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Manual Polycom 9000-Series

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  • Polycom 9000-Series - page 1

    P ARTNER ® Advanced Communications System Programming and Use 518-456-1 63 Comcode 10835 5249 Issue 1 Decembe r 1998 1-888-711-5200 ...

  • Polycom 9000-Series - page 2

    Copyright © 199 8, Lucent Tec hnologies Lucent Te chnologies 518 -456-16 3 All Rights Re served Comcode 108 355249 Prin ted in U. S.A. Issue 1 Decemb er 1998 Notice Every ef fort was made to e nsure that the inform ation in this book was comple te and acc urate at th e time of print ing. However , informati on is su bject to c hange. Federal Commu ...

  • Polycom 9000-Series - page 3

    Fede ral Communi ca tions Commission (FCC) Interfe rence Inform ation Referen ces to FCC re gulation s are n ot applicabl e outside of the U.S. Class A Compl iance This eq uipment, i n the 5-Slot c onfiguration and in th e 2-Slot con figurati on with a 308E C module or P ARTNER MAIL VS, h as been te sted and found to comply wi th the limits f or a ...

  • Polycom 9000-Series - page 4

    REN Information: The REN is use d to determin e the quanti ty of devic es which may b e conne cted to the same telephone line. Ex cessive RENs on the teleph one line may result i n the devi ces not ring ing in re sponse to incoming call. In m ost, but not all areas , the sum o f RENs sho uld no t exceed fiv e (5.0) . T o be ce rtain of the number o ...

  • Polycom 9000-Series - page 5

    T o preven t overlo ading, the Load Num ber (LN) a ssigned to each term inal dev ice denotes th e perce ntage of the total load to be conn ected to a telephone loop u sed by the devic e. The t erminati on on a loop may consis t of any c ombin ation of de vice s subjec t only to t he requirem ent tha t the tota l of the Lo ad Numbe rs of all t he de ...

  • Polycom 9000-Series - page 6

    Contents i Abou t This Guid e ix ■ Purpos e ix 1 Overview 1-1 ■ Feature s and C apabiliti es 1-1 ■ Syste m Componen ts 1-4 ■ Auxil iary Equi pment 1-17 2 Programming 2-1 ■ Overv iew 2-1 ■ Hardwar e Consi derati ons 2-2 ■ Init ial Syst em Setup 2-4 ■ Chan ging Settings after In stallation 2-7 ■ Chan ging Setti ngs to Su pport PBX o ...

  • Polycom 9000-Series - page 7

    Contents ii 4 Using Auxiliary Equipment 4-1 ■ Overv iew 4-1 ■ Answer ing Machi nes 4-4 ■ Auto A ttendant 4-8 ■ Call Repor ting De vic es (SMD R) 4-9 ■ Cont act Cl osur e Devi ces 4-1 3 ■ Credit Card Sc anners 4-15 ■ Fax Machi nes 4-16 ■ Modems 4- 23 ■ Night S ervice wit h Auxiliary Equipme nt 4-26 ■ Voice Messag ing Sys tems 4-2 ...

  • Polycom 9000-Series - page 8

    Contents iii ■ Back up Program ming—Aut omatic ( #123) 5-41 ■ Backup P rogram ming—Man ual (#124 ) 5-44 ■ Call Co vera ge (F20,XX ,XX)—Re lease 2.0 or Later 5-46 ■ Call Co verage Ri ngs (#1 16) —Rel ease 2.0 o nly 5-50 ■ Call Co verage Ri ngs (#3 20) —Releas e 3.0 o r Later 5-51 ■ Call F orward ing/Call Fo llow-Me (F11,XX,X X) ...

  • Polycom 9000-Series - page 9

    Contents iv ■ Direc t Line Pi ckup—Ac tive Li ne (I68LL ) 5-109 ■ Direc t Line Pi ckup—Idl e Line (I8LL ) 5-111 ■ Disal lowed List A ssignments (#405) 5-11 3 ■ Disal lowed Phone Nu mber Lis ts (#404) 5-114 ■ Disp lay 5 -117 ■ Displ ay Lan gua ge (#3 03) 5-119 ■ Distin ctive Ri ng (#308) 5-12 0 ■ Do Not Dist urb ( F01) 5-121 ■ ...

  • Polycom 9000-Series - page 10

    Contents v ■ Messa ge Light O n (F09XX ) 5-192 ■ Music- on-Hold (# 602) 5-194 ■ Music- on-Hold V olume (#61 4) 5-196 ■ Night S ervice Bu tton (#50 3) 5-197 ■ Night S ervice G roup Extens ions (#50 4) 5-200 ■ Numb er of Lines (#104) 5-202 ■ Outgoi ng Call Re striction (#401) 5-204 ■ Outgoi ng Call Re striction Button (# 114) 5-20 6 ? ...

  • Polycom 9000-Series - page 11

    Contents vi ■ Syste m Releas e Status (F 59) 5-262 ■ Syste m Reset—P rogram ming Sav ed (#728) 5-263 ■ Syste m Speed Di al Numbers 5-265 ■ Syste m Time (#103) 5-26 8 ■ Toll Call Prefix ( #402) 5-269 ■ Touc h-T one En abl e (F08) 5-270 ■ Transf er Retu rn Extensi on (#306 ) 5-271 ■ Transf er Return Rings ( #105) 5-273 ■ Tran sf e ...

  • Polycom 9000-Series - page 12

    Contents vii ■ Syste m Problems 6-24 ■ Other Proble ms with S ystem 6-28 A Specifi cations A-1 B Maintenance, Repair, and Ordering Information B-1 ■ Mainten ance B-1 ■ Repa ir Informati on B-1 ■ In-Warranty Re p airs B-1 ■ Post- Warranty Repairs B-2 ■ Lucent Technolog ies Limi ted Wa rranty and Lim itatio n of Liabi lity B-2 ■ Produ ...

  • Polycom 9000-Series - page 13

    Contents viii ...

  • Polycom 9000-Series - page 14

    ix About Th is Guid e Purpose This guid e is int ended fo r the Sys tem Man ager . It exp lains what Re leases 1.0, 1.1 , 2.0 and 3.0 of the P ARTNER® Advanc ed Communic ations Sy stem (ACS) can do, provid es instruc tions fo r program ming and u sing the s ystem, a nd tells how to get the most o ut of the system’s many fe atures a nd capabi lit ...

  • Polycom 9000-Series - page 15

    About This Gui de x ■ Using Auxiliary Equipment. The sy stem su pports a wide var iety of auxiliar y equipme nt, includi ng fax mac hines, m odems, voic e mess aging system s, and ca ll reporti ng dev ic es . Chapter 4 prov id es ad vice on setti n g up these d evices to work effectiv ely with the sys tem. ■ Daily Operat ion. Depend ing on how ...

  • Polycom 9000-Series - page 16

    1-1 Overview Features and Capabilities The foll owing li st provide s an o verview of the syst em’s features. T he featur es apply to all rel eases of P AR TNER® A CS unles s specifi ed othe rwise. ■ Full line of syst em phon es, some with disp lays s howing date , time, and progra mming and feedback message s. All s ystem p hones pr ovide ac ...

  • Polycom 9000-Series - page 17

    Over view 1-2 ■ Centrex or PBX operatio n suppor t—includ ing one- touch dia ling of fea ture access codes on syste m phone s. ■ Flexible dialing rest riction s and per missions so you can contr ol telep hone activi ty and pho ne bills. ■ Special hosp itality features that le t Bed-and -Breakfas t propr ietors, for example , regulate phone ...

  • Polycom 9000-Series - page 18

    Features and Capa bilitie s 1-3 Features A vailable wit h Release 2.0 or Later ■ Automatic Syste m Answer fea ture to he lp ans wer and rou te calls. ■ Direct Ex tension Di al feature t o allo w callers to dial an extension o r help group di rectly without the aid of the recepti onist. ■ Line Pooli ng to create up to four groups, or poo ls, o ...

  • Polycom 9000-Series - page 19

    Over view 1-4 Syst em Com ponent s Modular hardwar e design makes the sy stem eas y to ins tall and expand. T he bas ic system consis ts of a P A RTNER ACS proc essor m odule, whi ch supp orts three lines a nd eight e xtensio ns. Usin g these l ines an d extens ions, yo u can ad d vario us option al devices and te lephones to configu re your system ...

  • Polycom 9000-Series - page 20

    System Comp one nts 1-5 Figure 1-1. Sample System Co mponents PARTNER 3000 PARTNER ACS Processor Module TransTalk™ Wireless Phones P ARTNER-34D ® Phone (with optional P ARTNER-CA48 Intercom Autodialer) P ARTNER-18D ® Phone SMDR Jack Contact Closure Jack 5-Slot Carrier 400 Module 206 Module 308EC Module CONTROL UNIT SYSTEM PHONES Optional Module ...

  • Polycom 9000-Series - page 21

    Over view 1-6 Configurati ons The syst em can hav e one of th ree basi c confi guration s, all of which must b e wall-mounte d: ■ Stand-al one P ARTNER ACS proces sor mod ule. This configur ation doe s not use a carri er . ■ 2-Slot Carrier , which can ho ld up to two modul es. The P ARTNER ACS processo r modu le reside s in the l eftmost s lot. ...

  • Polycom 9000-Series - page 22

    System Comp one nts 1-7 ■ 206EC/400 EC Mod ules provide the sa me capabi li tie s as the 206E and 400E m odules, respect ively , b ut add sup port for Caller ID informat ion on system display phones. T o get Cal ler ID, firs t you must s ubscribe to the service from you r local ph one co mpany (if i t is ava ilable) on a per-lin e basis, then con ...

  • Polycom 9000-Series - page 23

    Over view 1-8 System Batterie s The syste m uses two us er-repla ceabl e AAA-si ze standar d alkaline batteries in the P ARTNER ACS processo r module to ensur e that syste m progr amming and telephone program ming set tings are no t lost in case of a power failure. See ‘ ‘T roubleshooting’’ for instruction s on rep lacing t he batteries . P ...

  • Polycom 9000-Series - page 24

    System Comp one nts 1-9 ■ For P ARTNER ACS Release 3.0 or la ter , a new P ARTNER Remote Access PC Card a nd softwar e give you the abi lity to a dministe r the syst em from your PC , either rem otely or l ocally . (The P ARTNER Remote Acces s PC Card is a P CMCIA card.) For in formatio n on in stalling PC Cards , see P ARTNER PC Card Ins tallati ...

  • Polycom 9000-Series - page 25

    Over view 1-10 System Capacit y The P ARTNER ACS release y ou have, the carrie r you use, a nd the com bination o f modules insta lled, dete rmine the number o f availa ble lines and exte nsions: ■ For P A RTNER A CS Relea se 1.0 an d 1.1, the ca rri er you use and the combina tion of 20 0, 206 an d 400 module s instal led, det ermine the number ...

  • Polycom 9000-Series - page 26

    System Comp one nts 1-11 ■ For P ARTNER ACS Release 2.0 o r later , the system al lows up to 19 lines and up to 4 0 exten sions; howe ver , these maxi mums ca nnot be ac hieved simulta neousl y . NOTE: If you wan t to in stall a P AR TNER Mai l VS mod ule, keep in mind that it wil l requir e one of th e slots in the c arrier , which r educe s the ...

  • Polycom 9000-Series - page 27

    Over view 1-12 Key Mode When the s ystem o perate s in Key m ode, in dividua l outside lines a re assi gned to users’ extensi ons for making a nd receiv ing ca lls. At extensio ns with s ystem phones, e ach in dividua l line (Lin e 1, Lin e 2, Line 3, etc.) as signed to the extens ion is repres ented by its own l ine button. Users c an press any ...

  • Polycom 9000-Series - page 28

    System Comp one nts 1-13 A major benefit of Hybrid m ode is th at it allo ws user s who h ave syste m phones with fe wer buttons to have access to multiple outside l ines and variou s types of pools. Y ou ca n mak e efficient us e of outsi de lines by groupin g those of a sim ilar type or function t ogether . For examp le, you c an crea te an auxi ...

  • Polycom 9000-Series - page 29

    Over view 1-14 T elephones System T elephones This guide refers to Lucen t T echnol ogies tele phones spe cifically designed to work with the s ystem as s ystem ph ones. Thes e include th e P ARTNER-34D, P ARTNER-18D, P AR TNER-18 , and P ARTNER-6 t elepho nes. Y ou can als o use MLS-34D , MLS-18D , MLS-12D , MLS-12 , MLS-6, M LC-6, and the T ransT ...

  • Polycom 9000-Series - page 30

    System Comp one nts 1-15 T able 1-4 summa rizes P ARTNE R-model system p hone featur es. T a ble 1 -4. P AR TNER-Model System Phones PART N E R - 3 4 D PART N E R - 1 8 D P A RT N E R - 1 8 PA RT N E R - 6 Tot al Numb er of Progra mmable Buttons with Status Lights 32 16 16 4 Tot al Numb er of Progra mmable Buttons w ithout Status Li ghts 44 0 0 Key ...

  • Polycom 9000-Series - page 31

    Over view 1-16 Inte rcom Aut odia lers P ARTNER-model system phones supp ort the P A RTNER-CA48 C all Assistan t Intercom A utodialer at extensi ons 10 and 1 1. The a utodialer pr ovides A uto Dial buttons fo r all of the extensio ns in your sys tem. The status l ights next to each button a lso indic ate call ing activ ity at th at extens ion. User ...

  • Polycom 9000-Series - page 32

    Auxi liar y Equ ipmen t 1-17 Auxiliary Equipment Y ou c an conne ct man y type s of tele commu nication s devic es to yo ur sys tem withou t expensive adapte rs or addi tional ph one lines —for examp le, answer ing machine s, cred it card s canners, and fax machine s. Many industr y-standar d, sin gle- line d evic es wi ll w ork wi th th e syst e ...

  • Polycom 9000-Series - page 33

    2-1 Pr ogramming Overview After the system hardwar e is instal led, you can cus tomize th e system and indivi dual telep hones. Th is chapter explains how to use programmi ng to accompl ish that. There ar e two types of program ming: ■ System Programming allows y ou to custo mize t he system t o meet th e needs of y our bus iness. When the s yste ...

  • Polycom 9000-Series - page 34

    Progra mming 2-2 NOTE: ACS Rele ase 3 .0 includes a P ARTNER Remote Ac cess P C Card, whi ch allows the us er to a dministe r the system remotel y 1 and perform backup and restore f unctions. T he P ARTNER Remot e Access PC C ard is a PCMCIA card, w hich can also be used to up grade pr evious ve rsions of P ARTNER ACS to Rele ase 3 .0. ! W ARNI NG: ...

  • Polycom 9000-Series - page 35

    Hardware Considerat ions 2-3 Figu re 2-1 . P A RTNER A CS S tand-A l o ne, 2- S lot, an d 5-Sl ot Syst e ms Con figured f or Maximum L ines (3, 7, or 19) Figur e 2- 2. S tand- Alone, 2-S lot, an d 5-Slot Syst ems Confi gur ed for Max imum E xtensi ons (8, 16, or 40) 1 2 3 10 11 12 13 14 15 16 17 1 2 3 10 11 12 13 14 15 16 17 1 2 3 10 11 12 13 14 15 ...

  • Polycom 9000-Series - page 36

    Progra mming 2-4 Initial System Se tup After the control unit is installe d, you set up the system usin g a combi nation of syste m and telephone program ming proc edures. I n this guide , System Progra mming pr ocedures are ident ified by a code ( # and thre e digits); T e lephon e Progra mming pr ocedures are ident ified by the featur e name onl ...

  • Polycom 9000-Series - page 37

    Initial S yste m Setup 2-5 ■ Line Ringing (Centra lized T elephone Progr amming) to spec ify when a li ne will star t rin gin g at ea ch ext ensi on th at has the li ne. F or ad diti onal informa tion ab out line rin ging opti ons, see ‘‘Progr ammi ng a Re cept ioni st’s Extension’’ . ■ Automati c Line Sel ection (Cen tralized T eleph ...

  • Polycom 9000-Series - page 38

    Progra mming 2-6 ■ Automati c Line Sel ection (Cen tralized T elephone Programmi ng) to specify the orde r in whi ch the sys tem selec ts an av ailable l ine or p ool, when a use r at the e xtension lifts the handset o r presse s S to ma ke a call . For exten sions with sta ndard pho nes, set Automatic Line Selection to interco m firs t. This e n ...

  • Polycom 9000-Series - page 39

    Changing S etting s after Inst allation 2-7 ■ Disallowed List Assign ments (#405) to ass ign one or mo re Disa llowed Phone Num ber Lis ts to the ex tension . Use Disallowed Phone Number Lists (#4 04) to c reate the lis ts of outs ide numb ers that extensio ns canno t dial. ■ Allowed List Assignments (#408) to assig n one or m ore Allowe d Phon ...

  • Polycom 9000-Series - page 40

    Progra mming 2-8 NOTE : ACS Rel ease 3.0 i ncludes a P ARTNER Remote Ac cess PC Ca rd, which al lows the user to adm inis ter the sys tem r emot ely 1 and perf orm back up and r estore func tions. The P AR TNER Remote Acces s PC Car d is a PCMCI A card t hat can also be used to upgrad e previous version s of P ARTNER ACS to Rele ase 3.0. ! WA R N I ...

  • Polycom 9000-Series - page 41

    Changing S etting s after Inst allation 2-9 ■ Unique Line Ringing (#209 ) ■ Call Cover age Rings ( #320) ■ VMS C over Rin gs (#3 21) For more informat ion ab out settin g these fea tures, s ee Chapter 5, ‘‘Feature Reference’’. For more info rmation on usin g the PC Card Softwar e Upgrade, se e ‘ ‘Upgrading the P ARTNER ACS’’ i ...

  • Polycom 9000-Series - page 42

    Progra mming 2-10 Pooled Exte nsions Use this se ction to add new lines to exis ting pools if your syst em is confi gured for Hybrid mode. T o a ssign a new line to a p ooled ex tension a s an indi vidual l ine, follow the procedu res in “Key Exte nsions.” If you add an outsid e line to your sys tem for us e in an e xisting poo l, use Dial Mode ...

  • Polycom 9000-Series - page 43

    Changing S ettings to Suppor t PBX or Cen trex Se rvices 2-11 loca tions, kee p the same ex tension nu mbers, an d retain the phones’ pr ogramm ed settings. Changing Settings to Support PBX or Centr ex Servi ces This se ction appl ies only if you use PBX or Cen trex ser vices with yo ur system. If it does not a pply , go to th e next se ction, ? ...

  • Polycom 9000-Series - page 44

    Progra mming 2-12 equip ment rest rictions apply . However , equipme nt dialin g permiss ions w ill not override PBX or Centrex system restri ctions. Speed Dial and Auto Dial Numbers When you prog ram numbe rs outsid e the PB X or Cen trex sys tem as Sp eed Dia l and Auto Di al numbe rs, includ e the PBX or Centrex s ystem dial -out code ( 9 on mos ...

  • Polycom 9000-Series - page 45

    System Prog ramming Op tio ns 2-13 IMPOR T ANT : While p rocedur es that res trict dial ing are v ery effective , absolute protect ion against m isuse c annot be g uaranteed . System ph ones p rovide more p rotecti on than stand ard phon es. T herefore, i t is str ongly re commend ed that yo u inst all system phones wh ere restr icting p hone use i ...

  • Polycom 9000-Series - page 46

    Progra mming 2-14 Con troll ing C a lls on Outs ide Lin es When an e xtension is a llowed ac cess to an outsid e line or pool, yo u can us e the following proced ures to con trol cal ling: ■ Outgoing Call Restriction (#401) defines the type o f calls (i nside on ly , loca l only , or insid e, local, and lo ng-distanc e) that us ers can m ake from ...

  • Polycom 9000-Series - page 47

    System Prog ramming Op tio ns 2-15 ■ Night Service with System P assword (#403) rest ricts us ers at exten sions in the Night Serv ice grou p from di aling out side phon e numb ers (exc ept Emergen cy numbe rs a nd Marke d System Speed Dial Numbers ), unless the pass word is ente red first. Ta b l e 2 - 2 provid es examp les of se ttings that can ...

  • Polycom 9000-Series - page 48

    Progra mming 2-16 Over ridi ng Di alin g Re stric tion s The foll owing progr amming p rocedures provide w ays to override all dial ing restric tions, provided th e user h as acce ss to an outside l ine or p ool: ■ Emergency Phone Number List (#406) defin es a list of up to ten number s that can b e dialed f rom a ny extensio n. A typi cal n umbe ...

  • Polycom 9000-Series - page 49

    System Prog ramming Op tio ns 2-17 Setting Up Auxiliary Equipment The foll owing pr ogramming p rocedur es help you m anage auxi liary equ ipmen t. See Chapter 4 for mor e inform ation abou t auxiliary e quipment c onfigur ations or refer to Chapter 5 for detail s on usi ng the pr ocedure: ■ Fax Machi ne Exte nsions (#6 01) iden tifies exte nsion ...

  • Polycom 9000-Series - page 50

    Progra mming 2-18 ■ AA Extensions (#607) identifie s an exte nsion to w hich an a uto atten dant is conn ected. Th is lets the system notify us ers with di splay p hones whe n they are recei ving a call that has been transfe rred from the auto attendant. Also, T r ansfer Retu rn Extens ion (#306 ) lets you ide ntify the ex tension to which a cal ...

  • Polycom 9000-Series - page 51

    System Prog ramming Op tio ns 2-19 — Call Cover age Rings ( #1 16 in Release 2.0 or #320 in R elease 3.0) spe cifies the number of times intercom o r trans ferred cal ls or outside calls o n lines a ssigned ownership ring at e xtension s before they are s ent to the c overing ex tension. — VMS C over Rings ( #1 17 in Release 2.0 or #321 i n Rel ...

  • Polycom 9000-Series - page 52

    Progra mming 2-20 Backup Programming—Automatic (#123) enables yo u to sp ecify whet her automa tic back ups sho uld be per formed o r not. If y ou set thi s featur e to “Activ e,” your s ystem and tel ephone programmi ng settin gs are b acked up to the PC Ca rd automa tically at 2:00 a.m . on the fir st day o f each mon th. The P C Card mus t ...

  • Polycom 9000-Series - page 53

    Using Sy stem Prog ramming 2-21 Prog ramming Overl ays System Program ming requires a Pr ogrammin g Overl ay placed ove r the dialpad of the sys tem displ ay phone at extens ion 10 or 1 1. (Over lays are provid ed with the system documenta tion. Repl acements can be or dered from the Lucen t T echnol ogies B CS Pu blicatio ns Center . See "Ref ...

  • Polycom 9000-Series - page 54

    Progra mming 2-22 Button Locat ions When pr ogrammi ng from a P ARTNER-model phone at exten sion 10 or 1 1, keep i n mind that the butto n you pres s at the pr ogramm ing exten sion may be in a d ifferent locatio n on the phone t o which the pr ogrammi ng appli es. Fi gure 2 -4 o n pa ge 2-2 4 shows the relativ e locati on of butto ns on eac h P AR ...

  • Polycom 9000-Series - page 55

    Using Sy stem Prog ramming 2-23 For exam ple, the but ton lab eled E on the P ARTNER-34D p hone i n Figure 2-4 is in the bottom row . The equi valent bu tton on the P ARTNER-18D phone is in th e leftmost position of the secon d row fro m the bottom . If your system has a m ix of P ARTNER- and ML S-model phones, refer to Appendix E for inf ormation ...

  • Polycom 9000-Series - page 56

    Progra mming 2-24 Figur e 2-4. Butto n Location s on P ARTNE R-Model Ph ones Intercom Intercom Ext. Message Intercom Intercom Message Ext. Intercom Intercom Ext. Message AB C D MN O P QRS T GH EF KL IJ MN O P QR S T IJK L EF G H A B D A C BC D P ARTNER-34D Phone P ARTNER-18D/18 Phone P ARTNER-6 Phone ...

  • Polycom 9000-Series - page 57

    Upgrading th e PARTNER ACS 2-25 Changing Pr ogramming T ype When you are in p rogramm ing m ode, you c an move b etween Sy stem Progra mming and Centra lized T e lephone Programmi ng. T o ch ange to Centrali zed T elephon e Program ming wh en you ar e in Syste m Progr amming, p ress c . T o move back to System P rogrammin g when you are in Centr al ...

  • Polycom 9000-Series - page 58

    Progra mming 2-26 Automatic Li ne Sele ction When a us er lifts th e telephone ’s handset or presses S , the system chooses an idle line or pool . Automatic Line Sele ction determine s the or der in whic h the system looks fo r an idl e line or po ol. Y ou can set the s ystem to look for li nes or pools i n any des ired order . For standar d phon ...

