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Plantronics W710-M - page 1
Sa vi ® W7 10 -M /W 72 0- M Mul ti Dev ice Wi rel ess Hea dse t S yst em Use r G uid e TM ...
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Contents Welcome 4 System Requirements 4 What's in the Box 5 Base and Headset Basics 6 Accessories 7 Customize Your Headset 8 Adjust the Headband 8 Adjust the Mouthpiece 8 Charge Your Headset 10 Desk Phone: Connect and Call 11 Choose Desk Phone Setup 11 Make a Desk Phone Call 12 Mobile: Connect and Call 13 Computer: Connect and Call 14 Connect ...
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About Tab 30 Plantronics Update Manager 30 Troubleshooting 32 Headset 32 Desk Phone 33 Mobile 33 Softphone 33 3 ...
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Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W710-M/W720-M Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product. Computer • Supported Operating Systems: Windows ® 7, W ...
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Plantronics W710-M - page 5
WH300 headset (monaural) WH350 headset (binaural) Base and charge cradle USB cable Telephone interface cable Power supply What's in the Box 5 ...
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Base 1 Power jack 8 Computer button 2 Handset lIfter jack 9 Mobile phone button 3 Telephone interface cable jack 10 Desk phone button 4 USB port 11 Bluetooth pairing button/LED 5 Desk phone speaking volume 12 Subscription button/LED 6 Desk phone configuration switch 13 Charging LED 7 Desk phone listening volume Headset 1 Headset LED 4 Mute button 2 ...
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Plantronics W710-M - page 7
1 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset. 2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset. Accessories 7 ...
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Plantronics W710-M - page 8
Optimize the comfort and fit of your headset. 1 To adj ust the headban d, lengt hen or shorten the ban d until it fits comfort ably. Po sition the headse t recei vers so that the foam c ushions sit com fortably over t he cente r of you r ears. 2 O n the WH300, positio n the s tabilize r T-bar above y our ear. 3 F or a tighter fit, ge ntly pu ll the ...
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Plantronics W710-M - page 9
3 Make s ure the front o f the m icrophon e faces your mo uth. If necessa ry, twis t the mi crophon e slight ly so i t’s in t he prop er posit ion. Do not use forcefu l twist ing moti ons or t ry to t urn the microp hone co mpletely around. 9 ...
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Plantronics W710-M - page 10
1 Align the cha rging cr adle pi ns with the base and pr ess firm ly unti l the cr adle res ts even ly on th e base. 2 Plug o ne end of power supply into po wer jack on bac k of the base a nd other end int o worki ng power outlet. 3 Place the hea dset in the cha rge crad le. The chargin g LED wi ll flas h green when cha rging t he headse t and t ur ...
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Plantronics W710-M - page 11
Choose a desk phone s etup A, B or C and conn ect cab les. A Desk p hone (s tandard) USE • Connec t one en d of the teleph one inte rface c able to the bac k of the base • Discon nect the handset coil c ord from the ba se of th e desk phone an d re-con nect it to the teleph one int erface c able ju nction b ox. • Finall y connec t the re main ...
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Plantronics W710-M - page 12
1 While wearing headset , short press b ase desk phone button. NOTE If you don 't have remote c all con trol thr ough a lifter ( HL10) o r cable (EHS), m anually remove desk p hone ha ndset be fore eac h call. 2 If you do not hear a dial ton e, open side pa nel and adjust middle configur ation sw itch A- G until you do . Defau lt setti ng A wo ...
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Plantronics W710-M - page 13
Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base. 1 Press down an d hold B luetooth pairin g button (4 sec onds) on Savi b ase unti l indica tor LED flashe s red a nd blue. The bas e will remain i n ...
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Plantronics W710-M - page 14
Connec t the U SB cable . 1 While wearing your he adset, s hort pr ess the base co mputer b utton. 2 Dial a call f rom your compute r softp hone. 3 End th e call by press ing the headset call co ntrol b utton. The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and ...
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Plantronics W710-M - page 15
Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more. 1 Headset LED Flashes white when in use 2 Volume up button Press to increase volume 3 Call control button Press to place, answer, end a call 4 Mute button During a call, ...
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Plantronics W710-M - page 16
Talk T ime With a single full ch arge, th e heads et will provide up to 9 hours of conti nual tal k time. Talk ti me will b e reduc ed when operati ng in wi deband m ode and /or if t he head set is u sed cons istentl y at a long distan ce from the base . Low Ba ttery W arning If you are on a call and the headset battery is cri tically low, yo u wil ...
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Plantronics W710-M - page 17
Make general volume adjustments for the desk phone with the base volume dials. For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone. NOTE You can quickly access your system’s control panel by using the link in the Plan ...
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Plantronics W710-M - page 18
This section describes the base, its buttons and their functions. Basics When y ou pres s on a b ase butt on, you are ope ning a phone li ne/audi o channe l. Depen ding on the ci rcumsta nces, yo u won’t necessa rily hea r a dia l tone u ntil yo u’ve dia led from your p hone. The ba se butto ns allo w you to switch to a di fferent phone l ine/a ...
