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Manual Mitel Inter-Tel 5000

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  • Mitel Inter-Tel 5000 - page 1

    Inter-Tel ® Voice Mail MITEL User Guide ...

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    Notice This user guide i s released by Inter-T el (D elaware), Incorporated an d provides information necessary to use Inter-T el Basic V oice Mail (BVM) and Enterprise ® Messaging (EM) voice mail on an Inter-T el Axxess ® /5000 system. The guide content s, which reflect current Inter - T el st andards, are subject to revision or change without n ...

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    Inter-T el ® V oice Mail User Guide iii About V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Mailbox Access . . . . . . . . . . . . . . . . . . . . . ...

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    Inter-T el ® V oice Mail User Guide 1 About V oice Mail Inter-T el voice mail is an inte grated component of the Inte r-T el Axxess/5000 phone system . This user guide p rovides feat ure instructions for Basic V o ice Mail (BVM) and Enterprise Messaging (EM) voice mail system features. Use this guide as a supplement to your endpoint user guide. Co ...

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    2 Inter-T el ® V oice Mail User Guide Mailbox Access This section explains how to access and set up your voice mail account. If necessary , contact your voice mail administrator for th e voice mail extensio n number and password. T o acce ss voice mail: 1. Dial the voice mail extension number . Y ou hear the Main menu. 2. During or after the greet ...

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    Inter-T el ® V oice Mail User Guide 3 Recording Personal Greetings Y ou may want to include the following information when recording your pe rsonal greeting: • Whether you are in the office and where you can be reached. • When you will be returning calls. • How to exit voice mail (for callers wh o do not want to leave a message). For example ...

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    4 Inter-T el ® V oice Mail User Guide Recording Y our Directory Name Y our directory name is used to identify you in the voice mail directory and to verify your mailbox number when messages are address ed to you. Y ou can change your dire ctory name at any time. T o reco rd your directo ry name: 1. Access your mailbox as described on pag e 2 . 2. ...

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    Inter-T el ® V oice Mail User Guide 5 Message Features The following are mailbox me ssage features. Listening to Messages T o listen to m essages: 1. Access your mailbox as described on pag e 2 . If E-Mail Reade r is enabled for your mailbox, press 1 or say “V oice Mail.” 2. Do one of the following: • Press 1 or say “New” to listen to ne ...

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    6 Inter-T el ® V oice Mail User Guide Recovering Deleted V oice Messages Y ou can recover deleted voice messages withi n a specific time frame before they are erased from the system. The time frame can be up to 24 hour s and is programmed by your voice mail administrator . Any recovere d messages are restored as saved messages in your mailbox. If ...

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    Inter-T el ® V oice Mail User Guide 7 Recording and Sending V oice Messages Y ou can record and send voice messag es to other mailbox e xtensions in your voice mail system. T o reco rd and send v oice messages: 1. Access your mailbox as described on pag e 2 . 2. Press 2 or say “Record.” 3. Say or enter the mailbox number or group list number . ...

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    8 Inter-T el ® V oice Mail User Guide Using Remote Messaging Y ou can use Remote Messaging to call you when you r mailbox receives new vo ice messages 2 . Using “cascade levels” of up to nine pho ne numbers, the vo ice mail system calls each number until it su ccessfully connects to a device (for example, your home phone, a mobile phone, or a ...

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    Inter-T el ® V oice Mail User Guide 9 To s e t u p R e m o te Messaging: 1. Access your mailbox as described on pag e 2 . 2. Press 4 or say “Personal” to select the Personal Options Menu. 3. Press 5 or say “Remote” to se lect Remote Messaging. 4. Press 1 or say “Primary” to set up a primary cascade, or press 2 or say “Alternate” to ...

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    10 Inter-T el ® V oice Mail User Guide Mailbox Preferences Y ou can us e the following feat ures to customize voice mail option s. Changing Y our Mailbox Password Y ou can change your mai lbox password at any time. The new password can be up to 12 digits long and must be numeric. It cannot contain letters or characters. T o change your mailbox p a ...

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    Inter-T el ® V oice Mail User Guide 11 Changing the Call Screening T r ansfer Method Y ou can use the followin g Call Screening Transfer options to ap ply conditions to outside calls that are transferred to your ex tension from the system Auto Attendant. 4 • Unannounce d Calls : Calls are sent directly to your extension. • Announce-Only Calls ...

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    12 Inter-T el ® V oice Mail User Guide Changing the Message Envelope When you listen to voice messages (or e-mail or fax messages if E-Mail Reader is enabled), an “en velope” is played for each message. By defaul t, the envelope contains the following info rmation: • Tim e a nd D at e : The time and date the message was received . • Source ...

