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Citizen MC923 - page 1
Page 1 Pro ximity F AQ V ersion 2.5.3 September 2014 ...
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Citizen MC923 - page 2
Page 2 1) Which iP hon e® is com p a t ib le with the Pr oximi ty A pp and wa tch? Pr o ximi ty F A Q Due to the Bluet ooth® technology requir ed, (BLE 4.0 and a bove), e P ro ximity watc h and A pp integra te with the iPho ne® 4S and higher . 2) Wha t are the minim um specication s needed to install and run the Pro ximity A pp? o iPho ne? ...
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Citizen MC923 - page 3
Page 3 Pr o ximi ty F A Q 6) Which iP hon e® 5 models ar e com p a t ible wi th the Pr oximi ty A pp? Fr om the back o f yo ur iPho ne®, the model num ber will reect: A1428 (iPho ne® 5 GSM model) A1429 (iPho ne® 5 CDMA wi th GSM M o del) Y ou ma y a lso nd info r ma t io n specic to your iPho ne®: Fr om the settin gs A pp on y our iPh ...
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Citizen MC923 - page 4
Page 4 11) Which v ersio n of Bl uetooth® is r equir ed to use the Pro ximity A pp? Bluet ooth® 4.0 and abo ve. is i s built in t o the iPho ne® 4S and higher . Pr evious versio ns of the iPho ne® do not f eat ure B luetoo th® 4.0 technology . 13) Do you ha ve video s ettin g instructions or regular in struct io ns tha t I can do wnload and ...
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Citizen MC923 - page 5
Page 5 17) Wha t is the E-mail Aler t f eat ure? e E-mail alert enables y our Pr oximity wa tch t o notify you o f a new e-mail. W hen this fea tur e is turned ‘ ON’ in the Pr oximi t y A pp , and ther e is an active Bl uetooth® connection between yo ur wat ch and iPh one®, the wa tch will v ib ra te an d the second hand will ro tat e to t ...
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Citizen MC923 - page 6
Page 6 Pr o ximi ty F A Q 21) I am no tied of e-mails o n m y wa tch, b ut m y iPho ne® does not no tify me until sometime lat er or vice versa. is can be caused b y timing dier ences between the iPhon e® EMa il A pp and the P ro ximity A pp . Y our iPho ne® e-mail a pp licatio n reaches o ut to (polls) your e-m ail pr o vider to see if ...
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Citizen MC923 - page 7
Page 7 27) I canno t reconn ect the Bluetooth® conn ection between my wa tch and the Pr o ximity A pp a er airplane mode. Pr o ximi ty F A Q o Open the Pro ximity A pp . o T urn Sc a n ‘ OFF’ in t he P ro ximity A pp . o Double ta p the ho me bu tto n on your iPh one®. Y our iPho ne® s cr een will roll up to r e veal curren tly active a p ...
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Citizen MC923 - page 8
Page 8 o Swi pe right to turn “ S can ” to ‘ ON’ . o Referring to yo ur Pr o ximity wa tch, p res s and release the up per right bu tto n (t his is the sh ortcut to initia te the reco nnect process). OR o Referring to yo ur Pr o ximity wa tch, p ull the cro wn ou t one ‘ click ’ and ro tate the mode ha nd (6:00 position) to the co nnect ...
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Citizen MC923 - page 9
Page 9 31) I can't get the to ne to stop when I use iPho ne® s earch . F rom the iP hone® lock screen: Swi pe on the iPho ne® searc h notica tion. o T ap o n ‘ OK’ . o Fr om the h ome screen, ta p on the ‘ L aun ch ’ op tion. is will open the Pro ximity A pp . o T ap o n ‘ OK’ to silence the to ne. F rom the iP hone® H om ...
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Citizen MC923 - page 10
Pag e 10 Pr o ximi ty F A Q 36) H ow m an y e-mail accounts ca n I be notied of within the Pr oximi ty A pp v1.0 to v2.0? Y ou can be no tied for u p to 5 IMAP e-mail accoun ts. POP3 type of e-ma il accoun ts ar e not co m patib le. 37) Can I ha ve separa te polling in terva ls f or each e-mail accoun t? N o , e chosen p ollin g int er val ...
