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Dell M620 - page 1
Dell PowerEdge M620 Systems Owner's Manual Regulatory Model: HHB Regulatory Type: HHB003 ...
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Dell M620 - page 2
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc ...
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Dell M620 - page 3
Contents Notes, Cautions, and Warnings ...................................................................................................2 1 About Your System...................................................................................................................... 7 Front-Panel Features And Indicators .................................. ...
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Entering The iDRAC Settings Utility .................................................................................................................. 23 3 Installing Blade Components .................................................................................................. 25 Recommended Tools .............................................. ...
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Installing A Hard Drive/SSD In A Hard-Drive/SSD Carrier ............................................................................... 51 Hard-Drive/SSD Backplane .................................................................................................................................... 52 Removing The Hard-Drive/SSD Backplane ............ ...
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System Error Messages ..........................................................................................................................................73 Warning Messages ...............................................................................................................................................130 Diagnostic Messages ... ...
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1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators 1. blade handle release button 2. hard drives (2) 3. status/identification indicator 4. USB connectors (2) 5. blade power button Using USB Diskette or USB DVD/CD Drives The blade has USB ports on the front which allow you to connect a USB diskette ...
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Hard-Drive/SSD Indicator Patterns The hard-drive/SSD indicators display different patterns as drive events occur in the system. NOTE: The blade must have a hard drive/SSD or a hard-drive blank installed in each drive bay. Figure 2. Hard-Drive/SSD Indicators 1. drive activity indicator (green) 2. drive status indicator (green and amber) NOTE: If the ...
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Dell M620 - page 9
• The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. • The Rack Installation Instructions included with your rack solution describes how to install your system into a rack. • The Dell PowerEdge M1000e Enclosure Owner’s Manual provides information about enclosure features ...
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2 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description <F2> Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). ...
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Dell M620 - page 12
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, see dell.com/ossupport . Entering System Setup 1. Turn on or restart your system. 2. Press & ...
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Dell M620 - page 13
Menu Item Description iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup change based on the system configuration. NOTE: System Setup defaults are listed under their respective options in the followi ...
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Menu Item Description System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system. System Memory Speed Displays the sys ...
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Menu Item Description can disable this option for applications that require high utilization of random memory access. Hardware Prefetcher Allows you to enable or disable hardware prefetcher. By default, the Hardware Prefetcher option is set to Enabled . DCU Streamer Prefetcher Allows you to enable or disable DCU streamer prefetcher. By default, the ...
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Menu Item Description If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. By default, the Boot Mode option is set to BIOS . NOTE: Setting this field to UEFI disables BIOS Boot Settings menu. Setting this field to BIOS disables the UEFI Boot Settings ...
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Dell M620 - page 17
Menu Item Description Slot Disablement The Slot Disablement feature controls the configuration of mezzanine cards installed in the specified slots. Only mezzanine card slots that are present on your system are available for control. Serial Communications Screen Menu Item Description Serial Communication Allows you to enable the COM port or Console ...
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Dell M620 - page 18
Menu Item Description Monitor/Mwait Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/Mwait option is set to Enabled for all system profiles, except Custom . NOTE: This option can be disabled only if the C States option in Custom mode is disabled. NOTE: When C States is enabled in Custom mode, changing the Mo ...
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Menu Item Description NOTE: BIOS updates using Dell Update Package is not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled . AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system. By de ...
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Dell M620 - page 20
Assigning A System And/Or Setup Password NOTE: The password jumper enables or disables the System Password and Setup Password features. For more information on the password jumper settings, see System Board Jumper Settings. You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only wh ...
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Dell M620 - page 21
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes. Deleting Or Changing An Existing System And/Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change th ...
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• Add, delete, and arrange boot options • Access System Setup and BIOS-level boot options without rebooting To enter the Boot Manager: 1. Turn on or restart your system. 2. Press <F11> after you see the following message: <F11> = UEFI Boot Manager If your operating system begins to load before you press <F11>, allow the system ...
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UEFI Boot Menu Menu Item Description Boot From File Sets a one-time boot option not included in the boot option list. Select UEFI Boot Option Displays the list of available UEFI boot options (marked with asterisks), select the boot option you wish to use and press <Enter>. Add Boot Option Adds a new boot option. Delete Boot Option Deletes an ...
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3 Installing Blade Components Recommended Tools You may need the following items to perform the procedures in this section: • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Removing And Installing A Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubl ...
