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Nortel Networks NN44200-300 - page 1
Nor tel CallPilot 1002r p Ser v er Hardw are Installation A TTENTION Clicking on a PDF hyperlink takes y ou to the appropriate page. If necessar y , scroll up or down the page to see the beginning of the ref erenced section. NN44200-300 . ...
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Nortel Networks NN44200-300 - page 2
Document status: Standard Document version: 01.01 Document date: 23 February 2007 Copyright © 2007, Nor tel Networks All Rights Reser ved. Sourced in Canada The inf or mation in this document is subject to change without notice . The statements, configur ations, technical data, and recommendations in this document are believ ed to be accurate and ...
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Nortel Networks NN44200-300 - page 3
RADISYS is a trademark of Radisys Corporation. SLR4, SLR5, and T ANDBERG are trademarks of T andberg Data ASA. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation US ROBO TICS, the US R OBO TICS logo , and SPOR TSTER are trademarks of US Robotics. WINZIP is a trademark of Nico Mar k Computing, Inc. XEON is a trademark of I ...
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Nortel Networks NN44200-300 - page 4
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Nortel Networks NN44200-300 - page 5
5 Publication History February 2007 CallPilot 5.0, Standard 01.01 of , 1002r p Ser v er Hardware Installation is issued f or general release Nor tel CallPilot 1002rp Ser ver Hardware Installation NN44200-300 01.01 Standard 5.0 23 Februar y 2007 Copyright © 2007, Nor tel Networks Nor tel Networks Confidential . ...
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Nortel Networks NN44200-300 - page 6
6 Publication History Nor tel CallPilot 1002rp Ser ver Hardware Installation NN44200-300 01.01 Standard 5.0 23 Februar y 2007 Copyright © 2007, Nor tel Networks Nor tel Networks Confidential . ...
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Nortel Networks NN44200-300 - page 7
7 Contents Chapter 1 How to get help 9 Chapter 2 1002rp server description 11 Server features 11 Slot assignments 15 Reference Documents 15 Network connectivity 18 Suppor ted peripheral devices 21 Chapter 3 Preparing for installation 23 Installation ov er view 23 Unpacking the 1002rp ser ver 26 Removing the front bezel and ser ver cov er 27 Inspect ...
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Nortel Networks NN44200-300 - page 8
8 Contents Nor tel CallPilot 1002rp Ser ver Hardware Installation NN44200-300 01.01 Standard 5.0 23 Februar y 2007 Copyright © 2007, Nor tel Networks Nor tel Networks Confidential . ...
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Nortel Networks NN44200-300 - page 9
9 Chapter 1 Ho w to g et help This section e xplains how to get help for Nor tel products and ser vices. Getting help fr om the Nor tel W eb site The best wa y to get technical suppor t f or Nor tel products is from the Nor tel T echnical Suppor t Web site: h ttp://www .nor tel.com/suppor t This site provides quic k access to software, documentatio ...
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Nortel Networks NN44200-300 - page 10
10 Chapter 1 How to get help Getting help from a specialist b y using an Express Routing Code T o access some Nortel T echnical Solutions Centers , you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nor tel product or ser vice. T o locate the ERC for y our product or ser vice, go to: h ttp://www .nor tel.co ...
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Nortel Networks NN44200-300 - page 11
11 Chapter 2 1002rp server description In this chapter "Ser ver f eatures" (page 11) "Slot assignments" (page 15) "Network connectivity" (page 18) "Network connectivity" (page 18) "Suppor ted peripheral de vices" (page 21) Ref erence documents Server features Introduction This section provides a gen ...
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Nortel Networks NN44200-300 - page 12
12 Chapter 2 1002rp ser ver description En vir onmental specifications Environmental condition Specification Operating temperature 10 Ct o3 5 C (50 Ft o9 5 F) Maximum rate of change must not exceed 10 C (50 F) per hour. Non-operating (storage) temperature -40 Ct o7 0 C (-40 F to 158 F) Non-operating humidity 95%, non-condensing at 30 C (86 F) Alti ...
