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Panasonic KX-TG4000B - page 1
Caller ID Compatible 2.4GHz Multi-Handset Cordless Phone System Model No. KX-TG4000B Pulse-or-tone dialing capability Operating Instructions PLEASE READ BEFORE USE AND SA VE. Charge the handset battery for about 8 hours before initial use. 4-LINE Panasonic World Wide Web address: http://www.panasonic.com for customers in the USA or Puerto Rico ...
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Panasonic KX-TG4000B - page 2
2 Before Initial Use Please read IMPOR T ANT SAFETY INSTRUCTIONS on page 102 before use. Read and understand all instructions. Thank you for purchasing your new Panasonic cordless telephone. Caller ID and Call Waiting Service, where available, are telephone company services. After subscribing to Caller ID, this phone will display a caller’s name ...
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Panasonic KX-TG4000B - page 3
3 Accessories (included) For extra orders, call 1-800-332-5368. AC Adaptor for Base Unit (p. 13) Order No. PQLV12Z one AC Adaptor for Charger (p. 16) Order No. KX-TCA1-G one two Base Unit Handset (p. 13) Order No. PQJXF0113Z one 4-Wire Telephone Line Cord (p. 14, 15) one Backup Battery (p. 12) Order No. P-P507 (PQP50AA61) Charger (p. 16) Belt Clip ...
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Panasonic KX-TG4000B - page 4
4 For Best Performance Handset Battery Charge A rechargeable Nickel-Metal Hydride (Ni- MH) battery powers the cordless handset. Charge the battery for about 8 hours before initial use (p. 16). Make sure the handset faces forward as shown. • If you charge the discharged battery, it will be charged quickly. In that case the handset may feel warm. T ...
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Panasonic KX-TG4000B - page 5
5 Contents Chapter 1 Preparation Location of Controls ............................................................................ 8 Displays ................................................................................................ 11 Installation ............................................................................................ 12 ...
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Panasonic KX-TG4000B - page 6
Erasing an Item in the Directory ........................................................ 37 Caller ID Service .................................................................................. 38 Using the Caller List ................................................... 39 Viewing the Caller List .................................................... ...
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Panasonic KX-TG4000B - page 7
7 Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Call Transfer Status ............................................................................ 62 Call Operator Status ........................................................................... 63 Answering System ............................................................................... ...
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Panasonic KX-TG4000B - page 8
8 Location of Controls Base unit M IC VOICE MAIL SYSTEM 4 L IN E E N T E R C L E A R L O U D / S E A R C H B A C K F W D E X I T H E A D S E T D IG IT A L S P -P H O N E F U N C T I O N 1 2 3 4 5 6 7 8 9 0 BATTERY CONF HOLD STOP VOICE MAIL D E F A B C M N O J K L G H I W X Y Z T U V P Q R S T O N E O P E R REDIAL PAUSE/EDIT CALL WAIT/FIASH ANSWER O ...
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Panasonic KX-TG4000B - page 9
9 Chapter 1 Preparation M I C V O IC E M A IL S Y S T E M 4 LIN E ENTER CLEAR L O U D / S E A R C H B A C K F W D EXIT HEA DS ET D I G I T A L S P - P H O N E FUN CTION 123 456 789 0 B A T T E R Y C O N F H O L D S T O P V O IC E M A IL IN T E R C O M / T R A N S F E R 1 2 3 4 5 6 7 8 A L L D E F A B C M N O J K L G H I W X Y Z T U V P Q R S T O N ...
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Panasonic KX-TG4000B - page 10
10 Location of Controls Cordless handset Charger CHARGE CHARGE Indicator (p. 16) Charge Contacts (p. 17) TALK O N /O F F C L E A R LO U D / S E A R C H FU N C /EX IT TONE ABC 2 JKL 5 1 REDIAL/ PAUSE/ EDIT INTERCOM/ HOLD/ TRANSFER CALL WAIT/ FLASH EN TE R / CONF DEF 3 GHI 4 MNO 6 PQRS 7 TCV 8 WXYZ 9 OPER 0 L 3 L 4 L 2 L 1 Antenna Display (p. 11) (TA ...
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Panasonic KX-TG4000B - page 11
11 Displays Chapter 1 Preparation Base unit Cordless handset A The handset in-use icon indicates the status of registered cordless handsets. If a cordless handset is in the talk or intercom mode, or listening to messages, the relevant number is displayed. B If you turn the Automated Attendant System on, the relevant line icon is displayed (p. 58). ...
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Panasonic KX-TG4000B - page 12
12 Installation • The battery cannot be overcharged. • If the backup battery has been discharged during a power failure, the unit will not work. If required, you can connect a standard telephone on the same line. See page 91. BATTERY Indicator: • The BATTERY indicator lights while the battery is being charged. • During a power failure (or i ...
