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Multitech FF240 - page 1
FaxFinder IP ® IP Fax Server Model: FF240-IP Administrator User Guide ...
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Multitech FF240 - page 2
FaxFinder IP ® Administrator User G uide S000493A, Version A Model: FF240-IP Copyright © 2011, by Multi-Tech Systems, Inc. This publication may not be reprodu ced, in whole or in part, witho ut prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Multi-Tech Systems, Inc. makes no representations or warr anties wit ...
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Multitech FF240 - page 3
Multi-Tech System s, Inc. FF240-IP Admin User Guide 3 C ONTENTS CHAPTER 1 – PRODUCT DESCRIPTION & SPECIFICATI ONS ..................................................................... 5 P RODUCT D ESCRIPTION .............................................................................................................................. .... 5 S ...
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Multitech FF240 - page 4
Multi-Tech System s, Inc. FF240-IP Admin User Guide 4 Global Groups ................................................................................................................. ..................... 62 S END A F AX S CREEN .......................................................................................................................... ...
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Multitech FF240 - page 5
Multi-Tech System s, Inc. FF240-IP Admin User Guide 5 Chapter 1 – P roduct Descript ion & Specif icat ions Product Description The FaxFinder IP provides fax functionality to a n IP -based telepho ny environment, eliminating the need for analog-based phone connections de dicate d to supporting anal og fax applications. We Supply FF240-IP • A ...
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Multitech FF240 - page 6
Chapter 1: Product Description and Sp ecifications Multi-Tech System s, Inc. FF240-IP Admin User Guide 6 Technical Specifications FF240-IP Connectors 1 RJ45 Console Serial Port, 1 RJ45 Ethernet Port, 2 USB Ports (inactive) Size 9.1” W x 6.1” L x 1.7” H (23.11 cm x 15.49 cm x 4.32 cm) Weight 2.6 lbs. (1.2 kg) Input Voltage Re quirements 12 V @ ...
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Multitech FF240 - page 7
Multi-Tech System s, Inc. FF240-IP Admin User Guide 7 Chapter 2 – Gett ing Star ted Introduction This chapter shows example usage scenarios for inbound and outbound faxes as well as basic setup instructions for your Multi-Tech Model FF240-IP. The setup proces s incl udes both cabling of the FF240-IP unit and configuration of the FF240- IP server ...
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Multitech FF240 - page 8
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 8 Outbound Routing . FaxFinder users on the network can send faxes directly from their Wind ows PC using any application program that can pri nt (if the Client software is installed). Th e application program must be set so that the FF240-IP itself is its printing destin ...
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Multitech FF240 - page 9
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 9 Client software Here the red arrows show the use of the Client software and the gr een arrows repres ent the FF240-IP sending that fax to a phone number. This example requires that the FaxFinder Client so ftware be installed on a user’s Windows PC. The Client softwar ...
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Multitech FF240 - page 10
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 10 Mechanical Mounting Rack Mounting Ensure proper installation of the unit in a cl osed or multi-unit enclosure by following the recommended installation as defined by the enclosur e manufacturer. Do not place the uni t directly on top of other equipment or place other ...
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Multitech FF240 - page 11
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 11 External Descriptions Back Panel Connections Descriptions of the connections available on the back of the FF240-IP unit. Power Connector: Threaded connector f or the provided power supply. Console: RJ 45 connection for serial access and contr ol of the FF240-IP units. ...
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Multitech FF240 - page 12
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 12 Installation Overview Part A: Cabling – Connecting the FF240-IP to Power and Ethernet Summary : Place the FF240-IP in a convenient location, and then connect the power supply to your AC power outlet and then connect to the Ethernet network. 1. Connect FF240-IP to AC ...
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Multitech FF240 - page 13
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 13 Part B: Configuring the FF240-IP Server 1. Setting Admin PC to Startup IP Address To initially access the FF240-IP, yo u will need to connect the unit di rectly to a compatible computer. This process is detailed below. After the first set up, y ou can change th e IP a ...
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Multitech FF240 - page 14
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 14 2. Logging In A. Bring up a Web browser on your PC. In the browser address line, type the IP address of the FF240-IP: type 192.168.2.1 and press Enter . Note : Your browser may show a warning message at th is point. This is related to the certificate issued by the FF2 ...
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Multitech FF240 - page 15
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 15 5. Log In After Res et Having reset the IP address of the administrator’s PC , you must lo g into the FF240-IP Server software again. Enter the new IP address of the FF 240-IP into your browser, and then enter ad min as Username and admin as Password to log in again ...
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Multitech FF240 - page 16
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 16 6. Save your Configuration to a File on the Local PC Now that you have setup the FF240-IP unit to the necessary configuration, it is a good idea to save the parameters in case the unit ne eds to be restored after a factory default. This will save you time if you want ...