  • Polycom 9000-Series - page 59

    Telepho ne Progr amming Op tions 2-27 Prog ramming a Recept ionist’ s Extension Call Han dlin g Op tio ns If you se t up a cent ralize d telep hone answe ring pos ition at extensio n 10, us e the followin g settings to customi ze it: ■ Call Answering. If the rec eptionist should answer all c alls , use Line Assignm ent (#301 ) to assign al l li ...

  • Polycom 9000-Series - page 60

    Progra mming 2-28 The thi rd optio n is not ap plicabl e as a b ackup a nswerin g feature ; however , it is us eful for mak ing bri ef announc ements s uch as tempo rary cl osings o r hours o f busines s. ■ Direct Extension Dial . Useful for r outing outs ide calle rs directly to a specifi c extensi on or Hunt Group. Whe n activa ted, this f eatu ...

  • Polycom 9000-Series - page 61

    Telepho ne Progr amming Op tions 2-29 Alterna tively , you can i nstall a voice m essagi ng system to provid e an au tomated backup a nswerin g positi on. Useful when the receptioni st is b usy on c alls, awa y from the d esk, or at night, t he voice messagi ng system answers incomi ng calls after a specif ied number of ring s, plays a custo mized ...

  • Polycom 9000-Series - page 62

    Progra mming 2-30 Alterna tively , the recep tionist c an use a n Interco m Autodia ler for the extens ions the rece ptionist dials m ost frequ ently . T his leaves button s on the ph one free f or more feat ures and phone num bers. Using T elephone Programming There are two ways to pr ogram a telephone: Centrali zed T elep hone Pro gramming from e ...

  • Polycom 9000-Series - page 63

    Using T elephone Programmi ng 2-31 Using Centr alized T elephone Pr ogramming Use Centr alized T eleph one Prog ramming to program features or store te lepho ne numbers for indiv idual extens ions from extensi on 10 or 1 1 . All featu res that can be programme d at an extensio n can als o be pro grammed using Cen traliz ed T eleph one Prog ramming ...

  • Polycom 9000-Series - page 64

    Progra mming 2-32 During Cent ralize d T e lephon e Programmi ng, the displ ay phone at ex tension 10 or 1 1 takes on th e charac teristics of the telepho ne being programmed , includi ng any System Progra mming se ttings and lines a ssigned to the phon e. If yo u have any 34-button phones i n the system , you mus t use a 34 -button di splay phone ...

  • Polycom 9000-Series - page 65

    Using T elephone Programmi ng 2-33 ■ Use Extension Name Display to assig n a user ’s name to the extension. See Chapter 5 for the c haracter cod es. (Lik e Automa tic Line Sel ection, th is proc edure m ust be don e immedia tely a fter you enter prog ramming mode and dial the exte nsion nu mber . If you want to change both A utomatic Line Sele ...

  • Polycom 9000-Series - page 66

    Progra mming 2-34 T o progra m at the ex tension, u se the fol lowing pr ocedure: 1. T o start pr ogramm ing, dial f 0 0 . The gr een lights next to b uttons on w hich lines or pools a re assi gned for the extens ion sho w the curre nt Line Rin ging sett ings. Rema ining buttons can b e programme d with t elephone n umbers, extensi on numb ers, or ...

  • Polycom 9000-Series - page 67

    3-1 Learni ng About T eleph ones This chapte r explain s how system and st andard phon es work with the system, as well as com binati on extens ions wher e more th an one phone or stand ard devi ce is insta lled. In additio n, basic ca ll handlin g featur es and dial-c ode featu res are listed at the e nd of this chapter . See the feature na me in ...

  • Polycom 9000-Series - page 68

    Learnin g About T elephones 3-2 Buttons and Indicators Figur e 3-1. P AR TNER- 34D Phone The follo wing bu ttons and indicator s appear o n system p hones: Display . (P AR TNER -34D and P ARTNER-18 D only ) Sho ws d ate , d ay , and time w hen the ph one is idle, numbe r dialed wh en pla cing a call , extensi on numbe r (and nam e if program med) c ...

  • Polycom 9000-Series - page 69

    System Te le pho nes 3-3 Figure 3- 2. P AR TNER-6, P A R TNER-18, and P AR TNER-18D Phones Spkr . Press to turn on and of f th e speaker an d microp hone (if av ailable), so yo u can dia l and have a c onversat ion with out liftin g the hand set. Th e light ne xt to this button sh ows when the speaker is turned on. Mic/HF AI . Press to turn the m i ...

  • Polycom 9000-Series - page 70

    Learnin g About T elephones 3-4 Lights Each line or poo l butto n has a gr een ligh t and a re d light. T he meani ng of the se lights v aries, dep ending on whether the button i s used to access an outside l ine or pool, is progra mmed with a system feat ure, or is progra mmed for A uto Diali ng an extension n umber ( Intercom Au to Dial bu tton). ...

  • Polycom 9000-Series - page 71

    System Te le pho nes 3-5 Wink (long on, short o ff) A call o n the line is ei ther on hol d or pa rked. Gree n wink means th e call is on ho ld or parked at your exten sio n. Re d wink means th e call is on ho ld or parked at an other exten sio n. (Anyone who has the line can retrieve the held call. ) Green wink means th e call is eit her on hold o ...

  • Polycom 9000-Series - page 72

    Learnin g About T elephones 3-6 Ringing Pat terns System phones ha ve these ringing patt erns: ■ An out side ca ll will ring... ring ... ring. [Release 3.0 or later , see "Unique Line Ringing (#209)-Release 3.0 or Later" ]. ■ An in tercom cal l will ring BEE P ... ring B EEP ... r ing BEEP . If you hav e a system display ph one, the c ...

  • Polycom 9000-Series - page 73

    System Te le pho nes 3-7 ■ If you are alrea dy on a call, yo u can swit ch from the han dset to the speake r and mic rophone by press ing S and hanging up the handset. Conve rsely , if you ar e using the sp eaker and m icropho ne and want to switch to the handset, l ift the han dset and t he speak er and mi crophon e will turn off. ■ T o turn o ...

  • Polycom 9000-Series - page 74

    Learnin g About T elephones 3-8 Speakerphone Performance T ips The spe aker on you r syst em phone ha s a sens itive soun d-activ ated switc h. Room acousti cs and ba ckground noise can affect the p roper o peration of the speaker phone. T o ensure that your speake rphone work s effectivel y , follow these guideli nes: ■ Avoid placing your ph one ...

  • Polycom 9000-Series - page 75

    Standa rd Teleph ones 3-9 ■ T o use a system fea ture, pre ss # (in place of f used on sys tem phones) followed by its two-d igit code wh en you hea r interco m dial ton e. For featur es that us e i on s ystem ph ones, dia l only th e two-dig it code when you h ear interc om dia l tone. (Inst ruction s for us ing the se features on standa rd phon ...

  • Polycom 9000-Series - page 76

    Learnin g About T elephones 3-10 ■ Intercom dial tone is gen erated by the system to indicate that yo u are conne cted with an in side line. Y ou hear this dial tone whe n you are mak ing an insi de, or interco m , call. T o hear the difference be tween the two dial t ones, lif t the ha ndset. The d ial tone you hear (assumi ng the phone is set t ...

  • Polycom 9000-Series - page 77

    Standa rd Teleph ones 3-11 ■ Becaus e there ar e no line bu ttons o n standard p hones, us ers must u se Direct Line Pickup—Idle Line to select a specifi c line; o therwis e, the system sele cts an id le line a utomati cally when the user dials a 9 a t interco m dial tone. ( For info rmation abou t Automatic Line Selection, see Chapter 5 .) Sim ...

  • Polycom 9000-Series - page 78

    Learnin g About T elephones 3-12 The cap abilities of a feat ure phone are in the ph one it self . For exa mple, if you store a number on a featu re phone ’s auto dial button, th at numb er is st ored in the feature p hone. (T his is differe nt from s toring a number on a system phone’s Aut o Dial butto n. When y ou program a button on a system ...

  • Polycom 9000-Series - page 79

    Using Tel ephones 3-13 ■ A secon d call can ring at t he syste m phone whi le the st andard ph one is busy , but do not use the s ystem pho ne to answ er the second c all unti l the stand ard phone is idle or the firs t call w ill be di sconnec ted. ■ If you make a voic e-signale d inter com call to a combina tion ex tension with a system p hon ...

  • Polycom 9000-Series - page 80

    Learnin g About T elephones 3-14 Basic Call Handling Featur es The foll owing feat ures are a vailabl e from bot h system an d standar d phones: ■ Making C alls ■ Ans w erin g Call s ■ Hold ■ Call Park ■ T ransfe rring Calls ■ Conferenc e Calls ■ Join ing Cal ls Dial-Code Featur es Dial-code features are featu res that you acce ss by ...

  • Polycom 9000-Series - page 81

    4-1 Using Auxiliary Equipment Overview There ar e many way s to set up a uxiliary eq uipmen t—the setup you choos e depend s upon y our needs an d the nu mber of d evices you have . This chapter present s some c ommon se tups. (It does not c over ho w to physi cally co nnect the equipmen t, or how to program the featur es. See the P ARTNER Ad van ...

  • Polycom 9000-Series - page 82

    Using Au xili ary Equip ment 4-2 ■ Loudsp eaker pa ging syste ms allow y ou to broa dcast a mes sage ove r a large area , by conn ecting th e pagin g system d irectly to the P A GE jack o n the processo r module . The sys tem su ppor ts all Luc ent T ech nol ogi es pagin g systems includi ng the e ntire Pa gePac line . The sy stem a lso support s ...

  • Polycom 9000-Series - page 83

    Over view 4-3 ■ Spec ia lty Ha nds ets are des igned for tho se ind ividuals who need gr eater function ality tha n that provi ded by the handsets on sys tem phones and stand ard phone s. For ex ample, an a mplif ied hands et is avail able for all P ARTNER phon es for ha rd-of-hea ring user s. ■ In-Range Out-of-Building (IROB) pr ote ctors are ...

  • Polycom 9000-Series - page 84

    Using Au xili ary Equip ment 4-4 If a Devi ce Has T rouble T w o System Progra mming proc edures can be use d to adjust th e syste m settings for aux iliary eq uipment i nstalled at an ex tension, if a dev ice has tr ouble an swering calls or diali ng out. If a device ( such a s an answ ering ma chine ) does n ot pick u p transferr ed or in tercom ...

  • Polycom 9000-Series - page 85

    Ans w erin g Machin es 4-5 Figur e 4-1. Single Answering Machine To U s e ■ Go to the machine to manuall y play back mess ages. ■ From a ny system extensi on, make a n intercom call to th e answ ering machine extension . When the machine an swers, di al its messa ge retrie val code. ■ From o utside the system, c all in on any lin e assigned t ...

  • Polycom 9000-Series - page 86

    Using Au xili ary Equip ment 4-6 Multip le Answering Mac h ine s If a singl e answer ing m achine c annot handl e all y our calls , you can set up two or more mac hines at di fferent extens ions ( Figure 4-2 ) so that a cal l does n ot go unanswer ed. If one ans wering m achine i s busy , a s econd ca ll will b e answere d by the seco nd mac hine. ...

  • Polycom 9000-Series - page 87

    Ans w erin g Machin es 4-7 5. Adjust b oth answer ing machi nes to ans wer on a d ifferent number of rings (so they d o not both tr y to pick up the sam e call). For e xample, set answering machine 1 to 4 rings an d answer ing mac hine 2 to 6 ring s. (If y ou cannot adj ust the tw o answering m achines to answer on a different number of rings, a ss ...

  • Polycom 9000-Series - page 88

    Using Au xili ary Equip ment 4-8 2. If the line s assi gned to ex tension X are also a ssigned to other extensions , adjust the answering m achine to answer on the t hird or fourth ring so th at it does not answer calls before someo ne else can. ( If the answering mac hine is to co ver tra nsferred o r co verage cal ls, mak e sure th e numbe r of r ...

  • Polycom 9000-Series - page 89

    Call Reporti ng Devices (SMDR) 4-9 To U s e Follow t he instruc tions pac kaged wi th the auto a ttendan t. Make su re that th e unit is in b ackup c all-answe ring mode. When call ers call the main number for your co mpany , the receptioni st norma lly picks up th e call. I f the rece ptionist is busy , the auto atten dant answe rs and plays a re ...

  • Polycom 9000-Series - page 90

    Using Au xili ary Equip ment 4-10 Pro gramming Use the fol lowing pr ogramm ing proc edures for call r eporting : ■ SMDR Record T ype (#608) to speci fy the t ype of ca lls that y ou wan t to recor d for call r eportin g—either all cal ls or outgo ing c alls onl y . ■ SMDR T o p of Page (#609) to n otify the s ystem t hat the p rinter has bee ...

  • Polycom 9000-Series - page 91

    Call Reporti ng Devices (SMDR) 4-11 ■ Date. The d ate of the c all is show n in mm/dd /yy form at, w her e mm is the month, dd is the day , and yy is the ye ar . The syste m uses th e date set with System Da te (#101) . ■ Tim e . The time of the co nnection is shown in hh:mm form at, w her e hh is the hour an d mm is the min ute. The s ystem us ...

  • Polycom 9000-Series - page 92

    Using Au xili ary Equip ment 4-12 ■ Ta l k . This is the tim e a user sp ends on an incom ing outsid e call—fr om the time th e user ans wers the call to the time the ca ll is disc onnected from the system . The talk ti me is s hown in hh :mm:ss fo rmat, wher e hh is t he hour , mm is the minutes , and ss i s the se conds. If the cal l is answe ...

  • Polycom 9000-Series - page 93

    Contact Cl osure De vices 4-13 Serial Printer s Use a 355A a dapter , which conver ts a modula r jack interfa ce to an RS- 232 25-pin connecto r , to connect a serial p rinter to th e P ARTNER ACS process or module. If you conn ect a prin ter , make sur e the prin ter can r eceive SMDR data in th e format describe d above ( refer to the printer ’ ...

  • Polycom 9000-Series - page 94

    Using Au xili ary Equip ment 4-14 Using Contac t Closur e Device s Y ou mus t designat e which exten sions are eli gible to use the Con tact Closures and you mus t program ho w the conta cts will r espond wh en activated . Then us ers at eligibl e extension s can pr ogram a button on th eir phone s or the y can si mply us e f 4 1 (to activate Cont ...

  • Polycom 9000-Series - page 95

    Credit Ca rd Scanners 4-15 Cre dit Card Scanners Many re tail bus inesses an d restau rants use c redit car d scanner s to get in stant approva l of cr edit card purchas es. The s ystem a llows y our cred it card scanner s to share th e lines in yo ur sys tem (as shown i n Figure 4-7 ) . Y ou can i nst al l th e cred i t card s canner on an extensi ...

  • Polycom 9000-Series - page 96

    Using Au xili ary Equip ment 4-16 Fax Machines This se ction sugg ests seve ral ways y ou can set up fax machines to wor k with your system . It includes instru ctions f or program ming and using a F ax Mana gement button on a system phone (i n order to m onitor th e status o f a fax machi ne and transfer c alls to it w ith a sin gle touch ), and f ...

  • Polycom 9000-Series - page 97

    Fax Mach ines 4-17 Using the Fax Management Butt on The lights next to th e Fax M anagement b utton show what is ha ppenin g at the fax machine —see Ta b l e 4 - 1 . T rans fer ring a Cal l to the Fax M ach ine Auto m atic T rans fer of Calls to Fa x Mach ines — Rele ase 3. 0 or L at er When an i ncoming call is answer ed by PV M, PMVS, P AR TN ...

  • Polycom 9000-Series - page 98

    Using Au xili ary Equip ment 4-18 Manual T ransfer of Calls to Fax Machines— Rele ase 2. 0 or L at er There ar e two situa tions in which yo u would want to tra nsfer a call to you r fax machine : ■ Y ou answer an outsid e call and hear a fax mac hine si gnaling. (A fax signal is a si ngle beep seque nce— beep.... be ep.... be ep ). If y ou h ...

  • Polycom 9000-Series - page 99

    Fax Mach ines 4-19 If you ar e using t he P ARTNER MAIL s ystem’s Au tomated At tendant Service, you can pro gram P ARTNE R MAIL to tr ansfer fax calls to the fa x extensio n or a gr oup of fax ex tensions au tomatical ly . Use Fax Mach ine Extens ions (#60 1) to identify fax exten sions. I f you have multi ple fax ma chines, put all of th e fax ...

  • Polycom 9000-Series - page 100

    Using Au xili ary Equip ment 4-20 T o Progr am 1. If extens ion X is a key exte nsion , use Line Assignment (#301) to assign only line A to extension X . If ext ension X is a poo led exten sion, us e Pool Line Assignment (#207) to remove line A fr om all p ools and then use L ine Assignme nt (#301) to assign only li ne A to ex tension X . 2. S et A ...

  • Polycom 9000-Series - page 101

    Fax Mach ines 4-21 To U s e When a p erson answer s a call and h ears a fax mach ine sign aling on the oth er end, th e person ca n transfe r the ca ll to e xtension X —the fax machine extensi on. T o se nd a fax tran smiss ion, simp ly lift t he handse t on the fax machine —an outs ide lin e will be automatic ally se lecte d. T o Progr am 1. I ...

  • Polycom 9000-Series - page 102

    Using Au xili ary Equip ment 4-22 Send and Recei ve Fax Machine s If your busines s has high-vol ume fax traffic, you can s et up two fax mac hines, o ne that only sends an d the ot her that o nly recei ves. For ex ample, in Figure 4-10 , fax 1 is the send machi ne, fax 2 is the receive machin e. Line A i s the fax line, the number o f which is pub ...

  • Polycom 9000-Series - page 103

    Modems 4-23 4. Set Auto mati c Extensi o n Privac y (#30 4) for extens ion X to A ssigned. 5. Make sur e extens ion X is no t assigne d as a Call Waiting (#316) ext ension, Pickup Group Extension (#501), Calling Group Ex tension (#502), Night Servi ce Group Exten si o n (#504 ), or Hunt Group Exte nsio n (#505 ). 6. T o monit or the fax mach ine at ...

  • Polycom 9000-Series - page 104

    Using Au xili ary Equip ment 4-24 S tand-alone Modem fo r Placing Cal ls Only A modem a nd a termi nal all ow you to dial out and connect to comput er bulle tin boards and othe r data ser vices. T his s etup, whic h lets yo u dial out but no t receive call s, is s hown i n Figure 4-1 1 . Note tha t the telep hone i s optional and ca n be used if yo ...

  • Polycom 9000-Series - page 105

    Modems 4-25 Send and Rece ive Modem If you nee d to place and r eceive ca lls with the mod em, use the setup sh own in Figure 4-12 . This setu p makes lin e A the pr imary mod em line, b ut keeps the line availab le for user s at other e xtensio ns when al l other l ines are b usy . To U s e Calls on the modem line (l ine A) ri ng only a t extensi ...

  • Polycom 9000-Series - page 106

    Using Au xili ary Equip ment 4-26 Night S ervice with Auxiliar y Eq uipment Y ou c an set up modem s, fax ma chines, and answeri ng machin es to re ceive c alls automa tically aft er hou rs. When Ni ght Se rvice is on, call s ring i mmediate ly at the appropr iate extens ions, so that no hu man interventi on is requi red to transfer calls to the fa ...

  • Polycom 9000-Series - page 107

    Night Ser vice with A uxiliary E quipment 4-27 Using Night Service with Aux iliary Equipment During th e day , li nes A and B do not r ing at ex tensions X and Y . When yo u turn Night Ser vice o n, calls on line A r ing imme diatel y at the fa x (exte nsion X) . Since that line is not as signed t o any o ther exte nsion i n the Night S ervice G ro ...

  • Polycom 9000-Series - page 108

    Using Au xili ary Equip ment 4-28 V oice Messaging Systems Three Lucent T ec hnologies voice messaging systems are co mpatib le with yo ur system . Y ou can in stall on e of the three dep ending on your bus iness n eeds: ■ The P ARTNER MAIL VS V oice M essaging Sy stem, whic h phys ical ly resembl es a 206 module, r esides in the co ntrol uni t i ...

  • Polycom 9000-Series - page 109

    Voice M essa ging Sys tems 4-29 To U s e Follow the instruc tions pack aged with t he P ARTNER MA IL VS sys tem to ins tall it. During normal business hours, the P ARTNER MAIL V S sy stem uses generi c rings for handl ing; the r eceptio nist pic ks up al l calls at extensi on 10. If the recepti onist canno t answer within the specifi ed numb er of ...

  • Polycom 9000-Series - page 110

    Using Au xili ary Equip ment 4-30 7. P rogr am a V oic e Mailbox Tr ansfer button at e xtensio n 10 to enab le the recepti onist to t ransfer c alls dir ectly to extension X’s and Y’s mai lboxes without fir st ringin g their p hones. (T his is use ful when th e reception ist knows tha t the user s at ext ensions X and Y a re away from their de ...

  • Polycom 9000-Series - page 111

    5-1 Featur e Refere nce Overview This cha pter provi des refere nce inform ation fo r programmi ng and u sing sys tem features . Featur es are listed in al phabetic al order. Syste m Progra mmin g procedu res incl ude the pr ocedure code (# an d three- digit num ber) in th e heading ; dial-code features includ e the fea ture cod e (F for f or I for ...

  • Polycom 9000-Series - page 112

    Feature Ref erence 5-2 Numerical Li sting of Pr ocedur e Codes a nd Dial Codes System Progra mming P rocedures Ta b l e 5 - 1 . #101 System Da te #3 14 Pool Extension Assignment 2 #102 Syst em Day 1 1. PARTNER ACS Release 2.0 or earlier #315 P ool Access Restriction 2 #103 Syst em Time #316 Call Waiting #104 Number of Lines #317 Caller ID Log Answe ...

  • Polycom 9000-Series - page 113

    Over view 5-3 Ta b l e 5 - 2 . Dial -Code Fe atur e 1 F01 Do N ot Distur b 2 F15 VMS Cover 2 F02 Exclusive Hold 2 F16 Caller ID Name Display 2 F03 Recall F17 Caller ID Inspect 2 F04 Save Number Redial F18 Voice Interrupt On Busy Talk-Bac k 2 F05 Last Number Redial F19 Background Music 2 F06 Conf erence Drop 2 F20, XX,XX Call Coverage 3 F07 Priva cy ...

  • Polycom 9000-Series - page 114

    Feature Ref erence 5-4 AA (Automated Attendant) Ext ensions (#607) Desc ript ion This Sys tem Pro grammin g procedur e lets you i dentif y extensio ns where auto attendants are con nected to the system. Doing s o lets the s ystem no tify users with dis play phon es whe n they ar e receiving a call th at has bee n transf erred from the auto atte nda ...

  • Polycom 9000-Series - page 115

    AA (Au tomated Att endant) E xtensio ns (#607 ) 5-5 T o identi fy an extens ion wher e an auto a ttendant is install ed: 1. Press f 0 0 s s # 6 0 7 a t extension 10 or 1 1 . 2. Enter th e extension number to which the auto att endant is co nnecte d. For example , to selec t extens ion 27, pr ess 2 7 . 3. T o assign or unas sign the e xtensio n, pre ...

  • Polycom 9000-Series - page 116

    Feature Ref erence 5-6 Abbr eviated Ringing (#305) Desc ript ion This feature applies only to system phones. This Sys tem Pro grammin g proced ure activa tes or d eactivat es Abbr eviated Ringing a t the sy stem phon e at a spec ific ex tension. When a use r is on a call an d Abbrev iated R inging is A ctive, a ny incom ing cal l rings onl y once. ...

  • Polycom 9000-Series - page 117

    Accoun t Code Entry (F12) 5-7 Account Code Entry (F12) Desc ript ion This feature can be used only from a sy stem phone. This featu re lets a user en ter an ac count co de (up to 16 digits ) for an outside c all (incoming or out going). An ac count co de typica lly is u sed to ide ntify a depa rtment, project, or clien t for charge -back or trackin ...

  • Polycom 9000-Series - page 118

    Feature Ref erence 5-8 ■ Accoun t codes can be change d during a call. Howev er , only the person who enter ed the o riginal acco unt co de can ent er a differen t account code. SMDR pri nts changed acco unt codes as follows: — For optiona l or forced ac count cod e entry without a Fo rced Ac coun t Code List , the call report prints t he last ...

  • Polycom 9000-Series - page 119

    Accoun t Code Entry (F12) 5-9 ■ Dial a Syst em or Perso nal Speed Dial nu mber prog rammed with the account code. ■ Press an Auto Dial button p rogrammed with the account code. 4. Press the progra mmed Accou nt Code Entr y button or press f 1 2 to indicate the end of the code. If the Accou nt Code Entry button has ligh ts, the gree n ligh t tur ...

