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Manual BT Freestyle 310

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  • BT Freestyle 310 - page 1

    BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 B T F r eestyle 3 1 0 U ser Guide ...

  • BT Freestyle 310 - page 2

    Section BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 • Directory lets you store up to 100 names and numbers for easy dialling. • The BT button provides quick access to a r ange of useful ser vices, including SMS text messages, Calls list and BT Ser vices such as Helpdesk and Dir ect ory Enquiries. • Send and receive SMS ...

  • BT Freestyle 310 - page 3

    Section BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 This U ser Guide provides you with all the inf ormation you need to get the most from your phone. Bef ore you mak e your fir st call you will need to set up your phone. F ollow the simple instructions in ‘Getting Star ted’, on the next few pages. Need help? If you have a ...

  • BT Freestyle 310 - page 4

    4 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com In this guide Getting star ted Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 S ...

  • BT Freestyle 310 - page 5

    SMS text messages Subscribe to the SMS ser vice . . . . . . . . . . . . 28 Send/save text messages . . . . . . . . . . . . . . . . 29 Receiving and reading tex t messages . . . . . . 29 Reply to a text message . . . . . . . . . . . . . . . . . 30 Delete a text message . . . . . . . . . . . . . . . . . . 30 Call the sender’ s phone number . . . . ...

  • BT Freestyle 310 - page 6

    Getting star ted 6 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 WARNING Do not place your BT F reestyle 310 in the bathroom or other humid areas. Handset range The BT F reestyle 310 has a range of up to 300 metres outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and ha ...

  • BT Freestyle 310 - page 7

    2. Batteries will come inserted in the battery compar tment. Pull the plastic tag as instructed to activate the batteries. 3. Place the handset on the base to char ge for at least 16 hours. When the handset is fully charged, the battery icon on the display shows . 4. After 16 hours charging, plug one end of the telephone line cor d into the sock et ...

  • BT Freestyle 310 - page 8

    Battery per formance (continued) The charge capacity of rechar geable batteries will reduce with time as they wear out, giving the handset less talk/standby time. Eventually they will need to be replaced. New batteries ar e available from the B T Freestyle 310 Helpdesk on 0870 240 3962. For instructions on how to install new batteries, see page 56. ...

  • BT Freestyle 310 - page 9

    Getting to know your phone 9 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Calls/Scroll up From standby , press to open the calls list, page 21. During a call, press t o incr ease the earpiece or speaker volume, page 1 ...

  • BT Freestyle 310 - page 10

    10 Getting to know your phone BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Base Find Pr ess t o ring the handset(s), t o help you find it if it is missing, page 18. ...

  • BT Freestyle 310 - page 11

    11 G etting to know your phone BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Handset display icons Range Steady Indicates good connection Flashing Connection t o the base is poor or lost Handsfree The loudspeaker is sw ...

  • BT Freestyle 310 - page 12

    Pr ess the Menu option button, then use the navigation buttons. 12 Getting to know your phone BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Navigating the menus Y our BT F reestyle 310 has an easy to use menu system. E ...

  • BT Freestyle 310 - page 13

    13 G etting to know your phone BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Handset menus SMS messages W rite message Inbox Outbox SMS settings Handset display W allpaper Handset name Contrast Colour options Backlight ...

  • BT Freestyle 310 - page 14

    U sing the phone 14 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 Call timer Y our handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a f ew seconds aft er your call. Switch the handset power on/ off 1. Pr ess and hold then press Ye s to confirm. 2 ...

  • BT Freestyle 310 - page 15

    Earpiece volume During a call, you can adjust the volume of the earpiece. 1. Pr ess or to increase or decr ease the volume. The display shows the volume level. Secrecy During a call, you can switch off the microphone so you can talk t o someone nearby without your caller hearing. 1. During a call, pr ess . The icon is displayed. Y our caller cannot ...

  • BT Freestyle 310 - page 16

    If the number is stored in the directory and a name/number match is found, the name will be displayed instead. Answer a call handsfree 1. When the phone rings, pr ess to answer your call and put your caller on the loudspeaker . Switch t o handsfree during a call 1. Pr ess to toggle between the loudspeaker and the earpiece. 2. Pr ess to end the call ...

