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Manual Avaya 1200

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  • Avaya 1200 - page 1

    Av a y a 1 2 0 0 S e r i e s I P Desk phones with SIP So ft w ar e — Us er Guide IP Offic e 8.0 Document S t atus: Stan da rd Document V ersion: 02.04 Document Number: A V40050-1 1 1 Date: November 201 1 ...

  • Avaya 1200 - page 2

    © 2011 A vaya Inc. All Rights Reserved. Notic es While reas onable efforts have been made to ensure that the information i n this document is co mplete and accu rate at the time of printing, A vaya assumes no liability for any errors. A vaya reserves the right to make changes an d corrections to the informatio n in this document without th e oblig ...

  • Avaya 1200 - page 3

    3 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Avaya 1200 - page 4

    Contents 4 Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Entering text using the IP D eskphone dialpad . . . . . . . . . . . . 41 Configuring the dialpad to alphanume ric dialing . . . . . . . 44 Accessing the Avaya 1200 Series IP Deskphone . . . . . . . 46 Logging on . . . . . . . . . . . . . . . . . ...

  • Avaya 1200 - page 5

    Contents 5 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 78 Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 80 Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Making a c ...

  • Avaya 1200 - page 6

    Contents 6 Editing a contact in your Address Book . . . . . . . . . . . . . . . . 110 Copying information to the Addr ess Book . . . . . . . . . . . . . . 114 Searching for a contact in th e Addres s Book . . . . . . . . . . . . 116 Using the Search feat ure in the Ad dress Book . . . . . . . 117 Using the Search feature . . . . . . . . . . . . . . ...

  • Avaya 1200 - page 7

    Contents 7 Configuring custom settings . . . . . . . . . . . . . . . . . . . . . . . 149 Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Assigning functions to programmable keys . . . . . . . . . . . . . 150 Erasing a programmable key . . . . . . . . . . . . . . . . . . . . . . . . 152 Restoring the default setti ...

  • Avaya 1200 - page 8

    Contents 8 Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 18 ...

  • Avaya 1200 - page 9

    Welcome 9 W elcome The Avaya 1200 Ser i es offers two mo dels of IP Deskphones: the Avaya 1220 and the123 0 IP Deskphones. The Avaya 1220 a nd 1230 IP Deskphones brin g voic e an d data to your desk to p by co nn e ctin g dir ec tly to a Local Area Network (LAN) through an Ethern et connection. The IP Deskphones communicatee using Session Initiated ...

  • Avaya 1200 - page 10

    Welcome 10 • high quality speakerphone • hearing aid comp atibility • handset jack • headset jack • 10/10 Ethernet port s — one Ethernet port fo r LAN connection — one Ethernet port fo r op tional PC connection • Power over Ethernet (PoE) through th e LAN port, or power thro ugh a supported AC adapter • Accessory Expansion Module ...

  • Avaya 1200 - page 11

    Welcome 11 Figure 1: A vaya 1220 IP Deskphone ...

  • Avaya 1200 - page 12

    Welcome 12 Figure 2: A vaya 1230 IP D eskphone This section de scribes the co ntrols on the 120 0 Series IP Deskp hones. Your IP Deskphone can have fixed keys with icons or with labels. This document pr es en ts bo th ver sion s of the fixe d key. When a messa ge is waiting, the red Message Waiting/Inco ming Call indicator LED at the top center of ...

  • Avaya 1200 - page 13

    Welcome 13 Line keys or speed dial keys are located on either side of the disp lay area and are labeled on the LCD display. Yo u can program these keys as either line or spee d dial keys (for one touch dial ing). These keys select which line is in use when the IP Deskphone is active and also act as status monitoring keys when a number is set as a s ...

  • Avaya 1200 - page 14

    Welcome 14 (Redial) Press the Redial key to display a list of 15 most recently dialed numbers.You can select a number from the red ial list an d th en dial it, save in the phonebook, delete, or ch eck information about the call. (Directory) Press the Directory key to access your phonebook. Use the Navigation Key Cluster to scroll through menus and ...

  • Avaya 1200 - page 15

    Welcome 15 (Handsfree) Press the Handsfree key to activate the built-in speake r an d m icro p ho ne . Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Use the Enter key, at the center of the Navigation Key Cluster , to select menu items or to confirm changes. Note: The Enter key has the same funct ...

  • Avaya 1200 - page 16

    Welcome 16 IP Deskphone display Your Avaya 1200 Series IP Deskphone display is divide d into two display areas: • The upper display area is for information such as caller number , caller name, feature prompt string, user -e ntered digits, date and time information, and teleph one information. • The lower display area provides la bels for the fo ...

  • Avaya 1200 - page 17

    Welcome 17 dif ferent features and menu s depending on the st ate of the IP Deskphone and the menu you acc ess. Table 1 on page 17 lists the context-sensitive soft keys that you can use to access menu items.. T able 1: M enu items acce ssed through context-sens itive soft keys (Par t 1 of 4) Item Function Feature Press the Feature soft key to activ ...

