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Polycom 5020 - page 1
Polycom ® KIRK 5020 / 5040 User Guide ...
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Polycom 5020 - page 2
Congratulations on your new 5020 / 5040 Handset Your new handset will provide you with the greates t possible degree of flexibility and mobility due to high battery ca pacity , practical weight, size and design. Char g e y our handset 14 - 16 hour s prior to fir st use for best perf ormance ST OP! ...
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Polycom 5020 - page 3
3 Contents 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.1 Handset Informa tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.2 Charger Infor mation . . . . . . . . . . . . . . . . ...
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Polycom 5020 - page 4
4 7.1.1 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 7.1.2 Call Register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 7.1.3 Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Polycom 5020 - page 5
5 10.6.2 Reading a Short Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 10.6.3 Reading a Call Back M essage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 10.7 Replying a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Polycom 5020 - page 6
6 12.10.9 Wireless Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 12.10.10 Switch Between Wireless Head se t and Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 12.10.11 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Polycom 5020 - page 7
7 1 Getting Star ted Read all information in this sect ion before you use your handset. 1.1 Handset Information Danger: Ensure that the adapter voltage is the same as the electrical outlet voltage.The handset uses radio signals an d does not guarantee a connection in all circumstances. Do not rely on a cordless handset to make emergency calls. Neve ...
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Polycom 5020 - page 8
8 1.3 Batter y Infor mation Read the following information before you handle the batterie s: • Do not leave a battery where it could be subjected to extremely high temperatures. • Do not charge battery when the ambient room temperature is above 40°C/104°F or below 5°C/41°F. • Do not replace batter ies in potentially e xplosive environme n ...
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Polycom 5020 - page 9
9 1 To ins tall battery press down back cover and slide it towards the bottom of the handset. 2 Li ft off back cover . 3 Insert battery with the l abel readable. 4 Press back cover back in lock ed position (when you hear a click the back cover is in position). Note: The prod uct label, including the CE logo, can be found in the battery compartment. ...
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Polycom 5020 - page 10
10 • Place handset in charger. For correct charging, be sure the room temperature is between 0°C/32°F and 40°C/ 10 4°F. Do not place the handset in direct sunlight . The battery has a built-in heat sensor which will stop charging if the battery temperature is too high. If the handset is turned off when placed in charger, nothing indicates the ...
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Polycom 5020 - page 11
• 5020: 200 hours when display backlight is turned off. 5040: 100 hours when display backlight is turned off. • 5020: 100 hours when display backlight is set at dimmed. 5040: 60 hours when display backlight is set at dimmed. For information about how to check battery capacity, refer to “Battery” on page 48 . 1.7 Batter y Disposal W arning: ...
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Polycom 5020 - page 12
12 2> About Y our 5020 / 5040 Handset Headset Connector (only 5020) Volume Control Adjusts speaker volume. Display Shows call information, handset status ic ons and guides you through option menus. Microphone J J C A B D C D E G H I J F A B C D ...
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Polycom 5020 - page 13
13 Left Softkey On hook (idle) On hook is the t erm used when handset is in standby mode. Enters main menu. OR Confirms choices in menu. OR Turns handset off with a long (th ree second) key press. Off hook (active) Off hook is the t erm used when handset is in active mode. Mutes microphone Right Softkey On hook (idle) Returns to previ ous menu. Off ...
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Polycom 5020 - page 14
14 The display is divided i n three parts: Statu s bar , Display center and Softkey Text (see figure above). The types of information s hown in Status bar when: • o n hook (idle) - display shows user ID, personal settings and time. If bluetooth activated (only 5040), the bluetooth icon is visible. If wireless headset connected (only 5040) the hea ...
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Polycom 5020 - page 15
• on hook (idle) - display shows Menu and Shortcut Menu : Menu gives access to the different functions of the handset. For more information about the content of the menu, refer to “Using the Menu” on page 26 . For information about how to navigate the menu, refer to “Navigating Handset” on page 17 . Shortcut : Personal shortcuts consist o ...
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Polycom 5020 - page 16
The telephone icon will appear when the handset is off hook or a call is connected. The envelope icon will appear when you receive a message. The charging icon will appear when the handset is placed in charger. The fully charged icon will appear when the battery is fully charged. The key lock icon indicates that the entire key pad is locked. The si ...
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Polycom 5020 - page 17
2.1.2 Display Backlight The display backlight automaticall y turns on when an incoming call or message arrives, or if a ke y is pressed. The backlight turns off when the handset is id le after a preset peri od of time delay. You can disable the backlight to save power, r efer to “Turning Backlight Off” on page 52 for more information. 2.2 Navig ...
