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OnStar 17572 R17 - page 1
W elcome to OnStar . 17572 R17 9.28.06_singlepgs.indd1 1 17572 R17 9.28.06_singlepgs.indd1 1 10/5/06 2:26:48 PM 10/5/06 2:26:48 PM ...
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OnStar 17572 R17 - page 2
W elcome . Congratulations on your purchase of an OnStar -equipped vehicle! With OnStar , you can enjoy the peace of mind that comes with knowing you’re doing all you can to keep you, your family , and your vehicle safe. This guide will assist you in becoming familiar with all the services OnStar provides, so keep it in your vehicle for future re ...
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OnStar 17572 R17 - page 3
THE BLUE BUTTON THE EMERGENCY BUTTON THE PHONE BUTTON GENERAL INFORMA TION OnSt ar O wner ’ s Guide Owner Guides are available in Spanish and French languages. Visit www .onstar .com. Y our vehicle can be programmed to respond in French or Spanish language, just push the OnStar button and ask an Advisor . OnStar Advisors can speak French or Spani ...
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OnStar 17572 R17 - page 4
It begins with the blue but ton. Push this button now and you’ll be connected to a specially trained OnStar Advisor who can verify all of your account information and can answer any questions you may have. • Most new OnStar -equipped vehicles come with a one-year subscription to the Safe & Sound Plan. There’ s no cost to talk to a knowled ...
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OnStar 17572 R17 - page 5
3 S ystem Status T o the right of the OnStar buttons is a System Status light. Y our vehicle runs an OnStar systems check every time you start up. This light is designed to indicate to you that your OnStar system is active and ready to make calls. On vehicles with an automatic dimming rearview mirror , the green light on the left side of the button ...
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OnStar 17572 R17 - page 6
To fi nd out what OnStar can do f or y ou, just push the blue but ton. Most new vehicles come with one year of OnStar service, available 24/7. There are two levels of service – the Safe & Sound Plan and the Directions & Connections Plan . Both plans come with all the Emergency services, Safe & Sound services and the Hand-Free Calling ...
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OnStar 17572 R17 - page 7
5 The Blue OnStar Button The S afe & Sound Plan (Includes a link to all of the Emergency Services, plus the following services) Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 OnStar V ehicle Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 – GM Goodwrench On Deman ...
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OnStar 17572 R17 - page 8
The Safe & Sound Plan includes: Roadside Assistance No one wants to get stuck on the road with vehicle trouble, but if you do, OnStar can help. • Flat tire? • Out of gas? • Need a tow? Just push the blue button . Because your vehicle sends your location to OnStar , helpful Advisors can direct Roadside Services to your exact loca- tion to ...
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OnStar 17572 R17 - page 9
7 GM Goodwrenc h On Demand Diagnostics While OnStar V ehicle Diagnostics can check your vehicle automatically every month, you can also request a remote diagnostic check on-demand by pushing the blue button . If your “Check Engine” light comes on, an OnStar Advisor can tell you whether or not the problem requires immediate attention. If it does ...
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OnStar 17572 R17 - page 10
The Safe & Sound Plan includes: OnStar Subscriber Window Stic kers Having OnStar can even be a theft deterrent. Y ou’ll fi nd two small OnStar stickers in your OnStar Subscriber Information kit in your glove box. Place one on the lower portion of your side windows to warn potential thieves and, if you do lock your keys in your vehicle, the O ...
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OnStar 17572 R17 - page 11
9 TO RECORD: 1. While you’re on the call, push the blue OnStar button . Y ou will hear the system beep (starts recording). 2. T o stop recording, push the blue OnStar button again. Y ou will hear the system beep again (ends recording). Note: Start of recording may be delayed up to fi ve seconds to clear any previous recorded information. Recordi ...
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OnStar 17572 R17 - page 12
The Directions & Connections Plan includes: Dir ections The Directions & Connections Plan gives you all the services included in the Safe & Sound Plan, plus Driving Directions, Information Services and Ride Assist. If you have the Safe & Sound Plan, you can easily upgrade to Direc- tions & Connections for an additional cost. Y o ...