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Multitech FF240 - page 17
Chapter 2: Getting Started Multi-Tech System s, Inc. FF240-IP Admin User Guide 17 Sending a test fax on your SIP network: A. Go to the Fax Configuration page and configure SIP Proxy/Gateway field wi th the IP address of the SIP device the FF240-IP will co mmunicate with when sending faxes. This could be a SIP proxy, SIP Gateway or IP PBX. Enter the ...
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Multitech FF240 - page 18
Multi-Tech System s, Inc. FF240-IP Admin User Guide 18 Chapter 3 – W e b Management Inter f ace Introduction In this chapter, we present the screens of the FF240-IP web mana gement interface and describe the sub-categories for each scr een. The major sections are presented a long the top navigation bar of the web interface and most of these will ...
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Multitech FF240 - page 19
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 19 Home Screen The FF240-IP Home screen displays the model name, software version and contact resources. ...
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Multitech FF240 - page 20
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 20 Status & Logs Section System Status System Status The System Status screen provides many key pieces of information that can be used diagnostically or simply as a confirmation of correct settings. Current Time This field displays the current time and date ...
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Multitech FF240 - page 21
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 21 Fax Status Fax Status details the curr ent state for several key items. Here also the administrators can view and change the state of the channels. Channel Status Channel This column displays the sequential cha nnel num ber associated with each installed T.3 ...
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Multitech FF240 - page 22
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 22 Inbound Fax Status Inbound Fax Status displays information per taining to each fax that is incoming, divided into a variety of categories. State This column displays the state of a fax th at has not yet b een completely received. Messages include: receiving ...
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Multitech FF240 - page 23
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 23 Outbound Fax Status Outbound Fax Sta tus displays information pertain ing to each fax that is set to be sent, divided into a variety of categories. There is also an Action se ction for aborting the fax before it is sent. State This column displays the state ...
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Multitech FF240 - page 24
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 24 Mail Queue The Mail Queue displays a list of emails residing in the qu eue waiting to be completed. Information is broken into six sections. Resend Queued Mails Clicking on this link will tell the FF240-IP to resend all mail items in the queue immediately. D ...
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Multitech FF240 - page 25
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 25 Mail Log The Mail Log displays recent delivery attemp ts, listed from most recent to old est. Date This colu mn displays the d ate that this mail entry wa s attempted. Sender This column displays the sender of this particular mail attempt. Recipient This col ...
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Multitech FF240 - page 26
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 26 Inbound Fax Log The Inbound Fax Log is a r unning tally of all of the fa xes received by the FF240-IP unit. The in dividual logs have several categories that are tracked. Descriptions are below. State This will show the current or final state of the fax in q ...
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Multitech FF240 - page 27
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 27 Outbound Fax Log The Outbound Fax Log is a running tally of all of th e faxes sent by the FF240-IP unit. The individual logs have six categories that are tr acked. De scriptions are below. Status This colu mn displays the fi nal result of the outgoing fax. S ...
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Multitech FF240 - page 28
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 28 Call Log Channel This colu mn displays which channel the logged fax used. Status This column displays the current state that the ou tgoing fax is considered to be in. Status messages include: pass, aborted and failed . Direction This column shows which direc ...
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Multitech FF240 - page 29
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 29 System Configuration Section Network Network Configuration This section is for entering the sp ecific network settings ne eded for the FF240-IP to run on your network. By factory default, the FF240-IP ships with the IP address 192.168.2.1 for setup purposes. ...
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Multitech FF240 - page 30
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 30 SMTP The SMTP section contains the info rma tion needed to setup email usag e with the FF240-IP, as well as a way to test the setup by sendin g an email. SMTP Configuration SMTP Server Address Enter the IP address of your simple mail transfer protocol server ...
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Multitech FF240 - page 31
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 31 Time Time Configuratio n Correct ti me settings are i mportant for logging and ve rification purposes. This s ection allows you to enter a preferred time serv er as well as your preferences for time and date display format. Time Server Select a time server f ...
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Multitech FF240 - page 32
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 32 Printer Here you can add the printers available to the FF240-IP. Until the first printer is added, the section states ‘There are no Printers.’ Click the Add link to add a printer. Printers The Add and Advanced Setup screens ar e detailed in the next sect ...
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Multitech FF240 - page 33
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 33 Add Printer The Add Printer and the Edit Printer screens are identi cal, the only difference being that the Edit Printer screen will already contain information previously entered. Printer Make Select the manufacturer of the printer you are addin g from the ...
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Multitech FF240 - page 34
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 34 Shares The shares screen allows the administrator to crea te a pla ce for faxes to be sent for retrieval by more than one person. Anyone with network rights to the shared folder can view the faxes sen t there. Creating a location to share access to multiple ...
