Manual Datalogic DL Cordless Card DLCC

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  • Datalogic DL Cordless Card DLCC - page 1

    TM DL Cordless Card Reference Manual www.mobile.datalogic.com Datalogic Mobile S.r.l. Via S. Vitalino, 13 40012 Lippo di Calderara di Reno Bologna - Italy T elephone: (+39) 051-3147011 Fax: (+39) 051-3147561 World wide Sales Network available from: www.mobile.datalogic.com/cont acts ©2002-2007 Datalogic Mobile S.r.l. 03/09/2007 09/07 ...

  • Datalogic DL Cordless Card DLCC - page 2

    Datalogic Mobile S.r.l. Via S. Vitalino 13 40012 - Lippo di Calderara di Reno Bologna - Italy DL Cordless Card™ Ed.: 09/2007 This manual refers to software version 1.0 and later ALL RIGHT RESERVED Datalogic reserves the right to make modifications or improv em ents without prior modifications. Datalogic shall not be liable for technical or editor ...

  • Datalogic DL Cordless Card DLCC - page 3

    CONTENTS REFERENCES ............................................................................................. v Conventions .................................................................................................. v Reference Documentation ............................................................................ v Services and Suppo ...

  • Datalogic DL Cordless Card DLCC - page 4

    4.4.5 ACK/NACK From Remote Host (Client only) .............................................. 30 4.4.6 Beacon (Client only) .................................................................................... 31 5 DEFAULT CONFIGURATION .................................................................... 32 6 TECHNICAL FEATURES ...................... ...

  • Datalogic DL Cordless Card DLCC - page 5

    REFERENCES CONVENTIONS This manual uses the following conventions: "User" refers to anyone using a DL Cordless Card™. "DLCC" refers to t he DL Cordless Card™. "You" refers to the System Administrato r or Technical Support person using this manual to install, configure, operate, maintain or troubleshoot a DLCC. REFE ...

  • Datalogic DL Cordless Card DLCC - page 6

    COMPLIANCE RADIO COMPLIANCE Contact the competent author ity responsible for the management of radio frequency devices of your country to verify t he eventual necessity of a user license. Refer to the web site http://europa.eu.int/co mm/enterprise/rtte/spectr.htm for further information. N2468 WEEE COMPLIANCE Informazione degli utenti ai sensi dell ...

  • Datalogic DL Cordless Card DLCC - page 7

    Information for the user in accordance with the European Commission Directive 2002/96/EC At the end of its useful life, the product marked with the crossed out wheeled wa stebin must be disposed of separately from urban waste. Disposing of the product according to this Directive:  avoids potentially negative consequenc es to the environment and ...

  • Datalogic DL Cordless Card DLCC - page 8

    Benutzerinformation bezüglich Richtlinie 2002/96/EC der europäischen Kommission Am Ende des Gerätelebenszyklus darf das Produkt nicht über den städtischen Hausmüll entsorgt werden. Eine entsprechende Mülltrennung ist erforderlich. Beseitigung des Produkts ents prechend der Richtlinie:  verhindert negative Auswirkungen für die Umwelt und ...

  • Datalogic DL Cordless Card DLCC - page 9

    QUICK START The following can be used as a checklist to verify all of the steps necessary for complete installation of the DL Cordless Card™ for a DOS terminal and for a laptop (with tw o PCMCIA overlaid slots for PC cards of type II and wi th Windows 98, ME, XP, and later versions). Installing to portable PC 1) Read all information in the sectio ...

  • Datalogic DL Cordless Card DLCC - page 10

    Installing to DOS Terminal Read all information in the section "Saf ety Precautions" at the beginning of this manual. 1) Rhino™ will recognize the card if t he correct drivers ar e loaded. Therefore, before inserting the card into the terminal make sure that: - in NEWCFG.SYS the driver for the PCMCIA serial ports is loaded: A:PCMCIAPC ...

  • Datalogic DL Cordless Card DLCC - page 11

    3) Start the DOS terminal. The syst em assigns DLCC a virtual COM port (COM 3, interrupt 5). 4) Configure the DLCC address acco rding to your application. See "Configuration Me thods" paragraph. NOTE The default communication paramet ers of the COM port are: 9600 baud, no parity, 8 data bits, 1 stop bit, handshaking disabled The installat ...