  • Avaya 1200 - page 18

    Welcome 18 Feature — Account Code — Voicemail On — Twin —R e l a y O n —R e l a y — Extension Login — Extension Logout — Conference Meet Me — After Call Work — Follow Me Here/Cancel — Follow Me To — Call Record Msgs Press the Msgs context-sen sitive sof t key to access the following features: 1. Voice Mail—use to call your ...

  • Avaya 1200 - page 19

    Welcome 19 More… When you press the More… context- sensitiv e soft key, a different selec tion of context-sensit ive soft keys appears. abc or 123 Press the abc context-sensitive soft key to • abc context-sensitiv e soft key must be displayed. • abc context-sensitive soft key to display the 123 context-sensitive soft key on th e menu list. ...

  • Avaya 1200 - page 20

    Welcome 20 Idle display screen after dial pad input After you enter information usin g the di al pad (there is no dial tone or preceding lin e selection), the cont ext-sensitiv e soft keys displaye d on the idle screen appear as shown in Tabl e 7 on page 42 . Prefs 4. Language—use to change the interface language. 5. Misc Options—use to ac cess ...

  • Avaya 1200 - page 21

    Welcome 21 Table 2 on page 21 lists the context-sensitive soft keys that you can u s e to access menu items after dial pad input. In-call context-sensitive soft keys When a call is active, use the contex t-sensitive soft keys to access menu items. T able 2: M enu items access ed after dial pa d input through context-sensitive soft keys Item Functio ...

  • Avaya 1200 - page 22

    Welcome 22 Table 3 on page 22 lists the context-sensitive soft keys you ca n use to access menu items duri ng an in-call session. T able 3: M enu items acce ssed during an in -call session through context-sensitive soft keys (Part 1 of 7) Item Function Trnsfer Press the Trnsfer context-sensitive soft key to transf er th e current call to another lo ...

  • Avaya 1200 - page 23

    Welcome 23 Audio Voice • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-law) • G729 (729 code c) • PCMA (standard a-law) Audio Note: Y ou can change t he audio settings to improve audio quality based o n the available b ...

  • Avaya 1200 - page 24

    Welcome 24 Activate The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call th at the user placed on hold). Note: The Activate context- sensitive soft key never appears at the same time as the Audio con te ...

  • Avaya 1200 - page 25

    Welcome 25 More… • If you press the More… context-sensitive soft key once from the first menu list, you access the following context- sensitive soft keys: [NewCall] [More.…] • If you press the More… context-sensitive soft key from the first menu lis t twice, you access the following context- sensitive soft keys: [Prefs] [ ] [ ] [More… ...

  • Avaya 1200 - page 26

    Welcome 26 When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list. Prefs Press the Prefs co ntext-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display setting s of the LCD screen. T able 3 ...

  • Avaya 1200 - page 27

    Welcome 27 Prefs 2. Audio—use to adjust tones and volume setting. 3. Feature Options—use to configure the following: — Call Ignore Action — Call Fwd Notification — Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone. 4. Language—use to change the interface language. 5. Misc Opt ions—use to ac cess the ...

  • Avaya 1200 - page 28

    Welcome 28 Prefs 6. Network—use to access the following: —S e r v e r S e t t i n g s — Device Settings — Diagnostics — Disable screensaver — Licensing —L o c k 7. User Settings—use to modify the following: — Call Settings More… Press the More… context-sensitive soft key to return to the first menu list of cont ex t-sensitive ...

  • Avaya 1200 - page 29

    Welcome 29 Navigation keys This section provides information abou t keys you can use to navigate within the menus of your IP Deskphone. You can select menu items in one of th e following ways: • Menu items are sorted b y number. Press the correspo nding number on the dialp ad and then press the Select soft key . • Use the navigation key to scro ...

  • Avaya 1200 - page 30

    Welcome 30 Table 4 on page 30 describes the navigation keys and their functions. T able 4: Navigation keys and function s (Part 1 of 2) Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluste r to: • Scroll long lines of text when you view caller ID. Note: The IP Deskphone automatically scrolls long lines o ...

  • Avaya 1200 - page 31

    Welcome 31 A vailable IP Deskphone call features The 2000 Series IP Deskpho nes are su pported by the Avaya IP Office 8.0 call server. Your system administrator uses IP Office to assign call features to your IP Deskphone. To determine which featur es are available or to activa te features, c ontact your sy stem administrato r or service provider. N ...

  • Avaya 1200 - page 32

    Welcome 32 providers require that you enter a Director y Number (DN) to initiate a call, for example, 555-5555. Cont act your system administrator to determine whet he r you r Call Serv er suppo rts SIP addre ss dialing . Security features Before you can use your IP Deskphon e, an ID and passwor d must be assigned to your IP Deskphone. This secur i ...

  • Avaya 1200 - page 33

    Regulatory and safety information 33 Regulator y and safety information • This equipm ent complies with FCC radiation ex posure limits set f orth for an uncontrolled enviro nment. This equipment should be installed and operated with a minimu m dista nce of 20cm between the radiator and your body (excluding the handse t). This transmitter must not ...

