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T hinkS e rv e r W a rr a n ty an d S u p p o rt Inf o rm ati o n ...
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Note Before using this information and the pr oduct it supports, be sure to read and understand the following: v Chapter 4, “Notices,” on page 17 v The Important Notices and the Safety Information manuals that are included with the product First Edition (April 2010) © Copyright Lenovo 2010. LENOVO products, data, computer softwar e, and servic ...
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Contents Chapter 1. Information resources ............... 1 ThinkServer W eb site (http://www .lenovo.com/thinkserver) ...... 1 Documentation ..................... 1 Help and service ..................... 2 Before you call ..................... 2 Calling for service ................... 2 Lenovo product service information for T aiwan .......... 6 C ...
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iv W arranty and Support Information ...
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Chapter 1. Information resources This chapter contains information about where to go for additional information about Lenovo ® products, what to do if you experience a pr oblem with your system, and how to call for help and service. ThinkServer Web site (http://www .lenovo.com/thinkserver) The ThinkServer ™ W eb site provides up-to-date informat ...
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If you suspect a software pr oblem, refer to the documentation, including readme files and online help, that comes with the operating system or application program. Y ou can get the latest technical information and download device drivers and updates by following the instructions at the following Lenovo Support W eb site: http://www .lenovo.com/sup ...
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The following services are available during the warranty period: Problem determination T rained personnel are available to assist you with determining a hardwar e problem and deciding what action to take to fix the problem. Hardware repair If the problem is caused by har dware under warranty , trained service personnel are available to pr ovide the ...
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Country or Region T elephone Number Canada 1-800-565-3344 (English, French) Chile 800-361-213 or 188-800-442-488 T oll Free (Spanish) China (Hong Kong S.A.R.) 8205-0333 (Cantonese, English, Mandarin) China (Macau S.A.R.) 795-9892 (Cantonese, English, Mandarin) Colombia 1-800-912-3021 (Spanish) Costa Rica 0-800-01 1-1029 (Spanish) Croatia Calls with ...
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Country or Region T elephone Number Japan 0120-03-5555 (Japanese) Korea 1588-6782 (Korean) Latvia +371 7070360 Lithuania +370 5 278 66 00 Luxembourg +352-360-385-343 (French) Malaysia 1800-88-1889 (Local number only) +603 8315 6855 (DID) (English, Bahasa Melayu) Malta +35621445566 Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 Ne ...
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Country or Region T elephone Number Thailand 1800-060-066 (Local number only) 66-2273-4088 +603-8315 6857 (DID) (English, Thai) T urkey 00800-4463-2041 (T urkish) United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-41 1-005-6649 (Spanish) V enezuela 0-800-100-201 1 (Spanish) V ietnam ...
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Chapter 2. Lenovo Limited W arranty L505-0010-01 04/2008 This Lenovo Limited W arranty applies only to Lenovo branded hardwar e products you pur chased for your own use and not for resale. This Lenovo Limited W arranty is available in other languages at www .lenovo.com/ warranty . What this W arranty Covers Lenovo warrants that each hardwar e produ ...
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What Y our Service Provider Will Do to Correct Problems When you contact a Service Provider , you must follow the problem determination and resolution pr ocedures specified. Y our Service Provider will attempt to diagnose and r esolve your problem over the telephone, e-mail, or through r emote assistance. Y our Service Pr ovider may direct you to d ...
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Y our Additional Responsibilities Where applicable, befor e service is provided, you agree to: 1. follow the service request pr ocedures that your Service Provider specifies; 2. backup or secure all pr ograms and data contained in the product; 3. provide your Service Pr ovider with all system keys or passwords and sufficient, fr ee, and safe access ...
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Limitation of Liability Lenovo is responsible for loss or damage to your pr oduct only while it is: 1) in your Service Provider’s possession; or 2) in transit in those cases wher e the Service Provider is r esponsible for the transportation. Neither Lenovo nor your Service Provider is r esponsible for any of your data including confidential, prop ...
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Arbitration Center ( ″ SIAC Rules ″ ) then in effect. Arbitration in India shall be held in accordance with the laws of India then in ef fect. The arbitration award shall be final and binding on the parties without appeal. Any award shall be in writing and set forth the findings of fact and the conclusions of law . All arbitration proceedings, ...
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Machine T ype Country or Region of Purchase W arranty Period T ype(s) of W arranty Service 1027 United States, Canada, Latin America, Europe, Middle East, Africa Parts and labor - 1 year 1 and 2 Australia, New Zealand, Japan Parts and labor - 1 year 1 and 2 1029 United States, Canada, Latin America, Europe, Middle East, Africa Parts and labor - 3 y ...
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requir ement to return a defective CRU, if any , will be specified in the materials shipped with a replacement CRU. When r eturn is required: 1) r eturn instructions, a prepaid r eturn shipping label, and a container will be included with the replacement CRU; and 2) you may be char ged for the replacement CRU if your Service Provider does not r ece ...
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result in your r esponsibility for damage to the failed product during shipment. Y ou may be charged for the r eplacement product if Lenovo does not r eceive the failed product within thirty (30) days of your r eceipt of the replacement product. Suplemento de Garantía para México Este Suplemento se considera parte integrante de la Garantía Limit ...
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Chapter 3. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that can be upgraded or replaced by the customer . There ar e two types of CRUs: Self-service CRUs and Optional-service CRUs. Self-service CRUs are easy to install. They might be standalone, latched, or requir e a screwdriver to remove a maximum of two ...
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16 W arranty and Support Information ...
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Chapter 4. Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area. Any refer ence to a Lenovo product, program, or service is not intended to state or imply that only that L ...
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Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any refer ences in this publication to non-Lenovo W eb sites are pr ovided for convenience only and do not in any manner serve as an endorsement of those W eb sites. The materials at those W eb sites ar e not pa ...
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Printed in USA ...
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