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Manual Avaya 4621SW IP

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  • Avaya 4621SW IP - page 1

    4620/4620SW/4621S W IP Telephone Release 2.2 User Guide 555-23 3-781 Issu e 2.2 April 20 05 ...

  • Avaya 4621SW IP - page 2

    ...

  • Avaya 4621SW IP - page 3

    Copyr ight 20 05, A v aya In c. All Rights Reserved Notice Every effor t was made to ensure that the inform ation in this document was complet e and accu rate at the time of printin g. However , information is subjec t to change . W arranty Avaya Inc. pr ovides a limi ted warr anty on this product. Re fer to your sales agre ement to e stablish the ...

  • Avaya 4621SW IP - page 4

    Part 68: An swer- Super visio n Sign aling Allowing this equip ment to be operated in a manner that does no t provide proper a nswer-s upervision si gnaling is in violati on of Part 6 8 rules. T his equipm ent returns a nswer-s upervision si gnals to t he public switched network w hen: • answered by the cal led station, • answered by the atten ...

  • Avaya 4621SW IP - page 5

    Issue 2.2 April 2005 5 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Overv iew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intend ed Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Avaya 4621SW IP - page 6

    Contents 6 4620/4620S W/ 4621 SW IP Telephon e Rele ase 2.2 User Guide Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Call Handling Featu res . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Hold . . ...

  • Avaya 4621SW IP - page 7

    Contents Issue 2.2 April 2005 7 Chapter 5: Using the Web Access Applica tion . . . . . . . . . . . . . . 49 Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 We b Access Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Navigating W eb Pages . . . . . . . . . . . . . . . . . . . ...

  • Avaya 4621SW IP - page 8

    Contents 8 4620/4620S W/ 4621 SW IP Telephon e Rele ase 2.2 User Guide Feature Button Label ing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing a Phone/PC Ethernet Int erface . . . . . . . . . . . . . . . . . . . . . . 74 Selecting an Alter nate Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Chapter 7: ...

  • Avaya 4621SW IP - page 9

    Issue 2.2 April 2005 9 About This Gu id e Ove rview This guide covers how to use your new 4620/4620 SW/4621SW IP T elephone . The 4620/ 4620SW/4621SW is simple to use whil e of fering the latest advances in tel ephony systems. IP (Int ernet Prot ocol) telep hones obt ain thei r operational character istics from your cent ral telephone serv er rathe ...

  • Avaya 4621SW IP - page 10

    About This Guide 10 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide What’ s New in This Document Release 2.2 in t roduces the addi ti on of the 4621SW IP T elephone. The 4 621SW has almost the same appearance, user i nterface, and fun ctionality as the 4620/4621SW IP T elephones, but includes a backl i t display . Also wit h Release 2. 2 ...

  • Avaya 4621SW IP - page 11

    Document Organiza tion Issue 2 .2 April 2005 11 Document Organization This guide cont ains the foll owing chapters: Conventions Used This guide uses the fo llowing textual , symbolic, and typog raphic conventi ons to hel p you interpr et inform ati on. Chapter 1: Introduc ing Y our 4620/4620SW/4621SW I P T elephone Describes each element on the fac ...

  • Avaya 4621SW IP - page 12

    About This Guide 12 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Symbolic Conve ntions Note: Note: This symbol precedes ad ditional informati on about a topic. T yp ographic Con ventions This guide uses the fo ll owing typographic convent ions: Related Document ation This gui de and other related documentat ion is available onl ine at t ...

  • Avaya 4621SW IP - page 13

    Issue 2 .2 April 2005 13 Chapter 1: Introduc ing Y our 4620/4 620SW/4621 SW IP T elephone Introduction This chapt er intr oduces you t o the lay out of t he 4620/4620SW/4621SW I P T elephone. It provides a descr iption for each funct ional button and other phone chara cteristi cs, briefly describes each 4620/4620SW/4621SW applicati on, and provides ...

  • Avaya 4621SW IP - page 14

    Introducing Your 4620/462 0SW/4621SW IP Telephone 14 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide The 4620/4620 SW/462 1SW IP T eleph one The 4620/4620SW/4621SW IP T elephone is an innovative telephone th at gives you access to the W orl d Wide Web whil e of fering the latest features and applications. The lar ge display area allows u p ...

