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Manual BT Broadband

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Summary
  • BT Broadband - page 1

    Ofces worldwide The services described in this publication are subject to availability and may be modied from time to time. Services and equipment are supplied subject to British T elecommunications plc’ s respective standard conditions of contract. Nothing in this publication forms any part of a contract. © British T elecommunications plc ...

  • BT Broadband - page 2

    1234 5 Check your box cont ents. Fit an ADSL lter to every phone socket that you use in your home. Sockets could be used by t elephones, faxes and digital TV bo xes (e.g. Sky ® ). These devices need to use a lter to pr event inter fer ence with your broadband service. Using the br oadband cable (grey ends), connect your Hub to an ADSL lte ...

  • BT Broadband - page 3

    B T T otal Br oadband U ser Guide Follow   guide r st ...

  • BT Broadband - page 4

      T o install your BT Home Hub, please follow your handy    guide. This User Guide booklet contains mor e detailed set-up and ser vice information, including troubleshooting.  5 Y our BT Home Hub and B T T otal Broadband.  9 Setting ...

  • BT Broadband - page 5

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  • BT Broadband - page 6

     Hold tight! Y our super-fast broadband is her e! Thanks for choosing B T T otal Br oadband.   For simple, quick br oadband set-up, we sugges t you use our separat e  guide. Use the guide you’ re reading now t o nd out all about your broadband service, including more detai ...

  • BT Broadband - page 7

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  • BT Broadband - page 8

    Learn about…  ...

  • BT Broadband - page 9

     Learn about… ...

  • BT Broadband - page 10

    Learn about…   Y our complete broadband package includes lots of gr eat features to help you get the most out of the internet.    BT Home Hub 7 BT T otal Broadban ...

  • BT Broadband - page 11

     Learn about… B T T otal Broadband Y our super-fast BT T otal Broadband ser vice includes lots of great f eatures and ser vices, including email, security , great online cont ent and more. Once you’ve set up your Hub and are online, nd out about all the gr eat things BT T otal Broadband has to off er at  ? ...

  • BT Broadband - page 12

    Set-up  ...

  • BT Broadband - page 13

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  • BT Broadband - page 14

    Set-up   Getting set up with BT T otal Broadband is easy . Simply follow the separ ate  guide and CD or use this section for more detailed set-up inf ormation.   ...

  • BT Broadband - page 15

     Set-up    Open your Hub box and check you’ve every thing you need to get star ted. Y ou may not need to use all the items enclosed t o set up your broadband. W e’ll explain what you need as you go through this set-up. If something you need to use is missing, please call us on 0800 731 0265. ...

  • BT Broadband - page 16

    Set-up     If this is your rst connection to the internet, please go to step 4. If you already connect to the int ernet using a modem, router or Hub, it   to avoid problems ...

  • BT Broadband - page 17

     Set-up    Y our Hub needs to be plugged into mains power and one of the ADSL lters that you tted in step 4.  Plug the broadband cable (gr ey ends) into the Broadband sock et on your Hub and the DSL socket on one of the ADSL lters.  Plug the power cable into your Hub’ s power socket and ...

  • BT Broadband - page 18

    Set-up     W ait for your Hub’ s Broadband light to glow blue. This will tak e a few minut es. If the Broadband light isn ’t glowing blue af ter a f ew minutes, see page 24    Decide how you’ re going to connect your comp ...

  • BT Broadband - page 19

     Set-up  (recommended) Run the CD to help you connect your comput er to your Hub and mak e sure your computer is set up correctly f or using BT T otal Broadband. If you have more than one computer , run the CD on each one to connect it to your Hub.  Inser t the CD i ...

  • BT Broadband - page 20

    Set-up  > If you don ’t have a wireless adapter or your computer isn ’t wireless-enabled, see page 40  Find your Hub’ s preset network name/SSID and wireless k ey . These are printed on your wireless settings car d (found in your Hub’ s box) and also on the back of your Hub. Network name/SSID: Wireless k ey: Security type: WP ...

  • BT Broadband - page 21

     Set-up  Use your wir eless adapter’s software to set up your wir eless connection – its help function may be useful if you’ re not sure how to do this – or f ollow the instructions for your computer’ s operating system below .   ...

  • BT Broadband - page 22

    Set-up     – you’ re now connected to B T T otal Broadband using your BT Home Hub. T o continue set-up and explore BT T otal Broadband’ s great feat ures, including security , email, B T Broadband T alk – and more, go to   ...

  • BT Broadband - page 23

     Set-up  Open your web browser – you should be on the internet. . If you can ’t connect to the internet, please r estar t your computer and try these s teps again. > If you still can ’t connect, please check your computer’ s IP settings are correct (see page 44) or run the CD > If a dial-up window appears, see page 45   ...

