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Manual Polycom VMC 1000

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  • Polycom VMC 1000 - page 1

    Video Media Center - VMC 1000 User Guide V ersion 1.0.3 ...

  • Polycom VMC 1000 - page 2

    Video Media Center - VMC 1000 User Guide ii Polycom, Inc. T rademark Information Polycom®, the Polyco m logo design, Video Med ia Cent er®, and RSS 2000® are registered trademarks of Polycom, Inc. All other trademarks are the property of their respective own ers. Patent Information The accompanying product is protected by one or mo re U.S. and f ...

  • Polycom VMC 1000 - page 3

    Polycom, Inc. iii Contents About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Aud ...

  • Polycom VMC 1000 - page 4

    Video Media Center - VMC 1000 User Guide iv Polycom, Inc. Logging into VMC 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Logging in as a Site Administrator or Content Owner . . . . . . . . . . . . . . 8 Logging in as a Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Polycom VMC 1000 - page 5

    Conte nts Polycom, Inc. v About RSS 2000 Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Creating a VOD Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Adding Program Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Adding a Program Li ...

  • Polycom VMC 1000 - page 6

    Video Media Center - VMC 1000 User Guide vi Polycom, Inc. Setting Page Print Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 ...

  • Polycom VMC 1000 - page 7

    Polycom, Inc. vii About This Manual This introduction provides a brief overview of the Video Media Center - VMC 1000 User Guide, describes the convention s used in this manual, and explains how to get additional information or support. Purpose The Video Media Center - VMC 1000 Us er Guide describes how to configure and use the VMC 1000 appliance to ...

  • Polycom VMC 1000 - page 8

    Video Media Center - VMC 1000 User Guide viii Polycom, Inc. Audience This guide is primarily for VMC 1000 : • Content Owners - Users who create and manage VMC 1000 programs. Document Conventions This document uses the follow ing typographical conventions. bold Names of fields, screens, windows, dialog boxes, and other user interfa ce elements; fo ...

  • Polycom VMC 1000 - page 9

    About This Manual Polycom, Inc. ix Customer Suppor t Recognizing that technology alone cannot solve today’s comple x challenges, Polycom Global Services provides the in d ustry’s bes t technical support staff and programs to let you concentrate on the task at hand. VMC 1000 users can select from a variety of support solutions to obtain the leve ...

  • Polycom VMC 1000 - page 10

    Video Media Center - VMC 1000 User Guide x Polycom, Inc. ...

  • Polycom VMC 1000 - page 11

    Polycom, Inc. 1 1 About the VMC 1000 Over view This chapter explains key concepts ab out the VMC 1000 appliance as part of the Polycom video conferencing solution. This chapter contains the following sections: • About the VMC 1000 • Key Concepts About the VMC 1000 The VMC 1000 manages live and video-on-demand (VOD) content created by Polycom RS ...

  • Polycom VMC 1000 - page 12

    Video Media Center - VMC 1000 User Guide 2 Polycom, Inc. The VMC 1000 only requires a single stream to be pulled from the RSS 2000 to enable hundreds of streams. The VMC 1000 publishes live event links on its Viewer Portal and redirects end users to the live streams from a streaming server. Once a video archive recorded by an RSS 2000 device is dis ...

  • Polycom VMC 1000 - page 13

    About the VMC 1000 Polycom, Inc. 3 — Group and user access - Leverage s AD/LDAP group/user permission to control access to content. — PIN code access - Leverages the Polycom RSS 2000 pin code mechanism for providing access control to live and VOD content. — Open access - Provides unrest ricted access to content. Content Editing The VMC 1000 a ...

  • Polycom VMC 1000 - page 14

    Video Media Center - VMC 1000 User Guide 4 Polycom, Inc. • Reports critical s ystem-level and applicat ion-level event s, such as low storage, and streaming connections erro rs because of license limitations on the number of supported streams, etc. Repor ting The VMC 1000 includes five Aggregate Program Reports that a llow the Site Administrator ...

