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Manual StarTech.com SV1654DX4I

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  • StarTech.com SV1654DX4I - page 1

    Matrix IP KVM Switch 4 Digital User 16/32 P ort Cat 5 Matrix IP KVM Switch SV1654DX4I SV3254DX4I Instruction Manual ...

  • StarTech.com SV1654DX4I - page 2

    FCC Compliance Statement This equipment has been tested and f ound to comply with the limits f or a Class B digital device , pursuant to par t 15 of the FCC Rules. These limits are designed to provide rea- sonable protection against harmful interference in a residential installation. This equip - ment generates, uses and can radiate radio frequency ...

  • StarTech.com SV1654DX4I - page 3

    i T able of Contents Installation ....................................................................... 1 P ackage Contents ....................................................................... 1 Required Cables and Hardw are ................................................. 1 Hardware Installation .............................................. ...

  • StarTech.com SV1654DX4I - page 4

    ii Compatibility ............................................................................ 24 SNMP ...................................................................................... 25 RADIUS ................................................................................... 25 Modem .......................................................... ...

  • StarTech.com SV1654DX4I - page 5

    iii Modem T roubleshooting Guide ................................................... 53 About Security Cer tificate W ar nings ........................................... 53 Installing the new certificate ........................................................ 54 Built-in T erminal Emulation ............................................ 5 6 How t ...

  • StarTech.com SV1654DX4I - page 6

    1 Inst allation Package Contents This package should contain: 1 x CA T5 Multi-user KVM • 1 x P ower Cord • 1 x Rack Mounting Hardw are • 1 x Instruction Manual • Required Cables and Hardware Depending on your needs, you may need one or more of the follo wing cables . Please note that the corresponding StarT ech.com part numbers ...

  • StarTech.com SV1654DX4I - page 7

    2 the rear panel of the SVxx54DX4I. Connect an XGA-compliant (or higher) monitor to the Video Out por t 4. on the front panel of SVxx54DX4I. Connect the power cord (provided) to an availab le electr ical outlet. Plug 5. the opposite end of the power cord into the AC power connector on the rear of the unit. P ower up the KVM. 6. IMPORT ANT: SVxx54DX ...

  • StarTech.com SV1654DX4I - page 8

    3 Conguration SVxx54DX4I offers four distinct methods for configuring the unit for your network. Which method will work best will depend on your lev el of experience and y our specific network configuration. Using the On-Screen Display Upon initial boot, you will require an administrativ e user name and passw ord. By def ault, the user name a ...

  • StarTech.com SV1654DX4I - page 9

    4 DHCP connection is present, press the Setup b utton on the rear panel of SVxx54DX4I to display the Main Menu screen, where you will be given sev eral basic setup options: If static IP addresses are assigned, you will likely need to change the Net Mask, IP Address and other details, prior to connecting via y our Web browser . If this is the case , ...

  • StarTech.com SV1654DX4I - page 10

    5 Using DHCP This method requires that your network implement DHCP (Dynamic Host Configuration Protocol), usually on a server or network access device such as a router, that dynamically allows devices to join the network without pre-configuration. If the unit is powered on and connected to the network via LAN por t on the rear panel, it will auto ...

  • StarTech.com SV1654DX4I - page 11

    6 please write this number down and keep it for future reference. Once you locate the MAC address of your unit in the DHCP log, you can match it to its leased IP address and proceed with the Web configur ation. Please note: Once you ha ve located the IP address of the SVxx54DX4I and wish • to proceed with the Web configur ation, do not power ...

  • StarTech.com SV1654DX4I - page 12

    7 The follo wing are the factory default v alues for the W AN por t: IP Address: 192.168.1.123 Subnet Mask: 255.255.255.0 Default Gate wa y : 192.168.1.254 Broadcast: 192.168.1.255 T o access the Web configuration for this product, you will need to configure the workstation you are using to the same subnet (255.255.255.0) and also assign it a val ...

  • StarTech.com SV1654DX4I - page 13

    8 Connecting the Host Computer to the Unit Please note: It is strongly recommended that all systems supporting USB use the USB ser ver interf ace modules (see StarT ech.com par t # SV5USBM). PS/2 modules (SV5PS2M) are av ailable for legacy systems. If present, disconnect the existing monitor and PS/2 or USB keyboard/ 1. mouse from the host computer ...