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Panasonic KX-TG4000B - page 13
13 Chapter 1 Preparation • Use only a Panasonic Handset for the KX-TG4000B. • USE ONLY WITH Panasonic AC ADAPTOR PQLV12 (Order No. PQLV12Z). • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) • The BATTERY indicator lights while the AC adaptor is connected with the backup battery ins ...
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Panasonic KX-TG4000B - page 14
14 Installation Connecting the T elephone Line Cords Connect the telephone line cords to the base unit. T o connect 2 two-line telephone jacks Two-Line Telephone Jacks (RJ14C) LINE1 LINE2 4-Wire T elephone Line Cord LINE 3/4 LINE 1/2 LINE3 LINE4 ...
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Panasonic KX-TG4000B - page 15
15 Chapter 1 Preparation T o connect four single-line telephone jacks For this connection, please purchase two Panasonic T-adaptors KX-J24 and two 2-wire telephone line cords. To order, call the accessories telephone number on page 3. LINE4 LINE3 LINE2 T -Adaptor (KX-J24) Single-Line Telephone Jacks (RJ11C) LINE1 4-Wire T elephone Line Cord 2-LINE ...
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Panasonic KX-TG4000B - page 16
16 Installation Connecting the AC Adaptor to the Charger • USE ONLY WITH Panasonic AC ADAPTOR KX-TCA1 (Order No. KX-TCA1-G). • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) Handset Battery Charge Place the cordless handset on the charger and charge for about 8 hours before initial use ...
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Panasonic KX-TG4000B - page 17
Up to about 4 days (flashing) 17 Chapter 1 Preparation Approx. battery life • Battery life may be shortened depending on usage conditions and ambient temperature. • Clean the charge contacts of the handset and the charger with a soft, dry cloth once a month. Clean more often if the unit is subject to grease, dust or high humidity. Otherwise the ...
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Panasonic KX-TG4000B - page 18
18 Programmable Settings Programming Guidelines This unit has various programmable functions. Most of them are selected from the function menu on the display (p. 22). Base Unit Handset How to select a function item from the menu 1. Press (FUNCTION) while in the standby mode. The main menu is displayed. 2. You can scroll through the menu by pressing ...
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Panasonic KX-TG4000B - page 19
19 Chapter 1 Preparation Registering Optional Cordless Handsets Registration is necessary for cordless handsets. You can register up to 8 cordless handsets at the base unit. The model number of the optional cordless handset is KX-TGA400B. To order, call the accessories telephone number on page 3. The included cordless handset is pre-registered at t ...
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Panasonic KX-TG4000B - page 20
20 4 Select AM or PM by pressing . 5 Press (ENTER) . • A beep sounds. The clock starts working. • To return to the standby mode, press (EXIT) . 1 Press (FUNCTION) . 2 Press or until the arrow points to “ Date and time ” , and press H . 3 # Enter the year, and month and day using 4-digit numbers. Ex. To set Apr. 7, 2000, enter “ 2000 ” a ...
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Panasonic KX-TG4000B - page 21
21 Chapter 1 Preparation 4 Select “ Puls ” (Pulse) or “ Tone ” by pressing or for each line. To move to another line, press H or I . 5 Press (ENTER) . • A beep sounds. • To return to the standby mode, press (EXIT) . 1 Press (FUNCTION) . 2 Press or until the arrow points to “ Dial setting ” , and press H . 3 While “ Set dial mode ? ...
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Panasonic KX-TG4000B - page 22
22 Function Menu T able You can use the following functions to customize your system according to your needs. After pressing (FUNCTION) , the main menu is displayed. Most items in the main menu have a sub-menu. The sub-menu is shown after selecting the item in the main menu. See the corresponding pages for function details. Main menu items are writ ...
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Panasonic KX-TG4000B - page 23
23 The Unit Capabilities (Operating More than One Handset) Chapter 2 Basic Operation This unit can handle up to 4 external telephone lines which are provided by a telephone company, or up to 2 internal lines for intercom calls. You can expand the unit capabilities by registering up to 8 cordless handsets at the base unit (p. 19, 52). How many exter ...
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Panasonic KX-TG4000B - page 24
24 Making Calls Base Unit Handset Four calls can be handled simultaneously on separate telephone lines by the base unit and 3 cordless handsets (or by 4 cordless handsets). With the Base Unit When you lift the handset to make a call, the unit will automatically select a free line. (To change the line selection, see page 47.) Dial a phone number. To ...
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Panasonic KX-TG4000B - page 25
25 Chapter 2 Basic Operation T o dial after confirming the entered number 1 Enter a phone number. • If you misdial, press (CLEAR) . Digits are erased from the right. • To cancel, press (EXIT) . 2 Lift the handset or press (DIGITAL!SP-PHONE) . • The line number is displayed. • After a few seconds, the display will show the length of the call ...