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    Inter-T el ® V oice Mail User Guide 13 Changing the Message Search Order Y ou can change the ord er in which you retrieve you r new and saved me ssages based on the date and time they are received. When more than one message is left in your mailbox, the search order ca n be configured as first in /fir st out (the oldest message is played first) or ...

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    14 Inter-T el ® V oice Mail User Guide V oice Mail Directory Subscribers or non-subscribers can use dialp ad buttons or ASR (if enabled, see page 1) to search for directory names. ASR may not b e able to locate na mes that are pronounce d differently than they are spelled. For th ese types of names, spell the name using the dialpad buttons (see th ...

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    Inter-T el ® V oice Mail User Guide 15 T o sear ch the Directory: 1. Dial the voice mail number . 2. Press # or say “Directory .” 3. Press the appropriate dialpad buttons to sp ell the na me or say the last n ame of the person (see the table on page 14 ). For example, if yo u say “John,” the system locates all of the sub scribers with the ...

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    16 Inter-T el ® V oice Mail User Guide E-Mail Reader Y ou can use E-Mail Reader to listen to e-mail messages a nd fax message envel opes from your mailbox 5 . E-Mail Reader uses T ext-to-S peech (TTS) to convert e-mail text into an audio file. After you listen to your message, you have the same options to save, forward, delete, and so o n, as in v ...

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    Inter-T el ® V oice Mail User Guide 17 T o enter y our e-mail password: 1. Access your mailbox as described on pag e 2 . The system announces that it was unable to retrieve your e-mail and fax me ssages, and provides the followin g options: • Press # or say “Continue” to ac cess yo ur mailbox without access to your e-mail messages. • Press ...

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    18 Inter-T el ® V oice Mail User Guide T o use E-Mail Reader to access your e-mail acco unt: 1. Access your mailbox as described on pag e 2 . 2. Press 3 or say “E-Mail.” Then select one of the foll owing: • Press 1 or say “New” to listen to new messages. • Press 3 or say “Saved” to listen to saved messages. 3. After the e-mail enve ...

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    Inter-T el ® V oice Mail User Guide 19 Using Main Menu E -Mail Reader Count After you set up y our E-Mail Reader accoun t, the system announces the number of voice, e-mail, and fax messages you have each time you access your ma ilbox before you can listen to your messages. The voice prompt th at indicates the number of e-mail and fax messages is t ...

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    20 Inter-T el ® V oice Mail User Guide Listening to Fax Message Notifications Using E-Mail Reader , you can listen to fax message notifications. When you access a fax message, E-Mail Reader announce s the fax message according to the envelope option (see pag e 12 ). Because a fax message is received by your e- mail account as an image attachment, ...

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    Inter-T el ® V oice Mail User Guide 21 T roubleshooting T ip s The following table contains troubleshooting tips for basic voice mail features. Contact your voice mail administrator for additional hel p. Problem Possible Solution I do not know my voice mail password. T ry using the extension number , which is the default password. If your mailbox ...

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    22 Inter-T el ® V oice Mail User Guide I cannot use ASR to enter my E-Mail Reader password. T o prevent others from overhear ing your password, you must use the dialpad buttons to enter your password. I cannot set the number of rings before a call is sent to voice mail. This feature is set by the voice mail administrator. The system does not re co ...

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    Inter-T el ® V oice Mail User Guide 23 V oice Mail Flowchart (Without E-Mail Reader) Record “Greeting” “Primary” G reeting “Alternate” Greeting “System” Greeting Record Directory “Name” Rec./Chg. “Password” Chg. “Envelope” Settings “Time, Date” Message “Source” Length/Subj./Pages “All Options” “None” “ ...

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    24 Inter-T el ® V oice Mail User Guide V oice Mail Flowchart (With E-Mail Reader) Record “Greeting” “Primary” G reeting “Alternate” Greeting “System” Greeting Record Directory “Name” Rec./Chg. “Password” Chg. “Envelope” Settings “Time, Date” Message “Source” Length/Subj./Pages “All Options” “None” “Rem ...

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    Part No. 835.320 5 Issue 1, May 2008 A946/4316A ...

Manufacturer Mitel Category Telephone

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All of them are important, but the most important information from the point of view of use of the device are in the user manual Mitel Inter-Tel 5000.

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A complete manual for the device Mitel Inter-Tel 5000, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Mitel Inter-Tel 5000 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Mitel Inter-Tel 5000.

A complete Mitel manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Mitel Inter-Tel 5000 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Mitel Inter-Tel 5000, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Mitel Inter-Tel 5000, that we can find in the current document
3. Tips how to use the basic functions of the device Mitel Inter-Tel 5000 - which should help us in our first steps of using Mitel Inter-Tel 5000
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Mitel Inter-Tel 5000
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Mitel Inter-Tel 5000 in a specific country, if it was not possible to solve the problem on our own.

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