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Nortel Networks NN44200-300 - page 13
Server features 13 Alarm board The alar m board is located under the baseboard. It connects to the status displa y panel on the front. Rear panel diagram The follo wing diagram shows the slot locations in the rear panel, and the power s witch and power input f or an AC ser ver . The rest of the diagram is the same f or AC or DC ser v ers. Nor tel C ...
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Nortel Networks NN44200-300 - page 14
14 Chapter 2 1002rp ser ver description Overhead view of empty server showing PCI and ISA connectors The follo wing diagram shows the location of the PCI, SBC, and ISA connectors inside the ser ver . The view in the diagr am is from the rear of the ser ver . F or slot assignments, see "Slot assignments" (page 15) . Y ou must be able to id ...
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Nortel Networks NN44200-300 - page 15
Slot assignments 15 Slot assignments Introduction The slot assignment tables show the f ollowing: • the ph ysical location of boards inside the ser ver , relative to other boards • the order in which boards are installed (f or example , board #1, 2, 3) • how the boards are represented in some CallPilot Manager applications (such as the Mainte ...
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Nortel Networks NN44200-300 - page 16
16 Chapter 2 1002rp ser ver description Nor tel CallPilot 1002rp Ser ver Hardware Installation NN44200-300 01.01 Standard 5.0 23 Februar y 2007 Copyright © 2007, Nor tel Networks Nor tel Networks Confidential . ...
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Nortel Networks NN44200-300 - page 17
Slot assignments 17 Slot definition and slot numbering In these tables , the ter m slot refers to the a vailab le slot openings in the chassis, not the PCI or ISA connectors inside the server . Look at the ser v er from the rear (see "Rear panel diagram" (page 13) ). The slots are numbered from right to left, 1 to 20. Now , look at the s ...
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Nortel Networks NN44200-300 - page 18
18 Chapter 2 1002rp ser ver description Slot number CallPilot-assigned board label a Meridian 1*/ Communication Server* 1000 T1/SMDI Slot 13 (PCI Slot 5) BRD13 MPB16-4 #2 (optional) D/480JCT-2T1 Slot 14 (PCI Slot 6) BRD14 MPB16-4 #2 (optional) or MPB96 #2 (optional) MPB96 board #2 (optional) Slot 15 (PCI Slot 7) BRD15 MPB16-4 #2 (optional) D/480JCT ...
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Nortel Networks NN44200-300 - page 19
Network connectivity 19 Sample network setup: Meridian 1 The f ollowing diagr am shows a CallPilot ser ver sample network setup with a Meridian 1 s witch. The Meridian 1 s witch can be one of the f ollowing: • Option 11C or Option 11C Mini • Option 51C • Option 61C • Options 81 and 81C Sample network setup: Comm unication Ser ver 1000 The f ...
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Nortel Networks NN44200-300 - page 20
20 Chapter 2 1002rp ser ver description Switch connectivity F or more details about how the 1002r p ser ver and switch connection is established, ref er to the Installation and Configuration T ask List (NN44200-306). CallPilot ELAN subnet and Nor tel server subnet setup The 1002r p ser v er provides 10/100Base-T Ether net connectivity through NICs ...
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Nortel Networks NN44200-300 - page 21
Suppor ted peripheral devices 21 The Nor tel ser ver subnet and ELAN subnet must be properly configured f or correct CallPilot operation. T o ensure correct configuration, Nor tel recommends that you consult a netw ork specialist. Remote access connectivity The RS-232 COM1 connector on the rear of the 1002r p ser ver pro vides the connection to a ...
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Nortel Networks NN44200-300 - page 22
22 Chapter 2 1002rp ser ver description Device Description Monitor, keyboard, and mouse • 15-in. monitor: NTRH9011 or N0038380 LCD monitor. Since the monitor is an external device, it requires its own AC power source. • Keyboard: NTRH9013 • Mouse: NTRH9014 Nor tel CallPilot 1002rp Ser ver Hardware Installation NN44200-300 01.01 Standard 5.0 2 ...