  • BT Broadband - page 24

     Help ...

  • BT Broadband - page 25

    Help  ...

  • BT Broadband - page 26

    Help   How to get help – if you need it – including broadband connection and general tr oubleshooting.   Connecting to the internet using the B T Home Hub 24 Connecting to the internet using other devices (i.e. ...

  • BT Broadband - page 27

     Help Help with connecting to the internet using the B T Home Hub For example: you can ’t browse the internet or send email, and your internet connection ’s very slow .        Press and r elease the Restart button on the side of your Hub, and then restar t yo ...

  • BT Broadband - page 28

    Help       – do not turn off or restar t your Hub when the Upgr ading light is ashing orange. Y our Hub’ s sof tware is being upgr aded remotely . Please wait – it can take up to 30 minutes befor e ...

  • BT Broadband - page 29

     Help    Y our Hub is connecting to broadband. Please wait a while.   After you’ve ins talled your Hub, it can tak e ...

  • BT Broadband - page 30

    Help    Broadband is active, but your Hub can ’t connect to it.  Check broadband service status by calling 0800 169 0199. If ser vice is okay , restart your Hub by pressing and releasing the Restart button on the side of the Hub.  W ait a couple of minutes u ...

  • BT Broadband - page 31

     Help     tr y unplugging the lter and plugging your phone directly into the phone socket – if ther e’s a dial tone this indicates a faulty ADSL lter . T r y swapping the lter  if you’ re using an ...

  • BT Broadband - page 32

    Help    Y our Hub is connected to br oadband, but there may be a pr oblem with your computer and/or its connection to the Hub. T r y the f ollowing:  restart your Hub by pressing and releasing the Restart button at the side of the Hub  restart your computer ? ...

  • BT Broadband - page 33

     Help Help with connecting to the internet using other devices (i.e. not the B T Home Hub) If you aren ’t using a BT Home Hub, please check your equipment’ s documentation – there may be a tr oubleshooting section. Y our router’ s lights can of ten also help you identify a problem. The following tips may also help:  make sur e all ...

  • BT Broadband - page 34

    Help  Setting up or using a B T T otal Broadband f eatur e For example: B T email set-up, using BT Broadband T alk, connecting to your Hub using wireless, B T security set-up and more.  Find out what’ s included in your BT T otal Broadband service and how to set up feat ures such as email, security , your ...

  • BT Broadband - page 35

     Help General tr oubleshooting In this section you’ll nd some answers to the more common connection problems. If you’ re online, see   for lots mor e help and advice.  My CD won ’t run. What should I do? 33 Where can I nd my username and passwor ...

  • BT Broadband - page 36

    Help  My computer or device does’t work with WP A, can I still use wireless on my Hub? 41 The wireless connection to my Hub is unr eliable. What can I do? 42 My computer displays a message ‘Windows cannot congure this wireless connection ’ when I tr y to set up a wireless connection. What can I do? 42 Where can I get some help wit ...

  • BT Broadband - page 37

     Help  Y our username and password details wer e sent to you by email or letter when you order ed the ser vice. Y our username is usually  ? ...

  • BT Broadband - page 38

    Help  If you no longer have a need for old electrical equipment, please dispose of it following your local authority’ s recycling advice. F or more information, please contact your local authority or the equipment’ s seller .  ? ...

  • BT Broadband - page 39

     Help  Follow the example below that most closely matches your home set-up:          ? ...

  • BT Broadband - page 40

    Help         ? ...

  • BT Broadband - page 41

     Help   No. When you get to  guide step 3, you’ll simply plug your broadband cable straight into the ADSL master sock et’ s DSL ...

  • BT Broadband - page 42

    Help  Please note: if you use an online speed checker t o test your broadband speed during these ten days, it may give you an inaccurat e and misleading result. If it’ s   , please try the following:  restart your Hub by pressing and releasing the Restart button on the side of the Hub  chec ...

  • BT Broadband - page 43

     Help    Y our BT Home Hub only accepts Ethernet (wir ed) or wireless connections. If your computer doesn ’t have an Ethernet por t, yo ...

  • BT Broadband - page 44

    Help     It may be possible to upgrade your comput er operating system or wir eless adapter to suppor ...

  • BT Broadband - page 45

     Help  W e recommend you keep your Hub and computers at least 20 feet away fr om refriger ators and microwave ovens. Thick walls, metallic sur faces (e.g. ...

  • BT Broadband - page 46

    Help  computer by clicking Start then All progr ams and looking through the list. Once you nd this software, you can either use it to set up your wireless connection – its help function may be useful if you’ re not sure how to do this – or there may be a tick box that allows Windows to contr ol the wireless set-up. Then follow the ...

  • BT Broadband - page 47

     Help          Go to ...

  • BT Broadband - page 48

    Help        Go to St ...

