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Avaya Definity 8102 - page 1
AT&T DEFINIT Y ® Communications System Generic 2 and System 85 8102 and 8110 Telephone User's Guide ...
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NOTIC E While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT& ...
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Avaya Definity 8102 - page 3
Your 8102 and 8110 Telephones The 8102 and 8110 telephones are similar in appearance; however, the 8110 telephone has an added built-in speakerphone. (If you have an 8110 telephone, you may also be able to use the Auto Answer feature.) Both telephones are designed to help you use the many features the the AT&T DEFINITY® Communications System G ...
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Figure 2. 8102 Telephone, Side and Bottom Views Figure 3. 8110 Telephone, Top View 2 ...
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Figure 4. 8110 Telephone, Side and Bottom Views Starting with the handset on the TOP VIEW and continuing clockwise Handset For placing and answering calls. In most cases, you must lift the handset (go off-hook) before you can use a feature. Also known as the receiver. Data jack Adjunct (equipment) jack (on the 8102 only) Auxiliary power jack (on th ...
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Avaya Definity 8102 - page 6
Hold button Redial button Auto Answer button (on the 8110 only) Mute button (on the 8110 only) Message light Dial pad Speaker button (on the 8110 only) Flash button Program button For putting a call on hold. For redialing the last number you dialed. For automatically activating the built-in speakerphone whenever a call comes in. For turning off the ...
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Avaya Definity 8102 - page 7
A Quick Look at the Features The following lists voice features and briefly explains what each one does and how you might want to use it. The features in this guide have been divided into 2 categories: ● ● Phone Features Those telephone features that you can use immediately no matter which communications system your telephone is connected to. N ...
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Avaya Definity 8102 - page 8
Switch Features Abbreviated Dialing (AD) Allows you to store selected telephone numbers as 3 or fewer digits for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature code. There are 3 possible type of lists — personal, group, and system — and you can have a total of 13 lis ...
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Avaya Definity 8102 - page 9
Last Number Dialed Automatically redials the last number you dialed, either an extension or an outside number. Available with DEFINITY® Generic 2 and System 85 R2V4 and some R3V3 systems. Check with your System Manager to see if the feature is available in your system. Leave Word Calling (LWC) Leaves a message for another extension to call you bac ...
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Avaya Definity 8102 - page 10
How to Use the Features Many features are available for use with your 8102 and 8110 telephones. The procedures which follow give short, step-by-step instructions for using each feature. For your convenience, features are listed alphabetically. Special Instructions for General Use As you operate the features assigned to your telephone, keep in mind ...
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Avaya Definity 8102 - page 11
Phone Features The following features can be used no matter which communications system your 8102 or 8110 telephone is connected to. Remember that you can use the Speakerphone and Mute features only if you are using an 8110 telephone. Some 8110 users will also be able to use the Auto Answer feature. Answering and Placing a Call ✔ Note: If you are ...
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Avaya Definity 8102 - page 12
Auto Answer (for 8110 Users) To have your telephone automatically answer a call Note: For this feature to operate properly on your switch, your line must be administered as "data restricted." Also, for your information, the Auto Answer button is removable and can be replaced by a flat cap (packed in the box with 8110 terminal). If the but ...
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Avaya Definity 8102 - page 13
Hol d ✔ Note: If you want to place or answer another call or activate another feature while you have a call on hold, you can use the Switch Feature, Hold (with Second Dial Tone). For directions on using this feature, see "Hold (with Second Dial Tone)" under the sections, Switch Features. To put a call on hold 1 Press [ HOLD ] ● Red li ...
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Avaya Definity 8102 - page 14
Mute (for 8110 Users) To prevent the other 1 Press [ MUTE ] party from hearing you ● Red light next to [ MUTE ] goes on (to mute microphone) ● Other party cannot hear you To resume talking to 1 Press [ MUTE ] the other party (to turn ● Red light next to [ MUTE ] goes off on speakerphone microphone, or handset 2 Resume conversation with the ot ...
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Avaya Definity 8102 - page 15
To insert the button designation card on 1 your telephone 2 3 4 5 If you are using a new telephone, remove the button designation card from the box in which the telephone was shipped In the blank space next to the appropriate Programmable Dialing button, write or type the name or telephone number that you want to store there Fold along the perforat ...
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Avaya Definity 8102 - page 16
To dial a number with 1 Pick up handset a programmable or dialing button if you are using an 8110 telephone, you can press [ SPKR ] 2 When you hear dial tone, press appropriate programmable dialing button ● Number programmed on the button is automatically dialed To erase a number 1 Press [ PROGRA M ] stored on a 2 Press button to be cleared twice ...
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Avaya Definity 8102 - page 17
For example, if you need 2 pauses inserted between the access code, such as "9," and the remainder of the telephone number you are dialing, you would press [ PAUS E ] twice. Note: You may store up to 3 different access code/pause combinations. 4 Press [ PROGRA M ] again EXAMPLE In the following example, there are 3 different access code/p ...
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Avaya Definity 8102 - page 18
To erase all stored access codes 1 2 3 Press [ PROGRA M ] Press [ REDIAL ] twice Press [ PROGRA M ] again [programming tone] Speakerphone (for 8110 Users) To place/answer a call 1 Press [ SPKR ] without lifting the handset, or to use ● Red light goes on next to button speakerphone with any 2 Place or answer call, or access selected feature featur ...