  • Polycom VMC 1000 - page 15

    About the VMC 1000 Polycom, Inc. 5 Roles Each user is assigned one or more role s, which provide a package of permissions allowing users of the role to perform tasks within the VMC 1000 user interface. The VM C 1000 has three roles: • Site Administrator • Content Owner • Viewer Site Administrator Site Administrator is the user who has complet ...

  • Polycom VMC 1000 - page 16

    Video Media Center - VMC 1000 User Guide 6 Polycom, Inc. Programs A program is the bottom level of the content hierarchy. A program is a metadata “wrapper” that controls acce ss to resources publ ished using VMC 1000. Programs aggregate re la ted streaming files and downloadable files from the Resource Bin for online presentation. There can be ...

  • Polycom VMC 1000 - page 17

    Polycom, Inc. 7 2 Getting Star ted with the VMC 1000 Over view This chapter explains how to log into and navigate within the VMC 1000. It contains the following sections: • Logging into VMC 1000 • Navigating the VMC 1000 User Interface Logging into VMC 1000 The VMC 1000 login page is the entr y point for all users. Each Site Administrator, Cont ...

  • Polycom VMC 1000 - page 18

    Video Media Center - VMC 1000 User Guide 8 Polycom, Inc. If you do not have a user name and password, please contact your Site Administrator. If you have forgotten your password, and you have the option “Forgotten Password?” link enabled , you can click this link, enter your ema il address, and a temporary passw ord is e-mailed to you. If this ...

  • Polycom VMC 1000 - page 19

    Getting Started with the VMC 1000 Polycom, Inc. 9 Navigating the VMC 1000 User Inter face The VMC 1000 UI uses a dynamically ge nerated menu which provides all the navigation links necessary to use the application. You activate th e menu by clicking th e menu option in the le ft navigation menu. For those menu options that have sub-options, the sub ...

  • Polycom VMC 1000 - page 20

    Video Media Center - VMC 1000 User Guide 10 Polycom, Inc. ...

  • Polycom VMC 1000 - page 21

    Polycom, Inc. 11 3 Managing Access to Video Media Center Over view This chapter explains how to manage user a ccess to content on the VMC 1000. This chapter contains the following section: • About Users About Users Users refers to all users who have a ccess to VMC 1000, either as a Site Administrator, a Content Owner, or a Vi ewer. Each user is a ...

  • Polycom VMC 1000 - page 22

    Video Media Center - VMC 1000 User Guide 12 Polycom, Inc. 2 Click Add Users . The Users: New User page appears. 3 Supply the required in formation, including which groups the new user should belong to. 4 Select a group. 5 Click the Save button. Editing a User T o edit a user: 1 From the menu, click Users . ...

  • Polycom VMC 1000 - page 23

    Managing Access to Video Media Center Polycom, Inc. 13 2 Click Show Users . The page appears with a list of users. 3 Click the Edit icon to the righ t of the appropriate user name. 4 Make the necessary changes. 5 Click the Save button. Changing a User's Password T o change user’ s password: 1 From the menu, click Users . 2 Click Show Users . ...

  • Polycom VMC 1000 - page 24

    Video Media Center - VMC 1000 User Guide 14 Polycom, Inc. Deleting a User T o delete a user: 1 From the menu, click Users . 2 Click Show Users . 3 Click the Delete icon to the ri ght of the appropriate user name. If the user being deleted owns programming and resources, you are asked to select which user “inherits” th e deleted user's prog ...

  • Polycom VMC 1000 - page 25

    Managing Access to Video Media Center Polycom, Inc. 15 4 Select Email (which is the de fault) from the drop-down menu to the top left of the screen and click the Go button. The Users: Send Email page appears. 5 Confirm that you want to perform th is action on all selected users by clicking OK in the dialog box that pops up. 6 Fill out the subject l ...

  • Polycom VMC 1000 - page 26

    Video Media Center - VMC 1000 User Guide 16 Polycom, Inc. ...

