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MULTI-WAN GATEWAY Model X16-R User’s Guide ...
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ii ...
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i T ABLE OF C ONTENTS 1: INTRODUCTION .............................................................................................................................. 1 Internet Features .............................................................................................................. ............ 1 Other Features ........................ ...
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ii 8: METWORK INFO ................................................................................................................ ........... 65 Operation ...................................................................................................................... ............... 65 System Status ......................................... ...
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Page 1 1: Introduction Congratulations on the purchase of your new MULTI-WAN GATEWAY. The MULTI-WAN GATEWAY not only provides a selection of 2~8 WAN ports – it also provides Shared Broadband Internet Access for all LAN users. Figure 1-1: MULTI-WAN GATEWAY Internet Features • Flexible use of WAN ports There are up to 8 WAN ports available for us ...
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Page 2 • Shared Broadband Internet Access All LAN users can access the Internet through the MULTI-WAN GATEWAY by sharing from one (1) up to eight (8) Broadband modems and connections. • High-Performance multi ADSL Modem Support The MULTI-WAN GATEWAY has eight (8) WAN ports, allowing the connection of up to eight (8) Broadband modems at the same ...
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Page 3 • Block URL This feature can be used by the Administrator to block access to undesirable Web site s by LAN users. You can even assign different settings for different groups of PCs. • Session Limit With the Session Limit feature, if the number of new sessions for the system exceeds the maximum allowance set by the Administrator in the sa ...
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Page 4 • HTTP Firmware Upgrade and backup The web management feature allows you to us e HTTP upgrade for new firmware and backup system configuration from a local or even remote site, as long as “Remote upgrade” and “Remote web-based setup” is enabled in the Advanced feature web page. • Email Alert The Email Alert will send a warning em ...
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XiNCOM X16-R - page 9
Page 5 Package Contents The following items are included in the MULTI-WAN GATEWAY package: • MULTI-WAN GATEWAY Unit • Power Cord • Quick Installation Guide • CD-ROM containing the on-line manual. If any of the above items are damaged or missing , please contact your dealer immediately. Physical Details Front Panel Figure 1-2: Front Panel Fr ...
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Page 6 Ethernet Ports and Reset Button Ethernet Ports WAN ports: 2 to 8 WAN ports (default is 2), using Port 1 to Port 8 for connecting to Modem(s). LAN ports: The remaining ports which are connected to PCs or a Hub. Note: Any port will automatically operate as an “Uplink” port if required. You can use a normal LAN cable to connect to a normal ...
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Page 7 Rear Panel Figure 1-3: Rear Panel AC 100V ~ 240V Connects to AC100~240V / 50~60Hz with supplied AC power cord. Default Settings When the MULTI-WAN GATEWAY has finished booting, all configuration settings will be set to the factory defaults, including: • IP Address set to its default value of 192.168.1.1, with a Network M ask of 255.255.255 ...
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Page 8 • Enter the name of the firmware upgrade file located on your PC, or click the "Browse" button to locate the file. • Enter the LAN IP address of the MULTI-WAN GATEWAY in the "Server IP" field. • Click "Upgrade Firmware" to send the file to the MULTI-WAN GATEWAY. 3. When the upgrade is finished, the MULTI-W ...
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Page 9 2: Basic Setup Overview Basic Setup of your MULTI-WAN GATEWAY involves the following steps: 1. Attach the MULTI-WAN GATEWAY to a PC using any LAN port (3 to16) and configure it for your LAN. 2. Install your MULTI-WAN GATEWAY in your LAN and connect the Broadband Modem(s). 3. Configure your MULTI-WAN GATEWAY for Internet Access. 4. Configure ...
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Page 10 7. Enter admin for the "User Name" and leave the "Password" field blank. • The "User Name" is always set as ad min • For security, it is highly recommended that you set a password. You may do this using the Admin Setup screen. 8. After logging in, you will see the Administrator Password setu p in the Admin ...
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Page 11 10. If your LAN already has a DHCP Server and you wish to continue using it, the following configuration is required: • The DHCP Server function in the MULTI-WAN GATEW AY must be disabled . You will find this setting in the LAN & DHCP screen. • Your DHCP Server must be configured to provide the MULTI -WAN GATEWAY's LAN IP Addre ...