  • Avaya 1200 - page 34

    Regulatory and safety information 34 Table 6 lists Safety compliance for various jurisdictions . Australia: AS/AC IF S004 : Voice Frequency Performan ce Requirements for Customer Equipm ent European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipm ent - Immunity charac ...

  • Avaya 1200 - page 35

    Regulatory and safety information 35 DenAn regulator y notice for Japan ...

  • Avaya 1200 - page 36

    Getting started 36 Getting star ted This section provides information abou t how to use the Avaya 1200 Series IP Deskphones. Carefu lly read each of the followoing sections before you opera te your IP Deskphone: • “Before you begin” on page 36 • “Connecting the components” on page 36 • “Entering text” on page 40 • “Accessing t ...

  • Avaya 1200 - page 37

    Getting started 37 Figure 3: Connections on A vaya 1200 Series IP Deskph ones Attaching the foot stand (optional) Attach the foot stand in the appr op riate slots depending on the desired angle for your Avaya 1200 Series IP Deskphone. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25-degree angle. WA R N I N G Ensure ...

  • Avaya 1200 - page 38

    Getting started 38 If you insert the foot stand into the lo wer slots, your IP Deskphone sits at a 55-degre e angle. 1. Align the bottom tabs on the foot stand with the p osition 1 slots or the position 2 slots on the back of your IP Deskphone. In position 1, the IP Deskphone sits at a 25-degree angle . In position 2, the IP Deskphone sits at a 55- ...

  • Avaya 1200 - page 39

    Getting started 39 Connecting AC power (optional) Your Avaya 1200 Series IP Deskphone suppor ts AC power and Power over Ethernet (PoE). For AC po wer, use only the Avaya-approved Globa l Power Supply (N014 6475) and the country-specific IEC cable that you can order separately. To use PoE, your connected LAN must support PoE. 1. Connect the DC barre ...

  • Avaya 1200 - page 40

    Getting started 40 Connecting the PC Ethernet cable Connect a CAT5e PC Ethernet cabl e be tween your Avaya 1200 Seri es IP Deskphone and your computer to enab le your computer to access the LAN. 1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your IP Deskphone as shown in Figure 3 on page 37 . 2. Thr ...

  • Avaya 1200 - page 41

    Getting started 41 To make a call, you can dial an alp hanumeric SIP ad dress; for example, jdoe2@domain.com.You can ente r and edit text on your IP Deskphone using the following methods: Attention: Some ser v ice providers support only the u se of a Directory Number (DN) such as 555-5555 to initiate a c all to another IP Deskphone. Cont act your s ...

  • Avaya 1200 - page 42

    Getting started 42 character, press the dialp ad number 1 to cycle through the character s until you reach the one yo u need. For example, to enter a question mark (?), press the number 1 key eight times. T able 7: Alphanumeric charac ters for dialpad ke y 1 (Par t 1 of 2) Character Name @ at . period - dash _ underscore & ampersand ‘ apostro ...

  • Avaya 1200 - page 43

    Getting started 43 Note: No letters are associated with the 0 key . + plus 1 numeral 1 T able 7: Alphanumeric charac ters for dialpad ke y 1 (Par t 2 of 2) Character Name ...

  • Avaya 1200 - page 44

    Getting started 44 Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 co ntext-sensitive soft key when you enter text, you can set the Ava ya 1200 Series IP Deskphone dialpad defa ult to alphabetic mode. T o set the dialp ad to alphabetic mode as the default: T o disable alphabetic mode and set numeric mode a ...

  • Avaya 1200 - page 45

    Getting started 45 2. Choose one of the following: — Press the Off context-sensitiv e sof t key to turn on a lphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and retu rn to the Preferences menu. or Off Back ...

  • Avaya 1200 - page 46

    Accessing the Avaya 1200 Series IP Deskphone 46 Accessing the A vaya 1200 Series IP Deskphone You require a log on ID an d a password to log on to a server with your IP Deskphone. Logging on Whenever you log on to your IP Deskphon e you must do the following: • confirm your logon ID • enter your passwor d • select the duration of th is sessio ...

  • Avaya 1200 - page 47

    Accessing the Avaya 1200 Series IP Deskphone 47 Automatic login Before you first receive your IP De skphone, your system administrator can configure your IP Deskpho ne with your user logon and password. If this is the case , after you plug in the IP Deskph one you can use it without further configuration. Note: If the IP Deskphone is configured wit ...

  • Avaya 1200 - page 48

    Accessing the Avaya 1200 Series IP Deskphone 48 Password protec tion for domains This feature supports a dmin password protection for editing of the domain and is not requir ed for switching domains. If you log on using the administrato r password, yo u can use the editing domain o ption for both the Current Domain state and Domain List state. Afte ...

  • Avaya 1200 - page 49

    Accessing the Avaya 1200 Series IP Deskphone 49 Password request in server settings mode When you edit the domain from the serv er settings under th e Network menu, you a re prompted to enter the admin password. After you enter the password, the Domain page ap pears. When you press the Edit context- sensitive soft key, there is no prom pt for the a ...

