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Polycom 550 - page 1
UC Software 4.0.1 | November 2011 | 1725-12567-001 Rev . E Polycom® SoundPoint IP® 550/560 Phone User Guide ...
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Polycom 550 - page 2
© 2010 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into ano ...
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Polycom 550 - page 3
iii About This Guide Thank you for choosing the Polycom® Soun dPoint IP 550/560, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide includes overview information that you may find helpful when ...
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Polycom 550 - page 4
User Guide for the SoundPoint IP 550/560 Phone iv ...
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Polycom 550 - page 5
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Features of Your Phone . . . . . . . . . . . . . . . . . . . . . ...
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Polycom 550 - page 6
User Guide for the SoundPoint IP 550/560 Phone vi Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . 2–26 Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–27 Logging In and Out of a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28 Placi ...
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Polycom 550 - page 7
Conte nts vii Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18 Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19 Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22 Distinguishing Cal ...
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Polycom 550 - page 8
User Guide for the SoundPoint IP 550/560 Phone viii ...
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Polycom 550 - page 9
1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the Polycom® SoundPoint IP 550/560 desktop phone. The SoundPoint IP 550/560 provid es a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution ...
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Polycom 550 - page 10
User Guide for the SoundPoint IP 550/560 Phone 1 - 2 Features of Y our Phone The features of your SoundPoint IP 550/560 phone are: Item Description 1 Message Wa iting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed informa tio n. Select a field of displayed data. Delete displayed data. ...
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Polycom 550 - page 11
Getting Started with Y our Phone 1 - 3 3 Feature Keys: Allow you to quickly a ccess important feat ures with a single press. 4 Microphone Mute Mutes audio transmissi on loca lly during calls and conferences. 5 Headset Allows you to place and receive calls through an optiona lly connected h eadset. 6 Speakerphone Allows for hands-fre e co mmunicatio ...
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Polycom 550 - page 12
User Guide for the SoundPoint IP 550/560 Phone 1 - 4 13 Color Graphic Display Shows the us er interface of the phone. For more infomration, refer to Information S tatus on pag e 1-7 . Associated line icons a re described in the following table. 14 Line/Speed Dial Key Use these keys to activate up to four lines or speed dials that can be assigned to ...
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Polycom 550 - page 13
Getting Started with Y our Phone 1 - 5 Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) V oice mail/T ext messages S pee d dial Ringing Call in progress with HD V oice Call in progress Call Forward Held/On Hold Line Do Not Dis ...
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Polycom 550 - page 14
User Guide for the SoundPoint IP 550/560 Phone 1 - 6 Before Y ou Use Y our Phone This section includes information on how to navigate the phone’s menus, how to enter data, and how to read th e phone’s information status bar. Using the Navigation Keys To navigate menus and enter data, use these tips: Note The background and key colors that ap pe ...
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Polycom 550 - page 15
Getting Started with Y our Phone 1 - 7 Information Status The top line of the screen (or gr aphic display) shows status information. It scrolls verticall y if there is more than one message. The information bar also shows items such as time and date, do not disturb (shown below), and missed calls. Registering Y our Phone Generally, your phone will ...
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Polycom 550 - page 16
User Guide for the SoundPoint IP 550/560 Phone 1 - 8 If your phone is not part of a large de ployment, it may not be registered after you set it up. Before you use your p hone, you or your system administrator will have to register it. For detailed information on how to r egi ster your phone after you install it, refer to Quick Tip 44011 Registerin ...
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Polycom 550 - page 17
Getting Started with Y our Phone 1 - 9 4 From the Web Configuration Utility log in screen, select User , and then enter the User password. 5C l i c k Submit . The Web Configuration Utility Hom e screen is displayed. Note The factory default password for a User is 123. ...
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Polycom 550 - page 18
User Guide for the SoundPoint IP 550/560 Phone 1 - 10 ...
