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Manual NetComm NTC-790

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  • NetComm NTC-790 - page 1

    User Manual NTC-790/NTC-990 ...

  • NetComm NTC-790 - page 2

    NTC-790 NTC-990 HSPA Cellular Router User Manual This manual covers the following products: NTC-790 NTC-990 Revision 1.55 NetComm Limited March 2009 1 ...

  • NetComm NTC-790 - page 3

    Table of Contents 1 Introduc tion ................................................................................................................... .........4 2 Cellular Rout er Over view....................................................................................................... 4 2.1 Status Indi cators ................................ ...

  • NetComm NTC-790 - page 4

    11.2 Common problems and solutions . ................................................................................60 11.2.1 I cannot seem to access the web page in terface ..................................................60 11.2.2 The Cellular Router was connec ted but cannot get back on .................................60 11.2.3 Cellular Route ...

  • NetComm NTC-790 - page 5

    1 Introduction Thank you for purchasing the Cellular Router from NetComm. This manual illustrates how to set-up and configure your Cellular Rou ter appropriate for your application. The Cellular Router is configured via a web browser. This manual will take you throu gh the steps required to configure and use your unit correctly. Additionally the ro ...

  • NetComm NTC-790 - page 6

    2.1 Status Indicators There are a total of five LED's on the Cellular Rout e r: three green, one amber and one red. The green LE D next to the DC power jack is the DC Power Indicato r. The other fo ur LED’s are grouped on the opposite end of the router, next to the RF antenna connector. Listed below are the spe cific ations of the LED’s an ...

  • NetComm NTC-790 - page 7

    RSSI (Green) Of the three radio link status indicators, the gre en LE D is u sed to show Received Signal Strength. There are three possible st ates that the RSSI LED can operat e in, based upon signal level: Solid : Indicates the RSSI level is -90dbm, or greater (stro n g) Flashing once per second : Indicates the RSSI level is -110dbm and -90d bm, ...

  • NetComm NTC-790 - page 8

    3 What you will need to configure the Cellular Router You will need the following hardware components to set up the Cellular Router: Power Supply (8-28VDC) Ethernet cable Laptop or PC. Active Telecommuni cations carrier SIM car d (USIM) NOTE – The Ethernet port on the Cellular Router is a DTE non-auto switch so you will need a crossover cable if ...

  • NetComm NTC-790 - page 9

    For Windows users: Follow the path Start -> Control Panel -> Network Con nections. Right click Local Area Connect ion and select Properties to open the configuration dialogue b ox of Local Area Connection as below: Find and click Internet Protocol (TCP/IP) from the protocol list box and then click the Properties button The TCP/IP configuratio ...

  • NetComm NTC-790 - page 10

    Under General tab, select radio button Obtain an IP address automatically and Obtain DNS server address automatically. Then press OK button to close TCP/IP configuration wind ow. Press the Close button to complete the computer preparation fo r the Cellul ar Router. Enter the address below in your we b bro wser and connec t . The username and passwo ...

  • NetComm NTC-790 - page 11

    Below illustrates the steps requi red to acce ss the Cellular Router’s web browser: NOTE – If the Ethernet IP address of the Cellular Router needs to b e changed then refer to the section: Configuring the Ethernet IP address. Revision 1.55 NetComm Limited March 2009 10 ...

  • NetComm NTC-790 - page 12

    4 Inst alling and unlocking the SIM card 4.1 Inserting the SIM card First make sure t he SIM card is inserted cor re ctly. Y ou insert the SIM with gold side up and in the direction as shown below: Revision 1.55 NetComm Limited March 2009 11 ...

  • NetComm NTC-790 - page 13

    4.2 Unlocking the SIM If the SIM card is locked you will need to unlock it with a PIN provided with your SIM card. You can find out if the SIM is locked by viewing the SIM Status on the Home p a ge: Revision 1.55 NetComm Limited March 2009 12 ...

