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AT&T 974 - page 1
A T&T Small Business System Speak erphone with Inter com and Caller ID/Call W aiting 974 Please also read P ar t 1 — Important product inf ormation USER ’ S MANUAL Pa r t 2 © 2006 Advanced American T elephones. All Rights reserved. A T&T and the Globe Design are trademarks of A T&T Corp., licensed to Advanced American T elephones. ...
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AT&T 974 - page 2
Product o ver vie w ........................... 1 Befor e you begin ............................. 2 Parts list .................................................. 2 T ools needed......................................... 2 DSL users............................................... 4 Glossar y ................................................. 5 Programm ...
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AT&T 974 - page 3
Directory operation continued Remov e a name and number from the dir ector y........................ 66 Remov e all entries from the directory .......................................... 66 Intercom operation .................... 67 Basic intercom operations .............. 68 Mak e an intercom call with the handset .................................. ...
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AT&T 974 - page 4
This A T&T Small Business System Speak erphone with Inter com and Caller ID/ Call W aiting 974 is expandable to a 16-extension telephone system. The 974 is compatible with A T&T 945, 984, 944, 955 and 964 telephones. (See Befor e you begin starting on page 2 and Expanding the phone system beginning on page 93 for details.) The 974 is hearin ...
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AT&T 974 - page 5
2 Befor e y ou begin Befor e y ou begin Befor e y ou begin P ar ts list Y our box should include: T ools needed Y ou will also need a small Phillips head screw driv er to install your phone. A T&T A A S m a ll B us in ess S y ste m Speak k co m a n d Ca ll er ID /Ca ll Wa itin g 97 4 r n USE R ’ R R S ’ P a r t 2 d va n c ed ll Ri g hts A T ...
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AT&T 974 - page 6
3 Befor e y ou begin Befor e y ou begin This 974 telephone is fully compatible with an y A T&T Four -Line Small Business System Speak erphone 945 or 984 units you ma y hav e installed. Y ou can use a total of 16 945/974/984 units together as extensions in your phone system. This 974 telephone is also compatible with any A T&T 964/955/944 ph ...
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AT&T 974 - page 7
DSL users Connecting a DSL line to L1/L2 ma y interfere with the advanced f eatures of this telephone, (such as intercom, hold, and line privacy ,) which work by sending data signals ov er line 1. These data signals are sent at some of the same frequencies as those used b y your DSL ser vice. Also , DSL lines usually hav e microfilters, which keep ...
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AT&T 974 - page 8
NO TE: If your DSL ser vice pr ovider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter o ver the Internet. If you ar e a new DSL customer , your DSL service provider will pr obably ask you if y ou hav e more than one telephone line in y our home or business, or if you ar e installing a phone system. If y ou answe ...
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AT&T 974 - page 9
Glossar y continued from page 5 Home area code: This is the ar ea code for your telephone number . Most users simply dial the sev en digits of a phone number to mak e a call within their own ar ea code and 11 digits outside of their area code. If this applies to you, you should enter y our own area code into the unit as the home ar ea code. After p ...
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AT&T 974 - page 10
Pr ogrammable f eatures list Default settings indicated by *. F eature: Function: Options: One touch Choose default mode Intercom* or telephone pref erence for one touch ( EXT ) buttons. Extension no . Assign an extension 11*-26 number to this phone. Ringer on/off T urn the ringer on or On* or off off for each line. Ringer type Select a ring patter ...
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AT&T 974 - page 11
Pro grammable F eatures List continued from page 7 Default settings indicated by *. F eature: Function: Options: Prime line Assign a line on this Line 1*, 2, 3, 4 phone to be selected automatically when you lift the handset, press K ,o r press h . Automatic Choose default mode Speak erphone* or mode for calls connected headset with the handset in t ...
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AT&T 974 - page 12
Default settings indicated by *. F eature: Function: Options: Reset all Return all featur es N/A to default settings. Console Specify whether your On or off* phone is the Centrex console phone for your phone system. CSL dela y ring Set the time to dela y Off*, 2, 4, 6, up to ring for Centr ex 30 seconds console phone. Languag e Select the language ...
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AT&T 974 - page 13
Audible signals When y ou hear : It means: A rapid double-ring Y ou ha ve an incoming inter com call. pattern, repeating A long single ring, Y ou hav e an incoming transferr ed call. repeating A short single ring , The extension n umber you just repeating pr ogrammed has alr eady been assigned. Choose another number for this extension. A short sing ...
