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Dell PP04X - page 1
www .dell.com | support.dell.com Dell™ Latitude™ D830 User’ s Guide Model PP04X ...
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Notes, Notices, and Cautions NOTE: A NOTE indicates important info rmation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardw are or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for pro perty damage, personal injury , or death. Abbreviations ...
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Contents 1 Contents 1 Finding Information 2 About Y our Computer Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Right Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Back View . . . . . . . . . ...
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2 Contents Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Storing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 4 Using the Keyboard Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Key Combinations . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents 3 Microsoft ® Windows ® XP . . . . . . . . . . . . . . . . . . . . . . . . . 43 Windows Vista™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Using an External M onitor as Y our Pr imary Display: Swappi ng Primary and Secondar y Display s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Micro ...
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4 Contents Extended Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Installing a PC Card o r ExpressCard . . . . . . . . . . . . . . . . . . . . . . . 55 PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Remov ...
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Contents 5 Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . 70 Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . . 71 Error Messages ...
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6 Contents If the display is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 84 If only part of the display is readable . . . . . . . . . . . . . . . . . . . . 84 11 Sy stem Setup Program Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Viewing the Sy stem Setup Screens . . . . . . . . . . . . . ...
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Contents 7 T urning Off Y our Computer . . . . . . . . . . . . . . . . . . . . . . . . . 99 Before W orking Inside Y our Computer . . . . . . . . . . . . . . . . . . . 99 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . . . . . . 102 Media Bay . . . ...
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8 Contents Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Returning Items for W arranty Repair or Credit . . . . . . . . . . . . . . . . 133 Before Y ou Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 ...
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Finding Information 9 Finding Information NOTE: Some features or media may be opt ional and may not ship with your compu ter . Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer . What Are Y ou Looking For? Find It Here • A diagnosti c progr am for my compute r • Drivers fo ...
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10 Findin g Informa tion • W arranty information • T erms and Conditions (U.S. o nly) • Safety instruc tions • Regulatory inform ation • Er gonomics inform ation • End User Li cense Ag reement Dell™ Product Information Guide • Service T ag and Expr ess Service Code • Micro soft W indows Licens e Label Service T ag and Microsoft ® ...
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Finding Information 11 • Solutions — T roubleshooting hints and tips , articles from technician s, and online courses, frequently ask e d questions • Community — Online discussion wi th other Dell custome rs • Upgrades — Up grade informat ion for components, such as memory , the hard driv e, and the op erating system • Customer Care ? ...
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12 Findin g Informa tion • How to use W ind ows XP and W indows Vista™ • How to work with program s and files • How to personalize my desktop Windows Help and Support Center 1 Click Start or → Help a nd Suppo rt . 2 T ype a word or phrase that desc ribes your problem and click the arrow icon. 3 Click the topic that describes your problem. ...
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About Y our Computer 13 About Y our Computer Fr o n t V i ew DISPLAY LATCH — Keeps the display closed. DISPLAY — F or more information about your display , see "Using the Display" on page 41. 1 display latch 2 display 3 power button 4 device status li ghts 5 speakers (2) 6 key bo ard 7 touch pad 8 touch pad/trac k st ick buttons 9 tra ...
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14 About Y our Computer POWER BUTTON — Press the power button to turn on the computer or exit a power ma nagement mode (see "P ower Management Modes" on page 31). NOTICE: T o avoid losing data, turn off your c omputer by performing a Microsoft ® Windows ® operating sy stem shutdown rather than by pressing the power button. If the comp ...
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About Y our Computer 15 If the computer is connected to an electric al outlet, the light operate s as follows: – Solid green: The battery is char ging . – Flashing green: The battery is almost fully char ged. – Off: The battery is adequately charged (or e xternal power is not available to char ge the battery). If the computer is running on a ...
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16 About Y our Computer KEYBOARD STATUS LIGHTS The green li ghts located above the keyboard indicate the followi ng: VOLUME CONTROL BUTTONS — Press these buttons to adjust the speak er volume. MUTE BUTTON — P ress this button to turn off the speakers. AMBIENT LIGHT SENSOR — Helps to control display brightness. F or more information, see " ...
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About Y our Computer 17 Le f t S i de V ie w SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer . F or more information, see "Security Cable L ock" on page 59. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot. AIR VENTS — The computer uses an ...
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18 About Y our Computer AUDIO CONNECTORS E XPRESS C ARD SLOT — Supports 34- and 54-mm PCI Expr essCards or US B-based ExpressCards (see "Using Cards" on page 55). WIRELESS SWITCH — T urns on/off wir eless devices such as WiF i and internal cards with Bluetooth wireless technology and scans for W iF i networks. F or more informat ion a ...
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About Y our Computer 19 WIRELESS SWITCH POSITIONS W I -F I C ATCHER ™ LIGHT — The light operates as follows: – Flashing green: Searching for networks – Solid green: Stro ng network found – Solid yellow : W eak network foun d – Flashing yellow : Error – Off: No signal found PC C ARD SLOT — Supports one PC Card, such as a modem or net ...
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20 About Y our Computer USB CONNECTORS Connect USB devices, su ch as a mouse, keyboard, or printer . ...
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About Y our Computer 21 Back View CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vent s. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is runni ng. Restricting the airflow can damage the computer or cause a fire. NETWORK CONNECTOR (RJ-45) NOTICE: The network connector ...