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Nortel Networks NN44200-300 - page 23
23 Chapter 3 Preparing f or installation In this chapter "Installation overview" (page 23) "Unpacking the 1002r p ser ver" (page 26) "Removing the front bezel and ser ver cov er" (page 27) "Inspecting the ser v er inter ior" (page 29) Installation overvie w Introduction This section provides an overview of th ...
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Nortel Networks NN44200-300 - page 24
24 Chapter 3 Preparing for installation Step Description Check 2 Unpack the server, and ensure you have all the items you need (see "Unpacking the 1002rp server" (page 26) ). Complete the following checklists that are provided in the Installation and Configuration Task List (NN44200-306): • "CallPilot software media and documentati ...
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Nortel Networks NN44200-300 - page 25
Installation ov er view 25 Step Description Check Note: If you are connecting the optional Nortel server subnet, do not power up unless your antivirus programs and Nortel security updates are installed first. • Connect the 1002rp server to the CLAN hub or switch (optional) (see "Connecting the server to the Nortel server subnet (optional)&qu ...
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Nortel Networks NN44200-300 - page 26
26 Chapter 3 Preparing for installation CA UTION Aler ts you to situations where data can be lost or damaged, equipment can be damaged, actions can result in ser vice interruption, and productive time can be lost. A TTENTION Provides inf or mation that is essential to the completion of a task. Unpacking the 1002rp server Introduction F ollow this p ...
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Nortel Networks NN44200-300 - page 27
Removing the front bezel and server cov er 27 What is next? Remov e the server cov er so that you can inspect the interior of the ser ver . See "Removing the front bezel and ser v er cov er" (page 27) . Removing the front bezel and server cover Introduction T o access the server interior , you must remo ve both the front bez el and the se ...
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Nortel Networks NN44200-300 - page 28
28 Chapter 3 Preparing for installation —End— T o remove the ser ver cover Step Action D ANGER High current inside the chassis can cause sev ere injur y . CA UTION T ak e precautions to protect inter nal components. Electrostatic discharge (ESD) can render boards damaged or unusable . Wear an ESD wrist strap . 1 Remov e the front bezel (see &qu ...
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Nortel Networks NN44200-300 - page 29
Inspecting the ser ver interior 29 2 Loosen the three thumbscrews at the rear of the top cov er . 3 Remov e the ser ver cov er by pulling the co ver tow ard the rear of the chassis, and then lifting it up and off. 4 Clip the lead from your ESD wrist strap to an unpainted metal section of the chassis. —End— What is next? Continue with "Insp ...
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Nortel Networks NN44200-300 - page 30
30 Chapter 3 Preparing for installation IF THEN components have become loose secure them. Refer to the procedures in the Installation and Configuration Task List (NN44200-306). you are satisfied that the 1002rp server has arrived at your site undamaged replace the server cover and proceed with the hardware installation. See "Installation check ...
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Nortel Networks NN44200-300 - page 31
Inspecting the ser ver interior 31 2 Apply pressure e venly until the bezel snaps onto each ball stud. 3 Close and loc k the double doors of the front bezel. —End— Nor tel CallPilot 1002rp Ser ver Hardware Installation NN44200-300 01.01 Standard 5.0 23 Februar y 2007 Copyright © 2007, Nor tel Networks Nor tel Networks Confidential . ...
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Nortel Networks NN44200-300 - page 32
32 Chapter 3 Preparing for installation Nor tel CallPilot 1002rp Ser ver Hardware Installation NN44200-300 01.01 Standard 5.0 23 Februar y 2007 Copyright © 2007, Nor tel Networks Nor tel Networks Confidential . ...