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Panasonic KX-TG4000B - page 26
26 Making Calls T o put a call on hold Press (HOLD) . • “ Hold ” and the line number are displayed. • If using the handset, you can replace it on the cradle. • If a call is kept holding for 30 seconds, a warning tone will sound. After 2 minutes the automated attendant will respond to the caller and he/she can call a handset or leave a mes ...
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Panasonic KX-TG4000B - page 27
27 Chapter 2 Basic Operation T o dial after confirming the entered number 1 Enter a phone number. • If you misdial, press (CLEAR) . Digits are erased from the right. • To cancel, press (EXIT) . 2 Press (TALK) . • You can press a line button instead of pressing (TALK) . • The line number is displayed. • After a few seconds, the display wil ...
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Panasonic KX-TG4000B - page 28
28 Answering Calls Base Unit Handset With the Cordless Handset Press (TALK) . • The called line status icon stops flashing. • You can also answer a call by pressing any dialing button (0) to (9) , (*) or (#) ( — Any Key Talk ). OR If the handset is on the charger, just lift up. (This is not possible when the Auto Talk feature is set to OFF. S ...
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Panasonic KX-TG4000B - page 29
29 Chapter 2 Basic Operation Using Other Lines During a Conversation Base Unit Handset • To hold the second call in step 3, press (HOLD) before pressing the line button for the first call. • Pressing (HOLD) puts the current call on hold while keeping the previously held calls. You can make or answer another call by pressing a line button whose ...
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Panasonic KX-TG4000B - page 30
30 Intercom Base Unit Handset A 2-way intercom is possible between the base unit and a cordless handset or between two cordless handsets. Each number assigned to a handset at registration is the extension number (p. 19, 52). The base unit extension number is 0. Making Intercom Calls With the base unit 1 To page all handsets, press INTERCOM (ALL) . ...
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Panasonic KX-TG4000B - page 31
31 Chapter 2 Basic Operation With the cordless handset 1 Press (INTERCOM) . 2 To page the base unit, enter (0) . To page another handset, enter the extension number ( (1) to (8) ). • The base unit or the paged handset rings. • To stop paging, press (INTERCOM) . • After the paged party answers, the display will show the length of the call. 3 T ...
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Panasonic KX-TG4000B - page 32
32 T ransferring a Call Base Unit Handset You can transfer an external call between the base unit and a cordless handset, or between two cordless handsets. With the base unit 1 During a call, press the corresponding TRANSFER button ( (1) to (8) ) to page the handset. To page all handsets, press TRANSFER (ALL) . • The call is put on hold and the l ...
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Panasonic KX-TG4000B - page 33
33 Chapter 2 Basic Operation Conference Base Unit Handset This feature allows you to join two other calls to make a conference call. At least one of the other two parties should be on an external line. Conference with two external calls 1 Press (HOLD) to put the first call on hold. 2 Press another line button to make or answer a second call. 3 When ...
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Panasonic KX-TG4000B - page 34
34 1 Press (FUNCTION) . 2 While “ Save directory ” is at the arrow, press H . • The display shows the number of items, and “ Enter name ” . 3 Enter a name, up to 16 characters, using the dialing buttons (p. 35). • To move the cursor, press I or H . • If a name is not required, go to step 4. 4 Press (ENTER) . 5 Enter a phone number, up ...
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Panasonic KX-TG4000B - page 35
35 Chapter 2 Basic Operation For example, to enter “Tom Jones”: 1. Press (8) . 2. Press (6) six times, then press H . 3. Press (6) four times, then press H twice. 4. Press (5) , press (6) six times, then press H . 5. Press (6) five times, press (3) five times, then press (7) eight times. 0 Blank Selecting characters to enter names The base unit ...
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Panasonic KX-TG4000B - page 36
36 Using the Directory Dialing from the Directory 1 Press I or H to enter the directory. 2 Press or to find the desired item. • All directory items are sorted in the order shown on the right. 3 If using the base unit: Lift the handset or press (DIGITAL!SP-PHONE) . OR If using the cordless handset: Press (TALK) . • The number is dialed automatic ...
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Panasonic KX-TG4000B - page 37
37 Chapter 2 Basic Operation 1 Press I or H to enter the directory. 2 Press or to find the directory item you want to edit. • To search for the item by initial, see page 36. Enter name: Jane Walker IH ENTER=Next 1234567 ENTER=Save 0981234567 ENTER=Save Editing an Item in the Directory Make sure that the base unit/cordless handset is in the standb ...
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Panasonic KX-TG4000B - page 38
38 Caller ID Service This unit is compatible with a Caller ID service offered by your telephone company. After subscribing to a Caller ID service, the calling party ’ s information will be shown on the base unit and cordless handset displays after the first ring. The base unit can record information of up to 50 different callers in the caller lis ...