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Polycom 550 - page 19
2 - 1 2 Using the Basic Features of Y our Phone Your SoundPoint IP 550/560 desktop phone is designed to be used like a regular phone on a public switched tele phone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The active c ...
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Polycom 550 - page 20
User Guide for the SoundPoint IP 550/560 Phone 2 - 2 If you require additional information or assistance with your phone, contact your system administrator. Placing Calls You can place a call using your SoundPoint IP 550/560 phone over the handset, speakerphone, or headset. You can dial the number first, and th en choose the method you will use to ...
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Polycom 550 - page 21
Using the Basic Features of Y our Phone 2 - 3 T o place a call using the handset: >> Do the f ollowing steps in an y order: — Pick up the handset. — Dial the number using the dial pad. T o place a call using Hands-Free Spea kerphone mode: >> Do one of the following: — With the handset on-hook, press , , or the New Call soft key to ...
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Polycom 550 - page 22
User Guide for the SoundPoint IP 550/560 Phone 2 - 4 T o place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press . Dial the desired number using the dial pad. — With the optional headset connected , dial the desired number using the dial p ...
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Polycom 550 - page 23
Using the Basic Features of Y our Phone 2 - 5 • A single Line Key per line • Multiple L ine Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 3-1 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the ...
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Polycom 550 - page 24
User Guide for the SoundPoint IP 550/560 Phone 2 - 6 T o answer a call using the Hands-Free Speakerphone: >> Do one of the following: — Press . — With the handset on-hook, press (next to the flashing green status indicator). — Press the Answer soft key. T o answer a call using the headset: >> Press . If Headset Memory Mode is acti ...
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Polycom 550 - page 25
Using the Basic Features of Y our Phone 2 - 7 — To answer the call, press the line key. If you hold the line key, you can bring up the caller’s information and press the Answer sof t key to answer the cal l. Ending Calls T o end a call: >> Do one of the following: — Press the End Call soft key. — Replace the handset, if you are using ...
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Polycom 550 - page 26
User Guide for the SoundPoint IP 550/560 Phone 2 - 8 Placing Calls on Hold Dur ing a c all , pr es s o r th e Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. Multiple Calls on Hold If multiple calls are on hold on a sing ...
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Polycom 550 - page 27
Using the Basic Features of Y our Phone 2 - 9 Hosting Conference Calls You can create a conference with other parties using the phone’s local conference feature. You can create a c onf erence at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key. The conference management feature allows ...
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Polycom 550 - page 28
User Guide for the SoundPoint IP 550/560 Phone 2 - 10 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference. 5. Press or the Confrnc soft key to add another party to the conference ...
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Polycom 550 - page 29
Using the Basic Features of Y our Phone 2 - 11 A conference similar to this one will now exist. 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls You are currently in a conference call.A screen like the one below is shown on your phone. T o manage a conference call: 1. Press the Manage soft key. The Manage ...
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Polycom 550 - page 30
User Guide for the SoundPoint IP 550/560 Phone 2 - 12 2. Do one of the following: — To add a new party, press the Add soft ke y. Call another party as yo u would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new part y answers, pre ss again to join all parties in the confer ...
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Polycom 550 - page 31
Using the Basic Features of Y our Phone 2 - 13 — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the par ty will remain on hold within ...
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Polycom 550 - page 32
User Guide for the SoundPoint IP 550/560 Phone 2 - 14 T o add a par ty to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. 2. Press the New Call soft key. 3. Place a call to a new party. 4. After the new party answers, press th e J ...
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Polycom 550 - page 33
Using the Basic Features of Y our Phone 2 - 15 Joining Conferences T o join two conferences: Previously you set up two separate c onference calls between a number of parties. Only one confer ence can be active at a time. >> From the idle screen, press the Join soft key. Both conferences are joined into a single five-way conference. Splitting ...
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Polycom 550 - page 34
User Guide for the SoundPoint IP 550/560 Phone 2 - 16 T ransferring Calls A call can be transferred in o ne of three ways: • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before compl eting the transfer. — Refer to Performing a Con ...
