Manual Siemens HiPath SimplyPhone

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  • Siemens HiPath SimplyPhone - page 1

    HiPath SimplyPhone f or Outlook Ve r s i o n 4 . 0 Admi nis trator Ma nual ...

  • Siemens HiPath SimplyPhone - page 2

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  • Siemens HiPath SimplyPhone - page 3

    spadIVZ.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 0-1 F or int er nal dist ribution o nly Contents Conten ts 0 1 Prefa ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1 Fu nctional overview . . . . . . . ...

  • Siemens HiPath SimplyPhone - page 4

    Conten ts F or inte r nal distr ibution only A31003- X7140-A10 0-3-76A9, 02- 2006 0-2 HiPath S implyPh one for Outl ook 4.0, A dminis trator Manua l spadIVZ .fm 2.4.2 Installing TAPI 120 for Hi Path 3000 with LIM module . . . . . . . . . . . . . . . . . . . . . 2-28 2.4.3 Installing SimplyPhone for Ou tlook V4.0 . . . . . . . . . . . . . . . . . . ...

  • Siemens HiPath SimplyPhone - page 5

    spadIVZ.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 0-3 F or int er nal dist ribution o nly Contents 5.4.5 En tries under Solution sCallerIdentification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 5.4.6 En tries under Solution sCPhoneOu tlook . . . . . . . . . . . . . . ...

  • Siemens HiPath SimplyPhone - page 6

    Conten ts F or inte r nal distr ibution only A31003- X7140-A10 0-3-76A9, 02- 2006 0-4 HiPath S implyPh one for Outl ook 4.0, A dminis trator Manua l spadIVZ .fm ...

  • Siemens HiPath SimplyPhone - page 7

    cop yright.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 0-5 Copyrigh t and T rademarks Cop yright and T rademarks 0 No par t of this pub lication ma y be reproduced, stored in a ret riev a l system, or t ransmitted, in any f or m or by any means, mecha nical, el ectro nic, photo copying, rec ...

  • Siemens HiPath SimplyPhone - page 8

    Copyright and T rademarks A31003- X7140-A10 0-3-76A9, 0 2-2006 0-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual copyrig ht.fm ...

  • Siemens HiPath SimplyPhone - page 9

    spadC01.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 1-1 Pref ace Func tional over view 1 Preface This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Function al o v erview ● Prog ram documen tation ● F onts an d sym bols use d 1.1 Functional o vervie w SimplyPh one f o ...

  • Siemens HiPath SimplyPhone - page 10

    Pref ace A31003- X7140-A10 0-3-76A9, 0 2-2006 1-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC01. fm Prog ram do cument ation 1.2 Program documentation The doc umentat ion for SimplyPh one fo r Outlo ok is av ailable in different f or mat s on the prod uct CD . Inf or mation on the ma il client M icrosoft Outlook can be f ound ...

  • Siemens HiPath SimplyPhone - page 11

    spadC02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 2-1 Installing Simpl yPhone f or Outlook 2 Instal ling SimplyPhone for Outloo k This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● require ments in t er ms of h ardwa re, the plat f orms, an d the telep hon y infrast ruc ...

  • Siemens HiPath SimplyPhone - page 12

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Requi rement s 2.1 Requirements 2.1.1 Client PC har dw are The Si m pl yP ho ne f or O ut lo ok softw are is install ed on th e client P C . "Standar d user" requir ements: ● 800 MH z proce ...

  • Siemens HiPath SimplyPhone - page 13

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-3 Installing Simpl yPhone f or Outlook Requ ire ments ● Exchan ge 20 03 ● Exchan ge 2000 (Ser vice P ack 3 or late r) ● Exchan ge V e rsion 5. 5 (Se r vice P ac k 4 or later ) f or the term inal server ● Citrix Me taF rame XP ? ...

  • Siemens HiPath SimplyPhone - page 14

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Requi rement s 2.1.5 T elephony infrastructure A T API S er vice Provider t hat su ppor ts T API V2. 0 (or hi gher ) is requi red to ru n SimplyPh one for Outlook. Simply Phone f or Outlook h as bee n ...