  • Polycom 9000-Series - page 120

    Feature Ref erence 5-10 Allowed List Assignments (#408) Desc ript ion This Sys tem Progr amming pr ocedure l ets you a ssign up to eight All owed Phon e Number Li sts to a specifi c extens ion. Rela ted F eatures Y ou m ust use Al lowed Phone Number Lists (#407) to create the lis ts of allowe d telephone numbers before you us e this proc edure. V a ...

  • Polycom 9000-Series - page 121

    Allowed Phone Number Lists (#407) 5-11 Allowed Phone Number Lists (#407) Desc ript ion This Sys tem Prog ramming procedure specifi es tele phone numb ers that us ers ca n dial re gardless of other di aling r estrictio ns, as long as they h ave acces s to an outside l ine. Fo r example, if you r estrict an entire c ategory of calls throu gh Disallow ...

  • Polycom 9000-Series - page 122

    Feature Ref erence 5-12 V al id Entr ies Up to 12 digits inc luding 0– 9, # , * , and h (any singl e digit) Examples The exa mples below show h ow you woul d enter te lephone n umbers f or an Allowed P hone Number List in S tep 4 of “Progr amming.” When an A llowed List is assign ed to an exte nsion, us ers can dial numb ers on tha t list, ev ...

  • Polycom 9000-Series - page 123

    Allowed Phone Number Lists (#407) 5-13 6. At this p oint: ■ T o chan ge the phone numbe r you just entered, p ress r and repeat S teps 4 and 5. ■ T o delet e the phone number y ou just e ntered, pr ess r . ■ T o add oth er phone numbers to t his lis t, press n and repea t Steps 4 a nd 5. ■ T o create another l ist, press N or P and go to St ...

  • Polycom 9000-Series - page 124

    Feature Ref erence 5-14 Answering Call s Desc ript ion This s ection d escribes how us ers ca n answer calls r inging a t their o wn extensi ons. Additio nal feat ures enab le users to p ick up ca lls at oth er extens ions— see “ Related F eatures” bel ow . Rela ted F eatures ■ A user can join a call i n progr ess at anoth er extens ion, as ...

  • Polycom 9000-Series - page 125

    Ans w erin g Call s 5-15 How to Answer Calls Ringing at Y our Extens ion System Phone Y ou can a nswer a call o n any line or pool that is ringin g, or se lect a speci fic lin e or pool if m ore than o ne is ring ing: ■ When the t elepho ne is ring ing, li ft the hand set. Y ou a re conn ected to th e inco ming call. If more tha n one lin e or po ...

  • Polycom 9000-Series - page 126

    Feature Ref erence 5-16 4. Press the V oice Interrup t On Busy T a lk-Back button a gain (whethe r or not the origin ator has hung up) to resum e the conver sation wi th the third party . The green light next to the V oice I nterrupt On Busy T alk-Back button turns of f. V oice I nterrupt O n Busy T alk- Back is d eactiva ted. The origina tor hear ...

  • Polycom 9000-Series - page 127

    Auto Dial ing 5-17 Auto Dialing Desc ript ion Auto Dial buttons can be programmed only on system phones. This T el ephone Pr ogrammi ng procedu re lets system phone u sers dial outside numbers , extensi on number s, feature codes, or accoun t codes w ith a sin gle touch, by pressing a programm ed butt on. If an ex tension numb er is s tored on an A ...

  • Polycom 9000-Series - page 128

    Feature Ref erence 5-18 ■ Auto Dial buttons d o not over ride dial ing rest rictions for an extens ion. ■ P ARTNER-6 phon es have o nly four buttons a vailable fo r lines, po ols, and/or A uto Dial nu mbers. ■ A combi ned tota l of 800 ou tside Auto Dial and Person al Speed Dial numbers can be pro grammed. ■ For PBX or Centr ex syst ems tha ...

  • Polycom 9000-Series - page 129

    Auto Dial ing 5-19 Using From a system p hone, to d ial an outsid e number or ext ension n umber ( you ca n lift the h ands e t or pres s S , but you do not hav e to do so): 1. If you want to call on a specif ic line, pres s the line but ton (or press i 8 and dial t he t w o-di git line n umber ). If you di d not lift the handse t, the lig hts next ...

  • Polycom 9000-Series - page 130

    Feature Ref erence 5-20 Automatic Daylight/S tandard T imes (#126)—Relea se 3.0 or Later Desc ript ion This fe ature auto matical ly update s the syste m clock for annu al Daylight Savi ngs T ime and S tandard Time change s. Rela ted F eatures ■ Y ou c an not us e System Day (#102 ) ■ Y ou c an use S ystem Time (#103) and System Date (#101 ) ...

  • Polycom 9000-Series - page 131

    Autom atic Ext ension P rivacy ( #304) 5-21 Automatic Ex tension Privacy (#304) Desc ript ion This Sy stem Pro grammin g procedur e lets you p revent a user from joining an active ca ll at an extens ion. When Automa tic Extensi on Privac y is Assig ned for an extensi on, othe r users cannot join a ctive call s at that e xtensio n. This fea ture is ...

  • Polycom 9000-Series - page 132

    Feature Ref erence 5-22 V al id Entr ies 1 = Assig ned 2 = Not As signed ✔ Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s a nd e on syst em phones .) T o chang e the Auto matic Ex tension Privacy settin g for an e xtensio n: 1. P ress f 0 0 s s # 3 0 4 at extensi on 10 or 1 1. 2. Enter the ...

  • Polycom 9000-Series - page 133

    Autom atic Line Sele ction 5-23 Automatic Line Selecti on Desc ript ion This T el ephone Pr ogramming procedu re deter mines the li ne or poo l a user is connecte d to after lifti ng the handset or turning on the spe aker to make a cal l. The system looks for lin es or pools in the ord er speci fied b y this pr ocedure and sel ects the firs t avail ...

  • Polycom 9000-Series - page 134

    Feature Ref erence 5-24 V al id Entr ies Key Ex tension: Ou tside system lines, Le ft Intercom ✔ Pooled E xtensio n: Pool 88 0 button 1, b utton 2, Left Inter com, Right Inte rcom ✔ Pools 8 81-883, i ndividu al lin es Examples: Sy stem Phone At key e xtensio ns, with A utomatic Line Sele ction at i ts facto ry setting, the sys tem first sear ch ...

  • Polycom 9000-Series - page 135

    Automatic Syste m Answer B utton (#11 1)—Release 2.0 or Later 5-25 Automatic System Answer Button (#1 1 1)—Release 2. 0 or Later This feature is available only on the system phone at extension 10. This Sy stem Progr amming pr ocedure i dentifies a button to be used t o turn Automa tic Syste m Answer (ASA) o n and off. This fe ature hel ps the r ...

  • Polycom 9000-Series - page 136

    Feature Ref erence 5-26 ■ Calls answer ed by Autom atic Syst em Answer in Hol d Mode are not logged by the Call er ID Logging and Dialing feat ure at ex tension 1 0 unless extensi on 10 is pr ogrammed to log ans wered ca lls using Caller ID Log Answered Calls (#317) . ■ Direct Extension Dial is an alterna tive sy stem a nswerin g feature that l ...

  • Polycom 9000-Series - page 137

    Automatic Syste m Answer B utton (#11 1)—Release 2.0 or Later 5-27 If you want to assign A utomatic System Answer to a specific b utton, press 3 . A disp lay simil ar to the f ollowing appears: ASA Button 3 Select a Button Then pres s a progr ammable b utton with lights to ass ign Autom atic Sy stem Answer to that butto n. 3. Select a nother pr o ...

  • Polycom 9000-Series - page 138

    Feature Ref erence 5-28 Automatic System Answer Delay (#1 10)—Release 2.0 or Later Desc ript ion This S ystem Pro grammin g proced ure spe cifies t he numb er of time s (0–9) an inco ming cal l should ring bef ore it is a nswer ed by the A utomat ic System Answe r feature. Rela ted F eatures ■ After a c all is ans wered, A utomatic System A n ...

  • Polycom 9000-Series - page 139

    Automatic Syste m Answer Del ay (#11 0)—Release 2.0 or Later 5-29 V alid Entrie s 0–9 (0 r ings = answered immediat ely) 2 ✔ Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and on syst em phones .) T o chang e the numb er of time s an inc oming ca ll ring s at exten sion 10 b efore the s ...

  • Polycom 9000-Series - page 140

    Feature Ref erence 5-30 Automatic System Answer Lines (#204)—Relea se 2.0 or Later Desc ript ion This S ystem P rogrammin g proced ure iden tifies th e lines o n whic h incomi ng call s should b e answe red by t he Automat ic System Answe r feature. Rela ted F eatures ■ After a c all is ans wered, A utomatic System A nswer p lays a gre eting an ...

  • Polycom 9000-Series - page 141

    Automatic System Answer Lines (#204)— Release 2.0 or Later 5-31 ■ Only o utside c alls on A utomat ic System Answe r lines are answ ered automa tically . Intercom, tran sferred, a nd tra nsfer-ret urn calls ar e not answered au tomatical ly . V alid Entrie s 1 = Assig ned 2 = Not As signed ✔ Prog ramming (See Figure 2-3 on page 2 -22 for the ...

  • Polycom 9000-Series - page 142

    Feature Ref erence 5-32 Aut omati c Sy stem A nsw er Mo de (#121)—Relea se 2.0 or Later Desc ript ion This Sys tem Progr amming pr ocedure d etermine s how the s ystem ha ndles Automa tic System Answer cal ls after th e greeting plays. The re are three a vailabl e modes: ■ Hold : places the call on hold a t extension 10 (the l ight next to the ...

  • Polycom 9000-Series - page 143

    Automatic Syste m Answer Mo de (#121) —Rele ase 2.0 or Later 5-33 ■ Use the A utomatic Sy stem Answer Re cord/Play back fea ture to recor d a message before us ing Auto matic Sys tem An swer sinc e there i s no defau lt message . ■ If Automati c Syst em Answe r Mode is s et to Ho ld, call s are plac ed on hold at extens ion 10; ho wever , any ...

  • Polycom 9000-Series - page 144

    Feature Ref erence 5-34 Auto mati c Sy stem A nswer Rec ord/P layba ck (I891)—R elease 2. 0 or Later Desc ript ion This fe ature le ts you rec ord and pl ay back the mess age that c allers he ar when a call is an swered by the Automatic System Ans wer featur e. The maxi mum length of the mess age is 20 seco nds. Rela ted F eatures ■ After the A ...

  • Polycom 9000-Series - page 145

    Autom atic Syste m Answer Record/ Playback (I891)— Release 2 .0 or Late r 5-35 ■ Y ou m ust rec ord the Auto matic Sy stem Answ er messa ge from th e system display phone at extens ion 10 or 1 1. ■ Y ou canno t record or play a message while Aut omatic Sy stem Answer or Direct Extension Dial is answering a call. Whe n you want to recor d or p ...

  • Polycom 9000-Series - page 146

    Feature Ref erence 5-36 When you finish record ing, a d isplay si mila r to the fol lowing ap pears: ASA: 1=Record 2=Play 8. At this p oint: ■ T o re-r ecord the message , follow t he instr uctions fr om Step 5 in this curre nt procedur e. ■ T o play back the message, fol low the instruct ions from St ep 5 in the followin g proced ure. ■ T o ...

  • Polycom 9000-Series - page 147

    Automa tic VMS Cov er (#310) 5-37 Automatic VMS Cover (#310) Desc ript ion This fea ture applies o nly if yo u have a v oice messa ging syste m. This Sy stem Pro grammin g proced ure autom aticall y routes an exten sion’s unanswer ed intercom an d transferr ed calls to the Cal l Answer Ser vice of the voic e messagi ng sys tem after a specifie d ...

  • Polycom 9000-Series - page 148

    Feature Ref erence 5-38 Considerat ions Standard phones a nd system p hones with out a pro grammed V MS Cover b utton cannot ov erride this featur e once it is ass igned to an exten sion. V al id Entr ies 1 = Assig ned 2 = Not As signed ✔ Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e ...

  • Polycom 9000-Series - page 149

    Backgr ound Mu sic (F19) 5-39 Backgr oun d Music (F19) Desc ript ion This feature is ava ilable only on system phones with speakers. This fe ature prov ides backgroun d music throug h the spea ker of a n idle system phone for a user ’s work area . Back ground M usic plays the reco rded materi al from the Musi c-on-Ho ld aud io sour ce. Rela ted F ...

  • Polycom 9000-Series - page 150

    Feature Ref erence 5-40 Using T o turn Backgroun d Music on: 1. From a sy stem pho ne with a speake r , pr ess the pr ogramme d button or press f 1 9 . If the p hone is id le, you hear Backg round Mu sic. If th e Backg round Mus ic button has lights, the green light turns on. 2. T o adjus t the vol ume of Backgrou nd Mus ic, use the phone’s vol u ...

  • Polycom 9000-Series - page 151

    Backup Progra mming—Au tomati c (#123) 5-41 Backup Programming—A utomatic (#123) Desc ript ion The bac kup of sy stem and telep hone pro gramming is option al, bu t recomm ended. This Sy stem Pro grammin g proced ure determi nes wheth er the aut omatic backup of all prog ramming (excep t the sys tem date, da y , and time) oc curs or not. The de ...

  • Polycom 9000-Series - page 152

    Feature Ref erence 5-42 Considerat ions ■ T o perfo rm either a utomatic or manua l backup s, purc hase a Backup /Restore P C Card from Luc ent T ech nologies . If the PC Car d has not been ins talled, s ee P ARTNER PC Card Inst allation Ins tructio ns . ■ Whene ver the set ting for Backup P rogram ming—Auto matic is changed from Not A ctive ...

  • Polycom 9000-Series - page 153

    Backup Progra mming—Au tomati c (#123) 5-43 Changing the Setting T o chang e the setting for Bac kup Progr amming—A utomatic: 1. Press f 0 0 s s# 1 2 3 at extensio n 10 or 1 1. The curr ent setti ng is dis played. 2. Press D or d to change the setting, o r press r to re turn the setti ng to the def ault. 3. Exit progr amming mode. If you ch ose ...

  • Polycom 9000-Series - page 154

    Feature Ref erence 5-44 Backup Pr ogramming—Manual (#124) Desc ript ion The backup of syst em and telephone programm ing is optional, bu t recommend ed, especi ally if you are cha nging the p rocess or modu le or upg rading th e system, o r before an d after an y maj or program ming cha nges. This Sys tem Pro grammin g procedu re manua lly bac ks ...

  • Polycom 9000-Series - page 155

    Backup Progra mming—Ma nual (#12 4) 5-45 ■ The same B ackup/Re store PC Car d can be used for bot h automa tic and manual ba ckup s, since th e data i s reco rded in t wo separa te files. An automa tic back up replac es the AUTO. mmddyy file on ly (where mmddyy represent s the d ate of the ba ckup in month, day , year format) , and a manual ba ...

  • Polycom 9000-Series - page 156

    Feature Ref erence 5-46 Call Coverage (F20,XX,XX)—Releas e 2.0 or Later Desc ript ion This fe ature re directs al l inte rcom, tran sferred , and ou tside ca lls on lines a ssigned ownersh ip from a user ’s extensio n to ano ther syst em extens ion (whe re XX is a system extension n umber) for coverage . When Call Cove rage is ac tivated, cover ...

  • Polycom 9000-Series - page 157

    Call Cove rage (F2 0,XX,XX) —Rele ase 2.0 or L ater 5-47 For trans ferred calls: — If the cov ering exte nsion doe s not a nswer , the call goes to the transfer r eturn exten sion afte r the speci fied numb er of T ran sfer Return Ri ngs (#105) . — If the cov ering exte nsion has Do N ot Disturb active , the call rings one more time at the us ...

  • Polycom 9000-Series - page 158

    Feature Ref erence 5-48 ■ The user at an ex tension who has activated Ca ll Covera ge can int ercept an outside c all routed for cov erage by pr essing the outsi de line b utton. ■ Y ou c an prog ram Call Cov erage on a button on a system ph one. Use a button with light s if you want a visual indica tion when y our calls are being cove red. Whe ...

  • Polycom 9000-Series - page 159

    Call Cove rage (F2 0,XX,XX) —Rele ase 2.0 or L ater 5-49 T o send calls f or cove rage u sing the program med button: 1. Press the progra mmed button . If an ori ginating e xtensio n and a coveri ng extens ion were progra mmed on the but ton, Call Cove rage is activated ( on a button with ligh ts, the gr een light is on). Sk ip St eps 2 and 3. 2. ...

  • Polycom 9000-Series - page 160

    Feature Ref erence 5-50 Call Coverage Rings (# 1 1 6) —Release 2. 0 only Desc ript ion This S ystem P rogramm ing proc edure, w hich a pplies t o all sy stem e xtensio ns programme d for Call Coverag e, defines th e numbe r of times inte rcom, trans ferred, and outsid e calls on lines ass igned owner ship ring a t an exte nsion befo re they are s ...

  • Polycom 9000-Series - page 161

    Call Cover age Rin gs (# 320 ) —Releas e 3.0 or Later 5-51 Call Coverage Rings (# 320) —Release 3. 0 or Later Desc ript ion This Sy stem Progr amming pr ocedure d efines the number o f times i ntercom, transferr ed, and ou tside calls o n lines assigne d ownersh ip ring at a n exte nsion before th ey are sent to the cov ering exte nsion. Unl ik ...

  • Polycom 9000-Series - page 162

    Feature Ref erence 5-52 Call Forwarding/Call Follow-Me (F1 1,XX ,XX) Desc ript ion This fe ature forwar ds all int ercom, tr ansfer red, and o utside c alls from a user ’s extensi on to another sys tem extensi on (where XX is an extension number). User s can acti vate th is feature from thei r own exte nsion ( Call Fo rwarding) or from any other ...

  • Polycom 9000-Series - page 163

    Call For wardi ng/C all Follo w-M e (F11 ,XX,X X) 5-53 ■ At an e xtension th at has Call Forwa rding ac tivated, if multipl e calls ar e ringing , the system forward s them one at a time. This means that eac h subsequ ent ca ll is no t forward ed until th e previous call i s finished . ■ If you pr ess the C all Forw arding butt on after a call ...

  • Polycom 9000-Series - page 164

    Feature Ref erence 5-54 T o remov e Call Forw ardi ng man u ally : 1. P ress f 1 1 . 2. Dial your ext ens io n numbe r twice. T o forwa rd call s using the program med bu tton: 1. Press the program med button . If an ori ginating e xtensio n and a des tination extensio n were prog rammed on the butto n, Call Forwarding is acti vated (on a button wi ...

  • Polycom 9000-Series - page 165

    Call Park 5-55 Call Park Desc ript ion This fea ture allo ws you to “pa rk” a call , or put it on a s pecial ty pe of hold , so it can be pick ed up from any phon e in the s ystem. Rela ted F eatures ■ Use Call Pickup to retrie ve parked c alls. ■ When a call is pa rked, the c alle r hea rs Music-on-Ho ld (#602) if it is ac ti ve and an aud ...

  • Polycom 9000-Series - page 166

    Feature Ref erence 5-56 T o retrie ve a p arked c all using Ca ll Pickup : 1. D ial i 6 . 2. D ial the ex ten sio n numb er or p ress an Au to Di al bu tton for the ex ten sio n wher e th e cal l is p arke d. S tandard Phone T o park a call: 1. Whil e on a cal l, press t he swi tchhoo k or R . The call is put on hold and y ou hea r intercom di al t ...

  • Polycom 9000-Series - page 167

    Call Pickup (I 6XX) 5-57 Call Pickup (I6XX) Desc ript ion This featur e lets users answer any intercom, outs ide, or transfe rred call ringing at anothe r specifie d extens ion (w here XX is a sys tem ext ension nu mber). This feature i s useful for officemates who agree to answer each oth er ’s calls. Rela ted F eatures Use this featur e to retr ...

  • Polycom 9000-Series - page 168

    Feature Ref erence 5-58 S tandard Phone 1. Lift the ha ndset. Y ou hear intercom dial tone . 2. D ial 6 plus the two- digit nu mber of the ex tension at which th e call is ringing or parked . ...

  • Polycom 9000-Series - page 169

    Call Scre ening (F25 )—Release 3 .0 or Late r 5-59 Call Scr eening (F25)—Releas e 3.0 or Later Desc ript ion This featu re applies only if you have a v oice messag ing system, an d an MLS or P ARTNER system phone. This feature is not available on Tip/Ring phones. Call Scre ening all ows a use r to listen to a call er leavin g a mess age in the ...

  • Polycom 9000-Series - page 170

    Feature Ref erence 5-60 Rela ted F eatures ■ Dialable features that wi ll interru pt Call S creenin g are: Last Number Redial (F 05) , Stati on Lo ck (F2 1) , Personal Speed Dial Numbers (F80-89 ) , and Sys tem Speed Dia l Numbers ( F600-699) . ■ Programm ed button s that wil l interrup t Call Scre ening are: Do Not Disturb (F01) , Save Number ...

  • Polycom 9000-Series - page 171

    Call Wai ting (#3 16) 5-61 Call W aiting (#316) Desc ript ion This feature applies only to standard phones. This Sy stem Pro grammin g proced ure spe cifies s tandard phone exte nsions that are elig ible for Call W aiting. User s who receiv e a call waiti ng tone hear two beeps when the y are on a c all to i ndicate a second i ncoming interco m, tr ...

  • Polycom 9000-Series - page 172

    Feature Ref erence 5-62 T o chang e the Call W aiting setting fo r an exte nsion: 1. P ress f 0 0 s s # 3 1 6 at extensi on 10 or 1 1. 2. Enter the number of the ext ension to receiv e Call Waiting. For exa mple, to pro gram e xtens ion 1 1, pr ess 1 1 . 3. T o ass ign or unas sign C all Waiting, press D until the appropria te valu e displa ys. 4. ...

  • Polycom 9000-Series - page 173

    Caller ID 5-63 Caller ID Desc ript ion Caller I D is availa ble on system display phone s on all lines for which y ou subscr ibe to Cal ler ID ser vice. Ca ller ID infor mation i s the ca ller ’s tele phone number ( or name , if avail able). Whe n active on a call , a user automatic ally receives Caller ID inform ation for the duration of the cal ...

  • Polycom 9000-Series - page 174

    Feature Ref erence 5-64 name, you c an program Ca ller ID Name Display onto a b utton with li ghts. This all ows users to toggle between the Name a nd Number for an i ncoming call . ■ Caller ID infor mation do es not disp lay fo r extension s active on Conf er ence Calls . ■ If users re ceive a call routed to th eir exten sion by Direct Extensi ...

  • Polycom 9000-Series - page 175

    Caller ID 5-65 ■ The lines associ ated with C aller ID m ust be c onnect ed to a lin e jack on a P ARTNER ACS processo r module , 206EC module, 30 8EC modul e, or 400EC mod ule. For mo re infor mation, r efer to th e P AR TNE R Adv anc ed Communic ations S ystem Insta llation gui de. ■ Caller I D informa tion is p assed to an extens ion betwee ...

  • Polycom 9000-Series - page 176

    Feature Ref erence 5-66 Caller I D Inspect (F17) Desc ript ion This fea ture allo ws a user wh o is active o n a call to v iew Call er ID informa tion for a seco nd call, witho ut discon necting the curren t call o r putting i t on hold. U sers can insp ect ringing , acti ve, or he ld ca lls. Rela ted F eatures ■ If you progr am a C aller ID N am ...

  • Polycom 9000-Series - page 177

    Caller ID Ins pect (F17 ) 5-67 4. Press f 1 7 . 5. Program a nother bu tton for thi s extensi on or ex it programm ing mo de. Using 1. While a ctive on a call, p ress the pr ogramm ed button. The green light flutters. Caller ID Ins pect is activat ed. 2. Press a l ine, pool , or intercom button. The Call er ID or Cal l Covera ge informati on for th ...

  • Polycom 9000-Series - page 178

    Feature Ref erence 5-68 Caller ID Log Answer ed Calls (#317)—Relea se 2.0 or Later Desc ript ion This fea ture is ava ilable on 24- characte r P ARTNER 18D and 34D display phones. It is not available for the MLS, MLC, MDW or Tip/Ring phones. This p rogrammin g proced ure allows a syste m adminis trator to p rogram extensions to log answ ered Call ...

  • Polycom 9000-Series - page 179

    Caller I D Log Answ ered C alls (# 317)—Rel ease 2.0 o r Later 5-69 ■ T o view the Caller ID Call Log, a Cal ler ID Call Logging and Dialing button mus t be prog rammed o n a button wi th lights on a syste m displa y phone. (Th is featur e will not wor k if it is progra mmed on a b utton witho ut lights.) V alid Entrie s 1 = Activ e (answere d ...

  • Polycom 9000-Series - page 180

    Feature Ref erence 5-70 Caller ID Call Log Li ne Associ ation (#318)—Relea se 2.0 or Later Desc ript ion This fea ture is ava ilable on 24- characte r P ARTNER 18D and 34D display phones. It is not available for the MLS, MLC, MDW or Tip/Ring phones. This progr amming proc edure all ows you to as sociate lines with exten sions for t he purpose s o ...

