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BT Hub Phone 2.1 - page 1
Job No. 8719 Client BT Project BT Home Phone 2. 1 UG FULL VERSION Revision 3-02-DR Modied 22/08/08 Creat ed 25/ 04/ 08 B T Hub Phone 2.1 f or use with B T Broadband T alk U ser Guide ...
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BT Hub Phone 2.1 - page 2
Thank you f or choosing BT W e hope you enjoy using your stylish new B T Hub Phone to make gr eat-value calls with B T Broadband T alk. Best wishes, B T T otal Broadband team ...
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BT Hub Phone 2.1 - page 3
F ollow these simple s teps to set up your B T Hub Phone 2.1 For mor e detailed instructions and troubleshooting, please see page 12. Quick S tar t Fold out ...
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BT Hub Phone 2.1 - page 4
For mor e detailed instructions and troubleshooting, please see page 12. 2 Check box cont ents. BT H ub P hon e 2.1 8 Place the Hub Phone in its cradle and leave it t o charge f or 24 hours before making any calls. 4 When Register handset t o your Home Hub appears on the handset screen, press OK . OK Register handset to your Home Hu b 6 Press OK on ...
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BT Hub Phone 2.1 - page 5
1 For simple, quick B T Hub Phone set-up, we suggest you use our Quick Star t guide. Use the r est of this booklet to nd out all about your BT Hub Phone and making gr eat-value calls over the internet with B T Broadband T alk, including more detailed information and set-up. Learn about… 3 BT Hub Phone and B T Broadband T alk. Set-up 9 More det ...
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BT Hub Phone 2.1 - page 6
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BT Hub Phone 2.1 - page 7
Learn about… ...
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BT Hub Phone 2.1 - page 8
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BT Hub Phone 2.1 - page 9
5 Y our BT Hub Phone is easy to use and specially designed for BT Br oadband T alk. Use this section to learn about: BT Hub Phone 5 BT Br oadband T alk 6 B T Hub Phone Y our BT Hub Phone is a versatile phone that you can use around your home to enjoy gr eat-value call rates by making calls over the internet with B T Broadband T alk. It’ s a digit ...
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BT Hub Phone 2.1 - page 10
6 B T Broadband T alk As a BT T otal Broadband customer , you can have a vir tual phone line 1 in the house without extra line r ental. So you can enjoy inclusive Evening & W eekend calls to UK 2 landlines as well as ver y low rates on calls abr oad. Y ou can give it to the children to use as their own line, or use it f or your work calls. Y ou ...
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BT Hub Phone 2.1 - page 11
7 B T Broadband T alk tips Once you’ve activated your service, you’ll notice that BT Br oadband T alk has a high-pitched dial tone. This lets you know you’ re about to mak e a BT Broadband T alk call. Like a mobile phone, you’ll need to dial any phone number in full (i.e. including the area code). This applies to local numbers, too. Y ou mu ...
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BT Hub Phone 2.1 - page 12
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BT Hub Phone 2.1 - page 13
9 Set-up ...
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BT Hub Phone 2.1 - page 14
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BT Hub Phone 2.1 - page 15
11 Impor tant : y our b roa dband service need s to be worki ng for you to set up B T Broadband T alk. Please check that your Hub’ s Broadband light is glowing steady blue. If it isn ’t, please see your BT Home Hub U ser Guide. Use this section to set up: BT Br oadband T alk 11 BT Hub Phone 12 B T Broadband T alk set-up Follow these simple step ...
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BT Hub Phone 2.1 - page 16
12 Please go to step 4. If it isn ’t active, please log in at www .bt.com/bbt using your BT Br oadband T alk number and password and f ollowing the instructions. Y our BT Broadband T alk number and password were sent to you by letter or email. 4 BT Broadband T alk is set up Y ou’re now r eady to connect your BT Hub Phone 2.1. Y ou can also use ...
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BT Hub Phone 2.1 - page 17
13 2 Check box contents. 3 The r echa rgea ble b atter ies a re a lrea dy in stalled . Pul l the plastic tab away from the handset to activate them. If you ever need to remove the batteries, slide open the battery compar tment cover and inser t your nger nail under the end of one the batteries to pull it out. A A A Ni-MH recharg eabl e ba t t er ...