  • Siemens HiPath SimplyPhone - page 15

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-5 Installing Simpl yPhone f or Outlook Requ ire ments First-par ty en vironment SimplyPh one f o r Outlook ca n be oper at ed with th e teleph ones lis ted in the t ab le . Y our system admini strato r mu st ha v e chec ked a nd ensur e ...

  • Siemens HiPath SimplyPhone - page 16

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Requi rement s Third-party en vir onment In a thir d-party enviro nment, t he telep hone is oper ated o v er a Th ird P ar ty T API d rive r , such as, CAP V2.0/3. 0 T A PI Service Provider , T API 1 7 ...

  • Siemens HiPath SimplyPhone - page 17

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-7 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC 2.2 Prepari ng f or installatio n on a client PC The f o llo wing sect ions d escribe ho w to prepar e f or th e clien t install ation of SimplyP hone ...

  • Siemens HiPath SimplyPhone - page 18

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-8 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Preparing f or installa tion on a clie nt PC 2.2.1.2 Entering a server f or pa rtner identifi cation The file CRIRemote.cfg is used to acce ss data as socia ted w ith a par tne r identi ficat ion ser- ...

  • Siemens HiPath SimplyPhone - page 19

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-9 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC 2.2.1.4 Specifying data Specify the path t o the Setup.exe install ation prog ra m in the config ured netw ork f older f or us- ers . 2.2.1.5 Prepara t ...

  • Siemens HiPath SimplyPhone - page 20

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-10 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC 2.2. 2 Pre parati ons with m ultip le lo cations 2.2.2.1 Offe ring a locat ion fo r selection Y o u must r emov e th e st andard Default entry in the SP ...

  • Siemens HiPath SimplyPhone - page 21

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-11 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC The tie line number is entered in canoni cal f or mat in front o f the phon e number an d separate d from it b y a semico lon, for e xample, ShortDial ...

  • Siemens HiPath SimplyPhone - page 22

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-12 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC Line assignmen t requirements ● Lines ca n only be assigne d using T API. ● At least one ke y must be a v ailab le with a v a lue. I f this is not t ...

  • Siemens HiPath SimplyPhone - page 23

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-13 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC 2.2.5.2 Ass igning lines f or the teambar T o prev e nt user s from se lectin g lines th at are n o t assigned t o their team, the ter minal serv er a ...

  • Siemens HiPath SimplyPhone - page 24

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-14 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC SimplyPh one inco r por ates the CLC (C ustomer License Clien t) compone nt. The CLA (Custom er Li cense Agen t) and C LM (C ustome r Licen se Manag eme ...

  • Siemens HiPath SimplyPhone - page 25

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-15 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC The CLA is aut omatica lly instal led during first- par ty installati on. The CLA is not installe d during thir d-par ty in stalla tion an d must, th ...

  • Siemens HiPath SimplyPhone - page 26

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-16 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC 2.2.7 Configuring additional data sour ces Bo th the contact r etrie va l and the par tner identification ser vices are processed using the LD AP log. T ...

  • Siemens HiPath SimplyPhone - page 27

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-17 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC The f oll owi ng is a list of the data source configur ation fi les av ailabl e f or the i nstallation share in the dire ctor y SPCrdbserver . The f ...

  • Siemens HiPath SimplyPhone - page 28

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-18 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC Random L D A P data so urces can al so be conf igured . To d o t h i s – you must make an appr opr iate entr y in the main c onfig uration file (defau ...

  • Siemens HiPath SimplyPhone - page 29

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-19 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC Data source confi guration files on c lient or server PCs There a re two wa ys to use the data source co nfigurat ion files : – On a c lient PC Duri ...

  • Siemens HiPath SimplyPhone - page 30

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-20 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Insta lling the dr iv er an d software in a first -par ty environm ent 2.3 Installing the driver and softwa re in a first-party en vironment This section describes the correc t sequence f or the in ...

  • Siemens HiPath SimplyPhone - page 31

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-21 Installing Simpl yPhone f or Outlook Installin g the driv er and softw are in a first -par ty envi ronment 2.3.2 In stalling SimplyPhone for Outlook V4.0 Ensure tha t the necessary softwa re is av aila b le on a CD or via a rem ote s ...