  • Avaya 4621SW IP - page 15

    The 4620/4620SW/4621SW IP Telephone Issue 2 .2 April 2005 15 Figure 1: 4620/4620SW/4621SW IP T elephone 1 2 11 12 13 14 15 10 8 9 3 5 4 7 2 2 1 8 2 0 1 9 2 1 1 7 1 6 6 4 3 ...

  • Avaya 4621SW IP - page 16

    Introducing Your 4620/462 0SW/4621SW IP Telephone 16 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide T able 1: 4620/4620SW/4621SW IP T elephone Button/ Feature Descripti ons Callout Number Button/Feat ure Name Button/Featur e Description 1 Message W aiting Lam p When lit, indicates you have a message wai ting on your voice messaging system ...

  • Avaya 4621SW IP - page 17

    The 4620/4620SW/4621SW IP Telephone Issue 2 .2 April 2005 17 11 Headset Wit h a headset connec ted, changes audio contro l from the handset or S peaker to the headset. 12 Mute LED Indicator Lights stead ily when the handset, heads et or S peaker i s muted. 13 Mute T urns of f the active S peaker , handset , or heads et microphone, to prevent the ot ...

  • Avaya 4621SW IP - page 18

    Introducing Your 4620/462 0SW/4621SW IP Telephone 18 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide About the Feature Ke y Exp ansion Unit (EU24/EU24BL) The Feature Key Expan sion Unit is an optional device that can be connected to your 4620 IP T elephone. The EU24 and EU24BL contain 24 button s onto which your System Administ ra tor sets ...

  • Avaya 4621SW IP - page 19

    Navigating Application Screens Issue 2 .2 April 2005 19 selecti on. When you enter text on a screen (for example, a S peed Dial button label) , several Line/Feat ure buttons provide ed iting featu res like backspac ing or hy phenation. Here is an e xample of t he dif ference between a Line /Feat ure butt on’ s functionality in the Phone applicat ...

  • Avaya 4621SW IP - page 20

    Introducing Your 4620/462 0SW/4621SW IP Telephone 20 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Four sof tkeys ( ) appear di rect ly below the di splay area . They all ow you to access t he other 4620 applicat ions. In an applica tion, they allow you to perf orm applicati on- specific function s, like add, save, edi t, delete, or canc ...

  • Avaya 4621SW IP - page 21

    4620/4620SW/4621SW IP Te lephone Applications Issue 2 .2 April 2005 21 Call Log Applicatio n The Call Log applicati on provides three lists, each showi ng up to 30 outgoi ng, incoming answered or missed calls. Use t his appli cation to call a pe rson direc tly from t he Call Log or to add a log entry ’s name and phone number to a S peed Dial butt ...

  • Avaya 4621SW IP - page 22

    Introducing Your 4620/462 0SW/4621SW IP Telephone 22 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Additional 4620 /4620SW/4621SW Functionality Push Feature Y our System Administ rator can “pu sh” a Web p age, a text messag e, an audio messa ge, or any combinatio n of those items to your 4620/46 20SW/4621SW IP T elephone. Dependi ng ...

  • Avaya 4621SW IP - page 23

    Issue 2 .2 April 2005 23 Chapter 2: Using Y our 4620/46 20SW/ 4621SW IP T elephone Introduction This chapter desc ribes how to make calls, recei ve calls, retrieve voi ce mail messages, and log of f your 4620/4620SW/4621SW IP T elephone. The telephone Line/Fea ture buttons that assist in cal l handlin g are also covered i n this c hapter . Call App ...

  • Avaya 4621SW IP - page 24

    Using Your 4620/ 4620SW/4621SW IP Telephone 24 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Note: Note: Y ou can set a n option for whether the Phone scr een displays when you make an outgoing call, or whe ther the current screen remains di splayed. See Applic ation Options in Chapter 6 : 4620/4620SW/4621SW IP T elephone Options for det ...

  • Avaya 4621SW IP - page 25

    Making Calls Issue 2 .2 April 2005 25 through - first you have to di al one or more digit s to obt ain an ou tside line, acces s your co rporate tel ephone network, or add some othe r code befo re you can retur n the call. As of Release 1.8 , the 4620 IP T elephone can, if appropria tely administered, automatical ly dial those “ext ra” digit s ...

