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Zebra P420i - page 1
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C Welcome to your new P420 i User's Manual User's Manual No. 980457 -001 Rev. A © 2003 ZIH Corp P420 i Plastic Card Printer Card Printer Solutions ...
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Zebra P420i - page 2
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C FOREWORD This manual contains installation and operation information for the Zebra P420 i by Zebra Technologies Corporation. RETURN MA TERIALS AUTHORIZA TION Before returning any equipmen ...
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Zebra P420i - page 3
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C PRODUCT W ARRANTY ST A TEMENT Printers All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12) months from the purchase date. Proof of purchase or ...
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Zebra P420i - page 4
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C DECLARA TIONS OF CONFORMITY Supplemental Information: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cau ...
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Zebra P420i - page 5
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C INTRODUCTION Thank you for choosing the Zebra P420 i Plastic Card Printer. These printers produce cards ideal for personalized identification, access control, visitor, membership, promoti ...
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Zebra P420i - page 6
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Important general information. Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury. Electrical hazard, such as an expo ...
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Zebra P420i - page 7
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 1 2 3 4 5 6 T able of cont ents GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1•1 Unpacking your card printer . . . . . . . . . . . . . . . ...
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Zebra P420i - page 8
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C APPENDIX A - MAGNETIC CARD STRIPE ENCODER . . . . . . . . . . . 37 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 A- Media Loading ...
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Zebra P420i - page 9
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Your P420 i printer ships in a carton and protective anti-static bag. Keep all packing material in case you need to move or re-ship the printer. While unpacking, inspect the carton to ens ...
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Zebra P420i - page 10
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C In addition to user documentation, make sure the following items are included with your P420 i printer: If any items are missing, please contact your dealer. To reorder, please refer to A ...
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Zebra P420i - page 11
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 1•2 Indicators and Control Your P720 printer has an LCD Display, two LED’s and two Panel Buttons. The 16 character LCD Display is used for: • Showing the printer’s current status ...
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Zebra P420i - page 12
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 1•3 Printer Installation The following will guide you through the installation of your P420 i printer. CAUTION: Limit AC power supplied to the P420 i Printer to 110 - 230 V AC, 60 - 50 ...
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Zebra P420i - page 13
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C O PERA TION 2•1 Printer Features The following shows the features found on your P420 i Printer: STANDARD FEATURES OPTIONAL FEATURES 1. Print Head A. Magnetic Encoding Station 2. Print H ...
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Zebra P420i - page 14
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•2 Loading Ribbons The P420 i Printer requires approved ribbons (see Appendix C). The Resin Thermal Transfer and Dye Sublimation ribbons and Lamination are specifically designed for yo ...
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Zebra P420i - page 15
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Please note that the ribbon automatically synchronizes whenever the print head lock down occurs. With i Series ribbons, the printer automatically detects the ribbon type inserted. The car ...
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Zebra P420i - page 16
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•3 Loading Cards To help you load, print, and collect cards, the P420 i has the following items: A - CARD FEEDER This items is used for loading cards. DO NOT bend cards or touch print ...
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Zebra P420i - page 17
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C B - INSTALL CARD CLEANING CARTRIDGE This item is used to clean the cards entering the printer. 1. · Remove Card Cleaning Cartridge from packaging. 2. · Open Printer cover and remove the ...
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Zebra P420i - page 18
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Card Thickness: A - 60mil (1.524mm) to 50mil (1.27mm) B - 40mil (1.016mm) C - 30mil (0.762mm) D - 20mil (0.508mm) E* - Less than 20 mil (0.508mm) * Start at lowest position and move lever ...
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Zebra P420i - page 19
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•4 Rejected Card Box The P420 i Printer is equipped with a Rejected card Box. When an encoding can not be completed, the card is ejected into the Rejected Card Box. The P420 i Printer ...
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Zebra P420i - page 20
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3. · Swing the Rejected Card Box Door and press the top. An audible “click” signals the locked position. 4. ·Press the Clear Button on the front panel to re- start the current print ...
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Zebra P420i - page 21
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•5 Feeding one card at a time A Manual Feed Slot is avalable on the side of the Card Feeder cover for feeding single cards. Cleaning Cards are fed manually through this slot. The Feede ...
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Zebra P420i - page 22
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•6 Printing a T est Card With ribbon and cards loaded, your P420 i printer is ready to print. To check the operation of the printer you should print a test card. 1. When the printer di ...
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Zebra P420i - page 23
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•7 Printer Menu Information The printer is equipped with a LCD Display and two key buttons which gives access to printer menus. Press the Menu button to enter the Menu Mode The top lin ...
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Zebra P420i - page 24
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C READY N: NEXT S: SELECT PRINTER INFO N N S N CLEANING MENU GO TO MAIN MENU N N Printer Firmware Version Number of Impressions Reject Box status To show the number of cards remaining in th ...
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Zebra P420i - page 25
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Offset X: aa-Y:bb To show the X print location offset value in pixels (aa) To show the Y print location offset value in pixels (bb) Mag. Option: cccc To show the setting of the magnetic e ...
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Zebra P420i - page 26
General information Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C nting P RINTING A SAMPLE CARD Printing with the P420 i Printer requires the Windows Printer Driver, your card design/issuing Windows software or printer command level programming through the printer inte ...
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Zebra P420i - page 27
General information Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3•1 . To install the P420 i Pr inter Dr iver automatically on all Operating syst ems, use the install wizard. The wizard will: - Automatically launch when the driver CD is inserted. - Check to see whic ...