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Multitech FF240 - page 35
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 35 Add Network Share After entering and saving a new network shared re source, you will see the message “Network Share updated” appear at the to p of the screen. The networ k share is a common location when received faxes may be routed to. For those with ac ...
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Multitech FF240 - page 36
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 36 Certificates A site certificate is needed for a browser to allow access to the FF240-IP unit. This cer tificate is self- signed, so your browser will likely show a security warning (whi ch simply means the certifica te is not authenticated by a third party) ...
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Multitech FF240 - page 37
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 37 Generate Server Certificate continued: Email Address Enter the email address of who is responsible for the FF240-IP (typically the administrator). This field may be left blank. No more than 64 characters ar e allowed. Generate button Click on the generate bu ...
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Multitech FF240 - page 38
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 38 Save/Restore After you have entered the specific settings to have your FF240-IP work ing in yo ur environment, coming here to save those settings is a good idea. Were something to happ en and you lost what had been entered, you can easily reset the uni t to ...
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Multitech FF240 - page 39
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 39 Software Update There may be occasions where features are refined o r added to the FF240-IP unit. Such features will be available through updating of the software that exists in the FF240-IP. Software Update Update Source This is the URL for software updates ...
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Multitech FF240 - page 40
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 40 Reboot Reboot Unit Clicking on the Reboot button will log of f the current user and restart th e unit. Please make sure tha t there are no faxes being sent before you click reboot . The FF240-IP will not be able to send or receive faxes during the reboot pro ...
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Multitech FF240 - page 41
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 41 Fax Configuration Section SIP / T.38 Configuration This screen is where you will nee d to set all of th e necessary settings for your FaxFinder IP to work properly on your network. If you need to reset all of the SIP and T.38 settings on this scree n back to ...
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Multitech FF240 - page 42
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 42 SIP Transport Protocol SIP call setup messages are transmitted using UDP. There is currently no option for TCP. SIP Proxy/Gateway This displays the IP address of the SIP device th e FF240-IP will communicate with when sending faxes. This could be a SIP proxy ...
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Multitech FF240 - page 43
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 43 T.38 Fax ID Enter the Fax ID you wan t the FaxFinder to sen d out. Fax Method Use the drop-down box to select T.38 Re-invite, T.38 Pass Through or T.38 Direct as your fax method. Fax Codec Check the box for each fax codec you want in use. G 7.11 Alaw an d G ...
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Multitech FF240 - page 44
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 44 Inbound Routing There are several ways an incoming fax can be routed : They can b e routed globally or by extension. A global routing entry will r oute every incoming fa x to the defined global routing Fax Destination. Incoming faxes from PBXs that provide D ...
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Multitech FF240 - page 45
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 45 Global Routing Fax Destinations This displays a destination for inbound f axes to always be routed i n addition to their inte nded recipient. Action Here you w ill find a link to Edit the parameters se t for Global Routing. De tails of the edit Global Routin ...
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Multitech FF240 - page 46
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 46 Recipients This will display a list of in bound r ecipients. There are four action links available: Add , Impor t , Export and Delete All . Add Recipients Clicking on the Add link will brin g up the Add Recipients screen. Extension Enter the phone number of ...
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Multitech FF240 - page 47
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 47 Inbound Recipients CSV Import Forma t Fields Extension,Description,Destination type,Destination value Values • Extension: numerical extension • Description: The descriptio n for the recipient. Does not need to b e repeated for multiple destinations for t ...
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Multitech FF240 - page 48
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 48 Outbound The Outbound page contains a selection box for a llowing sim ultaneous faxing and archivi ng options. Outbound Opti ons By che cking the “Allow simultaneous faxing to the same n umber” box and clicking the Save button, you allow the FF240-IP uni ...
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Multitech FF240 - page 49
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 49 Outbound Approval Outbound approval gives an administrator the a bility to restrict outgoing faxes through sever al categories. The details of each section are found on the next pa ge. ...
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Multitech FF240 - page 50
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 50 Outbound Approv al Setup If you want to use any, some or all of the outb ound approval options, you must check the ‘Enable Outbound Approval’ box here. Approvers The ‘Approvers’ section allows you to a dd users who are able to allow faxes to be sent ...
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Multitech FF240 - page 51
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 51 Cover Pages Here you can view or delete a cover page from th e su pplied pages created by Multi-Tech, or you can import (Add ) one of your own. For tips on crea ting custom cover pages, please s ee the customization appendix. Cover pages must be in the PDF v ...
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Multitech FF240 - page 52
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 52 Cover Pages PDF Cover pages to be used with your FF240-IP unit need to be version 1.4 to work properly. The Editable cover pages link will take y ou to the .pdf files on the Mul ti-Tech website. Add Click on the Add link to ope n the Add Cover Page screen de ...