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OnStar 17572 R17 - page 13
11 Connections Inf ormation/Con v enience Services Y ou have the ready assistance of Advisors, who can access more than eight million service listings, including hotels, restaurants, gas stations, dealerships, hospitals, A TMs, and airports – more than 250 service categories in all. Our Advisors can even assist you with reservations. If you get l ...
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OnStar 17572 R17 - page 14
OnStar T urn-by-T urn Navigation OnStar T urn-by -T urn Navigation: Get ting Y our Planned Route Push the blue button to connect to an OnStar Advisor . T ell the Advisor the state, city , address, or the name of your desired destination, or , you can have the Advisor fi nd it for you. If you would like to avoid traveling on high- ways or toll road ...
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OnStar 17572 R17 - page 15
13 T urn Instructions The OnStar T urn-by-T urn Navigation system can guide you through each turn or driving maneuver you need to make to get to your destination. In most cases you’ll get up to three messages about upcoming turns. It doesn’ t matter if your radio is on or not, the turn instructions will play through the vehicle speakers. Y ou c ...
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OnStar 17572 R17 - page 16
OnStar T urn-by-T urn Navigation Making a Wr ong T urn or Making Stops During a Planned Route Because the OnStar T urn-by-T urn Navigation system stores the turns of your planned route and continually checks your position along that route, when you make a wrong turn or miss a turn, the system should recognize this. Y ou’ll hear a message that say ...
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OnStar 17572 R17 - page 17
15 Arriving at y our Destination As you complete your route and reach your destination the system should give you an announcement like, “Y our destination is ahead,” or “1234 Miller Road is on your right.” Once you hear a message like this, the driv- ing instructions automatically end. Occasionally , because you did not cross an exact addre ...
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OnStar 17572 R17 - page 18
OnStar T urn-by-T urn Navigation The preview feature on the radio display is intended as a convenient method to allow you to see the next few turn turns of your planned route. In order to reduce distractions while driving, you should limit the use of this but- ton to view the next few turns only . Note: Choosing to engage in extended turn previews ...
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OnStar 17572 R17 - page 19
17 OnStar T urn-by -T urn Navigation Commands Did you know you can talk to your OnStar T urn-by-T urn Navigation? When- ever you have an active planned route you can give specifi c voice commands to get information about your planned route. Push the Phone button and you’ll hear OnStar respond “OnStar Ready .” This means that the system is li ...
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OnStar 17572 R17 - page 20
OnStar T urn-by-T urn Navigation “Get My Destination”- When Will We Be There? Y ou can get the distance remaining to your destination at any time by pushing the phone button and giving the command, “Get My Destination.” The system responds with the current distance to your destination and the next turn you’ll be making. “Help”- Push t ...
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OnStar 17572 R17 - page 21
19 OnStar T urn-by -T urn Navigation Limitations Y ou should always be alert and obey traffi c and roadway laws and instruc- tions regardless of the T urn-by-T urn instructions. Because the navigation system uses street map information that may not have all the latest road changes, it is possible that a street or highway is closed for construction ...
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OnStar 17572 R17 - page 22
When to push the emer genc y but ton. This is the button to use in an emergency or life-threatening situation. When you push the Emergency button, a high-priority call with your GPS location is placed to the OnStar Emergency Services team. Y ou will hear a chime followed by the words “Connecting to OnStar Emergency .” A specially trained OnStar ...
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OnStar 17572 R17 - page 23
The Red Emergency Button Pushing the Emergency Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 AMBER Alert Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Automatic Notifi cation of Air Bag . . . . . . . . . . . . . . . . . . . . . . . . . 22 Advanced Automatic Crash Notifi cation . . . . . . . . . . ...
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OnStar 17572 R17 - page 24
Emergency Services (Included with every OnStar subscription – a link to all Emergency Services) P ushing the Emergency But ton The OnStar buttons are designed for simple and easy access. When you’re in an Emergency situation, all you have to do is make one simple push of the red button . When you do, you’ll hear the message, “Connecting to ...