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Page 12 Settings – LAN & DHCP LAN IP Configuration • IP Address – IP address for the MULTI-WAN GATEWAY, as seen from the Local LAN. Use the default value unless the address is already in use or your LAN is using a different IP Address range. • Subnet Mask –The default value 255.255.255.0 is standard for small (class "C") net ...
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Page 13 12. Save your data, then go to Step 2, Installing the MULTI-WAN GATEWAY in your LAN. ...
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Page 14 2. Installing the MULTI-WA N GATEWAY in your LAN Figure 2-4: Installation Diagram 1. Ensure that the MULTI-WAN GATEWAY and any DSL/Cable modem(s) are powered-OFF. Leave the modem or modems connected to their data lines. 2. Connect the Broadband modem(s) to the MULTI-WAN GATEWAY. • If using only one (1) Broadband modem, connect it to port ...
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Page 15 • The Link/ACT LED should be ON if the corresponding WAN port is connected to a broadband modem. • For each PC connected to the LAN ports, the corresponding LAN LED (either 10/Yellow or 100/Green ) should be ON. 3. Configuring the MULTI-W AN GATEWAY for Internet Access To configure access to the Internet, first deci de how many WAN port ...
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Page 16 Figure 2-6: Primary Setup Settings – Primary Setup Connection Mode • Interface – A pull down menu for each WAN port that you are going to connect to the Internet. • Connect Mode – Enable – Select this if you have connected a broadband modem to this port. Disable – Select this if there is no broadband modem connected to this po ...
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Page 17 Address Information This is for Static IP users only. Enter the address information (IP Address, Subnet Mask, Gateway) provided by your ISP. If your ISP provides multiple IP address, you can use the Multi-DMZ screen to assign any additional IP addresses. PPPoE / PPTP Dialup This is for PPPoE or PPTP users only. • Enter the Username and Pa ...
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Page 18 4: Configure PCs on your LAN Overview For each PC, the following settings may need to be configured: • TCP/IP network settings • Internet Access configuration TCP/IP Settings If using the default MULTI-WAN GATEWAY settings and the default Windows 95/98/ME/2000/XP TCP/IP settings, no changes need to be made. Just start (or restart) your ...
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Page 19 4. Select " Connect to the Internet " and click “ Next” . 5. Select " Set up my connection manually " and click “ Next” . 6. Check " Connect using a broadband connection that is always on " and click Next . 7. Click Finish to close the New Connection Wizard. Setup is now completed. Accessing AOL To acce ...
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Page 20 Fixed IP Address By default, most Unix installations use a fixed IP Address. If you wish to continue using a fixed IP Address, make the following changes to your configuration. • Set your Def ault Gateway to the IP Address of the MULTI-WAN GATEWAY. • Ensure your DNS (Name server) settings are correct. To act as a DHCP Client (recommende ...
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Page 21 3: Advanced Port Overview • Port Options contains some options which can be set on any WAN port. For most situations, the default values are satisfactory. • Load Balance is only functional if you are using multiple WAN ports. It allows you to determine the proportion of WAN traffic sent through each port. • Advanced PPPoE setup is req ...
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Page 22 Settings – Port Options Interface • WAN Port – Select a particular WAN port from the pull-down menu to setup WAN port configuration. • MTU – The Maximum Transmission Unit for the Ethernet data. This is used to determine the packet size to be used on the WAN interface. Normally, this does not need to be changed but if your ISP advi ...
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Page 23 Transparent Bridge Options (For all interfaces) • Traffic Management – Strict Binding: Traffic from bridge hosts (eg. transparent to WAN1) can only go through the specified WAN interface (eg. WAN1). Loose Binding: This acts as a failover mechanism for transparent bridge mode. T raffic from bridge hosts (eg. transparent to WAN1) can go t ...
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Page 24 Only functional when using two (2) or more WAN ports - these settings determine the proportion of traffic sent over each port. Settings – Load Balance Load Balance Configuration • Enable – This enables your Load Balance setting options and must be checked for other settings on this scr een to be effective. • Balance Type – You can ...
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Page 25 Advanced PPPoE The Advanced PPPoE screen is required in order to use multiple PPPoE sessions on the same WAN port. It can also be used to manually co nnect or disconnect a PPPoE session. Figure 3-3: Advanced PPPoE Settings – Advanced PPPoE Select WAN Port & Session WAN Port – Selected WAN port only using PPPoE connection PPPoE Sessi ...
