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Manual Cognitive TPG A798

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  • Cognitive TPG A798 - page 1

    U ser Guide Made under one or more of the following U .S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909. A798 T hermal Receipt P rinter ...

  • Cognitive TPG A798 - page 2

    Feder al Communications C ommission (FCC) Radio Fr equency Inter ference Warning S tatement Changes or modications to this unit not expressly appr oved by the party responsible for complianc e could void the user’ s authority to operate the equipmen t. Note This equipment has been tested and f ound to comply with the limits for a Class A digit ...

  • Cognitive TPG A798 - page 3

    Contents 3 12/08 A798-UG00001 Rev . C A798 Thermal Receipt Print er: User Guide C onten ts Cont ents ............................................................................................... 3 Chapter 1: About this Guide ................................................................. 5 How to use this guide ................................. ...

  • Cognitive TPG A798 - page 4

    Contents 4 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Chapter 4: Using the P rinter ............................................................... 19 Conguring the print er .................................................................... 19 T o enter the congur ation mode: ....................................... ...

  • Cognitive TPG A798 - page 5

    Chapter 1: About this Guide 5 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Chapter 1: A bout this Guide How t o use this guide The guide is designed to help you nd the information you need quickly and easily , whether you are installing, servicing, or making adjustments to a TPG printer . The chapter headings are self-ex ...

  • Cognitive TPG A798 - page 6

    Chapter 2: About the Print er 6 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Chapter 2: A bout the Printer Description of printer The A798 thermal receipt printer is easy to install, use, and maintain. Utilizing TPG’ s Clam shell design, simply snap open the receipt cover and drop the paper roll in place. Y ou never need t ...

  • Cognitive TPG A798 - page 7

    Chapter 2: About the Print er 7 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Print er contr ols Congur ation switch (DIP switch 1) The conguration switch allows you to change the conguration settings of the printer . Paper feed butt on During normal use, the paper feed button advances the paper . It is also used to ...

  • Cognitive TPG A798 - page 8

    Chapter 2: About the Print er 8 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 A vailable printer c ongurations There are several congurations of the printer , depending on the combination of desired options. Printer c ongura tion identication See the sample below to determine the printer conguration. The printe ...

  • Cognitive TPG A798 - page 9

    Chapter 2: About the Print er 9 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Standard F eatures Interfaces Inter faces vary according to specic congur ation: USB/RS232 , 25-pin serial, PUSB, P arallel Memory/Firmwar e 2 MB ash memory, History EEROM, 4K buer Resident character sets PC code pages 437 (US), 850 (Mu ...

  • Cognitive TPG A798 - page 10

    Chapter 3: Setting up the Printer 10 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Chapter 3: Setting up the Prin ter Unpack the printer Check the packing list Save the packing materials in case you need to repack the printer for shipping or storage. Before installation, check that all the items on this list have been shipped ...

  • Cognitive TPG A798 - page 11

    Chapter 3: Setting up the Printer 11 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Load or change the rec eipt paper Caution: Y ou must use qualied paper rolls with TPG printers. The list of qualied paper is in Chapter 5. Using unqualied paper may void the warranty . Y ou will later use the same procedure to change ...

  • Cognitive TPG A798 - page 12

    Chapter 3: Setting up the Printer 12 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Changing the paper path width The A798 can be adjusted to print on paper rolls with widths of 58 or 60 mm. T o perform this adjustment, please refer to the A798 Service Guide. A trained service technician must perform this adjustment. Note: The ...

  • Cognitive TPG A798 - page 13

    Chapter 3: Setting up the Printer 13 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Mounting the printer on a v ertic al sur face (using optional kit TPG-K260) 1 Select a location that allows adequate support for the printer and is within easy cable length of the host. 2 Follow the instructions provided with wall-mount kit (K ...

  • Cognitive TPG A798 - page 14

    Chapter 3: Setting up the Printer 14 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 C onnec t the cables Cable connections are made at the back of the printer . Caution: Connect the cables to the printer befor e applying power . The host computer should always be turned off befor e connecting communication cables. Cash dr awer ...

  • Cognitive TPG A798 - page 15

    Chapter 3: Setting up the Printer 15 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide T o install the c ommunication cable: 1 Make sure the host computer is off. 2 Open the connector cover at the rear of the printer . 3 Attach the communication cable to the communication connector , shown in the center in the illustration. T ig ...

  • Cognitive TPG A798 - page 16

    Chapter 3: Setting up the Printer 16 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 USB cable Unlike the other connections, the USB cable may be attached and detached while the system is operating. Using the USB connector with the printer requires that you install the TPG USB driver appropriate for your system. If you are repl ...