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BT Hub Phone 2.1 - page 18
14 4 When ‘Register handset to your Home Hub’ appears on the handset screen, press ‘OK’. Y our phone should be on, but if it isn’t, press and hold down the red button. If the phone doesn ’t turn on, check that the batteries are the right way r ound or see page 62. If registration fails, the scr een will display Register handset to your ...
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BT Hub Phone 2.1 - page 19
15 6 Press ‘OK’ on your Hub Phone. ‘Registering. Please wait.’ will appear on the handset screen, f ollowed by ‘Handset registered’. 7 Attach the charging cr adle to the Hub by pulling the Hub’ s grey front cover t owards you, and then push the charging cr adle in to attach it. If you’d pref er not to attach your Hub Phone to your H ...
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BT Hub Phone 2.1 - page 20
16 W arning : do not place your BT Hub Phone 2.1 in the bathroom or other humid ar eas. 8 Place the Hub Phone in its cradle and leave it to char ge for 24 hours befor e making any calls. With the batteries fully charged, you should have up to 10 hours’ talk time or up to 100 hours standby . > Learn about your Hub Phone – see page 5 > Lear ...
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BT Hub Phone 2.1 - page 21
17 Using the phone ...
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BT Hub Phone 2.1 - page 22
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BT Hub Phone 2.1 - page 23
19 Use this section to nd out more about Y our handset 22 Handset buttons 22 Handset menus 24 Handset display 26 New event indicators 27 Making and receiving calls 28 Making calls with Broadband T alk 28 T o switch the handset power on/off 28 T o make an external call 28 T o enter the number befor e dialling (pre-dial) 28 T o end a call 29 Secre ...
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BT Hub Phone 2.1 - page 24
20 T o add a number to a Contact 37 T o delete a number from a Contact 37 T o set a default number 38 T o assign a ringtone to a Contact 38 T o assign a Contact number to speed dial button 38 Contact list options 39 T o delete a Contact 39 T o select shared or handset only Contacts List 39 T o check the memor y status 39 T o delete all Contacts 40 ...
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BT Hub Phone 2.1 - page 25
21 T o switch the new event backlight ash on/off 50 T o change the handset name 50 T o set an alarm on/off 50 T o stop the alarm ringing 51 T o change the alarm ringtone 51 T o change the time format 51 Call settings 52 T o switch auto talk on/off 52 Handset software 53 S ystem PIN 54 Reset 54 Using additional handsets 56 T o register a Hub phon ...
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BT Hub Phone 2.1 - page 26
22 Handset buttons 2 3 4 5 6 7 8 9 10 11 12 13 1 (on sid e) ...
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BT Hub Phone 2.1 - page 27
23 > Learn about your Hub Phone – see page 5 > Set-up – see page 12 > Help – see page 59 1 Hea ds e t so cke t 2 Le f t sof t key Pr es s t o se le c t t he o pt io n show n above it in the disp lay (s ee n ex t page). From s t andby, opens th e mai n men u. 3 Redial/ Vol + /Scroll Up From s t andby, opens th e re dia l lis t. Dur in ...
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BT Hub Phone 2.1 - page 28
24 Handset menus Menu option buttons Use the soft keys to select the options shown above them in the display . Press Back to go back one level in a menu. Or pr ess to exit and return t o standby . Using menus Here’ s how to use your handset’ s menu. 1 When your handset’ s displaying the standby screen, press Menu to open the main menu. 2 U se ...
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BT Hub Phone 2.1 - page 29
25 Menu map C all s L is t s Al l C al ls Mis s e d C al ls An s we re d C a ll s Di all ed C alls Contac t s Ad d con t a c t V iew d e t ail s De le t e con t ac t Contac t s List Me mo r y s t a tu s De le t e all Set ting s Sounds Display Han ds e t na me T ime s e t t in gs C all s e t t in gs Hand se t sof t ware Sys tem P IN Regi s tration R ...
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BT Hub Phone 2.1 - page 30
26 Handset display Example standby screen Handset display icons Missed call(s) Ringer off/silent Alarm set Keypad locked Out of range of Hub Battery charge Contacts 1-Kitchen Menu 10:15am 16 Apr 08 Mis s ed c a lls event reminder Shor tcut to menu Hands et numbe r * and name Shor tcut to contac t s * Number relates to number of handsets you’ve r ...