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OnStar 17572 R17 - page 25
A dvanced Automatic Crash Notifi cation (AA CN) Some vehicles are equipped with AACN. If a vehicle is equipped with AACN, in some collisions where a moderate to severe impact has occurred, sensors located on the vehicle will trigger an automatic call to OnStar . The notifi cation is not dependent on the deployment of airbags. AACN also provides i ...
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OnStar 17572 R17 - page 26
Hands-F ree Calling with the phone but ton. This section will guide you through the use and features of your OnStar Hands-Free Calling. The CD included in your Subscriber Information kit has live demonstrations on how to dial phone numbers and store numbers for speed dialing. Listen to the CD to hear actual examples of all the calling commands. 24 ...
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OnStar 17572 R17 - page 27
The Black Phone Button How to get your vehicle’ s phone number . . . . . . . . . . . . . . . . . . . . . 26 How to make a call; answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . 26 How to store nametags for speed dialing . . . . . . . . . . . . . . . . . . . . 27 Common voice commands . . . . . . . . . . . . . . . . . . . . . . . ...
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OnStar 17572 R17 - page 28
OnStar Hands-Free Calling * Y our OnStar system includes access to Hands-Free, voice-activated calling that allows you to make and receive phone calls in your vehicle. Every new OnStar -equipped vehicle comes with 30 complimentary minutes good for the fi rst 2 months of your subscription. This way you can make a few calls to try it out – no stri ...
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OnStar 17572 R17 - page 29
Once you’ve dialed your home phone, you’ll want to store that number so it will be easy to access when you want to call home again. Y ou can store your home number as a “nametag,” for speed dialing. Storing nametags will not use up minutes. Ho w to store a nametag for speed dialing: 1. Push the phone button . When OnStar responds with “On ...
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OnStar 17572 R17 - page 30
Ho w to place a call using a stored nametag: T o hear a list of your stored nametags, use the Director y command: Common commands When you push the phone button, OnStar will respond, “OnStar ready ,” and wait for you to speak a voice command. T ry out the following commands to see how they work: • “ My Number ” – to hear your vehicle’ ...
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OnStar 17572 R17 - page 31
29 General tips f or bet ter speec h recognition Whether you are speaking commands or dialing numbers, background noise may confuse the speech recognition system. In noisy situations, the system may not recognize your commands. Y ou will usually get better performance from the system in quieter conditions. Here are some common sources of vehicle no ...
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OnStar 17572 R17 - page 32
Steering wheel contr ols Some vehicles may have a button on the steering wheel or on the instrument panel which, when pushed, engages OnStar Hands-Free Calling. The button may be a symbol of a face with sound waves, or may say MUTE, or be a symbol of a radio speaker with a slash through it. Y ou can fi nd out if your vehicle has this feature by pu ...
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OnStar 17572 R17 - page 33
31 Y our Subscriber Information Kit includes a CD. Listen to T rack 8 to hear how it sounds when you dial into voice-mail systems. 1. Push the phone button . When OnStar responds with “OnStar ready ,” use the “Dial” or “Call” command to dial the number you wish to call. 2. Once you reach an automated phone system or voicemail and you ne ...
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OnStar 17572 R17 - page 34
Using Digit Dial and Digit Store If you have diffi culty using the continuous voice dialing method it may help to try use the Digit Dial feature. This lets you dial digits and store digits one at a time. Y ou can use this feature to store phone numbers that you dial frequently . Or , if you have attempted to dial a phone number unsuccessfully 3 ti ...
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OnStar 17572 R17 - page 35
OnStar Hands-Free Calling 33 Storing y our voice mailbo x number and your passw ord together Y ou can store your voice mailbox number and password as a nametag. 1. Push the phone button and after the “OnStar Ready” response, use the ”Digit Store” command. 2. The system will ask you for each digit. Say the fi rst digit of your mailbox numbe ...
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OnStar 17572 R17 - page 36
Use Y our 30 Complimentar y Minutes New OnStar -equipped vehicles and new OnStar subscriptions come with 30 complimentary minutes for you to use to experience the benefi ts of Hands-Free Calling. There is no charge, no risk, and no obli- gation – just use the minutes to make a few phone calls and try it out. Y our 30 complimentary minutes will e ...