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Multitech FF240 - page 53
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 53 Store & Forward Fax (T.37) Store and Forward fax (or T.37) is described in deta il with examples in a later chapter. Here we are describing the parameters for T.37 that can be inpu t i nto the FF240-IP unit through the web interface. Store & Forwa rd ...
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Multitech FF240 - page 54
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 54 Email Fax Receipt Select the condition tha t will trigger an email to the sender. Ther e are three options here: Failure – An email receipt will only be sent if the fax fails. Always – On completion (success or failure) a n email receipt will be sent. Ne ...
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Multitech FF240 - page 55
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 55 Fax Log The interval at which th e fax log files are delete d can be adjusted here. By default, t he logs are removed each day at midnight. Fax Log Purge Here is w here the timin g of log purging is set. Th e different columns allow for many setting s. You c ...
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Multitech FF240 - page 56
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 56 Users Section The FF240-IP Users section of the FF240-IP unit displays a list of all of the users that have been entered or imported into the unit itself. With the exception o f the defaul t admin account, all users can be edited or deleted as needed. Users ...
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Multitech FF240 - page 57
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 57 Organization This displays the organization (if any) that is associated with the account. Action Edit Clicking on the Edit link will bring up the ed iting screen for a user. You will also see this list of Contacts associated with this user. The same options ...
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Multitech FF240 - page 58
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 58 Add Clicking the Add link will bring up the Add FF240-IP User screen . Here you will ente r the information to be associated with th e new user account. Import CSV File Click on the Browse button to navigate to an ex isting CSV file to import. See Contact CS ...
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Multitech FF240 - page 59
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 59 Users CSV Import Format There are two types of records in the User CSV format: a User record type and a Contact record type. The first colu mn determines w hich type of record the line is, so you may see both types in one CSV file. User Record Fields Type, U ...
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Multitech FF240 - page 60
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 60 Export Click on the Save File b utton, then click OK to save the current Users as a Comma Separated Value file. Delete All This will permanently delete all users i n the list. Contacts Section The contacts section will li st all of the available recipien ts ...
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Multitech FF240 - page 61
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 61 Global The global contact group displays all of the global contacts enter ed by the administrator for use by all users. Global Contacts There are four links for ma naging global contacts: Ad d , Import , Export and Delete All . Name This displays the contact ...
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Multitech FF240 - page 62
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 62 Personal Groups The personal groups screen will display all pers onal groups available for the logged in user. Personal Groups There are two links available for personal groups: Add and Delete All . Name This displays the contact name as entered. Description ...
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Multitech FF240 - page 63
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 63 Send a Fax Screen The Send Fax screen is a one page form for sending faxes directly from the FF240 -IP unit when accessed from a web browser. ...
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Multitech FF240 - page 64
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 64 Send Fax Sender Information If a cover page is selected (the ‘Yes’ check box de tailed below), much of the sender informati on will be already populated in the cover page from what is provided for the logged-in user. This can be changed if needed, or lef ...
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Multitech FF240 - page 65
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 65 Add Recipient button Click this button to add a selected or manually en tered recipie nt to the list. Repeat the process to add more recipients. Recipient list The current lis t of added recipients is listed here. If needed, you can Delete individual entries ...
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Multitech FF240 - page 66
Chapter 3: Web Managem ent Interface Multi-Tech System s, Inc. FF240-IP Admin User Guide 66 Logout Clicking this navigational link will log yo u out of the FF240-IP unit. This is always a good practice to follow when you are finished using the FF240-IP, especia lly if you were logged in with an administrators privileges for security reasons. There ...
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Multitech FF240 - page 67
Multi-Tech System s, Inc. FF240-IP Admin User Guide 67 Chapter 4 – Client Sof tw ar e Instal lat ion The Client software is for general use of the FF240-IP , but it needs to be associated with a FF240-IP unit for proper operation. Your administrator should pr ovide the software or a location where it can be obtained from. You will need to install ...
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Multitech FF240 - page 68
Chapter 4: Client Installation Multi-Tech System s, Inc. FF240-IP Admin User Guide 68 B. At the Welcome screen, click Next . C. At the Select Ins tallati on Fold er screen, browse to the desired file location for the FF240-IP client software. In most cases, the de fault file location is recommended. Clicking on the Disk Cost button will sho w you t ...
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Multitech FF240 - page 69
Chapter 4: Client Installation Multi-Tech System s, Inc. FF240-IP Admin User Guide 69 D. At the Confirm Instal lation screen, click Next to begin the installation. A transient screen (“Installing FF240- IP Client Software”) will appe ar while files are being copied. E. The FF240-IP Client softwa re can place a shortcut in the Startup director y ...
