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Polycom® Sou ndPoint® IP 32x/33x User Guide UC Software 4.0.0 B |August 2011| 1725 - 11241 - 001 R ev. G ...
SoundPoi nt IP 32x/ 33x User Guide ii Tradem ark Infor mation POLY COM®, the P olycom “Tri angles” l ogo and the na mes and m arks asso ciated w ith Poly com’s produ cts are trademark s and/or service marks o f Polycom, Inc. an d are r egistered and/or common law mark s in the U nited Sta tes and various other co untries. All oth er tradem a ...
iii Contents Introducti on ........................................................................................................................ vii About This G uide ..................................................................................................................................... vii Who Should R ead This Guide? ............. ...
SoundPoi nt IP 32x/ 33x User Guide iv While Yo ur Phone Rings .......................................................................................................................... 18 Ignoring Incoming C alls ....................................................................................................................... 19 Rejecting Inco ...
Conten ts v Assigning Spe ed Dial Indexes .............................................................................................................. 40 Acce ssing Voicemail ................................................................................................................................ 41 Working with Multiple and Shared Lines .. ...
SoundPoi nt IP 32x/ 33x User Guide vi Receivin g Pages ........................................................................................................................... 64 Receiving Pages When Y ou’re Not in an Active Call ................................................................... 64 Receiving Pages During Act iv e Calls ...... ...
vii Introduct ion About Thi s Guide The Po lycom® SoundPo int® IP 32x/33 x User Guide provides instructions for using your SoundPoi nt IP 32x/33 x phone. It wil l help you under stand the phone’s feat ures and help yo u perform the fol lowing tasks : • B asic tasks like placing and answering calls . • A dvanced t asks like usin g buddy list ...
SoundPoi nt IP 32x/ 33x User Guide viii What’s New in This Guide The conten t in th is guid e has b een reworked to make it more acc essible and to provide more inform ation to end us ers who are new to usi ng the SoundPo int IP 32x/ 33x phone. Conven tions Used in T his Guide The follow ing ico ns are used in this guide : Table 1 : Icons in this ...
Introd uction ix Name Icon Description Settings The Settings icon highl ights sett ings you may need to choo se for a specific behavior, to e nable a specific feature, or to acces s customization options. The following typographic conventio ns are used in this guid e: Table 2 : Typographic Con vention s Convention Description Bold High light s inte ...
SoundPoi nt IP 32x/ 33x User Guide x Reco mmended Refer ences You can find all referenced Te chnical Notifications on the Polycom Su pport Web site at http://s uppo rt.poly com .com /Polyco mService/ suppor t/us/ suppor t/vo ice/s oundpoint _ip/V oIP_T echnic al_Bull etins_ pub. html You ca n find all Polycom phone docume ntation on t he Polycom Su ...
1 Chapter 1: Getting Started with Your Phone This chapter includes overview inf ormation that you may find helpful wh e n you’re just starting t o learn about yo ur Polycom ® So undPoint® IP 32 x/33x desktop pho ne , or when you have experience , but you need a quick refresher. Note: P hone Fe atures Not Available Certa in phone settings are co ...
SoundPoi nt IP 32x/ 33x User Guide 2 Intro ducing Phone Co mponents The following figure shows the phone’s p rimary hardw a re featu res. 1 Handset — Prov ides audio output for calls that u se the h andset 2 Deskmount — Ho lds the phone at t he appropria te level for use of t he desk 3 Speakerphone (unde r Handset ) — Provides ringer and ha ...
Chapter 1: Gett ing Star ted wi th Your Ph one 3 1 Line Key 1— Activate a line that can be as signed to your phon e. 2 Line Key — Activate a line that can be assigned to you r phone. This key c ap can be switc h ed with a Messa ge key cap (include d in shipping pack age). Individua l multi - color LEDs display the d ynamic call state and re mot ...
SoundPoi nt IP 32x/ 33x User Guide 4 What Di splays on the Scree n? Your phone displays information ab out ca lls, mess ages , soft keys, time, da te, and other relevant data . Importan t mess ages app ear on th e idle screen throu gh an animated sc rolling list , which has pr ecedence over the idle screen. The fo llo wing figures show a ph one wit ...
Chapter 1: Gett ing Star ted wi th Your Ph one 5 Navigating Menus, Lists, and Fields To naviga te through me nus and to ente r data, you can: • Press th e Menu key to enter or exit a ny menu. • Press th e left ar row key re peatedly to exi t any menu. • Press the arrow keys t o scroll through the lists. Times a ver: Pag e Up and Page Down Sho ...