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Figure 3. Removing or Installing the Blade 1. blade handle 2. release button 3. blade 4. guide rail on enclosure 5. guide rail on blade (or blade blank) Installing The Blade 1. If you are installing a new blade, remove the plastic cover from the I/O connector(s) and save for future use. 2. Orient the blade so that the handle is on the left side of ...
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Opening And Closing The Blade Opening The Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell i ...
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Closing The Blade 1. Ensure that no tools or parts are left inside the blade. 2. Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover. 3. Lower the cover onto the chassis. 4. Slide the cover until it clicks into position. A properly seated cover is flush with the surface of the chassis. Inside ...
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Cooling Shroud The cooling shroud covers the memory modules and directs air flow in the system. Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone servic ...
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Dell M620 - page 30
Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by y ...
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Dell M620 - page 31
DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel 1.5 V 1.35 V 3 1333, 1066, and 800 1066 and 800 Dual rank LRDIMM 1 1333 and 1066 1333 and 1066 Quad rank 2 1333 and 1066 1333 and 1066 Quad rank 3 1066 1066 Quad rank Figure 7. Memory Socket Locations Memory channels are organized as follows: Processor 1 cha ...
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Dell M620 - page 32
General Memory Module Installation Guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output, hanging during memory configuration, or operating with reduced memory. This system supports Flexible Memory Configuration, enabling the system to be configured and run ...
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Dell M620 - page 33
NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode. x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC. The following sections provi ...
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Dell M620 - page 34
NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1. Memory Configurations – Single Processor System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 2 2 1 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1 4 2 2 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A3 8 ...
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Dell M620 - page 35
Table 2. Memory Configurations – Two Processors System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 16 2 8 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, A3, A4, B1, B2, B3, B4 32 2 16 1R x8, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 32 4 8 2R x8, 1333 MT/s 2R x8, 1600 MT ...
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System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 384 16 24 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 512 32 16 4R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 768 32 24 4R x4, 1333 MT/s (LR ...
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Dell M620 - page 37
Figure 8. Installing and Removing a Memory Module or Memory Module Blank 1. memory module or memory blank 2. edge connector 3. ejectors (2) 4. socket 5. alignment key Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handl ...
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CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the mem ...
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Dell M620 - page 39
NOTE: Hold the mezzanine card by its edges only. 4. Lift the mezzanine card up and away from the system board. 5. Close the retention latch. 6. Close the blade. 7. Install the blade in the enclosure. Figure 9. Installing and Removing a Mezzanine Card 1. mezzanine cards (2) 2. Fabric B mezzanine card slot 3. Fabric C mezzanine card slot 4. retention ...
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5. Mezzanine cards are designed to fit in either card slot. Rotate the card to align the connector on the bottom of the mezzanine card with the corresponding socket on the system board. 6. Lower the card into place until it is fully seated and the plastic clip on the outer edge of the card fits over the side of the blade chassis. 7. Close the reten ...
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Dell M620 - page 41
Figure 10. Replacing the SD Card 1. SD card 2. management riser card 3. USB connector 4. SD card slots Internal USB Key The blade provides an internal USB connector for a USB flash memory key. The USB memory key can be used as a boot device, security key, or mass storage device. To use the internal USB connector, the Internal USB Port option must b ...
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6. Close the blade. 7. Install the blade in the enclosure. 8. Enter the System Setup and verify that the USB key is detected by the system. Figure 11. Replacing the USB Memory Key 1. USB memory key connector 2. USB memory key SD vFlash Card Replacing The SD vFlash Card 1. Remove the blade from the enclosure. 2. If installed, remove the SD vFlash ca ...
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2. SD vFlash card slot Network Daughter Card/LOM Riser Card Removing The Network Daughter Card/LOM Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support ...
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Dell M620 - page 44
Installing The Network Daughter Card/LOM Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by De ...
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Dell M620 - page 45
Figure 14. Installing and Removing a Heat Sink 1. screws (4) 2. heat sink 6. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 7. Position your thumb firm ...
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Dell M620 - page 46
Figure 15. Processor Shield Opening and Closing Lever Sequence 1. OPEN 1st label 2. open first lever 3. processor 4. close first lever 5. CLOSE 1st label 9. Hold the tab on the processor shield and rotate it upward and out of the way. 10. If applicable, remove the socket protective cap from the processor shield. To remove the socket protective cap, ...
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Dell M620 - page 47
Figure 16. Installing and Removing a Processor 1. socket-release lever 2 2. pin-1 corner of processor 3. tabs (2) 4. processor shield 5. socket protective cap 6. socket-release lever 1 7. pin-1 corner on system board 8. processor 47 ...