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Citizen MC923 - page 11
Pag e 11 Pr o ximi ty F A Q 44) I canno t reconn ect the Bluetooth® conn ection between my wa tch and iPho ne® b y pr essing a nd releasin g the up per rig h t butto n. My second ha nd just s tays in o ne place. Be sure the Pro ximity A pp is running and yo u ar e not in the calendar (CAL) o r chr onogra ph (CHR) mode. If y ou a re in ‘TME’ , ...
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Citizen MC923 - page 12
Pag e 12 Pr o ximi ty F A Q 53) When usin g the Pr oximi t y A pp, m y iPhone® bat ter y seems to dra in mor e quickly . Ma n y a pplica tions draw po wer a t varying rates. T urn o a pp licatio ns tha t ar e not being used. 54) Wh y do I have to en ter my e-ma il info rmatio n to the A pp? I already ha ve it set up in the A pple® e-mail or o ...
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Citizen MC923 - page 13
Pag e 13 Pr o ximi ty F A Q 57) H ow do I de lete a pr e vious ly pair ed Pro ximity wat ch fro m m y com p a t ib le iPho ne®? "is is don e through Bl uetooth® settings o n yo ur iPho ne®. If yo u hav e an iPho ne® 4S operatin g on iOS 5: o T ap o n ‘ S ettings ’ . o T ap o n ‘ General’ . o T ap o n Bl uetooth®. If the B lueto ...
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Citizen MC923 - page 14
Pag e 14 Pr o ximi ty F A Q 59) H ow do I t urn o Bl ueto o th® on the iPho ne®? is is dependent o n your pho ne and o perating system. If yo u hav e an iPho ne® 4S and are o n iOS5 o T ap o n the ‘ Settings ’ . o T ap o n ‘ General’ . o Scroll to and ta p on Bluetooth®. o T urn Bluetooth® ‘ OFF’ or ‘ ON. ’ If yo u using ...
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Citizen MC923 - page 15
Pag e 15 Pr o ximi ty F A Q 63) Does using all aler ts a ect my iPh one® ba tter y life? In g eneral, using f eat ures in a n y A pp , including the Pr oximi ty A pp ma y aect ba ttery life. 64) I canno t connect m y pr o ximity wa tch t o m y iPho ne®. Be sure you a re usin g a com patible iPho ne® (iPho ne® or higher , or iPho ne® 4S). ...
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Citizen MC923 - page 16
Pag e 16 Pr o ximi ty F A Q 67) H ow do I m an ually set the time on m y wat ch? I do not wa n t to use the au to ma tic time sync feat ure . o Pull the crown o ut o ne ‘ click. ’ o Rota te the cro w n to m ov e the mode hand a t t he 6:00 position to the time (TME) m ode. o Pull the crown o ut o ne addi tional ‘ click. ’ o Pr ess and r ele ...
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Citizen MC923 - page 17
Pag e 17 Pr o ximi ty F A Q 72) I ha ve a radio con trol wa tch, b ut the time o n the iPho ne® does not ma tch. Ho w do I change this? ere ma y b e time di erence between vario us cellular carriers a nd the radio con t r olled time. is is an q uestion tha t yo u wo uld need to direct to your cellular p ro v ider . 73) Wha t is the acc ur ...
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Citizen MC923 - page 18
Pag e 18 Pr o ximi ty F A Q 81) Do you ha ve interactive in structions fo r m y Pr oximi ty wa tch like y ou do f or some o f your other wat ches? In teract iv e setting ins truct io ns ar e available o n our U .S. websi te a t www .citizenwa tch.com. Click on the Su pport link at the t op o f our ma in page. On the setting instructions page , sear ...
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Citizen MC923 - page 19
Pag e 19 Pr o ximi ty F A Q 88) H ow do I g et the second han d to mo ve? I t is sto pped at the 9:00, 10:00 o r 11:00 position. is means y ou had a n even t alert (e-mail, calendar , call or Bluet ooth® link loss). B e sur e you are n ot in the calendar (CAL), chro nograph (CHR) or zer o position(>0<’) modes. en, pr ess a nd hold ei ...
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Citizen MC923 - page 20
Pag e 20 Pr o ximi ty F A Q 95) Wh y do es m y iPhone® frequen t ly lose Bl ueto o th® connection to m y watch when I p ut the iP hone® in m y pocket? Bluet ooth® signals may become b locked when the iPho ne® or y our wa tch is obstructed. is can ha ppen when the phon e is placed in a back pocket, when your wa tch is cov ered with yo ur arm ...