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Panasonic KX-TG4000B - page 39
39 Chapter 2 Basic Operation Using the Caller List Base Unit Handset V iewing the Caller List Caller List information includes the caller ’ s name and phone number, the time and date the call was received, and the number of times that caller called. 12:00AM JAN. 1 Received calls [1] Received calls Base Unit Cordless Handset With the base unit Mak ...
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Panasonic KX-TG4000B - page 40
40 Talk Line2 12345678901 Using the Caller List If a caller calls more than once The number of times the same caller called is displayed ( × 2 to × 9). The date and time of the most recent call will be recorded. After checking, × 2 to × 9 will be replaced with “ √ ” . Ex. The caller called 5 times. Calling Back from the Caller List With t ...
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Panasonic KX-TG4000B - page 41
41 Chapter 2 Basic Operation Editing the Caller ’ s Phone Number The unit can edit a phone number into one of 4 patterns. Make sure that the base unit/cordless handset is in the standby mode. 2 Press or to find the desired caller. 3 Press (EDIT) to select a pattern. Each time you press (EDIT) , the number is rearranged into one of 4 different pat ...
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Panasonic KX-TG4000B - page 42
42 If there is no name information for the caller, “ Enter name ” will be displayed. a) If a name is not required, press (ENTER) . b) If a name is required, enter the name (p. 35), and press (ENTER) . • A beep sounds. • To store other items, repeat from step 2. • To return to the standby mode, press (EXIT) . Using the Caller List Storing ...
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Panasonic KX-TG4000B - page 43
43 Chapter 2 Basic Operation Erasing Caller List Information After checking the Caller List, the base unit and cordless handsets can erase some or all of their entries. Make sure that the base unit/cordless handset is in the standby mode. T o erase a specific caller from the Caller List T o erase all entries in the Caller List 1 Press or to enter t ...
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Panasonic KX-TG4000B - page 44
44 Special Features How to Use the P AUSE Button (For Analog PBX Line/Long Distance Service Users) We recommend you press (PAUSE) if a pause is required for dialing with a PBX or to access a long distance service. Ex. Line access number (9) (PBX) (9) ➡ (PAUSE) ➡ • Pressing (PAUSE) once creates a 3.5 second pause. This prevents misdialing when ...
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Panasonic KX-TG4000B - page 45
45 Chapter 3 Advanced Operation Setting the Key Lock You can lock all the buttons and the navigator key of the cordless handset. Only incoming calls are accepted until the key lock is canceled. Make sure that the cordless handset is in the standby mode. Press and hold (FUNCTION) until a short beep sounds. To cancel the key lock , press and hold (FU ...
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Panasonic KX-TG4000B - page 46
46 Other Programmable Settings Setting the Auto T alk Feature The Auto Talk feature allows you to answer a call by lifting the cordless handset off the charger without pressing (TALK) . To view caller’s information on the display after lifting the handset, turn this feature OFF. Your phone comes from the factory set to ON. Make sure that the cord ...
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Panasonic KX-TG4000B - page 47
47 Chapter 3 Advanced Operation Calling Line Selection The base unit and cordless handsets will automatically select a free line when you make a call. You can change the calling line selection of the base unit and handsets. Programming must be carried out separately for the base unit and cordless handset(s). Make sure that the base unit/cordless ha ...
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Panasonic KX-TG4000B - page 48
Setting Call Restriction Numbers You can prevent selected phone numbers from being dialed by the base unit and cordless handsets. Phone numbers with the restricted leading digits cannot be dialed out. You can assign up to 4 call restriction numbers (up to 11 digits each) to the base unit and handsets. If you try to dial the restricted numbers, busy ...
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Panasonic KX-TG4000B - page 49
1 Press (FUNCTION) . 2 Press or until the arrow points to “ Ringer setting ”, and press H . 3 Press or until the arrow points to “ Group ring ”, and press H . 4 Select the desired line (LINE 1 to 4) by pressing H or I . 5 Press to select “ HS No. ”. 49 Chapter 3 Advanced Operation T o cancel the restricted handset(s) and/or base unit Re ...
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Panasonic KX-TG4000B - page 50
50 Other Programmable Functions Incoming Call T one While using one line, you can be informed if another call arrives on the other line by two tones. During an intercom call or while listening to messages (p. 67, 70), you can also be informed by two tones if a call arrives. If you set to ON, this incoming call tone will be heard for as long as the ...
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Panasonic KX-TG4000B - page 51
51 Chapter 3 Advanced Operation 1 Press (FUNCTION) . 2 Press or until the arrow points to “ Registration ”, and press H . 3 While “ Set PIN ” is at the arrow, press H . 4 Enter a 4-digit PIN, and press (ENTER) . • If you enter a wrong number, press (CLEAR) , and enter the PIN again. 5 Enter the PIN again, and press (ENTER) . • A beep so ...
