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Manual Alcatel-Lucent OmniGenesys

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  • Alcatel-Lucent OmniGenesys - page 1

    “Softwar e and har dwar e ar e only valuable because they work as a system”* *Carl Shapiro, Harvard Business School, information Rules Alcatel-Lucent OmniGenesys Contact Center T ransforming your business with a new generation of customer service ...

  • Alcatel-Lucent OmniGenesys - page 2

    G enesys Suite Genesys Suite, the Genesys Customer I nteraction Platform, is at the cor e of the solution that routes and pr ocesses i nteractions across your enterprise, connecting customers to the right resour ce – the first time. Dynamic Contact Center The Dynamic Contact Center orchestrates, in r eal-time, a variety of Genesys capabilities to ...

  • Alcatel-Lucent OmniGenesys - page 3

    A lcatel-Lucent OmniPCX Enterprise Communication Server T he Alcatel-Lucent OmniPCX Enterprise is a highly scalable corporate I P telephony infrastructure (up to 100 ,00 0 us ers ). Reliable, resilient, flexible, secure, the solution can also be integrated to NGN and IMS networks using SIP technology . Whatever your business, Alcatel-Lucent offers ...

  • Alcatel-Lucent OmniGenesys - page 4

    ■ Customer centric routing Ever y interaction must be matched with the ideal contact center r esour ce: the highest skilled agent, the agent that helped them pr eviously , "vir tual" r esour ces at other locations. ■ Business pr ocess r outing It integrates back-office workflow items such as forms, faxes and applications into the cont ...

  • Alcatel-Lucent OmniGenesys - page 5

    P utting together a communications solution for your enterprise from elements of fered by dif ferent vendors is f easible. But eventually , ensuring maintenance and support quality , equipment upgrade compatibility and interoperability will be challenging. As you try to decide on work-arounds you ar e likely to look for compromises; the quality of ...

  • Alcatel-Lucent OmniGenesys - page 6

    Alcatel-Lucent OmniPCX Enterprise Genesys Suite THE WINNING COMBINA TION Converged Te chnical Support P redictable deployments avoid the hassle of cross-compatibility issues R&D Synergy Superior level of integration "The Alcatel-Lucent stamp" Alcatel-Lucent Professional Services G enesys certified engineering team - "out-of-the-b ...

  • Alcatel-Lucent OmniGenesys - page 7

    CUSTOMER FRUSTRA TION “I am not sure if the new Genesys version will work on the last Alcatel-Lucent OmniPCX Enterprise version” “I have a technical issue and escalating turns into a ping-pong game between all vendors” “I have a Genesys solution, but I'm not sure the CTI link/PBX ar e optimized for it” B E F O R E A F T E R deliver ...

  • Alcatel-Lucent OmniGenesys - page 8

    Contact Centers 4286256 - ENG - 07/ 2007- Alcatel-Lucent Enterprise - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the ...

Manufacturer Alcatel-Lucent Category IP Phone

Documents that we receive from a manufacturer of a Alcatel-Lucent OmniGenesys can be divided into several groups. They are, among others:
- Alcatel-Lucent technical drawings
- OmniGenesys manuals
- Alcatel-Lucent product data sheets
- information booklets
- or energy labels Alcatel-Lucent OmniGenesys
All of them are important, but the most important information from the point of view of use of the device are in the user manual Alcatel-Lucent OmniGenesys.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Alcatel-Lucent OmniGenesys, service manual, brief instructions and user manuals Alcatel-Lucent OmniGenesys. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Alcatel-Lucent OmniGenesys.

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A complete manual for the device Alcatel-Lucent OmniGenesys, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Alcatel-Lucent OmniGenesys by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Alcatel-Lucent OmniGenesys.

A complete Alcatel-Lucent manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Alcatel-Lucent OmniGenesys - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Alcatel-Lucent OmniGenesys, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Alcatel-Lucent OmniGenesys, that we can find in the current document
3. Tips how to use the basic functions of the device Alcatel-Lucent OmniGenesys - which should help us in our first steps of using Alcatel-Lucent OmniGenesys
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Alcatel-Lucent OmniGenesys
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Alcatel-Lucent OmniGenesys in a specific country, if it was not possible to solve the problem on our own.

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