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Dish Network 123698 - page 1
Page i Content s Safety Instructions ................................. ............................ iii Chapter 1 - Introduction ................................... .................. 1 Welcome to DISH Netw orkTM ................ ............. ............. ........... 1 Overview ....... ................ ............. ............. ............. .. ...
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Content s Page ii Chapter 4 Reference .................. .......................................63 Troubleshooting Tables ................................ ................ ............. 63 Device Codes ...... ............. ................ ............. ............. ............. ... 70 Appendix ........................... ........................ ...
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Page iii Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water . 6. Clean only with a dry cloth. 7. Do not block any ventilation openin gs. Install in accordance with the manufacturer ’ s instructions. 8. Do not install near any heat so ...
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Safety Page iv Safety Tip s • Unplug the receiver from the AC power outlet befor e cleaning. • The use of accessories or attachme nts not recommended by the receiver manufacturer will v oid the Limited W arranty . •D o not place the receiver in an enclosure such as a cabinet without proper ventilation. • Do not install the receiver in any a ...
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Page 1 Chapter 1 Introduction We lcome to DISH Network TM Congratulations! Y ou are about to ex pe rience the excitement and convenience of Digital V ideo Broadcast - the digital transmission technology that allows the absolute best in picture and sound quality . The DISH Network consistently provid es state-of-the-art, satellite-delivered products ...
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Page 2 Chapter 1 Introduction If Y ou Need More Assist ance If you need help after you read this guide, call your ne twork operator or the Commercial Customer Service Center at 1-800-454-0843. Quick S t art Guide After your system has bee n installed, order and w atch your program ming using the following steps: Ordering Y our Programming 1. Using ...
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Page 3 Page 3 Quick S tart Guide 6. Press either SELECT or CANCEL to close the Important System Information screen. 7. Press GUID E . W ait a few minutes and the channels you purchased will turn from red to white, and can now be viewed. Finding Programs T o Watch First, make sure the receiver is turned on. Press the POWER button on the remote or pr ...
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Page 4 Chapter 1 Introduction Quick T our of the Menus This tour guides you quickly through th e basic features available through the Main Menu . See Chapter 3, Using the System for more information about these and other features. 1. Press the MENU button to open the Main Menu . 2. Press the 1 button to select the Program Guide option on the Ma in ...
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Page 5 Page 5 Quick T our of the Menus This menu allows you to search for programming by Theme Categories . 5. Press the MENU button to go back to the Main Menu . 6. Press the 4 button to open the Favorites menu. This menu allows you to set up lists of your favorite channels to make finding what you want to watch more convenient. 7. Press MENU to g ...
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Page 6 Chapter 1 Introduction This menu allows yo u to apply password-protected locks on programming based on rating, or even on a channel-by-channel basis. 9. Press MENU to go back to the Main Menu . 10. Press the 6 button to select t he System Setup option on the Main Menu . Use this menu to set up the system the way you want. 11 . P r e s s MENU ...
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Page 7 Page 7 About Satellite T elevision This menu is used for creating and changing timers used to trigger auto- matic channel changes, reminders, or VCR recordings. 13. Press MENU to go back to the Main Menu . About Satellite T elevision Satellite television uses satellites in a stat ionary orbit over th e Earth to deliver television and audio p ...
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Page 8 Chapter 1 Introduction Notes ...
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Page 9 Chapter 2 Receiver Description and Inst allation The Receiver Front Panel Smart Card Door Behind this door is a slot for a future smart card. No smart card is included with this receiver . Up and Down Arrow Buttons The UP and DOWN buttons change th e channe l on the rece iver . IR Sensor and IR Blaster The IR SENSOR receives IR signals from ...
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Page 10 Chapter 2 Receiver Description and Installation The Receiver Back Panel Connections T ighten the connections by hand only . If you use a wre nch you might over -tighten the connectio ns and cause damage that would not be co vered by the Limited W arranty . The back panel of th e receiver prov ides the connections that you use to connect the ...
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Page 11 Remote Control T elephone Jack Connect a telephone cable with a st andard RJ-1 1 teleph one connector to the receiver here, and then conn ect the cable to an active telephone line. Note : The receiver must be connected at all times to an active telephone li ne. Remote Control The remote control gives you easy access to the features of your ...