  • NetComm NTC-790 - page 14

    If the SIM Status is ENTER PIN as above then do the following: Click on the “ Security ” Link on the left Revision 1.55 NetComm Limited March 2009 13 ...

  • NetComm NTC-790 - page 15

    When you click on the ‘Security’ link you should see the following message:- Click OK Next, enter the PIN code and confirm the PIN code. T hen cli ck Save. Once the SIM has been unlocked you wil l see a po p up confirming this. Revision 1.55 NetComm Limited March 2009 14 ...

  • NetComm NTC-790 - page 16

    Now Click on the link and the Home Status page should look a s below with SIM Status OK: Revision 1.55 NetComm Limited March 2009 15 ...

  • NetComm NTC-790 - page 17

    4.3 Enter PUK If after three attempts you are requested to enter a PUK code: You will need to contact your carri er to obtain this number. Your carrier will issue you a PUK code to enable yo u to unlock the USIM and enter a new PIN code. Enter the new PIN and PUK codes, press save . If you have entered the PUK correctly y ou should see the followi ...

  • NetComm NTC-790 - page 18

    Now Click on the link and the Home Status page should look a s below with SIM Status OK: Revision 1.55 NetComm Limited March 2009 17 ...

  • NetComm NTC-790 - page 19

    4.4 The ‘Remember PIN’ feature This feature is intended to allow the router to autom atically send the PIN to the USIM each time the USIM asks for it (usually at power up). The intent of this feature is to ensure that a USIM removed from a router installe d in an unatte nded location by an unauthorized user cannot be used to make cal ls or othe ...

  • NetComm NTC-790 - page 20

    5 Locking to a specific band You may want to lock the Cellular Router on to a spe ci fic band, to do this click on the “ Band ” link. You may want to do this if you’re using the router in a country with multi frequen cy netwo rks t hat may not all support HSPA, you can select the router to only connect on the netwo rk frequencies that suit yo ...

  • NetComm NTC-790 - page 21

    For NTC-790, the following band settings options a re a pplicable. UMTS 850MHz Only = UMTS 850 MHz Only WCDMA ALL = UMTS 850/2100/1900M Hz UMTS 850MHz, 2G = UMTS 850 MHz GSM/EDGE/GPRS 900/180 0/190 0MHz 2G = GSM/EDGE/GPRS 900/1800/1900M Hz All Bands (autoband) = UMTS 850/2100/1 900MHz GSM/EDGE/GPRS 900/1800/1900MHz For NTC-990, the following 900Mhz ...

  • NetComm NTC-790 - page 22

    6 How to Est ablish a Connection to the cellular network This section describes how to set up th e Cellular Router to initiate a Wireless connection. There are 2 different ways to set up a wireless connection via PPP:- • Initiating the PPP Connection dire ctly from the Cellular Router acting as the PP P Client (most common). • Initiating the PP ...

  • NetComm NTC-790 - page 23

    6.1 Initiating a PPP Connection from the Cellular Router The status page of Cellular Router Se tup will now be displayed as below. The PPP status on the page should be DISABLED network (as indicated by the lar ge arrow) as your new device is not yet configured to connect to the cellular netwo rk. Click the “ Data Connectio n ” link on the left ...

  • NetComm NTC-790 - page 24

    6.1.1 To connect using a pr e-configured profile The cellular router support s 4 co nne ctio n profile s; these profiles allow you to configure the settings that the router will use to connec t to the cellular network. First examine the list of configured profiles Select the profile that you wish to connect to make sure that the APN name field is c ...

  • NetComm NTC-790 - page 25

    6.1.2 To connect using a user configured profile If none of the pre-configured profiles are suitable you may configur e a 4 th user d efined profile as follo ws: Select Profile Number 4 Make sure that the APN name field is correc t. This is very important. The example above shows the APN name to be “apnname4” as an example but yours will be spe ...