  • Datalogic DL Cordless Card DLCC - page 12

    CONFIGURATION METHODS DLCC configuration can be per formed by four methods: • DL Mobile Configurator™ to set the primary DLCC parameters; • DL Sm@rtSet™ software configuration program; • configuration strings sent from the Host via COM port; • DLCA RD.EXE DOS Configuration Program to perform a complete configuration of DLCC. Your card i ...

  • Datalogic DL Cordless Card DLCC - page 13

    DLCA RD.EXE DOS Configuration Program This configuration method allows setti ng DLCC through a vehicle mounted terminal running the DOS operating system. Upon start, the DOS DLCARD.EXE program checks communication w ith DLCC. If the test is successful, the program will open the file DLCARD.INI that includes a list of keyw ords. T he keyw ords accep ...

  • Datalogic DL Cordless Card DLCC - page 14

    xiv ...

  • Datalogic DL Cordless Card DLCC - page 15

    INTRODUCTION 1 1 INTRODUCTION The DL Cordless Card™ is a PCMCIA card developed to provide wireless 433 MHz RF communication between a laptop or a vehicle mounted terminal (Host) and Datalogic RF devices or base stations , which are STAR-System™ compatible: - Gryphon™ M Readers - Dragon™ M Laser Scanners - STAR  Modem™ Radio Modems - Fo ...

  • Datalogic DL Cordless Card DLCC - page 16

    DL CORDLESS CARD 1 1.2 LED INDICATOR DL Cordless Card™ has one red LED as displayed in the follow ing figure: LED Indicator Figure 4 - DLCC LED Indicator The LED signals activity on PCMCIA interface. 2 ...

  • Datalogic DL Cordless Card DLCC - page 17

    INITIAL SETUP 2 2 INITIAL SETUP For a correct DLCC configurati on keep in mind the following: • when using the DLCC for the first time, set the desired card address via COM Port, since its factory default address is "Undefined"; 2.1 CONFIGURATION STRINGS When using a DLCC on a terminal or a por table PC, initial setup can be performed v ...

  • Datalogic DL Cordless Card DLCC - page 18

    DL CORDLESS CARD™ 2 2.2 DLCC SETUP RESTORE DEFAULT Whenever necessary, send the follow ing string to DLCC via COM Port to restore its default values. Otherwise skip to step 2: 1. Restore DLCC Default $+$*CR This command does not change the DLCC address nor the destination device addresses, nor the RF Baud Rate parameters . SET RADIO ADDRESSES Fol ...

  • Datalogic DL Cordless Card DLCC - page 19

    CONFIGURATION 3 3 CONFIGURATION Once the card is setup, you can c hange the default parameter s to meet your application needs by sending the desired st rings to the card via COM Port. The following table lists all configurati on commands which do not require the $- character: Description String Enter Configuration $+ Exit and Save Configuration $- ...

  • Datalogic DL Cordless Card DLCC - page 20

    COM PORT PARAMETERS  B AUD R ATE   P ARITY   D ATA B ITS   S TOP B ITS   H ANDSHAKING   ACK/NACK P ROTOCOL   FIFO   I NTER -C HARACTER D ELAY   RX T IMEOUT   F RAME P ACKING  The programming sequence is the following: $+ Command $ - CR Enter configurat ion environment Character sequenc e i ...

  • Datalogic DL Cordless Card DLCC - page 21

    COM PORT Description String B AUD R ATE 150 baud CD0 300 baud CD1 600 baud CD2 1200 baud CD3 2400 baud CD4 4800 baud CD5 9600 baud CD6 19200 baud CD7 38400 baud CD8 57600 baud CD9 P ARITY None CC0 Even parity CC1 Odd parity CC2 D ATA B ITS 7 bits CA0 8 bits CA1 9 bits CA2 S TOP B ITS 1 bit CB0 2 bits CB1 7 ...