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Polycom 550 - page 35
Using the Basic Features of Y our Phone 2 - 17 2. Place a call to the desired re cipient of the call. Refer to Placing Calls on page 2-2 fo r calling methods. 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer sof t key. You can talk privately to the party to whic h you are trans ...
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Polycom 550 - page 36
User Guide for the SoundPoint IP 550/560 Phone 2 - 18 For warding Calls There are two ways to forward in coming calls to another party: • Static Forwarding: Incoming calls are forwarded in special cases (before ringing, if there is no answer, or if the line is busy). • Dynamic Forwa rding: You can forward a call to someone else as it is ringing ...
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Polycom 550 - page 37
Using the Basic Features of Y our Phone 2 - 19 a If you selected Always , enter a number to forward all future incoming calls to. b If you selected No Answer , enter a number to forward all unanswered incoming calls to and how many ring s to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If you select ...
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Polycom 550 - page 38
User Guide for the SoundPoint IP 550/560 Phone 2 - 20 T o disable call for warding: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on yo ur phone, select the line to forward from the list using and . 3. Scroll to highlight the forwarding type you want to disable and then press the Select soft key. 4. Press ...
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Polycom 550 - page 39
Using the Basic Features of Y our Phone 2 - 21 T o enable Do Not Disturb: >> Press . A flashing icon and text on the grap hic dis play indicate that Do Not Disturb is enabled. Calls received whi le Do Not Dist urb is enable d are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. T ...
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Polycom 550 - page 40
User Guide for the SoundPoint IP 550/560 Phone 2 - 22 In the figure below, the phone has one li ne key, and speed di al keys for By ron, Lauren, and Andrew. To dial Byron, Lauren, or Andrew, press the associated line key. Assigning New Speed Dial Keys T o add or edit a speed dial index for an existing contact: 1. Press . 2. Select Contact Dire ctor ...
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Polycom 550 - page 41
Using the Basic Features of Y our Phone 2 - 23 A valid speed dial index is any unused number from 1 to 9999. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. T o assign a new speed dia l key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing conta ...
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Polycom 550 - page 42
User Guide for the SoundPoint IP 550/560 Phone 2 - 24 Your phone indicates the presence of ne w voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the scr een. If your phone ha s multiple lines, an ind ividual line indicator icon indicates voice mail messages on that line. A stutte ...
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Polycom 550 - page 43
Using the Basic Features of Y our Phone 2 - 25 When your phone is locked, the messages “This phone is locked” and “Authorized calls only” scroll on the stat u s bar. Messages that were displayed before the phone was locked do not display. About Y our User Password You are assigned a us er password so you can answer calls from y our locked p ...
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Polycom 550 - page 44
User Guide for the SoundPoint IP 550/560 Phone 2 - 26 — DND when lo cked - You will not receive indication of any incoming calls. Calls will go directly to voice mail (if enabled ) and display in your Missed Calls list when you unlock the phone. 3. Press the Lock soft key. Your phone is locked. T o unlock your phone: 1. From the idle screen, pres ...
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Polycom 550 - page 45
Using the Basic Features of Y our Phone 2 - 27 — Press the New Cal l soft key. From the Place an Authorized Call screen, select the number you want to call, an d then press the Dial soft key. The following screen shows an e xample of the Place an Auth orized Call screen. Note that the thre e speed dial keys no the left are greyed out because they ...
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Polycom 550 - page 46
User Guide for the SoundPoint IP 550/560 Phone 2 - 28 You can log in to a phone by entering your user ID and password. Default passwords are preset at the factory to the numerals 123 . If the User Login feature is set up on your organization’s phones, you’ll need to know how to: • Log in to a phone to access your personal phone settings. • ...
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Polycom 550 - page 47
Using the Basic Features of Y our Phone 2 - 29 The User Login screen displays, as shown next. 2 Enter your user ID and user password, then press the Lo g in soft key. If your login credentials are accepted, the phone updates to display your personal phone profile, and the home screen displays, as shown next. If you don’t know what your user ID an ...
