context-sensitive soft key . 2. Enter the SIP a ddress or phone number ...

  • Avaya 1040E - page 387

    Quick reference 387 When you press the More… context-sensitive soft key f or the third time , you return to the first m enu list. A description of t he context-sensitive sof t keys available with the phone is idle is provided below . More… context-sensitive soft key menu (secon d) ScrnSvr Presnce Prefs More ... Redial or Ne wCall Redial the las ...

  • Avaya 1040E - page 388

    Quick reference 388 Retrve Retrieve parked calls (local and server parked calls only) . ScrnSvr Activate the screen saver (only if th e screensaver feat ure is enabled). Presnce Configure the presen ce status f or your IP Deskphone. Prefs Display the Pref erences m enu. 1. Display —Adjust screen display sett ings. 2. Audio —Adjust tones and vol ...

  • Avaya 1040E - page 389

    Quick reference 389 Active call di splay When you press the More… context-sensitive soft key f or the third time , you return to the first m enu list. A description of t he context-sensitive sof t keys available with the phone is idle is provided below . Conf T ran s Audi o More ... More… context-sensitive soft key menu (first) NewCall Park Ret ...

  • Avaya 1040E - page 390

    Quick reference 390 Display screen icons The table belo w provides a list o f the following displa y screen icons: • Call state —Icons to indi cate the Call state of your phone. • Inst ant Messaging —Icons displayed wh en you view your instant message log. The icon appears beside each IM to indicate the status. • Inbox— Icons to indicat ...

  • Avaya 1040E - page 391

    Quick reference 391 On hook On the phone On hold Call Forward Do Not Disturb Outgoing call, Inco ming call (ringing) Missed call Inst ant messaging Icon New , unread Read Replied to Send IM Inbox Icon ...

  • Avaya 1040E - page 392

    Quick reference 392 Incoming Call Answered Incoming Call, M issed, New Incoming Call, M issed, Revi ewed Presence Icon Te r m i n a t e d Connected Inactive (only available if auto presence is activated) Unavailable Busy , or Of fline Active Availa ble (only available if auto presence is activated) On the Phone (only available if auto pr es- ence i ...

  • Avaya 1040E - page 393

    Third party terms 393 Third par ty terms Third Par ty T erms for A vaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) Certain portion s of the product ("Op en Source Components") ar e licensed under open source license agr eements that require Avaya to make the source code for such Open Source Comp onents available in sour ce code fo ...

  • Avaya 1040E - page 394

    Third party terms 394 * National Cent er for Biotechn ology Informa tion * * This software/data base is a "United State s Government Work" unde r the terms of the United States Copyr ight Act. It wa s written as part of the author's official duties as a United Stat es Government employee and t hus cannot be copyrighte d. This softwar ...

  • Avaya 1040E - page 395

    Third party terms 395 allowed. Pream ble The license s for most sof tware are de signed to take away your freedom to share and chan ge it. By contrast, the GNU General Public License is intended t o guarantee your f reedom to shar e and change free software--t o make sure t he software is free for all its users. This General Public License applies ...

  • Avaya 1040E - page 396

    Third party terms 396 portion of it, either verbatim or with modifica tions and/or translated into another language . (Hereinafter, t ranslation is included without limitat ion in the term "mo dification".) Each lice nsee is addressed as "you". Activities other than cop ying, distributio n and modification ar e not covered b ...

  • Avaya 1040E - page 397

    Third party terms 397 Thus, it is not the intent of this secti on to claim rights or contest your rights to work writte n entirely by y ou; rather, the intent is to exercise the rig ht to control the distrib ution of derivative or co llective works based on th e Program. In ad dition, mere aggregation of another work not based on the Program with t ...

  • Avaya 1040E - page 398

    Third party terms 398 have not signed it. However , nothing else gra nts you permission to modify or distribute the Progr am or its derivative works. These actio ns are prohibited by law if you d o not accept this License. Therefore, by modifying or distribu ting the Program ( or any work based on the Program), you indicate your acceptance of this ...

  • Avaya 1040E - page 399

    Third party terms 399 incorporates the limitation as if written in the bod y of this License. 9. The Free Software Foun dation may publish revised an d/or new versions of th e General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but m ay differ in detail to addre ss new problems or concerns. ...

  • Avaya 1040E - page 400

    Third party terms 400 Terms to Your Ne w Programs If you develop a new program, and yo u want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which eve ryone can redistribu te and change unde r these terms. T o do so, attach the following no tices to the progra m. It is safe st to attach ...

  • Avaya 1040E - page 401

    Third party terms 401 Zlib The following component is licensed under zlib lic ense: Zlib 1.2.1 Zlib License /* zlib.h -- inter face of the 'zlib' general purpose compressio n library version 1.2.4 , March 14th, 2010 Copyright (C) 1995-2010 J ean-loup Gailly and Mark This software is provided 'as- is', without any express or impl ...

  • Avaya 1040E - page 402

    Third party terms 402 COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may inser t additional not ices immediately following this sentence. libpng versions 1.2.6 , August 15, 2004, thr ough 1.2.34, December 18, 2008, are Copyr ight (c) 2004, 2006-2008 Glenn Rand ers-Pehrson , and are distr ibuted acco rding to th e same discla im ...

  • Avaya 1040E - page 403

    Third party terms 403 Greg R oelofs Tom Ta nner libpng versions 0.5, May 19 95, through 0. 88, January 19 96, are Copyright (c) 1995, 1996 Guy Eric Schalnat , Group 42, Inc. For the purposes of th is copyright and license, "Co ntributing Authors" is defined as the following set of individuals: Andreas Dilger Dave Martindale Guy Eric Schal ...