  • Datalogic DL Cordless Card DLCC - page 22

    COM PORT Description String H ANDSHAKING see par. 4.2.1 Disable CE0 Hardware (RTS/CTS) CE1 Software (X ON/XOFF) CE2 RTS always ON CE3 Modem (RTS/CTS) CE4 ACK/NACK P ROTOCOL see par. 4.2.2 Disabled ER0 Enable ACK/NACK ER1 Enable DATA/NACK ER2 FIFO see par. 4.2.4 Disable ME1 Enable ME0 I NTER -C HARACTER D ELAY Inter-character delay (ms) CK00 – CK9 ...

  • Datalogic DL Cordless Card DLCC - page 23

    DATA FORMAT  H EADER   T ERMINATOR   H EADER P OSITION   C ODE L ENGTH TX   A DDRESS S TAMPING   A DDRESS D ELIMITER  The programming sequence is the following: $+ Command $ - CR Enter configurat ion environment Character sequenc e in follow ing tables Exit and Save configuration Carriage return character (0D Hex ...

  • Datalogic DL Cordless Card DLCC - page 24

    DA TA FORMA T Description String H EADER No header EA00 One character header EA01 x Two character headers EA02 xx Three character headers EA03 xxx Four character headers EA04 xxxx Five character headers EA05 xxxxx Six character headers EA06 xxxxxx Seven character headers EA07 xxxxxxx Eight character headers EA08 xxxxxxxx T ERMINATOR No terminator E ...

  • Datalogic DL Cordless Card DLCC - page 25

    DA TA FORMA T Description String H EADER P OSITION see par. 4.3.1 First frame field ES0 Before message field ES1 C ODE L ENGTH TX Code length not transmitted EE0 Code length transmitted in variable-digit length EE1 Code length transmitted in fixed 4-digit format EE2 The code length is transmitted in the me ssage after the Headers and Code Identifie ...

  • Datalogic DL Cordless Card DLCC - page 26

    RADIO PARAMETERS  RF B AUD R ATE   T RANSMISSION M ODE   R ADIO P ROTOCOL T IMEOUT   S INGLE S TORE   ACK/NACK F ROM R EMOTE H OST   B EACON  The programming sequence is the following: $+ Command $ - CR Enter configurat ion environment Character sequenc e in follow ing tables Exit and Save configuration Carriage ...

  • Datalogic DL Cordless Card DLCC - page 27

    RA DIO PA RAMETERS Description String RF B AUD R ATE see par. 4.4.1 9600 baud MF0 19200 baud MF1 T RANSMISSION M ODE (Client only) see par. 4.4.2 1 way mode MW0 2 way mode MW1 R ADIO P ROTOCOL T IMEOUT (Client only) see par. 4.4.3 Radio protocol timeout (seconds) MH01 – MH19 S INGLE S TORE (Client only) see par. 4.4.4 Disable MO0 One attempt MO1 ...

  • Datalogic DL Cordless Card DLCC - page 28

    RA DIO PA RAMETERS Description String ACK/NACK F ROM R EMOTE H OST (Client only) see par. 4.4.5 Disabled MR0 Enable ACK/DATA/NACK MR1 B EACON (Client only) see par. 4.4.6 Disabled MB0 Beacon every 2 seconds MB1 Beacon every 3 seconds MB2 Beacon every 4 seconds MB3 Beacon every 5 seconds MB4 Beacon every 6 seconds MB5 Beacon every 8 seconds MB6 Beac ...

  • Datalogic DL Cordless Card DLCC - page 29

    PARAMETER ISSUES AND DEFINITIONS 4 4 PARAMETER ISSUES AND DEFINITIONS 4.1 RADIO AND SERIAL COMMUNICATION CONTROLS DLCC communication can be controll ed by several parameters depending on whether it is a Client or Server. DLCC can act as both Client and Server. The following table summarizes which param eters are controlled by the Client and which o ...

  • Datalogic DL Cordless Card DLCC - page 30

    DL CORDLESS CARD™ 4 Case 1 – DLCC as Server DRAGON 1 DLCC HOST DRAGON 2 DRAGON 3 F734-E Figure 5 –DLCC as Server DLCC as a Server receives data from RF devices. The ACK/NACK Protocol parameter can be set to assure correct communication between DLCC and the local Host. Assuming the RF devices are setup for 2 way transmission in STAR-System™ ...