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AT&T 974 - page 14
If you are installing multiple phones in y our telephone system, you must install and progr am one set at a time. If more than one extension is assigned the same extension number, a repeating shor t r ing (error r ing) sounds at the extension you are programming and the screen display includes EXT u XX u is already u used u Assign u new u EXT u # u ...
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AT&T 974 - page 15
Batter y installation continued from page 11 3. Pull on the tab to remo v e the batter y compartment co ver . 4. Insert a 9V batter y (purchased separatel y) follo wing the polarity markings in the batter y compartment. 5. Replace the batter y compartment co ver and the scre w . 6. If you ar e wall mounting the phone , turn to W all installation be ...
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AT&T 974 - page 16
T able/desk installation For best r esults, follow the directions in Battery installation on page 11 befor e installing the phone . Recommended wiring configuration for phone system NO TE: The total length of telephone wire used in your system should not be more than 600 feet as it ma y cause interference with the advanced features of this tele ...
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AT&T 974 - page 17
T able/desk installation continued from page 13 • F our one-line jacks (T o use this installation option, you’ll need to purchase tw o two-line adapters. Adapters are a vailable at retail stor es or by calling 1 (800) 222–3111 .) • T w o two-line jacks 2. Connect the handset cord. Plug one end of the coiled handset cord into the jack on the ...
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AT&T 974 - page 18
3. Connect the po wer adapter to the telephone. Use only the pow er adapter pro vided with this product. T o obtain a replacement, call 1 (800) 222–3111 . Plug one end of the pow er adapter into the jack labeled PO WER on the back of the phone. Plug the other end into a standard electrical outlet not controlled b y a wall switch. 4. Initializatio ...
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AT&T 974 - page 19
W all installation continued from page 15 2. Re verse the handset tab. Hold down the switchhook, then pull out the handset tab and rotate it 180 degr ees. Push the handset tab down into the groo ves so it settles into position. 3. Connect the telephone line cords to the telephone as sho wn. 4. Connect the handset cord. Plug one end of the coiled ha ...
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AT&T 974 - page 20
6. Connect the telephone line cords to the wall jacks as sho wn in the follo wing illustration and mount the phone on the wall . NO TE: User s should use ONL Y the line cords provided. In case additional line cords are required, please use ONL Y A WG#24 line cords. • F our one-line jacks (T o use this installation option, you’ll need to pur ...
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AT&T 974 - page 21
W all installation continued from page 17 • T w o two-line jacks (T o use this illustration option, you ma y want to use the short line cord for lines 1 and 2.) 7. Initialization. If no batter y is installed when y ou connect the power cord, the phone runs a quick self-test and the screen displa ys Initializing for about thr ee seconds. NO TE ...
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AT&T 974 - page 22
Con venience ports If you want to connect another de vice (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AU X . These conv enience por ts use lines 3 and 4; a call picked up on line 3 or 4 at another extension ma y interrupt fax, modem, or message transmission. • F our one-line jacks • T w o two-li ...
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AT&T 974 - page 23
20 Menu operation Menu operation Featur e setup, memor y pr ogramming and some individual featur e operations for the 974 use menus shown in the screen displa y . Use the navigation buttons ( < , > , + , - , E ) to begin, end and move thr ough menu operations (for example, feature setup). • Pr ess E to activate a menu operation. The first m ...
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AT&T 974 - page 24
Menu structur e Use the menu to set up the values for the 974 f eatures. Access the menu by pr essing E when the phone is idle. The menu structur e for the featur e setup menu is shown below . One touch Pref erence Intercom T elephone Progam Pause T one Flash Cancel View Done Main menu Phone settings Extension no . Ringer on/off Ringer type Dela y ...
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AT&T 974 - page 25
Shor tcut to langua ge menu This phone comes programmed f or English screen displa ys. If you need to change the scr een language to Spanish or French, you can use these steps to r each the LANGUAGE menu mor e quickly . 1. Press E to begin feature setup . 2. Press + twice . The screen displa y includes LANGUAGE and the curr ent setting. 3. Press &l ...
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AT&T 974 - page 26
23 Featur e setup Featur e setup Set one touch pr efer ence Choose whether pressing an EXT button automaticall y initiates an intercom or one touch call. If y ou want to place one touch calls using only one button, set this featur e to TELEPHONE . If you want to place inter com calls using only one button, set this feature to INTERCOM . See One tou ...
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AT&T 974 - page 27
Assign an extension n umber to y our phone Every individual phone in your telephone system MUST be assigned a unique extension number for the inter com featur e to work. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE SETTINGS . 3. Press E . The screen displa y includes EXTENSION NO and the curr ent setting. ...