  • Avaya 4621SW IP - page 26

    Using Your 4620/ 4620SW/4621SW IP Telephone 26 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Dialing a p arty using a S peed Dial button Automatic dia ling of pre-store d numbers is the most common method of automatic dial ing. Y ou can set up S peed Dial buttons and sel ect the par ty you want to cal l by pressing that button . For info ...

  • Avaya 4621SW IP - page 27

    Making Calls Issue 2 .2 April 2005 27 Calling a p arty from the Call Log Y our 4620 I P T elephone maint ains a log of up to 90 out going, incoming answer ed, and incoming unanswered cal ls to/ from your phone. Each log c an have up t o 30 call s. 1. T o call a par ty listed in the Call Log, press the Log sof tkey at the bo ttom of t he display are ...

  • Avaya 4621SW IP - page 28

    Using Your 4620/ 4620SW/4621SW IP Telephone 28 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Calling a p arty from the Web Access application Y our 4620’ s optional We b Access applicati on can automatically di al Web link s designated by the W eb p age author as phone numbers. T o call a p arty usin g a Web link, jus t select that lin ...

  • Avaya 4621SW IP - page 29

    Call Handling Features Issue 2 .2 April 2005 29 Conference The Conference feat ure al lows you to conference up to the maxi mu m number of p artie s set by your System Admin ist rator . Adding another p arty to a call 1. Dial the f irst p arty , then p ress the Confere nce ( ) button. The line ’s display ar ea changes t o white text with a d ark ...

  • Avaya 4621SW IP - page 30

    Using Your 4620/ 4620SW/4621SW IP Telephone 30 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Retr ieving th e held cal l Press the Line/ Featur e button on which the call is being held, or press the Hold () button. The call is now active . Mute During an active ca ll, the Mut e feature prevent s the p arty wi th whom you ar e speaking fr ...

  • Avaya 4621SW IP - page 31

    Call Handling Features Issue 2 .2 April 2005 31 Changing from the S peaker to the handset or headset Pick up the handset or act iv ate the headset. The indicat or next to the Speake r button goes off a nd audio control re verts to the hand set or headset as applic able . Changing from the handset or headset to the S p eake r Press the S peaker ( ) ...

  • Avaya 4621SW IP - page 32

    Using Your 4620/ 4620SW/4621SW IP Telephone 32 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 3. If you do not want to announce the call , pres s the T ransfer ( ) butto n again and proceed to S tep 6. If you wish to wait for an answer and announce the call, see S tep 4. The call is sent t o the ext ension or n umber you dial ed. A two- s ...

  • Avaya 4621SW IP - page 33

    Logging Off the Phone Issue 2 .2 April 2005 33 Reinst ating the Phone After a Logoff T o reinst ate the phone af ter a l ogof f: 1. Using the dial pa d, enter your Extension number , then pres s Pound ( # ). The display prompt s for entr y of your password. 2. Using the dial pa d, enter your Password, then press the # key . The 4620 is now ready fo ...

  • Avaya 4621SW IP - page 34

    Using Your 4620/ 4620SW/4621SW IP Telephone 34 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide ...

  • Avaya 4621SW IP - page 35

    Issue 2 .2 April 2005 35 Chapter 3: Using t he S peed Di al Appl ication Introduction This chapter desc ri bes how to add, update, and delete a S peed Dial button label. Up to 108 S peed Dial buttons are allowed, each contai ning a name and corresponding tel ephone number . Entering Dat a on S peed Dial Screens Review this sectio n if you are unfam ...

  • Avaya 4621SW IP - page 36

    Using the S peed Dial A pplication 36 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Note: Note: Y ou can ent er text while on a call, but you a utomatically exit te xt entry mode if you go of f-hook ( either by t he headset/handset or by a f ixed button li ke T ransfer ). Y ou also exi t text entry mode if you cause ano ther screen to di ...

  • Avaya 4621SW IP - page 37

    Entering Data on Speed Dial Screens Issue 2 .2 April 2005 37 Name Entry Example T o add a S peed Dial button for T om Brown, you would typical ly pr ess the followi ng dial p ad number button/Ri ght Arrow softk ey in sequen ce: 8 (T) 666 (o) (Right Arrow sof tkey to move the cursor one sp ace to the right) 6 (m) 22 (b) 777 (r) 666 (o) 9 (w) 66 (n) ...