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Polycom 550 - page 48
User Guide for the SoundPoint IP 550/560 Phone 2 - 30 The Logout screen displays with a con firmation message, as shown next. 2P r e s s t h e Yes soft key. Your personal profile is no longer accessi ble, and the phone displays either the User Login screen for the next use r login, or the default phone profile for anonymous users. Placing Calls fro ...
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Polycom 550 - page 49
Using the Basic Features of Y our Phone 2 - 31 Changing Y our User Password You can change your password from any phone th at you’re logged in to. T o change your user password: 1 L og in to any phone on your network. 2 F rom the home screen, press the Menu key, then sele ct Features > User Login > Chang e User Login Password . The Change U ...
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Polycom 550 - page 50
User Guide for the SoundPoint IP 550/560 Phone 2 - 32 ...
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Polycom 550 - page 51
3 - 1 3 Using the Advanced Features of Y our Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 550/560 p hone. The topics include: • Using Multiple Ca ll Appearances • Using Text Messaging • Using Buddy Lists • Broadcasti ng Messages Using Push-to-Talk and Group Paging • Accessing Features ...
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Polycom 550 - page 52
User Guide for the SoundPoint IP 550/560 Phone 3 - 2 For example, the followi ng figure shows an active call with Laur en Gates on line 3161. The following figure shows an incoming ca ll from Jack Jones on the same line. T o answer an incoming call when c onfigured for multiple call appearances: >> Do one of the following: — Press or the Ho ...
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Polycom 550 - page 53
Using the Advanced Featu res of Y our Phone 3 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line , a counter displays on the display. Use the down arrow to access addi ti onal calls, or call appearanc es. To place an additional call on the same line, place the active call on hold, a ...
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Polycom 550 - page 54
User Guide for the SoundPoint IP 550/560 Phone 3 - 4 T o send a text message: 1. Do one of the following: — Press . Select Instant Messages . — Press . Select Features > Messages > Instant Messages . 2. If multiple lines are configured on your phone, first select from which line to send the message from the list using and . 3. Press the N ...
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Polycom 550 - page 55
Using the Advanced Featu res of Y our Phone 3 - 5 Using Buddy Lists A buddy list is a list of users/device s whose status, or presence, you can monitor. Users update their presence se tting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you ca n view their status in real-time from your phone. Your phone can “watch” t ...
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Polycom 550 - page 56
User Guide for the SoundPoint IP 550/560 Phone 3 - 6 Managing Buddies Manage your buddies by sel ecting the contacts whose presence you want to monitor. These contacts form your buddy status list. You add contacts to your buddy status list from your contact directory. T o add or delete a contact from your buddy list: 1. Press . 2. Select Contact Di ...
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Polycom 550 - page 57
Using the Advanced Featu res of Y our Phone 3 - 7 8. Press to return to the idle screen. Integrating With Microsoft Live Communications Ser ver 2005 Your system administrator can configur e your phone to work with Microsoft Live Communications Server 2005 an d communicate with others using Microsoft Office Communicator and Windows Messenger. From y ...
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Polycom 550 - page 58
User Guide for the SoundPoint IP 550/560 Phone 3 - 8 6. For Access, toggle to select Enabl ed. When enabled, you are allowing the contact to see your presence. When disabled (default), you are not allowing the contact to see your presence. 7. Press to return to the idle screen. Integrating With Microsoft Lync Ser ver 2010 Your system administrator ...
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Polycom 550 - page 59
Using the Advanced Featu res of Y our Phone 3 - 9 Calling Y our Buddies T o place a call from your buddy list: 1. Do one of the following: a Press , and select Features > Presence > Buddy Status . b Select the Buddies soft key. 2. Scroll to desired buddy in the list. 3. Press the Dial soft key or lift the handset. Broadcasting Messages Using ...