  • Avaya 1200 - page 50

    Accessing the Avaya 1200 Series IP Deskphone 50 Logging on to your IP Deskphone You need to log on to your IP De skphone when you fir st install and restart your IP Deskphone and anytime you log off or reboot. Select 4. Press the Select soft key . The screen displays the curr ent language. Change 5. Press the Change soft key. The phone di splays a ...

  • Avaya 1200 - page 51

    Accessing the Avaya 1200 Series IP Deskphone 51 Note 1: When you log on to the Avaya 12 00 Series IP Deskphone for the first time, the s ystem prompts you for a location. For mor e information, see “Selecting a location” on page 56 . Note 2: The IP Deskphone ret ains the previous user logon ID, which appears af ter the ID prompt whenever the IP ...

  • Avaya 1200 - page 52

    Accessing the Avaya 1200 Series IP Deskphone 52 3. Press the Login context-sensitive soft key. If Authentication is enabled by yo ur system administration, you are presented with the Authenticatio n ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and pro mpts you for your pass ...

  • Avaya 1200 - page 53

    Accessing the Avaya 1200 Series IP Deskphone 53 5. Press the Next context-sensitive soft key. Cancel Note: Y ou can cancel the login process by pressing one of the following ke ys: — Cancel context-sensitive soft key — Goodbye fixe d key — Quit fixed ke ys Next ...

  • Avaya 1200 - page 54

    Accessing the Avaya 1200 Series IP Deskphone 54 Configuring the dura tion of the login After you enter your logo n ID an d pass wo rd the Duration sc reen appears. You can enter the ma ximum le ngth of time of the sessio n. If you choose to use the default duration Permanent, you r emain logged on to the IP Deskphone until you log off. T o configur ...

  • Avaya 1200 - page 55

    Accessing the Avaya 1200 Series IP Deskphone 55 Timed logoff When you determine a logon time other than perma nent, the IP Deskphone reminds you of yo ur expiry time. Timed logoff while the IP Deskphone is idle When the login time expires and the IP Deskphone i s idle (not on a call), you can do one of the followin g at the prom pt: • Press the Y ...

  • Avaya 1200 - page 56

    Accessing the Avaya 1200 Series IP Deskphone 56 • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login. Note: If you press the Release/Goodbye key to dismiss the logout prompt, yo u also terminate the call. If you do not respond, the prompt times out in 45 seconds an d th e IP Deskphone switches to perm anent l ...

  • Avaya 1200 - page 57

    Accessing the Avaya 1200 Series IP Deskphone 57 your IP Deskphone, your specific settings and data are au tomatically available for you. The information stored in yo ur user profile includes: • Independent volume adjustments for handset, headset, and handsfree • Alerting Volume adjustment • Idle Screen d isplay text • Display Contrast and B ...

  • Avaya 1200 - page 58

    Accessing the Avaya 1200 Series IP Deskphone 58 Logging off fr om the A vaya 1200 Series IP Deskphone T o log off from the IP Deskphone: Logging on and off from a different extension This feature allows you to log on to a diffe rent deskphon e using you r own extension number. 1. Press the Services fixed key, and then select Logout from the menu. a ...

  • Avaya 1200 - page 59

    Accessing the Avaya 1200 Series IP Deskphone 59 T o log on from a different deskphone Feature 1. Press the Feat ure soft key. Elogl 2. Press the Elogl soft ke y. The screen displays Extension login? Yes 3. Press the Yes so ft key. The deskphone displays the fo llowing prompt: User ID:> 4. Using the key pad, enter the extension number of your des ...

  • Avaya 1200 - page 60

    Accessing the Avaya 1200 Series IP Deskphone 60 T o log off from a different desk phone Making an emer gency call You can use the Avaya 1200 Series IP Deskphone to make a n emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the hand sfree button or headset bu ...

  • Avaya 1200 - page 61

    Accessing the Avaya 1200 Series IP Deskphone 61 and the IP Deskphone can only be used to make an eme rgency call. All context-sensitive soft keys and featur e keys are blank and unusable except for the second co ntext-sens itive soft key which allows you to switch between numeric and alphabetic ch aracters. Note: When the IP Deskphone is waiting fo ...

  • Avaya 1200 - page 62

    Configuring Avaya 1200 Series IP Deskphones 62 Configuring A vaya 1200 Series IP Deskphones You can adjust a few setting s of the Avaya 1200 Series IP Deskpho ne to conform to the envir on m en t wh er e yo u wan t to use th e ph on e . Th es e settings are saved to your User Prof ile. This chap ter describes some of the settings that you can cust ...

  • Avaya 1200 - page 63

    Configuring Avaya 1200 Series IP Deskphones 63 Creating the idle screen text display You can create a text to display on the scre en, while the IP Deskp hone is idle. T o create the idle s creen display te xt: 3. Choose one of the following: — Press the Apply context-s ensitive soft key to save th e changes and return to the Display menu. — Pre ...