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Page 12 Chapter 2 Receiver Description and Installation Remote Control Batteries The remote control comes with AAA batteries, which need to be installed when you first receive your system. When you replace old batteries, you shou ld replace all of the batteries. Use batteries of the same kind, for example, alkalin e or carbon zinc; and don’t mix ...
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Page 13 Remote Control Settings Remote Control Settings Change the Address The remote control and receiver can operate on any one of 16 addresses; however , they must both be on the same address for the remote to control the receiver . This section explains how to change the address in both devices. Note : Do not change the address of the remo te u ...
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Page 14 Chapter 2 Receiver Description and Installation Connecting Y our Receiver Connection Diagram Example The diagram below is an example of ho w to connect your rece iver , TV , and VCR. T ypical Connection Procedure T ighten all the coaxial cable conn ections only by hand. Using a wrench may over-tighten the connections, causing damage. Such d ...
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Page 15 Performing the QAM Frequency Sca n Performing the QAM Frequency Scan Note : When you turn your receiver o n it may display the QAM Frequ ency Scan and Signal S trength screen automatically . If it does, then skip down to Step 5. 1. Press the MENU button to open the Main Menu . 2. Select the System Setup option on the Main Menu . The Sys- te ...
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Page 16 Chapter 2 Receiver Description and Installation 3. Select the Inst allation option on the System Setup Menu . The Insta llation and Setup Menu screen is displayed. 4. Select the QAM Scan/Signal option. The QAM Fre- quency Scan and Signal S trength screen is displayed. ...
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Page 17 Performing the QAM Frequency Sca n 5. Select the Scan option. While scanning, the receiver displays the QAM Frequency Scan Progress screen. The scan can take a few minutes. Note : The receiver creates a table of available satellite transponders with the corresponding QAM frequencies. This table is re q u i re d for correct operations. The r ...
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Page 18 Chapter 2 Receiver Description and Installation Note : If the Results menu displays No T ransponders have been found , check your cable connections and re turn to step 5 to repeat the scan. If the second scan does not find an y transponders, ask your dwelling complex owner for assistance or call the Commercial Customer Service Center at 1-8 ...
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Page 19 Connecting Y our Receiver to a Phone Line Connecting Y our Rece iver to a Phone Line Yo u must keep your receiver connected to an active telephone line. Otherwise, you may not be able to order pay per vi ew prog rams or use all of t he DISH Interactive features. Run the RJ-1 1 teleph one cable supplied with your receiver from your receiver& ...
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Page 20 Chapter 2 Receiver Description and Installation Note : Usually , you need a telephone n u mber prefix only for busine ss installations. For most residential inst allations, all you need to do is set the telephone system type. 6. Move the high light to the Out side Line Prefix list. P ress the SELECT button to select the highlighted option. ...
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Page 21 Chapter 3 Using the System Using the Remote Contro l This section describes how to us e t he remote control in the SA T mode to control your satellite receiver . If you wan t to use the remote to control your TV and other devices, see Contr ol Other Devices with the Remote later in this chapter . Sat Mode Button Press this button to set the ...
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Page 22 Chapter 3 Using the System Vo l u m e B u t t o n Press the minus (-) side of th is button to lower the TV sound. Press the plus (+) side of this button to raise the TV sound. Note : Y ou can program this button to control the volum e on a TV or amplifier . See Using TV or Amplifier V olume Contr ol later in this chapt er for instructions. ...
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Page 23 Using the Remote Control Page 23 • When a menu is open that includes a Help option, press this button to see help information for that menu. • Highlight a program in a Theme Categorie s list and then press this button for more information on that program. • When the receiver is of f, press this button to open the Import ant System Inf ...
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Page 24 Chapter 3 Using the System Recover Button Press the RECOVER button if you accid entally change the channel or video input on your TV and cann ot get the picture back from your satellite rece iver . When you press the RECOVER button as described below , the remote control sends commands to your TV to ch ange channels or vi deo inputs to try ...
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Page 25 Using the Menus Page 25 Opening the Menus Y ou can open the m enus in either of two ways: • Press MENU to open the Main Menu , then select any of the other menus from the Main Menu . • Use the matching button on the remote control. For example, to open the Program Guide , press GUIDE . Closing the Menus T o close a menu and return to wa ...