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Polycom 550 - page 60
User Guide for the SoundPoint IP 550/560 Phone 3 - 10 placed on hold. Phones play Priority broadcasts at the phone’s current audio level. • Emergency (for Group/Channel 25)—Broadc asts sent to Group/Channel 25 are considered Emergency broadcasts. All phones r eceive Emergency broadcasts (even if Do Not Dist urb is enabled), and play them imme ...
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Polycom 550 - page 61
Using the Advanced Featu res of Y our Phone 3 - 11 T o send a PTT broadcast: 1. Press the Talk soft key to select a channel to broadcast on. 2. From the PTT Channels List screen , select the channel to send the broadcast on (as shown next). The list displays the def ault channel, the most recent channel you sent a broadcast on, and other channels y ...
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Polycom 550 - page 62
User Guide for the SoundPoint IP 550/560 Phone 3 - 12 3. To start the broadcast, press and hold the Talk soft key. (You need to press the Talk soft key throughout the entire broadcast.) You’ll hear a ‘transmitting’ beep, and then th e phone displays the channel you are using (‘To:Teachers (Channel 18)’, as shown next). 4. Start talking. 5 ...
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Polycom 550 - page 63
Using the Advanced Featu res of Y our Phone 3 - 13 You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If you’ve enabled Do Not Dist urb on your phone, you’ll only receive Emergency broadcasts. Non-emergency broadcasts won’t display or play on ...
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Polycom 550 - page 64
User Guide for the SoundPoint IP 550/560 Phone 3 - 14 Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key, or by tapping the End PTT soft key. After you end a broadcast, the channel remains open so others can respond. If you release the Talk soft key without pre ssing the End PTT soft key: • You can resume the broadca ...
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Polycom 550 - page 65
Using the Advanced Featu res of Y our Phone 3 - 15 T o update the default channel: 1. Press , then select Settings > Basic > Preferences > Paging/PTT Confi guration > PTT Push to Talk . 2. Press the Edit soft key. 3. Enter the new default channel. 4. Press the Ok soft key. Updating Channel Subscriptions You can subscribe to any channel ...
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Polycom 550 - page 66
User Guide for the SoundPoint IP 550/560 Phone 3 - 16 2. From the PTT Channel Configuration screen, use the down arrow key to locate Accept While Busy , then pre ss the Select soft key. 3. From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled , then press the Ok soft key. The default setting is Disabled . ...
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Polycom 550 - page 67
Using the Advanced Featu res of Y our Phone 3 - 17 2. From the Paging Groups List screen, sele ct the paging group to send the page to (as shown next). The list displays the def ault paging group, the most recent group you paged, and other paging group that you can page. In the above example, the default paging group is Group 6 , the recent paging ...
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Polycom 550 - page 68
User Guide for the SoundPoint IP 550/560 Phone 3 - 18 You’ll receive pages on the paging groups y ou’re subscribed to as well as Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled Do Not Disturb , you’ll only receive E mergency pages. Non-emergency pages won’t display or play on your phone. Receiving Pages When Yo u’ ...
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Polycom 550 - page 69
Using the Advanced Featu res of Y our Phone 3 - 19 An incoming page plays from the spea kerphone by default. If you lift the handset or press the Headset key, you’ll hear a dial tone. Updating the Default Paging Group If you don’t select a group to send your pages to, your page will automatically go to the default paging group, Group 1. If you ...
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Polycom 550 - page 70
User Guide for the SoundPoint IP 550/560 Phone 3 - 20 Allowing Pages to Play During Active Calls The Accept While Busy option allows pa ge s to come in as active calls (if enabled) or held calls (if disable d). If enabled, a page will interrupt telephone calls and you’ll be able to hear the audio of both the telephone call and the page. The party ...