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Multitech FF240 - page 70
Chapter 4: Client Installation Multi-Tech System s, Inc. FF240-IP Admin User Guide 70 G. You will be asked w hether or not you want to associate .tif and .cpg files with the Multi-Tech Tiff Viewer. Click Yes (unless you prefer to use a different viewer prog ram). The . cpg files become associated with the legacy Cover Page software that is used wit ...
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Multitech FF240 - page 71
Chapter 4: Client Installation Multi-Tech System s, Inc. FF240-IP Admin User Guide 71 Push Installation Method Push Installs of the Client Software The FF240-IP Client installer is now available as an MSI package. This provides the ability to perform remote installation using Microsoft Gr oup Policy, SMS, as well as other third party tools. The ins ...
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Multitech FF240 - page 72
Chapter 4: Client Installation Multi-Tech System s, Inc. FF240-IP Admin User Guide 72 Setting the Usage Rights for the Printer The printer that is installed into Wi ndo ws for the FF240-IP to work requires some settings of the rights. For Windows Server 2003, Wi ndows XP and earlier: The Windows account/use r that is to "use" the printe r ...
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Multitech FF240 - page 73
Chapter 4: Client Installation Multi-Tech System s, Inc. FF240-IP Admin User Guide 73 1. At the main s creen of the FF240-IP Fax Client Software , click on Edit and select “Add FF240-IP” if you know the IP address or Host Name of the FF240-IP, otherwise open the Tools menu and select “Auto-Discover Devices” to have the Client so ftware sear ...
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Multitech FF240 - page 74
Chapter 4: Client Installation Multi-Tech System s, Inc. FF240-IP Admin User Guide 74 2. To add a FF2 40-IP when the IP address is know n, select the FF240-IP model family from the Type drop-down, enter the IP address “Server Address” field along with your Username and Password. If you need to use a secure login, tick the ‘Use SSL’ checkbox ...
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Multitech FF240 - page 75
Chapter 4: Client Installation Multi-Tech System s, Inc. FF240-IP Admin User Guide 75 4. A new FF240-IP entry should ap pear on the “Devices” tab of the FF240-IP Fax Client Software screen. The status of the newly reg istered FF240-IP unit may momentarily go from “Not logged in” to “Logging in” to “Connected.” A FF240-IP x20 unit wi ...
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Multitech FF240 - page 76
Multi-Tech System s, Inc. FF240-IP Admin User Guide 76 Chapter 5 – F axFinder-IP Oper at ion Introduction This chapter describes the thi ngs that a user can do with the FF240-IP system. The software programs involved are the FF240-IP Client Software and the Multi-Tech Tiff Viewer (o r designated PDF viewer). The FF240-IP Client Software interface ...
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Multitech FF240 - page 77
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 77 Sending Faxes Sending faxes through the FF240-IP is quick and simple and offers a variety of methods that can be used to accomplish this. This section will show all the possible wa ys to send a fax with the FF240-IP. Depending on how your administrator has set ...
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Multitech FF240 - page 78
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 78 Schedule Options pane Options text box: This text box will display ‘Send Immediately’ by default. If you want to schedule this fax to be sent at a specifi c time or date, then you must click the Options button. Options (button): If you want to specify a tim ...
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Multitech FF240 - page 79
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 79 Recipients pane Name (column): Party to whom the fax will be sent. You cannot type in this wi ndow. When a recipient is specified either from the Contac ts or from the New Recipient window (the ‘ + ’ button ), th at recipient’s name will appear in this fi ...
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Multitech FF240 - page 80
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 80 Cover Page pane Use Cover Page (che ck box): Check this checkbox to include a cover page with y our fax. Cover Page (drop-down selection box): This field will be a ctive when the ‘Use Cover Page’ check box is ticked. By clicking on the down arrow, you will ...
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Multitech FF240 - page 81
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 81 Send Fax with Client Software When a document ( .tif, .pd f, or .txt ) is complete an d ready to be sent as a fa x, opening the client software and using the Schedule Fax option is quick and easy. To begin, either double-clic k the FF240-IP Client Software icon ...
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Multitech FF240 - page 82
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 82 Send Fax from Email (T.37) When you wish to send an email as a fax, using the T.37 format in the To: field will take adva ntage of the FF240-IP from your Outlook email software. To do this you will need to know a few things: your administrator should provide yo ...
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Multitech FF240 - page 83
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 83 Send Fax by Web API If your administrator has created a cust om API (Applic ation Progra mming Interface) for you to use, that is another option available for sending faxes through th e FF240-IP. This will be un ique for your company, so you should look for inf ...
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Multitech FF240 - page 84
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 84 Edit Menu Command Descriptions The following options are available from the Edi t menu. Add FF240-IP Type: Select the FF240-IP seri es you are connecting to. FFx30 for the FF130, FF230, FF430 and FF830 FFx20 for the FF120, FF220, FF420 and FF820 Server Address: ...