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Page 26 Chapter 3 Using the System Highlighting a Choi ce in a Menu List Use the ARROW buttons to move the highlight to the desired item in the list. The black arrows on the list sh ow where you can move the highlight. Selecting a Choi ce in a Menu List T o select a choice in a list, high light the choice and then press the SELECT button. Make sure ...
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Page 27 Using the Program Guide Page 27 Using the Program Guide The on-screen Program Guide provides a complete listing of the available channels and programs. Y ou can use the Program Guide to change channels, to see what programs are scheduled, an d to buy pay per view programs. The Program Guide shows which Favorites List is active. •T h e Pro ...
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Page 28 Chapter 3 Using the System Opening the Program Guide There are two ways to open the Program Guide : • Press the GUIDE button. • Press the MENU button and then select the Program Guide option. Selecting a Program in the Program Guide 1. Use the NUMBER PA D buttons to enter the desired channel number . The Program Guide displays a block o ...
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Page 29 Using the Browse Banner Page 29 Closing The Program Guide T o close the Program Guide and not change the ch annel, press the remote control CANCEL button. The receiver displays the program you were watching before you opened the Program Guide . Using the Pr ogram Banner The Program Banner provides informati on about the p rogram you are wat ...
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Page 30 Chapter 3 Using the System 2. Change the channel: • Enter the channel number for th e program that you want, using the NUM BER P AD buttons •P r e s s t h e UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program. Press the LEFT ARROW button to return to the current progr ...
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Page 31 Ordering Pay Per V iew Programs Page 31 Ordering Pay Per Vi ew Programs 1. Highlight the desired pay p er view program in the Program Guide . The pay per view programs are liste d with the channel number as PPV in the Program Guide . Note : The appearance of this screen may be different on your receiver . This screen shows the full Program ...
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Page 32 Chapter 3 Using the System At the confirmation menu: 4. Select the Ye s option to confirm the purchase. The pay per view fee will be added to your bill. Select the No or Cancel option to cance l the purchase. Note : Once you confirm an o rder for a pay per view prog ram, you cannot cancel the order and you wi ll be billed for it. Using Them ...
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Page 33 DISH Home Interact ive TV Applications Page 33 DISH Home Interactive TV Applications Press the DISH button on your remote control to use the Dish Home Interactive TV Applications . Y o u can order channe ls, check the news and weather , and even play games. Using Favorites List s Favorites List s allow you to display only your favorite chan ...
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Page 34 Chapter 3 Using the System Creating or Changing a Favorites List Y ou can create, add channels to, and remove channels from, a Favorite s List . 1. Press the MENU button. 2. Select the Favorites option. 3. Select the Favorites List that you want to create or change. 4. Select the Modify List optio n. Note : At any time you can select the Cl ...
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Page 35 Using Favorites Lists Page 35 Making a Favori tes List Active If the Program Guide is open , press the GUIDE button to select the next Favorites List . Press the GUIDE button again to scan through all the available lists . Changing the Name of a Favorites List 1. Press the MENU button. 2. Select the Favorites option. 3. Select the Favorites ...
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Page 36 Chapter 3 Using the System Using T imers Event timers let you to set up the receive r to tune in future programs and/or record them on a VCR. An “e vent” is a program, sports eve nt, pay per view movie or anything else on satellite TV . • Y ou can set an automatic event timer for a program listed with start and stop times in the Progr ...
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Page 37 Using T imers Page 37 Before an Event Timer Operates Five minutes before an event timer op erates, the receiver displays a small blinking “clock” symbol on the TV sc reen. This symbol disappears when the program begins. While the symbol is displa yed, you may do either on e of the following. • Press the CANCEL button to clear the symb ...
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Page 38 Chapter 3 Using the System 3. Select a T imer Frequency option. Notice that a check mark displays in the box selected. 4. Select the Create option to save the event timer. 5. The receiver d isplays a timer symbol in the Program Guide , and also when you press the INFO button to get information about the program. Setting Up a Manual Event Ti ...
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Page 39 Using T imers Page 39 10. Select the Create Timer option. 1 1. T o create another event timer select the Create op tion again. Note : Y ou cannot set a manual event timer for a pay per view event. Quick Record Y ou can quickly create a one-time VCR Event T imer . Do the following. 1. Highlight a future program in the Browse Banner , the Pro ...