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22 About Y our Computer MODEM CONNECTOR (RJ-11) SERIAL CONNECTOR VIDEO CONNECTOR AC ADAPTER CONNECTOR — Connects an AC adapter to the computer . The AC adapter converts AC pow er to the DC power requir ed by the computer . Y ou can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical out ...
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About Y our Computer 23 NOTICE: When you disconnect the AC adapter cable from the computer , grasp the connector , not the cable itself, and pull firmly but gently to avoid damag ing the cable. When you wrap the AC adapter cab le, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. AIR VENTS — The comp ...
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24 About Y our Computer page 107). DOCKING - DEVICE CONNECTOR — Lets you attach your computer to the Media Base or other docking device. See the Dell documentation that came with your docking device for more informat ion. FAN AIR VENTS — The computer uses an internal fan to cr eate airf low through the fan air vents, which pr events the compute ...
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Dell PP04X - page 27
25 T ransferring Information to a New Computer The Microsoft ® Wi n d o w s ® operating system provides the F iles and Settings T ransfer W izard to move data from a source computer to a new co mputer . Y ou can transfer data, such as: • E-mail messages • T oolbar settings •W i n d o w s i z e s • Internet bookmarks Y ou can transfer the ...
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26 4 On the F iles and Settings T ransfer Wizard welcome screen, click Next . 5 On the Which computer is this? screen, click Old Computer and click Next . 6 On the Select a transfer method screen, click the transfer method you prefer . 7 On the What do you want to transfer? screen, select the items you want to trans fer and click Next . After the i ...
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27 6 On the Select a transfer method screen, click the transfer method you prefer . 7 On the What do you want to transfer? screen, select the items you want to trans fer and click Next . After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Fi n i s h . T o transfer data to the new computer: 1 On the Now ...
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28 ...
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Using a Battery 29 Using a Battery Battery Performance NOTE: For information about the Dell warranty for your computer , see the Product Information Guide or separate paper warranty document that shipped with your computer . F or optimal computer performance and to help preserve BIOS sett ings, operate your Dell™ portable computer with the main b ...
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Dell PP04X - page 32
30 Using a Battery CAUTION: Misuse of the battery may increase the risk of fi re or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking ba tteries with extreme care. Damaged batteries may leak and cause personal injury or ...
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Dell PP04X - page 33
Using a Battery 31 Check the Battery Health NOTE: Y ou can check battery health in one of two way s: by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet. Fo r information about QuickSet, right-click the QuickSet icon in the Microsoft® Windows® taskbar , and click Help . T o check the battery ...
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Dell PP04X - page 34
32 Using a Battery •C l i c k Start → Shut Down → Stand by . or • Depending on how you set the powe r management options in the P ower Options Properties window or the QuickSet P ower Management Wizar d, u se one of the followi ng methods: – Pr ess the power button. – Close the display . – P ress <Fn><Esc>. T o e xit stand ...
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Dell PP04X - page 35
Using a Battery 33 Configuring Power Management Settings Y ou can use the QuickSet P ower Managemen t W iza rd or W indows P ower Options Properties to configure the power management settings on y our computer . • T o access the QuickSet P ower Management W izard, double-click th e QuickSet icon in the Microsoft ® Wi n d o w s ® taskbar . F or ...
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Dell PP04X - page 36
34 Using a Battery 1 If the computer is connected to a docking device (docked), undock it. See the documentati on that came with your docking device for instructions. 2 Ensure that the computer is turned off. 3 Slide the battery-bay latch release on the botto m of the computer until the r elease clicks. 4 Using the tab on the battery , lift the bat ...
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Using the Keyboard 35 Using the Keyboard Numeric Keypad Th e nu me ri c key p ad fu n ct io ns l ike th e nu me r ic key p ad on an external k eyboard. Each k ey on the keypad has multiple functions. The keypad numbers and symbol s ar e marked in blue on the right of the keypad keys. T o type a number or symbol, hold down <Fn> and press the d ...
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Dell PP04X - page 38
36 Using the Keyboard Display Functions Power Managemen t Microsoft ® Windows ® Logo Key Functions <Fn><F7> Scales between widescr een and standard aspect ra tio video resolutions. <Fn><F8> Switches the video image to the ne xt display option. The options include the integrated display , an e xternal monitor , and both dis ...
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Dell PP04X - page 39
Using the Keyboard 37 T o adjust k eyboard operation, such as the charact er repeat rate, click → Control P anel → Pr i n t e rs an d Other Hardware → Ke yb o a r d . F or information about the Control P anel, see the W indows Help and Support Center (click the Start button or the W indows Vista™ Start button → Help and Support . T ouch P ...
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38 Using the Keyboard Customizing the T ouc h Pad and T rack Stick Y ou can use the Mouse P roperties window to disable the touch pad and track stick or adjust their settings. 1 Click Control P anel → Mouse . F or information about the Control P anel, see the W indows Help and Support Center . Click the Start button or the W indows Vista™ Start ...
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Using Multimedia 39 Using Multimedia Playing CDs or DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer wh ile playing CDs or DVDs. 1 P ress the eject button on the front of the drive. 2 P ull out the tray . 3 Place the disc, label si ...
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40 Using Multimedia Adjusting the V olume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. V olume Control Window 1 Click the Start button, point to All P rograms ( or Pr o g r a ms ) → Accessories → Entertainment (or Multimedia ), and then click Vo l u m e C o n t r o l . 2 In the Vo l u m e C o n t r o l window , clic ...