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Dell M620 - page 48
Installing A Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your war ...
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Dell M620 - page 49
NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over-tightening, tighten the retention screw until resistance is felt, and stop once the screw is seated. The screw tension should be no more than 6 in-lb (6.9 kg-cm). 7. Install the cooling shroud. 8. Close the blade. 9. Install the blade in the encl ...
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Dell M620 - page 50
Figure 17. Removing and Installing a Hard Drive/SSD 1. release button 2. hard drive/SSD 3. hard-drive/SSD connector (on backplane) 4. hard-drive/SSD carrier handle Installing A Hard Drive/SSD CAUTION: When a replacement hot-swappable hard drive/SSD is installed and the blade is powered on, the drive automatically begins to rebuild. Make absolutely ...
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Dell M620 - page 51
CAUTION: If you need to power off the blade to service a hard drive/SSD, wait 30 seconds after the blade’s power indicator turns off before removing the hard drive/SSD. Otherwise, the hard drive/SSD may not be recognized after it is reinstalled and the blade is powered on again. Configuring The Boot Drive The drive or device from which the system ...
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Dell M620 - page 52
Hard-Drive/SSD Backplane Removing The Hard-Drive/SSD Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not autho ...
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Dell M620 - page 53
1. guide pins (3) 2. guides (3) 3. hard-drive/SSD backplane 4. hard-drive/SSD connectors (2) 5. hard-drive backplane/SSD connector Installing The Hard-Drive/SSD Backplane 1. Open the blade. 2. Align the guides on the hard-drive/SSD backplane with the guide pins on the system board. 3. Press down the backplane until the connectors on the backplane a ...
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Dell M620 - page 54
12. Remove the storage controller card/PCIe extender card. Figure 20. Removing and Installing the System Board 1. I/O connector cover 2. retention latch 3. system board 4. tabs on system chassis 5. slots in system board tray Installing The System Board 1. Transfer the following components to the new system board: – Internal USB key – storage co ...
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Dell M620 - page 55
5. Replace the hard drive(s)/SSDs. Ensure that you reinstall the hard drives/SSDs in their original locations. 6. Reinstall the cooling shroud. 7. Close the blade. 8. Remove the plastic I/O connector covers from the back of the blade. 9. Install the blade in the enclosure. 10. Import your new or existing iDRAC Enterprise license. For more informati ...
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Dell M620 - page 56
Figure 21. Replacing the NVRAM Backup Battery 1. positive side of battery 2. negative side of battery connector Storage Controller Card Your system includes a dedicated expansion-card slot on the blade system board for the storage controller card that provides the integrated storage subsystem for your system’s hard drives. The storage controller ...
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Dell M620 - page 57
Figure 22. Removing and Installing the PCIe Extender/Storage Controller Card 1. PCIe extender/storage controller card 2. screws (2) 3. tab 4. connector Installing The PCIe Extender Card/Storage Controller Card 1. Holding by its edges, position the PCIe extender/storage controller card so that the card-connector aligns with the system board connecto ...
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Dell M620 - page 59
4 Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not ...
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Dell M620 - page 60
Troubleshooting Hard Drives CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by you ...
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Dell M620 - page 61
1. Enter the System Setup and ensure that the Internal SD Card Port is enabled. 2. Note the Internal SD Card Redundancy option enabled in the Integrated Devices screen of the System Setup (Mirror or Disabled). 3. Remove the blade from the enclosure. 4. If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is ...
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Dell M620 - page 62
Troubleshooting The NVRAM Backup Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not c ...
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Dell M620 - page 63
5 Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support ...
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Dell M620 - page 64
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. Running Embedded System Diagnostics From An External Media 1. Format the external resource media (USB flash drive or CDROM) to emulate a hard drive. See the documentation that c ...
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Dell M620 - page 65
6 Jumpers And Connectors System Board Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by ...
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Dell M620 - page 66
System Board Connectors Figure 23. System Board Connectors Table 4. System Board Connectors Item Connector Description 1 BATTERY Connector for the 3.0 V coin cell battery 2 CPU2 Processor socket 2 3 B3, B7, B11, B4, B8, B12 Memory module sockets (for processor 2) 4 A1, A5, A9, A2, A6, A10 Memory module sockets (for processor 1) 5 CPU1 Processor soc ...
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Dell M620 - page 67
Item Connector Description 15 STORAGE PCIe extender card/storage controller card connector 16 USB2 USB connector 17 USB1 USB connector Disabling A Forgotten Password The blade's software security features include a system password and a setup password. The password jumper enables these password features or disables them, and clears any passwor ...