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Multitech FF240 - page 85
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 85 Options The following is available from the Edit | Options menu. Date/Time tab: Here you enter the date and time form ats for the fax header from the drop-down menus provided. Advanced tab: Here you designate the cir cumstances that will make the Send Fax windo ...
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Multitech FF240 - page 86
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 86 Tools Menu Command Descriptions Auto Discover Devices: Selecting A uto Discover Devices will have the Client software search the network for active FF240-IP units th at are on the same network. Click on the Sear ch button to begin the auto discovery. Once beg u ...
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Multitech FF240 - page 87
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 87 Devices Tab (Main Window) The Devices tab will show all of the FF240-IP units th at are associated with the client software. This window has three columns: Host (the name or IP address of a FF24 0-IP unit), Model (the model number of the FF240-IP unit) and Stat ...
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Multitech FF240 - page 88
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 88 Schedule Options tab In the options tab you can change the default settin gs that are used for faxing: Max At tempts, Fax Priority, Fax Receip t, Try Interval . Save (button) Click the save button to make these ch a nges to the FF240-IP unit for this user. Reco ...
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Multitech FF240 - page 89
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 89 Print Capture Tab (Main Window) Any potential faxes sent from the print to FF240-IP o ption will be here, ready for additions, setting changes or scheduling. The re are two columns to this field: Document (the name of the do cument ready to be scheduled) and Pa ...
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Multitech FF240 - page 90
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 90 Using the Multi-Tech Tiff Viewer The Multi-Tech Tiff View er program has a variety of features that enhance the viewing of fa x messages in graphic file form (thumbnails, zooming, spot magni fication, scrolling, rotating, etc.). The program can also manipulate ...
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Multitech FF240 - page 91
Chapter 5: FaxFinder-IP Operation Multi-Tech System s, Inc. FF240-IP Admin User Guide 91 Copy . The Copy function allows you to copy the fax file and insert it into a different a pplication program. When you click the copy button, the current image will be copied to Windows Clipboard, fr om which you may then Paste into another applica ble prog ram ...
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Multitech FF240 - page 92
Multi-Tech System s, Inc. FF240-IP Admin User Guide 92 Appendix A – Troubleshooting 1. What if I can't see the web page for my FF240-IP? REMEDY: Verify that the Admin PC is actually on the same subnet as the FF240- IP and that it can be “pinged.” Launch a Command Prompt. (In WinXP, go to Start | A ll Programs | Accessories | Command Prom ...
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Multitech FF240 - page 93
Appendix A: Troubleshooting Multi-Tech System s, Inc. FF240-IP Admin User Guide 93 CAUSE A: During transmission, the name server’s addre ss could not be resolved (that is, the FF240-IP unit could not contact your name server). RESPONSE A: Contact the FF240-IP unit using secure sh ell and try to ping the name server. ssh user@ip user: admin passwo ...
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Multitech FF240 - page 94
Appendix A: Troubleshooting Multi-Tech System s, Inc. FF240-IP Admin User Guide 94 No email message after mail server setup (cont’d) CAUSE E: The email serve r does not support SMTP. RESPONSE E: Contact the FF240-IP unit using secure she ll either at its IP address or name (if a name server is present) and specif y the SMTP Port Number (25 is the ...
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Multitech FF240 - page 95
Multi-Tech System s, Inc. FF240-IP Admin User Guide 95 Appendix B – Customizat ion Web Services API Introduction This section illustrates the HTTP /XML co mmunication be tween the FF240-IP Web Service (FFWS) and a client. FFWS provides an interface to the FF240-IP unit s for client applications. Client applications can use FFWS for sending faxes, ...
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Multitech FF240 - page 96
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 96 Example: POST /ffws/v1/ofax HTTP/1.1 content-type: application/xml authorization: Basic YWRtaW46YWRtaW4= <?xml version="1.0" encoding="UTF-8"?> <schedule_fax> <cover_page> <url>https://192.168.2.1/ffws/v1/data/cover_pages/def ...
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Multitech FF240 - page 97
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 97 <cover_page> <url>https://192.168.2.1/ffws/v1/data/cover_pages/default.pdf</url> <enabled>true</enabled> <subject>Test Subject</subject> <comments>Test Message</comments> </cover_page> <sender> <usern ...
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Multitech FF240 - page 98
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 98 HTTP Response Status Codes: 200 OK Here are the fax entries. Example: GET /ffws/v1/ofax HTTP/1.1 content-type: application/xml authorization: Basic YWRtaW46YWRtaW4= ----------------------------------- HTTP/1.1 200 OK content-type: application/xml <?xml version=" ...
