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HP (Hewlett-Packard) KE624AA - page 1
User Guide ...
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© Copyright 2013 Hew lett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and ser vices. ...
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HP (Hewlett-Packard) KE624AA - page 3
Safety warning notice WARNING! To reduce the po ssibility of h eat-related injuri es or of overhe ating the computer, do not place the computer directly on y our lap or obstru ct the compute r a ir vents . Use the computer only on a hard, flat surf ace. Do n ot all ow another hard surfa ce, such a s an adjoin ing optional printer, or a soft surface ...
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iv Safety wa rning noti ce ...
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Table of contents 1 Getting information ................ ............. ........... ...... ............... ............. .............. ...................... ............. ............. .... 1 2 Setting up your computer ........... ............. ........... .. .......... ........... ............. ........... ............ ................. ......... ...
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HP (Hewlett-Packard) KE624AA - page 6
Index ........ ........ ........... ........ .......... ......... ... ......... ......... .......... ......... .......... ......... ....... ............ ......... ......... ......... .... 23 vi ...
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1 Getting information Tasks Instructions ● Set up your computer Setup Instructions poster – or – See Setting up your computer on page 3 . ● Connect to the Internet See Connecting to the Internet (select models only) on page 4 . ● Recover factory settings See System Recovery on page 13 . ● See how-to videos about using the features of yo ...
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HP (Hewlett-Packard) KE624AA - page 8
Tasks Instructions Go to http://www.hp.com/ go/contactHP . ● Find ergonomic information Safety & Comfort Guide : From the Start screen, select the HP Suppor t Assistant app, select My computer , and then select User guides . – or – Go to http://www.hp.com/ ergo . 2 Chapter 1 Gettin g information ...
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HP (Hewlett-Packard) KE624AA - page 9
2 Setting up your computer WARNING! To r educe the risk of e lectrical shock or damage to your equipm en t: ● Place the computer in a lo cation away from wat er, dust, moistur e, and soot. These environmental factors can increas e the temp erature inside your computer or cause fire or electrocution. ● Do not disable the power cord grounding pin ...
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5. Read the Regulatory, Safety an d Environment al Notices . From the Start scr een, select th e HP Support Assistant , select My computer , and then sele ct User guides . 6. Read the Safety & Comfort Guide provided wit h your use r guides. It describes p roper workstation setup, and proper p osture, he alth, and wor k habits for computer users ...
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3 Protecting your computer Your computer includes feature s th at help protect the integrity of your system and its data from unauthorized access. Review these featu res to ensure proper use . Computer security features Computer risk Computer feature Unauthorized use of the compute r or user account User password A password is a group of characters ...
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HP (Hewlett-Packard) KE624AA - page 12
4 Troubleshooting Refer to t he docum entation pr ovided by t he produc t manuf acturer for information about peripheral- specific pr oblems, s uch as issu es with a mon itor or a pr inter. The fo llowing tables present so me issues you might enc ounter while installin g, starting up, or us ing your computer and then su ggest possible solutions. Fo ...
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HP (Hewlett-Packard) KE624AA - page 13
Power Symptom Possible solution Computer does not turn off when the power button is pressed Press and hold the power button until the computer turns off. T hen turn the computer on again, and then check Power Settings . Comput er s huts down automatically ● The computer might be in an exceeding ly hot environment. Let it cool down. ● Be sure th ...
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HP (Hewlett-Packard) KE624AA - page 14
Symptom Possible solution Cursor does not respond to the arrow keys on the number keypad Press num lock on the keyboard to turn off num lock, so that the arrow keys on the number keypad can be used. Cursor does not respond to mouse movement 1. Press alt + tab to navigate to an open program. 2. Press ctrl + s to save your changes in the selected pro ...
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Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard o r mouse does not work or is not detected ● Be sure that you are using the wi reless keybo ard or wirele ss mo use within range of the rece iver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-synchronization. ...
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HP (Hewlett-Packard) KE624AA - page 16
Speakers and sound Symptom Possible solution Volume is very low or unsatisfactory Be sure that you connected the speakers to the audio-out (lime green) jack on the back of the computer. (Additional audio jacks are use d for multiple-channe l speakers. ) Detached no n-powered speakers (speakers without a separate power source, such as batteries or a ...