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Panasonic KX-TG4000B - page 52
52 Other Programmable Functions 1 Base unit: Press (FUNCTION) . 2 Press or until the arrow points to “ Registration ”, and press H . 3 Press or until the arrow points to “ HS registration ”, and press H . 4 Cordless handset: Press (FUNCTION) . 5 Press or until the arrow points to “ Registration ”, and press H . 6 While “ HS registrati ...
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Panasonic KX-TG4000B - page 53
Cordless handset 1 Press (FUNCTION) . 2 Press or until the arrow points to “ Registration ”, and press H . 3 Press or until the arrow points to “ Deregistration ”, and press H . • To stop, press I . 4 Press (CLEAR) . • A long beep sounds and “ Clear ” is displayed. • To return to the standby mode, press (EXIT) . • [–] will be ...
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Panasonic KX-TG4000B - page 54
4 Select “ B ” or “ A ” by pressing or for each line. To move to another line, press H or I . 5 Press (ENTER) . • A beep sounds. • To return to the standby mode, press (EXIT) . 54 Other Programmable Functions Selecting the Line Mode If the line is connected to a low voltage system such as a PBX, set to “B”. Otherwise, the line indic ...
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Panasonic KX-TG4000B - page 55
55 V oice Mail System Chapter 4 V oice Mail System/Automated Attendant System/ Answering System Mailbox 1 Mailbox 2 Mailbox 3 Mailbox 4 Mailbox 5 Mailbox 6 Mailbox 7 Mailbox 8 The Voice Mail System allows you to receive and deliver voice messages using mailboxes. The unit accommodates one general delivery mailbox and a maximum of 8 personal mailbox ...
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Panasonic KX-TG4000B - page 56
56 V oice Mail System Setting the Mailbox Password Assign a 4-digit password (0000-9999) to each mailbox to prevent unauthorized persons from accessing mailboxes and listening to the messages remotely from a touch tone phone. The factory preset of the general delivery mailbox is “ 0000 ” . The preset password for each mailbox is a 4-digit numbe ...
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Panasonic KX-TG4000B - page 57
57 Automated Attendant System Chapter 4 V oice Mail System/Automated Attendant System/ Answering System How Automated Attendant System W orks The Automated Attendant System is a flexible communication tool that can enhance your productivity by improving your call management. The automated attendant answers incoming calls and then routes the callers ...
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Panasonic KX-TG4000B - page 58
58 Select greeting :Prerecord ∨∧ H =Set Setting the Automated Attendant System The Automated Attendant System can be set to any line. You can record up to 5 greeting messages of up to 2 minutes each. The same greeting message can be used on more than one line. The same messages can be used for the Answering System (p. 64). Base Unit 1 Press the ...
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Panasonic KX-TG4000B - page 59
59 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System Select greeting :Greeting1(none) ∨∧ H =Set T o turn on the Automated Attendant System and record a greeting message If the line ’ s ANSWER ON indicator lights, press the (ANSWER!ON) button to turn it off. Greeting1 record H =Start 1 Press the line ’ s (ANSWER!ON) b ...
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Panasonic KX-TG4000B - page 60
60 Automated Attendant System 1 While the handset is in the standby mode, press . • If the direct handset access mode is OFF (p. 56), enter the mailbox password and press (#) . • If you have new messages, listen to all of them. 2 Press (5) . • The current setting is displayed. 3 To select ON, press (1) . To select OFF, press (2) . 4 Press . A ...
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Panasonic KX-TG4000B - page 61
1 While the handset is in the standby mode, press . • If the direct handset access mode is OFF (p. 56), enter the mailbox password and press (#) . • If you have new messages, listen to all of them. 2 Press (3) . • After the current message is played, “ To change, press 1. To accept, press 2 ” is heard. 3 Press (1) . • “ Record greetin ...
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Panasonic KX-TG4000B - page 62
62 Call T ransfer Status When a caller specifies an extension by pressing the extension number ( (1) to (8) ) followed by (#) , the call is connected to that extension, and the extension can take the call. If the extension user is on another call or does not answer, a list of options (Incomplete Call Handling Menu) is announced to guide the caller. ...
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Panasonic KX-TG4000B - page 63
63 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System “Sorry, this line is busy” “ Calling the operator. Please wait a moment ” The Incomplete Call Handling Menu is announced 3 times; “ To leave a message, press 1. To call another extension, press 2.” Call Operator Status When a caller specifies the operator by pr ...