SoundPoi nt IP 32x/ 33x User Guide 6 Entering Data and Editing F iel ds To enter text using the dial pad, p ress the number keys one or more times. For exampl e, for ‘A’ pr ess ‘2’ and f o r ‘C’ p ress ‘222’. T he text that ca n be en tered by a key is shown beneat h the entry line . This is tr ue for all language s that the phone c ...
Chapter 1: Gett ing Star ted wi th Your Ph one 7 Note: A ll Capitals Not Supported ABC m od e is not s upported on the SoundP oint IP 32x/33 x phone. However , it is possible to e nter an uppercas e character by following these steps: 1 Select the ab c or Ab c soft k ey. 2 Enter the val ue in lo wer ca se. 3 While t he lett er is h ig hlighted, pre ...
SoundPoi nt IP 32x/ 33x User Guide 8 Using the Polycom Web Configu ration Utilit y You ca n update the pho ne’s settings using t he Polycom Web Co nfiguratio n Utility. The Web Confi guratio n Utility enab les you to view and co nfigure phone behavior from a comp uter usi ng any compatible Web brows er. The utility provides a browser - friendly v ...
9 Chapter 2: Using Your Phone Your Po lycom® SoundPo int® IP 32x/33x phone is designed t o be used like a regular phone on a public switched telephone netw ork (PSTN). Y ou can place calls, transfer a call t o someone else, or c o nduct a conference call. This cha pter shows yo u how to use the basic fe atures on yo ur SoundPo int IP 32x/33x phon ...
SoundPoi nt IP 32x/ 33x User Guide 10 Your pho ne display s the ac tive incoming call on the sc re en. You can access inacti ve calls (calls on hold, or incoming calls that you don’t immediatel y answer) by pressing the right arrow ke y . The following figure shows one activ e call and one on hold for Line 1. Your pho ne distributes incoming call ...
Chapter 2: Using Your Pho ne 11 • Using the ha ndset • Using the s peakerphone • Using the he adset In all cases, the active call d isplays on the screen showing call duration and d e stination. If your phone is configured w ith multiple call appearan c es, see Answering Calls W h e n the Pho ne has Multiple Call Appearances . To answ er a ca ...
SoundPoi nt IP 32x/ 33x User Guide 12 • If your phone is configured fo r multiple Line Keys per li ne: ○ The second call will cause a call waiting tone to be play e d, the second Line Key ind icato r to fast flash green, and an incomi ng call ico n displays. The ca ll waiting prompt identifying the incoming caller appears for 10 seconds only. Y ...
Chapter 2: Using Your Pho ne 13 Answering Calls Wh en the Phone has M ultiple Call Appearances Each line on the phone can be configured to ha ve one or more c all appearanc es. More than one call appearances is useful if the re is an active call and an incoming call arrives. For example, the first figure sho ws Line 2 in a held cal l wit h Dean at ...
SoundPoi nt IP 32x/ 33x User Guide 14 • Using the Di al key • Using one of the Line Keys You can a lso dia l the n umber f irst, a nd then ch oose the m ethod you will use to sp eak to the other p arty. To call a speed dial nu mber, use the dial pad to e nter the speed dial ind ex fo llowed by t he # key, and then press the Dial key or pick up ...
Chapter 2: Using Your Pho ne 15 Note: URL or IP Dialin g URL or I P dialing is not s upported on reg iste red phones. If your phone is inte ntionally unregis tered, the def ault dialing mode is by URL. Calling U sing th e Speake rphone To plac e a call using Handsfr ee Speakerphone mode : • With the hands et on - hook, do one of the fol lowing : ...
SoundPoi nt IP 32x/ 33x User Guide 16 Calling U sing t he Dial Key To plac e a call using the Dial key : 1 Do one of the fo llowing steps: ○ Press the Callers sof t key to view the Receiv ed Call list. You may need t o press th e More sof t key first. ○ Press the Di al key to view th e Placed Call list. 2 Use the up and down arrow keys to scrol ...
Chapter 2: Using Your Pho ne 17 ○ If you’ re in handsfree s peakerpho ne mode, press the Speakerphone key. ○ If you’ re in headset mode , press the Headse t key. S ee Using a Heads e t . Timesaver: Qu ickly End ing a Call Your phone may be set up s o that you can e nd calls by tappi ng the Line Ke y. If your syst em adminis trator has enabl ...