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Nortel Networks NN44200-300 - page 33
33 Chapter 4 P ower suppl y installation In this chapter "Saf ety precautions" (page 33) "Installing the second power supply module (A C or DC)" (page 34) "DC wire gauge tables" (page 36) "DC rac k cabling" (page 37) "About the power distribution unit" (page 40) "Bringing power and ground into ...
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Nortel Networks NN44200-300 - page 34
34 Chapter 4 P ower supply installation Installing the second power supply module (A C or DC) Introduction One power supply module is shipped installed. The second power supply module must be installed on-site. A C versus DC systems The power supply modules are similar in appearance f or both AC and DC 1002r p ser vers. The procedures in this secti ...
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Nortel Networks NN44200-300 - page 35
Installing the second pow er supply module (AC or DC) 35 T o install the power supply module D ANGER High current inside the chassis can cause sev ere injur y . The ser ver is shipped with one pow er supply module installed in the bottom power supply ba y . Y ou must install the second power supply module, as described here: Step Action 1 Align the ...
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Nortel Networks NN44200-300 - page 36
36 Chapter 4 P ower supply installation 3 Secure the power supply module to the chassis with two thumbscrews at the corners of the power supply f aceplate. —End— What is next? Do one of the follo wing: IF THEN this is an AC-powered server continue with "Installing the server" (page 43) on page "Installing the server" (page 4 ...
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Nortel Networks NN44200-300 - page 37
DC rac k cabling 37 Length #10 AWG #8 AWG #6 AWG Junction box #4 AWG Junction box #4 AWG 0-210 m (700 ft) no no no no yes Over 210 m (700 ft) no no no no no Notes: 1. The cabinet and module ground wire specification is #10 AWG insulated green safety ground wire. 2. The cabinet conduit can be 19.1 mm (0.75-in.) or 31.8 mm (1.25-in.), and must be ins ...
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Nortel Networks NN44200-300 - page 38
38 Chapter 4 P ower supply installation Note: The cables are marked with Red and Green tape. The cables with the Red tape connect to the Negativ e (-) Red side (on the left in the photograph), and the cab les with the Green tape connect to the P ositiv e (+) Green side (on the right in the photogr aph). The sides are identified on the pow er conne ...
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Nortel Networks NN44200-300 - page 39
DC rac k cabling 39 Rack power and gr ounding T o ensure a complete pow er and grounding installation: • In rac kmount ser ver installations, ensure the CallPilot ser ver chassis and equipment racks are isolated from other f oreign sources of ground. Acceptable isolation methods include: isolation pads, grommeted washers, chassis side rail strips ...
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Nortel Networks NN44200-300 - page 40
40 Chapter 4 P ower supply installation the same ser vice panel as CallPilot and the switch, whether or not the equipment is AC- or DC-pow ered. -48 V DC power distrib ution rationale • Minimum installation is one power distribution unit (PDU) with four 48 V DC branch circuits fused at 20 amperes. • The customer must be ab le to shut off any br ...
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Nortel Networks NN44200-300 - page 41
About the power distribution unit 41 A PDU can distr ibute pow er to a maximum of four pow er supply units that can be installed in two or more ser vers . Theref ore, if there are three or f our ser vers installed in a r ack, then you must install a second PDU . Note: The power supply module installs in the ser ver . It does not ref er to a UPS , w ...
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Nortel Networks NN44200-300 - page 42
42 Chapter 4 P ower supply installation Bringing power and gr ound into the PDU Introduction Install BA T/BA TRTN wires in pairs. Each pair of wires supplies voltages to a module through a power harness. The module har nesses are installed in the cabinet PDU and connected to the modules at the factory . See "About the power distrib ution unit& ...
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Nortel Networks NN44200-300 - page 43
43 Chapter 5 Installing the ser ver and connecting the peripheral de vices In this chapter "Installing the ser v er" (page 43) "Preparing the modem" (page 44) "Connecting peripherals to the ser v er" (page 47) "Connecting the ser v er to the ELAN subnet" (page 49) "Connecting the ser ver to the Nor tel s ...