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AT&T 974 - page 28
T urn the ringer on or off for each line 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE SETTINGS . 3. Press E . The screen displa y includes EXTENSION NO . 4. Press - until the screen displa y includes RINGER ON/OFF . 5. Press E . The screen displa y includes L1 RINGER and the curr ent setting. 6. Press < ...
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AT&T 974 - page 29
Select the ringer type Y ou can choose a ring pattern for incoming phone calls. NO TE: Incoming intercom calls use r inger type 1 and cannot be changed. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE SETTINGS . 3. Press E . The screen displa y includes EXTENSION NO . 4. Press - until the screen displa y ...
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AT&T 974 - page 30
Set dela y ring Set the length of time befor e incoming calls will ring at this extension. NO TE: If you choose to set a delay ed r ing on a phone with voice mail ser vice, the phone may not ring at all before voice mail picks up the call. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE SETTINGS . 3. Pres ...
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AT&T 974 - page 31
T urn auto-mute on or off Choose whether sounds at this extension will be heard automatically in r esponse to a page (auto-mute off) or only when M is pr essed. Auto-mute off permits hands-free con versation and r oom monitoring; auto-mute on protects privacy. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE S ...
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AT&T 974 - page 32
Set dial mode 1. Press E to begin feature setup . 2. Press - until the screen displa y includes PHONE SETTINGS . 3. Press E . The screen displa y includes EXTENSION NO . 4. Press - until the screen displa y includes TONE/PULSE and the curr ent setting. 5. Press < or > to toggle betw een Tone and Pulse . 6. When the corr ect setting is shown, ...
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AT&T 974 - page 33
Set the time and date 1. Press E to begin feature setup . 2. Press - until the screen displa y includes TIME/DATE . 3. Press E . The screen displa y includes HOUR and the curr ent hour setting. 4. Press < or > until the corr ect hour is shown. 5. Press - to sa ve the hour setting. The screen displa y includes MINUTE and the current minute set ...
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AT&T 974 - page 34
T urn line usage on or off f or each line If you ar e not using all four phone lines at this extension, you need to turn off line usage f or the unused lines. If you expand to a second, third or fourth line, turn line usage back on. Line 1 must be turned on for the inter com to work. NO TE: Y ou may use an y combination of lines. Lines used do ...
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AT&T 974 - page 35
Assign the prime line (line pr efer ence) 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press - until the screen displa y includes PRIME LINE and the curr ent setting. 5. Press < or > to scr oll through the line choices ( Line 1 … ...
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AT&T 974 - page 36
33 Featur e setup Featur e setup Set automatic mode Choose the mode (headset or speak erphone) to be used automatically when y ou press a LINE button with the handset in the base unit. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press - ...
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AT&T 974 - page 37
Set the scr oll rate Y ou can choose the speed for the rapid scr oll feature. (See Ra pid scroll on page 22 f or details.) 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL h OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press - until the screen displa y includes SCROLL RATE and the curr ...
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AT&T 974 - page 38
T urn screen backlight on or off 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL h OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press - until the screen displa y includes LCD BACKLIGHT and the curr ent setting. 5. Press < or > to toggle betw een On and Off . 6. When the corr ect ...
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AT&T 974 - page 39
T urn CO VM indicators on or off for each line If you subscribe to voice mail service with your local telephone ser vice pr ovider , turn the COVM indicator on to ha ve the screen displa y ed the appr opriate line numbers when there ar e messages waiting. If y ou do not subscribe to voice mail service , turn the CO VM indicators off for each line. ...
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AT&T 974 - page 40
Reset CO VM indicator If a CO VM indicator remains on when ther e are no messages on that line, you ma y hav e receiv ed a false signal from y our local telephone ser vice pr ovider . Y ou can clear the indicator manually . 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL H OPTIONS . 3. Press E . The screen ...
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AT&T 974 - page 41
Pr ogram home and local ar ea codes Y ou can program this phone to r ecognize one home and up to five local ar ea codes. See home area code and local area code on page 6 f or definitions. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL H OPTIONS . 3. Press E . The screen displa y includes LINE H USAGE . 4. ...
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AT&T 974 - page 42
Assign the line gr oup for this phone 1. Press E to begin feature setup . 2. Press - until the screen displa y includes SPECIAL H OPTIONS . 3. Press E . The screen displa y includes LINE USAGE . 4. Press - until the screen displa y includes LINE GROUP and the curr ent setting. 5. Press > or < to scr oll through the line gr oup choices ( Line ...
