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Avaya 1110 - page 1
A v a y a 1110 IP Desk phone User G u id e A v ay a Communic ation Server 1000 Document S tatus: Stand ar d Document V ersion: 07.01 Part Code: NN431 1 0-101 Date: October 2010 ...
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© 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes n o liability for any errors. A vaya re serves the right to make ch anges and corrections to the information in this docum ent without the oblig ...
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Revision history 3 Revision histor y October 2010 S tandard 07.01. This do cument is up-issued to support Unistim 5.0 and A vaya Communication Server 100 0 Release 7.5. June 2010 S tandard 06.01. This do cument is up-issued to suppor t Communication Server 1000 Rele ase 7.0. October 2009 S tandard 05.01 . Beca us e of the sim ilar ity be tw een Com ...
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Revision history 4 March 2007 S tandard 01.01. This do cument is issued to suppo rt Communication Server 1000 Release 4.5. This is the first publication of this document. ...
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Contents 5 Contents About the Avaya 1110 IP Deskphone . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents 6 Ring type... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Caller ID display order . . . . . . . . . . . . . . . . . . ...
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Contents 7 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents 8 Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Secure Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 89 Using ...
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Contents 9 Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 117 GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 OpenSSL . . . . . . . . . . . . . . . . . . ...
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Contents 10 ...
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About the Avaya 1110 IP Deskphone 11 About the A vaya 1110 IP Deskphone The Avaya 1110 IP Deskphone brings voice and data to the desktop by connecting direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ether ne t connection. Basic features Your Av aya 1 1 10 IP Deskphone supports the following : • four context-sensitive soft keys prov idi ...
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About the Avaya 1110 IP Deskphone 12 • automatic network configuration • hearing aid compatibility Note: Wideband audio is not supported on the A vaya 1 1 10 IP Deskphone. Note: Some features are not available on all telephones. Consult your system administrator to ve rify which featu res are available for your use. Figure 1 shows the controls ...
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About the Avaya 1110 IP Deskphone 13 Te l e p h o n e c o n t r o l s T able 1: T elephone controls Note: In some geographic regions, the Av aya 1 1 10 IP Deskphone is offered with key cap s that have English text labels. T ext in parenth eses indicates labels a ppearing on the key cap s, for example, (Services). Context-sensitive soft keys ar e lo ...
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About the Avaya 1110 IP Deskphone 14 Press the Enter key, at the center of the Navigation key cluste r, to confirm menu selections. In many cases, you can use the Enter key instead of the Select context-sen sitive sof t key . Use the Line (DN) key to access the single line and activate on-hook dia ling. No status icon or LED is provided. Press the ...
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About the Avaya 1110 IP Deskphone 15 When your Avaya 1110 IP Deskphone firmware is being updated, the blue Feature Status Lamp flashes. Note: T o find out if additional features are supported, cont act your administr ator . Press the Services key once to a cc ess the following server-based options: • Telephone Options: — Volume adjustment... ? ...
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About the Avaya 1110 IP Deskphone 16 • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Loca l Mode (if Me dia Gateway 1000B is configured) Note: Press the Services key to ex it from any menu or menu item. Press the Services key twice to access the following tele phone-based ( local) ...
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Avaya 1110 - page 17
About the Avaya 1110 IP Deskphone 17 T elephone display Table 1 shows the LCD screen of your Ava ya 1110 IP Deskphone. Figure 2: A vaya 1110 IP Deskphone LCD screen The LCD screen on your Ava ya 1110 IP Deskphon e consis ts of two basic display areas: • The upper displa y area is for info rmation such as ca ller number, caller name, feature promp ...
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Avaya 1110 - page 18
About the Avaya 1110 IP Deskphone 18 Call features and Flexible Feature Codes Some features are not available on all IP Deskp hones. Call features and Flexible Feature Code s (FFCs) must be assigned to your IP Deskphone and supported by system software. Co ntact your system administrator to configure these features an d codes on your IP Deskphone. ...
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Avaya 1110 - page 19
About the Avaya 1110 IP Deskphone 19 Security features The following security feature s are available on your Avaya 1110 IP Deskphone: • Using Encrypted Calling • Connect the compone nts Using Encrypted Calling Your Avaya 1110 IP Deskphone supports secure commu nication using SRTP media encryption. If the feat ure is enabled , a security icon ( ...
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About the Avaya 1110 IP Deskphone 20 Note: The default configuration for Password Protection is of f. 2. Press the Up/Down navigation keys to scroll up or down, and hig h lig h t Password Admin . 3. Press the Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down navigation keys to scroll up or down, and hig h lig ...
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About the Avaya 1110 IP Deskphone 21 T o turn Pass word Protecti on on or o ff: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll up or down, and hig h lig h t Change Protection Mode . 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter soft key. 5. Press the Up/Down navigation ...
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Entering and editing text 22 Entering and editing text You can enter and edit text on your Avaya 1 1 10 IP Deskphone using the following methods: • “Connect the components” on page 25 • “Editing text using the soft keys” on page 22 • “Connect the components” on page 25 The use of any of these meth ods for text entry depends on the ...
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Entering and editing text 23 You can use soft keys to edit text when you use fe atures such as Personal Directory, Redial List, and Calle rs List. To edit an entry in your Personal Director y, press the Directory key, and select the desired entry from your Per s onal Directory. T o edit text with the sof t keys: 1. Press th e Edit soft key. 2. Pres ...