  • NetComm NTC-790 - page 26

    Once configured you may now con ne c t using this profile as follows: Select the profile that you wish to connect to (4 in this case). Click Auto Connect Enable . Click Save . From now on, Auto Connect will keep remain ena bled and the router will auto m atically connect unless you come back to this page and disable it. Revision 1.55 NetComm Limite ...

  • NetComm NTC-790 - page 27

    6.1.3 To confirm successful co nn e ction Now click on t he link to return to the status page. Please pay close attention to PPP fiel d on the page (shown by the arrow). PPP Status should be UP. PPP IP Address shows the current IP address that the network has allo cated for the Cellular Router. Your new Cellular Router is now rea dy to use! Revisio ...

  • NetComm NTC-790 - page 28

    6.1.4 How to establish a Connec tion using the Cellular Router in PPPoE mode This facility can be f ound on the LAN page. To enable PPPoE mode: Firstly ensure “Auto Connect” under the “Dat a Con nection” configuration page is disabled. Next open the “LAN” configuration page . Specify the APN you wish to use to suit your carrier . In add ...

  • NetComm NTC-790 - page 29

    7 Ethernet Related Commands 7.1 How to configure the Ethernet IP address This facility is available on the LAN page. The default IP of the Ethernet port is 192. 168.1.50 with subn et mask 2 55.255.255.0. If you wish to change this then simply enter the new IP address and click on the ‘Save’ button at the bottom of the page. Since the IP address ...

  • NetComm NTC-790 - page 30

    7.3 How to configure the DHCP Server This facility is avail able on the DHCP page. Use the following procedu re to ch ange t he Cellular Rout er DHCP server default settings. Ensure your PC’s Ethernet connector is configure d to automatic ally obtain an IP and DNS server address. When you plug in the Ethernet cable to your PC t he Cellular Router ...

  • NetComm NTC-790 - page 31

    7.3.1 How to configure th e DHCP relay agent This facility is avail able on the DHCP page. To enable DHCP relay simply enable the DHCP rel ay agent and spe cify the DHCP serve r a ddre ss as below: Enabling DHCP Relay will automatica lly disable the local DHCP server. Revision 1.55 NetComm Limited March 2009 30 ...

  • NetComm NTC-790 - page 32

    7.3.2 How to configure stat ic DHCP assignments This facility is avail able on the DHCP page. You may assign a particular IP addre s s to a spe cific device every that device make s a DHCP request as follows: Click Add Enter a name for the computer or device Enter the computer or device MAC Enter the IP address to assign Click Save Revision 1.55 Ne ...

  • NetComm NTC-790 - page 33

    7.4 How to configure your Device’s IP address manually (no DHCP) If your device has a statically set IP address you can have your device to work with the Cellu lar Router by manually configuring your device to the followin g setti ngs: Set your devices IP address to any valid IP betw een 192.168.1.2 and 192.168.1.1 19 or di sabl e the DHCP server ...

  • NetComm NTC-790 - page 34

    8 Advanced Features This section explains other features tha t you ma y want to enable d epen ding on your application. Some features can add extra stability and error recovery. Ot her features are available assist with integrating the router with your application. 8.1 How to configure the Periodic Ping Reset Monitor This facility is available on t ...

  • NetComm NTC-790 - page 35

    Periodic Ping Disabled An Example Setup: The setup below will ping 1 0.1.2.3 every 10 minute s, if it fails it then tries to ping 10.1.2.4, if that also fails it then accelerates the ping attempts to once every 60 seco nds and if 3 successive ping attempts at the one minute interval fails, the modem will reboot. Periodic Ping Enabled NB: The traffi ...

  • NetComm NTC-790 - page 36

    8.2 How to configure a Periodic Reset Timer This facility is available on the “ System Monitor ” page. The router can be configured to automat ically reboot on a periodic interval specified in minute s. While this is not necessary, it does ensure that in the case of remote installations it will re boot the router if some anomaly occurs. The def ...

  • NetComm NTC-790 - page 37

    8.3 Remote Administration Remote administration can optionally be enabled. You ma y connect to the IP address of the WAN (cellular) interface on port 8080 once it is connected to the cellular network via a data connection. The IP address below is an example only, yours will be different. http://10.10.10.10:8080 Username admin Password password The ...