SoundPoi nt IP 32x/ 33x User Guide 18 Web Info : Supported Heads ets For a lis t of supporte d headsets, see Technical Bul letin 3747 7: Polycom SoundPoint I P and VVX 1500 Headset Co mpatibi lity List . To use Hea dset Memory Mode, enable, and then activate, H eadset Mem o ry Mod e. To enable Heads et Memory Mode: 1 Press th e Menu ke y. 2 Select ...
Chapter 2: Using Your Pho ne 19 • Termina te the call so you ca n’t answer it. S ee Rejecting Incoming Calls . Ignoring Inc om ing Calls Ignore a call to do the foll owing: • Minimize the incoming call window so it doesn’t display on the s creen. • Stop you r phone from ringi ng. When you ignore a call, y ou stop your phone from rin ging, ...
SoundPoi nt IP 32x/ 33x User Guide 20 During Calls When you’re in a call, y ou can do the following: • Change the way you list en to calls. See Al ternati ng Between Hand set, Headset, and Speaker phone . • Place the call on hold. See Ho lding and Resuming Call s . • Transfer the call to another party . See Transferring Cal ls . • Set up ...
Chapter 2: Using Your Pho ne 21 Handling M ultiple Calls on Hold If mult iple calls a re on hold, use the up a nd down arrow keys to switch between the c alls, then pr ess the Resume s o ft ke y to resume the desired call . If two or more calls are o n hold, an indication appears on th e graphic display, for example ‘3/4’, indicating that this ...
SoundPoi nt IP 32x/ 33x User Guide 22 To perfor m a consultativ e transfer: 1 During a call, press Trans s oft key. The active call is placed on hold. 2 Do o ne of the following steps: ○ Enter the number to which you want to transfer the c all. A normal (or consultative) transfer is assume d. ○ Press the N ormal soft key to access the l o cal c ...
Chapter 2: Using Your Pho ne 23 Setting Up Conferences You can cr eate a confer ence with oth er parti es using the pho ne’s local co nference f eature. This section contains the following instruc tions: • Hosting Conference Calls • Splitting Conference Calls • Holding and Resuming Conference Calls • Ending Conference Calls Hosting Co nfe ...
SoundPoi nt IP 32x/ 33x User Guide 24 4 When the secon d party answers , press the Conf so ft key again to join all parties in the conference. To set up a confer ence cal l using the Join s oft key: • When you are in an ac tive call: ○ If you have o ne call on hold (o n the same line or other line), use the down arrow key to go to the cal l on ...
Chapter 2: Using Your Pho ne 25 Timesaver: Qu ickly End ing a Conferenc e Call Your s ystem administrat or may have set up your phone s o that you can e nd active c alls by tapping the Line Key. If your phone is set up to do thi s, you can end an a ctive conference call by pressing the Lin e Key a ssocia ted with t he con feren ce call. Your s yste ...
SoundPoi nt IP 32x/ 33x User Guide 26 2 (Optional) If multiple lines are configured on your phone, select the line to forwa rd from t he list using the u p and down arrow keys. 3 Using the Up and D own a rrow keys, select t he forwarding ty pe you want to cha nge and then press the Select key. The o ptions a re: ○ Alwa ys — Forward all incoming ...
Chapter 2: Using Your Pho ne 27 Trouble shooting: I Can’t R eject Calls on a Shared L ine You can’t r eject calls o n shared line s. You can only ignore them. For more in for mation , see Supporting Shared Li nes . To send i ncoming calls fr om a contact to your voi ce ma il system: 1 Follow the ins tructio ns in Updating Your Contact Directory ...
SoundPoi nt IP 32x/ 33x User Guide 28 Calls received while Do N o t Disturb is enabled are l o gged in the Missed Calls list u nless configured to be forwarded to another part y by your system ad ministrator. To dis able Do Not Dist urb, press t he Menu key an d then select Features > Do Not Disturb again. Note: Enab ling Do No t Disturb This fe ...
Chapter 2: Using Your Pho ne 29 User Tip: Shortcut s to Call List s Press th e righ t arro w key fro m th e idle s creen to a ccess th e Placed Ca lls list. Press th e left arrow k ey fro m t he idl e screen to acc ess t he R eceived Call s list. Press th e down arro w from t he i dle sc reen to acc ess the M iss ed Calls l ist. You can use thes e ...
SoundPoi nt IP 32x/ 33x User Guide 30 Working with Your Cont act Directory You can en ter 99 contac ts in your ph o ne’s local contact di rectory. You can dial or search for a co ntact in this direc tory, or add, edit, and d e lete contacts. You may have access to portio ns of your corporate directo ry thro ugh your phone. The contacts t hat you ...