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Avaya 1110 - page 24
Entering and editing text 24 Entering text usi ng the USB keyboard You can use the USB keyboard, wh en con nected, to enter text in the tools and graphical applications. For number entry in phone ap plications (for example, when dialin g), you can use the keyboa rd to enter digits (0–9 ), as well as * and #. Other characters ar e ign o re d. When ...
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Avaya 1110 - page 25
Connect the components 25 Connect the components Before you begin CA UTION Damage to Equipment Do not plug your Avaya 1110 IP Deskphone into a regular or ISDN telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/1 00BaseT Ethernet jack. CA UTION Your Avaya ...
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Avaya 1110 - page 26
Connect the components 26 Figure 3: Release the phone fr om the stand Use the following steps to connect the components of your ph one. 1. Remove the stand cover . Pull upward on the center catch (see Figure 4) and remove th e stand cover from the stand base. The cable routing tracks are now accessible in the stand base (see Figure 5 ). WA R N I N ...
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Avaya 1110 - page 27
Connect the components 27 Figure 4: Remove the stand cover 2. Connect the AC power adapter (op tional). Connect the AC power adapter (not supp lied) to the AC adapter jack in the bottom of the phone (see Figure 5 ). Form a small bend in the cable, and the n thread the adapter co rd through the channel in th e sta nd base. Plug the AC power adapter ...
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Avaya 1110 - page 28
Connect the components 28 Figure 5: A vaya 1110 IP Deskphone co nnections 3. Inst all the handset. Plug the end of the handset cord with the short straight section into the handse t. Plug the end of the handset cord with the long s traight section in to the handset jack on the ba ck of the phone (see Figure 5 ) marked with the symb ol + . Form a sm ...
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Avaya 1110 - page 29
Connect the components 29 ( . Plug the other end of the cable into the LAN port on the back of your PC. Figure 6: Cable r outing tracks and mounting holes 6. Wall-mount your phone (optiona l). Your Avaya 1110 IP Deskphone can be mo unted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a tradition ...
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Avaya 1110 - page 30
Connect the components 30 7. Replace the stand cover. Ensure that all cables are ne at ly routed and press the stand cover into place un til you hear an audible click. 8. Put the phone in the wall-mount positio n. If you wall-mounted yo ur phone, put it in the wall-mount p osition by pressing the Tilt Lever an d pushing the phone towar ds the stand ...
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Avaya 1110 - page 31
Telephone features 31 T elephone features Your Avaya 1110 IP Deskphone has both server-based teleph on e features and local (teleph one-based) tools. Server -based telephone features are a ccessed through the Telephone Options men u item on the Services menu. Press the Services key once to acce ss the Services menu, which has the following menu ite ...
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Avaya 1110 - page 32
Telephone features 32 • “Set Info” on p age 37 • “Diagnostics” on page 38 • “Ring type...” on page 39 • “Call timer” on page 40 • “Live Dial Pad” on page 41 • “Caller ID display order” on page 42 • “Normal mo de indication” on page 42 When an option has a submenu, an ellip ses (...) appears af ter the optio ...
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Avaya 1110 - page 33
Telephone features 33 V olume adjustment... To adjust the volume, press the Services key, select Tele phone Options , and then select Volume adjustment… Adjusting the volume: 3. Choose one of the following: — Press the Select context-sens itive soft key to save any changes and return to the Telephone Options menu. — Press the Cancel context-s ...
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Avaya 1110 - page 34
Telephone features 34 Contrast adjustment To adjust the LCD disp lay screen contrast , press the Services key, select Telephone Options , and th en select Contrast adjustmen t . Adjusting the display screen contra st: or 3. To increase or decr ease the volume, do one of the following: — Press the Up or Down context- sensitive soft keys. — Press ...
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Avaya 1110 - page 35
Telephone features 35 Language... The LCD display is available in multiple languag es. To choose a language, press the Services key, select Telephone Options , and select Language… If the Lang uage setting is pa ssword-protec ted, you must enter a password (SCPW) to change the langu age. If you enter an incorrect password, an error message is dis ...
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Avaya 1110 - page 36
Telephone features 36 Date/Time... Several date and time forma ts are available. Formats ar e base d on the 12-hour and 24-ho ur clocks. To select the date and time format, press the Services key, selec t Telephone Options , and then select Date/Time… Selecting a date and time format: 2. Choose one of the following: — Press the Select context-s ...
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Avaya 1110 - page 37
Telephone features 37 Local Dialpad T one The Local DialPad Tone op tion produces Dual-Tone Multi-F requency (DTMF) so unds, a single tone, or no s ound when you press a key on the dialpad. To choose a local dial pad tone, press the Services key, select Telephone Options , and th en select Local DialPad Tone . Choosing a local dialp ad tone: Set In ...
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Avaya 1110 - page 38
Telephone features 38 • Server Info • Location Info • Encryption Info To view telephone-specific information, pr ess the Services key, select Telephone Options , and th en select Set Info . Viewing telephone-specific inf ormation: Diagnostics The Diagnostics option displays the following telephone-specific information: • Diag T ools (Ping, ...
