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Polycom P001 - page 1
[Type the document title ] Polycom Document Title 1 4.0.0 | November 2012 | 3725-63715-001/A User’s Guide for the Polycom ® RealPresence ® Group Series ...
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© 2012 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or tran smitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express wri tten permission of Polycom, Inc. Under the law, reproducing includes translating in to an ...
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Polycom P001 - page 3
Polycom, Inc. iii Contents Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Recharging the Remote Control Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Power On S ...
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Polycom P001 - page 4
User’s Guide for Poly com RealPresence Group Series Contents iv Polycom, Inc. Placing a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hanging Up a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Passwords for Multipoint Calls . . . . . . . . . . . . . . . . . . ...
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Polycom P001 - page 5
Polycom, Inc. 1 User’s Guide for the Polycom ® RealPresence ® Group Series V ersion 4.0.0 This guide includes overview information that you may find helpful when you’re just starting to learn about vide o conferencing or if you need a quick refresher. It also includes step-by- step instructions for everyday video conferencing tasks. This guid ...
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Polycom P001 - page 6
User’s Guide for the Polycom RealPresence Gr oup Series 2 Polycom, Inc. Using the Remote Control You use the remote control to place calls, adjust the volume, navigate screens, and select options. Enter letters or numbers In camera control mode, move the camera to a stored preset In camera control mode, press and hold a number to store a preset P ...
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Polycom P001 - page 7
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 3 Recharging the Remote Control Battery Your system setup sheet shows how to ch arge the battery in the remote control the first time. When the remote contro l battery power is at 10% or less, a notification is displayed on the home sc reen. Although other notifications overrid ...
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Polycom P001 - page 8
User’s Guide for the Polycom RealPresence Gr oup Series 4 Polycom, Inc. Powering On and Off Connect the power and power on the RealPresence Group System after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it. It is important to note that Pol ycom RealPrese ...
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Polycom P001 - page 9
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 5 If a fatal error occurs during startup, the system will not initialize. Contact Polycom technical support. Navigating the Local User Interface Cycle through the icons at the bottom of the Home screen to access system features. To accomplish tasks, you can press buttons direct ...
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Polycom P001 - page 10
User’s Guide for the Polycom RealPresence Gr oup Series 6 Polycom, Inc. Calling and Answering Placing a Call You can use your system to place a vide o call in any of the following ways: • Entering a number or name on the > Place a Call > Keypad screen. • Choosing a name from a recent call list or contact list: — > Place a Call > ...
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Polycom P001 - page 11
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 7 3 Enter any additional information n eeded for the call. The available settings depend on the type of call and your system’s configuration. 4 Press on the remote control to place the call or select Pla ce a Call . For more information about placing calls, refer to Types of ...
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Polycom P001 - page 12
User’s Guide for the Polycom RealPresence Gr oup Series 8 Polycom, Inc. Calling a Speed Dial Entry If your system administrator configur ed Speed Dial, you can quickly cal l a contact in your directory. To place a call to a speed dial entry: Using your remote control, do the following: 1 At the top of the Home screen, select the Speed Dial tab. 2 ...
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Polycom P001 - page 13
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 9 Participating in an Encrypted Call If encryption is enabled on the syst em, a locked padlock icon appears on the monitor screen when a call is encrypted . If a c a l l i s n o t e nc r y p t e d , a n o p e n padlock appears on the monitor screen. • If you are in a point-to ...
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Polycom P001 - page 14
User’s Guide for the Polycom RealPresence Gr oup Series 10 Polycom, Inc. Selecting and Adjusting a Camera or Other Video Source You can use the remote control to select and adjust the main camera or other near-end or far-end video sources, such as document came ras or computers. You may be able to adjust other auxi liary camer as or far-end camer ...
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Polycom P001 - page 15
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 11 To adjust a Polyc om EagleEye View camera: 1 Manually swivel the camera right, le ft, up, or down to frame the view. 2 Turn the focus wheel to adjust th e focus. 3 To select the camera, select > Cameras. Then select Your Cameras for near-end control or Their Cameras for f ...
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Polycom P001 - page 16
User’s Guide for the Polycom RealPresence Gr oup Series 12 Polycom, Inc. To open or close the priva cy shutter on the Polycom EagleEye View camera: >> Move the slider to the right to close th e privacy shutter, or to the left to open it. You can still make and receive calls when the shutter is closed, but the people at the far end cannot se ...