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Citizen MC923 - page 21
Pag e 21 Pr o ximi ty F A Q 103) Wha t is the last event no tication? W ith an active Bl uetooth® connection between yo ur Pr oximi ty wa tch an d iPho ne®, yo ur Pr oximi t y wa tch will reect the last event r eceived fro m the Pr oximi ty A pp . If the last even t was an e-mail or calendar even t, the second hand will be at the 10:00 posi ...
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Citizen MC923 - page 22
Pag e 22 Pr o ximi ty F A Q 110) I ha ve time sync set to ON. W ill the date an d leap y ear be set as well? W ith an active Bl uetooth® connection between yo ur wat ch an d iPhon e® and the time/da te sync f eat ure is turned ‘ ON’ , the t ime a nd perpetual ca lenda r function on yo ur wa tch will be updated to tha t of your iP hon e®. 111 ...
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Citizen MC923 - page 23
Pag e 23 Pr o ximi ty F A Q 115) H ow do I m an ually adj ust the time on m y Pr oximi ty W atch? o Pull the crown o ut o ne ‘ click. ’ o Rota te the cro w n to m ov e the mode hand a t t he 6:00 position to the time (TME) m ode. o Pull the crown o ut o ne addi tional ‘ click ’ . o Pr ess and r ele ase the up per right bu tt on. e second ...
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Citizen MC923 - page 24
Pag e 24 117) Wha t is the dierence between ‘ C onn ected’ a nd ‘Pa i re d’ ? P airing is the cr eatio n of a new co nnection between two devices to establis h a new rela tion ship between them. Conne cted means tha t previousl y paired devices ar e comm unic a t ing wi th each other via a Bl uetooth® connection. 118) Can other devices ...
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Citizen MC923 - page 25
Pag e 25 Pr o ximi ty F A Q 123) I am tr ying t o turn Schedule Alert “ ON” in the Pr oximi ty A pp , but it is gra yed out an d won ’t allow me to cha ng e the setting. Wh y? is is due t o the new privacy settings in iOS 6 and higher . When rst in stalling the Pro ximity A pp you ar e asked if yo u wan t to allow the Pro ximity A pp to ...
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Citizen MC923 - page 26
Pag e 26 126) I am tr ying t o set up m y iCloud e-ma il accoun t through the “ other , but k eep getting a m essage “ cannot get ma il. user name o r passwo rd ca nnot be veried” . I hav e veried the informa t io n I am ent ering is corr ect. Wha t am I do ing wr ong? When settin g up an iClo ud accoun t in t he P ro ximity A pp , b e ...
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Citizen MC923 - page 27
Pag e 27 129) Aer ins talling the A pp v2.0, I am able t o successfully pair m y iPho ne® 5 o r higher , but a er a loss of B luetoo th® comm unicatio n, I canno t reconn ect. I have SCAN t urned “ ON” in the A pp , the iPhon e® 5 or higher screen dims a nd turn s bright, b ut “ Sc a n ” never chang es to “ Pr oximi ty Connect” ...
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Citizen MC923 - page 28
Pag e 28 129) (con tin ued fr om p revious pa ge) Aer i nstall ing the A pp , I am a ble to suc ces sfull y pa ir m y iPhone 5 o r hi gher , but a er a los s of B lu eto oth ® communic ation , I ca nn ot r econ nect. I ha ve SCAN turne d “ ON ” in the App , the iPhone ® 5 o r hi gher scr een d ims a nd tu rns brigh t, bu t “ Scan ” ...
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Citizen MC923 - page 29
Pag e 29 Pr o ximi ty F A Q 130) Some of the new Bl uetooth® wa tches en tering the mark et do not need an A pp to in terface with the iPho ne® or An dro id®. Wh y do es P ro ximity need an Ap p ? e Pr oximi t y wa tch uses Bluetooth® 4.0 lo w energy technology (BLE) which draws v er y lit tle power to comm unicate with a device. T o integra ...
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Citizen MC923 - page 30
Pag e 30 134) If I send m y watch in t o upgrade the rm war e to versio n 2.5, w ill I ha ve to send m y watch back again? Pr o ximi ty F A Q Y es, bu t only o n additio nal time. er e ar e two free rmwa re u pgrades currently in deve lop men t. Y ou do no t need to send your wa tch in for bo th upgrades, onl y one o r the other . Firmw ar ...
