ページに移動 of 91
555-23 0-723 Comcod e 108596 560 Issue 6 Decemb er 1999 GuestW orks ® and DEFINITY ® Enterprise Communications Server Release 8 Hospitality Operatio ns ...
Cop yri ght 1999, Lu ce nt T echnologi es All Rights Reserved Prin ted in U.S .A . Not ic e Every effort was mad e to ensu re th at the information in thi s book was complet e and acc ura te at th e ti me of pr inti ng. However , infor matio n is subject to ch ange. Y our Responsibility for Y our System’ s Security T oll fraud is the un autho ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Contents iii Conten ts Contents iii Hospita lity Operati ons 1 ■ About T his Docu ment 1 Purpose 1 Organ ization 2 Conventi ons 2 Related Do cuments 4 Product S upport 4 ■ Hosp italit y Servic es Ove rview 5 Teleph one Suppo rt 5 Guest Se rvices ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Contents iv Automatic Selection of DID Numbers for Guest R ooms 53 ■ Voice Mes sagi ng Op erati ons 55 Admini strativ e Mailbo x on INTUI TY 55 Connecti ng Gues ts to the Voic e Mess agi ng Syste m 56 Restori ng a Delet ed Voice Mes sage 58 Retriev ...
Hospi tality Opera tions 1 Abo ut This Doc ument GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hosp italit y Operati ons About This Do cument This docu ment cont ains the proced ures for using the h ospital ity feat ures o f the GuestW orks ® and DE FINI TY ® Enterpr is e Communicat ions Serv ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 2 About This Docu ment Organizati on This docu ment is or ganiz ed under the fol lowi ng major topic s: ■ Hospital ity Serv ices Overvi ew ■ Guest Oper ations ■ Console Opera ti ons (at t enda nt and back up) ■ V oice ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 3 About This Docu ment ■ Field na mes shown o n the admini strati on screens are shown a s follows: the Exte nsion of PMS f ield ■ The term “ dial keypa d” refers t o the touc h-tone key pad where you dial (enter ) te ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 4 About This Docu ment ■ The fol lowing ta ble lis ts the features de scribed in this document. Ask your admi nistr ator fo r thes e cod es and w rite t hem d o wn in this ta b le. Related Documents ■ BCS Pr oducts Secu r ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 5 Hospital ity Servic es Over view Hospitality Ser vi ces Overview Keeping gu ests sat isfied i s the key t o a succes sful lod ging esta blishme nt, and providi ng full gu est serv ices thr ough up-to- date commu nication en ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 6 Hospital ity Servic es Over view Hospital ity is t he abili ty to act ivate Do Not Disturb a nd the ass urance th at the featur e will tu rn of f at the predeterm ined time. Do Not Disturb is just tha t — it turns off rin ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 7 Hospital ity Servic es Over view Messaging Services Hospital ity is a message waiting l amp on a gue st’ s telephon e, where t he lamp has been tur ned on by t he Lu cent I NTUITY Lodging mess agi ng s yst em, b y the PMS ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 8 Guest Op erat ion s Guest Op er ations Guests c an schedul e wakeup calls for themse lves, blo ck unwanted i ncoming cal ls, make emer gency ca lls, and r etrieve voice and F AX messages fr om their extensi ons or fr om tel ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 9 Guest Op erat ion s Add Y our W akeup Call Access t o the Automat ic W akeup feature may b e from a butto n on the gues t telepho ne or by usi ng a feat ure acces s code. 1. Pick up the ha ndset of your tel ephone and press ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 10 Guest Op erat ions Change or Delete Y our Wakeup Call 1. Pick up the ha ndset of your tel ephone and press the wakeup button, or enter the Automat ic W akeup Call fe ature ac cess code _ ____. ■ Listen t o the wakeu p in ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 11 Guest Op erat ions 4. If you wi sh to have a second wake up call, pick up the hands et of your telepho ne and pres s the wakeup button, or ent er the Aut omatic W akeup Call fe ature acc ess code __ ___. ■ Y ou will h ea ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 12 Guest Op erat ions Do Not Disturb If your switch is equipped wi th the Spee ch Synthes izer cir cuit pack , guests ca n enter t heir own Do Not Disturb requests. The fol lowing instr uctions s hould be provide d to your gu ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 13 Guest Op erat ions 2. If you want to cha nge the t ime your Do Not Dis turb period ends, pres s the 2 button. ■ Y ou will n ow go through the origi nal proc edure for ent ering th e time . Y ou r new time w i ll