  • NetComm NTC-790 - page 38

    8.4 NAT Configuration You can enable or disabl e NAT simply by clicking on the radio button appropriately in the NAT Configuration page and the n clickin g the “Save” button Revision 1.55 NetComm Limited March 2009 37 ...

  • NetComm NTC-790 - page 39

    8.4.1 How to configure Port Forwarding This facility is available on the “NAT” configuratio n pa ge. This is only needed if you need to map inbound re quests to a specific port on the Cellular IP address to a device connected on the Et hernet in terface, e.g. a web cam era. <Mapping No> 1 to as many as needed. <Protocol> TCP, UDP, A ...

  • NetComm NTC-790 - page 40

    Example: Make sure NAT Configurat ion is ena bled by clicking the ‘Enable’ radio button Enter the information as appropriate Click Save NB: If the “Incoming Port Range” sp ecifie s a single port (as above) then the destination port can be set to any port. If the “Incoming Port Range” sp ecifie s a range of port numbers then the “Desti ...

  • NetComm NTC-790 - page 41

    Configured mappings a re d isplaye d as follows: To delete an entry click on the Delete Entry link from the list of IP Mappings. Revision 1.55 NetComm Limited March 2009 40 ...

  • NetComm NTC-790 - page 42

    8.5 How to configure dynamic DNS client This facility is available on the “DDNS” configuration page Dynamic DNS provides a method for the cellular rout er to update and extern al name server with the routers cellular WAN IP addre ss. To configure dynamic DNS:- Click Enable . Select the Dynamic DNS service that yo u wish to use r . Enter your dy ...

  • NetComm NTC-790 - page 43

    8.6 How to configure the Serial PAD (Packet Assembler and Disassembler) The NetComm NTC Cellul ar Ro uters include a PAD feature to allow the transport of arbitrary Async serial data over the packet switched (IP) cellular network. Specifically data received on the rout ers V.24 interface (se rial port) can be encapsulated into TCP or UDP packets an ...

  • NetComm NTC-790 - page 44

    These items may be configured se pa rately for each of the 4 connection profiles. The following items may be configure d usin g the “Modem” page: Baud Rate The serial (V.24) port baud rate. By default the serial line format is 8 data bits, No parity, 1 Stop bit. See “NTCSeriesCellularRouterV250(AT )manual-V1-52” if you need to change the se ...

  • NetComm NTC-790 - page 45

    For UDP the 1 st <n> bytes of each datagram sent will be set to the contents of the ID field, data follows immediately after the ID; for TCP the ID is transmitt ed once immediately after the connection is establish ed. Ignore String When the “Ignore String” field is not blank (empty) the router will strip any character sequence that match ...

  • NetComm NTC-790 - page 46

    • Always Off DCD is always off • PPP On DCD is on when the router has established a PPP session with the cellular network Flow Contr ol • Off Serial port flow control off • Hardware Serial port uses RTS/CTS flow control RI Action Determines how the router controls the state of the serial port RI line • Always On RI is always on • Incomi ...

  • NetComm NTC-790 - page 47

    9 Routing Features 9.1 How to configure PPTP Client This page can be accessed by clicking on the PPTP link. There are a couple of steps that y ou need to take before obtaining a PPTP interface: 1 Get connected on to th e Cellular ne tw or k: To do this click on the 'Data Connecti on' link and in the PPP Profile Connec t section click &apo ...

  • NetComm NTC-790 - page 48

    NOTE – It may be necessary to add a static route u si ng the ‘Routing’ link. The PPTP gateway is the PPTP server address and so in th e static routes section un der the ‘Routing’ link enter the PPTP server IP address in the Gateway IP address box. Example: If the PPTP server address is 203.44.251.100 and the IP address of the local PPTP i ...