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Multitech FF240 - page 99
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 99 Aborting a Fa x Entry HTTP Request line: DELETE /ffws/v1/ofax/FAXKEY HTTP/1.1 DELETE /ffws/v1/ofax/FAXKEY/ENTRYKEY HTTP/1.1 HTTP Response Status Codes: 202 Accepted An abort has been sent. The fax entry will be aborted if possible. 400 Bad Request The fax specified cou ...
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Multitech FF240 - page 100
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 100 Retrie ving User Informa tion HTTP Request line: GET /ffws/v1/users/USERNAME HTTP/1.1 HTTP Response Status Codes: 200 OK Success 403 Forbidden Authenticated user does not have permission to view data associated with username. 404 Not Found No user found with that user ...
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Multitech FF240 - page 101
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 101 Retrieving Contac ts HTTP Request line: GET /ffws/v1/contacts/USERNAME HTTP/1.1 GET /ffws/v1/contacts/USERNAME/ID HTTP/1.1 GET /ffws/v1/contacts/global_contact_list HTTP/1.1 GET /ffws/v1/contacts/global_contact_list/ID HTTP/1.1 Query Parameters: limit=LIMIT Limit the ...
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Multitech FF240 - page 102
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 102 Adding New Contacts HTTP Request line: POST /ffws/v1/contacts/USERNAME HTTP/1.1 HTTP Response Status Codes: 200 OK Created 403 Forbidden Authenticated user does not have permission to change data associated with username. 404 Not Found No user found with that username ...
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Multitech FF240 - page 103
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 103 Modifying Contacts HTTP Request line: POST /ffws/v1/contacts/USERNAME/id HTTP/1.1 HTTP Response Status Codes: 200 OK Modified successfully. 403 Forbidden Authenticated user does not have permission to change data associated with username. 404 Not Found No user found w ...
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Multitech FF240 - page 104
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 104 Deleting Contacts HTTP Request line: DELETE /ffws/v1/contacts/USERNAME/id HTTP/1.1 HTTP Response Status Codes: 200 OK Deleted 403 Forbidden Authenticated user does not have permission to change data associated with username. 404 Not Found No user found with that usern ...
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Multitech FF240 - page 105
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 105 Retrieving Contac t Groups HTTP Request line: GET /ffws/v1/contact_groups/USERNAME HTTP/1.1 GET /ffws/v1/contact_groups/global_contact_list HTTP/1.1 Query Parameters: limit=LIMIT Limit the number of results to LIMIT. offset=OFFSET Skip OFFSET entries from the start. O ...
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Multitech FF240 - page 106
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 106 Retrieving Cover Pages HTTP Request line: GET /ffws/v1/data/cover_pages HTTP/1.1 HTTP Response Status Codes: 200 OK Success Example: GET /ffws/v1/data/cover_pages HTTP/1.1 content-type: application/xml authorization: Basic YWRtaW46YWRtaW4= ---------------------------- ...
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Multitech FF240 - page 107
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 107 Verify User Authenticates the user and th en simply returns 200 OK. HTTP Request line: GET /ffws/v1/verify HTTP/1.1 HTTP Response Status Codes: 200 OK Verified Example: GET /ffws/v1/verify HTTP/1.1 content-type: application/xml authorization: Basic YWRtaW46YWRtaW4= -- ...
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Multitech FF240 - page 108
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 108 General Status Codes Be aware that other Status Codes that do not pertain specifically to the resource reques ted may be returned. See RFC 2616 for a listing of all possible codes. Some FFWS general errors: 401 Unauthorized Authorization required 415 Unsupported Media ...
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Multitech FF240 - page 109
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 109 <!-- Sender information --> <sender> <!-- The name of the sender --> <!-- default: "" --> <!-- required: no --> <!-- value: string --> <name>Sender Name</name> <!-- Sender Organization/company --> <!-- ...
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Multitech FF240 - page 110
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 110 <!-- Recipient Phone Number --> <!-- default: "" --> <!-- required: no --> <!-- value: string --> <phone_number>218-555-3336</phone_number> </recipient> <!-- Attachments to send as fax pages --> <attachment& ...
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Multitech FF240 - page 111
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 111 <!-- Priority level of fax --> <!-- Must be of value from 0..5 where 0 is the highest --> <!-- A higher priority fax will send before a lower priority fax --> <!-- when there are more than one fax ready to send. --> <!-- default: 3 --> &l ...
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Multitech FF240 - page 112
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 112 Fax Entry Element This element represents an actual fax that will be se nt. Some of the elements are the same as elements provided in schedule_fax. See the documentatio n above for an explanation of those fields. <!-- Describes a Fax Entry --> <fax_entry> ...
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Multitech FF240 - page 113
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 113 <cover_page> <enabled>false</enabled> <url></url> <subject></subject> <comments></comments> </cover_page> <sender> <username>admin</username> <name></name> <organization>&l ...