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BT Hub Phone 2.1 - page 31
27 New event indicators If you have received new voicemail or you have missed calls, your Hub Phone aler ts you with a new event pop up. The above example shows the display when the handset is not on the charger . If the handset is on the charger when you receive new events, the event will be displayed and the backlight will ash. Y ou can turn o ...
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BT Hub Phone 2.1 - page 32
28 Making and receiving calls Making calls with Broadband T alk Once you’ve activated your service, all calls made with your Hub Phone will use BT Br oadband T alk. When you make a call, Y ou’ll notice a high pitched dial tone. This lets you know you’ re about to mak e a BT Broadband T alk call. Like a mobile phone, you’ll need to dial any ...
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BT Hub Phone 2.1 - page 33
29 T o end a call 1 Press , or place the handset back on the cr adle if auto talk option is on (see page 52). Options befor e dialling After entering a number and before dialling, pr ess Options . Then, scroll to: • Call number – press Select to dial. • Save number – press Select to add to your Contacts (see page 35). • Set as speed dial ...
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BT Hub Phone 2.1 - page 34
30 Secrecy During a call, you can mute the microphone so that you can talk without your caller hearing you. T o switch Secrecy on 1 During a call, press Secr ecy to mute the microphone so that you can talk without your caller hearing you. 2 Press Off t o resume your call. Receiving calls When you receive a call, the handset will ring and the caller ...
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BT Hub Phone 2.1 - page 35
31 T o reject the call When the phone rings, press R eject to switch the call directly to your voicemail service. If your Broadband T alk ser vice is unavailable when you tr y to make a call, B T Broadband unavailable will be displayed. This lets you know that calls you make will be over the standard phone line. Y ou can make calls as normal using ...
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BT Hub Phone 2.1 - page 36
32 Redial Y our handset automatically saves the las t 25 numbers you dialled in the dialled calls list, together with the date and time you made each call. Fr om the list you can dial, delete or save a number to the Contacts. T o redial a number from the dialled calls list 1 F rom the standby screen, press Up to open the dialled calls list. The mos ...
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BT Hub Phone 2.1 - page 37
33 4 If you selected New Contact , scr oll to the type of number you want and press Select . Enter a name using the keypad (see page 35 f or help with entering names). Then press Save to conrm. 5 If you selected Add to contact , scr oll to the required contact and press Select . Numbers f or the selected contact are displayed. Highlight an empty ...
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BT Hub Phone 2.1 - page 38
34 Find handset (P aging) 1 Press the Find Handset butt on on the side of your Hub. All handsets registered t o the Hub will ring, helping you locate a missing handset. The handsets will ring for 1 minute or or until any button on the handset is pressed on any handset or Find Handset is pressed again on the Hub. Key lock Y ou can lock the keypad so ...
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BT Hub Phone 2.1 - page 39
35 Contac ts Y ou can s tore up to 150 shar ed contacts. For each contact you can store a name together with home, home mobile, work and work mobile. Y ou can also assign different ringtones to contacts, e.g. friends and family numbers. The default setting is for Contacts to be stor ed on the Hub and shared by all handsets. Y ou can also set your h ...
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BT Hub Phone 2.1 - page 40
36 4 Now scroll down to the number type you want and ent er the phone number . If you have more than one phone number for the contact, add those as well. Y ou can set one number to be the default (see page 38). Impor tant : you need to store the complete phone number , including the dialling code. Number s can be up to 20 digits long. 5 Press Save ...
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BT Hub Phone 2.1 - page 41
37 Contact options T o edit a Contact 1 Press Contacts . Then scr oll to or search f or the contact you want to edit and press the OK button. 2 Highlight the detail you want to edit, e.g. home number and press Options . 3 Edit is highlighted. Pr ess Select . 4 Edit the details as r equired. Press Clear t o delete characters. Then pr ess Save to sav ...
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BT Hub Phone 2.1 - page 42
38 T o set a default number If you have several numbers f or one contact, select which one is always displayed as the number to dial. 1 Press Contacts . Highlight the r equired contact and press the OK button. 2 Highlight the number you want to set as the default and press Options . 3 Scroll down t o Set as default and press Select . 4 The icon f o ...