  • Polycom VMC 1000 - page 27

    Polycom, Inc. 17 4 Managing Content in VMC 1000 Over view This chapter explains how you can manage content in VMC 1000. This chapter contains the following sections: • About the Resource Bin • About Channels • About Programs • Saving a Program’s Downl oadable Media About the Resource Bin The Resource Bin is a virtual file syst em for all ...

  • Polycom VMC 1000 - page 28

    Video Media Center - VMC 1000 User Guide 18 Polycom, Inc. • Slide Packages - Consist of PowerPoint slid es uploaded and converted to JPEG images by the VMC 1000. C ontent Owners can use these slide packages to sync with their video. RSS 2000 Resource Bin Items When a video stream is imported into the VMC 1000 by means of the RSS 20 00, this video ...

  • Polycom VMC 1000 - page 29

    Managing Content in VMC 1000 Polycom, Inc. 19 3 Click New Folder at the top of the resource listings. The Resource Bin : Add Resource page displays with the previously opened folder highlighted in yellow. 4 Select the folder in which you want to add your new folder by clicking i t. 5 Click the Add button. The Resource Bin: New Folder page appears. ...

  • Polycom VMC 1000 - page 30

    Video Media Center - VMC 1000 User Guide 20 Polycom, Inc. Moving Items Between Folders T o move items between folders: 1 Click Media Mana gement . 2 Click Resource Bin . 3 Select the i tems you wish to move by checking the boxes to the left of the item nam es. 4 Click Move at the top of the resource listings. The Resource Bin displays wi th the pre ...

  • Polycom VMC 1000 - page 31

    Managing Content in VMC 1000 Polycom, Inc. 21 9 Select the file to be uploaded from your hard drive or mapped network drives in the pop-up wi ndow. 10 Click Open . The file's path appears in the tex t fiel d of t he Uplo ad New Re source page. 11 Click Upload and Save to continue. If configured for the domain, a progre ss indicator alerts you ...

  • Polycom VMC 1000 - page 32

    Video Media Center - VMC 1000 User Guide 22 Polycom, Inc. 4 You are prompted to choose which Content Owners can own this content item. 5 Click Save. Adding New Thumbnails T o add new thumbnails: 1 Follow the steps from the “Adding New Resource Bin Items” on page 20. 2 Enter a Display Name . 3 Enter an optional description for the item. 4 You ar ...

  • Polycom VMC 1000 - page 33

    Managing Content in VMC 1000 Polycom, Inc. 23 3 Click the folde r link to open a particular folde r and display it s contents. 4 Click Edit icon for the Resource Bin item you wish to edit. A page displays showing the stored properties for the item. Deleting Resource Bin Items T o delete Resource Bin items: 1 Click Media Mana gement . 2 Click Resour ...

  • Polycom VMC 1000 - page 34

    Video Media Center - VMC 1000 User Guide 24 Polycom, Inc. 4 Click the Go! button. The Resource Bin: Search Results page appears. You can search resources by additiona l attributes, includ ing media type, format, bitrate, and upload status. T o use the advanced search: 1 Click Media Mana gement . 2 Click Resource Bin . 3 Enter your keyword in the te ...

  • Polycom VMC 1000 - page 35

    Managing Content in VMC 1000 Polycom, Inc. 25 4 Click the link called More… . The Resource Bin: Advanced Media Search page appears. The attributes available for searching depend upon the configuration of your domain. 5 Enter the keywords and select the attr ibutes you want to search by and click the Search button. Search results are displayed in ...

  • Polycom VMC 1000 - page 36

    Video Media Center - VMC 1000 User Guide 26 Polycom, Inc. Adding or Editing a New Channel Adding Channel Information T o add or edit a new channel: 1 From the menu, click Programming . 2 Click Add a Channel . 3 If you wish to copy an existing channel' s attributes as a te mplate, select that channel from the list and click Copy . You can then ...

  • Polycom VMC 1000 - page 37

    Managing Content in VMC 1000 Polycom, Inc. 27 Adding Channel Details T o add channel details: 1 From step 2 of the Channel Wizard , select a Primary Category . If there are no categories listed in the primary category drop-down menu, contact your Site Administrator. It is also possible to select up to three secondary channel categories. 2 Enter sea ...