  • Avaya 4621SW IP - page 38

    Using the S peed Dial A pplication 38 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Adding a S peed Dial Button T o add a S peed Dial button: 1. Access the S peed Dial application by pre ssing the SpDi al softkey . The Speed Dial Main screen dis plays . Note: Note: Y our T elephone Administrator can turn off the abil ity to make changes ...

  • Avaya 4621SW IP - page 39

    Updating Speed Dial Button Label Information Issue 2 .2 April 2005 39 8. T o add another S peed Dial butto n, repeat this proc edure from S tep 2. 9. T o exit the S peed Dial applica tion, press the Phone/ Exit ( ) button. Note: Note: Y ou can po siti on an entry at the beg inni ng of t he list , out o f alphabet ical order , by placing a space, as ...

  • Avaya 4621SW IP - page 40

    Using the S peed Dial A pplication 40 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 6. T o change the name, press t he Line/Feat ure button t o the lef t o f the Name f ield. Then us e the Lef t Arrow sof tkey and/or the Right Arrow softkey to move the cursor to the right of the character (s) to be changed. Pr ess the Backsp ace button t ...

  • Avaya 4621SW IP - page 41

    Deleting a Speed Dial Button Label Issue 2 .2 April 2005 41 5. Vis ually veri fy that you want to delete the Name and Number dis played, t hen choose one of the fol lowing options : If you want to Then Cancel the deletion wit hout removing this S peed Dial button Press Cancel . No deletion occurs. The Speed Dial Main screen displa ys . Complete rem ...

  • Avaya 4621SW IP - page 42

    Using the S peed Dial A pplication 42 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide ...

  • Avaya 4621SW IP - page 43

    Issue 2 .2 April 2005 43 Chapter 4: Using the Ca ll Log Applicat ion Introduction This chapter desc r ibes the th ree Call Logs available on your 4620 IP T elephone. It also provides procedures for addin g a Call Log entry to a S peed Dial button and deleting one or all Call Log entries. For informat ion on calling a party l isted in any Call Log, ...

  • Avaya 4621SW IP - page 44

    Using the Call Log Application 44 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Each Call Log c an cont ain a maximum of 30 e ntries. When a log c ont ains more than si x entries, Page Right and Page Left buttons he lp you scroll t hrough the log six ent ries at a time. Call s are listed in order from top t o bottom, the most recent cal ...

  • Avaya 4621SW IP - page 45

    Adding a Call Log Entry to a Speed Dial Button Issue 2 .2 April 2005 45 Adding a Call Log Entry to a S peed Dial Button T o add a Call L og entry t o a S peed Dial button: 1. Access the Call Log applic ation by pressing the Log sof tkey . The Missed Calls Ma in screen display s . 2. If the p a rt y for whom you want to create a S peed Dial button i ...

  • Avaya 4621SW IP - page 46

    Using the Call Log Application 46 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Deleting Call Log Entries Y ou can del ete a singl e Call Lo g entry or al l entr ies on a specific Call Log. Deleting a Singl e Call Log Entry T o delete a si ngle Call Log entry: 1. Access the Call Log applic ation by pressing the Log sof tkey . The Missed ...

  • Avaya 4621SW IP - page 47

    Disabling the Call Log Issue 2 .2 April 2005 47 Deleting All Ent ries from a Call Log T o delete all ent ries f rom a Call Log: 1. Access the Call Log applic ation by pressing the Log sof tkey . The Missed Calls Ma in screen display s . 2. T o clear the Missed Calls Log, proceed t o S tep 3. T o clear the Incoming Answered Calls Log, press the InAn ...

  • Avaya 4621SW IP - page 48

    Using the Call Log Application 48 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide ...

  • Avaya 4621SW IP - page 49

    Issue 2 .2 April 2005 49 Chapter 5: Using the W eb Access Applica ti on Introduction One of the exciti ng aspects of th e 4620 IP T elephon e is its opt ion al Web Acces s applicatio n. Y ou can ac tually u se your te lephone to a ccess you r Corporate intranet and the W orld Wide Web. Y our System Administr ator can optionally design a Home page o ...

  • Avaya 4621SW IP - page 50

    Using the W eb Access Ap plication 50 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide W eb Access Authentication Depending on how your W eb Access applicat io n is administered, you might have to provide identif i cation before gaini ng access to Web p ages. If you do not know your User ID or Password, cont act your System Administrator fo ...