  • Datalogic DL Cordless Card DLCC - page 31

    PARAMETER ISSUES AND DEFINITIONS 4 Case 2 – DLCC as Client (like an RF device) HOST Client Figure 6 - DLCC Client In the figure above, DLCC is a Client (as an RF device). The following parameters may be set depending on the application: STAR  Modem™ - ACK/NACK = enabled STAR-System™ - Rx / Tx = enabled • If DLCC - Transmission Mode = 1 w ...

  • Datalogic DL Cordless Card DLCC - page 32

    DL CORDLESS CARD™ 4 Case 3 – DLCC as Client / Server Client Server HOST 1 HOST 2 Figure 7 – DLCC as Client / Server Both DLCCs are able to communicate bi-directionally. For analy sis purposes only, we assume the situation where Host 1 is Client and Host 2 is Server. It is clear that the situation is analogous in the opposite direction: • If ...

  • Datalogic DL Cordless Card DLCC - page 33

    PARAMETER ISSUES AND DEFINITIONS 4 • If DLCC 1 - Transmission Mode = 2 ways ACK/NACK from Remote Host = enabled F IFO = enabled Handshaking = any Single Store = enabled The Client, (Host 1) sends a message to the Remote Host (Host 2) and expects an answer from Host 2. Host 2 answers with DATA (a string of up to 238 characters). If DLCC 2 sends th ...

  • Datalogic DL Cordless Card DLCC - page 34

    DL CORDLESS CARD™ 4 4.2 COM PORT PARAMETERS 4.2.1 Handshaking Modem: (RTS/CTS) DLCC deactivates the RTS line when it cannot receive a character from the Host. DLCC can transmit data only if the CTS li ne (controlled by the Host) is active. Received data Received data RX RTS Modem busy Signals at EIA levels DLCC™ Side Host Side Transm itted data ...

  • Datalogic DL Cordless Card DLCC - page 35

    PARAMETER ISSUES AND DEFINITIONS 4 Hardware handshaking: (RTS/CTS) The RTS line is activated by DLCC before transmitting a character. Transmission is possible only if the CTS line (cont rolled by the Host) is active. RTS Transmi tted dat a Transmit ted data TX CTS Host busy Signals at EIA lev els Hardware RTS/CTS Handshaking Software handshaking: ( ...

  • Datalogic DL Cordless Card DLCC - page 36

    DL CORDLESS CARD™ 4 4.2.2 ACK/NACK Protocol This parameter sets a transmission pr otocol which takes place between DLCC (Server) and an RF device. An RF devic e (such as a hand-held reader) passes its data (code read) to the card installed in to the terminal. The Host sends an ACK character (06 HEX) to the card in the ca se of good reception; a N ...

  • Datalogic DL Cordless Card DLCC - page 37

    PARAMETER ISSUES AND DEFINITIONS 4 If the card does not receive an ACK, DATA or NACK, transmission is ended after the RX Timeout (see par. 4.2.3 ). See also Radio Protocol Ti meout, par. 4.4.3, for radio transmission to RF devices. For ACK/NACK selection when DLCC as Client, is transmitting to a destination device connected to a Remote Host, refer ...

  • Datalogic DL Cordless Card DLCC - page 38

    DL CORDLESS CARD™ 4 4.2.5 Frame Packing This parameter defines the format of the frame to be transmitted between DLCC and the Host . The frame received by DLCC may contai n a maximum of 238 characters. All characters not included within this number w ill be transmitted from the Host in a new frame. Frame from Host to DLCC FRA ME Address Ad dress ...

  • Datalogic DL Cordless Card DLCC - page 39

    PARAMETER ISSUES AND DEFINITIONS 4 Correct FRAME identification is managed by frame packing. Three different types of frame packing can be selected: • Frame+ [CR] (default) : the frame sent to DLCC is terminated by [CR]. This means you cannot use the [CR] character w ithin the frame. In Frame + [CR] mode, make su re the FRAME does not contain [ C ...