  • Siemens HiPath SimplyPhone - page 32

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-22 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Insta lling the dr iv er an d software in a first -par ty environm ent 2.3.3 Co nfiguring SimplyPhone for Outlook V4.0 Y ou can mod ify the T API Service Pro vider set tings that y ou e ntered duri ...

  • Siemens HiPath SimplyPhone - page 33

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-23 Installing Simpl yPhone f or Outlook Installin g the driv er and softw are in a first -par ty envi ronment 2.3.4 Star tin g SimplyPhone f or Outlook V4.0 1. Start MS Outlook. SimplyPhone f or Outlook then star ts automat ically . 2. ...

  • Siemens HiPath SimplyPhone - page 34

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-24 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Insta lling the dr iv er an d software in a first -par ty environm ent Using Simpl yPhone during the grace period time Click OK in the S oftware Registration dial og. Registering SimplyPhone dur in ...

  • Siemens HiPath SimplyPhone - page 35

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-25 Installing Simpl yPhone f or Outlook Installin g the driv er and softw are in a first -par ty envi ronment 5. Sim plyPhon e star ts up and can be use d. F or in f ormation on u sing th e prog ram , ref er to the oper atin g man ual o ...

  • Siemens HiPath SimplyPhone - page 36

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-26 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment 2.4 Installing the driver and softwa re in a third-party en vironment This section describes the cor rect seq uence f or the ind ...

  • Siemens HiPath SimplyPhone - page 37

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-27 Installing Simpl yPhone f or Outlook Installing th e driver and software in a thi rd-par ty environment 5. Ente r the 4- o r 5-dig it extension number (f or example, 65 225). Leav e th e oth er default val- ues, b ut chec k if the co ...

  • Siemens HiPath SimplyPhone - page 38

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-28 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment 2.4.2 Installing T API 120 f or HiP ath 3000 with LIM module The f oll ow ing desc ribes ho w to insta ll the T AP I 120 V 2.0 S ...

  • Siemens HiPath SimplyPhone - page 39

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-29 Installing Simpl yPhone f or Outlook Installing th e driver and software in a thi rd-par ty environment 2.4.3 In stalling SimplyPhone for Outlook V4.0 Ensure tha t the necessary softwa re is av aila b le on a CD or via a rem ote se r ...

  • Siemens HiPath SimplyPhone - page 40

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-30 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment 2.4.4 S tarti ng SimplyPhone f or Outlook V4.0 1. Star t MS Outloo k. SimplyPhone f or Outlook th en star ts automatica lly . 2. ...

  • Siemens HiPath SimplyPhone - page 41

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-31 Installing Simpl yPhone f or Outlook Installing th e driver and software in a thi rd-par ty environment Using Simpl yPhone during the grace period time Click OK i n the Software Regis tration dial og. 4. The “Ph one Line ” dial o ...

  • Siemens HiPath SimplyPhone - page 42

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-32 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment ...

  • Siemens HiPath SimplyPhone - page 43

    spadC03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 3-1 P artner identificati on service Importance of instal lation 3 P artner identification ser vice This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Impor tance o f install ation ● Confi guring a u ser an d mai lbo x ...

  • Siemens HiPath SimplyPhone - page 44

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Config uring a use r an d mail bo x Configuring the mailbox on the Exchange Server 1. Conf igur e a mai lbo x. W e will r ef er to it bel ow as <CTI_User> . 3.2.2 LAN domain contro ller: Windo ws 2 ...

  • Siemens HiPath SimplyPhone - page 45

    spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-3 P artner identificati on service Assigning lo cal rights 3.3 Assigning loca l rights The assignment o f local r ights diff ers dependi ng on the oper ating system (Windo ws 2000 Serv- er or Windows Ser ver 2003) u sed by the PC wh ere ...

  • Siemens HiPath SimplyPhone - page 46

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Assigning lo cal rights Configuring an Exchange profile 1. Lo g on as use r <CTI_Admin> . 2. Conf igur e an Exch ange pr ofile with th e mailb o x <CTI_User> . T o d o this y ou m ust op en t ...