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Using the Display 41 Using the Display Adjusting Brightness When a Dell™ computer is running on battery power , you can conserve power by setting the disp lay brightness to the lowest comforta ble setting by pr essing <Fn> and the up- or down-arrow key on the key bo a rd. NOTE: Brightness key combinations only affect the display on your por ...
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Dell PP04X - page 44
42 Using the Display If you choose a r esolution or color palette that is higher than the display supports, the settin gs adjust automatically to the cl osest supported values. T o set the display r esolution and re fresh rate for your display , perfor m the st eps in the following section that corresponds to the operating syste m your computer is ...
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Using the Display 43 Microsoft ® Windows ® XP 1 Connect the external monitor , TV , or projector to the computer . 2 Click Start → Settings → Control P anel . 3 Under Pic k a c at eg or y , click Appearance and Themes . 4 Under Pick a task... , click the area you want to ch ange, or under or pick a Control P anel icon , click Display . 5 In t ...
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44 Using the Display Using an External Monitor as Y o ur Primary Display: Swapping Primary and Secondary Display s T o swap your primary and secondary displa y designations (for example, to use your exte rnal monitor as your primary display after docking), perform the step s in the following section that corresponds to the operating system yo ur co ...
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Dell PP04X - page 47
Using the Display 45 The ambient light sensor is disabled when your computer is shipped to you. If you enable the sensor and then use any of the display brightness k ey combinations , the sensor is disabled and the display brightness is increased or dec reased accordingly . Dell™ QuickSet allow s you to enable or disable the ambient light sensor ...
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46 Using the Display ...
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Setting Up and Using Networks 47 Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Before you connect your computer to a network , the computer must have a network adapter installed and a network cable connected to it. 1 Connect the network cable to the network adapte r connector on the back of your computer . NOTE: Insert ...
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48 Setting Up and Using Networks 2 Select an option under Choose a connection option . 3 Click Next , and then follow the inst ructions in the wizard. Wireless Local Area Network (WLAN) A WLAN is a ser ies of interco nnected comp uters that co mmunicate with each ot her over th e air waves rather than through a network cable connected to each compu ...
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Setting Up and Using Networks 49 NOTE: If your computer is set to the Classic Start menu option, you can view net work connections by clicking Start → Settings → Network Connections . If Wireless Network Connection does not appear , you may not have a wireless network card. The Order Confirmation for Y our Computer The order confirmation that y ...
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50 Setting Up and Using Networks • Establish communication between your computer and your wir eless router . • Configure your wir eless router to communicate with your broadband router . • F ind out your wir eless router ’s broadcast name. Th e technical term for the name of your router ’s broadcast name is Service Set Iden tifier (SSID) ...
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Dell PP04X - page 53
Setting Up and Using Networks 51 1 Click the W indows Vista Start button → Connect T o → Ma nage wireless ne tworks . 2 Double-click a profile to open the wireless network properties scr een. F or specific info rmation about the wireless configurat ion utility installed on your computer , see your wireless network documentation in the W i ndows ...
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Dell PP04X - page 54
52 Setting Up and Using Networks NOTE: Even if you are able to make a call from your ce llular phone in a specific geographical location, that location may not necessarily be withi n a cellular -data coverage zone. What Y ou Need to Estab lish a Mobile Broadband Network Co nnection NOTE: Depending on your computer , you can use either a Mobi le Bro ...
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Dell PP04X - page 55
Setting Up and Using Networks 53 NOTE: Before you connect to the Internet, you must activ ate Mobile Broadband service through your cellular service provider . For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center . T o acce ...
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Dell PP04X - page 56
54 Setting Up and Using Networks Y ou can use Location P rofile Settings to create profiles for ac cessing th e Internet with your computer in your office, home, or other public places with Internet services. General Mobili ty Settings allows you to change the way network connections are handled. The profiles consist of diff erent network settings ...
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Dell PP04X - page 57
Using Cards 55 Using Cards Card T ypes See "Specifications" on page 123 for information on supported car d types. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a si ngle T ype I or T ype II card. The PC Card slot supports CardBus technology and e xte nded PC Car ds. "T ype" of card re ...
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Dell PP04X - page 58
56 Using Cards 2 Slide the card into the slot until the card is completely seated in its connector . If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most cards and automatically loads the appropriat e device driver . If the configuration program tells you to lo ad the ma ...
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Dell PP04X - page 59
Using Cards 57 The computer recognizes most cards and automatically loads the appropriate devi ce driver . If the configuration program tells you to lo ad the manufacturer's dr ivers, use the floppy disk or CD that came with the card. If you have an adapter , such as the one shown belo w , you can use 34-mm ExpressCards in the PC Car d slot. F ...
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58 Using Cards ...
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Dell PP04X - page 61
Securing Y our Computer 59 Securing Y our Computer NOTE: For information on how to secure your computer while traveling, see "T raveling With Y our Computer" on page 89. Security Cable Lock NOTE: Y our computer does not ship with a security cable lock. A security cable lock is a commercially available antithef t device. T o use the lock, ...
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Dell PP04X - page 62
60 Securing Y our Computer 2 Slide the smart card into the smart card slot until the card is completely seated in its connector . The smart card protrudes approximately .5 i nch from the slot. The smart card slot is located below the PC Card slot. If you encounter too much resistance, do not force the card. Check the card orientation and try again. ...