Chapter 2: Using Your Pho ne 31 • From a Corporate Direct o ry (if enabled). See Adding Contacts to Your Co ntact Director y . Addin g Contacts M anual ly You can add new entries t o yo ur contact directory m anually. To add a contac t manually: 1 Press th e Dir soft key. 2 Select y o ur contact directory if it does no t appear automatically by p ...
SoundPoi nt IP 32x/ 33x User Guide 32 7 Press th e Ok soft key t o accept. 8 Press th e Dow n arrow key to displa y the next field in the con tact’s entry. 9 Repeat steps 4 to 8 to enter the l ast name of th e contact. 10 Repea t steps 4 to 8 to ent er a contact number. This is a req uired fiel d and it must be uni que (not alre ady in the direc ...
Chapter 2: Using Your Pho ne 33 4 (Optional ) Press the Info soft ke y. The name is displayed. The numbe r, time and dat e when the call started, and call duration are acces sible using the Down arrow key. 5 (Optional ) Press the Dow n arrow key rep eatedly to s elect the ph o ne nu m ber. 6 Press th e Sav e soft k ey to save th e contact in th e l ...
SoundPoi nt IP 32x/ 33x User Guide 34 6 Use th e Up and Dow n arro w keys to scr o ll thr ough th e fields, then p ress the Select key to sel ect the appropriate field. 7 Make th e desired ch anges. The Ok soft key is not dis played unti l a change has been ma de. The Cancel soft key in this contex t will cancel the edit s ession for the entry an d ...
Chapter 2: Using Your Pho ne 35 5 Press th e Delet e sof t key . The contact is deleted from the direc tory. The nex t entry in the d irectory displ ays. Working with Your Corporat e Direct ory If your system administrator sets up your corporate directory on your phone, you may have read - only access to po rtions of your organization’s Corporate ...
SoundPoi nt IP 32x/ 33x User Guide 36 ○ Press the S ubmit soft key. In this example, James Woller appears in the search re sults. ○ Press the Adv Find soft key, enter search values in the displayed fields. For example, enter Smith as the last n ame. ○ Press the S ubmit soft ke y. In this exa mple , Bob Smith appea rs in the se arch results. Y ...
Chapter 2: Using Your Pho ne 37 The ‘En try saved’ messa ge displays on the scr een. Only the firs t name, last name, and pho ne number a re saved. If the contact already exists in the contact dire ctory, the ‘Entry already exists’ message displays. Controlling W hat is Heard You ca n change what you hear b y doing the fo llowing: • Chang ...
SoundPoi nt IP 32x/ 33x User Guide 38 Press the Pl ay soft key to hear the selected rin g type. 5 Press th e S el ec t soft key to change to th e select ed ring type. Setting Ring Tones for Cont act s You can set a distinctive rin g to ne fo r each contact i n your contact dir ectory so you can distinguis h callers. To change the ring type fiel d f ...
Chapter 2: Using Your Pho ne 39 To choos e where you hear sound eff ects : 1 Press th e Menu key, then s elect Se tti ngs > Basic > Pr eferences > Audib le Rin ger . 2 Press th e S el ec t key . 3 From th e Audib le Rin ger scr een, select wher e you wan t to hear sound ef fects: ○ To h ear sound effects only from the pho ne’s lou dspe ...
SoundPoi nt IP 32x/ 33x User Guide 40 Assig ning Spee d Dial Ind exes To add or edi t a speed dial index for an existing c ontact: 1 Press th e Dir soft key. 2 Use th e Up and Dow n arro w keys to scr o ll thr o ugh th e list to find the contact. 3 Press th e S e lec t key t o selec t the entr y. 4 Press th e Edit soft k ey. 5 Press th e Dow n arro ...
Chapter 2: Using Your Pho ne 41 User Tip: Assign ing Speed Dial In dex Values Polycom recommends that you as sign speed di al index values consecutiv ely. For example, t he sec ond Line Key i s assigned to the s peed dial index value “2”. 9 Press th e Yes soft key to accept chang es. Accessing Voic email Your voicemail is saved in a ce ntralize ...
SoundPoi nt IP 32x/ 33x User Guide 42 Work ing with Multipl e and S hared Li nes Your sys tem administra tor can custom ize your pho ne so that you have more than one Line Key o r that your one line appears on two Line Keys. Your phon e can also share a lin e with another ph one. Supporting Multipl e Lines Your Soun dPoint IP 32 x/33x phone can s u ...