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Page 26 WAN IP Account • User Name – Enter the PPPoE user name assigned by your ISP. • Password – Enter the PPPoE password assigned by your ISP. • Verify Password – Re-enter the PPPoE password assigned by your ISP. Options • Specified Fix IP Address – If you have a fixed IP address, enter if here. Otherwise, this field should be lef ...
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Page 27 Settings – Advanced PPTP WAN Port Select the desired WAN port (click desired WAN on Connection Status). The data of the selected port will then be displayed in the WAN IP Account section. PPTP MTU – Maximum transfer unit for PPTP. The default value is 1460 WAN IP Account • User Name – The PPTP user name (login name) assigned by your ...
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Page 28 4: Advanced Setup Overview The following features are provided in Advanced Setup: • Host IP • Routing • Virtual Server • Special Application • Dynamic DNS • Multi DMZ • UPnP Setup • NAT Setup • Advanced Feature This chapter contains details on the configuration and use of each of these features. Host IP This feature is use ...
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Page 29 Figure 4-1: Host IP Settings – Host IP Host Network Identity This section identifies each Host (PC) • Host name – Enter a suitable name. Generally, you should use the "Hostname" (computer name) as defined on the Host itself. • MAC Address – Also called Physical Address or Network Adapter Address . Enter the MAC address o ...
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Page 30 Host Network Binding • Binding WAN Port / Session – Select Enable if you wish to associate this PC with a particular PPPoE session. All traffic for that PC will then use the selected PPPoE port and session. • Binding Method – Suppose your PC is bound to WAN1 port and you select “Strict Binding.” If WAN1 port is disconnected, you ...
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Page 31 Figure 4-2: Routing Note: If there is an entry or entries in the Routing table with an Inde x of zero (0), these are System entries. You cannot modify or delete these entries. Settings – Routing Dynamic Routing • RIP v2 – This acts as a “master” switch. If enabled, the select ed WAN or LAN will run RIPv1/v2, otherwise RIP function ...
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Page 32 Configuring Other Routers on your LAN All traffic for devices not on the local LAN must be forwarded to the MULTI-WAN GATEWAY so that it can be forwarded to the Internet. This is done by configuring other Routers to use the MULTI-WAN GATEWAY as the Default Route or Default Gateway , as illustrated by the example below. Static Routing - Exam ...
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XiNCOM X16-R - page 37
Page 33 Address Network Mask 255.255.255.0 (Standard Class C) Gateway IP Address 192.168.1.100 Interface LAN Metric 3 For Router A's Default Route Destination IP Address 0.0.0.0 Network Mask 0.0.0.0 Gateway IP Address 192.168.1.1 Metric 2 For Router B's Default Route Destination IP Address 0.0.0.0 Network Mask 0.0.0.0 Gateway IP Address 1 ...
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Page 34 Virtual Server This feature allows you to make Servers on your LAN accessible to Internet users. Normally, Internet users would not be able to access a server on your LAN because: • Your Server's IP address is only valid on your LAN, not on the Internet. • Attempts to connect to devices on your LAN are blocked by the firewall in th ...
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Page 35 to allow users to connect to your Virtual Servers using a URL, instead of an IP Address. e.g. http://my_domain_ name.dyndns.o rg ftp://my_domain_n ame.dyndns.or g This screen allows you to define your own Server types. Figure 4-5: Virtual Server Settings – Virtual Server Virtual Server Configuration • Enable – The enable checkbox is t ...
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Page 36 Each Host (server) must be running the appropriate Server software WAN – This selection allows this server to bind to any WAN port (1-8), or even bind to all WAN ports together. • LAN Port Range – Enter the range of port number used for outgoing traffic from this Server. If only a single port is required, enter it in both fields. • ...
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Page 37 Special Application If you use Internet applications which have non-st andard connections or port numbers, you may find that they do not function correctly because they are blocked by the firewall in the MULTI-WAN GATEWAY. In this case, you can define the application as a "Special Application" in order to make it work. Note that t ...
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Page 38 Buttons • Add – Create a new Special Application entry. • Delete – Delete the selected entry. • Update – Save any changes you have made to the current entry. • Cancel – Cancel any changes you hav e made since the last saved operation. Special Application List This shows the details of all Specia l Applications which are curr ...