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Polycom P001 - page 17
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 13 Setting and Using Camera Presets Camera presets are stored camera positi ons that you can create ahead of time or during a call. The system uses pr eset 0 as the default camera position for all preset camera positions. This default camera position is zoomed out, panne d stra ...
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Polycom P001 - page 18
User’s Guide for the Polycom RealPresence Gr oup Series 14 Polycom, Inc. To store a pres et: 1 Select > Cameras > Presets. 2 Adjust the camera angle or zoom the camera in or out to the desired position. 3 Press and hold a number to store the preset position. A snapshot is taken and replaces any ex isting preset stored at the number you ente ...
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Polycom P001 - page 19
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 15 Muting the Microphone You can mute the microphone if you do not want the far end to hear conversations at your site. To mute or unmute the microphone: >> Press on the remote control. If a Polycom tabletop micr ophone array is connected to your system, you can also mute ...
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Polycom P001 - page 20
User’s Guide for the Polycom RealPresence Gr oup Series 16 Polycom, Inc. Showing Content To show people and content at the same time, the RealPresence Group systems must be configured for content. You can show the following to the far-end systems: • Any information stored on a computer connected directly to a Polycom RealPresence Group system ? ...
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Polycom P001 - page 21
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 17 T o st ar t showin g content: 1 On your computer, start the Polycom People+Conte nt IP application. 2 Enter the IP address or host name of the RealPresence Group system and the meeting password, if one is set. To view the IP address of the RealPresence Group system, touch &g ...
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Polycom P001 - page 22
User’s Guide for the Polycom RealPresence Gr oup Series 18 Polycom, Inc. To set up your RealPresence Group system to show conte nt: >> Make sure the computer is powered on and connected to the RealPresence Group system. You can connect a comp uter to the HDMI or VGA video input. RealPresence Group 500 System 1280 x 768 60 1280 x 1024 60, 75 ...
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Polycom P001 - page 23
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 19 RealPresence Group 700 System To start showing content from a source connected to a RealPresence Group System: >> Using your remote control, select and then select your content source from the list. While in a call, you can select > Select on your remote to turn on ...
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Polycom P001 - page 24
User’s Guide for the Polycom RealPresence Gr oup Series 20 Polycom, Inc. Working with Directory and Contact Entries The directory on your RealPresence Grou p system stores dialing information that helps you make calls quickly and eas i ly. When a site listed in the directory calls your system, the system d isplays the name on the screen when the ...
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Polycom P001 - page 25
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 21 Including Multiple Sites in Calls During a multipoint call, mult iple site s can see and hear each other. You can also share content in a multipoint call, ju st as you can in a point-to-point call. All systems can par ticipate in multipoint calls. To host multipoint calls, y ...
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Polycom P001 - page 26
User’s Guide for the Polycom RealPresence Gr oup Series 22 Polycom, Inc. 3 To place the call, press or the Select button. Depending on how your sys tem is configure d, it attempts to cal l the site using a pre-defined li st of call type s. Contact your system administrator for more information. To place a multipoint call using Contacts: 1 Using y ...
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Polycom P001 - page 27
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 23 To enter a meeting password: • If a prompt appears on the screen, use the remote control or onscreen keypad to enter the password. • If you hear an audio prompt, use the remote control to generate DTMF tones. To configure a meeting password: 1 From the Home screen, selec ...
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Polycom P001 - page 28
User’s Guide for the Polycom RealPresence Gr oup Series 24 Polycom, Inc. 3 Select a layout to use for the current call. The layout is displayed, allowing you to keep the layout or change to another layout. Changing the Way Calls Are Answered Temporarily Refusing Calls If your system administrator has allowed you access, you can automatically refu ...
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Polycom P001 - page 29
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 25 Muting Automatically Answered Video Calls If your system administrator has allowed access to user settings, you can choose whether to mute the audio when automatically answered video calls connect. This prevents callers from ov erhe aring conversations or meetings. After the ...
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Polycom P001 - page 30
User’s Guide for the Polycom RealPresence Gr oup Series 26 Polycom, Inc. — The IP address (for example, 10*11*12 *13) of the site you want to call — The phone number (for example, 19 784444321) of the site you want to call — To enter letters, press the ABC soft key. To enter an asterisk, press the Video button and then press on the SoundSta ...