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Avaya Definity 8102 - page 19
To resume talking to 1 Press [ MUTE ] other party (to turn on ● Red light next to [ MUTE ] goes off speakerphone microphone, or handset 2 Resume conversation with other party again) To change from speakerphone to handset 1 Lift handset and talk ● Red light next to [ SPKR ] goes off To change from handset to speakerphone 1 During a call using ha ...
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Avaya Definity 8102 - page 20
Switch Features ● ● Since your 8102 or 8110 telephone is connected to a DEFINITY Generic 2 or System 85 communications system, you may be able to use any of the following features. Check with your System Manager to see which of these features have been assigned to your telephone. Special InstructIons The first time you use these procedures, you ...
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Avaya Definity 8102 - page 21
6 Press [ # ] [confirmation tone] ● Number is stored ● Repeat steps 3 through 6 if you want to program additional items on the same list 7 Hang up to end programming ● If you want to continue programming begin again at step 2 to program another personal list Note: Record your personal list items on the Abbreviated Dialing list in the back of ...
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Avaya Definity 8102 - page 22
To cancel Automatic 1 Dial Automatic Callback cancel code (while off-hook) Callback [confirmation tone] Call Forwarding — Busy/Don't Answer To activate Call 1 Dial Call Forwarding — Busy/Don’t Answer code Forwarding — (while off-hook) [dial tone] Busy/Don't Answer 2 Dial extension where calls will be sent [confirmation tone] Note: ...
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Avaya Definity 8102 - page 23
Call Forwarding — Follow Me To temporarily redirect all calls to an extension 1 2 or outside number of your choice Dial Call Forwarding — Follow Me code (while off- hook) [dial tone] Dial extension or number where calls will be sent [confirmation tone] Note: You may hear a half ring for each call forwarded after you have activated this feature ...
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Avaya Definity 8102 - page 24
To retrieve parked call 1 Dial Call Park answer-back code [dial tone] from any extension 2 Dial channel number where call was parked against [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by another party. Call Pickup To answer a call to a 1 Dial Call Pickup code (while off-hook) member of yo ...
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Avaya Definity 8102 - page 25
Call Waiting To answer a call 1 Complete present call and hang up [ringing] waiting tone ● Receive ringing from waiting call (1—internal, 2— outside, 3—priority) 2 Pick up and answer To answer a call 1 waiting tone, putting present call on hold 2 Press [ FLAS H ] [recall dial tone] ● Present call put on hold Dial Call Waiting answer/hold ...
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Avaya Definity 8102 - page 26
Hold (with Second Dial Tone) ✔ To put a call on soft 1 Press [ FLASH ] [recall dial tone] hol d 2 Dial Hold code [dial tone] Note: If you hang up, held call sends a 3-burst priority ring. To return to a held call 1 Hang up, receive 3-burst priority ring, and lift handset To put a call on hold 1 Press [ FLASH ] [recall dial tone] and place call 2 ...
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Avaya Definity 8102 - page 27
Last Number Dialed To automatically redial 1 the last number you dialed (extension outside number, or trunk/feature code) Dial Last Number Dialed code (while off-hook) ● Number is automatically dialed (up to 20 digits) Note: Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your System Manager to learn if the ...
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Avaya Definity 8102 - page 28
To cancel a Leave 1 word calling message (you cannot cancel messages for an 2 AUDIX Subscriber) Dial Leave Word Calling cancel code (while off-hook) [dial tone] Dial extension [confirmation tone] ● Message is deleted Note: If reorder tone is heard, message is not deleted; try again. Priority Calling To place a priority call 1 (3-burst ring) 2 Dia ...
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Avaya Definity 8102 - page 29
Send All Calls To send all incoming 1 Dial Send All Calls code [confirmation tone] calls (except priority, intercom and personal Note: You may hear a half ring as each call is sent to office calls) coverage if you have a DEFINITY Generic 2 or System immediately to an 85 R2V4. assigned extension, AUDIX or message center for coverage To cancel Send A ...
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Avaya Definity 8102 - page 30
Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those that you hear through the handset (receiver) or the speaker, if you have one. Ringing Tones ● ● ● ● 1 ring — A call from another extension. 2 rings — A call from outside or from the attendant. 3 rings — A priority call from another extens ...
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Avaya Definity 8102 - page 31
Key Words to Know access code See feature code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and ourgoing calls at the main telephone console. AUDIX Audio Information Exchange, an optimal voice mail and message service that provides coverage for calls to you by recording callers' messages a ...
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Avaya Definity 8102 - page 32
phone features Those telephone features that you can use immediately no matter which communications system your telephone is connected to. pickup group A group of telephone users who can answer calls for each other through the Call Pickup feature. Group members are determined by the System Manager and are usually located in the same work area or pe ...
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Avaya Definity 8102 - page 33
Quick-Reference Lists Feature Codes Feature Cod e Feature Code ABBREVIATED DIALING Personal Group System Program AUTOMATIC CALLBACK Cancel CALL FORWARDING — BUSY/DON'T ANSWER Cancel CALL FORWARDING — FOLLOW ME Cancel CALL PARK Answer Back CALL PICKUP CALL WAITING HOLD LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL C ...
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