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Page 39 Dynamic DNS Dynamic DNS is very useful when combined with the Virtual Server feature. It allows Internet users to connect to your Virtual Servers using a URL, rather than an IP Address. This also solves the problem of having a dynamic IP address. With a dynamic IP address, your IP address may change each time you connect to your ISP, making ...
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Page 40 Settings – Dynamic DNS Dynamic DNS Service This pull-down menu can Enable/Disable the Dynamic DNS feature and select the required service provider. • Disable – Dynamic DNS is not used. • TZO – Select this to use the TZO service (www.tzo.com). You must configure the TZO section of this screen. • DynDNS – Select this to use the ...
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Page 41 Multi DMZ This feature allows each WAN port IP address to be associated with one (1) computer on your LAN. All outgoing traffic from that PC will be associated with that WAN port IP address. Any traffic sent to that IP address will be forwarded to the specified PC, allowing unrestrict ed 2-way communication between the "DMZ PC" an ...
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Page 42 UPnP Setup With the UPnP (Universal Plug & Play) function, you can easily setup and configure an entire network as well as enable detection and control of networked devices and service s. Figure 4-9: UPnP Setup Settings – UPnP Setup UPnP Option If set to Enable UPnP , this device will register on the local network. You will find that ...
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Page 43 NAT Setup NAT (Network Address Translation) is the technology which allows one (1) WAN (Internet) IP address to be used by multiple LAN users. Figure 4-10: NAT Setup Settings – NAT Setup NAT Configuration • NAT Routing – You can enable or disable NAT through the check box. If you disable the NAT checkbox, it will ac t as a bridge or S ...
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Page 44 Non-Translation Port Range If some packets whose port number cannot be translated for special applications, you must set state to “Enable” and input value in port range. Alternatively, if its port cannot be translated in the specif ied time period, you must set Enable and enter a seconds value in Timeout. NAT Alias For each alias entry, ...
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Page 45 Advanced Feature • External Filters Configuration – These settings determine whether the MULTI-WAN GATEWAY should respond to ICMP (ping) requests received from the WAN port or not. • Interface Binding – Use these settings to ensure that certain traffic is sent by a particular WAN port and thereby a particular ISP account. These sett ...
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Page 46 Settings – Advanced Feature External Filters Configuration • IDENT Port – Port 113 is associated with the Internet's (Identification / Authentication) service. When a client program in your computer contacts a remote server for services such as POP, IMAP, SMTP, that remote server sends back a query to the "Ident" server ...
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Page 47 Protocol & Port Binding List This list shows the details of all protocol and port configuration data which are currently defined. You can modify them by clicking on a selected row. ...
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Page 48 5: Security Management Overview • Block URL – Ability to block a specific website by configuring IP address, URL or Keywords. • Access Filter – Ability to block all Internet access, a known port or user defined port s by group access. • Session Limit – Ability to limit users Internet access when the device detects new sessions t ...
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Page 49 Settings – Block URL Access Group This allows you to have different blocking rules for different Groups of PCs. • All PCs (users) are in the Default Group unless moved to another specified group on the Host IP screen. • If you want the same restrictions to apply to everyone, select Default for the Group. In this case, there is no need ...
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Page 50 Figure 5-2: Access Filter ...
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Page 51 Settings – Access Filter Access Group This allows you have different access rights for different Groups of PCs. • If you want the same restrictions to apply to everyone, select Default for the Group. In this case, there is no need to enter any Hosts on the Host IP screen. • If you wish to apply different restrictions to different Grou ...
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Page 52 Session Limit This new feature allows to drop the new session s from both WAN and LAN side, if the number of new sessions exceeds the maximum value set by you in the Sampling Time field. Figure 5-3: Session Limit Settings – Session Limit Sampling Time The time interval specified by y ou for new sessions. Only the new sessions that have re ...
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Page 53 SysFilter Exception System Filter Exception - This will reject every packet with an unrecognized port to block port scan programs from hackers. This, however, also incurs problems in some situations whe re servers (e.g. SMTP server port 113) or WAN clients need to send a re sponse packet to verify the activity of their communication peers. ...