  • Polycom VMC 1000 - page 38

    Video Media Center - VMC 1000 User Guide 28 Polycom, Inc. 4 To copy these URLs to the Wind ows clipboard, right-click the Copy UR L button in the Channel Pa ge URLs section and choose Copy Shortcut . You can now paste the URLs into any source fi le. The channel li sting XML field contains an XML file describing the channe l, program, media URLs, an ...

  • Polycom VMC 1000 - page 39

    Managing Content in VMC 1000 Polycom, Inc. 29 About Programs A program is a metadata “wrapper” th at controls access to resources published using VM C 1000. Programs aggregate related streamin g files and downloadable files from the Resource Bin for o nline presentation. There can be several Resource Bin items associated with a single program. ...

  • Polycom VMC 1000 - page 40

    Video Media Center - VMC 1000 User Guide 30 Polycom, Inc. • Restricted : Accessible un der certain conditions. These are: — Group Restricted : Only authenticated group members may see the program. —P r i v a t e : The program may only be seen by entering a private access code. —N o t L i s t e d : The program does not appear on the Viewer P ...

  • Polycom VMC 1000 - page 41

    Managing Content in VMC 1000 Polycom, Inc. 31 About RSS 2000 Programs If the VMC 1000 is automatically configured to import li ve feeds from the RSS 2000 and convert them to programs, you can see them. You can move them from the Resource Bin, edit and rename them, and assign them to different categories. Creating a VOD Program T o create a VOD prog ...

  • Polycom VMC 1000 - page 42

    Video Media Center - VMC 1000 User Guide 32 Polycom, Inc. Adding Program Information T o add progr am information: 1 From the Program Information page, s elect the channel you want to create the program in, or create a new channel. 2 Enter the program name . This name appears to Viewers to identify the program. 3 Fill in descriptions and search key ...

  • Polycom VMC 1000 - page 43

    Managing Content in VMC 1000 Polycom, Inc. 33 Adding a Program Listing T o add a program listing: 1 From the Program List ing page, under Star t Listing , select when you want the program to begin bein g listed on the Viewer Portal. Depending on how the VMC 1000 is configured to update the programming cache, it could take a few minutes for the prog ...

  • Polycom VMC 1000 - page 44

    Video Media Center - VMC 1000 User Guide 34 Polycom, Inc. Adding Program Media T o add pr ogram media: 1 From the Program Me dia page, click the Edit icon in the Program Image section to add a program image (thu mbnail) to display on the Viewer Portal. The Resource Bin page appears. 2 From the Resource Bin page, click the checkbox next to the thumb ...

  • Polycom VMC 1000 - page 45

    Managing Content in VMC 1000 Polycom, Inc. 35 5 Click the Continue button. You can associate more than one streaming file with any program. 6 Enter the program duration in minutes. 7 Select the U se Embedded Media Player for Media checkbox if you want this program's media content items to be launched in a branded pop-up window. 8 Click the Edi ...

  • Polycom VMC 1000 - page 46

    Video Media Center - VMC 1000 User Guide 36 Polycom, Inc. Setting Program Access T o set pr ogram access: 1 From the Program Access page, check the Require Login t o View Content box only if you want to re quire your users to log in to the system before viewing content. 2 Check the Require Viewer Private Code box only if you want t o make this prog ...

  • Polycom VMC 1000 - page 47

    Managing Content in VMC 1000 Polycom, Inc. 37 6 If the Viewer Groups option has been enabled, search for users and groups and select the gr oups and users you want to have acce ss to this program by clicking the chec kbox next to that group. Only members of these groups and sp ecified users are able to view the program. 7 If you want to make a prog ...

  • Polycom VMC 1000 - page 48

    Video Media Center - VMC 1000 User Guide 38 Polycom, Inc. Creating a Scheduled Rebroadcast Program T o create a Schedu led Rebroadcast program: If channels are enabled, in order to ad d a program you must first establish at least one channel. Pl ease see the About Channels section in this chapter for more information. 1 From the menu, click Program ...