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Avaya 1110 - page 39
Telephone features 39 Viewing telephone-specific diagnostic informatio n: Ring type... The Ring type… option configures the telephone’s r ing tone. To choose a ring type, press the Services key, select Telephone Options , and then select Ring type… Choosing a ring type: 1. Press the Up/Down navigation keys to scroll through the list of diagno ...
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Avaya 1110 - page 40
Telephone features 40 Call timer The call timer measures how long you ar e on each call. To enable Call timer, press the Serv ices key, select Telephon e Options , and then select Call timer . Enabling or disa bling Call Ti mer: 3. Choose one of the following: — Press the Select context-sen sitive soft key to save the ring t ype and return to the ...
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Avaya 1110 - page 41
Telephone features 41 Live Dial Pad Use Live Dialpad to dial a number using the telephone keypa d witho ut having to pick up the handset, press the Handsfree key, or press the Line (DN) ke y. Note: Live Dialpad activates the prim ary DN key . Configuring Live Dialp a d To configure Live Dialpad, pr ess the Services key, select Telephone Options , a ...
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Avaya 1110 - page 42
Telephone features 42 Caller ID display order Caller ID display order appears in 2 formats: • Number, na m e (d ef au lt) • Name, Number Configuring Caller ID display order Use the following procedure to configure Caller ID display order. 1. Press th e Services key, select Telephone Options , and then sel ect Caller ID display order. 2. Press t ...
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Avaya 1110 - page 43
Telephone features 43 ...
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Avaya 1110 - page 44
Local tools 44 Local tools Your Avaya 1110 IP Deskphone has both local and server-based telephone tools and features. This se ction discusses the various tools and features available locally o n your Avaya 1110 IP Deskphone. Many of the tools and features discussed in this section are for administrator use only. Do not make any chang es unles s ins ...
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Avaya 1110 - page 45
Local tools 45 When you are w orking in Edit mode , the first field of th e item is highlighted and a blinking cursor is to the right of the current edit position. The navigation controls for Edit mo de are described in Table 6 . 1. Using the Preferences submenu When you select the Preferences option from the Local tools menu, a Preferences submenu ...
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Avaya 1110 - page 46
Local tools 46 • “2. Languages...” on pa ge 46 • “3. Backlight Timer” on pag e 47 1. Contrast Use the Contrast tool to adjust the co ntrast of the LCD display screen on your Avaya 1110 IP Deskphone. To adjust th e contrast of th e LCD display sc reen, press the Services key twice to open the Local tools menu, press the 1 key on the dial ...
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Avaya 1110 - page 47
Local tools 47 Note: The T elephone Options menu is synchronized with the selected language. To access the local language too l , press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and th en press the 2 key on the dialpa d to select the Languages... tool from the Preferen ...
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Avaya 1110 - page 48
Local tools 48 Adjusting the Backlight T imer: 2. Using the Local Diagnostics submenu When you select the Local Diagnostics option from the Local tools menu, a Local Diagnost ics submenu appears. This submenu pr ovides access to tools used for monitoring and controlling the operation of y our Avaya 1110 IP Deskphone. The Local Diagnostics submenu p ...
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Avaya 1110 - page 49
Local tools 49 • “2. Network Diagnostic Tools” on page 49 • “3. Ethernet Statistics” on page 4 9 • “4. IP Network Statistic s” on page 49 • “5. DHCP Information” on page 50 • “6. License Information” on page 50 • “7. Certificat e In for m at ion ” on pag e 50 When in the submenu, press the Cancel contex t sensiti ...
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Avaya 1110 - page 50
Local tools 50 5. DHCP Information The system administrator can use the DHCP Information menu to v iew DHCP related information. 6. License Information The system administrator can u se the License In formation menu to view license related information. 7. Certificate Information The system administrator ca n use the Cer tificate Informat ion to vie ...
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Avaya 1110 - page 51
Making a call 51 Making a call This section de scribes features associated with ma king a call. You can make a call from your Avaya 1110 IP Deskphone using any of the following methods: • “Using Off-hook di aling” on page 51 • “Using On-hook Dialing” on page 52 • “Using Predial” on page 52 • “Using Ring Again” on page 53 • ...
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Avaya 1110 - page 52
Making a call 52 Using On-hook Dialing Using Predial Use the Predial feature to enter, pr eview, and edit numbers before dialing. T o use Predial: 1. Leave the hand set in the cr adle. 2. Press the line (DN) key. 3. When the dial tone sounds, di al the number. 4. When the called party ans wers, lift the handset. 5. To terminate the call, choose one ...
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Avaya 1110 - page 53
Making a call 53 T o edit a Predial number: Using Ring Again Use the Ring Again feature if you rece ive a busy tone or if there is no answer. Your IP Deskphone ri ngs when the person you called becomes available. Ring Again automatically redia ls the number. or 2. Choose one of the following: — Lift the handset to dial the nu mber. — Press the ...
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Avaya 1110 - page 54
Making a call 54 T o activate Ring Again: T o call a Ring Again party when yo u receive notification: T o deactivate Ring Again before notificat ion: 1. Dial a number and receive a busy to ne or no answ er. 2. Choose one of the following: —P r e s s the Ring Again context- sensitive soft key. — Enter the Ring Ag ain A ctiv ate FF C. 1. After re ...