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BT Hub Phone 2.1 - page 43
39 If you select an already full slot, you ar e asked if you want to replace the existing number . Press Ye s to conrm. Contact list options T o delete a Contact 1 Press Contacts . Highlight the contact you want t o delete and press Select . 2 Scroll t o Delete contact and press Select . Then press Ye s to conrm or No to cancel. T o select sh ...
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BT Hub Phone 2.1 - page 44
40 T o delete all Contacts 1 Press Contacts . With any contact highlight ed, press Options . 2 Scroll down t o Delete all and press Select . Then press Ye s to conrm or No to cancel. Impor tant : if you are using a shar ed contact list (see previous page) all contacts shar ed between all handsets will be deleted. ...
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BT Hub Phone 2.1 - page 45
41 Calls lists Y our Hub Phone s tores details of calls you mak e and receive in the calls lists. There are f our calls lists: missed, answered, dialled and all calls (a combination of the other three). Details of the last 50 incoming calls (missed and answered) and the last 25 dialled calls are saved in the calls lists. When a calls list is full, ...
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BT Hub Phone 2.1 - page 46
42 When viewing the All Calls list, the type of call is displayed next to the time and date. Missed calls are also shown in bold type : Missed Answered Dialled Occasionally the telephone number of the caller is not available and cannot theref ore be displayed. In this case, your Hub Phone will show one of the following explanatory messages: Withhel ...
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BT Hub Phone 2.1 - page 47
43 Calls list options T o save a number as a new contact 1 F rom standby , press Menu , scr oll to Calls Lists . Press Select . 2 If requir ed, scroll to the list you want and press Select . 3 Scroll t o the entr y you want to save and press Options . 4 Scroll down t o Save number and press Select . 5 New Contact is highlighted, press Select . 6 Hi ...
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BT Hub Phone 2.1 - page 48
44 Delete a calls list entry 1 F rom standby , press Menu , scr oll to Calls Lists . Press Select . 2 If requir ed, scroll to the list you want and press Select . 3 Scroll to the entry you want to delete and press Options . 4 Delete is highlighted. Press Select then Ye s to conrm or No to cancel. Delete all calls 1 F rom standby , press Menu , s ...
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BT Hub Phone 2.1 - page 49
45 BT Services Y our BT Hub Phone 2.1 gives you easy access to a range of BT services via the main menu: • BT Answer 1571 – your voicemail service • Helpdesk – BT Hub Helpdesk assistance • Call W aiting – lets you know if a second caller is trying to reach you • BT 118 500 1 – B T Directory assistance B T Answer 1571 T o call 1571 a ...
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BT Hub Phone 2.1 - page 50
46 Call W aiting Call W aiting lets you know if an incoming call arrives while you are alr eady on the phone. Y ou will hear a sof t beep ever y 5 seconds (the beep is not audible to the person you are speaking to) and the second caller’ s details will be shown on the handset display . Y ou can put the current call on hold and speak to the second ...
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BT Hub Phone 2.1 - page 51
47 T o ignore the waiting caller 1 Press R eject to ignore the waiting caller and continue with your current call. The r ejected call will be added to the missed calls list. Call W aiting is automatically provided on your BT Br oadband T alk ser vice. If the call comes through your standard phone line, the caller will hear a busy tone unless you ha ...
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BT Hub Phone 2.1 - page 52
48 Settings Sounds T o change your ringtone 1 Press Menu , scr oll down to Settings and press Select . 2 Sounds is highlighted. Press Select . 3 Ringtone is highlighted. Press Select . 4 Scroll up or down t o highlight External Calls or Internal Calls and press Select . 5 Scroll t o the ringtone you want to use and press Select . A sample is played ...
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BT Hub Phone 2.1 - page 53
49 T o switch keypad t ones on/off Keypad tones are the beeps you hear when you pr ess a button on the keypad. Y ou can switch these beeps on or off . The default setting is On. 1 Press Menu , scr oll down to Settings and press Select . 2 Sounds is highlighted. Press Select . 3 Scroll down t o Handset tones and press Select . 4 Keypad tone is highl ...
