Manual Nortel Networks P0919438 02

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  • Nortel Networks P0919438 02 - page 1

    Part No. P091943 8 02 Call Center Super visor Guide Return to Menu ...

  • Nortel Networks P0919438 02 - page 2

    2 P0919438 02 Call Center Super visor Guide Cop yright © 2001 Nor tel N etw orks All rights reserved. 2001. The info rmation in this d ocument is subj ect to change w ithout no tice. The statem ents, configuration s, te chn ical data, and recommendations in this document are believ e d to be ac curate and reliab le , but are presented withou t exp ...

  • Nortel Networks P0919438 02 - page 3

    3 Call Cente r Sup ervisor Guide Call Center Supervisor Guide Call Center is an a pplication tha t handles incoming ca lls as e f fi ciently and economic ally as po ssible. Ca ll Center ans wers c al ls, then ro ute s the call s to agents in a skillse t that most closely m atc he s the needs of the caller . If there are no agents a v ailable, the c ...

  • Nortel Networks P0919438 02 - page 4

    4 Call C enter Supervis or Guide P091943 8 02 Logging on to Call Center 1 Press ≤ ·‚› . 2 Enter you r Agent ID number and pre ss OK . Y our A ge nt ID nu m ber is given to you by your C all Cente r Administ rator . 3 Enter you r passw ord and press OK . The def ault passw ord you enter t o log on for t he f irst time, or if your pa ss word i ...

  • Nortel Networks P0919438 02 - page 5

    Call Center Supervisor Guide 5 Call Cen ter Supe rvisor Gui de Logging off Log of f when you c omplete yo ur shif t or wil l be aw ay f rom your te lephone f or an e xtended per iod, log of f. 1. From the display th at sho ws your name on the top line, press OUT . The date and time d isplay ap pears. If OUT does not appear , you ar e not logge d on ...

  • Nortel Networks P0919438 02 - page 6

    6 Call C enter Supervis or Guide P091943 8 02 Chec king skills et mailbo xes f or messa ges Freq uentl y chec k sk illse t mail boxes for mess ages. Only one a gent at a t ime ca n retrie ve mess age s fro m each skill set mailbox. If dif fer ent agent s access the mess ages in th e skillset mailbox thr oughout th e day , each agent shoul d: • li ...

Manufacturer Nortel Networks Category Telephone

Documents that we receive from a manufacturer of a Nortel Networks P0919438 02 can be divided into several groups. They are, among others:
- Nortel Networks technical drawings
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- or energy labels Nortel Networks P0919438 02
All of them are important, but the most important information from the point of view of use of the device are in the user manual Nortel Networks P0919438 02.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Nortel Networks P0919438 02, service manual, brief instructions and user manuals Nortel Networks P0919438 02. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Nortel Networks P0919438 02.

A complete manual for the device Nortel Networks P0919438 02, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Nortel Networks P0919438 02 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Nortel Networks P0919438 02.

A complete Nortel Networks manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Nortel Networks P0919438 02 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Nortel Networks P0919438 02, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Nortel Networks P0919438 02, that we can find in the current document
3. Tips how to use the basic functions of the device Nortel Networks P0919438 02 - which should help us in our first steps of using Nortel Networks P0919438 02
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Nortel Networks P0919438 02
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Nortel Networks P0919438 02 in a specific country, if it was not possible to solve the problem on our own.

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