re p lac ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 14 Guest Op erat ions Retrieving Messages Usua lly , guests w ill re trie v e thei r voice mess ages from their r oom s, but they m ay also nee d to retr ieve the ir messages f rom other gu est rooms, f rom a house telepho ne ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 15 Guest Op erat ions If no key s are pre ssed, the c urrent mes sage i s saved (i f the sys tem is administ ered to s ave old mess ages) and t he new one i s played. T o keep your ma ilbox spac e free for n ew messages, d el ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 16 Guest Op erat ions If no key s are pre ssed, the c urrent mes sage i s saved (i f the sys tem is administ ered to s ave old mess ages) and t he new one i s played. T o keep your ma ilbox spac e free for n ew messages, d el ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 17 Guest Op erat ions Recording a Personal Greeti ng NOTE: T o use this feature, the Lucent I NTUITY Lodging s ystem must have s oftware Release 1. 1 or la ter . 1. Call the message re trieval tele phone number . ■ Liste n ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 18 Guest Op erat ions Changing Y our Password At check- in, you were assig ned a 4-digit password t o use when r etrievi ng your messages while a way from your room. NOTE: T o use this feature, the Lucent I NTUITY Lodging s y ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 19 Guest Op erat ions Dial by Name If you c an’ t remember at which room you r asso ciate is staying, you can use the Dial by Na me featu re to pla ce a call . This feat ure is a vailable on GuestW orks. 1. Call the Dial by ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 20 Front De sk Oper ations Front Desk Operations Almost al l operati ons th at are don e from a tradi tional “ attendan t console ” (Model 302B, model 302C, or PC consol e) can now be done from an Attendant Backup te leph ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 21 Front De sk Oper ations When the att endant console is in th e day mode (t he Night l amp is of f ), you cann ot answer ove rflow cal ls at th e backu p telephon es until the numbe r of call s waiting in the atten dant q u ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 22 Front De sk Oper ations Check-In When a gu est checks in and is assigned a room, the r oom’ s status chan ges to occupied , and th e room’ s telephon e control led rest riction changes to No Rest rictio n. NOTE: T elep ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 23 Front De sk Oper ations Check-Out When a gu est checks out, the r oom’ s status changes to vacant and the r oom’ s telepho ne control led restr iction ch anges to Out ward Restric tion. Outwar d restr iction preve nts ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 24 Front De sk Oper ations Suite Check-in Suite Che ck-in all ows you to h ave the swi tch automatic ally chec k-in more than one phone wi th one check- in command (whether from your Prope rty Management System (PMS) or an on ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 25 Front De sk Oper ations Automatic W akeup W akeup calls ca n be activ ated by guests fr om their o wn rooms or fr om the fron t desk usi ng the att endant con sole or a backup teleph one. Depen ding on how th e system i s ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 26 Front De sk Oper ations ■ Customize d announcement s record ed on the Audi chron recordin g device which del ivers sa les pitc hes for va rious hot el functi ons with t he wakeup call. Audichr on can be equip ped wit h t ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 27 Front De sk Oper ations User Operati on W akeup requests can be ent ered, chang ed, and cance led from the c onsole or backup te lephon e. W akeup anno uncement s can use a standard announcement or can be cu stomized ( for ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 28 Front De sk Oper ations 4. Press t he 2 butt on for an a .m. wakeup cal l, or press t he 7 button for a p. m. wakeup call. ■ The foll owing displ ays: 5. The displ ay s hows t he default wa keup message n umber . If you ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 29 Front De sk Oper ations Dual W ak eup T o add or cha nge a wak eup call when t he Dual W akeup feature is enabl ed, perfor m the fol lowing: 1. Press t he AUTO W AKE UP button. ■ The Auto W akeup lamp goes on. ■ The fo ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 30 Front De sk Oper ations 6. If you wan t to use a dif ferent wak eup message, enter the wakeup messa ge number . NOTE: Y ou cannot specif y a dif feren t wakeup message when s etting up a wakeup c all from a backup teleph o ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 31 Front De sk Oper ations 1 1. Press the # button to conf irm the wakeup reque st. ■ One of the followin g displays : This ind icates t hat th e wakeup proc edure was s uccess ful. This indic ates that t he tim e ente red ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 32 Front De sk Oper ations 3. Enter t he wakeup time in th e 4-digit hh:mm for mat (hour: minute ). ■ If you en tered a t ime betw een 13:00 a nd 00:59, the followin g display s: Go on to Step 5. ■ If you en tered a t ime ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 33 Front De sk Oper ations 9. Press t he # button to confi rm the wak eup reques t. ■ One of the followin g displays : This ind icates t hat th e wakeup proc edure was s uccess ful. This indic ates that t he tim e ente red ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 34 Front De sk Oper ations 3. Enter t he wakeup time in th e 4-digit hh:mm for mat (hour: minute ). ■ If you en tered a t ime betw een 13:00 a nd 00:59, the followin g display s: Go on to Step 5. ■ If you en tered a t ime ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 35 Front De sk Oper ations 9. Press t he # button to confi rm the wak eup reques t. ■ One of the foll owing displays : This ind icates t hat th e wakeup proc edure was s uccess ful. This indic ates that t he tim e ente red ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 36 Front De sk Oper ations Canceling W akeu p Calls Once a wakeu p call has been deli vered suc cessfull y , the reques t is canc eled automa tically . However , you ca n cance l a wakeup call manually b efore it is deliver e ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 37 Front De sk Oper ations Failed W akeup Notification A wakeu p cal l rings 6 times at a guest’ s tele phone. If t he wakeup cal l is not answered after 3 a ttempts (th e attempts are space d 5 minutes apart), the attendan ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 38 Front De sk Oper ations Controlled Restri ctions The Contro lled Rest riction s featur e allows yo u to act ivate di ff erent typ es of calli ng restri ctions o n guest roo m telep hones. The re strict ion ty pes inclu de ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 39 Front De sk Oper ations When a guest trie s to make a call f rom a stat ion that is res tric ted, the call is routed to one of the foll owing: ■ the at tenda nt ■ a recorded anno uncement ■ a Call Cov erage path ■ ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 40 Front De sk Oper ations 3. After he aring the second dial ton e, enter t he room numb er . ■ A confir mation tone indicat es that t he restr iction was ac tivated . An interc ept tone i ndicate s that th e room number a ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 41 Front De sk Oper ations Activate Contr oll ed Restriction for a Group of Rooms T o activat e a con trolled re stricti on for a g roup of rooms, perf orm the fol lowing: ! CAUTION: If you u se this f eatur e, b e sur e th a ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 42 Front De sk Oper ations Cancel Controll ed Restriction for a Group of Rooms T o deact ivate a controll ed rest riction for a gr oup of rooms , perform t he follo wing: 1. Press t he START button or an idl e call appea ranc ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 43 Front De sk Oper ations Do Not Disturb The D o Not D istur b fe at ure pe rmit s hot e l gues ts to r eques t th at call s dire cted t o the room b e blocked f or a prede termined peri od of time . This can be done from th ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 44 Front De sk Oper ations Activate Do Not Disturb for One Room NOTE: Do Not Disturb canno t be acti vated usi ng the PC cons ole. T o add or cha nge a Do Not Di sturb req uest, p erform the following : 1. Press t he DND EXT ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 45 Front De sk Oper ations 5. Press t he # button t o confir m the Do Not Dis turb requ est. ■ One of the followin g displays : This ind icates t hat the Do No t Dist urb procedu re was succ essful. This indic ates that t h ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 46 Front De sk Oper ations Activate Do Not Disturb f or a Group of Rooms A typical applica tion of thi s procedur e is apply ing Do Not Distur b to a gro up of confere n ce ro oms whe re meetin gs are in sessi on dur ing the ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 47 Front De sk Oper ations 5. Press t he # button t o confir m the Do Not Dis turb requ est. ■ One of the followin g displays : This ind icates t hat the Do No t Dist urb procedu re was succ essful. This indic ates that t h ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 48 Front De sk Oper ations Message W ai ting Notificati on Y ou can not ify a gue st that a message is waiting by turning o n the mes sage waiting lamp on the guest ’ s teleph one. The gu est ret rieves the messa ge by cal ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 49 Front De sk Oper ations PMS Alarms Y ou may have a PMS AL ARM button assi gned to you r attenda nt consol es and back up telepho nes. If t he link bet ween the s witch and t he PMS goes down, t his button lamp will light u ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 50 Front De sk Oper ations Maid Status, Housekeeping Status, and Room Occupancy The Maid Status/Ho usekeeping Status f eature r ecords the status f or up to s ix housekee ping cod es. These st atus code s are usua lly ente re ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 51 Front De sk Oper ations User Operati on The user operatio n for up dating and viewing hou sekeeping status us ing the PMS is give n in the PMS doc umentation. Y ou can che ck the cur rent sta tus of al l rooms bas ed on th ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 52 Front De sk Oper ations Recorded Announcements The Record ed Announc ements featur e allows y ou to crea te severa l diff erent recorde d announ cements for wakeup calls and Call V ectori ng proce dures. For example, y ou ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 53 Front De sk Oper ations The Announce ments ci rcuit pa ck has the followin g recordi ng time li mit based on the sa mpli ng rat e us ed : ■ 8 minutes , 32 seconds at 16 KHz ■ 4 minutes , 16 seconds at 32 KHz ■ 2 minu ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 54 Front De sk Oper ations Automatic select ion of DID numbers for a guest In a non- Property Management System (PMS) environmen t, automati c selectio n of DID number s to a gues t room allows a guest to have a phone number ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 55 Voice M essagin g Operatio ns V oice Messaging O perations T o assist your guest s when they wa nt to ret rieve t heir voic e messages, there are a few proce dures tha t you will do regula rly . These proc edures in clude ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 56 Voice M essagin g Operatio ns Connecting Guests to the V oice Messaging System There ar e two ways you can conn ect guest s to the Lu cent INTUITY vo ice messaging system: ■ Y ou can con nect the gues ts direct ly to the ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 57 Voice M essagin g Operatio ns T o connec t guests to the voi ce messagi ng system who c all usin g a rotar y-dial telepho ne, perfor m the foll owing: 1. When gues ts call to retr ieve thei r messages , ask t he guests f o ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 58 Voice M essagin g Operatio ns Restoring a Deleted V oice Message Deleted voice messa ges are st ored unti l midnight of the da y they were deleted. For exampl e, you can r etrieve a message th at a gu est deleted at 6:00 p ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 59 Voice M essagin g Operatio ns 7. Enter ei ther the guest’ s passwor d or the at tendant p assword. ■ If you he ar “Last d eleted mes sage has be en restor ed,” lis ten for t he message “Re ady for message re trie ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 60 Voice M essagin g Operatio ns 5. E nter th e mess age re tr ieval num ber . ■ Y ou hear a ringb ack tone. ■ The displ ay shows th e number y ou are cal ling. 6. After t he voic e messaging system answe rs, pr ess the * ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 61 Call Ac countin g Operatio ns Call Accounting Operations This sec tion g ives you th e procedur es used to perform t he followi ng Lucent INTUITY Lodgin g Call Accou nting operat ions: ■ Night Audi t ■ End-of-W eek/End ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 62 Call Ac countin g Operatio ns 12. Press t he 5 butto n to se lect th e Ch ronol ogic al (CH R ON O ) repo rt. 13. Press t he 3 button t o select the Confi g option. 14. Press t he 2 button t o select the Range o ption. 15. ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 63 Call Ac countin g Operatio ns 9. While the report i s running, press the C button t o clear t he accumu lative repor t. 10. If thi s property i s using Pro mus Corporat ion equipmen t, press t he 6 button to ente r the Uti ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 64 Call Ac countin g Operatio ns 6. Press t he C b utton to e nter a st ar t d ate an d an end d at e. Use th e MMDDYY form at. 7. E nter a start t ime an d an e nd ti m e. Us e the H HMM form at for a 2 4-ho ur clock. 