  • Avaya 1200 - page 64

    Configuring Avaya 1200 Series IP Deskphones 64 Configuring Menu auto back-out You can use the Menu Auto ba ck-out feat ure to configure the time interval required for the IP Deskphon e to go back to th e idle screen when the IP Deskphone is left inactive. T o configure Menu Auto back-out: 4. Choose one of the following: — Press the Save context-s ...

  • Avaya 1200 - page 65

    Configuring Avaya 1200 Series IP Deskphones 65 Note: When you enter the Auto back-out menu, the cu rrent configuration for the Menu Auto back-o ut time is pre-selected (highlighted) on the list. When you press the Select context-sensitive soft ke y, the t ime interval is flagged to commit to the configured preferen ces (done after the idle screen i ...

  • Avaya 1200 - page 66

    Configuring Avaya 1200 Series IP Deskphones 66 Selecting a ring pattern You can use the ring patte rn feature to select the ring pattern for an incoming call. T o select the ring p attern for an incoming call: Adjusting the volume You can adjust the volume of th e IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume ...

  • Avaya 1200 - page 67

    Configuring Avaya 1200 Series IP Deskphones 67 • Handsfree Vo lume A sliding scale appears on the LCD screen display when you adjust the volume. Adjusting the ring volume You can adjust the ring volu me for an incoming call. T o adjust the ring volume for an incoming call: Prefs 1. Press the Prefs context-sensitiv e so ft key, select Audio , sele ...

  • Avaya 1200 - page 68

    Configuring Avaya 1200 Series IP Deskphones 68 Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, head set, and the handsfree speaker of the I P Deskphone. T o adjust the volume of the handset: You can adjust the he ad set volume on the IP Deskphone. Prefs 1. Press the Prefs context-sensitiv ...

  • Avaya 1200 - page 69

    Configuring Avaya 1200 Series IP Deskphones 69 T o adjust the headset volume: You can adjust the hand sfree mode volume on the IP Deskphone. Prefs 1. Press the Prefs context-sensitiv e so ft key, select Audio , select Voice , and then select Headset . 2. To adjust the handset vo lume use one of the following me thods: — Press the Lef t/Right navi ...

  • Avaya 1200 - page 70

    Configuring Avaya 1200 Series IP Deskphones 70 T o adjust the handsfree mode volume: Selecting a language The display is available in multip le languages. A maximum of five languages are a c cessible through the IP Deskphone. T he system administrator determines which langua ges are available for your IP Deskphone. Prefs 1. Press the Prefs context- ...

  • Avaya 1200 - page 71

    Configuring Avaya 1200 Series IP Deskphones 71 T o select a language: Selecting the date and time format Several date an d time for m ats are av aila b le. F or ma ts are base d on the 12-hour and 24- hour clocks. T o select a date format: Prefs 1. Press the Prefs context-sensitiv e so ft key, and then select Language . The current language displa ...

  • Avaya 1200 - page 72

    Configuring Avaya 1200 Series IP Deskphones 72 2. Press th e Up/Down navigation key to highlight Misc Optio ns in the menu. Select 3. Press the Select soft key. 4. Press th e Up/Down navigation key to highlight Time in the menu. Change 5. Press the Change soft key. The screen displays a series of options. 6. Press th e Up/Down navigation key to hig ...

  • Avaya 1200 - page 73

    Configuring Avaya 1200 Series IP Deskphones 73 The IP Deskphone provides the abilit y for you to select a time zone; however, your system administrator se ts the time zone on the IP Office caller server. Your selection will be overwritten if the syst em administrator has configured the time zone differently. T o select a time zone: 10. Press the Ba ...

  • Avaya 1200 - page 74

    Configuring Avaya 1200 Series IP Deskphones 74 You can select the time zone format for your IP Deskpho ne. T o select a time format: 6. Press th e Up/Down navigation key to highlight Timezone in the menu. Change 7. Press the Change soft key. 8. Press th e Up/Down navigation key to scroll through and highlight the time zones. Note: Tim e zones are l ...

  • Avaya 1200 - page 75

    Configuring Avaya 1200 Series IP Deskphones 75 2. Press th e Up/Down navigation key to highlight Misc Optio ns in the menu. Select 3. Press the Select soft key. 4. Press th e Up/Down navigation key to highlight Time in the menu. Change 5. Press the Change soft key. The screen displays a series of options. 6. Press th e Up/Down navigation key to hig ...

  • Avaya 1200 - page 76

    Configuring Avaya 1200 Series IP Deskphones 76 9. Press the Back soft key to return to the menu and pr ess the Exi t soft key to return to the main screen. or Back Exit ...

  • Avaya 1200 - page 77

    Making a call 77 Making a call This section describ es the m eth o ds you can us e to make a call. You can make a call from your Avaya 120 0 Series IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 78 • “Making a call using on-hook dia ling” on page 80 • “Making a call using redia l” on page ...

  • Avaya 1200 - page 78

    Making a call 78 Making a call using off-hook dialing T o make a call using off -hook dialing: 1. Make a call by using one of the follo wing off-hook d ialing methods : — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces a dial tone. abc 2. You can make a ca ...