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AT&T 974 - page 43
Erase all settings and r eturn the phone to default settings If you r eset all features to the default settings, all pre vious feature pr ogramming and one touch entries will be erased. Y ou will need to pr ogram your pr eferences for e very feature again and re-enter n umbers in one touch locations. Y ou cannot undo the RESET ALL command. 1. Press ...
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AT&T 974 - page 44
Y ou will need to pro gram the next two featur es if this phone is the designated console phone for y our Centre x system. Set this phone to be the Centr ex console phone NO TE: This feature is for use with Centrex systems only . 1. Press E to begin feature setup . 2. Press - until the screen displa y includes CENTREX . 3. Press E . The screen ...
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AT&T 974 - page 45
Set the Centr ex console dela y ed ring time NO TE: This feature is for use with Centrex systems only . Set the length of time the phone will r oute your calls to the Centrex console phone. One ring is about six seconds. 1. Press E to begin feature setup . 2. Press - until the screen displa y includes CENTREX . 3. Press E . The screen displa y ...
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AT&T 974 - page 46
NO TE: This phone comes progr ammed to use line 1 (default prime line) for calls if you do not press a LINE button. (T o change the pr ime line, see Assign the prime line on page 32 of this manual.) When you answer a call, the phone automatically selects the ringing line . Mak e or answ er a call NO TE: This phone will automatically make an ...
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AT&T 974 - page 47
Mak e or answer a call continued from page 43 Headset Y ou can use this phone hands-free when y ou install any industr y standar d two-band 2.5mm headset or other compatible, electronically isolated headset. The headsets must be pur chased separately . Handsets are a vailable by calling Customer Ser vice at 1 (800) 222–3111 .F o r best results, u ...
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AT&T 974 - page 48
Switch betw een handset, headset and speak erphone T o switch fr om handset to headset or speak erphone , press h or K , then replace the handset. (In order to use the headset, it must be plugged in.) T o switch fr om speak erphone to handset, lift the handset. (Do not press K or the call will be disconnected.) T o switch fr om headset to handset w ...
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AT&T 974 - page 49
46 Telephone operation Telephone operation Call privacy T o ensure call privacy , this phone allows only one set at a time to use a line. Cancel call privacy During the call, press the LINE button for the call. Y ou’ll hear a shor t beep . Others can now join the call. Restore call privacy Press the LINE button again during the call. Y ou’ll he ...
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AT&T 974 - page 50
V olume Handset/speak erphone/headset volume contr ol When you ar e on a call, press V OLUME + to increase call volume. Press V OLUME - to decrease v olume . Y ou will hear a beep when you r each the minimum or maximum lev el. Ringer v olume When the phone is ringing, press V OLUME + or V OLUME - to adjust the ringer v olume. This phone has four ri ...
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AT&T 974 - page 51
Redial stack The last six numbers dialed fr om this extension are automatically stor ed in the redial memor y stack. Y ou can re view the numbers in the r edial memor y and dial one if you wish. 1. When the phone is not on a call, press R . 2. Press + or - to scr oll through the last six numbers dialed at this extension. 3. When the number y ou wan ...
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AT&T 974 - page 52
Hold While on a call, press and release H . The LINE light for the line on hold flashes slowl y in green, and a double-beep sounds ev er y 30 seconds to remind y ou the call is on hold. (T o turn off the reminder beep , see T urn hold reminder on or off on page 29.) If y ou wer e using the handset, you can replace the handset in the base unit witho ...
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AT&T 974 - page 53
Mute Mute allows you to hear the other par ty , but the other party can’t hear y ou. T o activate this featur e , pr ess and release M . The MUTE light goes on. T o r eturn to the conv ersation, press and release M again. NO TE: Switching from handset to speaker phone or headset, or from speaker phone or headset to handset, changing lines, an ...
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AT&T 974 - page 54
Confer ence calls This featur e lets you set up a three-party call by using tw o lines at the same time. Y ou can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold. 1. Mak e or answer a call. 2. Press and r elease H . 3. Call someone on anothe ...
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AT&T 974 - page 55
T ransf er a call Y ou can transfer a call you ans wer to any other system phone. Once you transfer a call, it can be pick ed up at any other system phone, not just at the extension you called. For information about using the displa y screen menus, see Menu operation beginning on page 20. NO TE: If a tr ansferred call is not picked up within 20 ...
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AT&T 974 - page 56
T ransfer a call and speak to the receiving party While on a call: 1. Press H . 2. Press I . The screen displa y is similar to: 3. Press E . The screen displa y i s similar to: 4. Press the EX T button for the extension where you’ re transferring the call. The screen displa y i s similar to: When the other party answers, you can announce the call ...