  • Siemens HiPath SimplyPhone - page 47

    spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-5 P artner identificati on service Installing on a ser ver Modify the SP_In st.ini file The following change s are n eeded in t he SP_Inst.ini file in sect ion [General] f or instal- lation under Wi ndows 200 0 Ser ver/Windows Ser v er ...

  • Siemens HiPath SimplyPhone - page 48

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Installin g on a ser v er The SimplyPhone P artne r Iden tification ser vice runs und er this acco unt. In othe r wor ds, this accou nt is use d to import the ser v er ad dress boo ks. ...

  • Siemens HiPath SimplyPhone - page 49

    spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-7 P artner identificati on service Installing on a ser ver Starting a service Simply Phone P artner Identification appe ars in the ser vice o v erview ( Control P anel | Ser- vices ). 1. Sta r t the SimplyPhone P ar tner Ident ification ...

  • Siemens HiPath SimplyPhone - page 50

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-8 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Installin g on a ser v er 3.4.2 Wa rnings in O utlook Prob lem description Microsoft has issue d an update f or O utlook 2000 with enh anced secu rity f eatures f or grea ter protecti on against virus at ...

  • Siemens HiPath SimplyPhone - page 51

    spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-9 P artner identificati on service Installing on a ser ver 1. Op en the Default S ecurity Se ttings object. Click the Pr ogrammatic Settings tab . Set th e f ollowing lines to A utomatically Appr ove : – When se nding ite ms via Outl ...

  • Siemens HiPath SimplyPhone - page 52

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-10 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC03. fm Installin g on a ser v er ...

  • Siemens HiPath SimplyPhone - page 53

    spadC04.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 4-1 T roubl eshooting/F A Q Licens ing e rro rs 4 T r oublesh ooting/F A Q This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Licensing errors ● No respon se fro m Simply Phone f or Outlook compo nent ● P ar tner ide ...

  • Siemens HiPath SimplyPhone - page 54

    T roub leshooting/F A Q A31003- X7140-A10 0-3-76A9, 0 2-2006 4-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC04. fm P ar tner identification not w orking 4.3 P artner identificat ion not w orking This can hav e se v eral causes. Proceed as f ollo ws: – Ensure t hat the phone n umbe r in y our contacts i s sa v ed in canonica ...

  • Siemens HiPath SimplyPhone - page 55

    spadC 04.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 4-3 T roubl eshooting/F A Q Increasi ng perf or mance b y deactiv atin g f ea tures 4.6 Increasing perf ormance b y deactiv ating f eatures Cer tain f eatu res can b e deacti va ted as re quired to acceler ate w orkflows under O utlook wi ...

  • Siemens HiPath SimplyPhone - page 56

    T roub leshooting/F A Q A31003- X7140-A10 0-3-76A9, 0 2-2006 4-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC04. fm Increasing perf or mance by d eactiv ating f eatur es ...

  • Siemens HiPath SimplyPhone - page 57

    spadC05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 5-1 Appendix Progr am ar chitec ture 5 App endix This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Prog ram archit ecture ● Configuri ng telepho ny data ● Syntax of the ini files ● Syntax of the re gistry entries ...

  • Siemens HiPath SimplyPhone - page 58

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Prog ram ar chitec ture The Phone M anage r ( SPTel.exe ) reco gnizes th e relev ant te lephony ev ents and pa sses t hem on to the Rules Engi ne ( Sp Rules.dll ). The Rules E ngine consults the l ocal Con tact Retrie val Inde x ...

  • Siemens HiPath SimplyPhone - page 59

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-3 Appendix Progr am ar chitec ture 5.1.2 P artner identifica tion CRI Server CRISvr.exe is an LD AP server , which contains d ata whi ch is e xt racted from th e contact fi les of Outlo ok/Exchange o r from the glo bal Exchang e address ...

  • Siemens HiPath SimplyPhone - page 60

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Prog ram ar chitec ture When com paring the dat a, the CRI M anager scans the cont act f ol der in Outlo ok/Exchan ge or the g lobal address bo ok via t he ActiveX inte rf ace "CDO" and wr ite s the relev ant dat a to ...

  • Siemens HiPath SimplyPhone - page 61

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-5 Appendix Progr am ar chitec ture Contact Retriev al Client The SPCr.exe process e xe cutes all LD AP accesses f o r paging and f or par tner ident ifica tion both on the loca l and th e remo te CRI Svr , as w ell as on the LD AP addre ...