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Polycom 5020 - page 18
The handset also offers both personal and pred efined shortcuts to selected functions in the menu. In the end of this chapter, you will find a section describing how to use these shortcuts. 2.2.1 Entering Main Menu • To enter main menu press left softkey to activate Menu . 2.2.2 Scrolling in Menus • When in menu, press top or bottom of navigati ...
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Polycom 5020 - page 19
• Personal shortcuts Personal shortcuts consist of fu nctions you have chosen to ad d to a list of shortcuts. The list is assigned to the right so ftkey. • Predefined shortcuts Predefined shortcuts are unchangeable and assigne d to different keys on the handset. 2.2.8.1 Personal Shortcuts By adding specific functions to the list of shortcuts, y ...
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Polycom 5020 - page 20
2.2.8.2 Predefined Shortcuts Predefined shortcuts are unchangeable and ass igned to diff erent keys . In the following you will find a list of predefined shortcut s and a description of how to access and use them. Call list: While on hook, press left side of navigation key to enter call list. Incoming calls are illustra ted with green arrows Outgoi ...
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Polycom 5020 - page 21
Press left sof tkey until the question ‘ Turn off? ’ appea rs in display . Press Yes to confirm. Note: When you turn handset off, all content of ca ll register and settings of time and date are deleted if the subscribed syste m does not resend the information to the handset. 3.2 Adjusting Speaker V olume Adjusting speaker volume can only be don ...
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Polycom 5020 - page 22
code or line pool code to use. 4.1 Off Hook Dialling (Dial Directly) Press to make a call. Dial number. Press to terminate the call. 4.2 On Hook Dialling (Pre-Dial) Dial number. Press to make a call. Press to terminate the call. 4.3 Dial from Phone Book The handset’s phone book is familiar to an ordinary phone book. However, the find name functio ...
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Polycom 5020 - page 23
new call is received in call list. • Incoming calls are illustrated with green arrows • Outgoing calls are illustrated with blue ar rows • Missed calls are illustra ted with red arrows To dial from ca ll list: 1 While on hook, press left side of na vigation key to enter call list. 2 Scroll to the desired name or number and press . Note: When ...
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Polycom 5020 - page 24
4.7 Speed Dial If you have assigned a number to one of th e speed-dial ing keys 0-9, do the following: • While on hook, press digit equi valent to number of the cont act in the speed dial list continuously until call is started. Note: For more inform ation about adding number to speed dial, refer to “Adding to Speed Dial” on page 31 . 5 Answe ...
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Polycom 5020 - page 25
• Press Reject to refuse the call. The rejected call is registered as a missed call. 5.4 Redirect a Call Note: Redirecting a call is s ystem dependent. If supporte d by the subscribed system, do the following: While on a call, press R. Dial number of the person you want to redirect the call to and press Ok . If you want to withdraw the call, pres ...
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Polycom 5020 - page 26
7 Using the Menu The handset offers a range of functions that are grouped into menus. The main menu consists of seven menus: Phone Bo ok, Call Register, Messages, MSF Function, External Services, Status and Settings. For more information about accessing and naviga ting the m enu, refer to “Navigating Handset” on page 17 . Note: If handset is in ...
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Polycom 5020 - page 27
7.1.4 MSF Function MSF Function is a special function based on MSF (Message Service Function). The function requires special software in the main system. 7.1.5 External Ser vices External Services are featur es placed in the main system, and only available if the handset is subscribed to a KIRK solution. Ex ternal Services include: “View Clip Sta ...
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Polycom 5020 - page 28
Delete Messages New message Inbox Outbox Erase messages Templates MSF Function Number : Status Silent Headset Auto answer Battery Ringing tone Volume Firmware version Settings Ringing volume Ringing tone Alerting volume Vibrator Silent mode Auto key lock Backlight Auto answer 9 Out o f range 10 Bluetooth 11 Advanced... 28 ...
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Polycom 5020 - page 29
8 Phone Book You can store numbers and names in your phone book. The phone book can store up to 250 names with four numbers each. A maximum of 24 digits , including spaces, is al lowed for each number. Names are sorted alphabetically starting with thei r first character. If the display shows Memory full , it is necessary to delete one or more names ...
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Polycom 5020 - page 30
To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first le tter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard” on page 29 ). Note: It is also possible to reach phone book without ...
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Polycom 5020 - page 31
Scroll to Fi nd name and press Select . To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first le tter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard” on page 29 ). Press Details ...
