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Manual Grandstream Networks GXP21XX

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  • Grandstream Networks GXP21XX - page 1

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 1 of 1 Firmw are version: 1.0.1.66 Last U pdate d: 05 /20 11 Grands tream Ne twork s, Inc. GX P 21xx SIP Enterpris e Phones ...

  • Grandstream Networks GXP21XX - page 2

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 1 of 41 Firmware ver sion: 1 .0.1.66 L ast U pdated: 0 5 /20 11 T A BLE OF CONTENTS GXP 21 XX USER M ANUAL WELCO ME ................................................................................................................................................................ . 3 INSTAL LATION ...

  • Grandstream Networks GXP21XX - page 3

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 2 of 41 Firmw are versio n: 1.0.1.6 6 La st Updat ed: 05 /201 1 Table 6: GX P 21xx Har dware Sp ecificatio ns ................................................................................... 8 Table 7: GX P 21xx T echnical Specific at io ns ................................................... ...

  • Grandstream Networks GXP21XX - page 4

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 3 of 41 Firmw are versio n: 1.0.1.6 6 La st Updat ed: 05 /201 1 Welcom e Your Grandst ream GXP 21 xx Enterprise IP phone is feature - enrich ed, sophistic ated, y et sim ple to use. The GX P 21xx de livers super ior HD au dio qua lity, rich and leadi ng edge t elephon y features, personal ized ...

  • Grandstream Networks GXP21XX - page 5

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 4 of 41 Firmw are versio n: 1.0.1.6 6 La st Updat ed: 05 /201 1 Insta llation E QUIPMENT P ACKAG ING Table 1: Equi pment Packaging GXP 21 20 GXP 2 11 0 GXP 2 10 0 Main Case Yes Yes Yes Handset Yes Yes Yes Phone Cor d Yes Yes Yes Power A daptor Yes Yes Yes Etherne t Cable Yes Yes Yes High Phone ...

  • Grandstream Networks GXP21XX - page 6

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 5 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 F IGURE 1: C ONNECTING THE GXP 212 0 /2110 AND THE GXP E XTEN SION GXP2 12 0 w ith GXP Extension GXP Exten s io n Connecting th e GXP2 12 0/2110 to GXP Extension Reverse si de of connection w ith connecti o n p l ate Revers e side of ...

  • Grandstream Networks GXP21XX - page 7

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 6 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 S A FETY C OMPLIA NCES The GXP 21xx com plies with FCC /CE and var ious s afety standards . The G XP 21xx power ad aptor is complia nt with the UL stan dard. Only us e the univers al power adap t o r provided with the GXP 21xx packag ...

  • Grandstream Networks GXP21XX - page 8

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 7 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Product O ver view Table 3 : GXP 21 xx Product Models Model Picture Overv iew GXP2 1 20 GXP2 1 20 is an exec utive S IP phone. It f eatures :  Six lin e s  Seven progr amm able hard k eys  Four XML pr ogramm able soft k eys ...

  • Grandstream Networks GXP21XX - page 9

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 8 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Table 5 : G XP 21xx Ke y Features in a Glan ce Features Benefi ts Open Standa rds Compatible SIP RFC3261 , TCP/IP/U DP, RTP/RTCP, HTTP/HTT P S, ARP/R ARP, ICMP, DN S (A record, SRV and NAPTR ) , DHCP (both cli ent and ser ver), PPPo ...

  • Grandstream Networks GXP21XX - page 10

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 9 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Humidit y 10% – 90% ( non - condens ing) Complianc e FCC / C E / C - Tick Table 7 : G XP 21xx T echnical Specifi cat ion s Lines M ultiple direct lines with ind epen den t SIP acc ounts , pr ogramm able speed dial k e ys , XML prog ...

  • Grandstream Networks GXP21XX - page 11

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 10 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Adaptive j itter buf fer control ( patent - pendi ng) and pac ket dela y & loss concealm ent HD audio handset wit h HD wide band aud io codecs f or excellent d ouble - ta lk perform ance. Telephony Features Intuitive gr aphic us ...

  • Grandstream Networks GXP21XX - page 12

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 11 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Using the G XP 21 xx S IP E nt er pri se Phone G ETT ING F AMILIAR WITH THE L CD GXP 21xx has a dynam ic and custom izable s creen. T he screen displa y s dif ferently d epending o n wheth er the phone is idle or in us e (active sc ...

  • Grandstream Networks GXP21XX - page 13

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 12 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 SPECIAL SOFT KEYS (O n l y When I ntegrated with GXE5024/50 28) Call Parking: FOR G XP2120/GXP21 10 ONLY . Refer t o the GXE 5024/5028 Online User M anual for more i nformatio n. • Call P ark W hen a GXP21 20 dial s out, the C all ...

  • Grandstream Networks GXP21XX - page 14

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 13 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 MUTE Mute an activ e cal l HEADSET Press HEADSE T key to answer /hang up phone cal ls while using hea dset . It also allow s user to t oggle b etween h eadset and spe aker DND Enable/Dis able DN D. (Not ap plicable on GX P210 0) INT ...