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Polycom 550 - page 71
Using the Advanced Featu res of Y our Phone 3 - 21 T o re-submit or enter your login credentials: 1. Press , then select Settings > Basic> Login Credentials . The Login Credentials Domain screen displays. 2. Enter the domain, user name, and passwor d, then press the Submit soft key. Updating Y our Phone’ s Configuration Your phone can often ...
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Polycom 550 - page 72
User Guide for the SoundPoint IP 550/560 Phone 3 - 22 T o restar t the phone: 1. Press . 2. Select Settings > Basic > Restart Phone . “Are you sure?” appears on the screen. 3. If you still want to restart your phone, press the Yes soft key. The restart process begins. The process ends when the idle screen appears. Note Do not restart your ...
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Polycom 550 - page 73
4 - 1 4 Customizing Y our Phone You can customize your Polycom® SoundPoint IP 550/560 desktop phone by adjusting settings such as: time and da te, display contrast, and ring type. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from differ ent contacts in different ways. This chapter provi ...
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Polycom 550 - page 74
User Guide for the SoundPoint IP 550/560 Phone 4 - 2 You can select from various formats for th e time and date display. You can also disable the time and date so they do not display on the phone. T o configure the time and date for mats: 1. Press . 2. Select Settings > Basic > Preferences > Time & Date . 3. Select from Clock Date, Clo ...
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Polycom 550 - page 75
Customizing Y our Phone 4 - 3 2. Select Settings > Basic > Contrast . 3. Press the Up or Down soft keys, or the volume keys, to incr ease or decrease the display contrast. 4. Press the Ok soft key to accept y our changes. 5. Press to return to the idle screen. Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 550/560 p ...
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Polycom 550 - page 76
User Guide for the SoundPoint IP 550/560 Phone 4 - 4 3. Select Backlight On Int ensity . 4. Scroll to select high (default), medium, low, or off, and then press the Select soft key. Press the Save soft key to accept your changes. 5. Select Backlight Idle Intensit y . 6. Scroll to select high, medium, low (default), or off, and then press the Select ...
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Polycom 550 - page 77
Customizing Y our Phone 4 - 5 9. Press the Ok soft key to accept y our changes. 10. Press to return to the idle screen. Changing the Backlight Timeout You can change the length of time your phone is idle before the backligh t changes to the Backlight Idle Int ensity. T o change the backlight timeout: 1. Press . 2. Select Settings > Basic > Ba ...
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Polycom 550 - page 78
User Guide for the SoundPoint IP 550/560 Phone 4 - 6 T o select a head set that suppor ts electroni c hookswitch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Headset . 3. Scroll to select your headset, and then press the Select soft ke y. 4. Press to return to the idle screen. ...
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Polycom 550 - page 79
Customizing Y our Phone 4 - 7 Selecting the Correct Headse t for Electronic Hookswitch This feature allows you to answer your phone from your headset if you are using one. T o select a head set that suppor ts electroni c hookswitch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Headset . 3. Scroll to select you ...
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Polycom 550 - page 80
User Guide for the SoundPoint IP 550/560 Phone 4 - 8 4. Scroll to select the desired ring type. To hear the selected ring type, press the Play soft key. 5. Press the Select soft key to change to the selected ring type. 6. Press to return to the idle screen. Changing the Audible Ringer The SoundPoint IP 550/560 phone can play the audible ringer of a ...
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Polycom 550 - page 81
Customizing Y our Phone 4 - 9 3. Scroll to select the de sired ring destinati on. Choose Speaker, Handset, Headset, or Active as the aler ting destination for the audible ringer. 4. Press the Select soft key to change to the selected audible rin ger. 5. Press to return to the idle screen. Changing the Language The SoundPoint IP 550/560 p hone suppo ...
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Polycom 550 - page 82
User Guide for the SoundPoint IP 550/560 Phone 4 - 10 4. Press the Select soft key to change to the highlighted language. Text that appears on the graphic displa y will change to the language of your choice. 5. Press to return to the idle screen. Changing the Background You can change the picture or design that appears on the gr aphic display. A de ...