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Nortel Networks NN44200-300 - page 44
44 Chapter 5 Installing the server and connecting the peripheral de vices W ARNING Do not connect the ser ver to the pow er yet. Preparing the modem Introduction Y ou require a modem to suppor t remote dial-up access to the CallPilot ser ver . The modem also enab les Nor tel technical suppor t to connect to your CallPilot server f or troubleshootin ...
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Nortel Networks NN44200-300 - page 45
Preparing the modem 45 T o set the modem DIP switches Use a pair of tweez ers or a small screwdriv er to set the DIP switches as described in the Change to column of the f ollowing tab le: Note: ON is down. OFF is up. DIP switch Default setting Change to Function 1 OFF OFF Data Terminal Ready (DTR) override • OFF: Normal DTR operations. (The comp ...
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Nortel Networks NN44200-300 - page 46
46 Chapter 5 Installing the server and connecting the peripheral de vices DIP switch Default setting Change to Function 4 OFF OFF Command mode local echo suppression • OFF: Displays keyboard commands. • ON: Suppresses echo. 5 ON ON Auto answer suppression • OFF: The modem answers on the first ring, or higher if specified in NVRAM. • ON: Dis ...
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Nortel Networks NN44200-300 - page 47
Connecting peripherals to the ser ver 47 Connecting peripherals to the server Rear panel connectors Note: The abov e diagr am shows the pow er switch and power input f or an AC server . The rest of the diagram is the same for A C or DC ser vers . For peripheral de vice connections, this picture applies to AC and DC ser vers. T o connect the mouse, ...
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Nortel Networks NN44200-300 - page 48
48 Chapter 5 Installing the server and connecting the peripheral de vices 2 Plug the ke yboard/mouse dual cable into the PS/2 connector on the SBC card f aceplate (see "Rear panel connectors" (page 47) ). 3 Plug the k eyboard and mouse into the appropriate connectors on the ke yboard/mouse dual cable . 4 Plug the monitor into the monitor ...
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Nortel Networks NN44200-300 - page 49
Connecting the ser ver to the ELAN subnet 49 the power outlets of the CallPilot ser ver and the po wer outlets of the s witch. 7 Connect the pow er cord to the modem, and plug the other end into a wall receptacle or power bar . Note: Ensure that the power source is consistent with the SBC f or all ancillar y equipment. 8 T urn on the modem. —End? ...
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Nortel Networks NN44200-300 - page 50
50 Chapter 5 Installing the server and connecting the peripheral de vices 2 Locate the MA C address label on the back of the chassis that identifies the ELAN controller MAC address . 3 Record the MA C address on the Configuration Wizard worksheet that is provided in the Installation and Configuration T ask List (NN44200-306). Y ou need the MA C ...
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Nortel Networks NN44200-300 - page 51
Connecting the ser ver to the Nor tel ser ver subnet (optional) 51 Connecting the server to the Nor tel ser ver subnet (optional) Introduction This section provides instructions to connect the ser ver to the Nor tel ser ver subnet. Note: The Nor tel ser ver subnet is optional. Howe ver , a Nor tel ser ver subnet is required to suppor t desktop and ...
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Nortel Networks NN44200-300 - page 52
52 Chapter 5 Installing the server and connecting the peripheral de vices Installing the Nor tel software feature dongle Introduction The software f eature ke y is a secur ity device that stores the unique serial number of the server . The f eature ke y is embedded in the Nor tel software f eature dongle, which plugs into the parallel por t. An ill ...
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Nortel Networks NN44200-300 - page 53
Connecting the ser ver to pow er 53 Note: The parallel por t is also known as the printer por t or LPT1. It is located at the back of the ser ver . See the diagr am on page "Rear panel connectors" (page 47) . 2 If the software f eature ke y is not preinstalled in the dongle, remo ve it from the plastic bag, and carefully inser t it into t ...