Chapter 2: Using Your Pho ne 43 For example, the first figure sho ws Line 2 in a held cal l wit h Dean at e xtension 1703 and Line 1 has a call on hol d. The second figure shows Line 1 holding a call fro m B ob at ex tension 1701. To answ er an incoming c all when configured for multiple cal l appearances: • Do one of the following steps: ○ Pre ...
SoundPoi nt IP 32x/ 33x User Guide 44 If two phones share a line, an incoming call to that nu mber will cause both phones to ring. The call c an be answe red on either phone but not both. You can transfer, hold, or c o nference calls on shared li nes. Note: U sing Shared Line s Shared l ines are an optional f eature and may no t be suppo rted on yo ...
Chapter 2: Using Your Pho ne 45 About Your U ser Passw ord You are as signed a user p assword so you can answe r calls from your lo cked phone and u nlock the phone. B y default, your user passwor d is 123. You can change yo ur user password a t any time. Note: C hanging Your Use r Password To chang e your us er passw ord, you need to enter the adm ...
SoundPoi nt IP 32x/ 33x User Guide 46 ○ DND w hen locked — Se lect this op tion if you don’ t want your pho ne to ring. You won ’t have the option to answer incoming calls. All inco ming calls will go to your mail system (if e nabled ) and display in your Missed Calls lis t. The default setting is Allo w rin ging wh en locke d . Note: Using ...
Chapter 2: Using Your Pho ne 47 The following figure shows an exa m ple of the Place an Authorized Call screen. ○ Place a ca ll to an authorized num ber by using t he handset, head set, or speaker phone. For information on using the h andset, headset, or speakerph one to place a call, see Placing Calls . If you try to place a call to an unauthori ...
SoundPoi nt IP 32x/ 33x User Guide 48 If the User Login feature is set up on your organi zation’s pho nes, you’ ll need to know how to: • Log in to a pho ne to access yo ur personal pho ne settings. • Log out of a phone after you finish us ing it. • Place a call to an auth o rized number from a ph o ne that is in the l o gged out state an ...
Chapter 2: Using Your Pho ne 49 The User Password screen displays, as shown next. 4 Press th e S el ec t key, enter your password , and then press the Ok s oft key. 5 Press th e left arro w key. The Login Confirmation screen displays, as shown next. 6 Press th e Yes so f t key . If you r login credent ials are acce pted, the phone updat es to di sp ...
SoundPoi nt IP 32x/ 33x User Guide 50 Your personal profile is no l o nger accessible, and the ph one displays either the User L o gin screen for the next us er login, or the default phone prof ile for anonym ous users . Placin g Calls f rom Phones that ar e in the Lo gged Out St ate If a phone doe sn’t require a user lo gin, you ca n use the pho ...
Chapter 2: Using Your Pho ne 51 The Change User Login Password Old Password screen display s, as shown ne xt. 3 Press th e S el ec t key, enter your ol d password, and t hen press th e Ok soft ke y. 4 Press th e Dow n arro w key. The Change User Login Pas s word New Passw ord screen displays, as shown n ext. 5 Press th e S el ec t key, enter your n ...
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53 Chapter 3: Using the Advanc ed Features o f Your Phone This cha pter shows yo u how to use the advanc ed features o n your Polyco m® Soun dPoint ® IP 32x/3 3x phone. T he topics inc lude: • SIP - B Automatic Call Distribution • Using Buddy L ists • Broadcasting Me ssages Using Push - to - Talk a nd Group Paging • Updating Your Phone’ ...
SoundPoi nt IP 32x/ 33x User Guide 54 After you end a call, th e line icon al ternates betw een and showing you are now unavailable. You must set yourself to availab le for calls to be directed to you again. Logging Int o and Out of AC D Calls may be directed to you, as an ACD agent, if y ou are logged in. Once y o u log out, calls cannot be direct ...
Chapter 3: Using the Advan ced Featu res of Your Phone 55 Using Buddy Lists Your phon e combines int eractive mess age ser vices and status monitoring to complement messaging applications such as email. Live interaction within a pool o f phones is possible by monitoring the presence of the parti e s involved. Your pho ne can watch the status of up ...
SoundPoi nt IP 32x/ 33x User Guide 56 To add or del ete a contact from your buddy st atus list: 1 Press th e Dir soft key. 2 Use th e Up or D ow n arrow keys to scroll through the list to find the contact. 3 Press th e S el ec t key . 4 Press th e Dow n arrow key repeatedl y until the Watch Buddy field displays. 5 Press th e S el ec t key . 6 Use t ...