  • Avaya 4621SW IP - page 51

    Navi ga tin g We b Page s Issue 2 .2 April 2005 51 Navi gating the Home Page an d Other S t andard-Size Web Pages T o navigate the home page and other stan dard-size W eb pages: 1. Access the Web Acces s screen by selecti ng the Web softkey at the bottom of the display area. The Home page display s . 2. If a line is not selec ted (highlighte d), fi ...

  • Avaya 4621SW IP - page 52

    Using the W eb Access Ap plication 52 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Entering T ext on Web Pages T ext entry p ages are those on which you can en ter dat a, for example, a name, a W eb addres s (URL), or ot her ident ifyi ng infor mati on. A s et of squar e brack et s, eac h sepa rat ed by three bl ank sp aces identi fies ...

  • Avaya 4621SW IP - page 53

    Entering Text on W eb Pages Issue 2 .2 April 2005 53 Entering Characte rs Using the Dialpad Use the dialp ad keys 0 through 9, * and # to enter character s in a text entry fiel d/l ine. When entering a name or other alphabetic t e xt , the firs t pr ess of a dialp ad key displ ays the firs t alphabeti c character associated wi th that key to t he r ...

  • Avaya 4621SW IP - page 54

    Using the W eb Access Ap plication 54 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Addin g a Speed Dial Butto n for a W eb Site T elephon e Number Some W eb sites might inc lude the ab ility to pa ss names an d associated telephone n umbers to the 4620 I P T elephone. In s uch cases, a pplicable Web pages di splay an Add T oSD sof tkey ...

  • Avaya 4621SW IP - page 55

    Issue 2 .2 April 2005 55 Chapter 6: 4620/4 620SW/4621 SW IP T elephone Options Introduction This chapter desc ribes how to set or view phone par ame ter s, includi ng: ● Displaying t he Phone scr een upon dial ing/answering ● Personali zing the ringing p attern ● Determini ng how you want the Redial feat ure to work (redial the l ast number c ...

  • Avaya 4621SW IP - page 56

    4620/4620SW/46 21SW IP Telephone Options 56 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Accessing the Options Main Menus T o access the Options main menu: 1. T o access the Opti ons application, press the Options button ( ) to the right of and below the sof tkeys. The fir st of two Opt ions Main screens dis plays . 2. Use the stand ard ...

  • Avaya 4621SW IP - page 57

    Application Options Issue 2 .2 April 2005 57 4. T o change the curr ent setting, pres s the corresponding Li ne/Feature button. The option sett ing may either “toggle,” pre sent a screen for you to specify a sett ing, or ask you to c hoose fr om a list o f alte rnatives. 5. Aft er changi ng an option, use the appropr i ate soft key to continue. ...

  • Avaya 4621SW IP - page 58

    4620/4620SW/46 21SW IP Telephone Options 58 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Setting the Phone Screen on An swer? Option When the Phone Screen on Answer? opt ion i s se t to Ye s , the Phone screen appear s in the display ar ea when you answer a call, regar dles s of the screen wit h which you are working. Y ou lose any un s ...

  • Avaya 4621SW IP - page 59

    Application Options Issue 2 .2 April 2005 59 Setting the Display C a ll T imers? Opti on Y our 4620/4620SW/4621 SW IP T elephone can displa y two types of Call T imers. The Call Ti me r displ ays in the top displ ay area and provides t he elap sed time yo u are connect ed on a call i n h:mm:ss (hou rs:minutes: seconds) for mat. The Hold Ti mer disp ...

  • Avaya 4621SW IP - page 60

    4620/4620SW/46 21SW IP Telephone Options 60 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Setting the Call Appearanc e Wid th When the Call Appearance Widt h is set to Full (the default) , each l ine on which a call appears extends the f ull wid th of the di splay . Messages show in t he ca ll appear ance display area. When this op tio n ...

  • Avaya 4621SW IP - page 61

    Personal Ringing Options Issue 2 .2 April 2005 61 Call Log Enabled (activ e) is the default . For pr ivacy purposes, you can change t he st atus to Disabled , to stop call logg ing and delete any call s cu rr ently logged. 1. T o change this op tion, pr ess the cor responding Line/Feature button. 2. Press the Line/Featur e butt on for t he next set ...