  • StarTech.com SV1654DX4I - page 14

    9 Windows 2000 F rom the Control P anel, click on 1. Mouse . F rom Mouse proper ties, click on the 2. Motion tab . Make sure that the 3. P ointer speed bar is centered and Acceleration is set to None . Windows XP and Windows Server 2003 Go to P ointer Options and tur n off Enhance Pointer Precision . Ensure that the pointer speed bar is centered. L ...

  • StarTech.com SV1654DX4I - page 15

    10 Please note that you ma y notice a patter n of vertical bars briefly display ed dur ing distance calibration; this is nor mal. As such, please disregard. Using the Web Interface The Web interf ace offers the most intuitiv e wa y to configure the SVxx54DX4I, as it provides a Jav a-based VNC client that can be used to control the host computer f ...

  • StarTech.com SV1654DX4I - page 16

    11 Because Ja va is considered a “safe” programming language, the Jav a VNC client has some limitations. Cer tain special keystrok es cannot be sent, such as “Scroll Loc k” on the ke yboard. This client software requires the use of Jav a 2 (JRE 1.4) to enable features like wheel mouse suppor t. Sun Microsystems’ s Ja va site , www . jav a ...

  • StarTech.com SV1654DX4I - page 17

    12 Web Interface Introduction Home After the initial login screen, the Home screen will appear , offering a Screen Thumbnail view of the controlled computer , as well as basic file transf er functions, Monitoring Inf or mation, System Identification and VNC Client options. ...

  • StarTech.com SV1654DX4I - page 18

    13 Name: At the top of the screen, the name of the machine being controlled is display ed Tip line: The area directly below the Name indicates what function each selection from the Main Menu performs. “Hover” the mouse pointer ov er each individual listing in the Main Menu to update this message according to the function performed by each listi ...

  • StarTech.com SV1654DX4I - page 19

    14 The w ays of connecting the six different sources to the 4 output of the 2. 16:4 matrix are: Local V GA is connected to all 4 outputs of the 16:4 matrix and a. will automatically switch between them according to the output resources. Each of the four VNC-(A, B, C and D)channels are connected to b. one of the 4 outputs of the 16:4 matrix. User 1 ...

  • StarTech.com SV1654DX4I - page 20

    15 Thumbnails The Thumbnails screen provides a thumbnail view of connected computers, and allows you to click through f or direct monitoring of any of the display ed devices. The thumbnails will update periodically . User Preferences The User Preferences screen offers sever al configuration options, per taining to the functionality of SVxx54DX4I o ...

  • StarTech.com SV1654DX4I - page 21

    16 SVxx54DX4I will wait until the host is not using the disk, and add or remov e the files. When the host computer next looks at the drive, it will notice the changes. Y ou can read files from the vir tual disk at any time , as long as the host is not actively writing to the disk. All of this happens in the background, and you ma y treat the vir ...

  • StarTech.com SV1654DX4I - page 22

    17 called Put files here...TXT . SVxx54DX4I is able to read most MS-DOS/Windows f ormatted disks and presents the files via the W eb interface. Howe ver , disk emulation occurs at the lowest lev el, so other disk f ormats can be used if you ha ve the tools needed to create and read the disk images. At the bottom of the page are the upload and dow ...

  • StarTech.com SV1654DX4I - page 23

    18 Booting from USB Disk: If the host computer’ s BIOS supports USB boot devices , it is possib le to boot from the emulated CD-ROM or flopp y - allowing complete oper ating system replacement without any on-site intervention.) The first step is getting a bootable disk image onto the emulated floppy or CD-ROM. For CD-ROM images, you will need ...

  • StarTech.com SV1654DX4I - page 24

    19 ‘ Admin Functions The Admin functions allow you to access all of the f eatures you will need to perform an initial configuration of the SVxx54DX4I. Network Config DHCP (Dynamic Host Configuration Protocol) Automatic network configuration using DHCP is: Enabled/Disab led . This feature applies only to the LAN port on the rear panel and is e ...

  • StarTech.com SV1654DX4I - page 25

    20 IP Addresses and Routing This table allows you to assign IP information for the LAN and W AN por ts separately . If you are using DHCP , the values f or the LAN por t will be filled in automatically and an y changes made will not aff ect the setup. If Ethernet Bridging is enabled, the W AN por t will use the same settings as the LAN por t, and ...