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7 Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2600 product family Memory Architecture 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Twenty-four 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-r ...
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Dell M620 - page 70
Mezzanine Cards Mezzanine slots Two mezzanine PCIe x8 Gen 3 slots supporting dual-port Gb Ethernet, 10 Gb Ethernet, FC8 Fibre Channel, or Infiniband mezzanine cards Video Video type Matrox G200 integrated with iDRAC Video memory MB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3.0 V Lithium coin cell Environmental NOTE: ...
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Dell M620 - page 71
Environmental For temperatures between 40 °C and 45 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 125 m above 950 m (1 °F per 228 ft). Expanded operating temperature restrictions • Do not perform a cold startup below 5 °C. • Maximum 95 W processor is supported. • The following do not support the expanded operating temper ...
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Dell M620 - page 73
8 System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber. Pr ...
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Dell M620 - page 74
Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0301 Message The system board < name > current is less than the lower warning threshold. LCD Message System board < name > current i ...
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Dell M620 - page 75
Error Code Message Information 4. If the issue persists, see Getting Help . AMP0306 Message Disk drive bay < name > current is less than the lower warning threshold. Details Disk drive bay < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review sy ...
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Dell M620 - page 76
Error Code Message Information Details Disk drive bay < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0312 Message System level current is less than the lower warning ...
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Error Code Message Information 4. If the issue persists, see Getting Help . AMP0316 Message System level current is outside of range. LCD Message System level current is outside of range. Details System level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review sys ...
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Dell M620 - page 78
Error Code Message Information 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0322 Message Chassis power level current is outside of range. Details Chassis power level current is outside of the optimum range. Action 1. Review system power policy. 2. Check syst ...
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Dell M620 - page 79
Error Code Message Information Action Check the operating system, application, hardware, and system event log for exception events. ASR0100 Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, applic ...
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Dell M620 - page 80
Error Code Message Information ASR0106 Message The watchdog timer expired. Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. ASR0107 Message The watchdog timer pre-timeout interrupt was initiated. Detai ...
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Dell M620 - page 81
Error Code Message Information BAT0012 Message The storage battery for disk drive bay < bay > has failed. LCD Message Battery for disk drive bay < bay > has failed. Check battery. Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation. BAT0014 Message The storag ...
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Dell M620 - page 82
Error Code Message Information CPU0001 Message CPU < number > has a thermal trip (over-temperature) event. LCD Message CPU < number > has a thermal trip. Check CPU heat sink. Details The processor temperature increased beyond the operational range. Action Review logs for fan failures, replace failed fans. If no fan failures are detected ...
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Error Code Message Information CPU0008 Message CPU < number > is disabled. Details System is unable to boot or may run in a degraded state. Action If unexpected, check presence, and system setup (BIOS) configuration. CPU0010 Message CPU < number > is throttled. Details The CPU is throttled due to thermal or power conditions. Action Revi ...
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Dell M620 - page 84
Error Code Message Information Details Low voltages may be the result of a problem with the voltage regulator or a problem with the processor. The low voltage may cause the processor to fail to operate. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated corre ...
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Dell M620 - page 85
Error Code Message Information LCD Message CPU < number > < name > voltage is outside of range. Re-seat CPU. Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown. Action 1. Turn system off and remove input power for one minute. 2. Ensure the processor is seated correctly. 3. R ...
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Error Code Message Information 5. If the issue persists, see Getting Help . CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check system and operatin ...
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Error Code Message Information 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help . CPU0803 Message The power input for CPU < number > voltage regulator module is lost. LCD Message Lost power input for CPU < number >voltage regulator module. Re-seat module. Details System performance may be degraded ...
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Dell M620 - page 88
Error Code Message Information Details System performance may be degraded or the system may fail to operate. Action If removal was unintended, check presence and reinstall. HWC1001 Message The < name > is absent. LCD Message The < name > is absent. Check hardware. Details The absent device may be necessary for proper operation. System f ...
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Dell M620 - page 89
Error Code Message Information Details The device may be necessary for proper operation. System functionality may be degraded. Action Check presence, then re-install or reconnect. HWC2008 Message A fabric mismatch detected between IOM and mezzanine card < number >. Details The fabric type for the IOM and mezzanine cards must match. Action Che ...