  • Avaya 1040E - page 404

    Third party terms 404 Libpng is OSI Certified Open Source Software. OSI Certifie d Open Source is a certificati on mark of the Open Source Initiative . Glenn Randers-Pehrson glennrp a t users.so urceforg e.net December 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed un der ke rn_random license: Kern_random Co py ...

  • Avaya 1040E - page 405

    Third party terms 405 HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LI A BILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISIN G IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ." END OF TERMS AND CONDITIONS Wchar functions The following component is license d un ...

  • Avaya 1040E - page 406

    Third party terms 406 USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LI A BILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISIN G IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg The foll ...

  • Avaya 1040E - page 407

    Third party terms 407 We specifically permit and encourage the use of this softw are as the basis of commercial products, provided th at all warranty or liability claims are assumed by the prod uct vendor. END OF TERMS AND CONDITIONS T- R e x The following component is licensed un der the T-Rex license : T-Rex T-Rex License Copyright (C) 200 3-2004 ...

  • Avaya 1040E - page 408

    Third party terms 408 ...

  • Avaya 1040E - page 409

    Terms you should know 409 T erms you should know 3-way Call The 3-way Call feature join s two calls on your IP Deskp hone into one 3-way call. You and the other two ca llers can speak together . Alphanumeric Dialing Alphanumeric dialing re fers to the spelling of names or words by entering alpha betic characters collocated wi th the numbers on the ...

  • Avaya 1040E - page 410

    Terms you should know 410 Categor y 5e (Cat5e) Most Cat5 cable manu factured af ter 1996 also support s 1000BaseT (GigE) inst allations, and is designated Cat 5e. Normally , Cat5e cable has four pairs of copper wire. Categor y 6 (Cat6) This is a cable and its asso ci ated conn ecting hardware capable of transmitting at speeds up t o 200 MHz. Design ...

  • Avaya 1040E - page 411

    Terms you should know 411 Enter key The center key of the Navigation Cluste r key is used to select menu items and to co nfirm changes. The Ent er key duplicates t he function of the context-sensit ive soft keys Select, and Set. Expansion Module The Expa nsion Module is a hardwa re accessory that connect s to the IP Deskphone and provides additiona ...

  • Avaya 1040E - page 412

    Terms you should know 412 Indicator This is an LCD or an LED signal that indicate s the status of a feature by the flash, blink, stea dy on, or of f. Message/Inbox This is a fixed key on your Avaya 1 140E IP Deskphone that connects to your Call Inbox. Multiple Appearance Director y Number (MADN) When multiple phones are configu red with a MADN Sing ...

  • Avaya 1040E - page 413

    Terms you should know 413 Quit key This is a fixed key you us e to exit an active menu. Ringback/ring tone This is a sound indicating that a ca ll you make is ringing at its destination. Shift/Outbox This is a fixed key you can use to conn ect to your Ca ll Outbox. Session Initiation Protocol (SIP) Session Initiation Pro tocol is an telephony signa ...

  • Avaya 1040E - page 414

    Terms you should know 414 Visual Aler ter/Mes sage W aiting indicator This is an LCD or an LED signal that fl ashes to indicate that a message is waiting or when the ringer is on. ...

  • Avaya 1040E - page 415

    Index 415 Index Symbols # Ends Dialing 67 Numerics 3-way calling 221 A Action key 34, 211 Active Call feat ures 210 Address Book 84, 162 Advance system features 304 Alphanumeric dialing 69 Answering a call 151 Audio key 35 B Backlight Screensaver 92 Bluetooth wireless technolo gy 124 C Call Forward 266 Call Forward feature key pro gram- ming 252 Ca ...

  • Avaya 1040E - page 416

    Index 416 411 Expansion Module for Avaya 1100 Series IP Deskphones 243 External preempti on 373 F Feature interactions with MLPP 378 Feature key auto-pr ogramming 259 Feature key option s 243 Feature key programmin g 244 Feature keys 19 Feature Stat us Indicator 1 99 Flash 357 Flash-Override 3 57 Friends featur e 235 Friends list 236 G Global Searc ...

  • Avaya 1040E - page 417

    Index 417 N Navigation key 20, 44 Network Menu 3 16 O Off-hook dialing 138 On hold 212 On-hook dialing 140 Outbox key 23 Outgoing call privacy 277 P Park Call 232 Park Call retrieval 233 Prec soft key 360, 363, 366 Precedence alerting tone 367 precedenc e call display 36 7 precedence ca ll display, redirected call 368 Precedence Call Waiting tone 3 ...

  • Avaya 1040E - page 418

    Index 418 V Visual Alerter 21, 35 4 Visual indicators 352 Voice Mail 27, 230 Volume adju stment 96 Volume control 19 ...

Manufacturer Avaya Category IP Phone

Documents that we receive from a manufacturer of a Avaya 1040E can be divided into several groups. They are, among others:
- Avaya technical drawings
- 1040E manuals
- Avaya product data sheets
- information booklets
- or energy labels Avaya 1040E
All of them are important, but the most important information from the point of view of use of the device are in the user manual Avaya 1040E.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Avaya 1040E, service manual, brief instructions and user manuals Avaya 1040E. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Avaya 1040E.

Similar manuals

A complete manual for the device Avaya 1040E, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Avaya 1040E by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Avaya 1040E.

A complete Avaya manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Avaya 1040E - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Avaya 1040E, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Avaya 1040E, that we can find in the current document
3. Tips how to use the basic functions of the device Avaya 1040E - which should help us in our first steps of using Avaya 1040E
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Avaya 1040E
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Avaya 1040E in a specific country, if it was not possible to solve the problem on our own.

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