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Polycom P001 - page 31
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 27 To end a call using a connected Sou ndStation IP 7000 conference phone: • Press on the conference phone to hang up the call. • Press the More soft key then the Manage soft key to hang up one connection in a multipoint call. To start or stop showing content us ing a conne ...
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Polycom P001 - page 32
User’s Guide for the Polycom RealPresence Gr oup Series 28 Polycom, Inc. Viewing Scheduled Meetings If your RealPresence Group system is configured to connect to the Microsoft Exchange Server, you can view scheduled meetings on the Home screen. If no meetings appear on the Home screen, the system may not be connected to the Microsoft Exchange Ser ...
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Polycom P001 - page 33
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 29 Office Communicator and Microsoft Lync contacts appear on the RealPresence Group system and on the Contacts screen. To add or delete Office Communicator or Microsoft Lync cont acts on the Polycom RealPresence Group system, use the Office Communicator or Microsoft Lync applic ...
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Polycom P001 - page 34
User’s Guide for the Polycom RealPresence Gr oup Series 30 Polycom, Inc. Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) If a Polycom RealPresence Group system is deployed in a Microsoft Lync Server 2010 environment and Centrali zed Conferencing Control Protocol (CCCP) is enabled, you can place and participate in multipoi ...
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Polycom P001 - page 35
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 31 To deactivate call forward ing: 1 From the Polycom system Place a Call screen, dial the F eature Access Code provided by the Avaya Comm unication Manager administrator. For example, #2 if #2 is the Feat ure Access Code fo r disabling call forwarding. 2 Wait for confirmation ...
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Polycom P001 - page 36
User’s Guide for the Polycom RealPresence Gr oup Series 32 Polycom, Inc. Customizing Your Workspace You can customize what you see on the scree n, depending on how your system is configured. Allowing the Far-End System to Control Your Camera If your system administrat or has allowed access to user s ettings, you can allow the far-end system to co ...
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Polycom P001 - page 37
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 33 Allowing Video Display on the Web If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the syste m is located or video of calls in which the system pa rticipates. You can use the Polycom web interface’s ...
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Polycom P001 - page 38
User’s Guide for the Polycom RealPresence Gr oup Series 34 Polycom, Inc. System Information To access information about your syst em: >> Select > Inform ation. • The System Detail screen includes the followi ng sy stem details: system name, model number, hardware and soft ware version, serial number and MAC address. • The Network scr ...
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Polycom P001 - page 39
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 35 In a Call Status Information Audio Displays the st atus of mi crophones, Soun dStation I P, SoundStructure, and EagleEye Director LAN Displays whether the IP Ne twork is connected or not connected Servers Always shows: Gatekeeper , SIP Registrar Server; shows the active Glob ...
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Polycom P001 - page 40
User’s Guide for the Polycom RealPresence Gr oup Series 36 Polycom, Inc. System Diagnostics To access information abou t your system diagnostics : >> Select > Diagnostics. This screen includes the foll owing system diagnostic de tails: Points to note about system s tatus information: • If the Polycom RealPresen ce Group system detect s ...
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Polycom P001 - page 41
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 37 Audio Meter Measures the strength of audio signals from the microphone or microphones , far-end audio, VCR audio, and any device connected to the audio line in. • To check the microph one or microphones , speak into the microphon e. • To check far-end audio , ask a parti ...
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Polycom P001 - page 42
User’s Guide for the Polycom RealPresence Gr oup Series 38 Polycom, Inc. Searching Documentation You can find Polycom product documentation at support.polycom.com . The documents are grouped by Polycom vi deo system type and syst em names. Using the Knowledge Base For more troubleshooting information, search the Knowledge Base at support.polycom. ...
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Polycom P001 - page 43
User’s Guide for the Polycom RealPresence Gr oup Series Polycom, Inc. 39 To contact Polycom Technical Support, go to support.polycom.com . Enter the following information about your RealPresence group system, then ask a question or describe the problem. This information helps us to respond faster to your issue: • To find your system’s 14 -dig ...
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Polycom P001 - page 44
User’s Guide for the Polycom RealPresence Gr oup Series 40 Polycom, Inc. • Polycom RealPresence Group Syst em 700 (Regulatory Model P002) If you have an EagleEye Acoustic ca mera, be sure to use it only with UL-approved Information Te chnology Equipment (ITE) or similarly approved equipment. ...
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