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Page 54 6: QoS Configuration Overview The MULTI-WAN GATEWAY incorporates a QoS (Quality of Service) utility to provide high quality network support service. Because it classifies outgoing packets based on policie s defined by users, real-time applications should respond or perform better. QoS Setup The following web page instructs you on setting up ...
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Page 55 Policy Configuration Setting the QoS policy can allocate Inbound/Outbound bandwidth (base d on your configuration) to pass through this device. You can define some policies which classify r eceived packets based on Local/Remote IP, MAC, port and protocol type. This feature is useful when the WAN link is very busy or congested or when using ...
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XiNCOM X16-R - page 60
Page 56 7: Management Assistant Overview The following advanced features are provided : • Admin. Setup • Email Alert • SNMP • Syslog • Upgrade Firmware This chapter contains details of the configuration and use of each of these features. Admin. Setup Remote Access Configuration – This feature allows you to manage the MULTI-WAN GATEWAY v ...
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XiNCOM X16-R - page 61
Page 57 Settings – Admin. Setup Remote Access Configuration • Remote Upgrade – If enabled, you can use the supplied Windows utility to remotely upgrade the firmware. If not enabled, the upgrade must be performed by a PC on the LAN. • Remote Setup – If enabled, access to the web-based interfa ce is available via the Internet (See below for ...
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Page 58 Email Alert This feature will send a warning Email to the system administrator when any WAN port is disconnected, has received excessive ping flooding, exceeded session limitation, etc. Figure 7-2: Email Alert Settings – Email Alert Global Setting: Notification on • Link Down – If set to Enable, it will send a warning email to alert t ...
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Page 59 Email Alert Configuration • Email (SMTP) Server Address – An email sever to which a warning email will be sent, if email alert has been enabled. For example: mail.domain.com • User Name – An email account name for the sender. • Password – A password for the sender. • Sender Address – An email address that sends a warning ema ...
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Page 60 SNMP This section is only useful if you have SNMP (Simple Network Management Protocol) software on your PC. If you have SNMP software, you can use a standard MIB II file with the MULTI-WAN GATEWAY. Figure 7-3: SNMP Settings – SNMP System Information • Contact Person – The name of the person responsible for this device. • Device name ...
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XiNCOM X16-R - page 65
Page 61 Syslog This feature can send the real time system information to a web page or to specified PCs. Syslog Configuration – Syslog Configuration allows you to select whether to send the system information to another machine or not. Up to three machines can be chosen to send t he system log to. Message Status – Messages are only sent and kep ...
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Page 62 Settings – Syslog Syslog Delivery • Sending Out – Set to “ Enable ”, if you want to send system log messages to other machines (PCs). • Keep Sent Message – If set to Enable, it means you want to keep sent messages; otherwise the sent messages will be deleted. • Syslog Server – Up to 3 syslog servers can be used. • IP Add ...
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XiNCOM X16-R - page 67
Page 63 Using Remote We b-bas ed Set up To connect to the MULTI-WAN GATEWAY from a remote PC via the Internet: 1. Ensure that both your PC and the MULTI-WAN GATEWAY are connected to the Internet. 2. Open your Web Browser. 3. In the "Address" bar, enter "HTTP://" followed by the Internet IP Address of the MULTI-WAN GATEWAY. If th ...
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XiNCOM X16-R - page 68
Page 64 Upgrade Firmware The Upgrade Firmware Screen allows you to upgrade the firmware or backup the system configuration. Figure 7-6: Upgrade Firmware You can backup your system configuration by pressing the Save System Configuration “Save” button. This will save the system configuration for future use. You also can upgrade the firmwa ...
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XiNCOM X16-R - page 69
Page 65 8: Network Info Operation Once the MULTI-WAN GATEWAY and the PCs are configured, operation is automatic. However, there are some situations where additional Internet configuration may be required. Refer to Chapter 4 - Advanced Setup for further details. System Status Use the System Status link on the main menu to view this screen. Figure 8- ...
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XiNCOM X16-R - page 70
Page 66 Data – System Stat us WAN Interface • Connection Type – The type of connection used – DHCP, Fixed IP, PPPoE or PPTP. • Connection Status – Either "Connected" or "Disconnected”. • "Force Renew" button– Only available if using a dynamic IP address (DHCP). Clicking this button will perfo rm a DHCP &qu ...