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Citizen MC923 - page 31
Pag e 31 Pr o ximi ty F A Q 135) Wha t is new in r m ware v2.0? Firmwa re v2.0 p repa res y our Pr oximity wa tch fo r futur e rm war e updat es via the Bluetoo th® connection an d an u pdated Pr oximity A pp due Ma rc h 2014. I t als o p reven ts “ double pa iring” o f t he Pr oximi ty wa tch an d iPho ne. 136) I s rmwa re v2.0 co m ...
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Citizen MC923 - page 32
Pag e 32 Pr o ximi ty F A Q 139) (con tin ued fr om p r evious page) Ar e there a n y dier ent p rocesses to b e a ware of wi th Firmwa re v2.0 and v2.5? (con tin ued fr om p revious pa ge) o Pr ess and h old the up per right bu tto n for 7 to 8 seconds, un til you see the second hand mak e a full ro tatio n. P airing info r ma t io n is no w de ...
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Citizen MC923 - page 33
Pag e 33 Pr o ximi ty F A Q 146) I ha ve Pr o ximity A pp v2.5 ins talled and do not receiv e Pr oximi ty N otica to ns in the iOS messag e A pp . Why? Be sure you ha ve No t ica tion p ref erences en abled in both the Pro ximity A pp and iOS N otica tion cent er fo r messages. If y ou ha ve an active M essage “ conv ersatio n ” , a Pr ...
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Citizen MC923 - page 34
Pag e 34 150) Can I use Pro ximity A pp v1.x and v2.5 a t the same time? R unning dier en t versio ns o f the Pr oximi t y A pp concurren t ly will ca use the your P ro ximity wa tch to not p ro perly comm unicate with y our iPho ne. I t is impo rtant to o nly ins tall and use the pro per ap p fo r your rm ware ver sion. If y our P ro ximity ...
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Citizen MC923 - page 35
Pag e 35 Pr oximi ty F A Q V ersion 2.5.3 U p da ted S ept ember 2014 ...
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Citizen MC923 - page 36
U p dat ing P ro ximity W atch F irm war e from V2.0 t o v2.5 w ith P ro ximity A pp v2.5 Fully charge your P ro ximity wat ch. Although the pow er reser v e indicat or o n yo ur wa tch ma y indicate level 3, yo ur watch ma y require addi tional char ging fo r the upda te pr o cess. is is becau se your wa tch is not cha rg ed to its maxim um f u ...
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Citizen MC923 - page 37
1) If y our P ro ximity wa tch is actively co nnected to yo ur iPhon e®, disconnect the Bluet ooth connection: Pull the crown o ut o ne clic k and r ota te to mo ve the mode hand to ‘ DCT ’ mode. Push the cro w n back in one c lick. Aer a f ew seconds, your P ro ximity watc h will disconnect. 2) Pull the crown o ut o ne clic k, then rota te ...
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Citizen MC923 - page 38
12) A cau tion mes sage will show ad vising yo u to place y our wa tch near your iP hon e® and do no t mo ve y our wat ch o r iPhon e during the u pdate p rocess. T ap on ‘ Proceed’: 10) Pull the crown o ut o ne clic k and r ota te to t urn the mode hand to ‘ PR ’ mode: 11) Push the cro wn in one click. I f yo ur wat ch is already in ‘ P ...
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Citizen MC923 - page 39
14) A t this time, the Pro ximity A pp measures the pow er reserve (voltag e) of the wa tch. I f t he v ol tage is no t high enough to co n tinue, y ou will see a message advisin g you t o cha rge y our wa tch. Although pow er reserve may sho w maximum, vol t ag e ma y not be to maxim um capacity . is is m uch like a fuel gaug e tha t sho ws a f ...
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Citizen MC923 - page 40
e Bl uetooth screen is sho wn. Be sure Bluet ooth® is turned on. N ote: yo u ma y ha ve o ther devices showing in this screen: 21) W ith your P ro ximity wa tch already in ‘P R ’ mode f r om p revious s teps, pull the cro wn out on e click, then pu sh back in one c lick. is activa tes the pairing p rocess. Y o ur Eco Drive Pr oximi t y D ...
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Citizen MC923 - page 41
P r o ximi ty A pp V ersio n 2.5 U ser G uide Ma rc h 1, 2014 Pr oximi ty A pp v2.5 M ain Screen Pr oximi ty N otica tion Screen Setting the Pro ximity A pp pref eren ces in the iPhon e® N otica tion Center Setting iPhon e® N otica tion Cent er Pr efer ences Time S ync Feat ure Pag e 1 Pag e 2 Pag e 3 P ages 4 - 6 Pag e 6 A utom atic T i ...