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Page 40 Chapter 3 Using the System Maximum Number of Event Timers Y ou cannot create an unlimited number of event timers. If you try to create too many , the receiver displays a menu giving you the option to delete an existing timer . If you do not dele te an existing timer , you will not be able to create any new ones. Editing an Event Timer • Y ...
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Page 41 Using T imers Page 41 9. Select the Create T imer option. 10. T o edit another event timer either highlight that timer and select the Edit option again, or i f yo u do not want to edit an other event timer , press the CANCEL button. Deleting an Event T imer 1. Press the MENU button. 2. Select the Tim e r s option. The receiver displays the ...
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Page 42 Chapter 3 Using the System Event Timer Performance wh en the Receiver is Off If the receiver i s of f at the time an Auto-T une or VCR Event Time r is scheduled to operate, the receiver will turn on. Once the even t has ended, the receiver will turn of f, unless you pressed any remot e control or receiver front panel buttons du ring the ti ...
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Page 43 Setting Up a VCR for VCR T i mers Page 43 8. Make sure the VCR is turn ed on. Insert a rewound tape on which you want to record. Note : The receiver only starts and stops the VCR recording, but does not turn on the VCR. Y ou must turn on the VCR yourself. 9. T o test the new code, highlight the T est option. The receiver displays a message ...
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Page 44 Chapter 3 Using the System When Y ou Have Locked the Receiver If you try to access a locked item or open the Parent al and System Locks menu, the receiver displays a message prompting you to enter the password. The receiver allows you three tries to enter the correct password. If you fail to enter the correct pass word, the receiver does no ...
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Page 45 Using Locks Page 45 4. Enter and verify a password, using the number pad buttons. The receiver displays stars as you enter the digits of the password. 5. Memorize your password ! From now on, you must ente r this password to lock or unlock the receiver . 6. Highlight and select the OK option. Re-enter the password. All the locks you have se ...
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Page 46 Chapter 3 Using the System Use the following instructions to set program locks based on rating codes. When the rec eive r is locked, only someone who knows the password can watch these programs. 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, ente r the password using the number pad buttons. The receiver dis ...
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Page 47 Using Locks Page 47 Creating or Changi ng Channel Locks Note : You can lock any channel, includ ing pay per view chan nels. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as y ...
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Page 48 Chapter 3 Using the System Locking or Unlocking the Front Panel Buttons This keeps anyone from changing the channel using the fro nt panel buttons, but it does not lock the remote control buttons. T o lock the receiver front pa nel buttons, do the following: 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, en ...
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Page 49 Using Locks Page 49 5. If the receiver is not locked, you must lock it to put the lock you just created into effect. Hiding and Unhiding Adult Channels This option keeps the Program Guide , Themes lists, and the Browse Banner from displaying adult channels. It keeps anyone from choosing such channels by using the UP or DOWN AR ROW buttons o ...
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Page 50 Chapter 3 Using the System Unhide Lock optio n. Changing the Receiver Password 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, ente r the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the ...
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Page 51 Using Caller ID Page 51 Using Caller ID Caller ID displays on your TV the names of people as they call you if you subscribe to Caller ID from your local phone company . T o use this feature, make sure you hav e a phone line conn ected to the receiver and that the Caller ID feature is enabled. After you turn on Caller ID , it stays on until ...
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Page 52 Chapter 3 Using the System T o T urn the Caller ID On and Off 1. Press MENU . 2. Select the System Setup option. 3. Select the Inst allation option. 4. Select the Caller ID option. The following screen wi ll display . 5. Highlight Enable Caller ID or Disable Caller ID and press the SELECT button . 6. Select Save . Resetting to Factory Defau ...
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Page 53 Changing Program Languages Page 53 2. Select the System Setup option. 3. Select the Inst allation option. 4. Select the Factory Default s option.The receiver displays a W arning message, pr ompting you to con firm that you want to reset the receiver . 5. Select the Ye s option to confirm the reset. The receiver resets, and then displays the ...