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Zebra P420i - page 28
Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3•2 Set Pr inter Dr iv er Options: To open the P420 i Printer screen, right mouse click on your driver icon and select Properties . Change the options as follows: ...
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Zebra P420i - page 29
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3•3. Pr inting a sample car d: Follow the steps to print your first card - Go to the Microsoft Word Software. - If the printer was not selected as the default printer, go to the File me ...
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Zebra P420i - page 30
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C C LEANING PROTECT YOUR FACTORY WARRANTY! The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures describ ...
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Zebra P420i - page 31
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 4•1 Cleaning System Your P420 i Printer includes a simple cleaning system using the Pre-Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain importa ...
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Zebra P420i - page 32
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 4•2 Cleaning the Print Head A cleaning using the Cleaning System with cards usually suffices. However, a separate Print Head cleaning using swabs can remove more stubborn deposits when ...
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Zebra P420i - page 33
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 4•3 Card Cleaning Cartridge Your P420 i Printer also has a Card Cleaning Cartridge. This item cleans the cards entering the printer. To ensure print quality, the cleaning roller require ...
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Zebra P420i - page 34
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3. ·Remove Cleaning Roller from Cartridge and discard. 4. ·Install new Cleaning Roller into Cartridge*. To avoid contamination, always hold the Cleaning Roller assembly by the ends. 5. ...
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Zebra P420i - page 35
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C MEANING The printer is performing an internal test before use Ready for use Print Head cool down mode Self test card printing The card data is being transmitted The yellow panel is being ...
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Zebra P420i - page 36
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C SCREEN MESSAGE ENCODING ERROR READING ERROR REJECT BOX FULL MAGNETIC ERROR FLASH ERROR NO ACCESS MEANING Data cannot be written or read from the card’s magnetic stripe Data cannot be re ...
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Zebra P420i - page 37
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Ribbon Errors : Check that the print ribbon has not 'run out'. Lock and then unlock the print head assembly; this resynchronises the ribbon automatically. When using a color rib ...
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Zebra P420i - page 38
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 5•2 Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase ...
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Zebra P420i - page 39
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C • Printing shows very pale or inconsistent results. Possible Cause A • Ribbon may have been stored improperly or is damaged. B • Cards may not meet specifications. C • Contrast an ...
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Zebra P420i - page 40
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C • No printing on the card. Possible Cause A • Ribbon may not be installed in the printer. B • Cards may not meet specifications. C • Cable on Print Head may be disconnected. D • ...
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Zebra P420i - page 41
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C T ECHNICAL SPECIFICA TI0NS General • High speed printing, over 102 cards/hour edge to edge in full color (YMCKOK) throughput • Small footprint •W indows Drivers for 98 and NT 4.0, W ...
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Zebra P420i - page 42
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C CARD DIMENSIONS ISO STANDARD DIMENSIONS FOR PLAIN CARD ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD CHIP POSITION FOR SMART CARD 0.790 in 21.87mm 0.623 in (15.82mm) Min. 0.218 in (5.5 ...
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Zebra P420i - page 43
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Cards* • Types PVC, Composite • Card width/length: ISO CR-80 - ISO 7810, 2.125” (54mm) by 3.375” (86mm) •O ption: Magnetic Stripe - ISO 7811 • Option: Smart Card - ISO 7816-2 ...
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Zebra P420i - page 44
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Environmental • Operating Temperature: 60 to 86°F (15 to 30°C) • Operating Humidity: 20 to 65% non condensing • Storage Temperature: -23 to 158°F (-5 to 70°C) • Storage Humidi ...
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Zebra P420i - page 45
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Magnetic Card Stripe Encoder This section contains information on the additional operations of the P420 i Printers with Magnetic Card Stripe Encoder. (See Chapter 2 for location.) INTRODU ...
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Zebra P420i - page 46
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C A.· MEDIA LOADING ORIENTATION The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available with HICO encoding ( P420 i CM1 or P420 ...
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Zebra P420i - page 47
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C B.· MAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic Stripe Encoder. The first process consists of a standard cleaning of the printer. This cleans the ...
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Zebra P420i - page 48
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Smart Card Contact Station This section contains information on the additional operations of the P420 i Printers with Smart Card Contact Stations. (See Chapter 2 for location.) INTRODUCTI ...
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Zebra P420i - page 49
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C A.· MEDIA LOADING ORIENTATION Position the cards with the Smart Card Chip at the top of the card and towards the printer. B.· SMART CARD CONTACT STATION INTERFACE When a command to the ...
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Zebra P420i - page 50
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Accessories & supplies Please contact your Zebra-authorized dealer to place an order for accessories and suplies. RIBBONS The following ribbons may be used in the P420 i Printer: Mono ...
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Zebra P420i - page 51
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C CARDS The following plain white plastic cards are available for use in the P420 i printers: Notes : † 10mil = 0.254mm;30 mil = 0.762mm ‡ 10mil cards are recommended for single side pr ...
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Zebra P420i - page 52
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C ACCESSORIES Accessories available for P420 i Printers appear below. Always refer to the part number when placing an order. Cleaning Supplies Part Number Description 105909-169 Premier Cle ...
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Zebra P420i - page 53
General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C World Wide Sales and Support: Zebra Technologies Corporation Card Imaging Division 1001 Flynn Road Camarillo, CA. 93012-8706.USA Phone:+1 (805) 579 1800 Fax.:+1 (805) 579 1808 Toll Free i ...
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