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Dell PP04X - page 63
Securing Y our Computer 61 NOTE: Some hard drives do not support hard drive passwords. NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However , they are not foolproof. If you require more security , obtain and use addi tional forms of protection, such as smart cards, data encryption programs, or PC Cards ...
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Dell PP04X - page 64
62 Securing Y our Computer The administrator password can be used instead of the primary passwor d. Whenever you are prompted to enter the primary password, you ca n enter the administrator password. NOTICE: If you disable the administrator password, the primary password is also disabled. NOTE: The administrator password provides access to the comp ...
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Dell PP04X - page 65
Securing Y our Computer 63 • The administrative password will only work to u nlock a hard disk on the computer on wh ich the hard disk password was created. This means a pass word-protected hard disk can not be removed from one computer , placed in a second compute r and be unlocked using the administrative pass word on the second computer . • ...
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64 Securing Y our Computer Security Management Software The security management software is designed to util ize four different features to help you secure you r computer: • Log-in management • P re-boot authentication (using a fingerprint reader , smart card, or password) •E n c r y p t i o n • P rivate information management F or informat ...
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Dell PP04X - page 67
T roubleshooting 65 T roubleshooting Dell T echnical Update Service The Dell T echnical Update service provides proactiv e e -m a il no t if ic a ti on of s of tw a re a nd h ard wa re updates for your computer . The service is fr ee an d can be customized for content, format, and how frequently you r eceive notifications. T o enr oll for the Dell ...
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Dell PP04X - page 68
66 T roubleshooting NOTE: Before attempting option B, the com puter must be powered down completely. b P ress and hold the <Fn> k ey wh ile powering the computer on. NOTE: If you see a message stating t hat no diagnostics utility partiti on has been found, run the Dell Diagnostics from the Drivers and Utilities CD . The computer runs the Pr e ...
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Dell PP04X - page 69
T roubleshooting 67 2 After you have selected the Test System option from the main menu, the following menu appears. NOTE: It is recommended that you select Extended Test from the menu below to run a more thorough check of devices in the computer . 3 If a problem is encountered during a test, a message appears with an error code and a description o ...
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Dell PP04X - page 70
68 T roubleshooting 5 When the tests are complete, close th e test screen to r eturn to the Main Menu screen. T o exit the Dell Diagnostics and restart the computer , close the Main Menu screen. 6 Remove the Dell Drivers and Utilities CD (if applicable). Dell Support Utility The Dell Support Utility is in stalled on your computer and available from ...
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T roubleshooting 69 • Access the help file for the Dell Support Utility • View f requently ask ed questions • Learn more about the Dell Support Utility • T urn the Dell Support Utility off Double-Clicki ng the Dell Support Icon Double-click the icon to manually check your computing environment, view fr equently asked questions, access the h ...
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Dell PP04X - page 72
70 T roubleshooting NOTE: Because of different regions worldwide and different disc formats, not all DV D titles work in all DVD drives. Problems writing to a CD/DVD-RW drive C LOSE OTHER PROGRAMS — The CD/D VD-RW drive must r eceive a steady stream of data when writing. If the stream is interrupted, an error occurs. T ry closing all programs bef ...
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Dell PP04X - page 73
T roubleshooting 71 E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this s ection, follow the safety instructions in the Product Information Guide . NOTE: Connect the modem to an analog telephone connector only . The modem does not operate while it is connected to a digital telephone network. C HECK THE M ICR ...
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Dell PP04X - page 74
72 T roubleshooting Error Messages F ill out the Diagnostics Checklist (see "Diagnostics Ch ecklist" on page 135) as you complete these checks. CAUTION: Before you begin any of the procedures in this s ection, follow the safety instructions in the Product Information Guide . If the message is not listed, see the docume ntation for the ope ...
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Dell PP04X - page 75
T roubleshooting 73 Diagnostics (see "Dell Diagnostics" on page 65). H ARD - DIS K DRIVE CONTROLLER FAILURE 0— The hard drive does not respond to commands from the computer . Shut down the computer , remove the hard drive (see "H ard Drive" on page 100), and boot the computer from a CD. Then shut down the computer , r einstall ...
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Dell PP04X - page 76
74 T roubleshooting faulty or improperly seated. Reinstall the memory module s (see "Memory" on page 107) and, if necessary , replace them. N O BOOT DEVICE AVAILABLE — The computer cannot find th e hard drive. If the har d drive is your boot device, ensur e that the drive is installed, properly seated, and partitioned as a boot device. ...
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Dell PP04X - page 77
T roubleshooting 75 "Dell Diagnostics" on page 65). X : IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — Insert a disk into the drive and try again. W ARNING : B ATTERY IS CRITICALLY LOW — The battery is running out of charge . Replace the battery , or connect the computer to an electrical outlet. Ot herwise, ac tivate hibernate mode o ...
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Dell PP04X - page 78
76 T roubleshooting C HECK THE KEYBOARD CABLE — Shut down th e computer . Disconnect the keybo ard cable and check it for damage, and firmly reconnect th e cable. If you are using a keyboar d extension cable, disconnect it and connect the keyboar d directly to the computer . C HECK THE EXTERNAL KEYBOARD — 1 Shut down the computer , wait 1 min u ...
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Dell PP04X - page 79
T roubleshooting 77 mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer . A program st ops responding or crashes re peatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. E ND THE PROGRAM — 1 P ress <Ctrl>< ...