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Polycom 5020 - page 32
8.2.6 Deleting Number You can delete a single number at any time and still keep the rest of the belonging numbers of a contact. If you want to delete a contact and all belonging numbers, refer to “Deleting Contact” on page 32 . Press Menu to ente r main menu. Scroll to Phone Book and press Select . Scroll to Fi nd name and press Select . To fin ...
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Polycom 5020 - page 33
Scroll to Fi nd name and press Select . To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first le tter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard” on page 29 ). Press Details ...
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Polycom 5020 - page 34
9.1 Incoming Calls Incoming call is a list of all your incoming calls sorted by date and time of the call, starting with the latest call. If name and number of incoming call alre ady exits in your phone book, the incoming call will be represented with the name of th e contact. If name and number do not exist in your phone book, the handset cannot r ...
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Polycom 5020 - page 35
Scroll to the desired call and press Details . Press Options and scroll to Delete from list . Press Select to confirm. 9.2 Outgoing Calls Outgoing calls is a list of al l your outgoing call s sorted by date and time of the call, starting with the latest call. If name and number of the outgoing call already exits in your phone book, the outgo - ing ...
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Polycom 5020 - page 36
9.2.3 Deleting an Outgoing Call from List Press Menu to ente r main menu. Scroll to Call Reg ister and press Select . Scroll to Outgoi ng Calls and press Select . Scroll to the desired call and press Details . Press Options and scroll to Delete from list. Press Select to confirm. 9.3 Missed Calls Mis se d ca lls is a li st o f a ll y our mi sse d c ...
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Polycom 5020 - page 37
Scroll to Add to phone book and press Select . Write the name of the contact using the di gits 0-9 (refer to “ Using the Alphanum eric Keyboard” on page 29 ) and press Save . 9.3.3 Deleting a Missed Call from List Press Menu to ente r main menu. Scroll to Cal l Register and press Select . Scroll to Mi ssed Calls and press Select . Scroll to the ...
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Polycom 5020 - page 38
Note: If you only want to delete a single outgoi ng call, see “De leting an Outgoing Call from List” on page 36 . 9.4.3 Deleting All Missed Calls Press Menu to enter main menu . Scroll to Cal l Register and press Select . Scroll to Del ete and press Select . Scroll to Mis sed calls and press Select . Press Yes to empty list. Note: If you only w ...
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Polycom 5020 - page 39
If the memory of inbox and outbox is full, the handset will automatically erase the old - est message when a new mess age need to be stored. If you want to delete messages from inbox or outbox manually, refer to “Erasing a Sin - gle Message” on page 46 , “Erase All Read Messages from Inbox” on page 46 , “Erase All Messages from Inbox” o ...
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Polycom 5020 - page 40
Press Options . Scroll to Cl ear text and press Select . 10.2 Saving a New Message in Outbox You can write a message and then save it in outbox for later handling. Press Menu to ente r main menu. Scroll to Messag es and press Select . Scroll to New message and press Select . Write a message and press Options . Scroll to Save message and press Selec ...
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Polycom 5020 - page 41
Scroll to Save message and press Select . Scroll to Templ ates and press Select . 10.5 Sending Messages Using T emplates You can create up to 10 templates in relation to the kind of message you often need to send. To create a new template, refer to “Saving a New Message as a Template” on page 40 and “Saving a Received Message as a Template” ...
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Polycom 5020 - page 42
but are sent from an external application. The external applicati ons may vary from sys - tem to system. For more informati on, please contact your system administrator. Examples of messages sent from an external application are: • Long messages Long messages have a maximum length of 72 characters and are saved in inbox in the handset. If support ...
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Polycom 5020 - page 43
• Press OK. 10.6.3 Reading a Call Back Message The envelope icon , text message and contact information appear in the display, when you receive a call back message. The display shows text message and contact information alternately. To act on the call back message: • Pr ess to call the call back number in the message . To delete th e ca ll back ...
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Polycom 5020 - page 44
Scroll to In box and press Select . Scroll to the desired received message and press Select. Press Options . Scroll to Repl y and press Select . Scroll to Origi nal text and press Select . Write a message in continuation of received message and press Options . Scroll to Send and press Select . Press Send . 10.7.3 Reply Using a T emplate Press Menu ...
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Polycom 5020 - page 45
Press Send and then press Search . To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first le tter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard” on page 29 ). Press Select If mo ...
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Polycom 5020 - page 46
10.11 Erasing a Single Message The handset will automatical ly erase the ol dest message when the memory of inbox and outbox is full (refer to “Messages ” on page 38 ). If you want to delete a message manually, do th e following: Press Menu to ente r main menu. Scroll to Messag es and press Select . Scroll to In box or Outbox and press Select . ...