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Dell M620 - page 90
Error Code Message Information Action Check presence of the hardware, reinstall or reconnect, then reattempt the update. If the issue persists, see Getting Help . HWC4013 Message Hardware unsuccessfully updated for embedded NIC. Action Check presence, reinstall or reconnect, then reattempt the update. If the issue persists, see Getting Help . HWC40 ...
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Dell M620 - page 91
Error Code Message Information HWC5032 Message A fabric mismatch detected on IO module < number >. Details The fabric type for IOM's on the same chassis fabric must match. Action Check chassis fabric type in CMC GUI and compare to the type of both IOM's. HWC5034 Message A link tuning failure detected on IO module < number >. D ...
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Error Code Message Information Action Review System Log or front panel for additional information. HWC7008 Message Server < number > health changed to a warning state from more severe state. Server < number > health changed to a critical state from a non-recoverable state. Details Server < number > health changed to a warning stat ...
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Dell M620 - page 93
Error Code Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help . MEM0004 Message Memory device at location < location > is disabled. Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. Action Re-seat the memory modules. If the issue persists, see Gett ...
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Dell M620 - page 94
Error Code Message Information Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . MEM0702 Message Correctable memory error rate exceeded for < location >. LCD Message Correctable memory error rate exceeded for ...
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Dell M620 - page 95
Error Code Message Information Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help . MEM1206 Message Memory mirror redundancy is degraded. Check memory device at location < location >. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory co ...
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Dell M620 - page 96
Error Code Message Information OSE0001 Message A runtime critical stop occurred. Details The system halted due to an exception while the operating system was running. This is a kernel panic or bug check event. Action Review operating system logs and system video for additional information. OSE0004 Message A soft shut-down initiated by platform even ...
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Dell M620 - page 97
Error Code Message Information Action Review system boot configuration and boot media. See system video for additional information. PCI1302 Message A bus time-out was detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded. The device has failed to respond to a transactio ...
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Dell M620 - page 98
Error Code Message Information Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1318 Message A fatal error was detected on a component at bus < bus >device< device >function < func >. LCD Message Fatal err ...
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Dell M620 - page 99
Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1350 Message A PCI system error was detected on a component at slot < number >. LCD Message PCI parity error on slot < number >. Re-seat PCI card. Details System performance may be degraded, or system may f ...
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Dell M620 - page 100
Error Code Message Information LCD Message Fatal IO error on bus < bus > device < device > function < func >. Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, remove and reinstall the device. PCI2002 Message A fatal IO error detected on a component at sl ...
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Dell M620 - page 101
Error Code Message Information PCI3010 Message A non-fatal IO error detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next service window. PCI3012 Message The QuickPath Inter ...
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Dell M620 - page 102
Error Code Message Information Details The controller received a SMART error from the drive. The drive is operational but needs replacement. Action The drive will need replacement at the next service window. PDR1016 Message Drive < number > is removed from disk drive bay < bay >. LCD Message Drive < number > removed from disk driv ...
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Dell M620 - page 103
Error Code Message Information Action Remove input power. Reduce system memory to minimum configuration and apply input power. PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and rea ...
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Dell M620 - page 104
Error Code Message Information Details System BIOS detected a failure with the SIO. Action Remove and reapply input power. If the issue persists, see Getting Help . PST0139 Message Keyboard controller failed. LCD Message Keyboard controller failed. Power cycle system. Details System BIOS detected a failure with the Keyboard Controller. Action Remov ...
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Dell M620 - page 105
Error Code Message Information PST0193 Message BIOS POST memory test failed. LCD Message BIOS POST memory test failed. Check memory devices. Details System BIOS POST memory test failed. Action Compare system memory installation to supported system memory configurations. Reduce system configuration to minimum memory configuration. PST0194 Message Re ...
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Dell M620 - page 106
Error Code Message Information PSU0002 Message A predictive failure detected on power supply < number >. LCD Message Predictive failure on PSU < number >. Check PSU. Details System performance and power redundancy may be degraded or lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, see ...
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Dell M620 - page 107
Error Code Message Information PSU0008 Message Power supply < number > voltage rating does not match the system's requirements. Details The system does not support mixed voltage power supplies. Action Install a power supply with the correct voltage rating. PSU0016 Message Power supply < number > is absent. LCD Message PSU < numb ...
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Dell M620 - page 108
Error Code Message Information Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption. PWR1001 Message The system performance was degra ...
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Dell M620 - page 109
Error Code Message Information LCD Message System power exceeds capacity. Performance degraded. Check PSU configuration. Details The system is currently operating in a performance degraded state to attempt protect from a power shutdown. Action Review system configuration, upgrade power supplies or reduce system power consumption. PWR1008 Message Th ...