  • Avaya 1200 - page 79

    Making a call 79 Redial Msgs — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitiv e soft key only appears if a n umber or addre ss was previously entered. — Press the Msgs context-sensitive soft key and select Voice Mail from the Messages menu to access your voice mail. — Press the Sp ...

  • Avaya 1200 - page 80

    Making a call 80 Making a call using on-hook dialing You can make a call by using on-hook d ialing. Enter the SIP address o r the phone number befo re going off-hook. Note: When you use this method, you cannot toggle between alphabetic or nume ric input. T o make a call using on- hook dialing: Using handsfree calling While on an active call, you ca ...

  • Avaya 1200 - page 81

    Making a call 81 T o end a handsfree call: T o mute a handsfr ee call: T o switch from the handsfree to hands et mode: T o switch from the handset mode to hands free mode: Press the Goodbye key 1. Press the Mute key. The LED indicator lights. 2. Press th e Mute key again to return to a two-way handsfree conversation. Lift the handset. 1. Press the ...

  • Avaya 1200 - page 82

    Making a call 82 T o use a headset : T o switch from handsfree to hea dset: Making a call using redial Automatically redial the last te lephone number that you dialed. T o make a call us in g redi al : 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or pres ...

  • Avaya 1200 - page 83

    Making a call 83 Making an intercom call T o make a call us ing the interc o m : Redial OR — Press the Redial sofkey to immediately initiate the call. Note: The Redial context-sensitive soft key only appears if a n umber or addre ss was previously entered. Feature — Press the Feature soft key. — Press the 5 on the key pad. Enter — Press the ...

  • Avaya 1200 - page 84

    Making a call 84 Making paging calls T o make a call using p aging: Yes 3. Press the Yes soft ke y. The deskphone displays the fo llowing prompt: Voice/Auto IC:> 4. Enter the extension number yo u wish to call. Done 5. Press the Done so ft key. Feature 1. Press the Feature soft key. GrpPg 2. Press the GrpPg soft key. The screen displays the me s ...

  • Avaya 1200 - page 85

    Making a call 85 Making a call using automatic callback You can set an au tomatic callback for a user that you have ca lled but who has not answered. When the user ne xt ends a call, the tele ph one system will call you and when you answer, will automatically make a call to the user. T o make a call using aut omatic callback: 4. Enter the number (o ...

  • Avaya 1200 - page 86

    Making a call 86 T o deac tivate automa tic callback: Joining a conference call You can use the Conference Meet Me feature to join a specific conference ca ll. T o joi n a conferen ce call: Feature 1. Press the Feature soft key. AutoCB 2. Press the AutCB soft key. The screen displays Automatic Callback? Yes 3. Press the Yes soft key to toggle the s ...

  • Avaya 1200 - page 87

    Making a call 87 Yes 3. Press the Yes so ft key. The deskphone displays the fo llowing prompt: Conference ID:> 4. Using the key pad, enter the ID number of the conference you wish to join. The conference ID is from 1-10 digits in length. Note: Ad hoc conferences are assigned IDs starting at 100 . Use numbers outside of this range for the Meet Me ...

  • Avaya 1200 - page 88

    Receivin g a call 88 Receiving a call When you receive a call, you are typica lly notified by the alerting ri ng, and the incoming caller identificati on appears on the LCD screen. Caller identification When you receive an incomi ng SIP call, the Caller ID information appears on the LCD screen. When you r eceive a call from a contact that is entere ...

  • Avaya 1200 - page 89

    Receiving a call 89 T o answer an incoming call: Ignoring an incoming call You can terminate an incomin g call alert without answering th e call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key. The caller continues to hear the ringing to ne but is unaware that you are ignoring ...

  • Avaya 1200 - page 90

    Receivin g a call 90 T o igno re an incomin g call: Configuring Do Not Disturb You can use the Do Not Disturb feature to prevent incoming ca lls. T o prevent an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options , an d then select Call Ignore Action from the menu. Change 2. Press the Change context-sensitive ...

  • Avaya 1200 - page 91

    Receiving a call 91 T o cancel Do Not Disturb: DND 2. Press the DND soft key. The screen displays Do Not Disturb? Yes 3. Press the Yes so ft key. The screen displays Do Not Disturb to indicate that the feature is activated. If you have assigned DND to a programmable key, the Do Not Disturb icon displays next to the button while the feature is acti ...

  • Avaya 1200 - page 92

    Receivin g a call 92 Setting an inter val for after-call work The After Call Work featur e allows you to have an interval of time between disconnecting from one call and receiving ano ther incoming CCR Agent hunt group call. During the interval, an y CCR Agent hunt group calls are pr ev en te d bu t dir ect calls to yo ur exte n sion are received.T ...

  • Avaya 1200 - page 93

    Receiving a call 93 Receiving intercom ca lls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a call notification and th e IP Deskphon e rings; the display is similar to the disp lay of a norma l call. • The IP Deskphone auto-answers t he intercom call on ...