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Panasonic KX-TG4000B - page 64
64 Number of rings :Toll saver ∨∧ H =Set Setting the Answering System The Answering System allows the unit to answer calls with a greeting message. Callers can leave a message in the general delivery mailbox. You can assign this system to any line. Select the number of times the unit rings before the Answering System answers a call, from “ 2 ...
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Panasonic KX-TG4000B - page 65
65 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System 1 Press the line ’ s (ANSWER!ON) button. • The ANSWER ON indicator lights. • The current setting is displayed. 2 P ress H within 10 seconds. 3 While “ Auto answering ” is at the arrow, p ress H . 4 Select the number of rings, “ 2 ” to “ 7 ” or “ Toll sa ...
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Panasonic KX-TG4000B - page 66
66 Answering System T o select/change the recorded message If the line ’ s ANSWER ON indicator lights, press the (ANSWER!ON) button to turn it off. 1. Press the line ’ s (ANSWER!ON) button, and press H within 10 seconds. 2. While “ Auto answering ” is at the arrow, press H . 3. Select the number of rings, “ 2 ” to “ 7 ” or “ Toll ...
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Panasonic KX-TG4000B - page 67
67 Listening to Messages with the Base Unit Chapter 4 V oice Mail System/Automated Attendant System/ Answering System If the (VOICE MAIL) button flashes, new messages have been received in the general delivery mailbox. The base unit user (operator) will be responsible for handling the following aspects of the general delivery mailbox: — checking ...
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Panasonic KX-TG4000B - page 68
68 For Caller ID service users (p. 38) During playback, the display shows the name and/or number of the caller whose message is being played. To call back the displayed number: During playback, lift the handset or press (DIGITAL!SP-PHONE) . • You can press a line button instead of pressing (DIGITAL!SP-PHONE) . • The unit stops playback and auto ...
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Panasonic KX-TG4000B - page 69
69 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System Erasing a Message The base unit display shows the remaining recording time if it is less than 10 minutes or the number of messages which can still be recorded is less than 10. If the time or number is 0, “ Message full ” will flash on the display. New messages cannot b ...
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Panasonic KX-TG4000B - page 70
70 Listening to Messages with the Cordless Handset You can access your handset mailbox and listen to the messages, transfer the messages to other mailboxes or erase unnecessary messages. You can also access the general delivery mailbox from your handset. If “” flashes on your handset display, new messages have been received in your mailbox. Dur ...
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Panasonic KX-TG4000B - page 71
71 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System During playback For Caller ID service users (p. 38) During playback, the display shows the name and/or number of the caller whose message is being played. To call back the displayed number: During playback, press (TALK) . • You can press a line button instead of pressing ...
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Panasonic KX-TG4000B - page 72
72 Listening to Messages with the Cordless Handset Erasing a Message We recommend you erase unnecessary messages after each playback. While the message you want to erase is being played or before the start of the next message, press (3) or (CLEAR) . • A beep sounds and “ Message erased ” is heard. • The unit will play the next message. List ...
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Panasonic KX-TG4000B - page 73
73 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System Delivering Y our Own Message Base Unit Handset The base unit user or cordless handset users can send an identical message of up to 3 minutes, to several mailboxes in a single operation. With the base unit 1 While the base unit is in the standby mode, press . • If you hav ...
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Panasonic KX-TG4000B - page 74
74 Recording Mode Messages are recorded in a “ High quality sound mode ” . To lengthen the available recording time, the base unit user can select “ Long recording mode ” which doubles the total recording time to 100 minutes. Your phone comes from the factory set to “ High quality sound mode ” . Make sure that the base unit is in the st ...
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Panasonic KX-TG4000B - page 75
75 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System Checking the Remaining Recording T ime and Number of Messages If the remaining recording time is less than 10 minutes or the number of messages which can still be recorded is less than 10, the base unit will display the time or number while in the standby mode. • If the ...
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Panasonic KX-TG4000B - page 76
76 Other V oice Mail System Features Message Menu Mode After each message is played, the Message Menu is announced and displayed on the base unit and cordless handset as a guide (p. 67, 70). With a touch tone phone from a remote location, this menu is also announced (p. 78). To delete this menu, turn the feature OFF. Your phone comes from the facto ...
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Panasonic KX-TG4000B - page 77
77 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System Erasing All Messages in Mailboxes The base unit user can erase all incoming messages in any mailbox. Greeting messages can also be erased at the same time if required. Inform the mailbox owners before erasing and check that there are no new messages in the mailboxes. Make ...
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Panasonic KX-TG4000B - page 78
78 Remote Operation from a T ouch T one Phone You can access the Voice Mail System from any touch tone phone if the Automated Attendant System or the Answering System is on for any of lines. You can listen to recorded messages in your mailbox and the general delivery mailbox, and you can transfer the messages and deliver your own messages to other ...