  • Avaya 4621SW IP - page 62

    4620/4620SW/46 21SW IP Telephone Options 62 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide S t atus Scr een Viewing Options Four views of telephone and syst em information are ava il abl e. A user generally does not need to view this infor mation. However , if problems occu r , your System Administra tor might ask you to report cer t ain ...

  • Avaya 4621SW IP - page 63

    Changing t he Display Co ntrast Issue 2 .2 April 2005 63 V iewing Interface S t atu s Y our phone intera ct s with several system hardware devi ces and system soft ware. This screen provides in formation about t hree of t he main interfaces . V iewing Miscellaneo us S t atus Three miscel laneous st atus s creens p rovide addi tional inf ormation ab ...

  • Avaya 4621SW IP - page 64

    4620/4620SW/46 21SW IP Telephone Options 64 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 4. Save the contrast level you set by pre ssing the Save so ftkey , or , to r estore t he previous setting wi thout changing the contras t, press the Cancel sof tkey . The fir st Options Mai n screen di splays . V iewing the Network Audio Quality In ...

  • Avaya 4621SW IP - page 65

    Backup/Restore Options Issue 2 .2 April 2005 65 3. T o proceed, selec t the Line/Featur e butt on on either side of Ye s . T o r eturn to the Optio ns Main screen without logging off, select t he Line/Feat ure butto n on either side of No . Selectin g Y es unregisters your phone from the call server , deleting your Call Log entries and returni ng a ...

  • Avaya 4621SW IP - page 66

    4620/4620SW/46 21SW IP Telephone Options 66 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide T o verify or change any of these opt ions, sel ect Back up/Restore from the second Options Main scree n. Doing so displays the Back up/Restore Main s creen cont aining all rel ated backup/ restore opt ions and settings. Note: Note: On the Backup/Re ...

  • Avaya 4621SW IP - page 67

    Backup/Restore Options Issue 2 .2 April 2005 67 Setting the Automatic Backup Option Y ou must c hange the Aut omatic Backup set ting to Enabled to automati cal ly back up your options settings, Feat ure button l abels, and S peed Dial butto n labels, names and numbers whenever you change any of these val ues. If this setting is Disabled , you might ...

  • Avaya 4621SW IP - page 68

    4620/4620SW/46 21SW IP Telephone Options 68 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide V erifying Backu p/Retrieval S t atus T o determine whether the most recent backup and/or retrie val was successf ul, sel ect FTP S t atus on the Backup/Restore Mai n screen. The FTP S tatus screen displays the followi ng mes sages fo r the last bac ...

  • Avaya 4621SW IP - page 69

    Backup/Restore Options Issue 2 .2 April 2005 69 Retrieving a nd Restoring D at a from a Backup File Restoring dat a from your most rec ent backu p file is a two-step proces s. First you sta rt backup file ret ri e va l (usually fo llowing a system fai lure or phone replac ement). Then you confir m that you want the retrieved dat a to replace the ph ...

  • Avaya 4621SW IP - page 70

    4620/4620SW/46 21SW IP Telephone Options 70 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Note: Note: Y our T elephone Administrator can turn off the abil ity to make changes to the S peed Dial bu ttons. In t his case, you will be able to retr ieve the backup file a s normal, but any changes you may have made to that ba ckup fi le’ s S ...

  • Avaya 4621SW IP - page 71

    Backup/Restore Options Issue 2 .2 April 2005 71 2. Choose one of the foll owing option s: If you want to Then Add or update the Server IP Address Select the Line/ Feat ure button next to Server IP Address . The FTP Server Address Input scr een dis plays. The top display area prompt s “Enter IP address ” (if no server name is currentl y assigned ...

  • Avaya 4621SW IP - page 72

    4620/4620SW/46 21SW IP Telephone Options 72 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 3. Repeat this procedure f rom S tep 1 for each FTP setting you want to add or modify . Feature Bu tton Labeli ng Line/Feat ure but tons ( ) appear on both si des of the t elephone’ s display area. These buttons prov ide call appearances (Li nes). ...

  • Avaya 4621SW IP - page 73

    Feature Button Labeling Issue 2 .2 April 2005 73 3. Choose one of the foll owing option s: 4. If Right/ Lef t Page indicators appear in the sof tkey button area, your phone has more than one pa ge of Fe ature buttons. Use the Ri ght or Left Page button t o move to the p age on which you want to r e-label on e or more Fea ture butt ons. As you move ...