  • Siemens HiPath SimplyPhone - page 62

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Prog ram ar chitec ture Exam ple: A team o f three persons (A, B ,C) is usi ng the T eam A ssistan t. Member A uses a l ine and has access to B and C o ve r the T eam Assistan t. Member B uses a li ne and ca n access A and C o v ...

  • Siemens HiPath SimplyPhone - page 63

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-7 Appendix Configuri ng telepho ny data 5.2 Configur ing telephony data 5.2.1 Overview of T API funct ionality A T API S er vice Provider t hat su ppor ts T API V2 .0 (or higher) is req uired t o ru n SimplyP hone for Outlook . Simply P ...

  • Siemens HiPath SimplyPhone - page 64

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-8 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Config uring tel epho ny data 5.2.2 System requirements f or functi onality The teleph ony funct ions are a v ailab le in va rious diff erent circumstances . The func tions that can actually be e xecu ted depe nd on w hich fun c ...

  • Siemens HiPath SimplyPhone - page 65

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-9 Appendix Configuri ng telepho ny data 5.2.3 Location data f or telephon y SimplyPhone f or Outlook u ses the loca tion data th at is specified as the curren t location in the Contr ol P a nel’ s telephon y appl et. In this regard , ...

  • Siemens HiPath SimplyPhone - page 66

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-10 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Config uring tel epho ny data If you ad d (CMF) to a loca tion na me, a righ t-alig ned co mpar ison is pe rf or med between t he phone n umber su pplied b y the telephon e system an d the pho ne numbers in t he add ress dat ...

  • Siemens HiPath SimplyPhone - page 67

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-11 Appendix Syntax of the ini files 5.3 Syntax of the i ni files The mos t impor tant en tr ies in SP_inst.ini and loc ations.ini are e xp laine d belo w . F or more explanati ons, ref er to the t wo ini files (in t he Simp lyPhone inst ...

  • Siemens HiPath SimplyPhone - page 68

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-12 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of the in i files [GENERAL] ShowDialogLice nse ={0| 1 } This s witch controls wheth er or not the li- cense d ialog i s displa yed during in stallat ion. Def ault: 1 [GENERAL] ShowDialogDest ina- tion ={0| 1 } This s ...

  • Siemens HiPath SimplyPhone - page 69

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-13 Appendix Syntax of the reg istr y entries 5.3.2 Client component Locations.ini 5.4 Syntax of the regi stry entries After i nstallation , the v alues r emain i n the r egistr y und er one of the k eys HKEY_LOCAL_MACHINESoftwareSieme ...

  • Siemens HiPath SimplyPhone - page 70

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-14 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries ers, th e v alu e of _KeysCopied under HKEY_LOCAL_MACHINE has to be i ncreased b y 1 . If y ou w ant to cha nge registry entries by means of a new installation, this value can also be increa ...

  • Siemens HiPath SimplyPhone - page 71

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-15 Appendix Syntax of the reg istr y entries 5.4.1 E ntries under CommonSettings The f o llo wing se ttings are tak en fro m the locations.i ni file du ri ng installa tion: The f o llo wing en tries are t aken from t he SP_Inst.ini fil ...

  • Siemens HiPath SimplyPhone - page 72

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-16 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries Startup= Startup= File name of the e x ecutab le files that a re to be star ted whe n the appli cation star ts up; these a re sepa rated by a semico lon. Def ault: cTalkp.exe; CRISvr.exe; SP ...

  • Siemens HiPath SimplyPhone - page 73

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-17 Appendix Syntax of the reg istr y entries The f o llo wing s wit ches are not set during insta llation : The following entr ies are trans f erred dir ectly afte r HKEY_Current_User : [PARTNER_IDENTI FICATION] ProvideOrigPho- neIndex= ...

  • Siemens HiPath SimplyPhone - page 74

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-18 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries Entry in file Entry in the registry D e s c r i p t i o n UCS TraceFile= {True| False } Gener ates one or more trace fi les f or f ault analysis in th e installation directory (f or ex a m p ...