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Avaya 1110 - page 55
Making a call 55 Using Last Number Redial Use the Last Number Re dial feature to autom atically redial th e last dialed number. T o use Last Number Redial: Choose one of the following: or 1. To redial using the handset: — Lift the handset. — Press the line (DN) key . 2. To redial without lifting the handset, press the line (DN) key twice (the l ...
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Avaya 1110 - page 56
Making a call 56 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-di git code to store, edit, and automatically dial frequently called telephone numbers. T o store a Speed Ca ll number: T o make a Speed Call: 1. Press the Speed Call Controller context-sensitive so ft key. The triangu ...
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Avaya 1110 - page 57
Making a call 57 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restr ictions placed on your telephone . T o make a System S peed Call: 2. Press the Speed Call Controller context-s en sit iv e soft key. 3. Dial the Speed Call code to automatica lly dial th e nu m ber. 1. Lift the handset. 2 ...
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Avaya 1110 - page 58
Answering a call 58 Answering a call Each incoming call cau ses the telephone to ring and the Message Indicato r lamp to flash . T o answ e r a ca ll: While on an active call This section describ es the fo llow i ng features, available during an active call: • “Placing a call on hold” on page 58 • “Transferring a call” on page 59 • ? ...
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Avaya 1110 - page 59
While on an active ca ll 59 T o place a call on hold: T o retrieve a call on hold: T ransferring a call Use the Transfer feature to redirect a call to the appr o pr iat e person. T o transfer a call to a third p arty: Press the Hold key. Press the line (DN) key. 1. Press the Transfer context-sensitive soft key. The other party is put on hold and a ...
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Avaya 1110 - page 60
While on an active c all 60 T o return to the origi nal call, if the transfer is incomplete: Using Timed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . T o use Time d Reminder Recall: If the person calle d is not ava ilabl e, press the Line (DN) key to reconnect to the ori ...
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Avaya 1110 - page 61
While on an active ca ll 61 If the tran sferred ca ll is not answered, your telephone rings: Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any telephone. Using Call Park doe s not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be config ...
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Avaya 1110 - page 62
While on an active c all 62 T o p ark a call on a DN other than the System Park DN or your own DN: T o park a call using the SPRE code or FFC: 1. Press the Park context-sensitive soft key. 2. Dial the DN where you want to park the call. 3. Press the Park context-sensitive soft key. 1. Choose one of the following: —P r e s s t h e Transfer context ...
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Avaya 1110 - page 63
While on an active ca ll 63 T o retrieve a parke d call: Recording a Calling Par ty Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account numbe r, during an established call. T o record a caller ’ s number for accounting purposes: 4. Choose one of the following: —P r e s s t h e Transfer c ...
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Avaya 1110 - page 64
While on an active c all 64 T racing a malicious call Use the Call Trace feature to trace nu isance calls within your system. Note: T his is not a default featu re. Contact your system ad ministrator to configure this feature on your telephone. T o activate Call T race: 2. Dial a charge account number or the caller’s number. Note: For information ...
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Avaya 1110 - page 65
While away from your desk 65 While away fr om your desk You can use the following featur es when you are away from your desk: • “Using Call Forward” on pa ge 65 • “Using Inter nal Call Forwar d” on page 66 • “Using Remote Call Forward” on pa ge 67 • “Securing your telep hone” on page 69 Using Call For ward Use the Call Forwa ...
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Avaya 1110 - page 66
While away from your desk 66 T o deactivate Call Forward: T o reinst ate Call Forward to th e same number: Using Internal Call For ward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originat ing outside your te lephone system still ring at your telephon e. Curr ent incoming calls cannot be ...
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Avaya 1110 - page 67
While away from your desk 67 T o de activate Int e rnal Call Forward: Using Remote Call For ward Use the Remote Call Forward feature (from a ny telephone other than your own) to forward calls to any tele phone. T o activate Remote Call Forward: 3. Return the handset to th e ha ndset cradle. Lift the handset and enter the Internal Call Forward Deact ...
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Avaya 1110 - page 68
While away from your desk 68 T o deactivate Remote Call Forward: 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, p ress the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls. If ca lls are forwarded to an invalid number, a fast busy signa ...
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Avaya 1110 - page 69
While away from your desk 69 Securing your telephone Use the Electronic Lock feature to prevent other s from making calls from your telephone. The Electronic Lock feature is controlled using the corresponding Flexible Featur e Codes (FFC) and your Sta tion Control Password (SCPW). T o lock your telephone: 5. After you hear the dial tone, dial your ...
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Avaya 1110 - page 70
While away from your desk 70 T o unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Loc k De ac ti va te FFC. 3. Dial your Station Control Password . or 4. Choose one of the following: — If you are dialing lo ca lly, pr e ss the Goodbye key. — If you ar e dialing the FFC remotely, dial your DN. (Goodbye) ...
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Avaya 1110 - page 71
Talking with more than one person 71 T alking with more than one person Use the following features to enable co nversations between more than two people: • “Setting up a con ference call” on page 72 • “Using Group Call” on page 73 ...
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Avaya 1110 - page 72
Talking with more than one pe rson 72 Setting up a conference call Use the Conference feature to set up a confer ence call for a ma xim um of three or six people including yourself. Th e maximum number of people the conference feature supports de pends on the configuration of your telephone. T o set up a conference call: If the person you atte mpt ...