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Polycom 5020 - page 47
10.14 Erase All Me ssages from Outbox Use this function to erase al l messages from your outbox. Press Menu to enter main menu . Scroll to Messag es and press Select . Scroll to Erase mes sage s and press Select . Scroll to Outbox and press Select . Press Yes to erase all message s from outbox. Note: If you only want to erase a sing le message from ...
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Polycom 5020 - page 48
11.2 Headset Using headset allows you to keep up your activities and use the phone at the same time. For more information about changing se ttings for headset, refer to “Scroll to On or Off and press Change.” on page 58 . 11.3 Auto Answer When auto answer is turne d on, the handse t automatically goes off hook when ringing. If subscribed to a w ...
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Polycom 5020 - page 49
12 Settings The setting menu offers you the opportunit y to customize the handset according to your needs. The settings can be change d at any time. The setting menu consists of: ringing volume, ringing tone, alerting volume, vibrator, silent mode, auto key lock, backlight, auto answer, out of range and advanced settings. Note: A dvanced settings a ...
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Polycom 5020 - page 50
• You receive a new message. • You send a messag e. • The handset is moving out of range. • The handset is out of range. • The battery capacity is low. • You create a login. To adjust alerting volume: Press Menu to ente r main menu. Scroll to Settings and press Selec t . Scroll to Al erting volume and press Select . Press the left or ri ...
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Polycom 5020 - page 51
12.5.1 Changing Settings of Silent Mode When silent mode is turned on, you can sele ct other ways of indicating incoming calls or messages: • Display flashing When turned on, the display will flash wh en an incoming call or message arrives. • Vibrator When turned on, the handset will vibrate wh en an in coming call or message arrives. • Short ...
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Polycom 5020 - page 52
12.7.1 Setting Backlight at Dimmed When setting display back light at dimmed, di splay information can stil l be seen vaguely when handset is in standby mode. Press Menu to ente r main menu. Scroll to Settings and press Sel ect . Scroll to Backl ight and press Select . Scroll to Di mmed and press Change . 12.7.2 T urning Backlight Of f Turning disp ...
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Polycom 5020 - page 53
Press Menu to ente r main menu. Scroll to Settings and press Sel ect . Scroll to Auto an swer and press Select . Scroll to On or Off and press Change . Note: When charging, auto answer is inactive. 12.8.1 Changing Settings of Auto Answer When auto answer is turned on, you can sele ct different situations where to use auto answer. Settings of auto a ...
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Polycom 5020 - page 54
Press Menu to enter main menu . Scroll to Settings and pres s Select . Scroll to Out of range and press Select . Scroll to On or Off and press Change . 12.9.1 Changing Settings of Out of Range The handset offers two types of out of range alerts: • Icon only • Tone (beep) + icon With the out of range indicator turned on: • If handset is moving ...
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Polycom 5020 - page 55
Scroll to Bluetooth and pres s Select . Scroll to Active and press Select . Scroll to On and press Select . The Bluetooth function is now activated. 12.10.2 Pair Wireless Headset with the Handset When setting up a bluetooth connection, yo u will need to search for a compatible device with bluetooth connectivity in order to pair this device to your ...
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Polycom 5020 - page 56
Press Yes , and Bluetooth is acti vated again . Press Options and scroll to Connect . Press Select to connect to the headset again. 12.10.5 Disconnect Wirelees Headset. Press Menu to enter main menu . Scroll to Settings and press Select . Scroll to Bluetooth and press Sel ect . Scroll to Active and press Select . Scroll to Disconnect headset , pres ...
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Polycom 5020 - page 57
Press Menu to enter main menu. Scroll to Setti ngs and press Select . Scroll to Bl uetooth and press Select . Scroll to Active and press Select . Scroll to Settin gs and press Select . Activate Auto connet by pressing Select , then press Back . The wireless headset will now connect automatica lly to the handset when the headset is turned on. 12.10. ...
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Polycom 5020 - page 58
12.11.1 Language There are 10 predefined languages in the handset: English, Spanish, French, German, Dutch, Czech, Italian, Da nish, Norwegian and Swedish. Press Menu to enter main menu . Scroll to Settings and press Select . Scroll to Advan ced and press Select . Scroll to Langu age and press Select . Scroll to the desired language and press Selec ...
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Polycom 5020 - page 59
scribe to a system, refer to “Creating a Login” on page 59 . 12.11.4.1 Selecting a Login If you want to change to another system manually, do the following: Press Menu to ente r main menu. Scroll to Settings and press Select . Scroll to Advan ced and press Select . Scroll to Logi n and press Select . Scroll to Sel ect Login and press Select . S ...