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Dell PP04X - page 80
78 T roubleshooting with spywar e. Use an anti-virus prog ram that includes anti-spywar e prot ection (your progra m may requir e an upgrade) to scan the compu ter and remove spywar e. F or more information, go to support.dell.com and search for the keywor d spyware . R UN THE D ELL D IAGNOSTICS — See "D ell Diagnostics" on page 65. If ...
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Dell PP04X - page 81
T roubleshooting 79 C HECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings are corr ect and that the tnetwork is functioning. F or more information on the different types of ne two rks, see "Setti ng Up and Using Networks" on page 47. PC Card or Expres ...
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80 T roubleshooting up. T EST THE ELECTRICAL OUTLET — Ensur e that the electrical outlet is working by testing it with another device, such as a lamp. C HECK THE AC ADAPTER — Check the AC adapte r cable connections. If the AC adapter has a light, ensure that the light is on. C ONNECT THE COMPUTER DIRECTL Y TO AN ELECTRICAL OUTLET — Byp ass po ...
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T roubleshooting 81 E NSURE THAT THE PRINTER IS TURNED ON C HECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are secur ely connected to the printer and the computer . T EST THE ELECTRICAL OUTLET — Ensur e that the electrical outlet is working by testing i ...
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Dell PP04X - page 84
82 T roubleshooting No sound from integ rated speakers A DJUST THE W INDOWS VOLUME CONTROL — Double-click the speaker icon in the lower -right corner of your screen. Ensur e that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. R EINSTALL THE SOUND ( AUDIO ) DRIVER — S ...
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Dell PP04X - page 85
T roubleshooting 83 3 T urn on the computer . 4 At the W indows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly , the mouse may be defective. C HECK THE SY STEM SETUP PROGRAM SETTINGS — V erify that the system set up program lists the corr ect device for the pointing device op ...
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Dell PP04X - page 86
84 T roubleshooting R OTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality . A DJUST THE W INDOWS DISPLAY SETTINGS — 1 Click Start → Control P anel → Appearance and Themes . 2 Click the area you want to change or click the Display icon. 3 T ry different settings for Color quality ...
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Dell PP04X - page 87
Sy stem Setup Program 85 Sy stem Setup Program Overview NOTE: Y our operating sy stem may automatically configure most of the options available in the sy stem setup program, thus overriding options that you set th rough the sy stem setup program. (An exception is the External Hot Key option, which you can disable or enable only through t he sy stem ...
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Dell PP04X - page 88
86 Sy stem Setup Program In the system setup program, primary categories of settings ar e listed on the left. T o view the types of settings in a category , highlight th e category and press <Enter>. When you highlight a setting type, the right side of the scr een displays the value for that setting type. Y ou can change settings that appear ...
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Dell PP04X - page 89
Sy stem Setup Program 87 2 If the computer is connected to a docking device (docked), undock it. See the documentati on that came with your docking device for instructions. 3 Connect the computer to an electrical outlet. 4 T urn on the computer . When the DELL logo appears, pres s <F12> immediately . If you wait too long and the W indows logo ...
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Dell PP04X - page 90
88 Sy stem Setup Program ...
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Dell PP04X - page 91
T raveling With Y our Computer 89 T raveling With Y our Computer Identifying Y our Computer • Attach a name tag or business card to the computer . • W rite down your Service T ag and stor e it in a safe place a way from the computer or carrying case. Use the Service T ag if you need to report a loss or theft to law enforcement officials and to ...
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Dell PP04X - page 92
90 T raveling With Y our Computer • Consider changing your power man agement opti ons to maximize battery operating time (see "Configuring P ower Management Settings" on page 33). • If you are traveling internationally , carry proof of ownership—or of your righ t to use the computer if it is company-owned—to speed your passag e th ...
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Dell PP04X - page 93
Reinstalling Software 91 Reinstalling Software Drivers What Is a Driver? A driver is a program that controls a device such as a printe r , mouse, or k eyboa rd. All devices r equi re a driver program. A driver acts like a translator betw een the device and any other programs that use the device. Each device has its own set of specialized commands t ...
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Dell PP04X - page 94
92 Reinstalling Software Scroll down the list to se e if any device has an ex clamation poin t (a yellow circle with a [ !] ) on the device icon. If an ex clamation point is next to the device name, you may need to try "Reinstalling Drivers and Utilities" on page 92. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at s ...
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Dell PP04X - page 95
Reinstalling Software 93 time that you run the CD, it might prompt you to install setup files. Click OK , and follow the instructions on the screen to continue. 3 Fr o m t h e Language drop-down menu in the toolbar , select your preferr ed language for the driver or utility (if available). A welcome screen appears. 4 Click Next . The CD automatical ...
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Dell PP04X - page 96
94 Reinstalling Software NOTE: The Use r Account Control window may appear . If you are an administrator on the compute r , click Continue ; otherwise, contact your administrator to enter the Device Manager . 3 Double-click the type of device for which you are installing the driver (for example, Aud i o or Vi d e o ). 4 Double-click the name of the ...
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Dell PP04X - page 97
Reinstalling Software 95 Using Microsoft Windows Sy stem Restore The Microsoft W indows operating systems provides a Sy stem Restore option which allows you to return your computer to an earlier operat ing state (wit hout affecting data files) ; if changes to the har dware, software, or other system settings have left the com puter in an undesirabl ...