  • Polycom 9000-Series - page 181

    Caller ID Call Log Li ne Associati on (#318)—Re lease 2.0 or Later 5-71 V alid Entrie s 1 = Assig ned (line i s associ ated with an extensi on or the extension i s associ ated with a line) 2 = Not as signed ( line is no t assoc iated with an extens ion) ✔ Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming butto ...

  • Polycom 9000-Series - page 182

    Feature Ref erence 5-72 Caller ID Call Logging an d Dialing (F23)—Release 2.0 or Later Desc ript ion This fea ture is ava ilable on 24- characte r P ARTNER 18D and 34D display phones. It is not available for the MLS, MLC, MDW or Tip/Ring phones. Once t he syst em admi nistra tor as signs t he Caller ID Call Log Line Association (#318), Caller ID ...

  • Polycom 9000-Series - page 183

    Call er ID Call Loggi ng and Dial ing ( F23)— Releas e 2. 0 or Later 5-73 ■ The thir d screen shows the date an d time of th e call. In additio n, the sys tem logs t he line the c all came i n on; whet her the log entry was viewed; whet her the call was answered or not answe red; and whether an attempt was made to return the call using th e Dia ...

  • Polycom 9000-Series - page 184

    Feature Ref erence 5-74 Examples The exampl es below show h ow unanswe red Caller ID informatio n is log ged: ■ Line 6 is associa ted with ex tensions 1 1 and 12 for Call Log ging. If a Ce ntral Office call ri ngs and is not an swered on l ine 6, it is logged as “una nswered” on extensi ons 1 1 and 12. If it is answe red, it is log ged only i ...

  • Polycom 9000-Series - page 185

    Call er ID Call Loggi ng and Dial ing ( F23)— Releas e 2. 0 or Later 5-75 T o view the log: 1. Press y our prepro grammed Call Log butto n. The green light flutters and the Cal l Log is ac tivated. One of sever al message s is display ed. 2. Press the More butt on rep eatedly u ntil you see the T elephone Number Disp lay (s hown i n Figu re 5 -2 ...

  • Polycom 9000-Series - page 186

    Feature Ref erence 5-76 ■ A No Name mes sage displ ays if n o inform ation wa s receiv ed. Figur e 5-3. Caller ID Name Display Y ou h ave sev eral opt ions at th e Name Dis play: ■ Press the Next button to view the next log ged ca ll. If you hav e a se cond ca ll log ged, it is displa yed. ■ Press the Prev. button to view the Name Disp lay o ...

  • Polycom 9000-Series - page 187

    Call er ID Call Loggi ng and Dial ing ( F23)— Releas e 2. 0 or Later 5-77 ■ Press the Prev. button to view the Call Stat us Display of t he previ ous log record. ■ Press the Erase button to erase the log r ecord (se e instr uctions that follow). ■ Press the More button to view the T elepho ne Number Display . Erasing Cal l Log Records When ...

  • Polycom 9000-Series - page 188

    Feature Ref erence 5-78 2. For Releas e 2.0 sy stems only , if yo u want to ma ke an o utside cal l using a specifi c pool, p ress the i dle poo l button or dial i plus the three-digi t pool access code (880 , 881, 88 2, or 883) a nd if d esired lif t the ha ndset. 3. The butto n you pr ess to di al the ca ll depend s on th e number of digits yo u ...

  • Polycom 9000-Series - page 189

    Caller ID Log All Calls (#31 9)—Release 2.0 or Late r 5-79 Caller ID Log All Ca lls (#319)—Relea se 2.0 or Later Desc ript ion This fea ture is ava ilable on 24- characte r P ARTNER 18D and 34D display phones. It is not available for the MLS, MLC, MDW or T ip/Ring phones. This pro grammin g procedur e allows the syst em admini strator to progra ...

  • Polycom 9000-Series - page 190

    Feature Ref erence 5-80 V al id Entr ies Ext ensio n numb er (1 0-49 ) No extens ion ass igned ✔ Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phon es.) T o prog ram the exten sion to l og answer ed call s: 1. P ress f 0 0 s s # 3 1 9 at extensi on 10 or 1 1. 2. Enter the n ...

  • Polycom 9000-Series - page 191

    Caller ID Nam e Display (F16) 5-81 Caller ID Name Display (F16 ) Desc ript ion This featu re lets u sers wi th syst em displa y phones to ggle th e display between Caller ID numbe r and Calle r ID name. Caller ID name is an opt ional fe ature of the Caller I D service provided b y your local te lephone c ompany an d may not be availab le in yo ur a ...

  • Polycom 9000-Series - page 192

    Feature Ref erence 5-82 Using Press the pr ogramme d button to turn Calle r ID Name Display on; press it agai n to turn it off. Use the button li ke a swit ch—whe n the ligh t is on, Ca ller ID Na me Display is on. ...

  • Polycom 9000-Series - page 193

    Call er ID Type (#12 2 ) 5-83 Caller ID T ype (#122) Desc ript ion This Sys tem Programm ing proc edure can be set for Singapo re or USA oper ation. USA Operation Caller I D normall y display s the num ber from which the incomin g call i s comin g, replacing the sys tem dat e and time display on system phones for the dur ation of the ca ll. An out- ...

  • Polycom 9000-Series - page 194

    Feature Ref erence 5-84 T o change th e Caller ID T ype setting: 1. P ress f 0 0 s s # 1 2 2 at exte nsion 10 or 1 1. The syst em sho ws the current s etting. 2. P ress D or d unti l the appr opriate value di splays , or pre ss r to return to the defa ult setti ng. 3. Select a nother pr ocedure or exit prog ramming mode. ...

  • Polycom 9000-Series - page 195

    Calling Gr oup Exte nsions (#502) 5-85 Callin g Gr oup Ex tensions (# 502) Desc ript ion This Sy stem Progr amming pr ocedure i dentifies the exten sions in a Calling Group— a group of e xtension s that can be called at th e same t ime. Any u ser in the system can rin g or page all exte nsions in a Calling Group a t the same time or transfer a ca ...

  • Polycom 9000-Series - page 196

    Feature Ref erence 5-86 3. At the Extension: prompt, ent er the num ber of the ex tension t o be programme d. For e xample, t o select extensi on 31, dial 3 1 . 4. T o assign or unas sign the e xtensio n, press D until the ap propri ate valu e displa ys. 5. At this p oint: ■ T o prog ram anoth er extensi on, press n or p until th e extension n um ...

  • Polycom 9000-Series - page 197

    Conferenc e Calls 5-87 Confer ence Calls Desc ript ion This sec tion exp lains ho w to set up confer ence ca lls usi ng the C button on a system phone or th e switc hhook on a standa rd phone. A confere nce ca ll conne cts up to five parties (includi ng the conferen ce orig inator) in a sin gle call . Users ca n conne ct both ou tside and inside p ...

  • Polycom 9000-Series - page 198

    Feature Ref erence 5-88 ■ Outsid e parties ma y be h arder to hea r on a c onference c all than o n a two-part y call, dep ending on the num ber of par ties and the outsi de lines connecte d to the sys tem. ■ This fe ature ca nnot be us ed with Call Screeni ng (F25) . ■ With sta ndard pho nes, you can on ly do thr ee-way conferen cing. Using ...

  • Polycom 9000-Series - page 199

    Conferenc e Drop (F 06) 5-89 Confer ence Drop (F06) Desc ript ion This featu re drops th e last ou tside par ty added to a confer ence c all, witho ut discon necting th e other pa rties. Rela ted F eatures ■ For in structions on setti ng up con ference calls, s ee Confe ren ce Cal ls . ■ Y ou c an use O utside Co nference Denia l (#109) to di s ...

  • Polycom 9000-Series - page 200

    Feature Ref erence 5-90 Contact Closur e (F41 and F42) Desc ript ion The syst em can driv e an optio nal Contac t Closure Adj unct with two Contact Closure s to oper ate auxilia ry dev ices su ch as el ectronic door loc ks. Y o u can assign one or mo re extensions to a Contac t Closur e Group fo r each of these Contact Clo sures. Only these extensi ...

  • Polycom 9000-Series - page 201

    Contact Cl osure (F41 a nd F42) 5-91 Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o progra m a Contact Closu re button: 1. Press f 0 0 s s c at ext e ns io n 10 or 1 1. 2. Enter th e number o f the exten sion to be pr ogramm ed with this fe ature. 3. Press a p rog ...

  • Polycom 9000-Series - page 202

    Feature Ref erence 5-92 Contact Closur e Group (#612) Desc ript ion The P ARTNER AC S proce ssor modul e has a j ack to conn ect a Conta ct Closu re Adjunct that has tw o Contac t Closures . This Sy stem Progr amming p rocedure allows y ou to spe cify which us er exten sions can activate eac h Contact Closure. The Cont ac t Cl osur es can c ontro l ...

  • Polycom 9000-Series - page 203

    Contact Cl osure Group (#612) 5-93 5. At this p oint: ■ T o assign or unassi gn anot her extensi on to the s ame Contac t Clos ure Gro up, p ress n or p unti l the cor rect exte nsion is dis played. T hen rep eat Ste p 4. ■ T o assign extensions to the othe r Contact Closu re Group, press N or P , and begin at Step 2. 6. Select a nother pr oced ...

  • Polycom 9000-Series - page 204

    Feature Ref erence 5-94 Contact Closur e Operation T ype (#613) Desc ript ion This Sys tem Pro grammin g procedur e specifie s how l ong the Con tact Clos ures remain a ctive when t hey are a ctivated. A Contact Clos ure can be activated for 1, 3, or 5 s econds; or the Contac t Closure can be set t o toggle. If a Contac t Closur e that contro ls a ...

  • Polycom 9000-Series - page 205

    Contact Cl osure Opera tion Typ e (#613) 5-95 4. T o assig n the Op eration T ype for th e other C ontact Clo sure, p ress n p , and repeat Step 3 . 5. Select a nother pr ocedure or exit prog ramming mode. ...

  • Polycom 9000-Series - page 206

    Feature Ref erence 5-96 Copy Settings (#39 9) Desc ript ion This Sys tem Pro gramming procedu re copi es all of t he followi ng setting s from on e extension t o anothe r: Considerat ions ■ This p rocedure i s skip ped in the seque nce of pr ogramming p rocedur es when cycli ng. T o use t his pro cedure, ente r the cod e ( #399 ) directly . ■ F ...

  • Polycom 9000-Series - page 207

    Copy Setti ngs (#39 9) 5-97 Prog ramming (See Figu re 2-3 on page 2-22 for the locati on of special prog ramming buttons such as s and e on system phones.) T o copy t he progr ammed s ettings f rom one extension to another of the s ame type : 1. Press f 0 0 s s # 3 9 9 at ex tension 10 or 1 1. 2. At the Extension: prompt, en ter the s ource exten s ...

  • Polycom 9000-Series - page 208

    Feature Ref erence 5-98 Dial Mode (# 201) Desc ript ion This Sys tem Pro grammin g proced ure iden tifies indi vidual l ines as touch-tone or rotary . Y ou shou ld check wit h your lo cal ph one compan y if you ar e not sur e which type of li ne is be ing prov ided t o you. Rela ted F eatures ■ If you are having difficul ty using touch-to ne phon ...

  • Polycom 9000-Series - page 209

    Direct Ex tension Dial Button ( #113)—Releas e 2.0 o r Later 5-99 Dir ect Extension Dial B utton (#1 13)—Releas e 2.0 or Later Desc ript ion This feature is available only on the system phone at extension 10. This Sy stem Progr amming pr ocedure i dentifies a button to be used t o turn Dir ect Extensi on Dial (D XD) on and off. This featu re pe ...

  • Polycom 9000-Series - page 210

    Feature Ref erence 5-100 ■ Y ou c an set SMDR T alk Time (#61 1) to Acti ve to in clude the T a lk field on call r eports. Fo r an incomi ng outsi de call a nswered by Direct E xtension Dial, this field show s the c all durati on minus the tim e the gre eting play ed and the ca ller wai ted for s omeone to answer th e call. ■ Automatic System A ...

  • Polycom 9000-Series - page 211

    Direct Ex tension Dial Button ( #113)—Releas e 2.0 o r Later 5-101 2. If you want to assign Di rect Exte nsion Dia l to the first ava ilable bu tton, press D until a d isplay similar t o the fol lowin g appears : DXD Button 1 Assigned - Ext10 If you want to un assign Direc t Extension Dial, press D until a displa y simila r to the fo llowing a pp ...

  • Polycom 9000-Series - page 212

    Feature Ref erence 5-102 Dir ect Extension Dial Delay (#1 12)—Releas e 2.0 or Later Desc ript ion This S ystem Pro grammin g proced ure spe cifies t he numb er of time s (0–9) an inco ming cal l should ring bef ore it is a nswer ed by the D irect E xtension Dial feature. Rela ted F eatures ■ Direct E xtension Di al affects in coming c alls on ...

  • Polycom 9000-Series - page 213

    Direct Ex tension Dial Delay (#11 2)—Release 2.0 or Later 5-103 Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o chang e the numb er of time s an inc oming ca ll ring s at exten sion 10 b efore the system answers it : 1. Press f 0 0 s s # 1 1 2 . 2. T o change th ...

  • Polycom 9000-Series - page 214

    Feature Ref erence 5-104 Dir ect Ext ension Dial Lines (#205)—Relea se 2.0 or Later Desc ript ion This S ystem P rogrammin g proced ure iden tifies th e lines o n whic h incomi ng call s are to be answered for Direct Ex tension Dial. Rela ted F eatures ■ Y ou mu st prog ram a button on the syste m display pho ne at exte nsion 10 to turn Direc t ...

  • Polycom 9000-Series - page 215

    Direct Ex tension Dial Lines (#20 5)—Relea se 2.0 or Later 5-105 Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o identi fy the li nes on whi ch outs ide call s sho uld be ans wered fo r Direct Ext ensio n Dial : 1. Press f 0 0 s s # 2 0 5 . 2. Enter the desired s ...

  • Polycom 9000-Series - page 216

    Feature Ref erence 5-106 Dir ect Extension Dial Record/Playback (I892)—R elease 2. 0 or Later Desc ript ion This fe ature le ts you rec ord and pl ay back the mess age that c allers he ar when a call is answ ered by the D irect E xtension Dial featu re. The maximum length of the message is 40 s econds. Rela ted F eatures ■ Direct E xtension Di ...

  • Polycom 9000-Series - page 217

    Direct Exte nsion Dial Record/Pl ayback (I8 92)—Relea se 2.0 or La ter 5-107 Using (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o recor d a Direct E xtensio n Dial mess age: 1. T urn off Direct Extension Dial and Aut omat ic System Answ er at extensi on 10 and wa it for an y ...

  • Polycom 9000-Series - page 218

    Feature Ref erence 5-108 3. P ress t he i button. 4. D ial 8 9 2 . A disp lay sim ilar to the following appears : DXD: 1=Record 2=Play 5. P ress 2 . The fol lowin g disp lay appe ars: Message Playback After the message is played back, y ou hear a confirma tion tone and a display simil ar to the f ollowing appears: DXD: 1=Record 2=Play 6. At this p ...

  • Polycom 9000-Series - page 219

    Direct L ine Picku p—Act ive Line (I68LL) 5-109 Dir ect Line Pickup—Acti ve Line (I68LL) Desc ript ion This featu re allows users to access a ringi ng or held c all, or to j oin a call in progre ss on a spec ific ou tside li ne (wher e LL is a sy stem li ne numb er).Th is feature i s useful for pic king up a ringin g or held call or for joinin ...

  • Polycom 9000-Series - page 220

    Feature Ref erence 5-110 3. Press a p rogramm able butto n. 4. Press left i 6 8 . 5. Progra m another button for thi s extens ion or exi t progr amming mo de. Using System Phone 1. If you want , lift the h andset . 2. Press a bu tton progr ammed wi th Direct Li ne Pickup—A ctive L ine, then d ial the two-di git system line num ber of the line you ...

  • Polycom 9000-Series - page 221

    Dir ect Li ne Pick up—I dle L ine (I 8LL) 5-111 Dir ect L ine Pickup —Idle L ine (I8LL) Desc ript ion This featu re allows users to access a speci fic outsid e line ( where LL is a sys tem line numb er) when the line i s not in u se. This fe ature is us eful for a ccessing a line that is no t assig ned to the ph one. Rela ted F eatures ■ If a ...

  • Polycom 9000-Series - page 222

    Feature Ref erence 5-112 Using System Phone 1. If you want , lift the h andset . 2. Press the program med button and di al the two- digit sy stem li ne number of the idle l ine you want to acc ess; or pr ess i 8 and t he two-dig it line number . If you did not lift th e hands et, the sp eaker c omes on a utomatic ally . S tandard Phone 1. Lift the ...

  • Polycom 9000-Series - page 223

    Disallo wed List A ssignm ents (#4 05) 5-113 Disallowed List Assignments (#405) Desc ript ion This Sy stem Progr amming pr ocedure l ets you a ssign up to eight D isallowed Phone Num ber Lis ts to spec ified ex tensions . Rela ted F eatures Y ou m ust use Disallowed Phone Number Lists (#404) to creat e the lis ts of disall owed teleph one num bers ...

  • Polycom 9000-Series - page 224

    Feature Ref erence 5-114 Disallowed Phon e Number Lists (#404) Desc ript ion This S ystem P rogramm ing proced ure spe cifie s telepho ne numb ers that users canno t dial. For example , you may want to pr event ca lls to a s pecific telephon e number o r to cate gories o f numbers , such a s internati onal n umbers. Use this procedu re to crea te u ...

  • Polycom 9000-Series - page 225

    Disallo wed Phone Number Li sts (#4 04) 5-115 Examples The exampl es below show h ow to enter telephone numbers for a Disal lowed Phone Num ber Lis t in Step 4 of “Pro gramming .” ■ Specific T elephone Numbers. Ente r the phon e number exactly as you would dia l it. For e xample, t o prevent c alls to th e local number 55 5-5678, press 5 5 5 ...

  • Polycom 9000-Series - page 226

    Feature Ref erence 5-116 ■ Specific St ar Codes . T o p revent t he use of a spec ific st ar code ( for example , *67 to blo ck Call er ID inform ation), enter the * pl us the 2- or 3-digit code (fo r touch-to ne phon es) and 1 1 (equivalent to a * o n rotary phones) plus the 2- or 3-digi t code. — For tou ch-tone phones — For r otary phones ...

  • Polycom 9000-Series - page 227

    Display 5-117 Display Desc ript ion P ARTNER-mo del display phones have a 2-line, 24-c haracter (per line) adjus table display area for calling and progr amming f eedback. Speci fically , the display shows : ■ Current date (excl uding ye ar), day , and time when the phone is idle ■ Accoun t code, as it is en tered ■ Number di aled when making ...

  • Polycom 9000-Series - page 228

    Feature Ref erence 5-118 — ChgBat W/PowerOn or ReplaceSysBat W/Power On appears when P ARTNER A CS proc essor mod ule ba tteries need to be replaced. The mes sage may flicke r on and o f f as the batter ies near the l ow- powe r thre shol d. Th ese b atte ries are u sed to reta in s ystem progra mming se ttings duri ng a pow er failure . See Chap ...

  • Polycom 9000-Series - page 229

    Display La nguage (#303) 5-119 Display L anguage (#303) Desc ript ion This Sy stem Pro grammin g proced ure identifi es the l anguage in which di splay message s appe ar if the extension h as a sy stem dis play phone. Th e language is set for e ach exte nsion, s o phones i n the sam e syste m can displ ay different langu ages. Considerat ions If SM ...

  • Polycom 9000-Series - page 230

    Feature Ref erence 5-120 Distinct ive Ring (#308) Desc ript ion This S ystem Pro grammin g proced ure deter mines wh ether ca lls sho uld rin g at a stand ard device using the sy stem’s distinc tive ringi ng patte rns—differe nt patterns for outs ide, inter com, and transferr ed call s—or whet her all calls to the stand ard device should r in ...

  • Polycom 9000-Series - page 231

    Do Not Dist urb (F01) 5-121 Do Not Disturb (F01) Desc ript ion This feature is available only on system phones. This featu re lets a system phone us er press a programme d butto n to prevent inco ming cal ls for the e xtension from aud ibly ale rting (li ghts stil l flash ). When Do Not Distur b is on, outside c allers h ear ringin g whil e inside ...

  • Polycom 9000-Series - page 232

    Feature Ref erence 5-122 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o progra m a Do Not Di sturb button: 1. P ress f 0 0 s s c at e x te ns io n 10 or 1 1. 2. Enter the number o f the exten sion to b e programm ed with this feature. 3. Press a p rogrammabl e but ...

  • Polycom 9000-Series - page 233

    Doorphon e Alert Ex tensions (#60 6) 5-123 Doorphone Alert Extens ions (#606) Desc ript ion This Syst em Progra mming procedure ide ntifies ex tensions that ar e signale d when a doorph one button i s pres sed. When a person us es the do orphone, it signa ls all alert exte nsion s at the s ame time . If the ale rt exten sion is a syst em phone, the ...

  • Polycom 9000-Series - page 234

    Feature Ref erence 5-124 Doorphone Extension ( #604 and #605) Desc ript ion Each o f thes e Sys tem Pr ogramming procedu res i dentifies an ex tension to whic h a doorphon e is connec ted. A doo rphone i s usually placed n ear an en trance, to screen visitors. Y ou c an connec t up to two d oorphone s to the s ystem—use Doorphone 1 Extension (#60 ...

  • Polycom 9000-Series - page 235

    Doorphon e Extension (#604 an d #605) 5-125 V alid Entrie s Any ext ensions except 1 0, 11, or t he first two extensio ns of a ny 206 or 30 8EC modules . None Assign ed ✔ Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o progra m a doorp hone exten sion: 1. Press f ...

  • Polycom 9000-Series - page 236

    Feature Ref erence 5-126 Emergency Pho ne Number List (#406) Desc rip tion This Sys tem Progr amming pr ocedure cre ates a list of up to 10 teleph one numb ers that a ll users can di al rega rdless of dialin g restr ictions p rovide d they ha ve a ccess to an ou tside line. T ypical lis t entries i nclude fi re, poli ce, and em ergency servic es nu ...

  • Polycom 9000-Series - page 237

    Emergen cy Phon e Number L ist (#406) 5-127 ■ Overriding Number on a Disallowed List. Y ou ca n use Em ergency List entries to override numbers that would otherwis e be disa llowed. For example , if you creat ed Disa llowed Lis t entries to p revent c alls to area code 201, but y ou want t o allow c alls to a sp ecific number i n that are a code ...

  • Polycom 9000-Series - page 238

    Feature Ref erence 5-128 Exclusive Hold (F02) Desc ript ion This feature is available only on system phones. This fe ature prev ents other e xtension s from p icking up o utside c alls plac ed on hold at a s pecific extension with a system pho ne. Rela ted F eatures Y ou c an use th e Hold butto n to put ca lls o n regula r hold (an y extens ion ca ...

  • Polycom 9000-Series - page 239

    Exclusi ve Hold (F02) 5-129 Using While a ctive on an outs ide cal l on a syst em phon e: 1. Press the progra mmed button or press f 0 2 to put the call on Excl usive Ho ld. The green light nex t to the line, pool, or i button flut ters. At all other extensi ons, the line appears busy (st eady red ). 2. T o retriev e the call, pres s the line, poo ...

  • Polycom 9000-Series - page 240

    Feature Ref erence 5-130 Extensio n Name Display Desc rip tion Users can assign a name to th eir ext ension: u p to 20 cha racters l ong on P ARTNER-model phones, up t o 12 characte rs long on ML S-model phones. The n, when that ex tension is used to make an intercom, group, or transferred call, th e name a ppears on th e system displa y phon e rec ...

  • Polycom 9000-Series - page 241

    Ext ensio n Name Dis play 5-131 Prog ramming (See Figu re 2-3 on page 2-22 for the locati on of special prog ramming buttons such as s and e on system phones.) T o assign a name to a n extension : 1. Press f 0 0 s s c at ext e ns io n 10 or 1 1. 2. Enter th e number o f the exten sion to be pr ogramm ed. For ex ample, to progra m extension 12, pres ...

  • Polycom 9000-Series - page 242

    Feature Ref erence 5-132 Externa l Hotline (#3 1 1) Desc rip tion This procedure applies only to standard phones. This Sys tem Pro grammin g procedur e identifi es an exter nal hotl ine exten sion. When a us er lifts th e handset of an exter nal hotl ine, a pr edetermi ned outsi de number i s dialed au tomatical ly . The external n umber mi ght be, ...