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Avaya 1110 - page 73
Talking with more than one person 73 Using Gr oup Call Use the Group Call feature to automatically call mem bers of a predefined group, one at a time, until all members an swer. T o call group members: 1. Lift the handset. 2. Enter the Group Call FFC . — The feature automatically ca lls al l group members. — The telephon e numbers of the group ...
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Avaya 1110 - page 74
Talking with more than one pe rson 74 T o answer a group call: T o end a group call: 1. Lift the handset. Note the following about notificati on tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension. — If you are on a call on another line when a group call is made, yo ...
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Avaya 1110 - page 75
Working without interruption 75 W orking without interruption This section de scribes the Activat ing Make Set Busy feature, which provides uninterrupted w ork time. Note: Uninterrupted work time can also be obt a ined by forwarding your calls to another telephon e number (see Using Call Forw ard on page 65) or directing your calls to your voice ma ...
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Avaya 1110 - page 76
Additional call features 76 Additional call features Contact your system administrator to determine if the following call features are available on your te lephone. • “Using Call Page Connect to make an anno uncement” on page 76 • “Charging a call or chargi ng a forced call” on page 77 • “Using Enhanced Override ” on page 80 • ? ...
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Avaya 1110 - page 77
Additional call features 77 Char ging a call or charging a forced call Use the Call Charge feature to charge a ca ll to a specific account. The Forced Charge feature charges long-dist ance calls from a teleph one restricted to local calls. T o charge a local or long-dist ance call to an account be fore you dial: 4. Press the Goodbye key . 1. Lift t ...
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Avaya 1110 - page 78
Additional call features 78 T o charge a call in progress: T o charge a call to an account when you tran sfer a call: 1. Choose one of the following: —P r e s s t h e Transfer context-sensitive soft key. — Press the Conference context- sensitive soft key . 2. Choose one of the following: — Press the Charge context-sensitive soft key. — Dial ...
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Avaya 1110 - page 79
Additional call features 79 T o ch arge a call to an account w hen you add someone to a conferen c e ca ll : 2. Choose one of the following: — Press the Charge context-sensitive soft key. — Dial the Call Det a il Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to which you are transferring the call. 5. ...
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Avaya 1110 - page 80
Additional call features 80 Using Enhanced Override Use the Enhanced Override feature to override an active call after yo u attempt a Forc ed C amp -o n. Use Enhanced Overrid e to mak e a call or a consultation call, such as placing a call on hold and calling another party. T o use Enhanced Override: 2. Choose one of the following: — Press the Ch ...
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Avaya 1110 - page 81
Additional call features 81 Using Forced Camp-on Use the Forced Camp-on featur e to automatically ring another telephone (internal or external) imme diately afte r that telephone disconn ects from its current call. T o use Forced Camp-on: 1. Enter the Override FFC to initiate a Forced Camp-on. — If either pe rson on the call disconnects at this t ...
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Avaya 1110 - page 82
Additional call features 82 Answerin g a ca ll ca mped - o n to yo ur ex te n si on : 1. Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring sign al or a busy signal, depending on the options chosen. Y ou are now camped-on to the number yo u dialed. 2. Return the handset to the c ...
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Avaya 1110 - page 83
Additional call features 83 Overriding a busy signal Use the Override feature to overrid e a bu sy signal and inte rr upt another call. T o override a busy signal: Using Privacy Release Use the Privacy Release feature to enable one or mor e people who share your DN to join a call. You receive a busy signa l afte r dialin g a telephone numb er. 1. E ...
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Avaya 1110 - page 84
Additional call features 84 T o use Privacy Release in an est ablished st ate: Using Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer. The paged person answe rs the call after entering a special Page Meet-me code from any telephon e. T o use Automatic Preselection (Meet-me p age): Press the Privacy Rele ...
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Avaya 1110 - page 85
Additional call features 85 T o use Automatic Post-selection: The called party is either busy on the telep hone or away from their desk. To page the called party, you do n ot need to redial the number of th e called party. 4. If your call go es unanswered for a pr eset time period and a 15-second hig h- pitched tone so unds followed by sile nce, pr ...
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Avaya 1110 - page 86
Additional call features 86 T o answer a Radio Pa ge: If you carry a Radio Pager, a page indi ca tes that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone . 1. Lift the handset. 2. Dial the Radio Paging Answer FFC. — The paging tone sounds. 3. Dial your own ...
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Avaya 1110 - page 87
Additional phone features 87 Additional phone features The following features are de scribed in this section: • “Secure Communication ” on page 87 • “Using Virtual Office” on pa ge 87 • “Using Media Gateway 100 0B” on page 98 Secure Communication Your Avaya 1110 IP Deskphone supports secure commu nication with other Avaya IP Deskp ...
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Avaya 1110 - page 88
Additional phone features 88 You can use an IP Deskphon e as a Re mote phone to conne ct to your Avaya 1110 IP Deskphone even if it is a different IP Deskphone mode l. Table 7 shows the IP Deskphones on whic h you can use Virtual Office to connect to your Avaya 1110 IP Deskphone. Note 1: When logged into an Avaya 1110 IP Deskphone from another IP D ...
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Avaya 1110 - page 89
Additional phone features 89 Logging in to V irtual Office If the IP Deskphone is configured for Vi rtual Office, the Virtual soft key is displayed, as shown in Figur es 7. Figure 7: V irtual S oft key — small phone ...