Chapter 3: Using the Advan ced Featu res of Your Phone 57 Any contacts added through your buddy status list will app ear as a contact in Microsoft Office Communicator and Windows Mess enger. Any contacts added as a co ntact in Microsoft Office Commun icator and Window s Messenger will appear in yo ur buddy st atus list. To view and c hange your pre ...
SoundPoi nt IP 32x/ 33x User Guide 58 Broadcasting Messag es Using Push - to - T alk and Gr oup Paging The Group P aging featur e enables you to make p ages — one - way a udio announceme nts — to users subscribe d to a page group . The Pu sh - to - Talk (PTT) fea t ure is a collaborative t ool that enables you to exchange broadcas ts to users s ...
Chapter 3: Using the Advan ced Featu res of Your Phone 59 Sendi ng PTT B roa dcast s Before yo u can send a PTT broad cast, you ne ed to choose a channe l to broadca st on. Or, you can hold the Tal k soft key to immediate ly begin bro adcasting on C hannel 1, the default channel . You ca n change your default c hannel to any c hannel you want (s ee ...
SoundPoi nt IP 32x/ 33x User Guide 60 Note: Using th e Talk Soft K ey” If you releas e the Ta lk soft key w hile you’r e sending a broadcast, the broadcast tem porarily stops and enter s a 10 second ‘Wai ting’ period. Dur ing this peri od, the channe l remains open to giv e people a chance to reply. At any tim e during the wai ting period, ...
Chapter 3: Using the Advan ced Featu res of Your Phone 61 • If your phone isn’t allowed to receive broadcasts durin g active calls, the broadcast displays in the inactive call group as a hel d broadcas t, as shown n ext. To listen to the broadcast, hold or end th e call. If the broadcast is a Pri o rity or Emergency br oadcast, the broadcast di ...
SoundPoi nt IP 32x/ 33x User Guide 62 When you l isten to a broa dcast, you can pic k up the handset or press Speakerphone or the Headset k ey and cont inue liste ning to the bro adcast. Updati ng the Defau lt Chan nel If you p ress and hold the Tal k soft key, your bro adcast will aut omatically transmit on the defaul t channel, Channel 1 . If you ...
Chapter 3: Using the Advan ced Featu res of Your Phone 63 To all ow or disallow PTT broadc asts to play dur ing an activ e call: 1 Press th e Menu key, then s elect Se tti ngs > Basic > Pr eferences > Paging/ PTT C onfigur ation > PTT Push to Talk . 2 From th e PTT Ch annel Conf iguration screen, use the down arrow k ey to locate Accept ...
SoundPoi nt IP 32x/ 33x User Guide 64 Timesa ver: Sen din g a Grou p P age to the Defa ult Pa ging Gro up To autom atically send a page to the default pa ging gr oup, press and hold t he Paging soft k ey. 2 From the P aging G roups List sc reen, selec t the paging group t o send the page to as shown next. The lis t displays the d efault paging gro ...
Chapter 3: Using the Advan ced Featu res of Your Phone 65 • End the page . This ends the p age at your pho ne only. • Place a new call. Receivin g Pages Du ring Ac tive Calls How you handle a page wh en you’re in an active call depends on the page prio rity and if you’re all o wed to receive a page when y ou’re in an active call. If the p ...
SoundPoi nt IP 32x/ 33x User Guide 66 The def ault paging grou p is 1. 3 Enter the num ber of the new defaul t paging group, then press the Ok soft key. Updating Pagin g Group Subsc ription s By defa ult, you’re subsc ribed to Pa ging Groups 1, 24, and 25 . This means that you ca n send page s to and re ceive pa ges sent to these gro ups. You can ...
Chapter 3: Using the Advan ced Featu res of Your Phone 67 The default setting is D isab led . When e nabled, your phon e will accept and play pages while you’re in an active call. When disabled, your ph one won’t play pages while y o u’re in a call, but will h o ld them instea d. Updati ng Your Pho ne’s Confi gurati on You ca n update your ...
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69 Chapter 4: Customizing You r Phone This cha pter shows yo u how to customize your Polycom® So undPoint® I P 32x/33x phone display by adjustin g certai n settings, such as t ime and date di splay, back light inte nsity, and language . The topic s include: • Changing the Time and Date Display • Changing the Backlight • Changing the Languag ...
SoundPoi nt IP 32x/ 33x User Guide 70 Changi ng the Bac klight The back light is availa ble only on the SoundPo int IP 335. You ca n adjust your phone ’s backligh t by doing t he following: • Changing the brightnes s of the backl ight. • Changing the backlight timeout. Changi ng the Backlight Brightness The backlig ht brightn ess – or backl ...