  • Polycom 9000-Series - page 243

    Extern al Hotline (#311) 5-133 ■ A standa rd phone w ithout a dialpad is recomm ended for use as th e ext ern al hot lin e. ■ Y ou c an id entify sev eral ext ensio ns as exter nal hotl ines. ■ Do not ass ign an exter nal hotline to extens ion 10, 1 1, or to the first two extensions of any 20 6 or 308E C modules , which a re reserve d as powe ...

  • Polycom 9000-Series - page 244

    Feature Ref erence 5-134 Using 1. Lift the ha ndset of th e extern al hotlin e. After app roxima tely three s econds , the progra mmed ph one number is dialed au tomati cally . 2. If you do n ot hear di al tone or dialin g noises, ha ng up fo r about 20 seconds and try again. 3. When the c all is answered, s peak into the ha ndset. ...

  • Polycom 9000-Series - page 245

    Fax CNG Det ection ( #505, Group 8)—Relea se 3.0 or Later 5-135 5 Feat ure R eferen ce Fax CNG Detection (#505, Group 8)—Release 3. 0 or Later Desc ript ion T o use Fax CNG Detect ion, you must h ave a voice messaging system or ASA/DXD. Y ou must also have your system configured in one of these ways: ■ Partner ACS as a stand-alone module ■ ...

  • Polycom 9000-Series - page 246

    Feature Ref erence 5-136 ■ (Recomm ended) Use Line Assignment (#301) to remove all outs ide lin es from the f ax extensi on. Other p oints to con sider: ■ Incoming fax detec tion is ac tivated au tomatical ly by assig ning exte nsions to Hunt Gr oup 8. Hunt Group 8 should not b e used as a standard hunt group, s ince i ncoming calls are a utoma ...

  • Polycom 9000-Series - page 247

    Fax Machi ne Exten sions (#6 01) 5-137 Fax Machine Extensions (#601) Desc ript ion This Syst em Progra mming procedu re identifi es extensi ons to which fax machines are con nected. Rela ted F eatures ■ If you want to monito r fax machine sta tus and make one -touch trans fers to the fax ma chine, s ee ‘ ‘Auto Dialing’’ on page 5-17 to pr ...

  • Polycom 9000-Series - page 248

    Feature Ref erence 5-138 Forced Account Code Entry (#307) Desc rip tion This feature applies only to system phones. This Sys tem Prog ramming procedu re identi fies speci fic exten sions at w hich use rs must ente r an acc ount code prior to ma king outside cal ls. The ac count co de can be used to charge telephone calls t o a depa rtment or client ...

  • Polycom 9000-Series - page 249

    Forced Acc ount Code E ntry (#307) 5-139 Considerat ions ■ If SMDR is used, the account code a ssigned to i ncoming or outgoi ng call s prints on call reports. (S ee ‘ ‘Call Reporting Devices (SMDR)’’ on page 4-9 for more in formation about cal l reporti ng.) For fo rced acco unt co de entry , if a Forced A ccount Co de List e xists, only ...

  • Polycom 9000-Series - page 250

    Feature Ref erence 5-140 Forced Account Code Li st (#409) Desc rip tion This Sys tem Pro grammin g proced ure lets y ou identif y a lis t of up to 99 account code ver ification entries for extens ions that are forced to enter a ccount c odes. Once a lis t is crea ted, any u ser at an extensi on programm ed for For ced Acco unt Code Entr y must e nt ...

  • Polycom 9000-Series - page 251

    Forc ed Ac count C ode Li st (#40 9) 5-141 Examples ■ Expanded Account Codes. Users can enter more tha n the requir ed digits for an ac count co de for trac king pur poses. For examp le, a Cu stomer Service Departmen t’s account c ode is 1 23. Represen tative s in the departme nt must di al at least 1 23 to ge t an outsi de line, but c an enter ...

  • Polycom 9000-Series - page 252

    Feature Ref erence 5-142 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o create a Forced A ccount C ode Lis t: 1. P ress f 0 0 s s # 4 0 9 at exten sion 10 or 1 1. 2. Select a list ent ry (01–99) . For ex ample, to s elect the third entr y , press 0 3 . A displa ...

  • Polycom 9000-Series - page 253

    Group C all Distri bution (# 206) 5-143 Group Call Distributi on (#206) Desc rip tion This Sys tem Prog ramming procedu re assigns outside lines to Hunt Group s. Doin g so allo ws outsid e calls to ring directly i nto a Hunt G roup in stead of b eing answere d and transfe rred by th e recepti onist. Y ou can a ssign line s to Hunt Groups 1– 7. (H ...

  • Polycom 9000-Series - page 254

    Feature Ref erence 5-144 Examples Here are s ome useful applicati ons for Gr oup Call Distributi on: ■ Place th e extens ions of em ployees who work in a departm ent in a Hu nt Group a nd assign o ne or mor e outsid e lines to the gro up. Doing s o lets outside c allers rin g the g roup direc tly without h aving to b e transf erred by the rece pt ...

  • Polycom 9000-Series - page 255

    Group C alling—Ri ng/Page ( I7G/I*7G ) 5-145 Group Callin g—Ring /Page ( I7G/I*7G ) Desc rip tion This feat ure allows us ers to ring , page, or tr ansfer call s simul taneously to all of the extensions in any o ne of fo ur Calling Groups (G i s a Calling Group number from 1–4). Wh en paging , the ca ller he ars a bee p and begi ns speak ing; ...

  • Polycom 9000-Series - page 256

    Feature Ref erence 5-146 Examples Here are s ome useful applic ations for t his featur e: ■ Group p age emplo yees for ge neral an nouncemen ts; this feature is a n inexpens ive alter native to a paging s ystem. (Re member to insta ll system phones wi th built- in speake rs—all models except th e MLC-6 and TransT a lk 9000-se ries—wher e you ...

  • Polycom 9000-Series - page 257

    Group C alling—Ri ng/Page ( I7G/I*7G ) 5-147 — If you page the grou p, start t alking after the beep. Y our voice is he ard thro ugh the sp eakers of all s ystem phones that are idle or have Do Not Disturb tu rned off i n the Call ing Gro up. If someone answers the page, y ou are conn ected to that perso n and the rest of the Ca lling G roup no ...

  • Polycom 9000-Series - page 258

    Feature Ref erence 5-148 T o transfe r a call to a Calling Group: 1. While on a cal l, press t he swi tchhook down onc e rapid ly . Y ou hear intercom dial tone . 2. D ial 7 and a gro up number ( 1–4). Y ou can hang up or stay on the line to announ ce the ca ll. All ava ilable e xtension s in the C allin g Group ring. ...

  • Polycom 9000-Series - page 259

    Group H unting—Rin g/Voice Signa l (I77G/I*7 7G) 5-149 Gr oup Hunting—Ring/V oice Si gnal (I77G/I*77G) Desc rip tion This featu re le ts you di stribut e call vol ume amo ng extens ions in a group, t o off-load call a ctivity fr om a sin gle user . When a n intercom or trans ferred ca ll is placed to a Hunt Grou p (whe re G is a Hunt Group n um ...

  • Polycom 9000-Series - page 260

    Feature Ref erence 5-150 ■ If only on e extens ion in a Hu nt Grou p is ava ilable and th at extens ion does not answer an inc oming call, the ca ll returns to the ex tension that transferr ed the ca ll (or to th at extensio n’s transfer retu rn exten sion) after the program med am ount of tra nsfer retu rn rings. ■ Y ou c an prog ram a Grou ...

  • Polycom 9000-Series - page 261

    Group H unting—Rin g/Voice Signa l (I77G/I*7 7G) 5-151 Using System Phone T o use when program med on a bu tton: ■ To ring or voice signa l an exte nsion in the Hunt Group, si mply lift th e handset o r press S a nd press the p rogrammed b utton. If you a re voice signali ng, st art talking after the beep. ■ To transfe r a call to an ext ensi ...

  • Polycom 9000-Series - page 262

    Feature Ref erence 5-152 T o transfe r a call to a Hunt Gr oup: 1. While on a cal l, press t he swi tchhook down onc e rapid ly . Y ou hear intercom dial tone . 2. D ial 7 7 and a group num ber (1–8) . The nex t availa ble exten sion in t he Hunt Gr oup rin gs. If no on e answ ers within three rings , the call hunts to the next avai lable ex tens ...

  • Polycom 9000-Series - page 263

    Group Pic kup (I66G ) 5-153 Gr oup Pickup (I66G) Desc rip tion This featu re allows users at any exte nsion in the sys tem to a nswer any o utside , interco m, or tra nsferred c all rin ging at an e xtension in a Pi ckup Gro up (wher e G is a Pickup G roup nu mber from 1 –4). In oth er words, wh en a call r ings at a n extension t hat is in a Pic ...

  • Polycom 9000-Series - page 264

    Feature Ref erence 5-154 T o prog ram a Pick up Gro up button: 1. P ress f 0 0 s s c at ex t ens ion 10 or 1 1. 2. Enter the number o f the exten sion to b e programm ed with this feature. 3. Press a p rogramm able butto n. 4. Press left i 6 6 . 5. Dial a Pi ckup Gro up number (1–4). 6. Progra m another button for thi s extens ion or exi t progr ...

  • Polycom 9000-Series - page 265

    Hold 5-155 Hold Desc ript ion This se ction explains how to place and retrie ve cal ls on h old, u sing either the h button on a system phone o r the swi tchhook on a stand ard phone . (The use r can make and receiv e other c alls on ano ther lin e or pool whi le a cal l is on hol d.) Rela ted F eatures ■ System phone use rs can us e Exclus ive H ...

  • Polycom 9000-Series - page 266

    Feature Ref erence 5-156 Using System Phone T o put a c all on hold , press h . The green light n ext to the i , line, or pool win ks. T o retrie ve a cal l that you put on hol d: 1. P ress t he i , line, or pool button nex t to the win king gr een light. 2. If the hands et is in the cra dle, lift i t up or p ress S . Y ou are reconn ected to th e ...

  • Polycom 9000-Series - page 267

    Hold Discon nect Ti me (#203 ) 5-157 Hold Disconnect T ime (#203) Desc ript ion This Sy stem Pro grammin g procedur e lets you c hange the hold d isconnect time for an outs ide line. W hen a call er on hold hangs up , the local tele phone c ompany may sen d a speci al signal to the sys tem to fr ee the lin e. Different telepho ne compa nies use di ...

  • Polycom 9000-Series - page 268

    Feature Ref erence 5-158 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o chang e the hold disconn ect time: 1. P ress f 0 0 s s # 2 0 3 at e xtensio n 10 or 1 1. 2. At the Line: promp t, enter the two -digit n umber of t he line fo r which you are adju sting the ho ...

  • Polycom 9000-Series - page 269

    Hotline ( #603) 5-159 Hotline (#603) Desc ript ion This Sy stem Pro grammin g procedur e identifi es an in ternal hotli ne extens ion and its alert e xtensio n. When a user li fts the hand set of the hotlin e phone, the alert extensi on rings. Y ou ca n set up s everal h otline an d alert exten sion pai rs. The al ert extensi on can be the same o r ...

  • Polycom 9000-Series - page 270

    Feature Ref erence 5-160 Example A super marke t instal ls a ho tline ph one at its me at co unter . When a custo mer use s the hotlin e phone, th e butch er ’s phone ri ngs. Alte rnatively , if the louds peaker pagin g system is progr ammed as the ale rt extensi on, a sale s cler k could request a “price check” over th e loudsp eaker sim ply ...

  • Polycom 9000-Series - page 271

    Hunt Group E xtensi ons (#505) 5-161 Hunt Gr oup Extensi ons (#505) Desc rip tion This Sy stem Pr ogramming procedu re lets you assi gn any nu mber of extensi ons to a Hunt Group . The sy stem su pports u p to eight H unt Grou ps; however , Hunt Group 7 is used ex clusivel y for th e voice mes saging s ystem and H unt Grou p 8 is used exc lusivel y ...

  • Polycom 9000-Series - page 272

    Feature Ref erence 5-162 Considerat ions for Hunt Gr oups 1–6 ■ Any numb er of ex tensions can be as signed to each Hun t Group. In addition, extensi ons can be i n more th an one H unt Group. ■ Y ou c an in clude mu ltiple fax m achin es or answe ring mac hines in a Hunt Group. ■ If you hav e a P ARTNER MAIL system and multi ple fax mac hi ...

  • Polycom 9000-Series - page 273

    Hunt Group E xtensi ons (#505) 5-163 T o assign extensions to a Hunt Gr oup: 1. Press f 0 0 s s # 5 0 5 at extension 10 or 1 1. 2. At the Gr oup: prompt , enter a g roup numb er (1–8 ). For examp le, to sel ect group 1, press 1 . A display similar to the f ollowing appears: Hunt Group 1 Extension: 3. Enter th e desire d extens ion number. For exa ...

  • Polycom 9000-Series - page 274

    Feature Ref erence 5-164 Inter com Dial T one (#309) Desc rip tion This Sys tem Progr amming pr ocedure d etermine s the type of dial to ne that the system provides at an ex tension. It may be necessary to chang e this s etting to Machine (outsid e line) dia l tone for an aut odialing device, such as a fax or modem, that has trou ble ma king ca lls ...

  • Polycom 9000-Series - page 275

    Join ing Cal ls 5-165 Joining Calls Desc rip tion Joining is ad ding you rself to a c all in p rogress, the same wa y you do on a home telephone by pick ing up an extensi on. (This is different from confer encing, in which the origina tor “pulls you int o” the ca ll.) Up to thr ee system exten sions can join a c all on an outside l ine (for a t ...

  • Polycom 9000-Series - page 276

    Feature Ref erence 5-166 ■ Y ou c an tell w hen so meone has joine d a call of yours wh en the l ights ne xt to the lin e or pool button ch ange to alt ernately flashin g red and green. ■ If a sys tem phone j oins a cal l on a sta ndard pho ne, there is a mome ntary “break” in the ca ll on t he standar d phone. How to Join a Call System Pho ...

  • Polycom 9000-Series - page 277

    Last Numb er Redial ( F05) 5-167 Last Number Redial (F05) Desc ript ion This featu re redi als the l ast outsi de number dialed (m aximum 2 8 digits) . It is useful fo r immediate ly redialing a bus y number . Rela ted F eatures ■ Y ou c an use S ave Number Redia l (F04) to temporaril y save the last number d ialed. The difference be tween La st ...

  • Polycom 9000-Series - page 278

    Feature Ref erence 5-168 Using System Phone T o use Las t Number Re dial: 1. If you want , lift the h andset . 2. Press the program med button or press f 0 5 . Digits are display ed on syst em displ ay phones as they ar e dialed . S tandard Phone T o use Las t Number Re dial: 1. Lift the ha ndset. Y ou hear intercom dial tone . 2. P ress # 0 5 . ...

  • Polycom 9000-Series - page 279

    Line Ac cess Mo de (#313)—R eleas e 2.0 or L ater 5-169 Line Access Mode (#313)—Relea se 2.0 or Later Desc rip tion This procedure applies only to systems configured for Hybrid mode. This Sy stem Pro grammin g proced ure identifi es indi vidual e xtensio ns that ar e to operate as key exten sions even tho ugh the sys tem is configu red for Hyb ...

  • Polycom 9000-Series - page 280

    Feature Ref erence 5-170 T o chang e the Line Access M ode setti ng for a s pecific ex tension : 1. P ress f 0 0 s s # 3 1 3 . 2. Enter the desire d extension number. For example, to program extension 18, pres s 1 8 . 3. T o chang e the Line Access M ode, press D until the appropria te valu e displa ys. 4. T o prog ram anoth er extensi on, press n ...

  • Polycom 9000-Series - page 281

    Line Ac cess Res triction (#302) 5-171 Line Access Restriction (#302) Desc rip tion This Syst em Progra mming procedu re restric ts an extension fr om receivin g and/or making out side call s on a speci fic line. F or example, yo u may want a se cretar y to answer cal ls on a m anager ’s line , but not to make an y outg oing cal ls on the li ne; ...

  • Polycom 9000-Series - page 282

    Feature Ref erence 5-172 Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o res trict an ex tension fr om maki ng ca lls on a spec ific lin e: 1. P ress f 0 0 s s # 3 0 2 at ext ensio n 10 or 1 1. 2. At the Extension: prompt, en ter the exten sion num ber to be progra ...

  • Polycom 9000-Series - page 283

    Line Assignm ent (#301 ) 5-173 Line Assignment (#301) Desc ript ion This procedure applies to key extensions or to individual lines on pooled extensio ns . This Sy stem Progr amming pr ocedur e assigns the outsi de lines tha t are ava ilable at an exte nsion. T he defaul t order of l ine assign ment to t he buttons on a system phone is from left to ...

  • Polycom 9000-Series - page 284

    Feature Ref erence 5-174 Figur e 5- 7. Default Line As signme nts Intercom Intercom Ext. Message Intercom Intercom Message Ext. Intercom Intercom Ext. Message ...

  • Polycom 9000-Series - page 285

    Line Assignm ent (#301 ) 5-175 Considerat ions ■ Y ou c annot ass ign a line that belongs to a pool as an indivi dual line on that poole d extension . ■ A line m ust be as signed to a butto n with lights . If a line is ass igned to a button without lights , you ca nnot ac cess th at line, n or can y ou program anything else on the butto n. ■ ...

  • Polycom 9000-Series - page 286

    Feature Ref erence 5-176 4. At this p oint: ■ If you want to assign th e line to the first av ailable button with lights, press D until the display reads: Line Assignment 15 L01 1 Assigned ■ If you want to remov e a line a ssignment, press D until a display similar to the f ollowing appears: Line Assignment 15 L01 2 Not Assigned ■ If you want ...

  • Polycom 9000-Series - page 287

    Line Co verage Extension ( #208) 5-177 Line Cove rage Exte nsion (#208) Desc rip tion This fea ture applie s only if yo u have a v oice messa ging sys tem. This Sy stem Progr amming pr ocedure i dentifies an exten sion as the “owner” of a specifi c outside l ine, so t he extens ion can a ctivate Call Cove rage or VMS Cove r for that l ine. Rela ...

  • Polycom 9000-Series - page 288

    Feature Ref erence 5-178 V al id Entr ies System li ne numb er System extens i on numb er No li nes ow ned by an ex tensi on ✔ Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o change th e Line Coverage s etting for an extensi on: 1. P ress f 0 0 s s # 2 0 8 at e x ...

  • Polycom 9000-Series - page 289

    Line Ring ing 5-179 Line Ringing Desc ript ion This T el ephone Progr amming p rocedure de termines ho w each o utside line or pool assign ed to an ex tension ri ngs. A li ne or poo l can ring immediat ely , rin g with a 20-second delay , or not ring at al l. Delaye d Ring is useful for ba ckup co verage o n shared lines or pools, such as for secre ...

  • Polycom 9000-Series - page 290

    Feature Ref erence 5-180 V al id Entr ies Immediate Ring ✔ Lin es Delayed R ing No Ring ✔ P ools Examples ■ Receptionist Call Routing. If y ou want calls to be answere d by the recepti onist firs t, set the lines at the recep tioni st’s extension to Imme diate Ring and th e lines at the user s’ extens ions to No Ring. ■ Receptionist Bac ...

  • Polycom 9000-Series - page 291

    Loudspea ker Pag ing (I70) 5-181 Loudspeaker Paging (I70) Desc ript ion This feat ure acces ses the lo udspeake r paging sys tem, if you have on e connecte d to the sy stem through the P A GE jack on th e proce ssor module. Rela ted F eatures ■ Users c an ma ke Simul taneo us Pag ing announcemen ts over the loudspe aker pag ing s ystem and the id ...

  • Polycom 9000-Series - page 292

    Feature Ref erence 5-182 Using System Phone T o make an anno uncement over the lou dspea ker paging system : 1. Press the program med button or i 7 0 , then lift t he hand set. 2. Speak in to the ha ndset. (T o a void feed back, do n ot use t he speake rphone.) Y our voice is heard th rough the loudspea ker pag ing sy stem. If your p aging sys tem ...

  • Polycom 9000-Series - page 293

    Making C alls 5-183 Making Calls Desc ript ion A user can ma ke a call b y diali ng an o utside ph one number or an ex tension number . There are also s everal way s to speed di al a number —see ‘‘ R e l a t e d Features’’ below. Hybrid Mode Only ■ Making calls i n Hybri d mode is the sam e as i n Key m ode exce pt users can sele ct a p ...

  • Polycom 9000-Series - page 294

    Feature Ref erence 5-184 ■ Users can ring any of the seven Hu nt Group s or vo ice sig nal Hunt G roups 1–6. For more informati on, see Group Hunt ing—Ring/V oice Signal . ■ If Station Lock is used at a n extens ion, users canno t dial out side numb ers except M arked System Sp ee d Dial Numbers and numbers on the Emergency Phone Number Lis ...

  • Polycom 9000-Series - page 295

    Making C alls 5-185 T o make an ou tsi de call on a spec ific line: 1. Press the idle line butto n (red and g reen lig hts are both off) or dial i8 plus th e two-dig it line numb er . 2. If desired, lift the ha ndset. 3. Dial the p hone nu mber . T o make an outs ide cal l using a specif ic pool: 1. Press the i dle pool butto n (red and green light ...

  • Polycom 9000-Series - page 296

    Feature Ref erence 5-186 How to Make an In te rcom C al l An inter com cal l, or insi de call, is a call between two extension s without using an outside l ine. Th ere are two wa ys you can sig nal the ex tension you are cal ling: by ringing or by voi ce. System Phone Y ou c an lift th e handset or press S before di aling, th en: 1. Press an idle i ...

  • Polycom 9000-Series - page 297

    Making C alls 5-187 ■ If you hear two b eeps, you have reac hed a busy syste m phone with V oice Interrup t On Busy Assign ed. Y o u can sp eak after the beeps . Be aware that the thi rd party to whom the r ecipient i s speaking probabl y also will hear the two beeps and the faint sound o f your voice.B e brief and disc reet in you r inter ruptio ...

  • Polycom 9000-Series - page 298

    Feature Ref erence 5-188 Manual Signaling (F13XX or F13*XX) Desc ript ion This feature applies only to P ARTNER- and MLS-model phones. This fe ature le ts you prog ram a butt on on y our P ARTNER - or MLS-mod el pho ne that you c an use to signal a predeter mined c o-worker ’s extension. It typical ly is used by a recept ionist to alert a use r w ...

  • Polycom 9000-Series - page 299

    Manual S ignaling (F13XX o r F13*XX ) 5-189 ■ A Manual Signali ng butto n does no t initiate an inte rcom call unless you lif t the hands et or pr ess S , press i , and then pres s the Man ual Signali ng butto n. ■ T o respon d to a sig nal, the tar get exten sion must p lace an i ntercom ca ll to the pers on signa ling. Prog ramming (See Figur ...

  • Polycom 9000-Series - page 300

    Feature Ref erence 5-190 Message Light Off (F10X X) Desc ript ion This fe ature turns off the messa ge light a t a specifie d extensi on (wher e XX is a system extension n umber). Rela ted F eatures For instr uctions for turning on the message l ight, see ‘ ‘Message Lig ht On (F09XX)’’ on page 5-1 92. Considerat ions ■ This featu re turns ...

  • Polycom 9000-Series - page 301

    Message Light Off ( F10XX) 5-191 5. Optiona lly , dial the two-d igit exte nsion num ber of your most common destinat ion, or s kip to Step 6 if yo u want only the featur e code o n the button. 6. Program a nother bu tton for thi s extensi on or ex it programm ing mo de. Using System Phone T o turn off the message li ght: 1. Press the progra mmed b ...

  • Polycom 9000-Series - page 302

    Feature Ref erence 5-192 Message Light On (F09 XX) Desc ript ion This fe ature turns on the mes sage li ght at a specified extensio n (where XX is a system extension n umber). Rela ted F eatures ■ For in structions on turn ing off the me ssage l ight, see ‘ ‘ Message Ligh t Off (F10XX)’’ on page 5-190 . ■ Y ou m ay be abl e to use t his ...

  • Polycom 9000-Series - page 303

    Message Light On ( F09XX) 5-193 4. Press f 0 9 . 5. Optiona lly , dial the two-d igit exte nsion num ber of your most common destinat ion, or s kip to Step 6 if yo u want only the featur e code o n the button. 6. Program a nother bu tton for thi s extensi on or ex it programm ing mo de. Using System Phone T o turn on t he messa ge light: 1. Press t ...

  • Polycom 9000-Series - page 304

    Feature Ref erence 5-194 Music-on-Hold (#602) Desc rip tion This Sys tem Pro grammin g procedur e activa tes or d eactivates the Music -on-Hold jack on the proc essor mo dule. Th e jack must be ac tive an d an audio sourc e must be connec ted to the jack in order to provid e recorde d musi c or mess ages to call ers on ho ld . Rela ted F eatures ? ...