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Panasonic KX-TG4000B - page 79
79 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System During message playback During playback or before the start of the next message; To repeat the message, press (1) . To play the next message, press (2) . To erase the message, press (3) . T o transfer a message After listening to a message, you can transfer it to other mai ...
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Panasonic KX-TG4000B - page 80
Interrupting remote operation If a user is accessing a mailbox from a remote location, and you mistakenly answer the call; 1. Press . 2. If you are using the base unit, place the handset or press (DIGITAL!SP-PHONE) . If you are using the cordless handset, press (TALK) . The user can then access the mailbox. 80 Remote Operation from a T ouch T one P ...
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Panasonic KX-TG4000B - page 81
81 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System Pager Call Base Unit Handset This feature allows the unit to alert your pager when your mailbox has received an incoming message from an outside caller. (When a message has been transferred or delivered from another user, the unit will not alert your pager.) You can retrie ...
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Panasonic KX-TG4000B - page 82
82 Pager Call Storing the Pager Display Number After storing one of the unit ’ s phone numbers, you can check that pager number is stored correctly. This phone number will be displayed on your pager if the message is received from an area which does not provide a caller ID service or a caller requests not to show his/her information. 1 Press (FUN ...
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Panasonic KX-TG4000B - page 83
83 Chapter 4 V oice Mail System/Automated Attendant System/ Answering System T o erase the pager number 1. Press (FUNCTION) , and press or until the arrow points to “ Pager setting ” , and press H . 2. While “ Pager number ” is at the arrow, press H . 3. Press (CLEAR) . 4. Press (ENTER) . • The pager call mode will automatically return to ...
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Panasonic KX-TG4000B - page 84
84 Using the Handset Belt Clip You can hang the cordless handset on your belt or pocket using the belt clip. T o attach the belt clip T o remove the belt clip 3 cm W all T emplate To Power Outlet Screws 3 cm W all Mounting for the Charger The charger can be wall mounted. Install screws using the wall template below. Connect the AC adaptor. Mount th ...
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Panasonic KX-TG4000B - page 85
85 Chapter 5 Useful Information Using an Optional Headset Base Unit Handset Plugging an optional headset into the base unit or cordless handset allows a hands-free phone conversation. Please use only the Panasonic KX-TCA88 headset. To order, call the accessories telephone number on page 3. With the Base Unit Connecting the headset to the base unit ...
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Panasonic KX-TG4000B - page 86
86 To switch to the speakerphone while using the headset: “ ENTER=SP-phone ” is displayed. Press (ENTER) . To return to the headset, press (ENTER) again. • Each time you press (ENTER) , the call will switch to the headset or speakerphone. While in the speakerphone mode, “ ENTER=Headset ” is displayed. • During a conversation using the h ...
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Panasonic KX-TG4000B - page 87
87 Chapter 5 Useful Information Headset Jack When the headset is connected, make sure to use the headset to talk with the caller. If you want to have a normal cordless phone conversation, disconnect the headset. With the Cordless Handset Connecting the headset to the cordless handset Open the headset jack cover, and connect the headset to the heads ...
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Panasonic KX-TG4000B - page 88
88 Clearing Settings Base Unit Handset Function Factory preset Direct HS. Access ON Call monitoring ON Message menu ON Recording mode High quality Auto message delete OFF Pager number Clear Pager on/off OFF Pager display No. Clear PIN for registration Clear Auto Attendant System OFF Answering System OFF Line 1 to 4 greetings Pre-recorded greeting N ...
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Panasonic KX-TG4000B - page 89
89 Chapter 5 Useful Information Handset Battery Replacement If “ Recharge ” is displayed and/or “” flashes after being fully charged, replace the battery with a new Panasonic HHR-P506 (PQHHR150AA21) battery. To order, call the accessories telephone number on page 3. Backup Battery Replacement Even if the backup battery has been fully charge ...
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Panasonic KX-TG4000B - page 90
90 RESET Button If the unit does not work, press (RESET) on the bottom of the base unit with a pointed object, such as a pen. • After pressing (RESET) , the adjusted date/time will be erased. Readjust the date/time (p. 20). RESET R ES E T RESET Button ...
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Panasonic KX-TG4000B - page 91
91 Adding Another Phone Chapter 5 Useful Information If the backup battery has been discharged during a power failure, the unit will not work. If required, you can connect a standard telephone on LINE 2 or LINE 4 of this unit using the Panasonic T-adaptor KX-J66. To order, call the accessories telephone number on page 3. Single-Line Telephone Jacks ...
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Panasonic KX-TG4000B - page 92
92 Error Messages Cause & Remedy The cordless handset has lost communication with the base unit. Walk closer to the base unit, and try again. The handset battery needs to be charged. Recharge the battery by placing it on the charger. If 4 handsets or the base unit and 3 other handsets are in use: – you may not be able to program certain funct ...