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Dell PP04X - page 98
96 Reinstalling Software Enabling Sy stem Restore NOTE: Windows Vista does not disable Sy stem Restore, rega rdless of available disk space. Therefore, the following steps apply to Windows XP only . If you reinstall W indows XP with le ss than 200 MB of free har d-disk spa ce available, System Restore is automatically disabled. T o see if System Re ...
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Dell PP04X - page 99
Reinstalling Software 97 NOTE: The next steps change the boot sequence for one time onl y . On the next start-up, the computer boots according to the devices specified in the sy stem setup program. 4 When the boot device list appears, highlight CD/D V D/CD-R W Drive and press <Enter>. 5 P ress any key to select Boot from CD-ROM . 6 F ollow th ...
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Dell PP04X - page 100
98 Reinstalling Software ...
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Dell PP04X - page 101
Adding and Replacing Parts 99 Adding and Replacing Parts Before Y ou Begin This chapter provides procedures for removing and installing the co mponents in your computer . Unless otherwise noted, each proc edure assumes that the following conditions e xist: • Y ou have performed the steps in "T urning Off Y our Computer" on page 99 and & ...
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Dell PP04X - page 102
100 Adding and Replacing Parts NOTICE: Only a certified service technician should perform repairs on your computer . Damage due to servicing that is not authorized by Dell is not covered by your warranty . NOTICE: When you disconnect a c able, pull on its connector or on its pull-tab, not on the cable itself. Some cab les have a connector with lock ...
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Dell PP04X - page 103
Adding and Replacing Parts 101 NOTICE: When the hard drive is not in the computer , store it in pr otective antistatic packag ing. See "Protecting Against Electrostatic Discharge" in the Product Information Guide . 3 Slide the hard drive carrier out of the computer . 4 Remove the new drive from its packaging. Save the original packaging f ...
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Dell PP04X - page 104
102 Adding and Replacing Parts Returning a Hard Drive to Dell Return your old har d drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. Media Bay NOTE: If the device security screw is not present, you can remove and install devices while the computer is running and co nnected to a docking ...
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Dell PP04X - page 105
Adding and Replacing Parts 103 Removing and Installing Media Bay Devices NOTICE: T o prevent damage to devices, store them in a sa fe, dry place when they are not installed in the computer . Avoid pressin g down on them o r placing heavy object s on top of them. NOTE: If the device security screw is not installed, you can remove and install devices ...
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Dell PP04X - page 106
104 Adding and Replacing Parts 5 P ush the new device into the ba y until it click s. Hinge Cover CAUTION: Before you begin any of the procedures in this s ection, follow the safety instructions in the Product Information Guide . NOTICE: T o avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching ...
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Dell PP04X - page 107
Adding and Replacing Parts 105 4 Ease the hinge cover up, moving from right to left, and remove it. 5 T o r eplace the hinge cover , insert the left edge of th e cover into the hinge cover slot, and press from left to right until the c over snaps into place. Keyboard CAUTION: Before you begin any of the procedures in this s ection, follow the safet ...
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Dell PP04X - page 108
106 Adding and Replacing Parts 5 P ull up on the pull-tab to disconnect the keyboard cable connector from the keyboard connector on the system board. NOTICE: T o avoid scratching the palm rest when rep lacing the keyboard, hook the tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place. T o r eplace the ...
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Dell PP04X - page 109
Adding and Replacing Parts 107 Memory Y ou can incr ease your computer memory by installing memory modules on the system board. See "Specifications" on page 123 for in formation on the memory supported by your computer . Install only memory modules that are intended for your computer . NOTE: Memory modules purchased from Dell ar e covered ...
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Dell PP04X - page 110
108 Adding and Replacing Parts NOTICE: Insert memory modules at a 45-degr ee angle to avoid damaging the connector . NOTE: If the memory module is not installed properly, t he computer may not boot properly . No error message indicates this failure. 6 Ground yourself and install the new memory module: a Align the notch in the modu le edge connec to ...
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Dell PP04X - page 111
Adding and Replacing Parts 109 2 T urn the computer upside-down, loosen the captiv e screw on the memory module cover , and then remove the cover . NOTICE: T o prevent damage to the memory module connector , do not use tools to spread the memory-module securing clips. 3 If you are r eplacing a me mory module, remove the e xi sting module: a Use you ...
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Dell PP04X - page 112
110 Adding and Replacing Parts NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMM A” before you install a module in the connect or labeled “DIMM B.” Insert memory modules at a 45-degree angle to avoid damaging the connector . NOTE: If the memory module is not installed pro ...
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Dell PP04X - page 113
Adding and Replacing Parts 111 T o confirm the amount of memory installed in the computer , click Start or → Help and Support → Computer Inform ation . Subscriber Identity Module (SIM) Card CAUTION: Before you begin any of the procedures in this s ection, follow the safety instructions in the Product Information Guide . 1 F ollow the procedures ...
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Dell PP04X - page 114
112 Adding and Replacing Parts Wireless Local Area Network (WLAN) Cards 1 F ollow the procedures in "Befor e Y ou Begin" on page 99. 2 Remove the hinge cover (see "Hinge Cover" on page 10 4). 3 Remove the keyboar d (see "Keyboar d" on page 105). 4 Ground yourself by touching one of the metal connectors on the back of t ...