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AT&T 974 - page 57
54 Telephone operation Telephone operation Lights and what they mean Light: Status: Means: LINE On steadily , This line is in use at this green extension. On steadily , This line is in use at another red extension. Flashing slowly , This line is on hold at this green extension. Flashing slowly , This line is on hold at another red extension. Flashi ...
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AT&T 974 - page 58
55 One touch operation One touch operation This telephone has 32 one touch locations where y ou can store phone numbers y ou wish to dial using fewer k eys than usual. Y ou can stor e up to 24 digits in each location. The steps used to dial numbers stored in one touch locations var y accor ding to how you pr ogrammed the one touch pref erence. See ...
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AT&T 974 - page 59
Stor e a number in a one touch location For information about using the displa y screen menus, see Menu operation on page 20. 1. Press E to enter the feature men u. The screen displa ys ONE TOUCH. 2. Press E . The screen displa y includes PREFERENCE and the curr ent setting. 3. Press - until the screen displa y includes PROGRAM . 4. Press E . The s ...
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AT&T 974 - page 60
Store a pause in a one touch entry Y ou can include a pause while storing a dialing sequence which requir es one during actual dialing. While you ar e entering the number to be stored, the screen displa y includes PAUSE . Press E where y ou want to store a pause. Each pause counts as one digit. Continue storing the number as usual. Store temporary ...
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AT&T 974 - page 61
Re view a one touch entr y For mor e information using the displa y screen menus, see Menu operation on page 20. 1. Press E to enter the feature men u. The screen displa y includes ONE H TOUCH . 2. Press E . The screen displa y includes PREFERENCE . 3. Press - until the screen displa y includes VIEW . 4. Press E . 5. Press the E XT button. —OR— ...
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AT&T 974 - page 62
59 One touch operation One touch operation Dial a one touch number This phone comes with One touch pref erence programmed to INTERCOM . These instructions appl y only if you ha ve not changed One touch pr eference. NO TE: T o change One touch preference, see Set one touch pref erence on page 23 of this manual. If One touch pref erence is set to ...
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AT&T 974 - page 63
This 974 telephone can store up to 200 names and phone numbers in the dir ector y. Names can be up to 16 characters long and numbers can be 24 digits long. Because directory entries are stor ed in alphabetical order , you ma y wish to enter names with the last name first in order to maintain consistency with the information stor ed automatically th ...
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AT&T 974 - page 64
Stor e a name and number in the dir ector y 1. Press D to begin working with the dir ector y. 2. Press - until the screen displa y includes ADD ENTRY . 3. Press E . The screen displa y includes (ENTER NAME) . . 4. Use the dial pad k eys and the char t below to enter the letters, digits or symbols you wish to store. Press the k ey r epeatedly until ...
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AT&T 974 - page 65
Store a name and n umber in the director y continued from page 61 6. Use the dial pad k eys to enter the phone number you wish to stor e . —OR— Press R to cop y the last number dialed at this extension onto the screen. Press > to move to the next character or space. Press < to backspace. The number will appear on the second line of the sc ...
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AT&T 974 - page 66
Store a temporary tone signal in a directory number If you ha ve dial pulse (r otar y) service , you can store tone signals in a directory number . When you r each the place in the dialing sequence where y ou wish tone dialing to begin, press - until the screen displa ys: Press E . All digits entered after this will send tone signals. Store a flash ...
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AT&T 974 - page 67
Re view dir ector y entries 1. Press D to begin working with the dir ector y . 2. Press + or - to scr oll through the directory entries. —OR— Press the dial pad k ey for the first character of the entr y y ou wish to revie w until the character you ar e looking for is displa yed. Then press + or - to scr oll through the entries beginning with t ...
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AT&T 974 - page 68
Edit a dir ector y entr y 1. Find the directory entr y you wish to change b y following the dir ections under Revie w directory entries on page 64. 2. When the entr y y ou want to edit is display ed, press E . The screen displa y includes DIAL . 3. Press - until the screen displa y includes EDIT NAME . 4. Press E and star t to edit the name using t ...
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AT&T 974 - page 69
66 Dir ector y operation Dir ector y operation n n n n n i i i i i i i i i i i i i i i i i i i i i i i i i Dial a number fr om the directory 1. Find the entr y for the n umber you wish to call by follo wing the directions under Revie w directory entries on page 64. 2. Press E . The screen displa y includes DIAL . 3. Press E . The phone will automat ...