  • BT Freestyle 310 - page 17

    Copy a number from the redial list to the directory 1. Pr ess . Scroll or through the redial list to the number you want to copy . 2. Pr ess Opt and scroll to Save to dir . Press OK . 3. Enter the name then pr ess Save . 4. Press to ret urn to standby . Delete a redial number 1. Pr ess . Scroll or through the redial list to the number you want to d ...

  • BT Freestyle 310 - page 18

    The icon will be displayed while the keypad lock is ON. Keypad lock Y ou can lock the keypad so that it cannot be used accidentally while carr ying it around. T o lock the keypad 1. Press and hold . The display shows Keypad locked . T o unlock the keypad 1. Pr ess and hold again. The display will return t o standby . Find handset Y ou can locate a ...

  • BT Freestyle 310 - page 19

    U sing the directory Y ou can store up to 100 entries in the dir ector y . Each entr y contains a name and number . Names can be up to 15 characters long and numbers up to 24 digits. S tor e an entr y 1. Pr ess to open the directory . 2. When storing the firs t entr y: The display shows Empty . Press Opt . New entry is displayed. Press OK . When st ...

  • BT Freestyle 310 - page 20

    Edit an entry 1. Pr ess and scroll or to the entr y you want to edit. 2. Pr ess Opt , scroll to Edit entry and press OK . 3. Change the number , then press OK . 4. Change the name, then press Save . 5. Pr ess to ret urn to standby . Delete an entry 1. Pr ess and scroll or to the entr y you want to delete. 2. Pr ess Opt , scroll to Delete entry and ...

  • BT Freestyle 310 - page 21

    Calls list 21 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 IMPORT ANT T o use Caller Display and make the most of the calls list feature you must first subscribe to your network provider’ s Caller Display ser vice. A quarterly fee may be payable. For more details on B T’s Calling Featur es, including BT Caller Display , ca ...

  • BT Freestyle 310 - page 22

    See page 19 for more inf ormation on entering names. View fur ther call details 1. Pr ess , scroll and to the entr y you want to view and press Opt . 2. Scr oll to Details and press OK . The date and time of the call and the caller’ s number are displayed. Pr ess Back to ret urn the previous menu level. 3. Pr ess to ret urn to standby . Save entr ...

  • BT Freestyle 310 - page 23

    Delete entire calls list 1. Pr ess to open the calls list. 2. Scr oll to Delete list and press OK . 3. Pr ess Ye s to confirm or No to cancel. 4. Press to ret urn to standby . 23 C alls list BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpde ...

  • BT Freestyle 310 - page 24

    Inf o ser vices 24 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 The BT Services list works in exactly the same way as the main name and number directory and can store up to 10 entries. If you pr efer , you can delet e the pr e- s tored entries and replace them with your own numbers. See page 19. New stored numbers can also be ...

  • BT Freestyle 310 - page 25

    Replace pr e-stored numbers in the BT Services menu 1. Pr ess (or press Menu then OK ). 2. Scr oll to BT services and press OK . 3. Scroll and to the entr y you want to replace and pr ess Opt . 4. Display highlights Edit entry . Press OK . 5. Pr ess Del t o delet e the number and use the keypad to enter the new number . Press OK . 6. Pr ess Del to ...

  • BT Freestyle 310 - page 26

    B T 118 500 Direct or y Enquiries/Helpdesk 1. Pr ess (or press Menu then OK ). 2. Scr oll to BT services and press OK . 3. Dir enquiries is highlighted. Press to dial B T directory enquiries or scr oll to Helpdesk and press to dial the B T Fr ees tyle Helpdesk. Call Diver t Call Diver t lets you diver t incoming calls to another number wher e you c ...

  • BT Freestyle 310 - page 27

    Call W aiting Call W aiting lets you know if another person is tr ying to contact you while you are on a call. If a second caller rings you will hear a beep in the handset. Call W aiting on/off / check status 1. Pr ess (or press Menu then OK ). 2. Scr oll t o BT services and pr ess OK . 3. Scroll and to Call wait on , Call wait off or Check call wa ...

  • BT Freestyle 310 - page 28

    SMS text messages 28 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 SMS stands for Short Messaging Ser vice IMPORT ANT Y ou mus t subscribe to your Network Provider’ s Caller Display ser vice so that you can use SMS text messaging. A quarterly fee may be payable, please contact your network provider for more details. When you ...