  • Polycom VMC 1000 - page 49

    Managing Content in VMC 1000 Polycom, Inc. 39 Adding Program Information T o add progr am information: 1 From the Program Information page, s elect the channel you want to create the program in, or create a new channel. 2 Enter the program name . This name appears to Viewers to identify the program. 3 Fill in descriptions and search keywords (this ...

  • Polycom VMC 1000 - page 50

    Video Media Center - VMC 1000 User Guide 40 Polycom, Inc. Adding a Program Listing T o add a program listing: 1 From the Program List ing page, under Star t Listing , select when you want the program to begin bein g listed on the Viewer Portal. Depending on how the VMC 1000 is configured to update the programming cache, it could take a few minutes ...

  • Polycom VMC 1000 - page 51

    Managing Content in VMC 1000 Polycom, Inc. 41 Adding Program Media T o add pr ogram media: 1 From the Program Me dia page, click the Edit icon in the Program Image section to add a program image (t humbnail) to be displayed on the Viewer Portal. The Resource Bin page appears. 2 From the Resource Bin page, click the checkbox next to the thumbnail yo ...

  • Polycom VMC 1000 - page 52

    Video Media Center - VMC 1000 User Guide 42 Polycom, Inc. 5 Click the Continue button. You can associate more than one streaming file with any program. 6 Enter the program duration in minutes. 7 Select the U se Embedded Media Player for Media checkbox if you want this program's media content items to be launched in a branded pop-up window. 8 C ...

  • Polycom VMC 1000 - page 53

    Managing Content in VMC 1000 Polycom, Inc. 43 T o set pr ogram access: 1 From the Program Access page, check the Require Login t o View Content box only if you want to re quire your users to log in to the system before viewing content. 2 Check the Require Viewer Private Code box only if you want t o make this program a Privat e Program by requiring ...

  • Polycom VMC 1000 - page 54

    Video Media Center - VMC 1000 User Guide 44 Polycom, Inc. Reviewing the Program Summar y Page T o review the Program Summar y page: 1 Review the Program Summary page for accuracy. 2 You can toggle the status of the program by clicking the Program Status icon at the top of the page. 3 Click Save to save your program. Editing a Program T o edit a pro ...

  • Polycom VMC 1000 - page 55

    Managing Content in VMC 1000 Polycom, Inc. 45 5 The Program Summary page displays. You can edit any of the grouped properties by clicking the Edit icon for that section. Previewing a Program T o preview a program: 1 From the menu, click Programming. 2 Choose the appropriate browsing mode by selecting either the All Channels or All Program option. 3 ...

  • Polycom VMC 1000 - page 56

    Video Media Center - VMC 1000 User Guide 46 Polycom, Inc. Saving a Program’ s Downloadable Media The VMC 1000 allows you to save a pr ogram’s downloadable media to your PC. T o save downloadable media to you r PC: 1 Navigate to a program in the VMC 1000. Click the Save icon next to the program. 2 Select a directory on your PC to save a program? ...

  • Polycom VMC 1000 - page 57

    Polycom, Inc. 47 5 Using the Media Editor Over view This chapter explains how edit video media used in your progra ms. This chapter contains the following sections: • About Media Editor • Editing Video Content About Media Editor Media Editor is a web-based t ool that allows you to edit script events associated with an archive of a video fi le. ...

  • Polycom VMC 1000 - page 58

    Video Media Center - VMC 1000 User Guide 48 Polycom, Inc. T o launch the Media Editor: 1 From the Resource Bin, click the Edit icon for the video in the Resource Bin. The Resource Bin: Edit Hosted Streaming Item page appears. ...

  • Polycom VMC 1000 - page 59

    Using the Medi a Edit or Polycom, Inc. 49 2 Click the Launch Media Editor button to launch the Media Editor interface. The Resource Bin: Media Even ts Editor page appears. The video downloads and plays rather than streams. You can only edit the video after it has completely downloaded. The Timeline Area There are the standard video player c ontrols ...