  • Avaya 4621SW IP - page 74

    4620/4620SW/46 21SW IP Telephone Options 74 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 6. T o re-l abel a Feature button, use the dialp ad and any appli cabl e Line/Featur e buttons, to enter t he new label (13 or fewer charac ters). T o restore the defaul t label t o the sel ected Feature but ton, select Clear to remove the labe l yo ...

  • Avaya 4621SW IP - page 75

    Selectin g an Altern ate Lang uage Issue 2 .2 April 2005 75 Selecting an Alt ernate Language Users can change the user int erface language their 4620/4620SW/4621SW IP T e leph ones display . The specific languag es supported depend on the telepho ne model (4620 or 4620SW/ 4621SW) and its so ftware . The 4620 IP T elephone always supports the fol lo ...

  • Avaya 4621SW IP - page 76

    4620/4620SW/46 21SW IP Telephone Options 76 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 3. Choose one of the foll owing option s: If you want to Then Proceed to change the current langua ge to the new language Select either Y es softkey . The active language changes to the new language you selected. The second Opti ons Main screen re-d ...

  • Avaya 4621SW IP - page 77

    Issue 2 .2 April 2005 77 Chapter 7: Headset s and Handse t s Introduction This chapt er provides inform ation about headsets and specia lized handset s t hat are comp atibl e with your IP telephone. Headset s for 4600 Series IP T elephones A vaya suppo rts onl y those headsets and headset adapt ers that carry an A v aya brand or logo. There are a v ...

  • Avaya 4621SW IP - page 78

    Head sets an d Hand set s 78 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Note: Note: If your IP tel ephone does not have a fixed headset button, your Syst em Administr ator must admini ster your phone for headset oper ation when u sing the HIP Cord. Handset s for 460 0 Series IP T elephones S pecialized hands et s are availab le for no ...

  • Avaya 4621SW IP - page 79

    Issue 2 .2 April 2005 79 Chapter 8: T elephone Management and Troubleshoot ing Introduction The 4600 Series IP T elephones are relative ly trouble free. Thi s chapter provide s help ful inform ation for: ● Interpr eting the dif ferent ri nger to nes you hear . ● Interpr eting the 4620’ s display symbols. ● T esting your t elephone to ensure ...

  • Avaya 4621SW IP - page 80

    Telephone Management and Trouble shooting 80 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Ringing (Incoming) T ones Meaning 1 Ring ------ -- Call from another extensi on. 2 R ings -- ----- ------ - Call from outsi de or the System Administr ator . 3 Rings ------ -- ---- ----- - Priori ty call from another ext ension, or from an Automati ...

  • Avaya 4621SW IP - page 81

    Interpreting Display Icons Issue 2 .2 April 2005 81 Interp retin g Di spla y Ic ons As you become more familiar with your IP telephone’ s display , you will re cognize the icons or symbols associ ated with the st ate of a call or the st ate of the phone. This chart provide s an overview of the icons you might see. Check with your System Admini st ...

  • Avaya 4621SW IP - page 82

    Telephone Management and Trouble shooting 82 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide T esting Y our Phone The T est feature allows you to verify that your telephone’ s lights and displ ay are opera ting properly . T es ting the T elepho ne’ s Light s and D isplay 1. With the telephone i dle (on- hook), press a nd release the Mu ...

  • Avaya 4621SW IP - page 83

    Basic Troubleshooting Chart Issue 2 .2 April 2005 83 S peaker does no t operate Ask your System Administr ator if you r S peaker was disabl ed. Phone does not ring Use the Up/Down V olume keys to s et your ringer volume to a higher level . From another phone, pl ace a call to your extension to t est thi s suggested s olution. Display shows an err o ...

  • Avaya 4621SW IP - page 84

    Telephone Management and Trouble shooting 84 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Audio qualit y is poor , specifical ly , you hear an echo while us ing a handset , st atic, sudden sil ences (gap s in speech), clipped or garbled speech, et c. V arious potentia l net work problems might be causing t he problem. Access the Network ...

  • Avaya 4621SW IP - page 85

    Troubleshooting 4620/4620S W/4621 SW Applications Issue 2 .2 April 2005 85 T roublesh ooting 4620/46 20SW/4621SW Applica tions Problem/Symptom Suggest ed Resolution GENERAL: A feature does no t work as indicat ed in thi s guide, or does not work as it had previ ously worked V erify t he procedure and re try . Check below to troubleshoot the specifi ...