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Avaya 1110 - page 90
Additional phone features 90 To activate Virtual Office from this IP Deskphone on your Office IP Deskphone: Using Vi rtual Office on your Remote telephone Because the display characteristics, including size, vary from one IP Deskphone model to the n ext, your Office Avaya 1110 IP Deskphone 1. Press the Virtual Soft key. 2. At the prom p t, ent e r ...
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Avaya 1110 - page 91
Additional phone features 91 display is different on each Remote phone. Fig ures 8 to 10 show LCD displays of various IP Deskphones when they are logged on to an Avaya 1110 IP Deskphone using Virtual Office. Figure 8 shows an Avaya 1120E IP Deskphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone. Figure 8: A vaya 1120E IP D ...
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Avaya 1110 - page 92
Additional phone features 92 Figure 9 shows an Av aya 1 140E IP Deskphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone. Figure 9: Logged in to an A v aya 1110 IP Deskphone using an A vaya 1140E IP Deskphone ...
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Avaya 1110 - page 93
Additional phone features 93 Figure 10 shows an Avaya 20 50 IP Softphon e logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone. Figure 10: Logged in to an A vaya 1110 IP Deskphone using an A vaya 2050 IP So ftphone Note 1: On the displays of the IP Phone 2002, IP Phone 2004, Avaya 1 120E IP Deskphone, Avaya 1 140E IP Deskphone, an ...
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Avaya 1110 - page 94
Additional phone features 94 Figure 11: Offic e phone displays the message Logged Out When activated for Virtual Offi ce by a Remote telephone, your Office telephone is logged ou t and no longer operational. If this is the case when you return to your office, you can di sconnect the remote login and regain control of your Office phone. If you do no ...
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Avaya 1110 - page 95
Additional phone features 95 T o regain operation of a telephone being used fo r Virt ual Of fice: Logging out of Vi r tual Office To log out of Virtual Office, press the Virt ua l s oft key. Automatic log out from Virtual Office Your remote Virtual Office IP Deskp hone may be configured to automatically log out of Virtual Office af ter a predeterm ...
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Avaya 1110 - page 96
Additional phone features 96 Deskphones can still be used to make emergency calls. “Emergency Calls only“ is displayed on the IP Deskpho ne display when not logged in to Virtual Of fice. When the phone goes of f-hook, dial tone is available for emergen cy calls only . All other calls are restricted. T roubleshooting Vir tual Office Virtual Offi ...
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Avaya 1110 - page 97
Additional phone features 97 Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator. Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for th e lock to clear automatically, or notify system admi ...
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Avaya 1110 - page 98
Additional phone features 98 Using Media Gateway 1000B The Media Gateway 1000 B (MG 1000B) provides a means of extending CS 1000 Release 4.5 fe atures to one or more remotely located branch offices using the Branch Office featur e. A branch office is a re mote location in the network wher e IP Deskphones, PSTN access, and TDM telephones are located ...
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Avaya 1110 - page 99
Additional phone features 99 Normal Mode (see “Using Resume Normal Mode” on page 100 ) or by waiting for 10 minutes. Local Mode If the WAN connection fails, the IP Deskph one loses co mmu nication with the Main Office Telephone Preferenc e Service (TPS). It th en registers with the MG 1000B and receives tele pho ne services from the M G 1000B. ...
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Avaya 1110 - page 100
Additional phone features 100 Using Resume Normal Mode Use the Resume Nor mal Mode comman d to return to Normal Mode after testing survival functionality. Note: If you do not use the Resume Normal Mode command af ter testing, the telephone automatically retu rns to Normal Mode in 10 minutes. T roubleshooting MG 1000B The MG 1000B can display er ror ...
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Avaya 1110 - page 101
Additional phone features 101 Local Mode Invalid ID (1) Gatekeeper unable to find end point from Branch User ID. Notify system administrator. Local Mode Invalid ID (2) Branch User ID not found in any equipped TN. Notify system administrator. T able 9: T roubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions ...
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Avaya 1110 - page 102
Using Hospitality features 102 Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 102 Configuring Automatic W ake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your teleph one, yo u can ...
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Avaya 1110 - page 103
Using Hospitality features 103 T o cancel an Automatic W ake-Up call: T o verify the time for the Automati c W ake-Up call: 1. Lift the handset. 2. Dial the Automati c Wak e-Up Qu it FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake -Up Verify FFC. 3. Dial the Automati c Wake -Up time in a 24-hour time fo rm at (hhmm). ...
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Avaya 1110 - page 104
Station Control Password 104 Station Contr ol Password Some features on your Ava ya 1110 IP Deskphone are suppor ted by a Station Control Password (SCPW). The SCPW supports th e following telephone fe at ur es : • Electronic Lock — to prevent others from making calls from your telephone • Remote Call Forward • Virtual Office login • Branc ...
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Avaya 1110 - page 105
Station Control Password 105 5. Press the Up/Down navigation keys to scroll up or down, and th en high lig ht New Password . 6. Press the Enter key. 7. Use the d ialpad to enter the new password. 8. Press the Enter key to accept the new password. Note: If you ar e lock ed ou t of you r Avaya 1 1 10 IP Deskphone, or if you forget your SCPW , contact ...