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Page 54 Chapter 3 Using the System Limited Mo de Y ou can program your remote contro l in limited mode to keep from accidentally changing the channel on your TV or VCR. When you use the remote to control your TV in limited mode, you will on ly be able to use the POWER , MUTE , and VO L U M E buttons. Also, when yo u use the remote to control your V ...
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Page 55 Control Other Devices with the Remote Page 55 Scan for Device Codes If the code for your device is not listed in the tables in Chapter 4 , use this procedure to scan the remote cont rol’s memory for the device code. 9. Turn the device b ack on and try some othe r buttons to make sure they work. If the code works for other buttons, stop he ...
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Page 56 Chapter 3 Using the System Check the Device Codes Y ou can find out what device code you’ve set for each remote mode. Control a TV (or a Second TV) TV Mode Button T o use the remote to ope rate a television, you must press the TV mode button to set the remote to TV mode. The TV mode button ’ s back light turns ON to show that the remote ...
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Page 57 Control Other Devices with the Remote Page 57 Mute Button Press the MUTE button to turn off the s ound. Press it again to restore the sound. V olume Button Press the minus (-) side of this button to lo wer the sound volume. Press the plus (+) s ide of this button to raise the sound volume. Select Button The SELECT button works as the Ent er ...
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Page 58 Chapter 3 Using the System Y ou must use the remote control’ s VCR mode to control a DVD player . Power Button Press the blank POWER button to tur n the VCR ON or OFF . VCR/DVD Buttons •T h e RIGHT ARROW button is used to play , or to resume playing, a videotape or DVD. •T h e UP ARROW button is used to stop a videotape or DVD. •T h ...
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Page 59 Control Other Devices with the Remote Page 59 Control a T uner or Amplifie r Some of the features described below may not apply to your tuner or amplifier . See the device ow ner ’ s manual for details about the device’ s features. If a remote control button is not described in this section, it does not work for a tuner or amplifier . A ...
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Page 60 Chapter 3 Using the System 3. Press the plus (+) side of the VO L U M E button. 4. Press the 0 number button. 5. Press the POUND ( # ) button. The AUX mode button flashes three times. 6. Press the SAT mode button. 7. Press the plus (+) and minus (-) sides of the VOLUME button . The device’ s volume changes and the aux mode button lights i ...
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Page 61 T esting the System Page 61 T esting the System St arting a T est 1. Press the MENU button. 2. Select the System Setup option. 3. Select the Diagnostics option. T elephone Connection T est This test checks that the receiver tele phone connection is correct. Select the Connection option to begin the test. The re ceiver displays a message ask ...
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Page 62 Chapter 3 Using the System Notes ...
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Page 63 Chapter 4 Reference T roubleshooting T ables Use these tables if yo u have problems using th e system befor e calling the Customer Service Center . Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for e ...
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Page 64 Reference Chapter 4 On-Screen Messages This table describes some on-scree n me ssages in the order of their message numbers . Find the message number in the upper right corner of the message disp layed on your TV screen, and then find the matching number in this table. Message Number Possible Reason What to Do 11 2 Heavy rain, snow, or clou ...
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Troubleshooting Tables Page 65 Using the Remote Control 026 The receiver may have temporarily lost the satellite signal. Wait a few minutes to see if the me ssage is removed. Make sure that all required cables are in place, a nd check that a ll cable connections are tight and dry (for outdoor cables). Check that the Signal Strength bar in the QAM/S ...
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Page 66 Reference Chapter 4 Hearing A Program W atching A Program Using the Menus Using the Program Guide or the Browse Banner What Is Happening Possible Reason What to Do There is a good p icture o n the TV set, but you do not hear any sound. You may have muted the sound, or set the volume so low that you cannot hear it. Check the volume level on ...
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Troubleshooting Tables Page 67 Using Locks Changing Channels Using Favorite List s When you are using the Program Guide or Browse B anner , some channels are missing. You may have applied a Favorite List other than the list named All Chan . You may have set up the Program Guide so that when the receiver is locked, the Guide hides adult channels. Yo ...
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Page 68 Reference Chapter 4 Buying a Pay Per V iew Program Using the T elephone for V oice/Data/F AX You try to ch ange the All Chan list or the All Sub list. The receiver displays an ERROR message. The receiver will not allow you to change the All Chan list or the All Sub list. Choose another list to chan ge. Note: You can change the All Sub list ...