  • Cognitive TPG A798 - page 17

    Chapter 3: Setting up the Printer 17 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide P ower supply cable T o avoid damaging the printer , connect the power supply last. 1 Plug the power cable into the power connector located in the center of the illustration. 2 Close the connector cover until it snaps, making sure that all the ...

  • Cognitive TPG A798 - page 18

    Chapter 3: Setting up the Printer 18 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 T est the printer If the printer is functioning normally , it will beep once. If it responds differently , look in Chapter 4: Using the Printer , “T roubleshooting the printer” (page 25) or contact TPG for technical support. The printer wil ...

  • Cognitive TPG A798 - page 19

    Chapter 4: Using the P rinter 19 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Chapter 4: U sing the Printer C onguring the printer The conguration menu allows the user to set general printer parameters. The test prints the diagnostics form, which details settings for all functions. The printer will partially cut the p ...

  • Cognitive TPG A798 - page 20

    Chapter 4: Using the P rinter 20 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 T o ent er the congura tion mode: 1 T urn power off to printer 2 Open connector cover (1). 3 Set DIP switch 1 to the ON position (down) (2). DIP switch 2 should be in the OFF position (up). 4 Make sure receipt paper (3) is loaded in the printer ...

  • Cognitive TPG A798 - page 21

    Chapter 4: Using the P rinter 21 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Print test and C onguration menu samples. Samples will vary depending on the printer model. (Shown appro ximately 60% of size) Short clicks are used in the main menu selections. When the printer is congured f or USB, this location will show ...

  • Cognitive TPG A798 - page 22

    Chapter 4: Using the P rinter 22 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Monochrome paper print density This function makes it possible to adjust the energy level of the printhead to darken the printout or adjust for paper variations. An adjustment should only be made when necessary . The factory setting is 100%. W arni ...

  • Cognitive TPG A798 - page 23

    Chapter 4: Using the P rinter 23 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide When to change the r eceipt paper Change the paper when it is near the end of the roll or out. When the paper is low , you will want to monitor usage to avoid running out part way through a transaction. When the paper is out, you must load a new r ...

  • Cognitive TPG A798 - page 24

    Chapter 4: Using the P rinter 24 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Pr even ting ov erheating of the prin thead There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks (regardless of the length of the block in relation to the print line). The restri ...

  • Cognitive TPG A798 - page 25

    Chapter 4: Using the P rinter 25 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide T r oubleshooting the printer The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions. T o resolve complex issues, you may need to contact a ser ...

  • Cognitive TPG A798 - page 26

    Chapter 4: Using the P rinter 26 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Printing issues Condition Possible C auses What to Do Wher e to Go Colored stripe on Paper is lo w Change the paper Chapter 3: Setting up the printer , the receipt “Load or change the rec eipt paper ” (See page 11) Receipt does not come P aper ...

  • Cognitive TPG A798 - page 27

    Chapter 4: Using the P rinter 27 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Printer does not function Condition Possible C auses What to Do Where t o Go Printer does not function Printer not plugged in Check that printer cables Chapter 3: Setting up the pr inter , when turned on are properly c onnected “ Connec t the ca ...

  • Cognitive TPG A798 - page 28

    Chapter 5: P aper and Supplies 28 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Chapter 5: P aper and Supplies Ordering from TPG Printer parts, accessories, and small quantities of paper can be ordered directly from TPG. While the TPG part numbers are listed here for your convenience, keep in mind that these numbers may chang ...

  • Cognitive TPG A798 - page 29

    Chapter 5: P aper and Supplies 29 12/08 A798-UG00001 R ev . C A798 Thermal Receipt P rinter: User Guide Qualied Paper Grades Contact the converter of your choice to order paper . TPG recommends the following paper grades produced by their respective manufacturers. There are a number of paper converters qualied to provide this paper , provided ...

  • Cognitive TPG A798 - page 30

    Chapter 5: P aper and Supplies 30 A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 Ordering miscellaneous supplies Cash dr awers Order cash drawers from the following suppliers: Cash Dra wers Number NCR 7052-K657 TM M-S Cash Drawer C orp. EP -125 K series TM , EP-127 TM , EP-102 TM APG Cash Draw er Model 322 TM Indiana Cash Draw ...

  • Cognitive TPG A798 - page 31

    A798 Thermal Receipt Print er: User Guide A798-UG00001 Rev . C 12/08 ...

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A complete manual for the device Cognitive TPG A798, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Cognitive TPG A798 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Cognitive TPG A798.

A complete Cognitive TPG manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Cognitive TPG A798 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Cognitive TPG A798, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Cognitive TPG A798, that we can find in the current document
3. Tips how to use the basic functions of the device Cognitive TPG A798 - which should help us in our first steps of using Cognitive TPG A798
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Cognitive TPG A798
5. FAQ - Frequently Asked Questions
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