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Avaya 1110 - page 106
Accessing External Server Applications 106 Accessing External Ser ver Applications Use External Server Applications to access a variety of applications directly from your Avaya 1110 IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can pro ...
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Avaya 1110 - page 107
Flexible Feature Codes (FFC) 107 Flexible Feature Codes (FFC) Use Table 10 to keep track of the FF Cs that the system administra tor assigns to your Avaya 1110 IP Deskphone: T able 10: Flexible Feat ur e Codes (Par t 1 of 2) FFC Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactiva ...
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Avaya 1110 - page 108
Flexible Feature Codes (FFC) 108 RingAgain Deactivate Virtual Office T erminal L og Off Station Control Password Change Virtual Office Term in al Log On T able 10: Flexible Feat ur e Codes (Par t 2 of 2) FFC Feature FFC Feature ...
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Avaya 1110 - page 109
Quick Reference 109 Quick Reference Feature operation Call Forw ard Activ ate Deactiva te Reinstate Call PickUp Pickup Conference Hold Place a call on hold Retur n to a held call Last Number Redial Message Ring Again Activ ate When notified Deactiva te T ransfer Fwd Fwd Fwd Fwd Fwd Conf Co nf (Hold) (Line) (Line) (Msg/Inbox) RngAgn RngAgn RngAgn T ...
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Avaya 1110 - page 110
Quick Reference 110 Legend Ser vices and T elephone Options menus Adjust volume or Icon Action ( ) Indicates the k ey cap te xt label. For ex ample, (Messa ge). Lift the handset . Replace the handset . Press the goodb ye key . Dial a number . Press the line k ey . An icon flashes when a f eature is being prog rammed. An icon lights steadily when a ...
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Avaya 1110 - page 111
Quick Reference 111 Language Note : This langu age setting contr ols the language us ed by features on your phone onl y . T o set the languag e used elsewhere o n your phone, press Servi ces twice, sel ect 1. Preference s, and select 2. Lang uage. Date/Time format Local DialP ad T one Ring type Play Call Timer On Of f ...
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Avaya 1110 - page 112
Quick Reference 112 ...
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Avaya 1110 - page 113
Regulatory and safety information 113 Regulator y and safety information This equipment has been tested and found to comply with the limi ts for a Class B digital device, pursuant to part 15 of th e FCC Rules. These limits are designed to provide reasonable protec tio n against harmful interference in a residential installation. This equip ment gen ...
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Avaya 1110 - page 114
Regulatory and safety information 114 Table 11 lists EMC compliance for various ju risdictions. T able 12: Safety Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safety - Part 1: General requirements T able 11: EMC Compliance Jurisdiction Sta nda r d Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequenc ...
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Avaya 1110 - page 115
Regulatory and safety information 115 Other US/Canada : Hea ring Aid Comp atibility (HAC) as per FCC Part 68 This equipment comp lies with the CE Marking requ irements. Australia : AS/AC IF S004: Voice Frequency Performance Requirements for Customer Equipment EU Countries: This device complies with the e ssential require ments and other relevant pr ...
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Avaya 1110 - page 116
Regulatory and safety information 116 ...
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Avaya 1110 - page 117
Third party terms 117 Third par ty terms Third Party T erms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are licensed under open source license agreem ents that require Avaya to make the source code for such Open Source Components available in sour ce code format t ...
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Avaya 1110 - page 118
Third party terms 118 * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use. T ...
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Avaya 1110 - page 119
Third party terms 119 away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to sh are and change fre e software--to m a ke sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's softwa re and to any other ...
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Avaya 1110 - page 120
Third party terms 120 another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than cop yin g, distr i butio n an d m od ifica tio n ar e no t co ver e d by th is License; they are ou tside its scope. Th e act of running th ...
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Avaya 1110 - page 121
Third party terms 121 to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program. In addition , mere agg regation of ano ther wo rk not based on the Program with the Program (o r with a work based on the Progr am) on a volume of a storage or distri ...
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Avaya 1110 - page 122
Third party terms 122 or distribute the Program or its derivative works. These actio ns ar e prohibited by law if you do n ot accept this Li cense. Therefo re, by modifying or distributing the Progr am (or any work ba se d on the Program), you indicate your acceptance of th is Licen se to do so, and all its terms and conditions for copying, distrib ...
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Avaya 1110 - page 123
Third party terms 123 Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns. Each ver sion is given a distinguishing version number. If the Program spe cifies a ...
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Avaya 1110 - page 124
Third party terms 124 want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s. T o do so, att ac h the following notices to the progra m. It is safest to attach t hem to the start of each source file to most effectively conve ...
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Avaya 1110 - page 125
Third party terms 125 OpenSSL The following component is lic ensed un d er Ope nS S L licen se : OpenSSL 0.9.7b OpenSSL License /* ================ ===================== ================ * Copyright (c) 1998-2008 The Op enSSL Project. All rights reserved. * * Redistribution and use in source and binary forms, with or without modification, are permi ...
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Avaya 1110 - page 126
Third party terms 126 * 6. Redistributions of any form whatsoe ver must retain the following acknowledgm ent: * "This product includes software develope d by the OpenSSL Project for use in the OpenSSL Toolki t (http://www.o penssl.org/)" * * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIE D ...