  • Grandstream Networks GXP21XX - page 15

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 14 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 For examp le: Configure ACCOUNT 1 and ACCOUNT 2 with Accou nt Nam e as “ VoIP 1 ”, “ VoIP 2 ”, re spectivel y and ensure t ha t the y are acti ve and r eg is tered. W hen LIN E 1 is pr essed, you will hear a d ial tone and s ...

  • Grandstream Networks GXP21XX - page 16

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 15 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 4. U SING THE PHONEBOO K : To call a phone num ber f rom Phonebook Each entr y in the ph onebook can be attach ed to an indi vidual SIP account. T he phone w ill use tha t SIP account to mak e the phone c all. • Go to the p honebo ...

  • Grandstream Networks GXP21XX - page 17

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 16 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 5. Press OK ke y to i niti ate ca ll To m ake a quick IP c all, pleas e see next s ection. For exampl e: If the tar get IP a ddress is 192.168. 1.60 and the port is 5062 (e. g. 192.168. 1.60:5062), input the follo wing: 192*1 68*1*6 ...

  • Grandstream Networks GXP21XX - page 18

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 17 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 P HONE F UNCTIONS D URI NG A P HONE C ALL Call Wai ting / Ca ll H old 1. Hold : Place a call on h old by press ing the “HO LD” button. 2. Resume: R esum e call by pres sing the corr esponding blinking LIN E. 3. Multiple C alls : ...

  • Grandstream Networks GXP21XX - page 19

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 18 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 2. Cancel Conf eren ce: Ca nceli ng es tablishing conferen ce call  If af ter pressing th e “CONF” butt on, a user decides not to conference anyone, press C ONF again or t he origin al LINE but ton  This w ill resum e two ...

  • Grandstream Networks GXP21XX - page 20

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 19 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 appearanc es, the us er can c onfigure m ultip le line buttons to be “ shar ed line ” butto ns associated with the account. C ALL F EATURES The GXP 21xx supports tra ditional and advanced t elephon y features inc luding ca ller ...

  • Grandstream Networks GXP21XX - page 21

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 20 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Configur ation Guide The GXP 21 xx can be configured in t wo ways. Firstl y, using the Key Pad Conf iguration Menu on the p hone; secondly, thr ough em bedded web - configuration m enu. C ONFIGURATION V I A K EYPAD To enter the MENU ...

  • Grandstream Networks GXP21XX - page 22

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 21 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 location if available. Also, t he phone will download secondar y l anguage if avail able. • Time Settings Press Men u butto n to choos e the menu it em Press “ ← ” or follo w th e sof t ke y s to retur n to the m ain m enu C ...

  • Grandstream Networks GXP21XX - page 23

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 22 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Call H istory Status Phone Book LDAP Directory Instant Message Direct IP Call Preference Config Factory Functions Networ k Reboot Exit MENU Answered Calls Diale d Ca lls Missed Calls Transferred Calls Forwarded Calls Back Clear A ll ...

  • Grandstream Networks GXP21XX - page 24

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 23 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 C ONFIGURATION VI A W EB B ROWSER The GXP 21xx em bedded W eb server r esponds to HT TP/HTT PS GET/POST requests. Em bedded HTM L pages al low a user to c onfigur e the IP pho ne through a W eb browser such as Mic rosoft’s I E or ...

  • Grandstream Networks GXP21XX - page 25

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 24 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Table 13 : Dev ice Configura tion - Status M AC A ddress The devic e ID, in HEX ADECIMA L form at. IP Address This f ield shows IP a ddress of GXP21xx. Product Model This f ield contains t he produc t model infor mation. Part Num be ...

  • Grandstream Networks GXP21XX - page 26

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 25 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 802.1x M ode This optio n allows the user to en able/dis able 802.1x mode on t he phone. T he default value is d isabled. T o enable 80 2.1x m ode, this field should be set to E AP - MD5. Once ena bled, the us er would be r equired ...

  • Grandstream Networks GXP21XX - page 27

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 26 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Weather U p d a te By defaul t, “ Enable W eather Updat e: ” is set to “Yes” . If set to “No” , weather inform ation will not displa y on the phone. Settings t o custom ize the dis play of weat her via: • City Code – ...

  • Grandstream Networks GXP21XX - page 28

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 27 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Advance d User conf iguration includes not onl y the end user config uration, b ut also advanced co nfigurat ion such as SI P configur ation, Codec s election, N AT T raversal Setting and other miscellaneo us configur ation. Table 1 ...

  • Grandstream Networks GXP21XX - page 29

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 28 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Upgrade V ia This f ield allows the user to choos e the f irmware upg rade method: T FTP, HTTP or HTT PS. Firmw are Serv er Path Defines th e server p ath for the firmware ser ver. It can be dif ferent fr om the Configura tion serve ...

  • Grandstream Networks GXP21XX - page 30

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 29 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Connection R equest Port Enter the c onnection reques t port. Phonebook X ML Download Selects the f ile downloa d m ode for the download s erver. Users can choose f rom TFTP/HT TP/No. Phonebook XML Serv er Path The URL/IP address of ...