  • Polycom 9000-Series - page 305

    Music- on-Hold (#602) 5-195 V alid Entrie s 1 = Activ e ✔ 2 = Not Ac tive Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o change th e setting of the M usic-on-Hol d jack: 1. Press f 0 0 s s # 6 0 2 at extens io n 10 or 1 1. 2. T o activat e or d eactivat e the Mu ...

  • Polycom 9000-Series - page 306

    Feature Ref erence 5-196 Music-on-Hold V olume (#614) Desc ript ion This S ystem P rogrammin g proced ure all ows you to sele ct one of s even vo lume settings for the ex ternal m usic sour ce provi ded throug h the Musi c-on-H old jack on the P A R TNER ACS proc essor m odule. T his sett ing is s ystem-w ide. Rela ted F eatures Music-on- Hold (#6 ...

  • Polycom 9000-Series - page 307

    Night Ser vice Butto n (#503) 5-197 Night Servic e Button (#503) Desc ript ion This Sy stem Progr amming pr ocedure i dentifies a button o n the sys tem phone at extension 1 0 to be used to turn Night Ser vice on and off. When Night Service i s on, all l ines and pools as signed t o the ph ones of the users in the Nigh t Servi ce Group ri ng immedi ...

  • Polycom 9000-Series - page 308

    Feature Ref erence 5-198 V al id Entr ies 1 = Assig ned to nex t availa ble but ton at exte nsion 10 2 = Not As signed ✔ 3 = Sele ct Bu tton (then press a pr ogramma ble bu tton to assig n Night Service to that but ton) Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial programm ing button s such as s and e on system phones.) ...

  • Polycom 9000-Series - page 309

    Night Ser vice Butto n (#503) 5-199 2. Enter th e passwor d. The gr een light is on ste ady . Night Servic e is on. T o turn Nig ht Servic e off: 1. Press the Night S ervice b utton at extensio n 10. ■ If a Sys tem Pass word is pr ogrammed, the green l ight next to the button flashes; you mu st conti nue wit h Step 2. ■ If no System Pa ssword i ...

  • Polycom 9000-Series - page 310

    Feature Ref erence 5-200 Night Servic e Group Exten sions (#504) Desc ript ion This Sys tem Pro gramming pr ocedur e assigns extensions to the Nig ht Servic e Group. When Nigh t Service is on and a call co mes in , all exte nsions in the Nigh t Service Group rin g immedi ately , re gardless of normal Line Ring ing setti ngs. Any extensions that wou ...

  • Polycom 9000-Series - page 311

    Night Ser vice Gr oup Exten sions (#5 04) 5-201 Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) 1. Press f 0 0 s s # 5 0 4 at extension 10 or 1 1. 2. Enter th e number o f the exten sion to be pr ogramm ed. For ex ample, to progra m extension 13, pres s 1 3 . 3. T o as ...

  • Polycom 9000-Series - page 312

    Feature Ref erence 5-202 Number of Lines (#104) Desc ript ion This feature should be used only for initial system setup. This Sys tem Pro gramming pr ocedur e determine s in Key mode the n umber of outside l ines tha t are auto maticall y assi gned to al l syste m extensi ons; in Hybrid mode, it d etermine s the numb er of line s assigne d to the m ...

  • Polycom 9000-Series - page 313

    Number of Lines (#10 4) 5-203 V alid Entrie s 3 lines for the P A RTNER ACS proce ssor modul e and 308E C module, p lus 2 li nes per 206 o r 200 mod ule, plus 4 lines per 400 m odule ✔ Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o assign lines to the syst em at ...

  • Polycom 9000-Series - page 314

    Feature Ref erence 5-204 Outgoing Call Restricti on (#401) Desc ript ion This Sys tem Progr amming pr ocedure i dentifies the types of outgoi ng calls th at can b e made on a ll lines at an ext ension. S ee ‘ ‘Dia ling Restrictio ns and Permi ssi ons’’ o n pa ge 2-1 2 for a sum mary of calling rest riction s. Rela ted F eatures ■ This res ...

  • Polycom 9000-Series - page 315

    Outgoing Call Restr iction (#40 1) 5-205 ■ If the sys tem is co nnected to a PBX or Cen trex syst em and a d ial-out cod e (usually 9) is need ed to p lace calls o utside the PBX or Centrex system , the control unit may not be able to prev ent ca lls for extensions restric ted to Local On ly . If dialing restric tions a re need ed on Cen trex l i ...

  • Polycom 9000-Series - page 316

    Feature Ref erence 5-206 Outgoing Call Restricti on Button (#1 14) Desc ript ion This Sys tem Pro gramming pr ocedur e identifies a butto n on the s ystem pho ne at extensi on 10 to be used to chan ge the current Outgoin g Call R estrict ion s etting fo r an extensio n. This b utton is u seful for quickl y chang ing an extensio n’s restrict ion. ...

  • Polycom 9000-Series - page 317

    Outgoing Call Restr iction Butto n (#114) 5-207 V alid Entrie s 1 = Assig ned to nex t availa ble button at exte nsion 10 2 = Not As signed ✔ 3 = Sele ct butt on (then p ress a pr ogrammab le button w ith lights to assi gn Outgoing Call Restri ction to that button) Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mmi ...

  • Polycom 9000-Series - page 318

    Feature Ref erence 5-208 Using T o chang e an exten sion’s Out going Call Restricti on se tting: 1. Press the Outgoing Call Res triction bu tton at exte nsion 10 . The green light next to the Outgoing Call Rest riction bu tton turns on and extension 1 0 appea rs busy t o the system . 2. Press the Auto Dial button for the desi red exte nsion repea ...

  • Polycom 9000-Series - page 319

    Outsid e Conferen ce Denial (#109) 5-209 Outside Confer ence Denial (#109) Desc rip tion This Syste m Progr amming pr ocedure det ermines whether u sers can inc lude more than on e outside party in a conferen ce ca ll. Rela ted F eatures ■ For in stru ctions on ma king co nferen ce call s, se e Confer ence Calls . ■ Use Confere nce Dro p to dro ...

  • Polycom 9000-Series - page 320

    Feature Ref erence 5-210 Personal Speed Dial Numbers Desc ript ion This T el ephone Pr ogrammi ng procedu re lets you st ore up to 20 freque ntly-dialed numbers for eac h extensio n. Pers onal Sp eed Dia l number s can be dialed qu ickly by press ing f (or # at inter com dial to ne on a sta ndard pho ne) and t he two-digit c ode from 80 through 99. ...

  • Polycom 9000-Series - page 321

    Person al Spe ed Dia l Numbe rs 5-211 V alid Entrie s Any phon e number— up to 28 c haracters consisti ng of the dig its 0–9, * , # , and specia l dialin g funct ions that you can a ccess by press ing h (Paus e), ! (Stop), S ( Recall), an d & (T ouch- T one Ena ble)—as signed t o codes 8 0 through 9 9. No number assigned t o any c ode ✔ ...

  • Polycom 9000-Series - page 322

    Feature Ref erence 5-212 3. Dial the tw o-digit Persona l Speed Di al code (80–99). If you did not s pecify a n outside line or pool, t he syste m automa ticall y sele cts one, t urns on t he speak er if the handset i s in the c radle, and d ials the number. The numb er being diale d shows o n a displ ay ph one. S tandard Phone Y ou can d ial Per ...

  • Polycom 9000-Series - page 323

    Pickup Group Extensions (#501) 5-213 Pickup Gr oup Extens ions (#501) Desc ript ion This Sy stem Pro grammin g proced ure lets y ou assign e xtension s to a Pi ckup Group. When a ca ll ring s at an ex tension in a Pic kup Group , a use r at any o ther extension i n the sy stem can answer th e ringing c all by dia ling the P ickup Grou p code. T he ...

  • Polycom 9000-Series - page 324

    Feature Ref erence 5-214 5. At this p oint: ■ T o assig n or u nassign anoth er extens ion, p ress n or p until the extensi on number shows on the displ ay . The n repeat Step 4 . ■ T o progra m another group, pres s N P and enter a n ew group n umber . Then repeat Steps 3 a nd 4. 6. Select a nother pr ocedure or exit prog ramming mode. ...

  • Polycom 9000-Series - page 325

    Pool Ac cess Re stricti on (#315 )— Releas e 2.0 or Later 5-215 Pool Access Restricti on (#315)— Rele ase 2.0 or Later Desc rip tion This procedure applies only to pooled extensions in Hybrid mode. This Sy stem Pro grammin g proced ure restric ts a pool ed extens ion from receivi ng and/or mak ing outsid e calls on all lin es belo nging to a sp ...

  • Polycom 9000-Series - page 326

    Feature Ref erence 5-216 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o rest rict an e xtensio n from mak ing or r eceiving c alls on all the li nes in a s pecific pool: 1. P ress f 0 0 s s # 3 1 5 . 2. Enter the number o f the exten sion to b e programm ed. For e ...

  • Polycom 9000-Series - page 327

    Pool Ex tension Assignm ent (#314 )—Releas e 2.0 or Later 5-217 Pool Extension Assi gnment (#314)—Relea se 2.0 or Later Desc rip tion This feature applies only to pooled extensions in Hybrid mode. This Sy stem Pro grammin g procedur e identifi es the po ols that a re assign ed to buttons at a p ooled exte nsion. The s ystem uses two buttons to ...

  • Polycom 9000-Series - page 328

    Feature Ref erence 5-218 Considerat ions ■ Y ou c annot assign pool button s to exten sion 10 o r to any ke y ext ension. ■ The mai n pool butt ons are alwa ys ass igned to th e two leftm ost but tons on the bott om row of a system p hone. Y ou canno t use Selec t Button (Setting 3) for the ma in pool ( 880) dur ing Poo l Extensio n Assignm ent ...

  • Polycom 9000-Series - page 329

    Pool Ex tension Assignm ent (#314 )—Releas e 2.0 or Later 5-219 4. At this p oint: ■ If you want to assi gn the pool to the f irst available button with light s, press D until a d isplay si milar t o the follo wing ap pears: Pool Ext Assign 15 P881 1 Assigned ■ If you want to remov e a pool a ssignment, p ress D until a display similar to the ...

  • Polycom 9000-Series - page 330

    Feature Ref erence 5-220 Pool Line Assi gnment (#207)—Relea se 2.0 or Later Desc rip tion This procedure applies only to systems configured for Hybrid mode. This Sys tem Pro grammin g proced ure assig ns lines to or remo ves l ines from the main and auxilia ry pool s supported for Hybri d mode. Y ou c an chang e line assign ments in the main poo ...

  • Polycom 9000-Series - page 331

    Pool Lin e Assi gnment (# 207)—Rele ase 2.0 or Later 5-221 Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o chang e the assig nment o f lines to poo ls: 1. Press f 0 0 s s # 2 0 7 . 2. Enter th e first lin e to be pr ogrammed . For exam ple, to pr ogram line 8, pr ...

  • Polycom 9000-Series - page 332

    Feature Ref erence 5-222 Privacy (F07) Desc ript ion This feature is available only on system phones. This fe ature le ts system p hone user s press a progr ammed butto n to turn P rivacy on and off, prev enting or allowing o ther use rs to join c alls a t the user ’s ex tension as needed . Related Pr ocedur es ■ If Automatic Ex tension Privacy ...

  • Polycom 9000-Series - page 333

    Priva cy (F07) 5-223 Prog ramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o prog ram a Priv acy but ton: 1. Press f 0 0 s s c at ext e ns io n 10 or 1 1. 2. Dial the n umber of t he extens ion to be p rogram med with thi s feature. 3. Press a p rogrammabl e button wi th l ...

  • Polycom 9000-Series - page 334

    Feature Ref erence 5-224 Recall (F03) Desc rip tion This fe ature ca uses the system to send a t imed swit chhoo k flash o ver the telephone line to “ recall” a new dial tone or to access a PBX, central office, or Cent rex fe ature , such as Cal l W ai ting. Rela ted F eatures ■ If users ha ve trouble with Recal l, use Rec all Timer Duration ...

  • Polycom 9000-Series - page 335

    Recall (F03) 5-225 Prog ramming (See Figu r e 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o progra m a Recall bu tton: 1. Press f 0 0 s s c at ext e ns io n 10 or 1 1. 2. Enter th e number o f the exten sion to be pr ogramm ed with this fe ature. 3. Press a p rogramm able butto n. 4. Pre ...

  • Polycom 9000-Series - page 336

    Feature Ref erence 5-226 Recall Timer Duration (#107) Desc rip tion This Sys tem Pro gramming pr ocedur e lets you c hange the length of the time d signal, or switch hook fl ash, generate d by the system Recall feat ure (as w ell as b y the R ecall optio n used in Auto Dial and Spe ed Dial numbers) . Recall sen ds this timed si gnal o ver the p hon ...

  • Polycom 9000-Series - page 337

    Recall Timer Duratio n (#107) 5-227 3. Select a nother pr ocedure or exit prog ramming mode. 4. If you ar e using R ecall to ac cess P BX or Cen trex featur es, test t he new Recall Timer setting : ■ If a call is dis connected, s horten th e time. ■ If the Reca ll signal h as no effect, l engthen the time. ...

  • Polycom 9000-Series - page 338

    Feature Ref erence 5-228 Record-a-Call (F24 )—Release 3.0 or Later Desc ript ion This fea ture applie s only to s ystems t hat have PM VS Rele ase 5.0 or la ter equipped with four ports, and an MLS or P ARTNER system phone. This feature is not available on T ip/Ring phones. This fe ature allows the user to rec ord an acti ve co nversatio n in the ...

  • Polycom 9000-Series - page 339

    Record-a- Call (F2 4)—Release 3.0 or Late r 5-229 ■ If another user attemp ts to rec ord a call while two others are being recorded, and pu shes the re d stead y Record- a-Call b utton, the s ystem ignores it. ■ T o use t his featur e, you m ust as sign four p orts into Hunt G roup 7. T his requires PMVS Rel ease 5 and an upgrad e card, whi c ...

  • Polycom 9000-Series - page 340

    Feature Ref erence 5-230 Remote Administration Password (#730) —Release 3. 0 or Later Desc ript ion This feature can be used only from a sy stem phone. In order to perform the remote admi nistrati on, the System Adm inistr ator must give this passw ord to the remot e party . This fe ature prev ents unau thorized us e of the remote a dministrat io ...

  • Polycom 9000-Series - page 341

    Remote Adm inistrati on Passwor d (#730) —Re lease 3.0 or Later 5-231 3. Enter or change the passw ord by en tering the two -digit c haract er codes found in E xtensio n Name Dis play , T a ble 5.1. 4. T o save the pass word, pres s e . The bottom line of the dis play shows the pass word as it h as bee n entered. 5. Select a nother pr ocedure or ...

  • Polycom 9000-Series - page 342

    Feature Ref erence 5-232 Restore Pr ogramming (#125) Desc ript ion This Sys tem Pro grammin g proced ure enabl es you to r einstate your sy stem and telephone program ming (exc ept the System Da y , System D ate , and Syst em Tim e ) to th e setting s saved on a PC Card at the last sy stem bac kup (ma nual or automa tic). Thi s procedure is usefu l ...

  • Polycom 9000-Series - page 343

    Restore Progr a mmi ng (#125 ) 5-233 ■ PC Card S lot 2 is re commende d for the B ackup/R estore PC Card; however , eit her sl ot can b e used. I f the system detect s Back up/Restore PC Cards in both slots when a resto re begins , the f irst slot i s used and the seco nd is ig nored . V alid Entrie s 1 = MAN. mmddy y ✔ (where mmddy y = the mo ...

  • Polycom 9000-Series - page 344

    Feature Ref erence 5-234 4. P ress e to star t the restor e. If the system de tects an er ror before beginning the restore, the bottom line of the d isplay sh ows one of the followi ng mess ages: Insert Card or Insert Valid Card Bad File or Bad File - Try Again Incompat Version or Incompatible Versions Empty File (See Chap ter 6, ‘ ‘T roublesho ...

  • Polycom 9000-Series - page 345

    Ring on T ransfer (#1 19) 5-235 Ring on T ransfer (#1 19 ) Desc ript ion This Sys tem Program ming proc edure let s you specify what calle rs hear whil e they are bein g transf erred. If Ring on Transfer is set to Activ e, callers he ar ring ing as they are being trans ferred; if it is se t to Not Ac tive, calle rs hear s ilence unl ess Music- on-H ...

  • Polycom 9000-Series - page 346

    Feature Ref erence 5-236 Rotary Dialing T imeout (#108) Desc rip tion This Sys tem Progr amming pr ocedure c hanges th e length o f the Rota ry Dialing T imeout. Y o u may need to c hange the le ngth of the timeout if yo u have any r otary lines a nd you are h aving trouble calling out on sta ndard touch- tone phon es. For example , if user s dial ...

  • Polycom 9000-Series - page 347

    Save Num ber Redia l (F04 ) 5-237 Save Number Redial (F04) Desc ript ion This feature is available only on system phones. This featu re save s into temporary memory the last outside n umber (u p to 28 digits) di aled fro m an exten sion with a system p hone. Users can use this featu re to save a n umber bef ore they h ang up on a busy or una nswere ...

  • Polycom 9000-Series - page 348

    Feature Ref erence 5-238 4. P ress f 0 4 . 5. Progra m another button for thi s extens ion or exi t progr amming mo de. Using T o save a number , from a system phone, pr ess the p rogrammed button o r press f 0 4 a fter dialing the number, but before ha nging up. T o redial a stored number , press the prog rammed b utton again or press f 0 4 a gain ...

  • Polycom 9000-Series - page 349

    Send All Calls 5-239 Send All Cal ls Desc rip tion Y ou can use t he Call Coverage o r VMS Co ver with Do Not Dist urb button s to send interco m and t ransferre d calls an d outsi de call s on o wned lines immedi ately to your v oice mai lbox. Rela ted F eatures ■ If Call Coverage is on and a call that is eligibl e for cov erage begins to ring, ...

  • Polycom 9000-Series - page 350

    Feature Ref erence 5-240 ■ If VMS Cover is already turned on, pr ess the Do No t Disturb bu tton. All cov ered cal ls are se nt immedia tely to the voice m essagin g system until you turn off Do Not Distu rb. T o send covere d calls immed iately to covera ge when Call Cove rage and VMS Cover are both on, pr ess Do No t Disturb . All cal ls go to ...

  • Polycom 9000-Series - page 351

    Simultan eous Paging ( I*70) 5-241 Simultaneous Paging (I*70) Desc rip tion This feat ure acces ses the lo udspeake r paging sys tem, if you have on e connecte d to the system thr ough the P AGE jack on the primary pr ocessor module, and al l of the id le systems phones w ith sp eakers as signed to Calling Group 1. Rela ted F eatures ■ Y ou mus t ...

  • Polycom 9000-Series - page 352

    Feature Ref erence 5-242 Using System Phone T o make an anno uncement over the lou dspea ker paging system and the idle system phones wi th speaker s in Callin g Group 1: 1. Press the program med button or i * 7 0 , the n lift the handset. 2. Speak in to the ha ndset. (T o a void feed back, do n ot use t he speake rphone.) Y our voice is he ard th ...

  • Polycom 9000-Series - page 353

    SMDR Outp ut Format ( #610) 5-243 SMDR Output Format (#61 0) Desc rip tion Call Reporti ng (often referred to as Station Message Detail Recor ding or SMDR) provid es detailed tracking o f telephone usage in a printe d repor t. This Syste m Progra mming pr ocedure a llows you to s pecify whe ther a max imum of 15 di gits or 24 digits is printe d for ...

  • Polycom 9000-Series - page 354

    Feature Ref erence 5-244 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o chan ge the max imum nu mber of d igits fo r diale d number s that ca n print on ca ll reports: 1. P re ss f 0 0 s s # 6 1 0 at ex tension 10 or 1 1. 2. P ress D until th e appropr iate val ue ...

  • Polycom 9000-Series - page 355

    SMDR Record Type (#60 8) 5-245 SMDR Record T ype (#608) Desc rip tion Call Reporti ng (often referred to as Station Message Detail Recor ding or SMDR) provid es detailed tracking o f telephone usage in a printe d repor t. This Syste m Progra mming pr ocedure allows y ou to spe cify whe ther all calls o r outgoi ng calls only are to be incl uded on ...

  • Polycom 9000-Series - page 356

    Feature Ref erence 5-246 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o identi fy the ty pe of call s to inc lude for call r eporting : 1. P ress f 0 0 s s # 6 0 8 at exten sion 10 or 1 1. 2. P ress D until th e appropr iate val ue displ ays. 3. Select a nother pr ...

  • Polycom 9000-Series - page 357

    SMDR Talk Time (#61 1)—Release 2.0 or Late r 5-247 SMDR T alk Time (#61 1)—Relea se 2.0 or Later Desc rip tion Call report ing (often ref erred to as M Station Message D etail R ecordin g or SMDR) provid es detailed tracking o f telephone usage in a printe d repor t. This Syste m Progra mming pr ocedure al lows you t o indica te whethe r or not ...

  • Polycom 9000-Series - page 358

    Feature Ref erence 5-248 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o incl ude the T a lk fiel d on ca ll reports : 1. P ress f 0 0 s s # 6 1 1 . 2. P ress D until th e appropr iate value display s. 3. Select a nother pr ocedure or exit prog ramming mode. ...

  • Polycom 9000-Series - page 359

    SMDR Top of Page (#60 9) 5-249 SMDR T o p of Page (#609 ) Desc rip tion Call Reporti ng (often referred to as Station Message Detail Recor ding or SMDR) provid es detailed tracking o f telephone usage in a printe d repor t. This Syste m Progra mming pr ocedure no tifies the system that the pr inter ha s been al igned to the top of a new pag e. Use ...

  • Polycom 9000-Series - page 360

    Feature Ref erence 5-250 Special Dialing Functions Desc ript ion This fe ature le ts you ad d specia l chara cters for System S peed D ial numbe rs, Person al Speed Dial numbe rs, and Auto Dial numbers , as follow s: Considerat ions Special character s cannot b e used when dialing a numb er manual ly . Examples ■ Pause: T o call an answer ing mac ...

  • Polycom 9000-Series - page 361

    Special Dialing Functions 5-251 ■ Recall/Centrex Feat ure Button: The f ollowing entr y shows ho w to program a n Auto Dial butto n with a C entrex fe ature tha t you use wh ile on a call, fo r whic h the featu re acce ss code is * 32. This ex ample includ es a Recall sig nal to se nd a switc hhook fl ash to the Centrex s ystem wh en you are alre ...

  • Polycom 9000-Series - page 362

    Feature Ref erence 5-252 S tar Code D ial Delay (#41 0) Desc ript ion Central O ffices of some phone com panies support th e use of s tar code s before the diale d phone number to obtain spec ial ser vices; fo r exampl e, in som e areas, you can dial *67 to preven t Caller ID i nformati on from be ing sent t o the call ed party . ( Rotary p hones u ...

  • Polycom 9000-Series - page 363

    Star Code Dial Dela y (#410 ) 5-253 Rela ted F eatures ■ Y ou c an in clude s tar code s in Allowed Phone Number Lists and Disallowed P hone Number Lists . ■ Star Co de Dial Delay settings apply to Auto Dialing , Last Number Re dial , Personal Speed Dial Numbers , Save Numb er Redial , and System Spee d Di al Num bers . ■ If Dial Mode (#201) ...

  • Polycom 9000-Series - page 364

    Feature Ref erence 5-254 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o change th e Star Co de Dial Delay setting: 1. P ress f 0 0 s s # 4 1 0 at exten sion 10 or 1 1. The curr ent setti ng is dis played. 2. Press the number o n the dial pad for the setting you wa ...

  • Polycom 9000-Series - page 365

    Statio n Lock (F 21) 5-255 S tatio n Lock (F21) Desc ript ion This feature is available only on system and standard touch-to ne pho nes. This featu re lets u sers e nter a four- digit code on their telephone dialpad to “lock” their exten sion. Lat er , the user enter s the id entical code to unlock the extensi on. Statio n Lock helps to preven ...

  • Polycom 9000-Series - page 366

    Feature Ref erence 5-256 4. P ress f 2 1 . 5. Progra m another button for thi s extens ion or exi t progr amming mo de. Using System Phone Y ou c an lock an exten sion when the pho ne is idle o r while active o n an inter com or outsi de call using the hands et or sp eakerphone. 1. P ress t he S tati on Loc k butt on or pres s f 2 1 . On a pr ogram ...

  • Polycom 9000-Series - page 367

    Statio n Lock (F 21) 5-257 4. Re-enter the four-digi t code. If the co de ente red in Step 4 m atches t he co de entere d in Ste p 3, you hear silenc e. The ex tension is lock ed. If the code entered in Step 4 d oes not ma tch the c ode enter ed in Step 3, you hear fast bus y tone and the exten sion rem ains unloc ked. Repea t the lockin g proced u ...