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Avaya 1110 - page 127
Third party terms 127 * * This library is free for commercial and non-commer cial use as long as the following conditions are ahear ed to. Th e following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just th e SSL code. The SSL documentation included with this distribution is covered by the ...
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Avaya 1110 - page 128
Third party terms 128 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRA NTIES OF MERC HANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIAB LE FOR ANY DIRECT, INDIRECT, INCI DENTAL, SPEC ...
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Avaya 1110 - page 129
Third party terms 129 1. The origin of this software must not be misreprese n te d; yo u mu st not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the pro duct documentation would be appreciated but is not required. 2. Altered source vers ions must be plainly marked as such, and mu st not be m ...
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Avaya 1110 - page 130
Third party terms 130 dealings in this Software without prior written aut horization of the copyright holde r. END OF TERMS AND CONDITIONS Libpng The following component is lic ensed un d er libpn g licens e: Libpng 1.2.37 - June 4 , 2009 Libpng License This copy of the libpng notices is p rovided for your convenience. In case of any discrep ancy b ...
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Avaya 1110 - page 131
Third party terms 131 libpng versions 0.97, January 1998, through 1.0 .6, March 20, 2000, are Copyright (c) 199 8, 1999 Glenn Rand ers- Pehrson, and are distributed according to the same disclaim er a nd license as libpng-0.96, with the following indiv iduals added to the list of Contr ibuting Authors: Tom Lane Glenn Randers-Pehrson Willem van Scha ...
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Avaya 1110 - page 132
Third party terms 132 consequen tia l dama ge s, wh ich m ay re su lt from the us e of th e PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby grante d to use, copy, modify, and distribu te this source code, or portions hereof, fo r any purpose, withou t fee, subject to the following restrictions: 1. The ...
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Avaya 1110 - page 133
Third party terms 133 ." This code is derived from softwar e contribut ed to Berkeley by Ch ris Torek. Redistribution and use in source and binar y for ms, with or without modification, are permitted provided tha t the following conditions are met: ." 1. Redistributions of source co de must retain the above copyr ight notice, this list ...
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Avaya 1110 - page 134
Third party terms 134 Convert UTF ConvertUTF License Copyright 2001 -2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitne ss for any part icular pu rpose. No warranties of any kind are expressed or implie d. The recipient agrees to determine app licability of information provided. If th is ...
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Avaya 1110 - page 135
Third party terms 135 Redistributions in binar y form must re produce th e above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provide d with the distribution. Neither the na me of the <ORG ANIZATION> nor th e names of its contributor s may be used to endorse or promote pr o ...
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Avaya 1110 - page 136
Third party terms 136 (2) If only executable code is distributed, then the accompanying documentation must state that "this so ftware is based in p ar t on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for an y undesirable consequenc es; the authors ...
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Avaya 1110 - page 137
Terms you should know 137 T erms you should know Avaya Communication Ser ver 1000 Y our office communication system. Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s n ame and teleph one number . The system must have CPND enabled. Categor y 5 (C at5) Cable and associ ated connecting hardware ca ...
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Avaya 1110 - page 138
Terms you should know 138 Feature display An area that shows status infor mat ion abo ut th e featur e in use. It also displays the name and st atus of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message , con tact, or feature status by a flash, wink, steady on, or of f. Fixed key The hard-labeled ke ys ...
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Avaya 1110 - page 139
Terms you should know 139 Interrupted dial tone A broken or pulsed dial tone that so unds when you access some features on your telephone. Message/Inbox A fixed key on your A vaya 1 1 10 IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and list s appearing on the LC ...
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Avaya 1110 - page 140
Terms you should know 140 Special Prefix code (SPRE) S pecial codes entere d using the dialpad , followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74 ). Soft keys A set of keys programmed by your system administrator . These four keys, lo cated directly bel ow the display ar ...
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Avaya 1110 - page 141
Terms you should know 141 User interface Screen displays that interact with the end user as a result of an action or event. Visual Aler ter/Message W aiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on. ...
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Avaya 1110 - page 142
Terms you should know 142 ...
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Avaya 1110 - page 143
Index 143 Index A Adjusting the display screen con- trast 34 Adjusting the volume 33 AutoDial Transf er 76 Automatic Wake-Up 102 C Call features and Flexible Feature Codes 17 Call Forward 65 Call log options 41 Call Page 76 Call Page Connect 76 Call Park 61 Call party information 137 Calling 51 Calling Party Number 63 Camp-on, F orced 81 Charge a c ...
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Avaya 1110 - page 144
Index 144 I Indicator st atus 138 Information display 138 Information line 138 Internal Call Forwar d 66 Interrupted dial tone 139 IP Network Statistics 49 IP Set&DHCP Information 49 L Language display 35 Last Number Redial 55 LCD screen 17 License Information 50 License notification 17 Line (DN) 14 Local Area N etwork (LAN) 11 Local Diagnostic ...
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Avaya 1110 - page 145
Index 145 Special Prefix code (SPRE) 140 Speed Call 56 SRTP media encryption 19 Station Control Password (SCPW) 19, 104, 140 change your password 19 turn Passwor d Protection on or off 21 Status Messages 140 Switchhoo k 140 System or Switch 140 System Speed Call 57 T Telephone controls 13 Telephone information 41 Test Local M ode 99 Timed Reminder ...
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Avaya 1110 - page 146
Index 146 ...
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