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AT&T 974 - page 70
67 Inter com operation Inter com operation This 974 telephone is fully compatible with an y A T&T Four -Line Small Business System Speak erphone 945 or 984 units you ma y hav e installed. Y ou can use a total of 16 945/974/984 units together as extensions in your phone system. This 974 telephone is also compatible with any A T&T 964/955/944 ...
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AT&T 974 - page 71
68 Inter com operation Inter com operation Basic inter com operations Operation: Function: INTERCOM Any tw o extensions connected to line 1 can ring each other . PA G E Lets you announce ov er the speaker of the phone you’ re calling. The person you’ ve called can respond just b y talking. P A GE ALL Lets you announce to all phones in the syste ...
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AT&T 974 - page 72
Mak e an intercom call with the handset 1. If One touch pref erence is set to INTERCOM , skip to step 2. —OR— If One touch pref erence is set to TELEPHONE , press I . 2. Press the E XT button for the party you wish to call, then lift the handset. The screen displa y is similar to: If the extension you called is idle or set to Do not disturb, yo ...
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AT&T 974 - page 73
Mak e an intercom call with the speak erphone or headset With the handset in the base unit: 1. If One touch pref erence is set to INTERCOM , Skip to step 2. —OR— If One touch pref erence is set to TELEPHONE , press I . The phone will automatically activate the line in the mode (headset or speak erphone) of the last call made . 2. Press the E XT ...
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AT&T 974 - page 74
Answ er an intercom call NO TE: An intercom call can be answered at any extension in the phone system by pressing I . When you r eceive an inter com call you will hear a repeating double-ring pattern and y our screen displa ys INTERCOM FROM with the extension n umber of the caller . Answer the inter com call by lifting the handset, or by pr ess ...
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AT&T 974 - page 75
P ag e a specific extension (single-phone pag e) 1. Press I . The screen displa y is similar to: 2. Press E . The screen displa y is similar to: 3. Press the EXT button f or the par ty you wish to page. The screen displa y is similar to: Answ er a single-phone pag e Auto-mute off When your extension r eceives a page, the phone beeps and the speak e ...
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AT&T 974 - page 76
P ag e all system phones 1. Press I . The screen disp la y is similar to: 2. Press - until the screen disp la y is similar to: 3. Press E . The screen disp la y is similar to: Once the page is answ ered at another extension, speak and your v oice will be heard at all idle extensions in your phone system. Answ er a system-wide pag e NO TE: Only ...
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AT&T 974 - page 77
Mak e an intercom conf erence call A system phone on a two-wa y conv ersation using an outside line can invite a thir d par ty at an intercom extension into the conv ersation. Follo w the directions under Conf erence calls on page 51, making sure to establish the non-intercom call first. NO TE: Y ou cannot put an intercom conference call on hol ...
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AT&T 974 - page 78
75 Caller ID operation Caller ID operation This telephone has a Caller ID featur e that works with caller identification ser vice pr ovided by your local telephone compan y . There is a fee f or this ser vice, and it ma y not be available in all ar eas. This phone can provide information only if both y ou and the caller are in ar eas offering calle ...
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AT&T 974 - page 79
Caller ID displa y When you r eceive incoming caller ID information, the screen displa y is similar to: The time and date of the call, the caller’ s name and phone number ar e included in the display if sent b y the caller’ s telephone company . The incoming line number of the call also appears on scr een ( L2 in the above example). Other messa ...
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AT&T 974 - page 80
Calls r eceiv ed on two or mor e lines simultaneousl y Y our screen can displa y the caller ID information for only one call at a time, but you can switch betw een the information for tw o or more ringing lines by pr essing < or > . For example, if Line 3 of the phone is ringing, the screen displa ys the caller ID information for Line 3: If t ...
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AT&T 974 - page 81
78 Caller ID operation Caller ID operation Displa y scr een messages Displa y: Means: PRIVATE NAME The other party is blocking name information. PRIVATE NUMBER The other party is blocking telephone number information. UNKNOWN NAME Y our phone company is unable to r eceive information about this caller’ s name. UNKNOWN NUMBER Y our phone compan y ...
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AT&T 974 - page 82
Messag e waiting and NEW CALL light This light sta ys on when you ha ve r eceived call inf ormation but ha ve not yet r eview ed it. If y ou subscribe to a voice mail ser vice, this light flashes when you ha ve unr etrieved messages waiting. The screen also displa ys information about the number of new calls and v oice mail messages waiting. CID:10 ...