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OnStar 17572 R17 - page 37
OnStar Hands-Free Calling 35 Ho w to buy more minutes Push the phone button to be connected to an OnStar Advisor who can assist you in purchasing more minutes. If you run out of minutes during a call, your call will be automatically terminated and you will be connected to OnStar to replenish your minutes. 1. Push the phone button . When OnStar resp ...
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OnStar 17572 R17 - page 38
S ecurity Code/loc king your system Y ou can set up a four -digit Personal Security Code to ensure that unauthorized people do not use the Hands-Free calling capability of your system. Y ou can turn the security system off or on by follow- ing the instructions below . 1. Push the phone button . When OnStar responds with “OnStar ready , “Securit ...
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OnStar 17572 R17 - page 39
37 OnStar V irtual Advisor Y ou can make your driving time more enjoyable and productive with V irtual Advisor . Virtual Advisor is a feature of OnStar Hands-Free Calling that uses your minutes to access weather , traffi c reports, and stock quotes. By just pushing the phone button and giving a few simple voice commands, you can browse through the ...
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OnStar 17572 R17 - page 40
38 Additional Information OnStar .com and MyOnStar .com Y our subscriber W eb site is a great tool and can be accessed from any computer with Internet access. It allows you to set up and manage the infor - mation selections for your Virtual Advisor sessions in the vehicle, plan your travel, and receive location-based weather information. At the OnS ...
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OnStar 17572 R17 - page 41
39 K eep y our credit card on fi le f or A utomatic Subscripti on Rene w al and Hands-Free Calling minute purc hases. For your convenience, OnStar offers the option to have your subscription renewed automatically by placing a credit card on fi le. It ensures that when your subscription is due to expire you will continue to receive OnStar services ...
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OnStar 17572 R17 - page 42
40 Potential Issues Y ou May Encounter S ome OnStar ser vices are disabled af ter 48 hour s OnStar is powered by your vehicle’ s battery . T o preserve the battery for start- ing the vehicle, OnStar cannot perform remote door unlocks, alerts, or Stolen V ehicle Location Assistance after the vehicle has been off continuously for 48 hours. Most cus ...
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OnStar 17572 R17 - page 43
41 Y our system may be inoperativ e if cellular signal is marginal or una vailable. Since OnStar uses cellular technology for communication with the OnStar Center , it can only be operated in geographic areas where there is cellular coverage reception and capacity . Although nearly all of the North American population lives and works in cellular co ...
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OnStar 17572 R17 - page 44
42 Potential Issues Y ou May Encounter Radio-freq uency interference The OnStar system is a radio communications system. The proximity to other radio signals created by other electrical devices may adversely affect the performance of the OnStar system. V ehicle and pow er issues OnStar is powered by your vehicle’ s battery and will not operate if ...
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OnStar 17572 R17 - page 45
43 A note about priv acy At OnStar , we know you want to protect your privacy , and we take subscriber privacy very seriously . Privacy-sensitive users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissio ...
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OnStar 17572 R17 - page 46
44 T opic Page AccidentAssist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 ■ Additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38-43 ■ Advanced Automatic Crash Notifi cation . . . . . . . . . . . . . . . . . . . . . ...
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OnStar 17572 R17 - page 47
45 T opic Page Phone calls, make and receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 ■ Phone Number , getting your vehicle’ s number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 ■ PIN, Personal Identifi cation Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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OnStar 17572 R17 - page 48
Contact OnStar at 1.888.4.ONST AR (1.888.466.7827) Or visit www .onstar .com Write to OnStar at: OnStar Subscriber Services P .O. Box 0217 T roy , MI 48099-0217 (Gen 7) OnStar70 1 17572 R17 9.28.06_singlepgs.inddSec1:48 Sec1:48 17572 R17 9.28.06_singlepgs.inddSec1:48 Sec1:48 10/5/06 2:28:27 PM 10/5/06 2:28:27 PM ...
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