  • Avaya 1200 - page 94

    Receivin g a call 94 • The IP Deskphone does not display context-sensitive soft keys. • The IP Deskphone blocks all key events, such as line keys and digit keys, except for the Vo lume up and down keys, the Mute on and off key, and the Releas e key (Goodbye k ey). • If you are on an a c tive call, the IP Deskphone does not auto-answer the pag ...

  • Avaya 1200 - page 95

    Receiving a call 95 T o receive a pickup group call using direct pickup: PickG 2. Press the PickG soft ke y. The screen displays Group Pickup? Yes 3. Press the Yes so ft key. Feature 1. Press the Feature soft key. PickG 2. Press the DPkUp soft key. The screen displays Direct Pickup? Yes 3. Press the Yes so ft key. The IP deskphone displays the foll ...

  • Avaya 1200 - page 96

    Receivin g a call 96 T o receive a pickup group call using pickup any: Receiving voice mail The following s ections describe how to use the v oicemail functions on your IP Deskphone: • “Enabling or disablin g voice mail” on page 96 • “Retrieving voice mail” on page 98 Enabling or disabling voice mail You can control whether the IP Deskp ...

  • Avaya 1200 - page 97

    Receiving a call 97 If you enable voice mail, and later disable voicemail so th at ne w calls are not directed to voicemail, the setting does not affect existing messages.You can continue to access existing messages and use other voicemail functions. To enable v oice mail: To disable voice mail: Feature 1. Press the Feature soft key. VM on 2. Press ...

  • Avaya 1200 - page 98

    Receivin g a call 98 Retrieving voice mail T o retrieve voice mail messages: Forwarding calls to another number You can redirect your calls to anothe r telephone in your system. The IP Deskphone allows yo u to co nt ro l how your calls ar e re dir ec te d. The following sections describe the optio ns for redirecting calls: • “Call forwarding” ...

  • Avaya 1200 - page 99

    Receiving a call 99 • “Follow me” on pag e 103 Call forwarding There are thre e options for call forwarding: • forward all calls immediately • forward calls only when th ere is no answer at your numbe r • forward calls only when your line is busy To activa te call forw arding for al l calls: Feature 1. Press the Feature soft key. CFwd 2 ...

  • Avaya 1200 - page 100

    Receivin g a call 100 T o activate call forwarding– no answer: Edit Save Enable — To forward calls to a different number, press the Edit soft key and enter the numbe r th at you wa nt to forward the calls to. — Press the Save soft key to save the new number. — Press the Enable soft key. The screen displays Forward> and the number to whic ...

  • Avaya 1200 - page 101

    Receiving a call 101 To activate call forwarding–busy: Enable — To forward calls to the last number to which calls were forwarded, pre ss the Enable soft k ey. OR Edit Save Enable — To forward calls to a different number, press the Edit soft key and enter the numbe r th at you wa nt to forward the calls to. — Press the Save soft key to save ...

  • Avaya 1200 - page 102

    Receivin g a call 102 To cancel call forwarding: 5. Specify the number th at you want to forward the calls to: Enable — To forward calls to the last number to which calls were forwarded, pre ss the Enable soft k ey. OR Edit Save Enable — To forward calls to a different number, press the Edit soft key and enter the numbe r th at you wa nt to for ...

  • Avaya 1200 - page 103

    Receiving a call 103 Note: If the IP Deskphone is ringin g or is in Do Not Disturb mode, you cannot forw ar d th e call. Follow me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that you can distinguish them from calls for the extension’s assig ned user. T ...

  • Avaya 1200 - page 104

    Receivin g a call 104 To redirect calls using Follow Me To : Feature 1. Press the Feature soft key. FolTo 2. Press the FolT o soft key. The screen displays Follow Me To? Yes 3. Press the Yes softkey. The screen displays th e last number to which calls were redirected. 4. Specify the number th at you want to redirect the calls to: Enable — To redi ...

  • Avaya 1200 - page 105

    Receiving a call 105 To redirect calls using Follow Me Here : To cancel Follow Me Here: Feature 1. Press the Feature soft key. Here+ 2. Press the Here+ soft key. The screen displays Follow Me Here? Yes 3. Press the Yes softkey. The screen displays th e last number to which calls were redirected. 4. Specify the number th at you want to redirect the ...

  • Avaya 1200 - page 106

    Receivin g a call 106 When you cancel Follow Me Here, you must do so from the same extension whe re you ac tiva te d th e fe atu r e an d re ce ive d the red ir ect ed calls. Feature 1. Press the Feature soft key. Here- 2. Press the Here- soft key. The screen displays Cancel Follow Me Here? Yes 3. Press the Yes softkey. Edit 4. Press the Edit soft ...

  • Avaya 1200 - page 107

    The Address Book 107 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call.You can access the Address Book while on a call and start a new call from the highligh t ed contact. You can use th e Add ress Book for the following: • “Viewing the Address Book” on pa ge 107 • “Initiating a cal ...