Chapter 4: Cus tom izing Your Phon e 71 3 Select Backlight On I ntensity . 4 Use th e Up or D ow n arrow keys t o select high , medium, low, o r off, then press t he Selec t soft key. The default level is High. 5 Select Backlight Idle I ntensity . 6 Use th e Up or D ow n ar row keys to sele ct high, medium , low, or off , and then press t he Select ...
SoundPoi nt IP 32x/ 33x User Guide 72 Changi ng the Langua ge Many la nguages are supporte d by the SoundPo int IP 32x /33x SIP phon e. To chang e the langua ge: 1 Press th e Menu key. 2 Select Setti ngs > Basi c > Preferences > Languag e . The La nguage screen disp lays as shown nex t. 3 Scroll through the list of available languages. 4 P ...
Chapter 4: Cus tom izing Your Phon e 73 User Tip: Cont act Directory Re configurat ion Depending on the s ize of your local contact directory, the r econfigurati on may take a fe w minut es. Your phon e will restart t o set the n ew director y searc h mode if you pressed the Yes soft ke y. ...
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75 Chapter 5: Troubleshooting Your Phone This chapter contains general troublesho oting information to help you solve any problems you might encou nter when you use your Polycom® Sound Point® IP 32x/33x phon e. The tables i n this chapte r list possible t rouble sympt o ms, the likel y causes of th ese issues, an d the reco mmend ed corrective a ...
SoundPoi nt IP 32x/ 33x User Guide 76 Cont rols Table 5-2 : Control The dia l pad does not wo rk If the d ial pad on your phone does not res pond, do one of the f ollowi ng : • Check for a re sponse from ot her featur e key s or from t he d ial p ad. • Place a call to the phone f rom a known working telephone. C heck f or displ ay updates . • ...
Chapter 5: Trou blesho oting Y our Ph one 77 Calling Table 5-4 : Calling There is no dial tone If ther e is no dial tone, pow er may not be c orrec tly suppli ed to the phone , try one of the following: • Check that the display is illuminated. • Make s ure the LAN cable i s inserted prope rly at the rear of the phone (try unplug ging an d re - ...
SoundPoi nt IP 32x/ 33x User Guide 78 The Service Unavailable message displ a ys on the screen This message dis plays if you press ed the New Call sof t key, dialed a num ber with the hands et on - hook, attemp ted to make a c all fro m th e cont act di rector y when th e phon e was no t regist ered , or i f you tried t o pla ce a call when avail a ...
Chapter 5: Trou blesho oting Y our Ph one 79 Audio Table 5-6 : Audio Is sues There is no audio on the headset If ther e is no audio on your he adset, the co nnections may not be c orrect. Do one of the followi ng: • Ensure the heads et is plugged into the jack marked H eadset at the sid e of the phone . • Ensure the heads et amplifier (if prese ...
SoundPoi nt IP 32x/ 33x User Guide 80 To test y our phone hard ware, p ress the Menu key, and nav igate to Status > Di agnostics > Test Hardw are . F rom th e Test Hard ware menu, yo u can se lect Audio Di agnostics , Keypad D iagnostics , Displa y Diagno stics , or LE D Di agn osti cs . ...
81 Chapter 6: Polyco m UC Software Men u System ...
SoundPoi nt IP 32x/ 33x User Guide 82 ...
Chapter 6: Poly com U C Softwar e Menu S ystem 83 ...
SoundPoi nt IP 32x/ 33x User Guide 84 ...
Safety Noti ces Service Agr eements Please conta ct your Polyco m Authorized Rese ller for infor mation about serv ice agreement s applicable to y our product. Govern ing La w This Limite d W arr anty and Li mitation of Li ability shall be governed by th e laws of the St ate of California , U.S.A., and by the law s of the United St ates, ex cluding ...
SoundPoi nt IP 32x/ 33x User Guide • Unauthor ized product modif ication or altera tion. • Unauthor ized use of com m on carr i er communicatio n services acc essed through th e prod uc t. • Abuse, mi suse, negligent a cts or omission s of Customer an d persons under Cu stomer’s control ; or • Acts of th ird parties, act s of God, acciden ...
SoundPoi nt IP 32x/ 33x User Guide Russian Co mpliance Ministr y of I nformati on Technolo gies & C o mm unication of t he Russi an Feder ation - Decl aratio n of Confor mity. DoC # Д - СПД - 29 50. Ex piry 22.0 6.2012. Ministr y of I nformati on Technolo gies & C o mm unication of the Rus sian Feder ation - Declaratio n of Confor mity. ...