  • Avaya 4621SW IP - page 86

    Telephone Management and Trouble shooting 86 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide CALL LOG APPLICA TION: Y ou cannot dial out after selec ti ng a call log entry Check that all call appea rance s (incoming/ outgoing l ines) are no t already in use. If all lines are in use, wait until a line is avai lab le to make your ca ll. Y ou ...

  • Avaya 4621SW IP - page 87

    Resetting and Power Cycling the IP Telephone Issue 2 .2 April 2005 87 Resetting and Power Cycling t he IP T elephone Reset your IP tel ephone when ot her troublesh ooti ng suggestions do not corr ect the problem or aft er being a dvised to do so by you r System Admini strator . ! CAUTION: CAUTION: Use a Power Cycle only with t he approv al of your ...

  • Avaya 4621SW IP - page 88

    Telephone Management and Trouble shooting 88 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Power Cycling the Phone Use the power cycle wi th your System Administ rator ’s approv al. Use power cyclin g only if the basic or programmed res et pro cedure cannot be performed or does not correct t he problem: 1. Unplug the phone and plug it ...

  • Avaya 4621SW IP - page 89

    Issue 2 .2 April 2005 89 Ind ex Index Numerical 4600 Seri es IP Telep hones Hands ets . . . . . . . . . . . . . . . . . . . . 78 Headsets for . . . . . . . . . . . . . . . . . . 77 4620/46 20SW/462 1SW Applic ations, T roublesho oting 85 4620/46 20SW/4621SW IP Telep hone . . . . . . . . 14 Addition al Functiona lit y . . . . . . . . . . . . . 22 il ...

  • Avaya 4621SW IP - page 90

    90 462 0/4620SW/ 4621SW IP Tel ephone Rele ase 2.2 Use r Guide Index E Editing Durin g or After Data Entry . . . . . . . . . . 36 Enabling /Disab ling the Ca ll Log . . . . . . . . . . . 60 Entering C haracters U sing the D ialpad . . . . . . 35 , 53 Entering Da ta on Speed Dia l Screens . . . . . . . . 35 Entering T ext on We b Pages . . . . . . . ...

  • Avaya 4621SW IP - page 91

    Issue 2 .2 April 2005 91 Ind ex P Page Right/Le ft buttons . . . . . . . . . . . . . . 16 Paging i ndicator . . . . . . . . . . . . . . . . . . 16 Password . . . . . . . . . . . . . . . . . . . . . 70 PC Eth erne t/Pho ne Int erf ac e, Ch angin g . . . . . . . 74 Personal Ringin g Options . . . . . . . . . . . . . 61 Phone App lication . . . . . . ...

  • Avaya 4621SW IP - page 92

    92 462 0/4620SW/ 4621SW IP Tel ephone Rele ase 2.2 Use r Guide Index Viewin g the Network Audio Qu ality . . . . . . . . . 64 Visual A lerting, Sett ing . . . . . . . . . . . . . . . 60 Voice M ail Mess age, Retrie ving a . . . . . . . . . . 32 Voice M essage Ligh t . . . . . . . . . . . . . . . . 16 Volume Contro l butto ns . . . . . . . . . . . . ...

Manufacturer Avaya Category IP Phone

Documents that we receive from a manufacturer of a Avaya 4621SW IP can be divided into several groups. They are, among others:
- Avaya technical drawings
- 4621SW IP manuals
- Avaya product data sheets
- information booklets
- or energy labels Avaya 4621SW IP
All of them are important, but the most important information from the point of view of use of the device are in the user manual Avaya 4621SW IP.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Avaya 4621SW IP, service manual, brief instructions and user manuals Avaya 4621SW IP. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Avaya 4621SW IP.

Similar manuals

A complete manual for the device Avaya 4621SW IP, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Avaya 4621SW IP by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Avaya 4621SW IP.

A complete Avaya manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Avaya 4621SW IP - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Avaya 4621SW IP, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Avaya 4621SW IP, that we can find in the current document
3. Tips how to use the basic functions of the device Avaya 4621SW IP - which should help us in our first steps of using Avaya 4621SW IP
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Avaya 4621SW IP
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Avaya 4621SW IP in a specific country, if it was not possible to solve the problem on our own.

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