  • Datalogic DL Cordless Card DLCC - page 40

    DL CORDLESS CARD™ 4 T his string is alway s transmitted in a single frame preceding the one containing the configuration command, as s hown in the follow ing examples: Example 1 Sending the $+$![CR] command to tr ansmit the card softw are release: 1 st Frame = #+++PROG_REQ+++# 2 nd Frame = $![CR] Example 2 Sending the $+ML0$-[CR] command to set t ...

  • Datalogic DL Cordless Card DLCC - page 41

    PARAMETER ISSUES AND DEFINITIONS 4 4.3.2 Address Stamping If enabled, this command includes the RF device or DLCC address in the message/answer transmitted. It is advised to enable this parameter w hen DLCC is a Server for more than one Client in 2 way tr ansmission. In this way the Host know s to which Client the answ er must be sent. If receiving ...

  • Datalogic DL Cordless Card DLCC - page 42

    DL CORDLESS CARD™ 4 If DLCC as Client, is transmitting to more than one destination device (see the three Stargates in the following figure) in 2 w ay mode, it is necessary to set its Host application to include the card address in the message to be transmitted to the destination devices of the system. DLCC w ill include the same address in the a ...

  • Datalogic DL Cordless Card DLCC - page 43

    PARAMETER ISSUES AND DEFINITIONS 4 4.4 RADIO PARAMETERS 4.4.1 RF Baud Rate This parameter defines the baud rate us ed for radio communication. The baud rate value can be set to 9600 or 19200 according to the device communicating with DLCC. 19200 is the default value. 4.4.2 Transmission Mode (Client only) DLCC Client can communicate within the sy st ...

  • Datalogic DL Cordless Card DLCC - page 44

    DL CORDLESS CARD™ 4 Once the transmission is successful, the card continues to send new messages. If transmission is not successful after the num ber of configured attempts, the message is lost. To be absolutely sure that messages are received by the destination device, set Single Store to continuous. A new message w ill not be sent unless the pr ...

  • Datalogic DL Cordless Card DLCC - page 45

    PARAMETER ISSUES AND DEFINITIONS 4 Two w ay mode: Host sends a message to DLCC which passes it to the destinati on device via radio. The destination device transmits the mess age to the Remote Host which responds with DATA. This answer is sent to DL CC through the destinati on device. Then, the card transmits it to the Host. If the Radio Protocol T ...

  • Datalogic DL Cordless Card DLCC - page 46

    DL CORDLESS CARD™ 5 5 DEFAULT CONFIGURATION Configuration Parameter Default Setting Serial Communication Baud Rate 9600 Parity, Data Bits, Stop Bits No parity; 8 Data bits; 1 Stop bit Handshaking Disabled ACK/NACK Protocol Disabled FIFO Enabled Intercharacter Delay Disabled RX Timeout 5 seconds Frame Packing Frame +[CR] Data Format Header No head ...

  • Datalogic DL Cordless Card DLCC - page 47

    TECHNICAL FEATURES 6 6 TECHNICAL FEATURES Electrical Features Supply voltage 5 Vdc ± 3% Power consumption 400 mW Indicator One red LED Radio Features Working frequency 433.92 Mhz Bit rate Up to 19200 baud Effective Radiated Power <10 mW Range (in open air) 15 m / 49.2 ft RF Modulation FSK System Configur ation Maximum number of client RF device ...

  • Datalogic DL Cordless Card DLCC - page 48

    DL CORDLESS CARD™ A A TYPICAL SYSTEM LAYOUTS The following examples give a graphical r epresentation of DLCC applications in 2 typical layouts and provide the softw are c onfiguration required by each device to communicate within the sy stem (see par. 4.1 for details about the main parameter functioning). The examples provide two different DLCC a ...

  • Datalogic DL Cordless Card DLCC - page 49

    TYPICAL SYSTEM LAY OUTS A A.1 DLCC SERVER DLCC is installed into a Rhino™ vehicle mounted terminal and receives data from a DRAGON™ M scanner. DRAGON ™ M A.P . 433 MHz RF Connection 2.4 GHz Network Wired LAN RHINO™ DLCC Figure 11 - DLCC Server Installed into Rhino™ This layout shows the integration of the 433 MHz and 2.4 GHz netw orks for ...