  • Grandstream Networks GXP21XX - page 31

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 30 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Syslog L evel Select the AT A to r eport th e log le ve l. Def aul t is NO NE . The level is one of DEB UG , INFO, W ARNING or ERROR. S yslog m essages are s ent based on the f ollowing events: • product m odel/versi on on boot u ...

  • Grandstream Networks GXP21XX - page 32

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 31 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Call Progr ess Tones Using thes e settings , users can configur e ring or t one fr equencies bas ed on param eters fr om local telecom . By defau lt, they are set to North Am erican stan dard. Frequenc ies should be conf igured with ...

  • Grandstream Networks GXP21XX - page 33

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 32 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Display La nguage Allows user to ch oose pr eferred dis play languag e in web UI and k ey pad UI . Currentl y, the phone s upports thes e langua ges: Eng lish, Sim plified Chin ese , Tradition al Chinese, Korean, Ja panese, It alian ...

  • Grandstream Networks GXP21XX - page 34

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 33 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 A uthenticate ID SIP service subscr iber’s Authent icate ID us ed for aut henticat ion. It can b e identic al to or dif ferent fr om SIP User ID. A uthenticate Password SIP service subscr iber’s acc ount passwor d for GX P21xx t ...

  • Grandstream Networks GXP21XX - page 35

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 34 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 NAT Trav ersal This par ameter ac tivates the NAT travers al mechanis m. It has options: No, STUN, Keep - Al i ve, U Pn P, Aut o, VPN. If selec ting STUN an d a STUN server is als o specif ied, the pho ne perf orms according to the ...

  • Grandstream Networks GXP21XX - page 36

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 35 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Dial Plan Dial P lan Ru les: 1. Accepted D igits: 1,2,3,4, 5,6,7,8,9,0 , *, #, A,a,B,b,C ,c,D,d 2. Gram mar: x - a ny digi t fro m 0 - 9; a) xx+ - at least 2 digit num bers b) xx. - only 2 dig it number s c) ^ - exclude d) [3 - 5] - ...

  • Grandstream Networks GXP21XX - page 37

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 36 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Session Expi ration The SIP Session T imer extensio n enables S IP sessi ons to be per iodicall y “refr eshed” via a SIP r eques t (UPDATE, or re - INVIT E. Once the ses sion inter val expires, if there is no refresh v ia a UPDA ...

  • Grandstream Networks GXP21XX - page 38

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 37 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Refer - T o Use Target Contact Default is “No” . If set to “Y es” , t hen f or Attended T ransfer, t he “Refer - To” header uses the tra nsferr ed target’s Contact hea der inform ation. Transf er on Conferen ce Hangup ...

  • Grandstream Networks GXP21XX - page 39

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 38 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Use # as D i al Key This par ameter allo ws users to c onfigure the “ #” k ey as the “Send” (or “Dial”) key. If set to “ Yes”, the “#” key will im mediatel y send the c all. In this case , thi s key is essentia l ...

  • Grandstream Networks GXP21XX - page 40

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 39 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Softw are Upgrade & Customiz a ti on Software ( or firm ware) upgrades ar e completed via either T FTP or HTT P. The corres ponding conf iguration settings are in the ADVANCED SETTIN GS configurat ion page . F IRMWARE U P GRAD E ...

  • Grandstream Networks GXP21XX - page 41

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 40 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 INSTRUCTIONS FOR L OC A L T FT P UPGR A DE: 1. Unzip the f ile and p ut all of them under th e root direct ory of the T FTP s erver. 2. The PC runn ing the T FTP server a nd the GX P21xx shoul d be in the same LAN s egment. 3. Go to ...

  • Grandstream Networks GXP21XX - page 42

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 41 of 41 Firmware versi on: 1.0. 1.66 Last U pdated: 05 /201 1 Restore Factory Default Setting WARNING: Restoring th e Factory Default Setting will delete all configur ation infor mation of the ph one. Please b ackup or prin t all the settin gs before you restoring fac tory default s ettings. W ...

Manufacturer Grandstream Networks Category IP Phone

Documents that we receive from a manufacturer of a Grandstream Networks GXP21XX can be divided into several groups. They are, among others:
- Grandstream Networks technical drawings
- GXP21XX manuals
- Grandstream Networks product data sheets
- information booklets
- or energy labels Grandstream Networks GXP21XX
All of them are important, but the most important information from the point of view of use of the device are in the user manual Grandstream Networks GXP21XX.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Grandstream Networks GXP21XX, service manual, brief instructions and user manuals Grandstream Networks GXP21XX. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Grandstream Networks GXP21XX.

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A complete manual for the device Grandstream Networks GXP21XX, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Grandstream Networks GXP21XX by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Grandstream Networks GXP21XX.

A complete Grandstream Networks manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Grandstream Networks GXP21XX - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Grandstream Networks GXP21XX, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Grandstream Networks GXP21XX, that we can find in the current document
3. Tips how to use the basic functions of the device Grandstream Networks GXP21XX - which should help us in our first steps of using Grandstream Networks GXP21XX
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Grandstream Networks GXP21XX
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Grandstream Networks GXP21XX in a specific country, if it was not possible to solve the problem on our own.

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