  • StarTech.com SV1654DX4I - page 26

    21 time, because the 802.1d (STP) algor ithm must finish before the DHCP broadcast can go out. T o change this setting, select either Enabled or Disabled from the drop-do wn menu, then click Commit and Apply . User Accounts Edit Details The Edit Details section allows you to modify one user account at a time, by clicking on the desired account in ...

  • StarTech.com SV1654DX4I - page 27

    22 User List Select which user to change, b y clicking on their name. • T able has summary values: Three stars if there is a passw ord defined • for the user , or else blank. English summar y of access rights (incomplete vs. actual details). Click the Del button to delete the user . Changes only tak e eff ect once you press Record change ...

  • StarTech.com SV1654DX4I - page 28

    23 Other identification details These values are for information purposes only . They are visib le from the VNC client and via SNMP (if enabled). Location This string is sent as the system.sysLocation v alue o ver SNMP . It should describe the location of this system. Contact Name This string is sent as the system.sysContact v alue ov er SNMP . It ...

  • StarTech.com SV1654DX4I - page 29

    24 Description A user-defined description for the controlled machine. Security This menu allows y ou to configure a number of settings, including changing the default pass word ( admin ) (recommended). Read and consider the comments and instructions on this menu before making an y changes , as changing these features could make the unit inaccessi ...

  • StarTech.com SV1654DX4I - page 30

    25 SNMP The SNMP menu allows you to configure the SVxx54DX4I so it can be recognized and managed using industr y-standard Simple Network Management Protocol software. RADIUS The RADIUS server requires the IP address , the UDP port number ( 1812 by def ault, or 1645 ) and the shared secret. The shared secret is used to encr ypt communications and c ...

  • StarTech.com SV1654DX4I - page 31

    26 SVxx54DX4I unit will not be used, except for the SSH login. Howe ver , if a user name in the form name.local is given at the RADIUS prompt, the system will use name , check the pass word locally and skip RADIUS authentication. Delete all local accounts to avoid this beha vior . When connecting via VNC, a login screen is generated that asks for a ...

  • StarTech.com SV1654DX4I - page 32

    27 installation, please click on Get latest version. If it cannot access the Internet directly (perhaps due to a web pro xy , or other firew alls), a page will be shown that causes your browser to download the required file. Sav e this file to disk and then upload it as described in the ne xt section, Manual Upload . Manual Upload Enter the name ...

  • StarTech.com SV1654DX4I - page 33

    28 features opened by the code will be enabled immediately , but you may need to reboot the unit to begin using cer tain features . Info Functions Status The Status screen displays a system security log, various system settings, and enab les you to generate a cop y of the system configuration in plain text f or mat. P ort Numbers P or t Numbers pr ...

  • StarTech.com SV1654DX4I - page 34

    29 set to common Inter net values. Y ou may wish to enhance secur ity by disabling ser vices that you will not use with the unit. T o disable a service, change its por t number to 0. For fle xibility , both the LAN and W AN por ts can be configured separately . When you hav e made any necessary changes, click Commit Changes to use the settings th ...

  • StarTech.com SV1654DX4I - page 35

    30 Help Menu Provides an F A Q (F requently Asked Questions) listing to assist you with the features and operation of the SVxx54DX4I. Site map Menu This menu provides a hyperlinked director y of each setting availab le on the Web configur ator . Copyright Menu Provides the T er ms of Use and other information related to the firmware and software ...

  • StarTech.com SV1654DX4I - page 36

    31 Native VNC Client This system implements the VNC protocol, so any off-the-shelf VNC client can be used. There are se veral different VNC clients availab le and they should all work with this system. This system automatically detects and makes use of cer tain extensions to the basic RFB protocol that is provided b y some of the the better VNC cli ...

  • StarTech.com SV1654DX4I - page 37

    32 you want to tunnel two or more systems, you will need to use a unique number f or each instance on the same SSH client machine. Some Unix versions of the VNC client hav e integrated SSH tunneling • suppor t. Some clients require y our local user id to be the same as the userid on the system. Use a command like this: vncviewer -tunnel 10.0.0 ...