  • Datalogic DL Cordless Card DLCC - page 50

    DL CORDLESS CARD™ 36 A A . 2 BI-DIRECTIONAL COMMUNICATION Two DLCCs are installed into the dedicated Host. They communicate w ith each other by transmitting and receiving data. Figure 12 – Bi-directional Communication Each system device may be configured as follow s: DLCC 1 - DLCC Radio Address = 0325 - First Destination Device Address = 0263 - ...

  • Datalogic DL Cordless Card DLCC - page 51

    HEX AND NUMERIC TABLE 37 B B HEX AND NUMERIC TABLE CHARA CTER TO HEX CONVERSION TABLE char hex char hex char hex NUL 00 * 2A U 55 SOH 01 + 2B V 56 STX 02 , 2C W 57 ETX 03 - 2D X 58 EOT 04 . 2E Y 59 ENQ 05 / 2F Z 5A ACK 06 0 30 [ 5B BEL 07 1 31 5C BS 08 2 32 ] 5D HT 09 3 33 ^ 5E LF 0A 4 34 _ 5F VT 0B 5 35 ` 60 FF 0C 6 36 a 61 CR 0D 7 37 b 62 SO 0E ...

  • Datalogic DL Cordless Card DLCC - page 52

    38 GLOSSARY 1 w ay transmission a radio transmission in which DLCC transmits data without requiring an acknow ledgement answer from the remote Host. 2 w ay transmission a radio transmission in which DLCC transmits data requiring an acknowledgement answ er from the remote Host. Client a radio device which can initiate a 1 way or 2 way transmission t ...

  • Datalogic DL Cordless Card DLCC - page 53

    39 INDEX C COM Port Parameters; 20 ACK/NACK Protocol; 22 Handshaking; 20 Compliance; vi Configuration; 5 COM Port Parameters; 6 Data Format; 9 Radio Parameters; 12 Configuration Methods; xii Configuration Strings from Host; xii DL Mobile Configurator™; xii DL Sm@rtSet™; xii DLCARD.EXE DOS Configuration Program; xiii Configuration Strings; 3 Con ...

  • Datalogic DL Cordless Card DLCC - page 54

    Datalogic Mobile S.r.l. Via S. Vitalino 13 40012 - Lippo di Calderara Bologna - Italy 07 dichiara che declares that the déclare que le bescheinigt, daß das Gerät declare que el DL Cordless Card EU, Radio Modem with PCM CIA Interface e tutti i suoi modelli and all its models et tous ses modèles und seine modelle y todos sus modelos sono conformi ...

  • Datalogic DL Cordless Card DLCC - page 55

    TM DL Cordless Card Reference Manual www.mobile.datalogic.com Datalogic Mobile S.r.l. Via S. Vitalino, 13 40012 Lippo di Calderara di Reno Bologna - Italy T elephone: (+39) 051-3147011 Fax: (+39) 051-3147561 World wide Sales Network available from: www.mobile.datalogic.com/cont acts ©2002-2007 Datalogic Mobile S.r.l. 03/09/2007 09/07 ...

Manufacturer Datalogic Category Network Card

Documents that we receive from a manufacturer of a Datalogic DL Cordless Card DLCC can be divided into several groups. They are, among others:
- Datalogic technical drawings
- DL Cordless Card DLCC manuals
- Datalogic product data sheets
- information booklets
- or energy labels Datalogic DL Cordless Card DLCC
All of them are important, but the most important information from the point of view of use of the device are in the user manual Datalogic DL Cordless Card DLCC.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Datalogic DL Cordless Card DLCC, service manual, brief instructions and user manuals Datalogic DL Cordless Card DLCC. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Datalogic DL Cordless Card DLCC.

A complete manual for the device Datalogic DL Cordless Card DLCC, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Datalogic DL Cordless Card DLCC by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Datalogic DL Cordless Card DLCC.

A complete Datalogic manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Datalogic DL Cordless Card DLCC - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Datalogic DL Cordless Card DLCC, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Datalogic DL Cordless Card DLCC, that we can find in the current document
3. Tips how to use the basic functions of the device Datalogic DL Cordless Card DLCC - which should help us in our first steps of using Datalogic DL Cordless Card DLCC
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Datalogic DL Cordless Card DLCC
5. FAQ - Frequently Asked Questions
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