  • BT Freestyle 310 - page 29

    Send/save text messages 1. Pr ess Menu , scroll lef t to SMS messages menu and press OK. 2. Write message is highlighted. Press OK . 3. The display shows Enter message . Begin typing your message using the keypad. When you have finished pr ess OK . 4. The display shows Number: .Ent er the phone number you want t o send the message t o and pr ess OK ...

  • BT Freestyle 310 - page 30

    2. Scr oll to Inbox and press OK. 3. Scr oll or , if requir ed, to the message you want to r ead first and press Read. 4. Pr ess Back to return to the inbo x. Reply t o a text message 1. When reading a text message, press Opt . 2. Reply is highlighted. Press OK . 3. T o use the sender’ s message in your reply , press Ye s . Or , press No to star ...

  • BT Freestyle 310 - page 31

    Call the sender’ s phone number 1. Pr ess Menu , scroll lef t to SMS messages menu and press OK. 2. Scr oll to Inbox and press OK . 3. Scr oll or to the message you want and press Opt . 4. Scroll to Call number and pr ess OK . Save the sender’ s number in the director y 1. Pr ess Menu , scroll lef t to SMS messages menu and press OK. 2. Scr oll ...

  • BT Freestyle 310 - page 32

    Press to exit the menu and return to standby at any time. to choose from: Send message Press OK to view the phone number , then either OK to send or Del to edit. Edit message Press OK t o edit the message and phone number . Delete message Press OK , then Ye s to confirm or No to cancel. Message aler t beep on/off When you have new messages, your ha ...

  • BT Freestyle 310 - page 33

    SMS Ser vice Centre numbers T o send and receive SMS text messages you need the telephone number of your Network’ s SMS Centre. If you accidentally delete the Send or Receive SMS Service Centre numbers you will need to r e-enter them in order f or your SMS Service to work. The Send SMS Ser vice number is: 1470P17094009 . The Receive SMS Service n ...

  • BT Freestyle 310 - page 34

    Select a Send Ser vice Centre number If you have entered additional Service Centre numbers, you can choose which send Ser vice centre you want to use. Y our BT F reestyle 310 is pre-set t o send using Ser vice Centre 1 and receive using Service Centre 2. 1. Pr ess Menu , scr oll lef t to SMS messages menu and pr ess OK. 2. Scr oll to SMS settings a ...

  • BT Freestyle 310 - page 35

    35 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Handset settings Handset display Set wallpaper Choose from 8 diff erent wallpaper patterns f or your handset display , or remove the wallpaper . 1. Press Menu . Scroll r ...

  • BT Freestyle 310 - page 36

    36 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Handset settings Display contr ast 1. Press Menu . Scroll right to Handset display menu and press OK . 2. Scr oll to Contrast and press OK . 3. Pr ess or to select the c ...

  • BT Freestyle 310 - page 37

    37 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com There are 14 handset ringer melodies. Y ou will hear a sample ring on each button press. Handset tones Ringer melody 1. Pr ess Menu . Scroll to Handset tones menu and pr ...

  • BT Freestyle 310 - page 38

    38 Handset settings BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com W arning tones Key beeps Ever y time you press a button on your B T Freestyle 310 you hear a beep. Y ou can switch these beeps off . 1. Pr ess Menu . Sc ...

  • BT Freestyle 310 - page 39

    39 H andset settings BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Out of range warning A warning beep will sound when the handset signal is going out of range. 1. Pr ess Menu . Scroll to Handset tones menu and press O ...

  • BT Freestyle 310 - page 40

    40 Handset settings BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com 4. Enter the 4-digit PIN (default = 0000). Pr ess OK. 5. CallMe on is highlighted. Press OK . 6. Enter the full number of the phone wher e you can be re ...

  • BT Freestyle 310 - page 41

    41 H andset settings BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com R eset settings This will restore your handset settings t o the original, factory defaults. 1. Pr ess Menu . Scroll to Settings menu and press OK . 2. ...

  • BT Freestyle 310 - page 42

    42 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Base settings Ringer volume 1. Pr ess Menu . Scroll to Settings menu and press OK . 2. Scr oll to Setup base and press OK . 3. Ringer is highlighted. Press OK . 4. Ringe ...

  • BT Freestyle 310 - page 43

    43 B ase settings BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Dial mode Y our BT F reestyle 310 is pre-set t o T one (DTMF) dialing. If requir ed, you can change this setting to Pulse dialing. 1. Pr ess Menu . Scroll ...