  • StarTech.com SV1654DX4I - page 38

    33 Resync : Re-aligns the remote and local mouse points so they are on top of each other . Redraw : Redraws the entire screen contents; occurs immediately . Autotune: Fine tunes the sharpness and image positioning of the video picture by optimizing the sampling phase . PS/2: Resets the PS/2 ke yboard and mouse emulation. Useful to recover failed mo ...

  • StarTech.com SV1654DX4I - page 39

    34 By hovering the mouse over any entr y , y ou can see details per taining to that entry . Select one of the listed systems by clicking on the listing or corresponding number as appropr iate. Or, directly select any system b y pressing 1 through 9, A (for 10) through W (for 32). Similarly , clic k on the Up and Down arrows to select the pre vious ...

  • StarTech.com SV1654DX4I - page 40

    35 Main Menu T o access the main menu, quickly press the F7 ke y twice quickly . Y ou must press the key twice within one second. If you press it once or too slowly , then the F7 key(s) are sent to the host, just like any other key . This is the only w ay to get into the menu system, if the Bribar is disab led. Shown below is the main men u for a t ...

  • StarTech.com SV1654DX4I - page 41

    36 Status Current status of the attached system and the status of the unit. B/W Min/A vg/Max/Auto Bandwidth control. Current operation will be indicated with white highlighting. If you choose Min/A vg/Max then you will override the default, Auto . As the automatic mode measures actual network perf or mance, you may see the current mode s witch from ...

  • StarTech.com SV1654DX4I - page 42

    37 Thumbnails Switch to smaller thumbnail size screen images (click anywhere on thumbnail to restore it). Each button corresponds to a different sized image, from half size to one-sixteenth. Logout End the VNC login session and disconnect. Video T uning Sub-menu with video adjustments, to be used when automatic picture adjustment does not provide a ...

  • StarTech.com SV1654DX4I - page 43

    38 VirtKeys Menu Clicking an y button in the top half of the window simulates pressing and releasing the indicated ke y . In the bottom area of the screen, clic king will simulate the indicated Meta key being pressed. Y ou may then click in the top par t to send another ke y and release the Meta key at the same time. Alternatively , you may mov e t ...

  • StarTech.com SV1654DX4I - page 44

    39 Video T uning Menu Use the A uto Everything button to automatically fine-tune all three adjustments. If the test pattern for Color Offset calibr ation is not present on the screen, then the Color Offset adjustment is skipped. Changes/frame Indicates the number of 16x16 blocks of video that are being sent, on av erage, for ev er y fr ame of vide ...

  • StarTech.com SV1654DX4I - page 45

    40 Color Offset Color Offset is a fine tuning adjustment that requires the use of a test patter n. There is a cop y of the test patter n availab le on the Help! menu of the integrated web ser ver . Y ou must arrange for that image to be shown on the host computer . Do not allow scaling, cropping or any other changes to that image. Press the Auto b ...

  • StarTech.com SV1654DX4I - page 46

    41 dropping when moving windows horizontally . Y ou may use the Redra w button to correct these, or use a lower filter number . At minimum, these values m ust be greater than two . Flatness Filter T o improve compression ratios, the SVxx54DX4I will group adjacent pixels that are nearly the same colour and treat them as equal. This helps to compres ...

  • StarTech.com SV1654DX4I - page 47

    42 network. If the whole screen is changing, then the unit will send as much data as your netw ork connection and VNC client allo w . Network latency , which is the total time it takes for a pack et to get to • the SVxx54DX4I and come back, has the biggest impact on perceiv ed performance and usability . Network bandwidth has a lesser effect, ...

  • StarTech.com SV1654DX4I - page 48

    43 buttons decrease or increase the parameter by a large amount. In the case of phase, this is four units and for all others, ten units. The - and + buttons decrease or increase the parameter by one unit. The middle button sets the parameter to the middle value. The text of the middle button also indicates which parameter is being controlled. Note ...

  • StarTech.com SV1654DX4I - page 49

    44 Disk Control Menu Status: Shows the current disk type. This can be changed through the web interf ace. Access: Shows the number of completed read and write operations . Disk Owner: Which PC por t has control of the disk. Only one por t may access it a time. USB Replug: Disconnects and reconnects the USB disk. Can be used to re-inser t the USB di ...