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Nortel Networks NN44200-300 - page 54
54 Chapter 5 Installing the server and connecting the peripheral de vices Note: F or details on the DC power source f or 1002r p DC ser vers, see "Installing the second power supply module (AC or DC)" (page 34) T o connect the 1002rp A C server to po wer Step Action W ARNING The power outlets used by the CallPilot ser ver and its per iphe ...
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Nortel Networks NN44200-300 - page 55
Connecting the ser ver to pow er 55 2 Plug the other end into a wall receptacle or power bar . —End— T o connect the 1002rp DC server to power Step Action D ANGER • Only qualified personnel can alter electr ical connections. • Ensure the power distribution unit (PDU) is tur ned off until you are instructed to tur n it on. 1 Connect the DC ...
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Nortel Networks NN44200-300 - page 56
56 Chapter 5 Installing the server and connecting the peripheral de vices —End— T o star t the server Step Action 1 Press the ser ver power s witch to star t the ser ver . 2 Obser ve the P ower-On Self T est (POST) and initialization messages on the monitor . 3 Let the mini-setup sequence run until you are prompted to login to the operating sys ...
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Nortel Networks NN44200-300 - page 57
57 Appendix A EMC emission le vel pr otection f or the 1002rp Server T o low er the EMC emission lev el, ferrite cores are installed with one loop (see diagram below) on the f ollowing e xter nal cables: • F errite Core (TDK and par t number ZCA T3035-1330) — for the triple DS30X I/O cable (Nor tel and par t number NTRH2014), at each end of the ...
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Nortel Networks NN44200-300 - page 58
58 Appendix A EMC emission lev el protection for the 1002r p Ser ver Ferrites secured to an external cable The f errites are secured to the appropriate cable with plastic enclosure clips. T y wraps are added to the cab le loop. Nor tel CallPilot 1002rp Ser ver Hardware Installation NN44200-300 01.01 Standard 5.0 23 Februar y 2007 Copyright © 2007, ...
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Nortel Networks NN44200-300 - page 59
59 Inde x Symbols/Numerics 703t ser ver environmental specifications 12 A adapter softw are feature ke y , illustration 52 alarm board 13 C checklist installation 23 CLAN media access control address 51 Communication Ser ver 1000 and CallPilot ser ver network diagr am 19 connecting peripherals to the ser v er 47 connecting the ser ver 53 connectiv ...
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Nortel Networks NN44200-300 - page 60
60 Index ser ver 11 f eatures, front panel diagram 12 front bezel 27 G grounding guidelines 36 I illustration modem 44 software f eature k ey adapter 52 TLAN 19 inspecting ser ver interior 29 installation checklist 23 IRQ mapping table 18 K ke yboard connecting to the ser v er 47 description 22 ke yloc k 52 M M1 and CallPilot ser ver netw ork diagr ...
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Nortel Networks NN44200-300 - page 61
Index 61 removing front bezel 27 ser ver co ver 28 replacing ser ver co ver 30 S saf ety inf or mation 33 serial number of the ser ver 52 ser ver connecting peripherals 47 environmental specifications 12 power connection 53 serial number 52 setting modem DIP s witches 45 slot assignments 15 slot definition 17 slot numbering 17 software f eature k ...
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Nortel Networks NN44200-300 - page 62
62 Index Nor tel CallPilot 1002rp Ser ver Hardware Installation NN44200-300 01.01 Standard 5.0 23 Februar y 2007 Copyright © 2007, Nor tel Networks Nor tel Networks Confidential . ...
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Nortel Networks NN44200-300 - page 63
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Nortel Networks NN44200-300 - page 64
Nor tel CallPilot 1002r p Ser ver Hardw are Installation Copyright © 2007, Nor tel Networks All Rights Reser ved. Publication: NN44200-300 Document status: Standard Document version: 01.01 Document date: 23 Februar y 2007 T o provide feedbac k or to repor t a problem in this document, go to w ww .nor tel.com/documentfeedback Sourced in Canada The ...
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