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Plantronics W710-M - page 19
End Su bscript ion If the base i s in sub scriptio n mode and you want to stop th e base from sea rching f or a he adset, press the sub scriptio n button again. The sub scripti on light will b e solid red for four se conds an d then g o to it s previo us stat e. Disabl ing Ove r-the-Ai r Subscr iption The Sa vi syst em ships with t he over- the-air ...
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Plantronics W710-M - page 20
reesta blish a connect ion wit h your m obile ph one by pressing the ba se Bluet ooth but ton aga in, before the au to conne ction f eature w ill resu me. You ma y custo mize thi s featur e by us ing the Plantro nics Con trol Pa nel by g oing to Start > Progra ms > Pl antronic s > Pla ntronics Control Panel > Device s > Dev ice Sett ...
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Answer a Call The ea siest w ay to an swer an incomin g call f rom the desk ph one, mo bile pho ne, or c omputer is to pre ss the headset call but ton whe n you he ar an i ncoming call. Altern atively , you ca n answe r an inc oming ca ll by p ressing the bas e button for the line t hat is ringin g. NOTE If you don 't have remote c all con tro ...
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Plantronics W710-M - page 22
NOTE If you don 't have remote c all con trol thr ough a lifter ( HL10) o r cable (EHS), m anually remove desk p hone ha ndset be fore eac h call. 2 Dial a call u sing you r desk p hone. 3 To end the ca ll, pres s the he adset c all butt on and hang up the han dset. Altern atively , you ca n place an outg oing cal l by pr essing y our hea dset ...
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Plantronics W710-M - page 23
Softphone Compatibility Call c ontrol from the headse t is ava ilable f or comp atible s oftphon es with no addit ional s teps by the us er exce pt Skype ™ . For a list o f compat ible so ftphones visit plantron ics.com/ softwar e . For Skype support , follow the st eps belo w. Skype will di splay th e follo wing mes sage whi le inst alling t he ...
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Plantronics W710-M - page 24
To rem ove a g uest hea dset, p ress the guest h eadset’ s call b utton o r dock t he prima ry user ’s headse t in th e charge cradle . A sing le tone in the master headset will be heard a s each g uest le aves the call. View g uest he adsets As you add he adsets t o the b ase, an addition al head set icon will a ppear in the Pla ntronic s Cont ...
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Plantronics W710-M - page 25
User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To acc ess the Plantro nics Con trol Pa nel, loa d Plant ronics s oftware by visi ting plantr onics.c om/softw are and click o n downlo ad butt on. To start this utility, click Start > Programs > Plantronics > ...
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Plantronics W710-M - page 26
Feature Settings Default Genera l Default Line Desk phone/PC/Mobile Desk phone Range High/Med/Low High Desk phone audio bandwidth Wideband/Narrowband Narrowband PC audio bandwidth Wideband/Narrowband Wideband Bluetooth enabled Selected/Not selected Selected Auto connect to mobile phone Selected/Not selected Selected Stop auto connect to mobile when ...
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Plantronics W710-M - page 27
Base Settings Range High up to 350 ft. Medium up to 150 ft. Low up to 50 ft. To change the range with the base see Setting the Range. Audio Bandwidth for Desk phone and PC Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio consumes more battery power and has more stringent access criteria which reduces ...
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Plantronics W710-M - page 28
Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio- Limiting is SELECTED, the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to NOT SELECTED, the headset ...
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Plantronics W710-M - page 29
Auto Answer When enabled, this feature will configure your headset to automatically answer a call when it is removed from the charge cradle. Featur e Set L ock The Pl antroni cs softw are all ows all of the b ase set tings to be loc ked to p revent c hanges. The abilit y to lo ck/unloc k these setting s requir es a pa ssword. In orde r to loc k/unl ...
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Plantronics W710-M - page 30
Launch Audio Devices Control Panel Provides a shortcut to the Windows Sounds and Audio Devices control panel. Ring Both Headset and PC This feature gives you the option to have the PC ringtone played on both the headset as well as the PC speaker. When this feature is selected, the PC ringtone will be heard on both the PC speaker as well as the head ...
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Plantronics W710-M - page 31
Check for Updates Manually Check for available software and firmware updates at any time by clicking on the "Check For Updates Now" button. Install Updates If new updates are available after a manual or automatic check, click on the "Install Checked Updates" button and installation will begin. 31 ...
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Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Contact us at www.plantronics.com/ support . I can’t hear a dial tone in the headset. Make sure your headset is charged. Make sure your headset is subscribed to base. See Base Subscription Press the base desk phone button. Make sure the lifter is l ...
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Plantronics W710-M - page 33
The handset lifter is installed but does not lift the handset. Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base. Pairing problems Ensure the Bluetooth LED on the base flashes red and blue by pressing the Bluetooth button for four seconds. Ensure the Bluetooth mobile phone is in search mode. When an act ...
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Plantronics W710-M - page 34
For Windows Vista and Windows 7 systems • Refer to the “Sound” option in your PC Control Panel. • Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC speakers. Click “OK” to confirm your change. For Mac OS X • Choose Apple menu > System Preferences and click Sound. • Click Output, a ...
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Plantronics W710-M - page 35
Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore normal functions. NEED MORE HELP? www.plantronics.com/support 1-800-544-4660 Plantronics, Inc. Plantronics BV 345 Encinal Street Santa Cruz, CA 95060 United States South Point Building C Scorpius 140 2 ...
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