  • BT Broadband - page 49

     ...

  • BT Broadband - page 50

    Y our BT Home Hub     Y our BT Home Hub ...

  • BT Broadband - page 51

     Y our BT Home Hub ...

  • BT Broadband - page 52

    Y our BT Home Hub     All you need to know about your Hub’ s lights, buttons and settings.   Hub over view 50 Hub buttons summary 51 Hub lights 52 Hub so ...

  • BT Broadband - page 53

     Y our BT Home Hub Find Handset Reset to Defaults Wireless Association Restart Us e the Hu b ligh t s to che ck ho w the H ub and bro adb and c onne c tio n are wor ki ng – se e pag e 52 Us e but t ons f or re s ta r tin g Hub and wire les s set -up – see pag es 5 1 and 16, respectively Cl ip on t his cov er to help keep your ca ble s tid ...

  • BT Broadband - page 54

    Y our BT Home Hub  Hub buttons summar y  Sets your Hub to wireless association mode. Pr ess this button and the Phone and Wireless lights ash or ange. This button is used to connect a BT Hub Phone to your Hub. Please ref er to the BT Hub Phone User Guide ...

  • BT Broadband - page 55

     Y our BT Home Hub Hub lights Here’ s a quick summar y of what your Hub lights mean…     Hub power on Conn ect ed to broadband Wireless enabled B T Br oadban d T alk enabled –    Hub star ting up Connecting to broadband (please wait) – Conn ...

  • BT Broadband - page 56

    Y our BT Home Hub  Hub sockets summary Power sock et connects Hub to mains power using the Hub’ s power adapter Broadband sock et connects Hub to your broadband line via an ADSL lt er Ethernet socket connects computers, games consoles or other devices using a wired connection Phone socket connects a standard telephone to your Hub f or ...

  • BT Broadband - page 57

     Y our BT Home Hub Hub feat ures There ar e many feat ures that your Hub off er s although many are advanced and aren ’t required in normal day-to-day use. Access Hub Manager and click on Help to nd out more. T wo key Hub f eatur es are described in mor e detail below .   Y ou can save energy when y ...

  • BT Broadband - page 58

    Notices    As you know , with BT T otal Broadband and your BT Home Hub you can enjoy adding a number of services to your home network. Add these to all the online activities you may also be doing – such as listening to internet radio, watching online video and downloading les – and you ...

  • BT Broadband - page 59

     Notices  This product intentionally gener ates low-level radio fr equency signals and as such, there is a very small risk that this product may interfere with sensitive medical devices, for example a heart pacemaker , when in close pr oximity . If you have any concerns, BT r ecommends that you consult the medical device manufacturer befor ...

  • BT Broadband - page 60

    Useful inf ormation   Broadband Lif e: www .bt.com/broadbandlife Y our BT Y ahoo! Home Page: bt. yahoo.com Help and suppor t: www .bt.com/broadband/help BT Y ahoo! Online help: bt. yahoo.com/help BT Br oadband T alk help: www .bt.com/broadbandtalk/help BT Digital V ...

  • BT Broadband - page 61

     Index ADSL lters 13, 14, 36-37, 38 Anti-virus 31 Broadband Lif e 8, 19, 20, 31 Broadband light 26. 27, 28, 29 Broadband speed 3, 39 BT Access Contr ol 54 BT Br oadband T alk 31, 34, 51 BT Home IT Support 1, 31, 43 BT Hub Phone 35, 51, 54 BT P ower Save 51, 54 Connecting Hub to computer 15–20 Email address 34 Ethernet 12, 19, 29, 40 Exte ...

  • BT Broadband - page 62

    Ofces worldwide The services described in this publication are subject to availability and may be modied from time to time. Services and equipment are supplied subject to British T elecommunications plc’ s respective standard conditions of contract. Nothing in this publication forms any part of a contract. © British T elecommunications plc ...

Manufacturer BT Category Network Card

Documents that we receive from a manufacturer of a BT Broadband can be divided into several groups. They are, among others:
- BT technical drawings
- Broadband manuals
- BT product data sheets
- information booklets
- or energy labels BT Broadband
All of them are important, but the most important information from the point of view of use of the device are in the user manual BT Broadband.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals BT Broadband, service manual, brief instructions and user manuals BT Broadband. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product BT Broadband.

Similar manuals

A complete manual for the device BT Broadband, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use BT Broadband by users. Manuals are usually written by a technical writer, but in a language understandable to all users of BT Broadband.

A complete BT manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual BT Broadband - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the BT Broadband, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the BT Broadband, that we can find in the current document
3. Tips how to use the basic functions of the device BT Broadband - which should help us in our first steps of using BT Broadband
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with BT Broadband
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of BT Broadband in a specific country, if it was not possible to solve the problem on our own.

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