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Dell PP04X - page 115
Adding and Replacing Parts 113 c Lift the card out of its connector . NOTICE: The card connector is keyed to ensure correct inserti on. If you feel resistance, reinstall the card to realign it in the connector . NOTE: Do not insert a WWAN network card into the WLAN card slot. NOTE: The WLAN card may have two or three antenna connectors , depending ...
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Dell PP04X - page 116
114 Adding and Replacing Parts Mobile Broadband or Wireless Wide Area Network (WW AN) Cards 1 F ollow the procedures in "Befor e Y ou Begin" on page 99. 2 Remove the hinge cover (see "Hinge Cover" on page 10 4). 3 Remove the keyboar d (see "Keyboar d" on page 105). 4 Ground yourself by touching one of the metal connect ...
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Dell PP04X - page 117
Adding and Replacing Parts 115 c Lift the card out of its connector . NOTICE: The card connectors are keyed to ensure correct insertion. If you feel resistance, reinstall the card to realign it in the connector . 6 Install the card. NOTICE: T o avoid damaging the WWAN card, never place cables on top of or under the card. a Align the card with the c ...
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Dell PP04X - page 118
116 Adding and Replacing Parts NOTE: If you ordered a FCM car d with your co mputer , the card is alr e ady installed . 1 F ollow the procedures in "Befor e Y ou Begin" on page 99. 2 Remove the hinge cover (see "Hinge Cover" on page 10 4). 3 Remove the keyboar d (see "Keyboar d" on page 105). 4 Ground yourself by touch ...
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Dell PP04X - page 119
Adding and Replacing Parts 117 NOTICE: T o avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer . NOTICE: T o avoid damaging the sy stem board, you must remove the main battery before you begin working inside the computer . If you order ed an intern ...
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Dell PP04X - page 120
118 Adding and Replacing Parts Coin-Cell Battery CAUTION: Before performing the following procedures, follow the safety instructions in your Product Information Guide . NOTICE: T o avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer . NOTICE: T o a ...
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Dell PP04X - page 121
Adding and Replacing Parts 119 4 Remove the battery cable connector from the connector on the system board. 5 Being careful not to br eak the plastic, slightly raise the corner of the mylar above the battery . 6 While holding the mylar , grasp the battery an d pull it out of the battery compartment. 1 mylar 2 coin-cell battery 3 battery cable conne ...
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Dell PP04X - page 122
120 Adding and Replacing Parts ...
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Dell PP04X - page 123
Dell™ QuickSet 121 Dell™ QuickSet Dell™ QuickSet provides you with easy access to configure or view the fo llowing types of settings: • Network connectivity • P ower management •D i s p l a y • System information Depending on what you want to do in De ll™ QuickSet, you can start it by either clicking , double - cl icking , or right ...
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Dell PP04X - page 124
122 Dell™ QuickSet ...
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Dell PP04X - page 125
Specifications 123 Specifications Processor P rocessor type Intel ® Core™ Duo processor Intel ® Celeron ® processor (Japan only) L1 cache 64 KB (internal) L2 cache 2 MB (on die) External bus fr equency 800 MHz Sy stem Information System chipset Intel ® 965GM and 965PM Data bus width 64 bits DRAM bus width 64 bits P rocess or address bus width ...
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Dell PP04X - page 126
124 Specifications WHQL certification PC/SC Compatibility compatible within a PKI environment Insert/eject cycles certified for up to 100,000 cycles Memory Memory module connector two us er -acces sible SODIMM sockets Memory module capacities 256 MB, 512 MB, 1 GB, and 2 GB Memory type 533/667 DDRII SDR AM Minimum memory 512 MB Maximum memory 4 GB P ...
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Dell PP04X - page 127
Specifications 125 W ireless internal WLAN, WW AN, and Bluetooth ® wireless support (if optional car ds are purchased) Video Video type integrated on system boar d or discrete graphics on system board Video controller discrete graphic solutions: nVIDIA Quadro NVS 135M or nVIDIA Quadro NVS 140M integrated graphics solution: Intel GM965 Video memory ...
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Dell PP04X - page 128
126 Specifications Internal PCI bus/HD A External microphone miniconnector ; stereo headphones/speakers miniconnector Speak er two 4-ohm speake rs Internal speaker amplifier 2- W channel into 4 ohms V olume controls keyboar d shortcuts or program m enus Display T ype (active-matrix TFT) WXGA, WSXGA+, or WUXGA Dimensions: Height 207.0 mm max (8.15 i ...
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Dell PP04X - page 129
Specifications 127 Keyboard Number of k eys 87 (U.S. and Canada ); 88 (Europe); 91 (Japan) Key t ravel 2.7 mm ± 0.3 mm (0.11 inch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Layout QWERTY/AZER TY/Kanji T ouch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Wi d t h 64.88-mm (2.55-inch) sensor -active are ...
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Dell PP04X - page 130
128 Specifications Operating time varies depending on operating conditions and can be significantly reduced under certain power -intensive conditions (see "Battery P erformance" on page 29 for more information) Life span (approximate) 500 discharge/ch arge cycles T emperatu re range: Operat ing 0° to 35°C (32° to 95°F) Storage –40° ...
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Dell PP04X - page 131
Specifications 129 Environmental T emperatu re range: Operat ing 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operat ing 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operat ing 0.66 GRMS St ...
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Dell PP04X - page 132
130 Specifications ...
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Dell PP04X - page 133
Getting Help 131 Getting Help Obtaining Assistance 1 See "T r oubleshooting" on page 65 for i nformation and procedures that pertain to the problem your computer is experiencing. 2 R un the Dell Diagnostics (see "Dell Diagnostics" on page 65 ). 3 Make a copy of the "Diagnostics Ch ecklist" on page 135 and fill it out. ...