  • StarTech.com SV1654DX4I - page 50

    45 Accessing KVM Features OSD Operations Star t the OSD (On-Screen Display) by pressing the left <CTRL> or <ScrLk> ke y twice within one second. The entry for the currently selected computer is highlighted in green in • the OSD Use the <UP> and <DOWN> arrow keys to highlight a computer and • the <ENTER> ke y ...

  • StarTech.com SV1654DX4I - page 51

    46 OSD Function Key s Please Note: Channel names can only be changed through the web interface . Changing Y our Configuration After the initial power up , any device can be moved, added or removed from any por t on the KVM without powering down the switch. The attached computer must be powered up for it to provide power to the Server Interface Mod ...

  • StarTech.com SV1654DX4I - page 52

    47 Using the Modem feature NO TE: Requires an RJ45 to DB9 adapter. Please see StarT ech.com par t number(s): GC98FF (DB9 Female to RJ45 Female Adapter) or GC98MF (DB9 Male to RJ45 Female) as applicab le. Background The modem feature allows the SVxx54DX4I to act as an Inter net connection ser ver for increased security and flexibility in connecting ...

  • StarTech.com SV1654DX4I - page 53

    48 Connecting a Modem The SVxx54DX4I will work with virtually any Hay es-compatible modem that recognizes the standard A T command set. Some modem manuf acturers offer “enter pr ise” grade modem products that include technology to improv e the stability of connections; whether this type of product would be beneficial to your application depend ...

  • StarTech.com SV1654DX4I - page 54

    49 reflect the line conditions at the time the connection is made. The ser ial por t can be used for serial por t configuration when the modem is connected. It requires the use of a null modem serial cable. Place the modem near the SVxx54DX4I and an availab le telephone 1. jack. Connect the modem to the telephone jack, data cable, and power sourc ...

  • StarTech.com SV1654DX4I - page 55

    50 to activate it. The string included should work with the majority of modems and configures the follo wing connection proper ties: answ er incoming calls on the first ring, enable hardware flow control, and lock the connection speed. Y our modem’ s documentation will describe other potential init strings that you can use to alter the connect ...

  • StarTech.com SV1654DX4I - page 56

    51 Click 3. Create a new connection under Netw ork T asks. The 4. New Connection Wizard window will open. Click Next . Select 5. Connect to the Internet , then click Next . Select 6. Set up my connection manually , then clic k Next . Select 7. Connect using a dial-up modem and click Ne xt . In the space provided under ISP Name, type an appropriate ...

  • StarTech.com SV1654DX4I - page 57

    52 This, and the IP address of the SVxx54DX4I, cannot be modified. The follo wing TCP/IP por t numbers are assigned for a PPP connection, regardless of the settings configured in the Web interf ace for the LAN or W AN por ts: HTTPS : 443 VNC (clear -text) : 5900 VNC (SSL secured) : 15900 SSH : 22 Perf ormance Notes All images over the PPP connect ...

  • StarTech.com SV1654DX4I - page 58

    53 Modem T roubleshooting Guide The f ollowing messages will appear in the system log on the Status screen in the W eb interf ace and ma y help to diagnose problems with the modem configuration. Starting PPP (for auth) on port… Modem is connecting and the PPP login process is star ting. Modem hang up. Resetting The connection has been closed or ...

  • StarTech.com SV1654DX4I - page 59

    54 redirected without their knowledge. Cer tificates are issued by trusted third par ties called Cer tificate Authorities (CAs) and contain essential details about a site that must match the inf or mation supplied to y our Web browser . Why do I receive a warning when accessing the login screen? As it redirects you to a secure (SSL) session by de ...

  • StarTech.com SV1654DX4I - page 60

    55 the Update security cer tificate link. When prompted, choose 2. Open . A Window will appear that off ers information about the cer tificate. 3. Click Install Certificate . The 4. Cer tificate Impor t Wizard will appear . Select Automatically select the cer tificate store … (default) and click Ne xt . When the ne xt window appears, clic k ...

  • StarTech.com SV1654DX4I - page 61

    56 Built -in T erminal Emulation The built in T er minal Emulator is an ANSI ter minal that allows local users (Directly connected or via the User station) the ability to initialize a command prompt shell to connect to remote and local devices via SSH, T elnet and directly connected serial por ts. Please note: Only one user can use the ter minal em ...