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HP (Hewlett-Packard) KE624AA - page 17
Software troubleshooting Symptom Possible solution To resolve software problems, try these methods: ● Turn the computer off completely, and then turn it on again. Th is is the easiest (and sometimes the best) solution. ● Update the drivers. See “Updating device drivers,” in the n ext entry. ● Restore your computer to a configuration that ...
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HP (Hewlett-Packard) KE624AA - page 18
Symptom Possible solution Software p rogram and hardware driver reinstallation If any of your factory-installed software programs or hardw are drivers are damaged , you can reinstall them by using HP Recovery Manager (select models only). NOTE: Do not use HP Recovery Manager to reinstall software programs t hat came on CDs or DVDs included in the c ...
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5 System Recovery System Recovery completely erase s and reformats the hard drive, del eting all data files you have created, and then reinstalls the operating system, programs, an d drivers that wer e installed at the factory. Therefore, you must m anually reinstall any software th at was installed afte r the compu ter left the factory. NOTE: Alwa ...
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4. From the St art sc reen, ty pe recovery , and then select HP Recov ery Manager . If prompted, click Yes to allow the program to continu e. 5. Select Windows Recovery Environment . 6. Follow the on-screen instructions. NOTE: If your system does not detect a r ecovery partition , it prompts you to insert recove ry media. Insert the disc or USB fla ...
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5. Press t he power button t o turn on the comput er. If you are us in g a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. Skip to s tep 7. 6. If you are running System Recover y from a US B flash d rive, pres s esc as the computer is powering on to bring up the boot m enu. Use the arrow keys to se lect the USB devi ...
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3. Select Recovery Med ia Creation , select Create recovery medi a using blank DVD(s) , and then select Next . 4. Follow the on-screen instructions . Lab el each disc as you make it (for ex ample, Recovery 1, Recovery 2). To creat e a reco very USB flas h dri ve: 1. Close all open programs. 2. Connect the USB flash drive to a USB port on th e compu ...
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6 Maintenance It is impo rtant that you perfo rm s imple mainten ance of your com puter to be sure that it works at peak performanc e. Schedules and tasks Follow these instructions at the recommended intervals for prop er maintenance. Weekly Software cleanup Use the Windows cleaning tool or safe third-par ty cleaning tools to remove junk files and ...
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HP (Hewlett-Packard) KE624AA - page 24
CAUTION: Avoid strong cleaning solvents that can permanently da mage your computer. If you are not sure t hat a clea ning product is safe fo r your c omputer, che ck the product contents to make sure that ingredients such as alcoho l, acetone, ammonium ch loride, m ethylene chloride, and hydro carbons are not included in the product. Fibrous materi ...
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HP (Hewlett-Packard) KE624AA - page 25
1. Turn the mouse up side down, and r otate the ball-cover rin g coun terclockwise to remove the ring and release the roller ba ll. 2. Rinse the roller bal l with soap a nd warm water. 3. Clean the rollers insi de the mous e with a cot ton swab dampened with isopropyl (rubbing) alcohol. 4. After the roller ball and rollers are compl etely dry, repl ...
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HP (Hewlett-Packard) KE624AA - page 26
7 Specifications Operating specifications NOTE: To see the elect rical ratings , refer t o your c omputer’s r atings label, located on the outside of the computer, to determine t he exact electrical rating. Factor Metric U.S. Operating temperature 5°C to 35 °C 41°F to 95°F Storage temperature -30°C to 65°C –22°F to 149°F Operating humid ...
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HP (Hewlett-Packard) KE624AA - page 27
8 Support information Ways to get help Easy to reach. Easy to use. Awar d-winning HP support is our pro mise to help you get the most from your compu ter. You w ill find what yo u need w ith tool s located o n your computer a nd with inf ormation available on th e Web, by phone, o r through your loca l retailer. Before c ontactin g HP suppo rt, it ...
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HP (Hewlett-Packard) KE624AA - page 28
Customer support for repairs If your computer needs to be repaired, or t o have parts replace d, you have two choi ces: ● You can easily replace many of your computer p arts th at are con sidered consumer replaceab le. This is the fastes t method of re pair, because many times we can send th e part directly to your home or business in a few d ays ...
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Index C caring for your computer 17 cleaning your computer 17 computer security features 5 troubleshooting 6 H Help and Su pport 1, 21 I internet, connecting 4 M maintenance, schedul es and tasks 17 O operating specifications 20 R recovery media choosing 15 creating 15 S security features 5 support 21 system recovery methods 13 options 13 T trouble ...
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