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Dell M620 - page 110
Error Code Message Information RFM1016 Message Media not present for Removable Flash Media < name >. Details The SD card is not detected or not installed. Action If unintended, reinstall the flash media. RFM1021 Message Removable Flash Media is not IPMI-function ready. Details The removable flash media is installed but improperly configured o ...
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Dell M620 - page 111
Error Code Message Information Action Replace the failed SD card. RFM1202 Message Internal Dual SD Module redundancy is degraded. Details Either one of the SD card or both the SD cards are not functioning properly. Action Replace the failed SD card. RFM1203 Message Internal Dual SD Module is not redundant. Details Internal Dual SD Module is not red ...
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Dell M620 - page 112
Error Code Message Information LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0001 Message The drive bay is open. Details The drive bay is open. A drive may be added or removed. System performance m ...
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Dell M620 - page 113
Error Code Message Information Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System ...
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Dell M620 - page 114
Error Code Message Information SEC0600 Message A secure mode violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies. SEC0602 Message User password violation detected. Details This may apply to a physical or remote access attempt. Action ...
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Dell M620 - page 115
Error Code Message Information SEL0010 Message Log is almost full. Details When the event log is full, additional events are not written to the log. Older events may be overwritten and lost. Action Backup and clear log at the next maintained time. SEL0012 Message Could not create or initialize the system event log. Details If the system event log f ...
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Dell M620 - page 116
Error Code Message Information SEL1304 Message The PXE server not found. Details PXE is one way to boot a system from the network. Action Check the network and PXE server configuration. SEL1306 Message Invalid boot sector found. Details The disk in the drive is not formatted correctly or does not contain the necessary operating system files. Action ...
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Dell M620 - page 117
Error Code Message Information SEL1510 Message An authentication error detected for Chassis Group Member < number >. Details Group master CMC could not log into the group member CMC. Action Check the login credentials of CMC. SEL9900 Message An unsupported event occurred. Details The current software version cannot decode this event. You may ...
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Dell M620 - page 118
Error Code Message Information TMP0102 Message The system board < name > temperature is greater than the upper warning threshold LCD Message System board < name > temperature is outside of range. Details Ambient air temperature is too warm or one or more fans may have failed. Action The system board < name > temperature is outside ...
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Dell M620 - page 119
Error Code Message Information Action The system board < name > temperature is outside of the optimum range. Check Fans. TMP0110 Message The memory module < number > temperature is outside of range. LCD Message Memory module < number > temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or cool ...
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Dell M620 - page 120
Error Code Message Information TMP0119 Message The system inlet temperature is less than the lower critical threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0120 Message The system inlet temperature is greater than the upper warning th ...
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Dell M620 - page 121
Error Code Message Information LCD Message Disk drive bay temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or cool. Action Check the system operating environment and review event log for fan failures. TMP0130 Message The control panel temperature is less than the lower warning threshold. LCD Message Control p ...
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Dell M620 - page 122
Error Code Message Information 3. If the issue persists, see Getting Help . VLT0102 Message Processor module < name > voltage is greater than the upper warning threshold. LCD Message Processor module < name > voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exc ...
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Dell M620 - page 123
Error Code Message Information 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists, see Getting Help . VLT0201 Message The system board < name > voltage is less than the lower warning threshold. LCD Message System board voltage is outside of range. Details System hardware detected an over voltage o ...
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Dell M620 - page 124
Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0206 Message The memory mo ...
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Dell M620 - page 125
Error Code Message Information 3. If the issue persists, see Getting Help . VLT0209 Message The memory module < number > < name > voltage is greater than the upper critical threshold. LCD Message Memory module < number > < name > voltage is outside of range. Details System hardware detected an over voltage or under voltage c ...
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Dell M620 - page 126
Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0214 Message The disk driv ...
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Dell M620 - page 127
Error Code Message Information VLT0218 Message The < name > voltage is less than the lower warning threshold. LCD Message The < name > voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode. ...
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Dell M620 - page 128
Error Code Message Information 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0222 Message The < name > voltage is outside of range. LCD Message The < name > voltage is outside of range. Details System hardware detected an over voltage or under vo ...
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Dell M620 - page 129
Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cable ...
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Dell M620 - page 130
Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help . VLT0232 Mess ...
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Dell M620 - page 131
NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application. Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See Running The Embedded System Diagnostics for m ...
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Dell M620 - page 132
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Dell M620 - page 133
9 Getting Help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be availabl ...
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