  • StarTech.com SV1654DX4I - page 62

    57 How to create a New Connection (Using the Wizard) Use the arrow k eys or underlined letter to select “Create ne w 1. connection (using wizard) Select your connections method or protocol (example: SSH, T elnet, 2. Direct) ...

  • StarTech.com SV1654DX4I - page 63

    58 If y ou are choosing “Direct”, use the screens that follo w to choose the 3. appropriate setting for your ser ially attached device. If you choose SSH or T elnet, the following screen will ask you for the Host Name or IP address of your remote connection: Enter the specific por t number used by the device to which you are 4. attempting to c ...

  • StarTech.com SV1654DX4I - page 64

    59 Next you will be asked to declare any alter native SSH options. 6. Last, you will be asked to provide a meaningful name for this newly 7. created connection. Then sa ve the configur ations. Once you ha ve created your ne w connection you will see it listed abov e the other commands in the main menu. Y ou may activate this connection by highligh ...

  • StarTech.com SV1654DX4I - page 65

    60 Highlight the connection you wish to remo ve and press enter . Please Note: Anyone can create a connection, but only the Admin has the right to remove them. Other Commands: Directly enter a command Allows the user to enter a command shell and connect to a remote system etc. (For adv anced users) Linux shell Provides access to the Linux shell run ...

  • StarTech.com SV1654DX4I - page 66

    61 T roubleshooting Forgotten master passw ord Y ou can reset the master password using the serial interf ace on the unit. Use the S command, and type a new password. The old pass word is not required for this procedure . Similarly , you can press (and hold) the reset button (located to the immediate left of the USB por ts on the rear panel) for th ...

  • StarTech.com SV1654DX4I - page 67

    62 public k ey of this host and doesn’t re-issue this warning. Certificate warning shown when connecting via HTTPS. It is nor mal f or a warning dialog to be shown when connecting via HTTPS . The SSL cer tificate SVxx54DX4I uses is created when the unit is first produced. It does not contain the correct hostname (subject name) because you can ...

  • StarTech.com SV1654DX4I - page 68

    63 Serial Interface Pinout RJ45 DB9 (male) Signal 1 6 DSR (input) 2 1 DCD (input) 3 4 DTR (output) 4 5 GND 5 2 RxD (input) 6 3 TxD (output) 7 8 CTS (input) 8 7 R TS (output) N/A 9 RI (not used) The DB9 side is wired as DCE (same as a computer). * ...

  • StarTech.com SV1654DX4I - page 69

    64 T echnical Specications Maximum Recommended Resolution 1280 x 1024@ 60Hz Maximum Supported Resolution 1600 x 1200 @ 60 Hz Host Connectors SV1654DX4I: 16 x RJ45 SV3254DX4I: 32 x RJ45 Console Connectors 2 x HDDB15 F emale Other Connectors 2 x USB A Female (F ront Panel) 2 x USB A Female (Rear P anel) 2 x DIN6 Female 2 x RJ45 Ethernet Ports (WAN ...

  • StarTech.com SV1654DX4I - page 70

    65 Operation Temperature 0°C to 40°C (32°F to 104°F) Humidity 80% rh, nc Dimensions 310 x 440 x 44 mm W eight 2200 grams (4.5 Lbs) Electrical 100-240 V AC , 0.5 A, IEC320 socket Frequency 50-60 Hz Caution This is an IEC safety Class 1 product. Before using, the g round wire in the line cord or the rear panel binding post must be connected f or ...

  • StarTech.com SV1654DX4I - page 71

    66 T echnical Support StarT ech.com’ s lifetime technical suppor t is an integral par t of our com- mit-ment to provide industr y-leading solutions. If y ou ever need help with your product, visit www .star tech.com/suppor t and access our com- prehensive selection of online tools , documentation, and downloads. Warranty Information This product ...

  • StarTech.com SV1654DX4I - page 72

    StarT ech.com has been making “hard-to-find easy” since 1985, providing high quality solutions to a diverse IT and A/V customer base that spans man y channels, including government, education and industrial f acilities to name just a fe w . We offer an unmatched selection of computer parts, cables , A/V products , KVM and Serv- er Management s ...

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