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Troubleshooting Tables Page 69 Using Event Timers Your comput er or FAX machine was receiving a FAX or modem transmission, but an error occurred. The receiver may have tried to call the Customer Service Center to send pay per view pur chase info rmation dur ing the FAX or mode call. When the receiver found that the telephone was busy, it automatica ...
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Page 70 Reference Chapter 4 TV Codes Programming in AUX mode : Press 0 before entering the TV code. TV Codes A Mark 670 Action 662 Admiral 514, 521, 605, 668, 669, 675 Aiko 727 Aiwa 751 Akai 570, 573, 659, 660, A-Mark 620 Amtron 657 Anam National 509, 541, 620, 651, 657, 661, 663, 698 AOC 505, 506, 519, 520, 573, 620, 627, 652, 653, 654, 659, 664, ...
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Page 71 Device Codes VCR Codes Programming in AUX mode : Press 1 before entering the VCR code. Memorex 590, 627, 653, 654, 659, 675, 678, 720 MGA 504, 505, 506, 542, 571, 573, 627, 652, 653, 654, 656, 660, 72 8 Mitsubishi 504, 505, 542, 570, 571, 572, 573, 597, 623, 627, 652, 653, 654, 656, 659, 660, 664, 665, 670, 671, 705, 728 Montgomery W ard 67 ...
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Page 72 Reference Chapter 4 Craig 591, 658, 675, 676, 681, 685, 687, 688 Curtis Mathes 554, 592, 594, 605, 607, 675, 677, 678, 679, 683, 684 Daewoo 506, 534, 546, 547, 559, 588, 684 Daytron 546 Denon 686 Dimensia 607 Dumont 549 Electrohome 512, 676, 687 Emerson 505, 506, 508, 509, 511, 512, 534, 559, 568, 588, 590, 618, 676, 678, 684, 687 Finlandia ...
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Page 73 Device Codes TV/VCR Combo Programming for combination d evices : Program the remote control in TV mode and then in VCR mode. DVD Player Codes Programming in AUX mode : Press 1 before entering the DVD code. T uner/Amplifier Codes Programming in AUX mode : Press 2 before entering the tuner/amplifier code. TV/VCR Codes Broks onic 748 Goldstar ...
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Page 74 Reference Chapter 4 DVD/VCR Combo TV/DVD Combo Codes Programming for combination d evices : Program the remote control in TV mode and then in VCR (or AUX - press 1 before entering the DVD code) mode. Y amaha 663, 730, 731, 732, 733, 745, 747 DVD/VCR Codes Go V ideo 692,693 JVC 689 RCA 690 Samsung 667,691 TV/DVD Codes Aiwa 751 Broks onic 752 ...
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Page 87 Index A Audio Changing Program Languages 53 Automatic Event Timer 36 B Back Panel, Receiver 10 Banner, Browse 29 Banner, Program 29 Browse Banner Displayin g Informat ion on Ot her Programs 29 Using the Browse Banner 29 Buttons Locking the Receiver Front Panel Control Buttons 48 Receiver Front Panel Control Buttons 9 C Caller ID 51 Changing ...
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Index Page 88 G Guide, Program 27 H Highlighting a Choice in a Menu List 26 Highlighting a Menu Option 25 I Information Problems and Solutions Tables 63 L Legal Notices 84 Lists of Choices in the Menus Multiple Choice Lists 25 Single Choice Lists 25 Locks Accessing a Locked Item or Opening the Locks Menu 44 Creating or Ch anging Cha nnel Locks 47 C ...
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Page 89 Index Page 89 Control Buttons 9 Locking the Front Panel Control Buttons 48 Power Light 9 Smart Card Access Door 9 Remote Control 11 Device Codes, Check the 56 Device Codes, Scan for 55 Remote Control Buttons 21 Using the Remote Control 65 Remote Control Modes 53 REN 84 Resetting the Receiver 52 Ringer Equivalence Numb er (REN) 84 S Selectin ...
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Index Page 90 Notes ...
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Page 91 Index Page 91 Notes ...
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Index Page 92 Notes ...