  • NetComm NTC-790 - page 49

    9.2 Configuring Static Routes This facility is available on the Routing HTML page. Some routes are added by default by the Cellular Ro uter on initialisation such as the Ethernet subnet route for routing to a device on the Ethernet subnet. A PPP route is also added upon obtaining a Wireless PPP connectio n. However, if you have other routers (hence ...

  • NetComm NTC-790 - page 50

    The Active Routing table at the bottom w ill show the new route added a s sh own belo w: Example: If you have a router on the Ethernet side of the Cellula r Router with a gateway 192.168.1.5 that interfaces to network 10.123.0.0/16 and you want to get to a device on that network then you enter: 10.123.0.0 in the Desti nation IP address field 255.25 ...

  • NetComm NTC-790 - page 51

    Deleting Static Routes Select the delete entry text (in blue) for the route as shown above . Revision 1.55 NetComm Limited March 2009 50 ...

  • NetComm NTC-790 - page 52

    9.3 How to Configure RIP RIP (Routing Information Protocol) is used for adve rtising r oute s to other ro uters. Thus all the routes in the Cellular Router’s routing t able will be advertised to other nearby ro uters. For ex ample, the route for the Cellular Router’s Ethernet subnet could be advertised to a Router on the PPP interface side so t ...

  • NetComm NTC-790 - page 53

    9.4 How to configure VRRP Virtual Router Redundancy Protocol (VRRP) is a n on-proprietary redundancy protocol de scrib ed designed to increase the availability of the default gateway servicing hosts on the same su bnet. This increased reliability is achieved by advertising a "virtual router" (an abstract representation of master and backu ...

  • NetComm NTC-790 - page 54

    In the VRRP Configuration section on th e Routin g HTML page: Click enable Enter the relevant details • enter an id – this is the VRRP id which is different for each virtual router on the network. • enter a priority – a higher value is a high er pri ority. • enter the VRRP IP address – this is the virt ual IP address that both virtual r ...

  • NetComm NTC-790 - page 55

    10 Router Application and Configuration management Features to manage the cellular routers configu r ation and appli cation firmware may be found on the Application Load/Saved page: 10.1 To save a copy of the routers configuration Click Save This will download a copy of the current setti ngs from the cellula r router to your PC. NB: • It is NOT p ...

  • NetComm NTC-790 - page 56

    10.2 To restore a copy of the routers configuration Click Browse . Select the configuration file you wish to restore. Click Restore . 10.3 To restore the routers configuration to the factory defaults Click Restore . You will see the following message:- Click OK . The factory default configuration is resto red. Revision 1.55 NetComm Limited March 20 ...

  • NetComm NTC-790 - page 57

    10.4 To upgrade to a new router application version Click on the browse button and browse to where the upgrade file is located on your PC/laptop Click Upload You will see the following message:- Click OK . You will see the following message:- Click OK . Revision 1.55 NetComm Limited March 2009 56 ...

  • NetComm NTC-790 - page 58

    The upgrade process will begin. If the upgrade is successful you should see something similar to the following: Revision 1.55 NetComm Limited March 2009 57 ...

  • NetComm NTC-790 - page 59

    11 T roubleshooting 11.1 Viewing the system log To view the routers log file click the “Logfile” link Revision 1.55 NetComm Limited March 2009 58 ...

  • NetComm NTC-790 - page 60

    Revision 1.55 NetComm Limited March 2009 59 ...

  • NetComm NTC-790 - page 61

    11.2 Common problems and solutions. 11.2.1 I cannot seem to access the web page interface The default IP address of the unit is 192.168.1.50, so first try to open a web browser to this address. Also check that your laptop/PC is on the same sub net as the Cellular Router’s Ethernet port. 11.2.2 The Cellular Router was connect ed but cannot get bac ...

  • NetComm NTC-790 - page 62

    11.2.5 I cannot seem to get a wireless WAN connection • Click on the Data Connection link o n the HTML page and check that the APN is correct. • Also check that the username and password cred enti als are correct if the APN in use requires these. • Make sure that Auto Connect is enabled on the PPP Profile Connect section on the Data Connectio ...