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AT&T 974 - page 83
Call histor y continued from page 79 Re view recor ds in call histor y 1. Press C . The scr een displays the numbers of total calls and new calls in call history: 2. Press - to view the pr evious (most r ecent) caller’ s information. —OR— Press + to view the earliest caller’ s information. The screen displa ys the caller information: 10:27A ...
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AT&T 974 - page 84
Remo v e calls from call histor y Remo ve a specific call r ecord from call histor y 1. Locate the call recor d you wish to delete following the instructions under Re view r ecords in call histor y on page 80. 2. Press R . The screen displa y includes Removed! . Then the screen displa ys the pr evious r ecord in call histor y . If there ar e no rec ...
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AT&T 974 - page 85
Dial a number fr om call histor y As you r eview call history records, you can dial a displa yed phone number . 1. Locate the number y ou wish to call in call histor y (see Re view r ecords in call history on page 80). The screen displa y is similar to: 2. Press E . The screen displa y includes DIAL . 3. Press E . The phone will automatically selec ...
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AT&T 974 - page 86
Sa ve a name and n umber from call histor y to the dir ector y 1. Locate the call histor y r ecord number you wish to sa ve (see Re view recor ds in call histor y on page 80). The screen displa y is similar to: NO TE: If a call histor y record does not include a phone number , it cannot be sav ed to the director y. 2. Press E . The screen displ ...
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AT&T 974 - page 87
Sa ve a n umber from call history to a one touch location 1. Locate the call histor y r ecord you wish to sa ve (see Re view r ecords in call history on page 80). The screen displa y is similar to: NO TE: If a call histor y record does not include a phone number , it cannot be sav ed to the director y . 2. Press E . The screen displa y includes ...
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AT&T 974 - page 88
85 Adding a fax machine Adding a fax machine NO TE: Do not connect a fax machine to line 1. Doing so will inter r upt the telephone’ s intercom data channel. Y ou ma y wish to use a fax machine with your phone. Choose line 2, 3 or 4 for the fax machine, and connect it according to the manufactur er’ s instructions for installation and use. ...
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AT&T 974 - page 89
T o k eep your phone working and looking g ood, follow these guidelines: • Av oid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NO T expose it to direct sunlight or moisture. • Av oid dropping the phone and/or other r ough treatment. • Clean with a soft cloth. ...
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AT&T 974 - page 90
T echnical specifications REN 0.3B P ow er adapter Input: A C 120V , 60Hz Output: DC 12V , 500mA Batter y One 9V alkaline battery required Intercom signal fr equency Data 455 KHz 87 Technical specifications Technical specifications T echnical specifications 974CIB_06 4/7/06 3:33 PM Page 87 ...
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AT&T 974 - page 91
88 If you ha ve difficulty operating this phone, tr y the suggestions below . For customer service , visit our website at www .telephones.att.com or call 1 (800) 222–3111 . Ha ve the serial number , found on the underside of your phone, availab le when contacting customer ser vice. Please retain y our receipt as y our proof of pur chase . T o pur ...
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AT&T 974 - page 92
T elephone operation Pr oblem Solution A repeating short ring The extension number y ou chose is (err or ring) sounds at already assigned. Begin again and choose all extensions when a differ ent extension number from 11 to y ou assign an 26 (see Assign an extension number extension number to your phone on page 24). to your phone. Y ou MUST assign a ...
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AT&T 974 - page 93
T elephone operation Pr oblem Solution LINE lights remain • Mak e sure the phone is programmed on when no line is for that line to be absent. (See Tu r n connected. line usag e on or off for each line on page 31.) • Mak e sure that your line gr oups are programmed pr operly . (See Assign the line group f or this phone on page 39.) • Disconnec ...
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AT&T 974 - page 94
T elephone operation Pr oblem Solution Operation during This phone will operate during a pow er a po wer failure. failure if a working battery has been installed. Y ou will be able to answer calls with the handset or headset, and dial calls using the k eypad and the one touch or redial features. No other featur es will work until pow er is restor e ...
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AT&T 974 - page 95
Caller ID operation Pr oblem Solution No caller ID Caller ID information is transmitted by the information is telephone company betw een the first and receiv ed. second rings. Allow your phone to ring at least twice to receiv e caller ID information. Pr oblem Solution NEW CALL • Make sur e you ha ve re viewed all messages light flashes. on all li ...
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AT&T 974 - page 96
93 Expanding the phone system Expanding the phone system Expanding the phone system Maximum number of units allo wed to be connected in the phone system 1. With the use of ONL Y 984, 974 and 945 telephones in a system, this combination allows a maximum n umber of 16 units to be connected in the system. 2. If the combination includes any of the 944, ...