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Appendix Page 75 Limited W arranty This Limited Wa rranty is a legal doc ument. Keep it i n a safe place. Remember to ret ain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of war ranty. What the Warranty Covers This warranty extends o nly to the ori ginal user of th e equip ...
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Appendix Page 76 Legal Limit ations REPLACEMENT AS PROVIDED UNDER THIS W ARRAN TY IS YOUR EXCLUSIVE REMEDY . ECHOST AR SHALL NOT BE HELD LIABLE FOR ANY INCIDENT AL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED W ARRANTY ON THIS SYSTEM, NOR F OR ANY INCIDENT AL OR CONSEQUENTIAL DAMAGES RESUL TING FROM THE USE OF , OR INABILITY TO U ...
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Dish Network 123698 - page 87
Page 77 Limited W arranty Page 77 Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon w here you live, it co uld take three to five business days). Along with replacemen t equipment, you will receive a prepaid shipping label and instructions on how to retu rn the ...
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Dish Network 123698 - page 88
Appendix Page 78 Residential Customer Agreement THIS RES IDENTIAL CU STOM ER AGREEMENT IS EFFECTIVE UNTIL REP LACED. THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SER V ICE TO YOU. IF YOU D O NOT ACCEP T THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIA TEL Y AND WE WILL CANCEL YOUR SER VICE. IF YOU A ...
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Dish Network 123698 - page 89
Page 79 Residential Customer Agreement Page 79 C. Programming A vailability . Cert ain Services trans mit ted by us, including but not limited to some subscription Services, sporti ng events and broadcast network Services, may be blacked out in your area of reception. If you circumvent or attempt to circumvent any of these blackouts, you may be sub ...
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Dish Network 123698 - page 90
Appendix Page 80 supplement the programming, p rogramming packages or other Services previously of fered that have been deleted, rearranged or otherw ise changed. Y ou fur ther understand and agree you will not be entitled to any refund because of a change in the contents of any programming, programming packages, or other Services p rev iously offe ...
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Dish Network 123698 - page 91
Page 81 Residential Customer Agreement Page 81 other requests f or credit, you can contact our Commerc ial Customer Service Center by telephone or in writing. Y ou must contact us within sixty (60) days of the time you receive the billing statement for which you are seeking corrections. Fail ure to timely notify us of a dispute shall c onstitute ac ...
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Dish Network 123698 - page 92
Appendix Page 82 4. EQUIPMENT A. In order to receive the Services it will be necessary for you to pu rchase or lease certain reception equipment consisting prim arily of a DISH Netw ork compatible satel lite receiver , and remote control ("Equipment"). Y ou may also be provided with a conditional access card ("Smart Card") that ...
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Dish Network 123698 - page 93
Page 83 Residential Customer Agreement Page 83 B. Y ou shall notify us pro mptly of any defect in , damage to, or accident invo lving the equipment. All maintenance and repair of the equipment shall be performed by us or our designees. DISH Network may charge you for any repairs that are necessitated by any damage to, or misuse of, the Equipment. 6 ...
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Dish Network 123698 - page 94
Appendix Page 84 C. Applicable Law . This Agreement, including all matters relat ing to its validity , construction, performance and enforcement, shal l be governed by applicable federal law , the rules and regulat ions of the Federal C o mmunications Commission, and th e laws and regulations of the state and lo cal area where Service is provi ded. ...
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Dish Network 123698 - page 95
Page 85 FCC Compliance Page 85 For earlier products, the REN is separately shown on the label. This equipment uses the following Universal Service Order Code (USOC ) jacks: RJ-1 1C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply wit h the applicable FCC Part 68 rules and requirements adopted ...
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Dish Network 123698 - page 96
Appendix Page 86 Refer t o T r oubleshooting in Chapter 4 for a detailed description of recommended customer actions. If none of the remedies on the previo us page stops the radio interference, you should contact a licensed radio/televisio n technician, your satellite dealer , or call the Commercial Customer Service Ce nter at 1-800-454- 0843, for ...
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Dish Network 123698 - page 97
123698 Write the following information in the spaces provided below . Y o u may need to provide this information if you call the Service Center . T o get th e Conditional Access Numbers, display the Import ant System Information menu (see Ordering Y our Program Packages on p age 2). Purchase Location Name: Purchase Location T elephone Number: Recei ...
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