  • Siemens HiPath SimplyPhone - page 75

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-19 Appendix Syntax of the reg istr y entries 5.4.2 E ntries under CommonSettingsT ele phon y These entrie s control the cho ice of en hanced te lephon y fun ctions a v ailab le. Entry in file Entry in the registry D e s c r i p t i o ...

  • Siemens HiPath SimplyPhone - page 76

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-20 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries [TELEPHONY] EnableGroup- Pickup={ 0| 1 } EnableGroup- Pickup= { True |False} Enab le th e Pic k up Call Within Group function. MX [TELEPHONY] Enable- Pickup={ 0| 1 } Enable- Pickup= { True | ...

  • Siemens HiPath SimplyPhone - page 77

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-21 Appendix Syntax of the reg istr y entries 5.4.3 Entries under EntrySe ttings These entri es affect the D ialer . The following entr ies ar e taken from th e SP_Inst.ini fil e dur - ing install ation: Entry in file Entry in the regis ...

  • Siemens HiPath SimplyPhone - page 78

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-22 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries The f oll ow ing ent ries are written during in stallatio n and can not b e configur ed: The f oll ow ing ent ries are not w ritten du ring installa tion: [ DIALER] CallerPopupsS- how={ 1|0 ...

  • Siemens HiPath SimplyPhone - page 79

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-23 Appendix Syntax of the reg istr y entries 5.4.4 E ntries under SolutionsCallData These entries aff ect the call dialog. The f ollowing en tries are tak en from the SP_Inst.ini file during insta llati on: The f o llo wing r egistry e ...

  • Siemens HiPath SimplyPhone - page 80

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-24 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries 5.4.5 Entries under SolutionsCallerIdentifi cation The f oll ow ing ent ries are tak en fr om the SP_Inst.ini file duri ng installation : Entry in file Entry in the registry D e s c r i p t ...

  • Siemens HiPath SimplyPhone - page 81

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-25 Appendix Syntax of the reg istr y entries [PARTNER_IDENTI FICATION] Supervi- sorInterval= { Number|Sched- ule } Supervi- sorInterval= { Number|Sched- ule } Number : frequency of the com parison be- twe en the Contact Retriev al Inde ...

  • Siemens HiPath SimplyPhone - page 82

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-26 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries The f ollo wing ent ries cannot be configur ed f or the instal lation. The f oll ow ing ent ries are not w ritten du ring installa tion: [GENERAL] Exchange Server DynamicPro- file={ 1|0 } Ex ...

  • Siemens HiPath SimplyPhone - page 83

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-27 Appendix Syntax of the reg istr y entries The following entr ies are trans f erred dir ectly afte r HKEY_Current_User : 5.4.6 E ntries under SolutionsCPhoneOutlook These e ntries aff ect the beha vior of th e Outlook i ntegr atio n ...

  • Siemens HiPath SimplyPhone - page 84

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-28 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries [CALL_DATA] OnOutbound- Call= { 1|0|<Ac- tion> } OnOutboundCall= { Tr u e |False|<Ac tion> } Open j ournal entry with outg oing call s . P ossibl e v alues f or <Action> : ...

  • Siemens HiPath SimplyPhone - page 85

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-29 Appendix Syntax of the reg istr y entries The f o llo wing en tries are not written du ring instal lation: [COMMAND_BARS] Outlook OLCommandBars Li st of inter f ace pro vi ders - sepa rate d b y semicolons - th at mak e up the functi ...

  • Siemens HiPath SimplyPhone - page 86

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-30 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries 5.4.7 Entries under SolutionsHLMData These en tries concern the Custom er License Agent (C LA). The f ollo wing entries are ta k en from the SP_Inst.ini file during installation: Entry in f ...

  • Siemens HiPath SimplyPhone - page 87

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-31 Appendix Syntax of the reg istr y entries 5.4.8 Entries under SolutionsT eamb ar These e ntries conta in the t eam conf igur atio n and are ge nera ted b y the T eambar . 5.4.8.1 Entries under So lutionsT eambarMember0 Conta ins t ...

  • Siemens HiPath SimplyPhone - page 88

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-32 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Config ur ation fi le syntax 5.4.9 Entries under T ripleM The f oll ow ing ent ries are tak en fr om the SP_Inst.ini file duri ng installation : 5.4.10 Entr ies under CommonLRU The numb ers f or re dial ar e stored here . 5 ...