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Polycom 5020 - page 60
Press Menu to ente r main menu . Scroll to Settings and press Select . Scroll to Advan ced and press Select . Scroll to Logi n and press Select . Scroll to Create log in and press Select . The handset will start searching for a system. Scroll to the found system and press Select . If required, enter an AC Code and press Ok to connect to the system. ...
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Polycom 5020 - page 61
Scroll to Ti me & date and press Select . Scroll to Ti me format and press Select . Scroll to d esired time format and pr ess Change . 12.11.5.2 Set T ime Press Menu to enter main menu . Scroll to Settings and press Select . Scroll to Advan ced and press Select . Scroll to Ti me & date and press Select . Scroll to Chang e time and press Sel ...
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Polycom 5020 - page 62
13 General Information 13.1 T roubleshooting The handset freezes. Remove and replace battery pack. Press left softkey to turn on the ha ndset. The handset does not r ing. Check whether Silent mode is turned On . The handset cannot find a system ID at Create Login . Check whether the system is set to allow subscriptions. The handset cannot subscribe ...
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Polycom 5020 - page 63
63 Size and weight Size: 146 x 48 x 19mm Weight: 110 g incl. battery ± 10 g Capacity 5020: Active talking tim e up to 20 hours. 5 040 : Active talking time up to 15 hours. 5020: Stand-by time up to 200 hours. 5040: Active talk ing time up to 100 hours. Temperature and air pressure Operating temperature: 0-40°C/32-104°F Air pressure: Normal atmos ...
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Polycom 5020 - page 64
64 Cesky [Czech]: Polycom (UK) Ltd tímto prohla šuje, ž e tento KIRK 5020 / 5040 Handset je ve shode se základními požadavky a dalšími príslušnými ustanoveními s mernice 1999/5/ES. Dansk [Dani sh]: Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr KIRK 5020 / 5040 Handset overholder de væsentlige krav og ø vrige rele ...
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Polycom 5020 - page 65
65 Lietuviu [Lit huanian]: Šiuo Polycom (UK) Ltd deklar uoja, kad šis KIRK 5020 / 5040 Handset atitinka esminius reikalavimus ir kita s 1999/ 5/EB Direktyvos nuostatas. Nederlands [Dut ch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel KIRK 5020 / 5040 Handset in overeenstemming is met de essentiële eisen en de andere re levante bepalingen ...
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Polycom 5020 - page 66
66 Explosive Device Proximity Warning Warning Do not operate your wireless networ k device near un shielded blasting caps or in an explosive environment unless the device has been modified to be especial ly qualified for such use. Waarschuwing Gebruik dit draadloos netwerkappar aat alleen in de buurt van onbeschermde o ntstekers of in een omgevi ng ...
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Polycom 5020 - page 67
67 Before using your telephone equipment, you should always follow basic safety instruc - tion to reduce the risk of fire, electrical shock and injury to persons, and damage to property. 1. Read and understand all instructions 2. Follow a ll warnings and instructi ons including those marked on the product 3. Unplug this product before cleaning. Do ...
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Polycom 5020 - page 68
68 15. This telephone will not operate in the event of a blackout. Ple ase keep a backup phone for emergencies. 16. Installation must be performed in acco rd ance with all relevant national wiring rules. 17. Plug acts as Disconnect Device - The so cket outlet to which this apparatus is con - nected must be installed near the equipm ent and must alw ...
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Polycom 5020 - page 69
69 are connected together. This precaution may be par ticularly important in rural areas EMC: CAUTIONS: User s should not attempt to make such connections themselves, but should contact the approp riate electric inspection authority, or ele ctrician, as appropriate. If your telephone equipment causes harm to the telephone network, the telephone com ...
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Polycom 5020 - page 70
70 Privacy of communicatio ns may not be ensured when using this telephone. Power Outage: In the event of a power outage, your cordless telephone will not operate. The cordless telephone requires el ectricity for operation. You should have a telephone which does not require electricit y available for use during power outages. Information to user: T ...
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Polycom 5020 - page 71
© 2007 P olycom, Inc. All rights reserved. Specifications subject to ch ange without notice. P olyco m Headquarters 4750 Willow Road Pl easanton CA 94588 (T) P olycom (Denmark) Langmarksvej 34 DK-870 0 Horsens T el. +45 7560 2850 F ax +45 7560 2851 emeadk@polycom.com www .polycom.com 14158600-HD ED4 ...
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