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XiNCOM X16-R - page 71
Page 67 Device Statistics • System UpTime – The time since the device system was last reinitialized. • CPU Usage – The current CPU percentage usage. • Memory Heap – The current Memory percentage usage (Heap & Queue). • Packet Queue – The current Packet Queue percentage usage. Buttons • Refresh – Updates the on-screen dat a. ...
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XiNCOM X16-R - page 72
Page 68 WAN Status Use the WAN Status link on the main menu to view this screen. Figure 8-3: WAN Status Data – WAN Status NAT Statistics This section displays data for each WAN port. • Status – This will display either Connected or Disc onnected . • Default Loading Share - The default traffic loading on each WAN port. • Current Loading Sh ...
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XiNCOM X16-R - page 73
Page 69 Appendix A Specifications Model MULTI-WAN GATEWAY Dimensions 423mm (W) x 155mm (D) x 43mm (H) Operating Temperature 0 ° C to 40 ° C Storage Temperature -10 ° C to 70 ° C Network Protocol: TCP/IP Network Interface: 16 *10/100 BaseT (RJ45) Auto-switching Hub ports for WAN / LAN devices. LEDs 1 power LED. 2 status LEDs. 16 LEDs for WAN/LAN ...
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XiNCOM X16-R - page 74
Page 70 Appendix B Windows TCP/IP Setup Overview TCP/IP Settings If using the default MULTI-WAN GATEWA Y settings and the default Windows 95/98/ME/2000 TCP/IP settings, no changes need to be made. • By default, the MULTI-WAN GATEWAY will act as a DHCP Server, auto matically providing a suitable IP Address (and related information) to each PC when ...
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XiNCOM X16-R - page 75
Page 71 Figure B-2: IP Address (Win 95) Ensure your TCP/IP settings are correct as follows: Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically . This is the default Windows setting. Restart your PC to ensure it obtains an IP Address from the MULTI-WAN GATEWAY. Using "Specify an IP Address" If your PC is alr ...
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XiNCOM X16-R - page 76
Page 72 Figure B-3: Gateway Tab (Win 95/98 ) • On the DNS Configuration tab, ensure Enable DNS is selected. If the DNS Server Search Order list is empty, enter the DNS address provi ded by your ISP in the field beside the Add button, then click Add . Figure B-4: DNS Tab (Win 95/98) Checking TCP/IP Settings - Windows 2000: 1. Select Control Panel ...
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XiNCOM X16-R - page 77
Page 73 Figure B-5: Network Configura tion (Win 2000) 3. Select the TCP/IP protocol for your network card. 4. Click on the Properties button. You should then see a screen like the follo wing: ...
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XiNCOM X16-R - page 78
Page 74 Figure B-6: TCP/IP Properties (Win 2000) 5. Ensure your TCP/IP settings are correct: Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically . This is the default Windows setting. Restart your PC to ensure it obtains an IP Address from the MULTI-WAN GATEWAY. Using a fixed IP Address ("Use the following IP Add ...
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XiNCOM X16-R - page 79
Page 75 Checking TCP/IP Settings - Windows XP: 1. Select Control Panel - Network Connection. 2. Right click the Local Area Connection and choose Properties . You should see a screen like the following: Figure B-7: Network Configura tion (Windows XP) 3. Select the TCP/IP protocol for your network card. 4. Click on the Properties button. You should t ...
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XiNCOM X16-R - page 80
Page 76 Figure B-8: TCP/IP Properties (Windows XP) 5. Ensure your TCP/IP settings are correct. Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically . This is the default Windows setting. Restart your PC to ensure it obtains an IP Address from the MULTI-WAN GATEWAY. Using a fixed IP Address ("Use the following IP A ...
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XiNCOM X16-R - page 81
Page 77 Appendix C Troubleshooting Overview This chapter covers some common problems that may be encountered while using the MULTI-WAN GATEWAY and some possible solutions to them. If you follow the suggested steps and the MULTI- WAN GATEWAY still does not function properly, contact your dealer for further advice. General Problems Problem 1: Can&apo ...
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XiNCOM X16-R - page 82
Page 78 Internet Access Problem 1: When I enter a URL or IP address I get a time out error. Solution 1: A number of things could be causing this. Try the following troubleshooting steps. • Check if other PCs are working. If they are, ensure that your PC’s IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Def ...
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