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Polycom 550 - page 83
Customizing Y our Phone 4 - 11 3. Scroll to highlight the background you want. 4. Press the Select soft key to change to the highlighted background. 5. Press to return to the idle screen. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic disp lay. A default soft key label col or displays when the ...
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Polycom 550 - page 84
User Guide for the SoundPoint IP 550/560 Phone 4 - 12 2. Select Settings > Basic > Preferences > Label Color . Using the dialpad keys 1, 3, 7, and 9 change the soft key color to your desired color. The Label soft key on the right reflects your changes. 3. Press the Save soft key to accept your changes. 4. Press to return to the idle screen ...
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Polycom 550 - page 85
Customizing Y our Phone 4 - 13 Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list can contain up to 100 entries. Press followed by Call Lists > Missed Calls , Received Ca lls , or Placed Calls (shown below). Manage the call list by doing the following : • To edit the phone number, press the Ed ...
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Polycom 550 - page 86
User Guide for the SoundPoint IP 550/560 Phone 4 - 14 Managing Contacts You can store a large number of cont acts in your phone's local co ntact directory, accessible by pressing and selecting Contact Directory . You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have read access ...
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Polycom 550 - page 87
Customizing Y our Phone 4 - 15 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper /lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 6. Enter a contact number. T h i s i s a r e q u i r e d f i e l d a n d i t m u s t b e ...
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Polycom 550 - page 88
User Guide for the SoundPoint IP 550/560 Phone 4 - 16 Block Buddy fields, refer to Managing Buddie s on page 3-6 .Press the Save soft key to accept y our changes. 10. Press to return to the idle screen. Adding Contacts From Call Lists T o add a contact to the local contact director y from a call list: 1. Do one of the following: a Press , and then ...
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Polycom 550 - page 89
Customizing Y our Phone 4 - 17 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic displ ay. Only the first name, last name, and phone number are saved. 6. Press to return to the idle screen. Ed ...
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Polycom 550 - page 90
User Guide for the SoundPoint IP 550/560 Phone 4 - 18 7. Press to return to the idle screen. Deleting Contacts T o delete a contact from the local contact di rector y: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the More soft key followed ...
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Polycom 550 - page 91
Customizing Y our Phone 4 - 19 2. Select Corporate Directory . 3. Search for the contact. Refer to Searching the Corporate Directory on page 4-20 . 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Dial soft key. Searching for Contacts Searching the Contact Director y T o search for a contact in th ...
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Polycom 550 - page 92
User Guide for the SoundPoint IP 550/560 Phone 4 - 20 5. Press the Search soft key again. You can dial any successful matches fr om the resulting information on the graphic display. Searching the Corporate Director y T o search for a contact in the corporate director y (if enabled): 1. Press . 2. Select Corporate Directory . Note Y ou r phone can r ...
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Polycom 550 - page 93
Customizing Y our Phone 4 - 21 3. Search for the contact in one of the following ways: — In the search line, enter the first fe w cha racters of the contacts’s last name using the dial pad. For example, to search for Carol Wo ller, enter wo in the search line. Press the Submit soft key. In this example, Carol Woller appears in the search result ...
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Polycom 550 - page 94
User Guide for the SoundPoint IP 550/560 Phone 4 - 22 — Press the AdvFind soft key, enter searc h values in the displayed fields. For example, enter Byron Smith as the first na me and last nam e. Press the Submit s o f t k e y . I n t h i s e x a m p l e , Bryon Smith appears in the search result s. You can dial any successful matches fr om the r ...
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Polycom 550 - page 95
Customizing Y our Phone 4 - 23 T o set a distinctive ri ng type for a contact: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key, and then scroll down to the Ring Type field. 5. Navigate Left or Right to select the desired Ring ...
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Polycom 550 - page 96
User Guide for the SoundPoint IP 550/560 Phone 4 - 24 4. Press the Edit soft key, and then scroll down to the Auto Reject field. 5. Toggle to select Enabled. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. Diver ting Calls You can customize your phone so incoming calls from a particular contact are transfer ...