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Multitech FF240 - page 114
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 114 User Element This element represents a user register ed on the FF240-IP. <!-- Describes a User --> <user> <!-- Url of this user --> <!-- value: string --> <user_url>https://192.168.2.1/ffws/v1/users/admin</user_url> <!-- Full nam ...
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Multitech FF240 - page 115
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 115 Contact Element This element represen ts a user contact. <!-- Describes a Contact --> <contact> <!-- URL of this contact --> <!-- value: string --> <contact_url>https://192.168.2.1/ffws/v1/contacts/admin/1</contact_url> <!-- Cont ...
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Multitech FF240 - page 116
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 116 T.37 Advanced Usage Introduction For individual faxes, you can use the co mmands below to override settings ente red in the administrator or user web interface. Many options for the use of e mail to fax (T.37) follo w the Request Fo r Comment (RFC) standards provided ...
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Multitech FF240 - page 117
Appendix B: Customization Multi-Tech System s, Inc. FF240-IP Admin User Guide 117 RECEIPT-ATTACHMENT= pdf|tiff|none Determines the format and whether or not to i nclude a copy of the sent fax with any email receipts sent to the sender. A value of "pdf" will atta ch the sent fa x in PDF format to any email receipts, "tiff" will a ...
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Multitech FF240 - page 118
Multi-Tech System s, Inc. FF240-IP Admin User Guide 118 Appendix C – Creat ing Cov er P ages Cover pages for the FF240-IP are PDF forms. The FF240-IP will fill out the form fields that it knows about, with information specific to the fax, and insert the PD F as the first page of the fax. In order to do this, the field names in the form must match ...
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Multitech FF240 - page 119
Appendix E: Regulatory Compliance Multi-Tech System s, Inc. FF240-IP Admin User Guide 119 Appendix E – Reg ulator y Complianc e 47 CFR Part 15 Regulation This equipment has bee n tested and found to co mply with the li mits for a Class A digital device, pursuant to 47 CFR Part 15 regulations. The stated limits in this re gulation are designed to ...
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Multitech FF240 - page 120
Appendix E: Regulatory Compliance Multi-Tech System s, Inc. FF240-IP Admin User Guide 120 Canadian Limitations Notice Notice: The ringer equivale nce number (REN) assign ed to each ter minal device provides an indication of the maximum numb er of terminals allowed to be co nnected to a telep hone in terface. The termination on an interface may cons ...
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Multitech FF240 - page 121
Appendix F: Environmental Info Multi-Tech System s, Inc. FF240-IP Admin User Guide 121 Appendix F - En v ironmental Inf orm at ion WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-b ased manufacturers, dist ributors, retailers and importers to take back ele ctronics products at the ...
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Multitech FF240 - page 122
Appendix F: Environmental Info Multi-Tech System s, Inc. FF240-IP Admin User Guide 122 REACH Statement Registration of Substances: After careful review of the legislation and spe cifically the definition of an “arti cle” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1( a)(b), it is our current view Multi-Tech Systems, In ...
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Multitech FF240 - page 123
Appendix F: Environmental Info Multi-Tech System s, Inc. FF240-IP Admin User Guide 123 C-ROHS HT/TS Substance Concentration 依 照中国 标 准的有毒有害物 质 信息 根据中华人民共和国信息产业部 (MII) 制定的电 子信息产品 (EIP) 标准－中华人民共和国《电子信 息产品污染控制管理办法 》（第 39 ? ...
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Multitech FF240 - page 124
Appendix G: EULA Multi-Tech System s, Inc. FF240-IP Admin User Guide 124 Appendix G – End User Lic ense Ag reement IMPORTANT – READ BEFORE OPERATING MULTI-TECH SYSTEMS, INC. END USER LICENSE AGREEMENT PLEASE READ THIS END USER LICENSE AGREEMENT (“AG REEMENT”) CAREFULLY BEFORE USING THE MULTI-TECH PRODUCT, ACCESSING THE SOFTWARE, OR DOWNLOAD ...
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Multitech FF240 - page 125
Appendix G: EULA Multi-Tech System s, Inc. FF240-IP Admin User Guide 125 5. OWNERSHIP; CONFIDENTIA LITY. You agree that the Sof tware contains trade secret information, copyrights , trademarks, and other intellectual property rights that ar e owned by Multi-Tech Systems, Inc. or its licensors. Multi-Tech retains all right, title and interest in and ...
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Multitech FF240 - page 126
Multi-Tech System s, Inc. FF240-IP Admin User Guide 126 Inde x A Administrator Add users ..................................................................... 17 Login ............................................................................. 14 C Cover Page Custom ....................................................................... 118 D Def ...
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