  • Polycom 9000-Series - page 368

    Feature Ref erence 5-258 S tation Unlock (F22) Desc ript ion This feature is available only at extension 10 or 1 1. This fe ature le ts you un lock a s pecific us er ’s lock ed exten sion. Use this feat ure when a use r forget s the cod e he or s he used to lock th e extension. Rela ted F eatures Use Statio n Lock to lock and un lock from an exte ...

  • Polycom 9000-Series - page 369

    System Date (#101 ) 5-259 System Date (#101) Desc rip tion This Sy stem Progr amming pr ocedur e sets the mo nth, day , and year . The sys tem display s only the month a nd day on display ph ones when t he phon e is idle; th e month, day , and year p rint on SMDR call repor ts. Rela ted F eatures ■ The Syste m Date is used to da te-stamp the back ...

  • Polycom 9000-Series - page 370

    Feature Ref erence 5-260 System Day (#102) Rel ease 2.0 and Earlie r Desc rip tion System Da y is not applicable t o Release 3.0 or later . In those relea ses, the system ca lculates t he day of th e week for you, using System Date (#101) . This Sys tem Pro gramming pr ocedur e sets the da y of th e week that appears on system display phone s. Rela ...

  • Polycom 9000-Series - page 371

    System Pa ss wor d (#403) 5-261 System Password (#403 ) Desc rip tion This feature is available only on P ARTNER- and MLS-model phones. This Sys tem Program ming pro cedure de fines a four- digit pas sword that users can enter from P ARTNER- and MLS-model phones to override dialing restriction s (if the extens ion has access to an outs ide line) . ...

  • Polycom 9000-Series - page 372

    Feature Ref erence 5-262 System Release S tatus (F59) Desc ript ion When cal ling for custom er suppo rt, yo u need to k now the releas e level o f your system . This featu re enabl es yo u to deter mine that i nformati on at any s ystem display phone . A displ ay simi lar to th e followin g appe ars: P ACS R2.0 C01 This m essage indi cates th at t ...

  • Polycom 9000-Series - page 373

    System Reset—Progr amming Sav ed (#728 ) 5-263 System Reset—Programming Saved (#728 ) Desc ript ion This Sy stem Progr amming pr ocedure r esets th e system wh ile retaini ng the curre ntly pro grammed settings . Reset the syst em only w hen advis ed to do s o by technic al su ppo rt per s onne l. Rela ted F eatures After a p ower fail ure or s ...

  • Polycom 9000-Series - page 374

    Feature Ref erence 5-264 ■ All of th e system and telep hone prog ramming setti ngs that were in effect before th e power fai lure or do wn period ar e retain ed (exc ept those mentio ned in the “Related Feature s” sectio n above) ; they do n ot revert t o the defaul t settings. Using (See Figure 2-3 on page 2 -22 for the location of spe cial ...

  • Polycom 9000-Series - page 375

    System Sp eed Dia l Numbe rs 5-265 System Speed Dial Number s Desc rip tion This featur e lets you pr ogram a list of up to 100 fr equently -dialed numbers for the system . Anyone on the sy stem can dial a Sy stem Speed Dial number by pressing f (or # at interco m dial tone on a stan dard phone) and the thr ee-digit c ode from 600 through 6 99. Y o ...

  • Polycom 9000-Series - page 376

    Feature Ref erence 5-266 ■ If the sys tem is con nected to a P BX or Cent rex syst em and a d ial-out cod e (usual ly 9) is n eeded t o place cal ls outsi de the PBX or Cent rex sy stem, include the dial- out code and one or more pa uses (if a vailabl e) in Sp eed Dial numb ers that must dial out of the PBX o r Centrex s ystem. ■ If you pr ogra ...

  • Polycom 9000-Series - page 377

    System Sp eed Dia l Numbe rs 5-267 4. At this p oint: ■ T o progra m another System Speed Dia l number , start f rom Step 2. ■ T o progra m over an ex isting num ber , enter the new number af ter sele cting the three-digi t code. ■ T o remove a Syste m Speed Di al number , ente r the num ber ’s three-digi t code an d press ! onc e. 5. Press ...

  • Polycom 9000-Series - page 378

    Feature Ref erence 5-268 System Time (#103) Desc rip tion This Sys tem Pro grammin g proced ure sets th e time that appears on syst em display phone s. Rela ted F eatures ■ Backup Programming—Automatic (#123) uses the Sys tem T ime to schedul e the au tomatic b ackups . ■ Backup Programming—Automatic (#123 ) and Backup Pr ogramming— Manua ...

  • Polycom 9000-Series - page 379

    Toll Ca ll Prefix (#402) 5-269 T oll Ca ll Prefix (#402) Desc rip tion This Sy stem Pro grammin g procedur e indicates whether users m ust dial a 0 or 1 before th e area co de to mak e a long- distance call, o r just the ar ea code and number . This f eature shoul d be set t o reflec t the dialing patterns of your local telephone compa ny . Rela te ...

  • Polycom 9000-Series - page 380

    Feature Ref erence 5-270 T ouch-T one Enable (F08) Desc rip tion This feature is available only on system phones. This fe ature le ts a sys tem phone user se nd touch- tone sig nals on a n outsi de call over a rotary lin e. For example , a user may need to dial tou ch-tone digit s while on a call t o a bank-by -phone ser vice. Related Pr ocedur es ...

  • Polycom 9000-Series - page 381

    Transfer Return Ext ension ( #306) 5-271 T ransfer Return Extension (#306 ) Desc ript ion By defau lt, transfer red calls r eturn to t he originati ng extensi on if they are not answere d. This Sy stem Progr amming procedure can be us ed to iden tify a different retur n extension for the exten sion that transfers a c all. Rela ted F eatures ■ Y o ...

  • Polycom 9000-Series - page 382

    Feature Ref erence 5-272 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o chang e the Transfer Return Ex tension fo r a specif ic extensi on: 1. P ress f 0 0 s s # 3 0 6 at extensi on 10 or 1 1. 2. Dial the n umber of t he originati ng extens ion. 3. Dial the n umbe ...

  • Polycom 9000-Series - page 383

    Transfer Ret urn Rings ( #105) 5-273 T ransfer Return Rings (#105) Desc ript ion This Sy stem P rogramm ing proced ure, w hich appl ies t o all sy stem ext ensions , define s the numb er of tim es a transfe rred c all rings before i t goes to th e transfe r return ext ens io n. Rela ted F eatures ■ By defau lt, transfer red calls r eturn to t he ...

  • Polycom 9000-Series - page 384

    Feature Ref erence 5-274 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o chang e the numbe r of time s a transfe rred ca ll rings before r eturning to the transfer r eturn exten sion: 1. P ress f 0 0 s s # 1 0 5 at extensi on 10 or 1 1. 2. Enter a s etting ( 0–9) ...

  • Polycom 9000-Series - page 385

    Transferri ng Calls 5-275 T ransferrin g Calls Desc ript ion This sec tion explai ns how to transfer c alls usin g the & but ton on a sy stem phone or the switc hhook on a standar d phone. Transferrin g a call lets use rs “pass” a call from one extension t o anothe r . Users ca n transf er both ou tside ca lls and inter com calls to other e ...

  • Polycom 9000-Series - page 386

    Feature Ref erence 5-276 ■ When a c all you t ransferr ed is ans wered, if you began the call on an indivi dual line, the red lig ht goes on next to th e line but ton goes on ; if you began the c all on a line in a pool, the call no longer appears on your ph one. ■ If you tran sfer a call to an extension fo r which you ha ve an Auto Di al butto ...

  • Polycom 9000-Series - page 387

    Transferri ng Calls 5-277 ■ If you do n ot wish to announ ce the ca ll, hang u p as soon as you h ear ringing (after Ste p 2 above). I f no one answers, th e call rin gs back at y our extensi on (unle ss a different tr ansfer return exte nsion is programm ed for your ex tension)—l ift the han dset and y ou are rec onnected to the cal ler . ■ ...

  • Polycom 9000-Series - page 388

    Feature Ref erence 5-278 S tandard Phone ■ T o pass a call to an other ex tension: 1. While o n a cal l, press t he swi tchhoo k down onc e rapid ly . Y ou hear intercom dial tone . 2. D ial the ex ten sio n numb er ( or 7 7 and a Hunt Group n umber or 7 and a Cal ling Grou p number) t o which you want the call transferred . 3. When someone a nsw ...

  • Polycom 9000-Series - page 389

    Unique Li ne Ringing (#209) —Release 3.0 o r Later 5-279 Unique Line Ri nging (#209)—Release 3.0 or Later Desc ript ion This feature applies only to MLS, P ARTNER, and T ransT alk phones. This featu re allows a ringing pattern ( maximum of eight) to be assi gned on a p er line bas is for use rs to differenti ate, by s ound, whic h line is ri ng ...

  • Polycom 9000-Series - page 390

    Feature Ref erence 5-280 VMS Cover (F15) Desc rip tion This fea ture applie s only if yo u have a v oice messa ging sys tem. It is available only on system phones. This fe ature le ts system p hone user s press a pr ogramm ed button to turn VMS Cover on and off, routin g unanswere d interc om and tra nsferred cal ls for thei r extensi on to the Cal ...

  • Polycom 9000-Series - page 391

    VMS C over (F15 ) 5-281 Prog ramming (See Figure 2-3 on page 2-22 for the location of speci al programm ing button s such as s and e on system phones.) T o prog ram a VM S Cover button: 1. Press f 0 0 s s c at ext e ns io n 10 or 1 1. 2. Enter th e number o f the exten sion to be pr ogramm ed with this fe ature. 3. Press a p rogrammabl e button wi ...

  • Polycom 9000-Series - page 392

    Feature Ref erence 5-282 VMS Cover Rings (#1 17)— Release 2.0 o r Earlier Desc rip tion This fea ture applies o nly if yo u have a v oice messa ging syste m. This S ystem P rogramm ing proc edure, w hich a pplies t o all sy stem e xtensio ns programme d for VMS Cover , defines the num ber of tim es a call ri ngs befor e it is sent t o a user ’s ...

  • Polycom 9000-Series - page 393

    VMS C over Rings (#321)— Release 3.0 or Lat er 5-283 VMS Cover Rings (#321)— Release 3.0 o r Later Desc rip tion This fea ture applies o nly if yo u have a v oice messa ging syste m. This Sy stem P rogramm ing proc edure, w hich appl ies t o all sy stem e xtensio ns programme d for VMS Cover , defin es the num ber of tim es a cal l rings be for ...

  • Polycom 9000-Series - page 394

    Feature Ref erence 5-284 VMS Hunt D elay (#506) Desc rip tion This fea ture applies o nly if yo u have a v oice messa ging syste m. This Sys tem Pro gramming pr ocedur e determine s when outs ide cal ls should be answere d by the A utomated A ttendant Se rvice of the voi ce messagi ng syst em. Y ou c an set th e system for any num ber of r ings, 0- ...

  • Polycom 9000-Series - page 395

    VMS Hunt Dela y (# 506 ) 5-285 V alid Entrie s For Releas e 3.0 or Later : Mode 1 = Day 2 = Night Number of Rings 0 - 6 2 ✔ Prog ramming For Releas e 2.0 or Earl ier: (See Figu re 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o chang e the VMS Hunt Delay setting f or the vo ice mes sagin ...

  • Polycom 9000-Series - page 396

    Feature Ref erence 5-286 VMS Hunt Schedule (#507) Desc rip tion This fea ture applies o nly if yo u have a v oice messa ging syste m. This Sys tem Progr amming pr ocedure d etermine s whether the outside l ines assign ed to Hunt G roup 7 hu nt through the VM S Hunt Grou p all the time, on ly during D ay opera tion (Nig ht Servic e is off), or onl y ...

  • Polycom 9000-Series - page 397

    VMS Hunt Sc hed ule (#50 7) 5-287 Prog ramming For Releas e 2.0 or Earl ier: (See Figu re 2-3 on page 2 -22 for the location of sp ecial progr amming butt ons such as s and e on system phones.) T o chang e the VMS Hunt Sche dule sett ing for th e voice messaging system’s Autom ated Attend ant Serv ice: 1. Press f 0 0 s s # 5 0 7 at extension 10 o ...

  • Polycom 9000-Series - page 398

    Feature Ref erence 5-288 V oice Interrupt On Busy (#312) Desc ript ion This feature is available only on system phones. This Sys tem Progr amming pr ocedure ide ntifie s extensions that ca n receive vo ice interr upt on bu sy calls . A voic e interru pt on bu sy call is a s pecial i ntercom call tha t lets a us er (the origina tor) inter rupt and s ...

  • Polycom 9000-Series - page 399

    Voice In terrupt On Busy (#312) 5-289 — T o resume your c onversati on with the t hird party , press the line or pool butto n next to the wink ing gree n light. ■ Any p arty in volved i n a voic e interr upt on bus y call cannot b e invo lved in a seco nd voic e interrupt on busy call until the f irst is fi nished. ■ Cannot be p erforme d on ...

  • Polycom 9000-Series - page 400

    Feature Ref erence 5-290 ■ If you hear ringing, you ha ve reache d a standa rd pho ne, an idle MLC-6 or TransT alk 90 00-serie s phone, o r a system phone that is idle, has Do Not Disturb turn ed off, and has V oice Interrupt On Bus y Not Assi gned. Y our c all is n ot comp leted unti l someon e answ ers. ...

  • Polycom 9000-Series - page 401

    Voice In terrupt On Busy Talk -Back (F18 ) 5-291 V oice Interrupt On Busy T alk-Back (F18) Desc rip tion This feature is available only on system phones. This featur e lets yo u program a bu tton that is used to respon d to a voice int errupt on busy call whi le the us er is acti ve on a nother c all. Related Pr ocedur es Y ou m ust use V oice Inte ...

  • Polycom 9000-Series - page 402

    Feature Ref erence 5-292 3. Respond to the orig inator of the vo ice inte rrupt on busy ca ll. The thir d party wit h whom y ou were o riginally speaki ng does no t hear yo ur respons e, but yo u can h ear that t hird party . 4. Press the V oice Interrup t On Busy T a lk-Back button agai n (whethe r or not the orig inator ha s hung up) to res ume t ...

  • Polycom 9000-Series - page 403

    Voice M ailbo x Tran sfer (F 14) 5-293 V oice Mailbox T ransfer (F14) Desc rip tion This fea ture applie s only if yo u have a v oice messa ging sys tem. It is available only on system phones. This featu re le ts a system phone user trans fer a ca ller dire ctly to a specifi c extensi on’s voice mailb ox, in or der for the caller to leave a messa ...

  • Polycom 9000-Series - page 404

    Feature Ref erence 5-294 Using T o transfe r a call er to a spec ific s ubscriber ’s mailbox: 1. From a sy stem pho ne, pres s the pro grammed button or p ress f 1 4 . 2. Dial the tw o-digit extensio n number (or pres s an Auto Dial butto n) of the mailbox subscri ber for whom the ca ller wan ts to leav e a mess age. The calle r is route d to the ...

  • Polycom 9000-Series - page 405

    Wake Up Servic e Button ( #115) 5-295 W ake Up Service But ton (#1 15) Desc rip tion This Sy stem Progr amming pr ocedure i dentifies a button o n the sys tem phone at extensi on 10 to be used f or schedul ing wake up (or r eminder ) call s for sys tem extensi ons. When a wake up call i s schedu led, the sy stem mak es an inter com cal l to the tar ...

  • Polycom 9000-Series - page 406

    Feature Ref erence 5-296 Pro gramming (See Figure 2-3 on page 2 -22 for the location of spe cial progra mming button s such as s and e on system phones.) T o progra m a W ake Up S ervice bu tton at e xtension 10 : 1. P ress f 0 0 s s # 1 1 5 at extensi on 10. 2. At this p oint: ■ If you want to assign Wake Up Servi ce to the fi rst availabl e but ...

  • Polycom 9000-Series - page 407

    Wake Up Servic e Button ( #115) 5-297 3. Enter the wake-up ti me in 24-hour notation. F or example , to set the time to 2:15 p.m. , pres s 1 4 1 5 . When you have finish ed ente ring the t ime, the disp lay read s: Wake Up Call 32 14:15 The wak e up ca ll is sch edule d, and the gr een lig ht next to the Wake Up Service button t urns off. T o revie ...

  • Polycom 9000-Series - page 408

    6-1 T roubleshooting The foll owing se ctions d escribe v arious di f ficulties that m ight occ ur , possibl e causes for the difficulty , and procedures you ca n foll ow to try to solve the probl em. Progra mming pro cedure na mes are shown i n bold fac e type; for more inform ation about a sp ecific procedu re, refer t o the proced ure name in Ch ...

  • Polycom 9000-Series - page 409

    Troubles hooting 6-2 If you ca ll, ha ve the fol lowing in formation ready s o that the r eprese ntative c an better he lp you: ■ The kind o f system you hav e (for exam ple, P AR TNER Advance d Communic ations S ystem Relea se 1.0). T o determin e the releas e number , press f 5 9 a t any d isplay phone. ■ The numb er of li nes and exte nsions ...

  • Polycom 9000-Series - page 410

    Clea ring a Backu p-Fa ilur e Alar m 6-3 NOTE: ACS Rel ease 3.0 i ncludes a P ARTNER Rem ote Ac cess PC Card, which a llows the user to admi nister the sys tem remot ely 1 and perform b ackup an d restore f unctions. T he P ARTNER Remote Access PC Card i s a PCMCI A card that can also be us ed to upgr ade previous version s of P ARTNER AC S to Rele ...

  • Polycom 9000-Series - page 411

    Troubles hooting 6-4 2. Pr ess 3 to c hoose O ption 3, “ Backup Al arm Cleared .” NOTE: Y ou canno t use D or d in this proc edure to c hoose Opti on 3. 3. Exit prog ramming mode. NOTE: Using O ption 3 to clear a Backup-Fai lure Alarm does not change the setting for Back up Programming —Automatic (#123) . It rem ains either Active or Not Acti ...

  • Polycom 9000-Series - page 412

    Proble ms with Sy stem Ph ones 6-5 Possib le Caus e 4: Phone i s faulty . What t o do: Unplug the cord from the base o f the prob lem phone . Then pl ug the cord in to a pho ne that yo u know ri ngs proper ly . ■ If the rep lacement phone ri ngs proper ly , the pr oblem ph one is de fective. Call the ho tli ne (s ee page 6- 1 ) to arran ge for a ...

  • Polycom 9000-Series - page 413

    Troubles hooting 6-6 Display Sho ws Only 16 Charact ers per Line Possib le Caus e: A pow er ou tage occur red. What to do: Unplug the mod ular telep hone cor d from t he phon e then pl ug it in again. If the dis play is stil l incor rect, s ee ‘ ‘Syste m Phone Does Not Work’’ on page 6-5 . Disp lay Is Inco rrect Possib le Caus e: Date, day ...

  • Polycom 9000-Series - page 414

    Proble ms with Sy stem Ph ones 6-7 ■ If Coverage Call for XX does n ot displ ay , ca ll the hot line (s ee page 6-1 ). Priv. Is Displaye d Instead of Cal ler ID Info rmat ion Possib le C ause: The caller used a star co de, *67, to bloc k Caller ID info rmation or has ins tructed t heir telepho ne co mpany to b lock Cal ler ID in formatio n. What ...

  • Polycom 9000-Series - page 415

    Troubles hooting 6-8 What to do: Unplug the c ord from the b ase of the Intercom Auto dialer and the wall jack. Re place the cord with a cord that y ou know work s. ■ If the Inter com Auto dialer wor ks, the cord i s faulty . Call the hotline (see page 6-1 ) t o arrange fo r a replac ement. ■ If the Inter com Autodia ler does not work, c all th ...

  • Polycom 9000-Series - page 416

    Proble ms with St andard P hones 6-9 ■ If Line Rin ging is set for Imme diate Ri ng and thi s phone is p art of a combina tion ex tension, see ‘‘Problems with Combin at ion Extensions’’ on page 6-15 . ■ If Line Rin ging is set for Im mediate Ri ng and the phone is on an exte nsion by itse lf, go to Possible Cause 4. Pos s ible C ause 4 ...

  • Polycom 9000-Series - page 417

    Troubles hooting 6-10 What t o do: See ‘‘ Standard T elephones’’ o n page 1-16 for a list of sup ported stand ard phone s with mes sage wai ting ligh ts. Al so check with y our Luce nt T echnol ogies Rep resenta tive or loc al Autho rized Deale r to find out if t here are others. ■ If the phone is not s upported , you can use it wi thout ...

  • Polycom 9000-Series - page 418

    Other Pr oblems with P hones 6-11 What t o do: If calls c ould be ma de without trouble b efore, find o ut if some one chang ed the O utgoing Call Restrict ion (#401) for the extensi on. ■ If someon e changed the Outgoi ng Call Re strict ion setting, verify that the change wa s an a ppropriate one. ■ If no one c hanged the Outgoing Call Res tri ...

  • Polycom 9000-Series - page 419

    Troubles hooting 6-12 T rouble Making Out side Calls fr om Pool Buttons on Pooled Extensions T rouble m aking out side cal ls from a p ool button could be one of t he foll owing: ■ Y ou h ear nothi ng at all . ■ Y ou h ear a di al tone , but the di al tone co ntinue s as you try to d ial. ■ Y ou h ear a di al tone, an d the dial tone cuts off ...

  • Polycom 9000-Series - page 420

    Other Pr oblems with P hones 6-13 ■ If an appr opriate number of li nes are not assigned , you may need to ad d more li nes. ■ If an appr opriate number of lines are assigne d, go to Pos sible C ause 6. Possib le Caus e 6: One or more lo cal phon e comp any lines i n the p ool are faul ty . What t o do: At exten sion 10, t ry to ac cess ea ch i ...

  • Polycom 9000-Series - page 421

    Troubles hooting 6-14 T rouble Heari ng Called Party Ans wer Possib le Caus e 1: If you ar e using a speake rphone, t here m ay be envir onment al factors that affect th e perform ance of the spe aker or micr ophone (for ex ample, too much backg round nois e) . What t o do: See ‘ ‘Speakerphone Per formance T ips’’ on page 3-8 for suggestion ...

  • Polycom 9000-Series - page 422

    Proble ms with Com bination Extensi ons 6-15 ■ If the Reca ll fea ture works properly , the problem is solved . ■ If the Re call fea ture stil l disc onnects calls, c ontinue d ecreas ing the Rec all T imer Dur ation by in crem ents of 100 millisec onds until the p roblem is solved . Probl ems with Combination Extensions Phone Does Not W o rk P ...

  • Polycom 9000-Series - page 423

    Troubles hooting 6-16 Probl ems with S tandard Devices S tandard Device Does Not Answe r Possib le C ause: A standa rd device (suc h as a fax machi ne or answeri ng mach ine) does not answer inter com call s or trans ferred ca lls becau se it does not rec ognize the disti nctive ringing patt ern used by the sy stem. What t o do: Change the extensi ...

  • Polycom 9000-Series - page 424

    Proble ms with Au tomati c Backup 6-17 Probl ems with Automatic Backup Display Sho ws “Backup Fail ed:Insert Card” at Idle Exte nsions 10 and 1 1 Poss ible Cause : The sys tem did not detect a valid Backup/Res tore PC Car d while trying to do an aut omatic backup . What to do: Powe r down the sys tem, inse rt a valid Ba ckup/R estore PC Ca rd i ...

  • Polycom 9000-Series - page 425

    Troubles hooting 6-18 Figur e 6-1. Write-Pr otect T ab on a Backup/Restor e PC Card Enter Back up Programming—Automatic (#123) and selec t Option 3 to cl ear the alarm di splay (see ‘‘Cle aring a Backup-Failure Alarm’’ on page 6-3 ). Display Sho ws “Backup Failed: Check Card” at Idle Extensions 1 0 and 1 1 Possib le Caus e 1: The Ba c ...

  • Polycom 9000-Series - page 426

    Proble ms with Au tomati c Backup 6-19 Possib le C ause 2: The Bac kup/Res tore PC Car d or the P ARTNER ACS proce ssor module i s corrupt ed. What t o do: T ry to do a backup using the manua l backup proced ure— Backup Programming—Manual ( #12 4 )—to te st the sys tem. ■ If the b ackup c ompletes succ essfull y , the problem may be solv ed ...

  • Polycom 9000-Series - page 427

    Troubles hooting 6-20 Probl ems with Manual Backup Display Sho ws “Insert V alid Card” in System Pr ogramming Mode Possib le C ause: The system did not detect a valid Ba ckup/Res tore PC Card when you tri ed to do a manual b ackup us ing Backup Programming—Manual (#124) . What to do: Powe r down the sys tem, inse rt a valid Ba ckup/R estore P ...