End - User License Agreemen t for Polycom ® Software This End - User License A greement ( “Agreem ent”) is a l egal agreemen t between y ou (either an individual or a single entity) and P olycom, B.V for the Polyco m Software Product licensed b y Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Pol y com, Inc., for the Polyc ...
SoundPoi nt IP 32x/ 33x User Guide Softw are Product. Yo u may not repro duce the suppo rting docume ntation ac companying the Sof tware Prod uct. 2.3 Modifi cati ons. Y ou may not modify, translate, or create derivative works of the Softw are Product. 2.4 Pr opr iet ary N otic es. You may not rem o ve or obscure any pr o prietary notices o n or in ...
SoundPoi nt IP 32x/ 33x User Guide 4. TERM INATIO N. Without prejudice to any other righ ts, Polycom may t e rminate this Agreement if yo u fail to co m p ly with any of the terms and conditi ons of this Agreemen t. In such ev ent, you must destr o y all c opies of the Software Product and all of its co mponent p arts. You may ter minate this Ag re ...
SoundPoi nt IP 32x/ 33x User Guide POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE A L LEGED D EFECT OR M ALFUNC TION IN THE SOFTWA RE PRODUCT DO ES NOT EXIST OR WA S CAUSED BY YOUR OR ANY THIRD PERSON’S MISUSE, N EGLECT, IMPROPER INSTA L LATION OR TESTING, UNAUTHORIZ ED ATTEM P TS TO MODIFY THE PR ...
SoundPoi nt IP 32x/ 33x User Guide for the International Sale of Goods ( 1980) is hereby excluded in its en tirety from application to this Agreemen t. 10. 2 General . This Ag ree ment r epresents the comple te agreement co ncern ing this licen se and m ay amende d only by a writi ng executed by bo th parties . If any provis ion of this Agreeme nt ...
Polycom 32xのメーカーから受け取ることができるドキュメントは、いくつかのグループに分けられます。その一部は次の通りです:
- #BRANDの図面#
- 32xの取扱説明書
- Polycomの製品カード
- パンフレット
- またはPolycom 32xの消費電力シール
それらは全部重要ですが、デバイス使用の観点から最も重要な情報は、Polycom 32xの取扱説明書に含まれています。
取扱説明書と呼ばれる文書のグループは、Polycom 32xの取り付け説明書、サービスマニュアル、簡易説明書、またはPolycom 32xのユーザーマニュアル等、より具体的なカテゴリーに分類されます。ご必要に応じてドキュメントを検索しましょう。私たちのウェブサイトでは、Polycom 32xの製品を使用するにあたって最も人気のある説明書を閲覧できます。
Polycom 32xデバイスの取扱説明書はどのようなものですか？
取扱説明書は、ユーザーマニュアル又は単に「マニュアル」とも呼ばれ、ユーザーがPolycom 32xを使用するのを助ける技術的文書のことです。説明書は通常、全てのPolycom 32xユーザーが容易に理解できる文章にて書かれており、その作成者はその分野の専門家です。
Polycomの取扱説明書には、基本的な要素が記載されているはずです。その一部は、カバー/タイトルページ、著作権ページ等、比較的重要度の低いものです。ですが、その他の部分には、ユーザーにとって重要な情報が記載されているはずです。
1. Polycom 32xの説明書の概要と使用方法。説明書にはまず、その閲覧方法に関する手引きが書かれているはずです。そこにははPolycom 32xの目次に関する情報やよくある質問、最も一般的な問題に関する情報を見つけられるはずです。つまり、それらはユーザーが取扱説明書に最も期待する情報なのです。
2. 目次。Polycom 32xに関してこのドキュメントで見つけることができる全てのヒントの目次
3. Polycom 32xデバイスの基本機能を使うにあたってのヒント。 Polycom 32xのユーザーが使い始めるのを助けてくれるはずです。
4. トラブルシューティング。Polycom 32xに関する最も重要な問題を診断し、解決するために役立つ体系化された手続き
5. FAQ。よくある質問
6. 連絡先。一人では問題を解決できない場合に、その国におけるPolycom 32xのメーカー/サービスへの連絡先に関する情報。
Polycom 32xについてご質問がありますか？
次のフォームを使用してください
見つけた説明書を読んでもPolycom 32xの問題を解決できない場合、下記のフォームを使用して質問をしましょう。ユーザーのどなたかがPolycom 32xで同様の問題を抱えていた場合、その解決方法を共有したいと考えるかもしれません。