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Dell PP04X - page 134
132 Getting Help www .dell.com www .dell.com/ap (Asian/P acific countries only) www .dell.com/jp (Japan only) www .euro.dell.com (Europe only) www .dell.com/la (Latin American a nd Caribbean countries) www .dell.ca (Canada only) Y ou can access Dell Support through the fo llowing websites and e-mail addr esses: • Dell Support websites support.del ...
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Dell PP04X - page 135
Getting Help 133 Automated Order -Status Service T o check on the status of any Dell pr oducts that you have ordered, you can go to support.dell.com , or you can call the automated or der-status service. A r ecording prompts you for the information needed to locate and r eport on your order . F or the telephone num ber to call for your region, see ...
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Dell PP04X - page 136
134 Getting Help Before Y ou Call NOTE: Have your Express Ser vice Code ready when you ca ll. The code helps Dell’ s automated-support telephone sy stem direct your call more efficiently . Y ou may also be asked fo r your Service T ag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist. If possi ble, t ...
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Dell PP04X - page 137
Getting Help 135 Contacting Dell F or customers in the United Stat es, call 800- WWW -DELL (800-999-335 5). Diagnostics Checklist Name: Date: Address: Phone number : Service T ag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: ...
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Dell PP04X - page 138
136 Getting Help NOTE: If you do not have an active Inte rnet connection, you can find contac t information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your ar ...
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Dell PP04X - page 139
Appendix 137 Appendix Cleaning Y our Computer CAUTION: Before you begin any of the procedures in this s ection, follow the safety instructions in the Product Information Guide . Computer , Keyboard, and Display CAUTION: Before you clean your computer , disconnect the com puter from the electrical outlet and remove any installed batteries. Clean you ...
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Dell PP04X - page 140
138 Appendix Cleaning a Non-Optical Mouse 1 Clean the outside casing of the mouse with a cl oth moistened with a mild cleaning solution. 2 T urn the retainer ring on the unders ide of your mouse counterclockwise, and then remove the ball. 3 W ipe the ball with a clean, lint-free cloth. 4 Blow carefully into the ball cag e or use a can of compressed ...
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Dell PP04X - page 141
Appendix 139 Macrovision Product Notice This product incorporates copyri ght protecti on technolog y that is protected by U.S. patents and other intellectual property rights. Use of this copyr i gh t protection technology must be authorized by Macrovision, and is inte nded for home and other limited viewing uses only unless otherwise authorized by ...
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Dell PP04X - page 142
140 Appendix Company name: Dell Inc. W orldwid e Regulatory Comp liance & Environme ntal Affairs One Dell W ay Round Rock, TX 78682 USA 512-338-4400 ...
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Dell PP04X - page 143
Glossary 141 Glossary T erms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer . A AC — alternating current — The form of electricity that powers your computer when you plug the A C adapter power cable in to an electrical outl et. ACP I — advanced configur ...
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Dell PP04X - page 144
142 Glossary byte — The basic data unit us ed by your computer . A byte is usually equal to 8 bits. C C — Celsius — A temperature measur ement scale where 0° is the fre ezing point and 100° is the boiling point of water . cache — A special high-speed storage mechanism which can be either a r eserved sect ion of main memory or an independe ...
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Dell PP04X - page 145
Glossary 143 unit size or stripe width . DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor . docking device — See APR . DMTF — Distributed Ma nage ment T ask F orce — A consortium of har d war e and software companies who develop management standards for dist ...
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Dell PP04X - page 146
144 Glossary you to use a second monitor as an extension of your display . Also r eferred to as dual display mode . extended PC C ard — A PC Card that e xtends beyond the edge of the PC Card slot when installed. F Fa h r e n h e i t — A temperatur e measurement scale wher e 32° is the fre ezing point and 212° is the boiling point of water . F ...
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Dell PP04X - page 147
Glossary 145 components ar e fabricated for use in computer , audio, and video equipment. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the har d drive or CD drive. IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used ...
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Dell PP04X - page 148
146 Glossary computer . Because the data in memory is not permanent, it is recommended that you frequent ly save your files while you are working on them, and alway s save your files befor e you shut down the computer . Y our computer can contain several different forms of memory , such as RAM, ROM, and video memory . F requently , the wor d memory ...
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Dell PP04X - page 149
Glossary 147 providing a high-speed data path between the processor and devices such as video , drives , and networks. PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Expr ess can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express c ...
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Dell PP04X - page 150
148 Glossary system board that k eeps the date and time after you shut down the computer . RT C R S T — r eal-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems. S SAS — serial attached SCSI — A faster , serial version of the SCSI interface (as opposed to the original SCSI p ...
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Dell PP04X - page 151
Glossary 149 resolutions up to 1280 x 1024. SXGA+ — super -extended graphics array plus — A video standard for video car ds and controllers that supports resolutions up to 1400 x 1050. system board — The main circuit board in your computer . Also known as the motherboard . system setup — A utility t hat serves as an interface between the co ...
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Dell PP04X - page 152
150 Glossary video resolution — See res ol ut i on . virus — A program that is designed to inconvenience you or to destroy data stor ed on your computer . A virus program moves from one computer to another through an infected disk, softwar e downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus ...
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