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Panasonic KX-TG4000B - page 93
93 Chapter 5 Useful Information Display message Message full (base unit only) Call restriction Please set pager number Incorrect PIN. Try again. No registered handset (base unit only) Not available Please deregister HS (cordless handset only) Error!! (cordless handset only) Please enter another password Invalid. Please register to the base unit (co ...
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Panasonic KX-TG4000B - page 94
94 Error Messages V oice message “Sorry, there is no space for recording” “Incorrect entry” “This is your mailbox” “Sorry, this mailbox is in use” “Sorry, this number is not assigned” Cause & Remedy The remaining recording time or the number of messages which can still be recorded is 0. Erase unnecessary messages (p. 69, 72, ...
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Panasonic KX-TG4000B - page 95
95 Before Requesting Help Chapter 5 Useful Information With the base unit Problem The unit does not work. The unit does not ring. The line indicators do not work properly. You cannot dial. You cannot program function items, such as the dialing mode. You cannot make a call even if there is at least one free line. You cannot page a cordless handset. ...
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Panasonic KX-TG4000B - page 96
96 Before Requesting Help Problem While programming or searching, the unit starts to ring and stops the program/search. The caller ’ s information is not displayed. The display goes to the standby mode while viewing the Caller List or directory. When a second call is received on the same line, the unit does not display the new caller ’ s inform ...
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Panasonic KX-TG4000B - page 97
97 Chapter 5 Useful Information With the cordless handset Problem The unit does not work. “ No link to base. Walk closer to base & try again ” is displayed and an alarm tone sounds. Static, sound cuts in/out, fades. Interference from other electrical units. The unit does not ring. You cannot dial. The display is blank. You cannot program fu ...
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Panasonic KX-TG4000B - page 98
98 Before Requesting Help Problem You cannot make a call even if there is at least one free line. You cannot page another cordless handset or the base unit. You cannot store a name and phone number in the directory. While programming or searching, the unit starts to ring and stops the program/search. The caller ’ s information is not displayed. T ...
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Panasonic KX-TG4000B - page 99
99 Chapter 5 Useful Information Remedy • If another call is received on the same line while; – the Automated Attendant System or Answering System is responding to a call, or – a call is placed on hold, the caller information will not be displayed. • The line mode selection is incorrect. See page 54. • If the last number dialed was more th ...
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Panasonic KX-TG4000B - page 100
100 Before Requesting Help V oice Mail System/Automated Attendant System/ Answering System Problem The Automated Attendant System or Answering System is on, but incoming messages are not recorded. “ Message full ” flashes on the base unit display, and no new messages are recorded. You cannot access your mailbox by pressing . You cannot access a ...
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Panasonic KX-TG4000B - page 101
101 Chapter 5 Useful Information Problem During playback, incoming call tones are heard. The display does not show the name and/or number of the caller whose message is being played. A message cannot be transferred to a destination mailbox. The unit does not alert your pager. Remedy • To answer the call, press the called line button. To resume pl ...
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Panasonic KX-TG4000B - page 102
102 Important Safety Instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3. Unplug this unit from AC outlets before cleaning. Do not use liquid or aer ...
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Panasonic KX-TG4000B - page 103
103 Chapter 5 Useful Information CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions. 1. Use only the battery(ies) specified. 2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions. 3. Do not open or mutilate the battery(ie ...
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Panasonic KX-TG4000B - page 104
104 FCC and Other Information If requested by the telephone company, inform them as follows: FCC Registration No. . ............................................(found on the bottom of the unit) Facility Interface Code .....................................................................................02LS2 Service Order Code ...................... ...
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Panasonic KX-TG4000B - page 105
105 Chapter 5 Useful Information Privacy of communications may not be ensured when using this phone. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user ’ s authority to operate this device. Note: This equipment has been tested and found to comply with the limits for a Class B d ...
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Panasonic KX-TG4000B - page 106
106 For product service • Panasonic Servicenters are listed in the servicenter directory. • Call 1-800-211-PANA(7262) for the location of an authorized servicenter. • Panasonic ’ s e-mail address for customer inquiries: consumerproducts@panasonic.com for customers in the USA or Puerto Rico ONLY When you ship the product • Carefully pack y ...
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Panasonic KX-TG4000B - page 107
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Panasonic KX-TG4000B - page 108
Panasonic Consumer Electronics Company, Division of Matsushita Electric Corporation of America One Panasonic Way, Secaucus, New Jersey 07094 Panasonic Sales Company, Division of Matsushita Electric of Puerto Rico, Inc. Ave. 65 de Infanter í a, Km. 9.5, San Gabriel Industrial Park Carolina, Puerto Rico 00985 Printed in Japan PQQX12629ZA-R SS0600NA0 ...
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