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Polycom 550 - page 97
Customizing Y our Phone 4 - 25 8. Press the Save soft key to accept your changes. 9. Press to return to the idle screen. System Customizations Support for multiple lines, multiple line keys per line, or shared lines can be configured by your system administrator. See your system adminis trator for details regarding these customiza tions. ...
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Polycom 550 - page 98
User Guide for the SoundPoint IP 550/560 Phone 4 - 26 ...
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Polycom 550 - page 99
5 - 1 5 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter wh en you use your Polycom® SoundPoint IP 550/560 phone. The tables in this c h apter list possible trouble symptoms, the likely causes of these problems, and the re commended corrective actions to take ...
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Polycom 550 - page 100
User Guide for the SoundPoint IP 550/560 Phone 5 - 2 Power and Star tup Controls Symptom Problem Corrective Action There are power issues. The Sound Point IP 550/560 phone has no power. Do one of the following: • Check if the phone is properly plugged into a functional AC outlet. • If using PoE, check that the ethernet cable is properly plugged ...
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Polycom 550 - page 101
T roubleshooting Y our Phone 5 - 3 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 550/560 phone is not in an active state. Do on e of the following: • Press the keys more slowly . • T o confirm that the line is active, press the Menu key , and then select Sta ...
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Polycom 550 - page 102
User Guide for the SoundPoint IP 550/560 Phone 5 - 4 Audio Calling Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or t ...
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Polycom 550 - page 103
T roubleshooting Y our Phone 5 - 5 The phone does not ring. Ring volume is low . Do one of the following: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check the Alerting Destination from Menu > Ba sic > Set tings > Preferences > Aud ible Ringer . Outbound or inbound calling is unsuccessful. Do ...
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Polycom 550 - page 104
User Guide for the SoundPoint IP 550/560 Phone 5 - 6 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. The expansion module is not working. Power is not correctly applied to the SoundPoint IP 550/560 phone or the SoundPoint IP Color Expansion Module. Do one of the following: • ...
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Polycom 550 - page 105
T roubleshooting Y our Phone 5 - 7 Productivity Suite T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, thir d-party headset (if present), keypad mappings, and color LCD display ...
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Polycom 550 - page 106
User Guide for the SoundPoint IP 550/560 Phone 5 - 8 ...
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Polycom 550 - page 107
Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United Sta ...
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Polycom 550 - page 108
User Guide SoundPoint IP 550/560 Phone Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase fr om ...
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Polycom 550 - page 109
Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se un ...
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Polycom 550 - page 110
User Guide SoundPoint IP 550/560 Phone Regulator y Notices - 4 Safety and Compli ance (continued) CE and VCCI Mark This SoundPoint IP 550/560 SIP is marke d with the CE ma rk. This mark indicates compl iance with EC Directives 2006/95/EC and 2004/1 08/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, ...
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Polycom 550 - page 111
Regulator y Notices Regulator y Notices - 5 New Zealand Telep ermit Polycom SoundPoint IP560 VoIP Telephone PTC 220/08/0 09 PTC General Warning 1. The grant of a T elepermit for any item of terminal equipm ent i ndicates only tha t T elecom has accepted that the item complies with minimum conditio ns for connection to its network. It indicates no e ...
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Polycom 550 - page 112
User Guide SoundPoint IP 550/560 Phone Regulator y Notices - 6 New Zealand Telep ermit Spe cia l Cond iti on s PTC General Warning 1. The grant of a T elepermit for any item of terminal equi pment indicates only that T elecom has accepted that the item complies with minimum conditions for connection to it s network. It indica tes no endorsement of ...
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Polycom 550 - page 113
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pro ...
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Polycom 550 - page 114
2.6 Copyright. All title and copyrights in and to the Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers. The So ...
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Polycom 550 - page 115
refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the ...
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Polycom 550 - page 116
not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This A ...
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