8. Pre ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 65 Call Ac countin g Operatio ns Deleting Call Records T o save on spa ce and to re duce co nfu sion o ver ol d i nf ormat ion, y ou s houl d d elete old cal l records on a regul ar basis. Thi s should be done once a week or ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 66 House ke epi ng Staff Opera t ion s Housekeeping Staff Operations Housekeepe rs can upda te hou sekeeping sta tus info rmation in two ways: ■ Using te lephones i n guest ro oms ■ Using des ignated t elephones in ot her ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 67 House ke epi ng Staff Opera t ion s Status Codes Although t he houseke eping sta tus codes ma y be defined t o represe nt any of several dif ferent states, h ere is a s uggested wa y to use th e dif ferent housekeepi ng st ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 68 House ke epi ng Staff Opera t ion s 3. As you rea ch dif ferent steps in cleaning the room, upda te th e status by repeat ing steps 1 and 2. If you wer e told t o use a desi gnated te lephone ( any telep hone other than a ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 69 Reports Reports This sec tion g ives exampl es of admini strati on report s you can di splay on t he administ rati on ter minal or print on the Log Print er or the Jou rnal/ Schedul e Prin ter . Administrat ion Report s Wh ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 70 Reports list pms-down PROPERTY MANAGEMENT SYSTEM ACTIVITY Extension Event Reason Date/Time 2900 from room, code 1 active - nopms 18/20:10 PM 3100 from sta., code 2 active - nopms 18/21:00 PM 3344 checkout, MWL off PMS Link ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 71 Reports list wakeup requests WAKEUP REQUESTS Extension Time Annc Daily VIP 3311 04:45 AM 4000 n y 2247 05:30 AM 4001 n y 1435 08:00 AM 4001 n y list wakeup station 4565 WAKEUP STATION AUDIT Extension = 4565 Event Reason Ti ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 72 Reports Any of the se rep orts can b e printed , either on an SA T printer or on the sys tem print er . T o prin t on th e SA T prin ter , a dd th e pr command after t he re port command string . For example , if you want ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 73 Reports Prin ter Re ports Printe r reports keep tra ck of several hospital ity even ts. This is do ne to tra ck patter ns of ser vice problems a nd to keep track of r oom status . From the switc h ’s perspec tive, the re ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 74 Reports The fo llowing i s an example of a journ al print er repor t: Thes e cod es are u sed t o de fi ne the stat us ev ents: ■ A WU — Automatic wak eup events ■ EA T — Emergenc y access t o attenda nt and cri si ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 75 Reports The fo llowing t able summari zes which pr inter t ypes repor t which st atus even ts. Printer T ype Status Events Journal /Schedule 1,2 ,3,4,5,8,9 Log Only 6,7,10 Combined Jou rnal/Schedul e and Log 1,2,3,4,5,6,7, ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 76 Guest Operation s Artwork Guest Operations Artwork The fo llowing pa ges contai n artwork masters t hat you can use to create “t ent cards” for your gu est ro oms. These ar twork maste rs contain t he followi ng proced ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 77 Guest Operation s Artwork ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 78 Guest Operation s Artwork ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 79 Guest Operation s Artwork ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 80 Guest Operation s Artwork ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 81 Guest Operation s Artwork ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Hospi tality Opera tions 82 Guest Operation s Artwork ...
Index IN-83 GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 IN Index Numerics 6408 tel ep hones , 20 6424 tel ep hones , 20 8410D telep hones , 20 8411 tel ep hones , 6 8434 tel ep hones , 20 A ad ministra tive mailb ox on INT UIT Y , 55 announcements , 52 artwork masters , 76 Attendant Bac kup , ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Index IN-84 D d eleting c all rec ord s , 65 de t a i l r e po r t s , 63 d ial b y name , 19 Do Not Disturb , 6 , 12 , 43 d oc uments, relate d , 4 Dual W akeup , 8 E E merg enc y Ac c ess to the Atten d ant , 13 end -of- mon t h aud it , 62 end -of ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Index IN-85 L languag e op tions , 7 log p r inte rs , 73 M maid stat us , 50 messag e b uffer for p rinter , 74 Messag e Retrieval , 14 Messag e W aiti ng lamp s , 7 , 48 notific ation , 48 messag es FA X , 58 restoring d eleted , 58 retrieving , 14 ...