  • Polycom VMC 1000 - page 60

    Video Media Center - VMC 1000 User Guide 50 Polycom, Inc. The Timeline Area The Timeline Area shows a list of ev ents associated with the video in chronological order. Each event type has its own icon: • Slide • Chapter • Caption Filtering Events The list of events can be filtered by un-checking some of the event types to be displayed from th ...

  • Polycom VMC 1000 - page 61

    Using the Medi a Edit or Polycom, Inc. 51 T o delete a single event: 1 Click the Delete icon for that event. 2 To delete multiple events, check the boxes to the left of the events to be deleted. 3 Click the Delete Selecte d button. You can select all displa yed events by checking the checkbox at the top of the list. Enabling Continuous Captioning T ...

  • Polycom VMC 1000 - page 62

    Video Media Center - VMC 1000 User Guide 52 Polycom, Inc. ...

  • Polycom VMC 1000 - page 63

    Polycom, Inc. 53 6 Creating Repor ts Over view Reports allow Site Administrators and Conten t Owners to see information and statistics on the use and effectiveness of their streaming media. All reports are generated in HTML format. The VMC 1000 supports two types of reports: • Aggregate P rogram Reports - Accessib le only by Site Administra tors ...

  • Polycom VMC 1000 - page 64

    Video Media Center - VMC 1000 User Guide 54 Polycom, Inc. • Domain Summary Report - This report pr ovides megabytes streamed per channel, Resource Bin storage, revenue summary, usage summary, and user summary information for the entire domain over the time period designated. Generating Aggregate Program Repor t s To generate Aggreg ate Program Re ...

  • Polycom VMC 1000 - page 65

    Creating Reports Polycom, Inc. 55 About Program Repor ts Program Reports are available in HTML format for a particular program or user. These reports are available from th e Program listing page, or the Viewer listing page. The VMC 100 0 has the following Program Report s: • Viewer Attendance - This report lists the nu mber of media requests and ...

  • Polycom VMC 1000 - page 66

    Video Media Center - VMC 1000 User Guide 56 Polycom, Inc. Generating Detailed Program Viewing Repor ts T o ge nerate Deta iled Program V iewing Repor ts: 1 From the menu, click Users . 2 Click Show Users . 3 Click the Report icon to the right of the appropriate user name. Printing Repor ts From Inter net Explorer Setting the Page Orientation Using ...

  • Polycom VMC 1000 - page 67

    Creating Reports Polycom, Inc. 57 Setting Page Print Margins In order for the repor ts to fit on the page properly, it may be necessary to set the print margins for the page. If the righ t-hand edge of the report is cut off, perform the following procedure to set the margins. To s e t p a g e m a r g i n s : 1 From Internet Explorer, choose File... ...

  • Polycom VMC 1000 - page 68

    Video Media Center - VMC 1000 User Guide 58 Polycom, Inc. ...

Manufacturer Polycom Category Network Card

Documents that we receive from a manufacturer of a Polycom VMC 1000 can be divided into several groups. They are, among others:
- Polycom technical drawings
- VMC 1000 manuals
- Polycom product data sheets
- information booklets
- or energy labels Polycom VMC 1000
All of them are important, but the most important information from the point of view of use of the device are in the user manual Polycom VMC 1000.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Polycom VMC 1000, service manual, brief instructions and user manuals Polycom VMC 1000. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Polycom VMC 1000.

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A complete manual for the device Polycom VMC 1000, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Polycom VMC 1000 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Polycom VMC 1000.

A complete Polycom manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Polycom VMC 1000 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Polycom VMC 1000, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Polycom VMC 1000, that we can find in the current document
3. Tips how to use the basic functions of the device Polycom VMC 1000 - which should help us in our first steps of using Polycom VMC 1000
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Polycom VMC 1000
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Polycom VMC 1000 in a specific country, if it was not possible to solve the problem on our own.

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