  • BT Freestyle 310 - page 44

    44 Base settings BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com PBX access If your switchboard r equires a pause after the access code for an outside line, you can progr am your BT F reestyle 310 to automatically enter ...

  • BT Freestyle 310 - page 45

    45 B ase settings BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com WARNING Y ou will lose entries s tored in the phonebook, calls list and redial list. Ringer melody and volume will also return to default settings. 5. Ent ...

  • BT Freestyle 310 - page 46

    46 Base settings BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Set the date and time 1. Pr ess Menu . Scroll to Settings menu and press OK . 2. Scr oll to Date/Time and press OK . 3. Enter the dat e using the format (D ...

  • BT Freestyle 310 - page 47

    47 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Additional handset and bases Up to 5 handsets can be register ed and operated fr om a BT F reestyle 310 base. This allows you to hold internal calls even while another h ...

  • BT Freestyle 310 - page 48

    48 Additional handsets and bases BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Select a base If your handset is registered t o more than one base, you can choose the base you want to use. 1. Pr ess Menu . Scroll to Set ...

  • BT Freestyle 310 - page 49

    49 A dditional handsets and bases BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Internal calls If you have more than one handset r egistered to your base, you can make internal calls and tr ans fer calls between handse ...

  • BT Freestyle 310 - page 50

    50 Additional handsets and bases BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com 3. When the other handset answers press Conf to begin the 3-way confer ence call. Press Sw t ch to talk to each caller separately . 4. Pr e ...

  • BT Freestyle 310 - page 51

    51 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Help Many common problems ar e caused by the telephone and power cables being incorrectly connected, or the power being switched off . Please check that your BT F reesty ...

  • BT Freestyle 310 - page 52

    52 Help BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com No display • The batteries may be flat, dead or incorrectly inser ted. • Rechar ge or replace the batteries. icon flashes • Is the handset registered corr ect ...

  • BT Freestyle 310 - page 53

    53 H elp BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Possible pr oblems with tex t messaging T ext messages cannot be sent and screen displays Message Sending F ailed • The base station power supply or telephone li ...

  • BT Freestyle 310 - page 54

    54 Help BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Fur ther help for text queries on B T lines • BT R esidential cus tomers – call 151, choose option 2, when prompted by the F ault Management Ser vice select opt ...

  • BT Freestyle 310 - page 55

    55 H elp BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com If you are sending a message from a fix ed line phone and require a status r epor t ✱ 3 # Will allow a status report to be sent back to you when you have sent a ...

  • BT Freestyle 310 - page 56

    56 BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Gener al inf ormation IMPORT ANT This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made f or a ...

  • BT Freestyle 310 - page 57

    57 G eneral inf ormation BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com • If the keypad lock is switched on, it is possible to make calls to the emer gency numbers (999/112). • Radio signal transmitted between the h ...

  • BT Freestyle 310 - page 58

    58 General inf ormation BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com For mor e information please contact your local authority or the retailer where the pr oduct was purchased. Product disposal instruc tions for busin ...

  • BT Freestyle 310 - page 59

    59 G eneral inf ormation BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Outside of the 12 month guarantee period: If your product needs repair after the guarant ee period has ended, the repair must meet the approval req ...

  • BT Freestyle 310 - page 60

    BT F reestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British T elecommunications plc’s respective s tandar d conditions of contract. Nothing in this publicat ...

Manufacturer BT Category Cordless Telephone

Documents that we receive from a manufacturer of a BT Freestyle 310 can be divided into several groups. They are, among others:
- BT technical drawings
- Freestyle 310 manuals
- BT product data sheets
- information booklets
- or energy labels BT Freestyle 310
All of them are important, but the most important information from the point of view of use of the device are in the user manual BT Freestyle 310.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals BT Freestyle 310, service manual, brief instructions and user manuals BT Freestyle 310. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product BT Freestyle 310.

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A complete manual for the device BT Freestyle 310, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use BT Freestyle 310 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of BT Freestyle 310.

A complete BT manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual BT Freestyle 310 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the BT Freestyle 310, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the BT Freestyle 310, that we can find in the current document
3. Tips how to use the basic functions of the device BT Freestyle 310 - which should help us in our first steps of using BT Freestyle 310
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with BT Freestyle 310
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of BT Freestyle 310 in a specific country, if it was not possible to solve the problem on our own.

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