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Citizen MC923 - page 42
e A pp Main Screen Bluet ooth® connection is estab lished thro ugh iPhon e® Bluet ooth® settings. is ar ea ou tlines connection sta tus. is opens the gen eral N otica tion pr eferences fo r the A pp . Enablin g and disa bling su pported A pp no t ica tions i s set through the iPho ne® Notica t io n Center p ref erences. Enable ...
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Citizen MC923 - page 43
e Pr o ximity N otication P ref erences Setting Screen e Pr oximi t y A pp noticatio n settings determine if no ticatio ns ar e s en t to yo ur Pr o ximity wa tch o n ly . All notica tions in the P ro ximity A pp are ena bled b y defaul t as indica ted by the gr een color . Disabled noticatio ns will show as gra y . A pp speci? ...
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Citizen MC923 - page 44
Setting the P roximi ty A pp iPho ne® N oticatio n C en te r Pr ef ere nces In o rder t o receiv e iPho ne® Search a nd Link Loss noticatio ns o n your iP hon e® screen, you m ust ensure y our Pr oximi ty A pp N otica tion Cent er pr efer ences ‘ Alert Style ’ are set to ‘Banner ’ or ‘ Aler t ’ . If yo u do not wis h to see ...
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Citizen MC923 - page 45
Setting iP hone® N otication Center P refer ences In addi tion to set ting the Pr oximi ty A pp notica tion p ref eren ces, you m ust set notication p references in the iPho ne® notica tion cen ter for Pho ne, Mail, M essages, Calendar , Reminders, FaceT ime®, Facebook®, Face book M essenger® a nd T witter®. N ote: Face book® Inc ...
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Citizen MC923 - page 46
5) Enable (o r dis ab le) accoun t spe cic no ticatio ns: e alert typ e does not m at ter f or Pr oximi ty N otica tions If ‘ sho w in notica tion cen ter’ is not enabled (gr een) , your P ro ximity wa tch will not receiv e notica tion s even if enabled in the Pr oximity A pp . 6) T ap o n ‘ M ail ’ at the top o f the scre ...
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Citizen MC923 - page 47
9) Set other sup ported iPhone® n otica tion cen ter p ref erences a s desired. Sup ported No tication T yp es Phone Mai l M essages Calendar Reminders FaceT ime® Face book® Face book Mes senger® T witt er® 10) When do ne setting iPh one® n otica tion cen ter p ref erences, ta p on ‘ Settings ’ at the up per le of the screen: ...
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Citizen MC923 - page 48
Bluetooth® Link L oss No tication When ena bled, this allows y our P ro ximity wa tch to notify you when a loss o f Bl uetooth® connection has occur r ed with yo ur iPhon e®. If the link loss o nly a few seconds, y our wa tch will auto ma tically tr y to reco nnect. A disconnect message ma y show o n your iP hon e®screen (depending on y our ...
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Citizen MC923 - page 49
P airing yo ur Pr o ximity wa tch wi th your iP hon e® is no w done thr ough the iPho ne® Bl uetooth® settings. I f yo u should delet e the Pr oximi ty wa tch device from y our iPh one® o r wish to pair y our P ro ximity watc h with ano ther iPho ne®, yo u mu st rst delet e the pairing info rma tion fro m your wa tch. 1) Pull the crown o ut ...
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Citizen MC923 - page 50
4) e Bl uetooth® screen is sho wn. Be sure Bluet ooth® is turned on. N ote: yo u ma y ha ve o ther devices showing in this screen: 7) Push back in on e click. is activa tes the pairing process. Y o ur Eco-Drive Pr oximi t y device will show in the iPho ne® Bluet ooth® devices with a stat us of ‘ not pair ed ’ to the right: 8) T ap o n ...
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Citizen MC923 - page 51
Known limitat ions e follo w ing limi t a t io ns ar e kno wn due to iOS 7.x.x a nd higher: 1) iPho ne® Ma il A pp a) N otica tions f or ema ils receiv ed in rap id succession ma y not be genera ted. b) If ther e ar e mor e t ha n 5 unread ema ils in an email ‘in-box ” in the defaul t iPho ne® M ail A pp , Pro ximity ma y receiv e “ d ...
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