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BT Hub Phone 2.1 - page 54
50 Display T o switch the new event backlight ash on/off When new event pop-ups are displayed, f or example new missed calls received and the handset is on the char ger , the screen will also ash, or pulse. The default setting is On . 1 Press Menu , scr oll down to Settings and press Select . 2 Scroll down t o Display and press Select . 3 Scr ...
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BT Hub Phone 2.1 - page 55
51 4 On/Off is highlighted. Press Select . 5 Scroll up or down t o highlight On daily , Mon-Fri or Off . Press Select to conrm. 6 U se the keypad to enter the time (unless set to Off ) in 24-hour format, e.g. f or 2pm enter 1400. Then press Save to conrm. The icon is displayed when an alarm has been set. T o stop the alarm ringing 1 When the ...
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BT Hub Phone 2.1 - page 56
52 Call settings T o add or edit a speed dial Y ou can use the settings menu to set new speed dial numbers. The default speed dial for is BT Answer 1571. 1 Press Menu , scr oll down to Settings and press Select . 2 Scroll down t o Call settings and press Select . 3 Scroll down t o Speed dial and press Select . 4 Scroll t o highlight the Speed dial ...
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BT Hub Phone 2.1 - page 57
53 Handset sof tware Automatic software upgrade Y our BT Home Hub 2.0 checks regularly f or handset software upgrades. If there is a new version of software available, each handset registered t o the Hub 2.0 will be automatically upgraded one at a time. The pr ocess takes only a few minutes, during which the handset will display ‘Software upgrade ...
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BT Hub Phone 2.1 - page 58
54 S ystem PIN The system PIN is set to 0000 as default is stor ed in the Hub 2.0. The system PIN is used when performing a handset reset and der egistering handsets. Note: if you change your system PIN from the default, you will also need to enter it when registering handsets to your Hub 2.0 T o change your BT Hub 4-digit PIN. 1 Press Menu , scr o ...
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BT Hub Phone 2.1 - page 59
55 T o per form a Settings or Full reset 1 Press Menu , scr oll down to Settings and press Select . 2 Scroll down t o Reset and press Select . 3 Highlight either Handset settings or Full r eset and press Select . 4 Enter the S ystem PIN and press Select to conrm. ...
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BT Hub Phone 2.1 - page 60
56 Using additional handsets Y ou can register up to ve Hub Phone 2.1 or GAP compatible handsets to your B T Home Hub 2.0. With more than one Hub Phone 2.1 registered t o the same Hub you can make internal calls, tr ansfer external calls and hold a confer ence call. T o register a Hub Phone 2.1 1 Press Menu , scr oll to Settings , press OK . 2 S ...
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BT Hub Phone 2.1 - page 61
57 T o de-register a handset Y ou can de-register any handset registered to the hub, apar t from the one you ar e using. 1 Press Menu , scr oll down to Settings and press Select . 2 Scroll down t o Registration and pr ess Select . 3 Scroll down t o De-register handset and press Select . 4 Enter the S ystem PIN and press OK to conrm 5 Scroll to t ...
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BT Hub Phone 2.1 - page 62
58 T o transfer an external call t o another Hub Phone 1 During an external call, press Options , scr oll down T ransfer Call and pr ess Select . 2 All available handsets are displayed. Or scr oll up or down to the handset you want to call and press Select . 3 When the other handset answers, you can announce the caller . Press to transfer the call. ...
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BT Hub Phone 2.1 - page 63
59 Help ...
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BT Hub Phone 2.1 - page 64
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BT Hub Phone 2.1 - page 65
61 If your question isn’t answer ed here, please see online help at www .bt.com/broadbandtalk/support . If you still need some help, call us on 0800 111 4567. What if my phone won ’t turn on? How do I know BT Br oadband T alk is set up on my Hub? When am I using BT Br oadband T alk? What do the differ ent batter y icons mean? Why does my phone ...
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BT Hub Phone 2.1 - page 66
62 What numbers can I call using BT Br oadband T alk? What happens when I make emer gency calls? What happens to my service if there’ s a power or broadband failur e? Can I take my B T Broadband T alk number with me to another provider? What if my phone won ’t turn on? If your BT Hub Phone 2.1 won ’t turn on, please check that the batteries a ...