  • NetComm NTC-790 - page 63

    11.2.8 How can I reset the cellular rout er’s IP address to default The IP address can be reset to default by the followin g action s. Read the following fully as you need to take action at certain p oints within a short period of time. The reason for forcing these actions is to prevent an ac cide ntal overwriting of y our non-default IP address. ...

  • NetComm NTC-790 - page 64

    11.2.9 I am having problems getting a PPTP connection. Check the routes on the “Routin g” pa ge There should be 5 routes shown. • One route for interface eth0. • Two routes for interface ppp0. • Two routes for interface ppp1. If there are not 5 routes it is most possible:- • PPTP is not enabled. • The credentials on the PPTP HTML page ...

  • NetComm NTC-790 - page 65

    12 RS-232 Serial Port Integration Parameters You can use the guide below to design serial cable s to integrate the Cellular Router into your system. Standard RS-232 DE-9 Pinout: Pin Name Direction Description ---------- -------------- ---------------- -------------- --- 1 CD —» Carrier Detect 2 RX —» Receive Data 3 TX «— Transmit Data 4 DT ...

  • NetComm NTC-790 - page 66

    13 RJ-45 Ethernet Port Integration Parameters You can use the guide below to design Ethernet cables to integrate the Cellular Rout er int o your systems. Standard RJ-45 Ethernet Pinout: Pin Function Color ---------- -------------- ---------------- ------ 1 TX + White/Orange 2 TX - Orange/White 3 RX + White/Green 4 Blue/White 5 White/Blue 6 RX - Gre ...

  • NetComm NTC-790 - page 67

    14 Specifications This section covers the specificatio ns a nd cable pin outs. Interface Connectors: RS-232 DE-9F Connecto r (DCE) 10/100 Base-T Full Duplex USB 2.0 Full Speed (12Mbps) Host Cont rolle r Power Connector: 2.1mm/5.5mm DC Barrel Ja ck (Center Positive) LED Indicators: SVC TYPE, Tx/Rx, DCD, RSSI Antenna Interface: 50 ohm SMA Female for ...

  • NetComm NTC-790 - page 68

    15 Download and Upload Speeds The speeds here are theoretical maxima ; practi cally they may well be lower. For UMTS HSUPA the upload speed is 1.9Mbps (upg r adeable to 5.76Mbps, applicable to model NTC-7 90 and NTC-990) and 7.2Mbp s downstream. NOTE If connected to a LAN via the Ethernet port, the connection status window may display hig h sp eeds ...

  • NetComm NTC-790 - page 69

    17 Additional Sof tware Packs NTC series cellular router covered in thi s manual supports the following additional software packs. Additional software packs provides the cellular router with add-on functionality and features. The cu rrent available additional software packs are: • Net & Mac address Filt e r • arp command support CLI • IPs ...

  • NetComm NTC-790 - page 70

    18 Legal & Regulatory Information This manual is copyright. Apart from any fair dealing f or the purposes of private study, re search, criticism or review, as permitted under the Copyright Act, no part may be reprodu ced, stored in a retrieval system or transmitted in any form, by any means, be it electronic, mechanical, re cord ing or otherwi ...

  • NetComm NTC-790 - page 71

    21 Product W arranty The warranty is granted on the following condition s: 1. This warranty extends to the original purchaser (you) and is n ot transferable; 2. This warranty shall not app ly to software program s, batteries, power su pplies, cables or other accessories supplied in or with the product; 3. The customer complie s with all of the term ...

  • NetComm NTC-790 - page 72

    Product Warranty NetComm products have a standard 12 months warranty from date of purchase. However some products have an extended warranty option, via registering your product online at the NetComm website www.netcomm.com.au . T echnical Support If you have any technical difficulties with your product, please refer to the support section of our w ...

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All of them are important, but the most important information from the point of view of use of the device are in the user manual NetComm NTC-790.

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