  • Siemens HiPath SimplyPhone - page 89

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-33 Appendix Configuration file syntax 5.5.2 Dat a source parameters Entry Descript ion DBEnv. Version = <V er sion> V ersion o f the confi gur ation fil e. DBEnv.DatabaseName Name of th e data so urce . This is shown in the dialog ...

  • Siemens HiPath SimplyPhone - page 90

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-34 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Comman d line s witch 5.5.3 Attribute mapping The defi nitions f or attrib ute mapping ha v e th e f orm: AttrMap.<SpName> = <AttributDatabase> <SpName> represen ts the readab le names f or the internal att ...

  • Siemens HiPath SimplyPhone - page 91

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-35 Appendix Command lin e s witch 5.6.2 Switc h fo r the Dialer File name: CTALKP.EXE 5.6.3 Switc h for par tner identificati on File name: CRIMNGR.EXE (Con tact Retrie val Ma nager ) In a ter m inal ser v er environmen t config uration ...

  • Siemens HiPath SimplyPhone - page 92

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-36 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Product in teg ration 5.7 Pr oduct i ntegration 5.7.1 Integration with HiP ath ComAssistant Outlook e ntries can be gener ated as r equired f or unans wered incom ing call s using Com Assis- tant (Sim plyPhon e f or W eb). I ...

  • Siemens HiPath SimplyPhone - page 93

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-37 Appendix List of abbr e viations /Glossa r y 5.8 List of abbrevi ations/Glos sary T erm Definition CLA Customer License Agent CLC Custo mer Lice nse Cli ent CLM Custom er License Manage ment CLS Centr al Li cense Serve r CRI Contact ...

  • Siemens HiPath SimplyPhone - page 94

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-38 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm List of abbreviations /Gloss ar y ...

  • Siemens HiPath SimplyPhone - page 95

    spadSI X.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath Simpl yPhone for Outlo ok 4.0, Administr ator Manual Z-1 F or int er nal dist ribution o nly Index Inde x Z C CAP TAPI Service Provider 2-26 Contacts publi c 2-16 public folders 2-16 Cust omer Lic ense Ag ent ( CLA) 2-14 Customer License C lient (CLC ) 2 -14 Custom er License Mana gement (CLM ...

  • Siemens HiPath SimplyPhone - page 96

    Index F or inte r nal distr ibution only A31003- X7140-A10 0-3-76A9, 02- 2006 Z-2 HiPath S implyPh one for Outl ook 4.0, A dminis trator Manua l spadSIX .fm ...

  • Siemens HiPath SimplyPhone - page 97

    ...

  • Siemens HiPath SimplyPhone - page 98

    www.sie mens.c om/hipat h Bestell-Nr .: A31003-X714 0-A100-3-76A9 © Siemens A G 2006 • Siemens Communications • Hofmannstraße 51 • D-81359 M ünchen, Ger many Refer ence No.: A31003-X7 140-A100-3-76A9 Subject to availability. Right of m odification reser ved. ...

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- Siemens technical drawings
- HiPath SimplyPhone manuals
- Siemens product data sheets
- information booklets
- or energy labels Siemens HiPath SimplyPhone
All of them are important, but the most important information from the point of view of use of the device are in the user manual Siemens HiPath SimplyPhone.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Siemens HiPath SimplyPhone, service manual, brief instructions and user manuals Siemens HiPath SimplyPhone. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Siemens HiPath SimplyPhone.

A complete manual for the device Siemens HiPath SimplyPhone, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Siemens HiPath SimplyPhone by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Siemens HiPath SimplyPhone.

A complete Siemens manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Siemens HiPath SimplyPhone - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Siemens HiPath SimplyPhone, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Siemens HiPath SimplyPhone, that we can find in the current document
3. Tips how to use the basic functions of the device Siemens HiPath SimplyPhone - which should help us in our first steps of using Siemens HiPath SimplyPhone
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Siemens HiPath SimplyPhone
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Siemens HiPath SimplyPhone in a specific country, if it was not possible to solve the problem on our own.

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