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AT&T 974 - page 97
94 Expanding the phone system Expanding the phone system There ar e 12 line group numbers to select, 1-4. Refer to the table below for the various line-group combination which r esults from using 16 units and 7 telephone lines. NO TE: The L1 jacks of all the units must be connected to the same corresponding telephone line (TL1) to ensure proper ...
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AT&T 974 - page 98
Private lines This featur e allows you to set a private line (dir ect line) to the Line 4 jack of each unit. In this case , all 16 units can hav e their own private lines, and the connection of 16 units together adds up to a total of 19 telephone lines. The chart below shows an example of how 16 extension ar e connected to add up to 19 telephone li ...
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AT&T 974 - page 99
Setup checklist Befor e expanding your system or installing for Centr ex, re view the installation checklist. If you ha ve Centrex, contact your local telephone company f or fur ther information about Centr ex ser vice . • The phone number for line 1 m ust be the same on all phones in order for the inter com and page features to w ork. • Determ ...
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AT&T 974 - page 100
97 Centr ex operation Centr ex operation Set ring dela y duration This featur e allows other system telephones’ calls to ring at the console phone. After a specified ring dela y, the calls will ring at the console phone. (See Set the Centr ex console dela yed ring time on page 42.) Answ er a dela y ed ring The console phone rings and the screen d ...
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AT&T 974 - page 101
+ 6, 20, 22, 48, 60 - 6, 20, 22, 48, 60 x 20, 60 < 6, 20, 22, 60 > 6, 20, 22, 60 () 20 A A double beep sounds ev er y 30 Seconds 49, 89 A repeating short ring (err or ring) sounds at all extensions 89 AM/PM 30 Answ er a call 43–45 Answ er calls 11, 43, 91 AREA CODES 37–38 Auto redial 48, 54 R 47, 48, 56 (AUT O)REDIAL 54 Auto-mute 7, 21, 2 ...
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AT&T 974 - page 102
CO VM 5, 79 CO VM indicator 8, 36–37, 92 COVM ON/OFF 35–36 COVM RESET 36–37 CSL dela y ring 9, 21 D Date 7, 21, 30, 76, 80 Da y of the month 30 Da y of the week 30 Default mode 7–8, 43–45 Default settings 9, 40 Dela y ring 7, 21, 26–27 Dela yed ring 27, 96, 97 DIAL ALTERNATE 82 Dial mode 7, 29 Dial options 82 Dial pad k ey 64 Dial pad k ...
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AT&T 974 - page 103
Français 22, 42 H Hands-free 1, 28, 44, 71 Handset 2, 6, 8, 11, 14-16, 18, 33, 43, 45, 47-50, 53, 59, 67, 69-72, 91 Handset cord 2, 14, 16, 88 Handset tab 16 Headset 8, 11, 33, 43–45, 47–48, 50, 53–54, 59, 66, 70-72, 82, 88, 91 h 6, 8, 44, 48, 59, 71–73 Headset jack 1, 44 HEADSET light 44 Hearing aid 1 Hold 4, 7, 45, 49-51, 54, 67, 74, 88? ...
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AT&T 974 - page 104
Menu item 20 Menu operation 20, 52 Message waiting light 79 Microfilters 4 Minute 30 Month 30 Multi-phone system 6 Mute 50, 54 M 50, 72 MUTE light 50, 72 N Na vigation buttons 6, 20, 60 NEW CALL light 79 Non-system phone 46, 88 O One touch 11, 21, 23, 40, 57–58, 91 One touch (EXT) buttons 7 One touch location 56, 84 One touch locations 44, 55, 96 ...
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AT&T 974 - page 105
102 Index Index Ringer type 7, 21, 26 Ringer volume 47, 88 Room monitor 28, 74 S Screen backlight 35 Screen displa y 8, 11, 20, 22–42, 46, 52–53, 57-58, 60–61, 65–66, 69–70, 72–74, 76, 81–84 Screen displa ys POWERFAIL 91 Scroll button 22 Scroll rate 8, 21, 34 Single-phone page 67, 72 Speak er 68, 74 K 6, 8, 43, 45, 48, 71, 73 SPEAKER ...
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AT&T 974 - page 106
© 2006 Advanced American T elephones. All Rights reser ved. A T&T and the Globe Design are trademar ks of A T&T Cor p ., licensed to Advanced American T elephones. Printed in Singapore . Issue 3A T&T 03/06 In case of difficulty , visit our ser vice center at www .telephones.att.com or call 1 (800) 222–3111 . 974CIB_06 4/7/06 3:33 PM ...
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