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BT Hub Phone 2.1 - page 67
63 When am I using BT Broadband T alk? Corded or DECT phone plugged into phone line Corded or DECT phone plugged into back of Hub BT Hub Phone Standar d phone line BT Br oadband T alk line BT Br oadband T alk line Incoming and outgoing calls on standard line Incoming and outgoing calls on BT Broadband T alk line Incoming and outgoing calls on BT Br ...
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BT Hub Phone 2.1 - page 68
64 What do the differ ent batter y icons mean? Battery charged Battery half charged Battery low Battery empty Please note: the charge capacity of your r echargeable AAA Ni-MH batteries will r educe with time as they wear out, giving the handset less talk and standby time. Y ou will eventually need to r eplace them. Please make sur e your replacemen ...
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BT Hub Phone 2.1 - page 69
65 What do I need to know about my BT Br oadband T alk bill? Broadband T alk can be added to your existing phone bill. If you h ave y our c alls ite mised , any call s yo u mak e u sing B T Br oadb and T alk will be l isted in a sepa ra te s ectio n on your bill. However , you won’t see any charges if you’ve the inclusive Evening and W eekend p ...
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BT Hub Phone 2.1 - page 70
66 Can my household make multiple calls the same time? Y es, your household can enjoy the freedom and exibility of m aking more than one ph one ca ll at a time . F or exa mple, two calls can be being made using BT Hub Ph one h andset s, and a third using a phone plugged into your Hub. And, if you’ve a videophone or BT Softphone associated with ...
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BT Hub Phone 2.1 - page 71
67 What numbers can I call using BT Broadband T alk? • Any number in the UK • Other BT Br oadband T alk customers • Anywhere in the world • Any UK mobile number • All 08 numbers (including 0800/0845/0870) • Premium r ate numbers • Personalised numbers (some 07 numbers) • BT dir ector y enquiries 118500/505 • Emergency services • ...
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BT Hub Phone 2.1 - page 72
68 What happens to my service if there’ s a power or broadband failur e? Y our ser vice may not work if there’ s a power cut or broadband connection failur e. Access to emergency ser vices is provided, but calls, including emer gency calls to 999 or 112 made via B T Broadband T alk, may not work. These failures may be caused by r easons outside ...
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BT Hub Phone 2.1 - page 73
69 Safety Impor tant : this equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made f or access to emergency services. General • Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the t elephone. ...
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BT Hub Phone 2.1 - page 74
70 • It is recommended that advice from a qualied medical exper t be sought befor e using this product in the vicinity of emergency/intensive car e medical equipment. • It i s re co mm en de d tha t if y ou h av e a p ac em ak er tt ed y ou check with a medical exper t befor e using this product. • Y our product may inter fer e with ot ...
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BT Hub Phone 2.1 - page 75
71 • Do not submerge any part of your product in water and do not use it in damp conditions, such as bathrooms. • Do not expose your product to r e, explosive or other hazardous conditions. • There is a slight chance that your phone could be damaged by an electrical storm. W e recommend that you unplug the power and telephone line cord f o ...
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BT Hub Phone 2.1 - page 76
72 Guarant ee W e guarantee that the B T Hub Phone 2.1 will work to the relevant specication f or the minimum period of your agreement* and that it will be fr ee from faulty design, manufacture or mat erials. If at any time during the minimum period you nd that the BT Hub or other equipment is not working properly you may r eturn it to us and ...
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BT Hub Phone 2.1 - page 77
73 If you have to ret urn your BT Hub Phone 2.1 If the Help team can ’t x your problem they will ask you to return the pr oduct. Where possible, pack the product in its ori gina l pac kagi ng. Pleas e r emem ber to i nclu de al l pa r ts, inc ludi ng th e li ne c ord s, po wer supp ly un its and the o rigi nal batteries. (Please note that we c ...
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BT Hub Phone 2.1 - page 78
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BT Hub Phone 2.1 - page 79
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BT Hub Phone 2.1 - page 80
Ofces worldwide The services described in this publication are subject to availability and may be modied from time to time. Services and equipment are supplied subject to British T elecommunications plc’s respective standard conditions of contr act. Nothing in this publication forms any part of a contract. © British T elecommunications plc ...
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