GuestWorks a nd DEFINITY ECS Relea se 8 Hospitality O perations 555-230-72 3 Issue 6 Dece mber 1999 Index IN-86 R rec ord ed announ c ements , 52 rec ord ing p ersonal g reeting s , 17 rep orts , 69 co s t , 64 de t a i l , 63 pr i n t er , 73 pr i n t in g , 63 r e s t o r i n g de l e t e d m e s sa ge s , 58 retrievi ng messag es , 14 retrievi n ...
We’d like your opinion. Lucent welcomes your feedback on this docu ment. Y our comments can be of gre at value in helpi ng us improv e our docume ntation. Guest Works ® and DEFINITY ® Enterprise Comm un ic ati ons Server R ele as e 8 Hospita lit y Operati ons 555-230-72 3, Issue 6, Decembe r 1999, Com code 1085 96560 1. Pleas e rate the effe ct ...
Lucent Technologies 108596560のメーカーから受け取ることができるドキュメントは、いくつかのグループに分けられます。その一部は次の通りです:
- #BRANDの図面#
- 108596560の取扱説明書
- Lucent Technologiesの製品カード
- パンフレット
- またはLucent Technologies 108596560の消費電力シール
それらは全部重要ですが、デバイス使用の観点から最も重要な情報は、Lucent Technologies 108596560の取扱説明書に含まれています。
取扱説明書と呼ばれる文書のグループは、Lucent Technologies 108596560の取り付け説明書、サービスマニュアル、簡易説明書、またはLucent Technologies 108596560のユーザーマニュアル等、より具体的なカテゴリーに分類されます。ご必要に応じてドキュメントを検索しましょう。私たちのウェブサイトでは、Lucent Technologies 108596560の製品を使用するにあたって最も人気のある説明書を閲覧できます。
Lucent Technologies 108596560デバイスの取扱説明書はどのようなものですか？
取扱説明書は、ユーザーマニュアル又は単に「マニュアル」とも呼ばれ、ユーザーがLucent Technologies 108596560を使用するのを助ける技術的文書のことです。説明書は通常、全てのLucent Technologies 108596560ユーザーが容易に理解できる文章にて書かれており、その作成者はその分野の専門家です。
Lucent Technologiesの取扱説明書には、基本的な要素が記載されているはずです。その一部は、カバー/タイトルページ、著作権ページ等、比較的重要度の低いものです。ですが、その他の部分には、ユーザーにとって重要な情報が記載されているはずです。
1. Lucent Technologies 108596560の説明書の概要と使用方法。説明書にはまず、その閲覧方法に関する手引きが書かれているはずです。そこにははLucent Technologies 108596560の目次に関する情報やよくある質問、最も一般的な問題に関する情報を見つけられるはずです。つまり、それらはユーザーが取扱説明書に最も期待する情報なのです。
2. 目次。Lucent Technologies 108596560に関してこのドキュメントで見つけることができる全てのヒントの目次
3. Lucent Technologies 108596560デバイスの基本機能を使うにあたってのヒント。 Lucent Technologies 108596560のユーザーが使い始めるのを助けてくれるはずです。
4. トラブルシューティング。Lucent Technologies 108596560に関する最も重要な問題を診断し、解決するために役立つ体系化された手続き
5. FAQ。よくある質問
6. 連絡先。一人では問題を解決できない場合に、その国におけるLucent Technologies 108596560のメーカー/サービスへの連絡先に関する情報。
Lucent Technologies 108596560についてご質問がありますか？
次のフォームを使用してください
見つけた説明書を読んでもLucent Technologies 108596560の問題を解決できない場合、下記のフォームを使用して質問をしましょう。ユーザーのどなたかがLucent Technologies 108596560で同様の問題を抱えていた場合、その解決方法を共有したいと考えるかもしれません。