  • Polycom 9000-Series - page 428

    Proble ms with Ma nual B ackup 6-21 Display Sho ws “System Busy” in System Pr ogramming Mode Possib le Caus e: An aut omatic or m anual b ackup wa s in pro gress at th e time you request ed a ma nual back up. What t o do: Exit the procedur e and retry the manual backup after a few minute s. Display Sho ws “Backup Failed:Che ck Card” in Syst ...

  • Polycom 9000-Series - page 429

    Troubles hooting 6-22 Problems with System Restore Display Sho ws “Insert V alid Card” in System Pr ogramming Mode Possib le C ause: The system did not detect a valid Ba ckup/Res tore PC Card when you tri ed to do a r estore using Restore Programming (#125) . What to do: Powe r down the sys tem, inse rt a valid Ba ckup/R estore PC Ca rd in PC C ...

  • Polycom 9000-Series - page 430

    Proble ms with Sy stem Res tore 6-23 Display Sho ws “Incompatib le V ersions” in System Pr ogramming Mode Possib le Caus e: Y ou a ttempted to restore a f ile that wa s created with an inco mpatib le soft ware rel ease . What to do: Try Re store Programmi ng (#125) again using a backup file th at was created wit h the cur rent softwar e release ...

  • Polycom 9000-Series - page 431

    Troubles hooting 6-24 System Progra mming Settings Reverted t o Default Settings Possib le Caus e: Y ou ra n the Re store Programming (#125) procedure , but the restor e failed. What t o do: See Pos sible Ca uses 1 an d 2 under “Display Shows ‘Re store Failed -T ry Again ’ for T wo Secon ds in System Programmi ng Mod e." Display Sho ws ? ...

  • Polycom 9000-Series - page 432

    System Pr ob lem s 6-25 An ASA/DXD Missing Ca rd Erro r Message Appear s Possib le C ause : Y ou are attempting to reco rd an Aut omatic System Answer message ( I 891) or a Direct E xtensi on Dial (DXD) message ( I 89 2) and an ASA/DXD PC card is not in stalled in the p rocessor module. What t o do : T o clear the message , at ext ension 10 , progr ...

  • Polycom 9000-Series - page 433

    Troubles hooting 6-26 All Call s Disconnect ed Possib le Caus e 1: Y ou just ran the Res tore Progra mming (#125) procedu re. What to do: This is normal behavio r after running Restore Programming ( #125) ; the system resets its elf. In the future, warn users befo re beginn ing the r estore, or perform the restor e during nonbusin ess hours . If yo ...

  • Polycom 9000-Series - page 434

    System Pr ob lem s 6-27 ■ If any gr een LEDs on the modu les are flashing , call the ho tline (see page 6-1 ). Possib le Caus e 2: The pow er outlet is faulty . What t o do: T est the outlet by plugging in an appl iance, l ike a la mp or radi o. ■ If the appl iance doe s not work, the outlet i s faulty . If possible, plug the control unit into ...

  • Polycom 9000-Series - page 435

    Troubles hooting 6-28 Other Pr oblems with System The foll owing proc edure re sets the system. Use it whe n you hav e any pr oblems that are not co vered els ewhere in this c hapter . The p rocedur e disconn ects all calls in progr ess, bu t does not erase an y syst em settin gs, pro vide d th at the sys tem batteries are installed and not low on ...

  • Polycom 9000-Series - page 436

    A-1 Spec ific at ions Capacities System Module Extension Jack ● 19 outside lines via li ne jacks on one ACS proces sor modul e plus four 40 0 module s ● 40 exten sions v ia extens ion jacks o n one AC S processor module p lus four 3 08EC modu les ● 1 louds peaker paging s ystem via P AGE jack on ACS proc esso r modul e ● 1 audio sou rce via ...

  • Polycom 9000-Series - page 437

    Specifi catio ns A - 2 Dimensions and W eig hts (approx.) Proc essor Modul e 11"(D) x 17" (H) x 1.5" (W) or 27.9 x 43.2 x 3.8 cm 4.5 lbs or 2 kgs 200 mod ule 11"(D) x 17" (H) x 1.5" (W) or 27.9 x 43.2 x 3.8 cm 4.5 lbs or 2 kgs 206 mod ule 11"(D) x 17" (H) x 1.5" (W) or 27.9 x 43.2 x 3.8 cm 4.5 lbs or 2 k ...

  • Polycom 9000-Series - page 438

    A-3 Other Sp ecifications Switch Fab ric ● Full digital, no nblocki ng Electric al Specific ations ● 35 W atts (1 20 BTUs/hr .) per ACS proc essor mo dule during n ormal powe r co nsumpt ion ● 45 Watts (154 BTU s/hr .) p er ACS proces sor modul e during max imum power co nsumpt ion ● 10 Watts (35 BTUs/hr .) per 400 module , normal a nd maxi ...

  • Polycom 9000-Series - page 439

    Specifi catio ns A - 4 CONTACT CLOSURE Adjunct Jack Sp ecification s ● Operate s up to 15 0 feet (45.7 2 meters) from contro l unit us ing 24 ga uge solid conduc tor wire if 2 C ontact Cl osures use d; up to 80 0 feet (243. 84 meters ) from control u nit usin g 24 ga uge soli d conduc tor wire if on ly 1 Co ntact Clos ure used ● Install the Con ...

  • Polycom 9000-Series - page 440

    A-5 Requ irem ent s for Out-of - Building Installa tions ● Installa tion o f a teleph one or othe r stand ard (tip/rin g) device in anothe r build ing requires the follow ing In-Ran ge-Ou t-Of-Building (IROB) pro tectors to protect the control u nit an d device from elec trical su rges: — System pho ne: two L ucent T echnologies IROB pro tector ...

  • Polycom 9000-Series - page 441

    Specifi catio ns A - 6 Govern ment Approv als and L ocal Phon e Comp any Informati on ● U.S.: FCC Part 68 Key System re gistration : FCC #AS5USA-6 1630-K-F-E FCC Part 68 Pooling an d Hybrid Sy stem regi stration: F CC #A55USA-21 213-MF3 —C l a s s A : 5-Sl ot Co nf ig urat ion 2-Slot C onfigurati on with 308 EC or P ART NER MAIL VS —C l a s s ...

  • Polycom 9000-Series - page 442

    B- 1 Maintena nce, Repair , and Ordering Information Maintenance Y our syste m is desig ned to pro vide troubl e-free p erformanc e without an y spec ial mainte nance pr ocedures. T o redu ce the risk of ac cidental damage: ■ Keep t he system m odules i n an area free of du st, sm oke, and m oisture, and do not block th e air ve nts by pl acing o ...

  • Polycom 9000-Series - page 443

    Maintenan ce , Repair , and Orde r ing Inform ati on B-2 Busines s-Day service is stand ard during the warr anty period for both t he cont rol unit and s ystem p hones. Busines s-Day service is perfo rmed dur ing nor mal business hours. Ho wever , if you nee d 24-hour servic e protectio n during the warranty per iod on the con trol unit in cas e th ...

  • Polycom 9000-Series - page 444

    Lucent T echnol ogies L imited W arranty and L imitation o f Liabili ty B-3 will remov e the sy stem and, at your opti on, refund the purchas e price of your system or apply the purcha se pric e towards the pu rchase of another Lu cent T echnol ogies sys tem. If you pur chased yo ur syst em directl y from Lucent T ech nologies , Luce nt T echnol og ...

  • Polycom 9000-Series - page 445

    Maintenan ce , Repair , and Orde r ing Inform ati on B-4 that dire ctly gi ves ri se to th e claim . Except as prov ided belo w , Lucen t T ec hnologi es and its affil iates and supplie rs shall not be lia ble for a ny in cidental , specia l, relia nce, cons equential , or indi rect lo ss or d amage inc urred in c onnectio n with th e equipmen t. A ...

  • Polycom 9000-Series - page 446

    Produc t Orderin g Informat ion B-5 Some of th ese ma terials al so are a vailable i n Spanis h and Fren ch. For more informa tion, or to orde r material s, contac t the Luce nt T echn ologi es BCS Public ations Cen ter at 1-800 -457-12 35 or 1-317 -361- 5 353, or your Lucent T echnol ogies Rep resenta tive or loc al Autho rized De aler . P ARTNER ...

  • Polycom 9000-Series - page 447

    Maintenan ce , Repair , and Orde r ing Inform ati on B-6 Hardware Components Ordering addition al telepho nes and m odules, a ccessori es, and rep lacement parts for your s ystem is convenient. Ta b l e 1 sh ows whe re you can buy sys tem compo nents in the con tinental U nited S tates. T o tak e full advanta ge of your system , the sources shown b ...

  • Polycom 9000-Series - page 448

    Produc t Orderin g Informat ion B-7 T o use T able B-1, first l ocate the ite m you want . A triangle (s) indicate s where you can obta in it. T a ble B- 1. Sources of Addition al Equipment and Replacements Par ts (U.S.) SOURCE (U.S.) System Modules and Wiring: Luce nt Direct Catalog Sales 1-800 -461-2100 Lucent Technol ogies Sales Office 1-800-247 ...

  • Polycom 9000-Series - page 449

    Maintenan ce , Repair , and Orde r ing Inform ati on B-8 ...

  • Polycom 9000-Series - page 450

    Produc t Orderin g Informat ion B-9 T o use T able B-1a, first locate the item yo u want. A triangle (s ) indicat es where yo u can obt ain it. T able B-1a. Sources o f Additional Equipment and Replacement Parts (U.S.) SO URC E (U .S .) System Telephones an d Accessories: Lucent Direct Catalog Sales 1-800-451 -210 0 Lucent Tech nolog ies Sales Offi ...

  • Polycom 9000-Series - page 451

    C-1 C Speed Dial Form Speed Dial For m This appe ndix con tains a S peed Dial F orm to be photocopied and han ded out to system users. It provides space f or System and Pe rsonal Spe ed Dial numbers. For in structions on prog ramming and us ing System and P ersonal Sp eed Dia l numbers , see Chapter 5 . We suggest that y ou fill in a pho tocopy of ...

  • Polycom 9000-Series - page 452

    Speed Dia l Form C-2 T a ble C-1. P AR TNER System Speed Dial Numbers fo r Advanced Communications Sy stem Code Name/Co mpany * T elephone Number Co de Name/Company * T elephone Number 600 628 601 629 602 630 603 631 604 632 605 633 606 634 607 635 608 636 609 637 610 638 611 639 612 640 613 641 614 642 615 643 616 644 617 645 618 646 619 647 620 6 ...

  • Polycom 9000-Series - page 453

    Speed Dial Form C- 3 656 678 657 679 658 680 659 681 660 682 661 683 662 684 663 685 664 686 665 687 666 688 667 689 668 690 669 691 670 692 671 693 672 694 673 695 674 696 675 697 676 698 677 699 T a ble C-1. P AR TNER System Speed Dial Numbers fo r Advanced Communications Sy stem Code Name/Company * T elephone Number Co de Name/Company * T elepho ...

  • Polycom 9000-Series - page 454

    Speed Dia l Form C-4 T a ble C-2 . P AR TNER Personal Speed Dial Numbe rs for Advanced Communications System Code Name/Company * T elephone Number Co de N ame/Company * T elephone Number 80 90 81 91 82 92 83 93 84 94 85 95 86 96 87 97 88 98 89 99 ...

  • Polycom 9000-Series - page 455

    D- 1 D Programming Mixed T elephone Ty p e s Overview This appe ndix pro vides info rmation abou t programmi ng from a P ARTNER-34D phone to M LS-model phone s and fro m an MLS- 34D phone to P ARTNER -model phones. In the se situations , you shoul d be aware that the bu tton that yo u press at extension 1 0 or 1 1 (the program ming ext ension) is l ...

  • Polycom 9000-Series - page 456

    Progra mming Mi xed Tel ephone T ypes D-2 Intercom Intercom Ext. Volume Speakerphone Spkr Spkr Mic HFAI PARTNER-34D Overlay Intercom Intercom Ext. Volume Intercom Intercom Ext. MLS-6 Phone MLS-18D/12D/12 Phone MLS-34D Phone Message Figure D-1. P rogramming from a P AR TNER-34D Phone ...

  • Polycom 9000-Series - page 457

    Over view D-3 Figure D- 2. Programm ing from a P AR TNER-34D Phone Figure D-3. Programming fr om an MLS-34D Phone PARTNER-6 Phone PARTNER-18D/18 Phone Intercom Intercom Ext. Message Intercom Intercom Message Ext. PARTNER-34D Phone Intercom Intercom Ext. Message MLS-34D Overlay Figure D-2. Prog ramming from an MLS-34D Phone ...

  • Polycom 9000-Series - page 458

    Glossary GL- 1 Glossary Numbers 200 mod ule The Luc ent T echnol ogies equ ipmen t componen t that ha s line j acks for connecti ng up to tw o out- side li nes. 206 mod ule The Luc ent T echnol ogies equ ipmen t componen t that c ontains j acks for connecti ng up to two out- side li nes and u p to six extensions . 308EC mo dule The Luc ent techno l ...

  • Polycom 9000-Series - page 459

    Glossary GL-2 Automatic Syste m Answer/Direct Extension Dial PC Ca rd—Release 2.0 or late r A Lucent T echnologi es proprie tary PC Card (purchas ed separa tely) that is used l ike a flo ppy disk to store Automat ic System An swer/Direc t Extensi on Dial me ssages. See also Automatic System Answer , Direct Extension Dial, and PC Card. Auxiliary E ...

  • Polycom 9000-Series - page 460

    Glossary GL- 3 Call Report A page of inform ation that begins w ith a he ader and li sts i ncoming and outgoing call s to and fro m your business o n a ca ll-by-cal l basis. See also Call Re cor d and Call Reporting. Call Reporting A feature that p rov ide s rec ords o f c all a cti vi ty . Call reporti ng als o is ref erred to as St atio n Message ...

  • Polycom 9000-Series - page 461

    Glossary GL-4 Control Unit Made up of a P ARTNER ACS proces sor m odule and, op tional ly , a 2-Slot or a 5-Slot mol ded pl astic carrier to ho ld additi ona l s y ste m mod ul es. The 5 -Slot ca rrier al so ha s a cove r . The co ntro l u nit co n- nect s lines c oming into your b uilding to the exte nsions i n your sy stem, an d also pro vides s ...

  • Polycom 9000-Series - page 462

    Glossary GL- 5 F Fax CNG Detection—Release 3.0 or later When an incoming call is answer ed by PVM, PMVS, P ARTNER MAIL or ASA/DXD, P ARTNER ACS determin es if the i ncomi ng cal l is a fax. If the syste m is set up to autom aticall y rou te inco ming fax cal ls to the fax mach ine, ACS wi ll automa tically transfer the call to a fax h unt group. ...

  • Polycom 9000-Series - page 463

    Glossary GL-6 Hybri d Mode—Rel ease 2. 0 or later An operati ng mo de in whic h outside lines are grouped t ogether in pools . T o access o utside li nes, users pre ss poo l buttons on their phon es or ent er the pool acce ss cod e. In this mode, u sers do not know which li nes they are using to make a nd recei ve calls. See also Key Mo de and Sy ...

  • Polycom 9000-Series - page 464

    Glossary GL- 7 Line Hun ting See Group C all Distri bution. Line Jack The loc ation on a P ARTNE R ACS proc essor mo dule and 2 06 and 40 0 module s that all ows you to connec t outside lines to the contro l unit. Line Num ber The num ber assi gned to e ach line jack o n a P ARTN ER ACS proc essor m odule, 30 8EC modul e, a 206 mod ule, or a 400 mo ...

  • Polycom 9000-Series - page 465

    Glossary GL-8 O One-touch In tercom Calling Button See Intercom Auto Dial Butto n. Outside Line See Line. Outside Pool See Pool. P Park See Call Park. P AR TNE R ACS Processo r Module The Luc ent T echnolo gies equ ipment component that pro vides th e software i ntelligen ce that controls t he sy s tem ’ s feat ures . Thi s mo dul e ma y be a sta ...

  • Polycom 9000-Series - page 466

    Glossary GL- 9 Pool Access Co de—Release 2.0 o r later A thr ee- digit code used to ac cess o utsi de li nes in a sp ecifi c po ol. T he mai n po ol an d each aux iliar y pool are known t o the sys tem as 880, 881, 8 82, and 88 3, respec tively . Use rs can ei ther dial t he pool ac cess co de or p ress a po ol button r eprese nting one of the p ...

  • Polycom 9000-Series - page 467

    Glossary GL-10 Programm ing—Manua l (#124). If necess ary , this back ed up inf ormation c an be rest ored using Restore Pro gramming (#125). S Send All Calls Lets yo u send c alls imm ediately to Call Cov erage or to the voic e messa ging system . Simultaneous Paging A feat ure tha t lets you m ake announ ceme nts over the louds peaker a nd all ...

  • Polycom 9000-Series - page 468

    Glossary GL-11 System Programming Procedure s that all ow you to c ustomiz e system s ettings for your bus iness. System Pro gramming requires a syste m display p hone a nd must be done fro m extens ion 10 or 1 1. System Restore See Restore. T T alk-Back See V o ice Interrupt O n Busy T alk-Back. T elephone Programm ing Procedure s that allow you t ...

  • Polycom 9000-Series - page 469

    Glossary GL-12 V oice Mail Service A voice messag ing syst em feature that le ts users retri eve mes sages an d record g reeting s. V oice Mailbox A stor age area fo r greetings and messa ges in a voice me ssaging system . V oice Messaging System (VMS) An opt ional ca ll routing and mess aging de vice that provi des call coverage by answ ering c al ...

  • Polycom 9000-Series - page 470

    Index IN-1 Index Numerics 911 cal ls and Fo rced Accc ount Code , 5-1 38 , 5-140 , 5-204 A AA (Automat ed Atten dant) Exten sions (#607) , 5-4 Abbr eviat ed Ri ngi ng (# 305) , 5-6 Account Code Ent ry descripti on , 5-7 , 5-138 , 5-140 Adding L ines and Extension s , 2-4 Allowe d List Ass ignment s (#408) , 5-9 Allowe d Phone Num ber Lists (#4 07) ...

  • Polycom 9000-Series - page 471

    Index IN-2 features , 3-14 Call Inte rcept Featu re , 4-4 Call Park , 5- 55 Call Pi ckup , 5-57 Call Report , 4-9 , 5-245 - 5-249 Call Reportin g De vi ces , 4-9 Call Re strict ion, Outg oing (#401 ) , 5-204 Call W aiting (#3 16) , 5-61 Calle r ID call waiting, with , 5-65 descripti on , 5-63 device , 4-3 informatio n, view ing , 5-63 , 5-66 module ...

  • Polycom 9000-Series - page 472

    Index IN-3 overriding , 2-16 , 5-261 , 5-2 65 PBX/Centrex servi ces, with , 2-1 1 pooled ex tensions , for , 5-21 5 programmi ng , 2-12 star codes , with , 2-1 2 summa ry of , 2-12 type s of ou tgoi ng ca ll s , 5-204 Direct Department Callin g ( see Hunt Groups) Direct Extensio n Dial button , 5-9 9 button (#113) , 5-99 delay , 5 -102 delay (#11 2 ...

  • Polycom 9000-Series - page 473

    Index IN-4 Group H unting , 5-1 49 , 5-161 , 5-284 Group Pa ging , 5-145 Group Pi ckup , 5- 153 Groups ca lling , 5-85 , 5-145 hunt , 5-149 , 5-16 1 night serv ice , 5-200 overvi ew , 2-1 6 paging , 5-85 , 5-145 pickup , 5-153 , 5-213 settin g up , 2-16 H Hands et for hard-of-he aring , 4-3 using , 3-6 volu me cont rols , 3-8 Hands-Free Answer on I ...

  • Polycom 9000-Series - page 474

    Index IN-5 descripti on , 5-179 Line Sel ection, Au tomatic , 5-23 lines , 2-4 Lines, Number o f (#104) , 5 -202 Lists allowed phone nu mbers , 5- 11 disallow ed phon e numbers , 5-114 forced acc ount cod es , 5- 140 Loc k i ng an Exte nsio n , 5-256 Log ging Cent er ID C al ls ( see C aller ID Log ging a nd Dialing (F23)) Loudsp eaker Pagi ng , 5- ...

  • Polycom 9000-Series - page 475

    Index IN-6 programmi ng ov erla y , 2-2 1 PARTNER-CA48 In tercom Au todialer , 1-16 Password, Remote Adm inistration , 5-230 Password, System (# 403) , 5-261 PC Card Slots , 1-8 PC Cards , 1-9 , 2-19 , 5-42 , 5-4 4 PCMCIA , 1-2 , 1-3 , 1-8 , 2-2 , 2-1 9 , 2-25 , 5-232 , 6-3 , 6-17 , 6-19 , 6-22 , 6-23 Permissio ns, Dialing , 2-16 Personal Computer ...

  • Polycom 9000-Series - page 476

    Index IN-7 dialin g fax ma chine , for , 4-19 disallow ed phon e number , 2-15 Restri ctions, Di aling disallow ed phon e numbers , 5-113 , 5-114 emergenc y phone n umbers , 5-114 line access , 5-171 locking an ext ens io n , 5-25 6 overriding , 2-16 PBX/Centrex servi ces, with , 2-1 1 pool access , 5-215 star co des , 2-1 2 , 5-115 summa ry of , 2 ...

  • Polycom 9000-Series - page 477

    Index IN-8 Station U nlock , 5-2 58 Supp ort, Cust omer , 6- 1 Support, c ustomer , B-1 Swappi ng Exte ns ion s , 2-10 Switch hook Flas h , 3-10 , 5-224 , 5-2 26 System Ans wer , 5-30 System Clock , 2-4 Syst em cloc k , 2-9 System Date (#101) , 5-259 System Day (#102) , 5-260 System Pas sword (#403) , 5- 261 System Phones buttons , 3-2 call hand li ...

  • Polycom 9000-Series - page 478

    Index IN-9 Voice In terrupt on Bu sy Call descripti on , 3-6 , 5-288 respondin g to a , 5-2 90 Voice In terrupt on Bu sy Talk-B ack descripti on , 5-290 light patte rns , 3-5 Voice M ailbox Tr ansfer , 5-2 92 Voice M essaging Sy stems overvi ew , 4-2 8 sending c alls , 5 -239 summary of procedures , 2-18 Voice me ssagi ng syst ems reference m ateri ...

  • Polycom 9000-Series - page 479

    Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO ENTER PROGRAMMING MODE: PRESS  Feature   0   0  PRESS  System Program   System Program   Central Tel Program  DIAL the extension number to be programmed Buttons on t ...

  • Polycom 9000-Series - page 480

    System Features Continued ▼ ▼ ▼ GROUP HUNTING–RING/VOICE SIGNAL MANUAL SIGNALING (p. 5-188) SIMULTANEOUS PAGING (p. 5-241) For ringing the first available extension: (p. 5-149) PRESS a programmable button PRESS left  Intercom   7   7  DIAL a Hunt Group number (1-7) For voice signaling the first available extension: PRESS a ...

  • Polycom 9000-Series - page 481

    System Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO START SYSTEM TO END SYSTEM PROGRAMMING: TO CYCLE THROUGH SYSTEM TO CYCLE THROUGH PROGRAMMING: PRESS  Feature   0   0  PROGRAMMING PROCEDURES: AVAILABLE SETTINGS: PRESS  Feature   0   ...

  • Polycom 9000-Series - page 482

      ➤    — — — — — — — — — — — — — — — — — — — — — — — — — SYSTEM RESET – PROGRAMMING SAVED (p. 5-263) IMPORTANT: Using this procedure disconnects any active cqalls but retains system      Extensions settings. Use it only if the system fails to function correctly afte ...

  • Polycom 9000-Series - page 483

    System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM TO END SYSTEM PROGRAMMING: TO CYCLE THROUGH SYSTEM PROGRAMMING: TO CYCLE THROUGH PRESS  Feature   0   0  PROGRAMMING PROCEDURES: AVAILABLE SETTINGS: PRESS  Feature   0   0 ...

  • Polycom 9000-Series - page 484

    Groups Auxiliary Equipment ▼ PICKUP GROUP EXTENSIONS DIAL #501 (p. 5-213) DIAL a group number (1–4) DIA L an extension number (10–57) DIA L 1 = Assigned to group 2 = Not Assigned to group ✔ PRESS  Next Item  to assign another extension ∇ CALLING GROUP EXTENSIONS DIAL #502 (p. 5-85) DIAL a group number (1–4) DIAL an extension numbe ...

Manufacturer Polycom Category Telephone

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A complete manual for the device Polycom 9000-Series, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Polycom 9000-Series by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Polycom 9000-Series.

A complete Polycom manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

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2. Contents - index of all tips concerning the Polycom 9000-Series, that we can find in the current document
3. Tips how to use the basic functions of the device Polycom 9000-Series - which should help us in our first steps of using Polycom 9000-Series
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Polycom 9000-Series
5. FAQ - Frequently Asked Questions
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