  • Avaya 1200 - page 108

    The Address Book 108 First, go off-hook by using one of the method s de scribed in the section “Making a call using off-hook dialing” on page 78 . You can also acces s the Address Book while on an active call and initiate a new call. The IP Deskphone automatic ally places th e active call on hold when you initiate a new call. T o initiate a cal ...

  • Avaya 1200 - page 109

    The Address Book 109 Adding a contact to your Address Book You can add a new contacts to the Address Book of the IP Deskphone. T o add a cont act to your Address Book: Add 1. Choose one of the following: — Press the Directory fixed key. —P r e s s t h e Add context-sensitive soft key, select Address Book from the menu, and then pre ss th e New ...

  • Avaya 1200 - page 110

    The Address Book 110 Editing a contact in your Address Book You can edit a contact in your Address Book. T o edit a contact in your Address Book: Yes No Back 5. Do one of the following to complete the entry: — Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press th ...

  • Avaya 1200 - page 111

    The Address Book 111 View 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key. Edit 3. Press the Edit context-sensitive soft key to edit the contact information. abc 4. Press the abc/123 contex t-sensitive soft key to toggle betw ee n alp h abet i c and numeric character ...

  • Avaya 1200 - page 112

    The Address Book 112 7. Use the dialp a d to enter a ne w ph on e number or new SIP addres s (URI) for the contact. Next Back 8. Choose one of the following: —P r e s s t h e Next context-sen sitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Yes No Back 9. Do one of the following to complet ...

  • Avaya 1200 - page 113

    The Address Book 113 T o delete a cont act from your Address Book: Ok 10. Press t he Ok context-sensitive soft k ey to complete the entry and return to the previous menu. View 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key. Edit 2. Press the Edit context-sensitive soft k ...

  • Avaya 1200 - page 114

    The Address Book 114 Copying information to the Address Book To copy information from th e Call Inbox screen to the Address Book use the Copy fixed key. T o copy a cont act to the Address Book: 1. Press the Up/Down navigation key to highlight the contact in the Call Inbox that you wa nt to add to your Address Book and press the Copy fixe d key. Cop ...

  • Avaya 1200 - page 115

    The Address Book 115 Next Back 5. Choose one of the following: —P r e s s t h e Next context-sen sitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Note: If you do not need to chan ge the name for the con tact, pres s the Next context-s en sit iv e soft key. 6. Use the dialp a d to enter a n ...

  • Avaya 1200 - page 116

    The Address Book 116 Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can pe rform a search for a contact using one of the following methods: • Index Searc h (per fo rm s a s earc h based on the index num be r yo u enter) • 1st Character Sear ch (per forms a search based on the first char acter you e ...

  • Avaya 1200 - page 117

    The Address Book 117 T o change the search method of the IP Deskphone: Using the Search featur e in the Address Book To search fo r a contact while access ing your person al Address Book, use the dialpad to enter th e search information. For example: • Index Search—to sear ch for a c ontact by using the Index Search method, enter the index nu m ...

  • Avaya 1200 - page 118

    The Address Book 118 • Name Search—to search for a specific name in your personal Address Book, enter the name by using the dialpad. Using the Search feature You can search fo r a contact that is in your Avaya 120 0 Series IP Deskphone Address Book. You can save a contact name and SIP address found on the call se rver to your person al Address ...

  • Avaya 1200 - page 119

    The Address Book 119 4. Use the dialpad to ente r the search information for th e co nt act . Search Back 5. Choose one of the following: — Press the Search context-s ensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu. Note: When the search is unsuccessful, the following message ap pears: No entries fo ...

  • Avaya 1200 - page 120

    The Address Book 120 Search Exit 7. When a search result is not succes sful, you can do one of the following: — Press the Search context-sen sitive soft key to return to the search menu and begin a new search. —P r e s s t h e Exit context-sensitive soft key to return to the idle screen. ...

  • Avaya 1200 - page 121

    Call Inbox 121 Call Inbox While your IP Deskphone is active, a ll incoming calls are saved in your Call Inbox. You can view the fo llowing details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Number of consec utive calls each caller made to you You can set the filter on your Call In box t ...

  • Avaya 1200 - page 122

    Call Inbox 122 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: Y ou can initiate a call to the highlighted caller . Fo r more in formation, see “Initiating a call from the Call Inbox” on page 1 28 . Enter Missed All 3. Do one of the following: — To place a call to the selected address u ...

  • Avaya 1200 - page 123

    Call Inbox 123 Table 8 on page 123 provides a list of additional user interactions for the main inbox scr een. Delete Exit — Press the Delete context-sensitive soft key to delete the highlighted call or all calls in your Call Inbox. See “Deleting calls in yo ur C all Inbox” on page 129 . — Press the Exit context-sensitive sof t key to exit ...

  • Avaya 1200 - page 124

    Call Inbox 124 Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: Press the Line key to place a call to the address of the selected call log entry from the user logged in o n the selected line key. Call Prev Next Back 1. When you view the details of a call in the Call Inbox, you can do the following: — In ...

  • Avaya 1200 - page 125

    Call Inbox 125 Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example , if you miss three calls the following message appears: 3 new calls . Note: When you view a missed call in your Call Inbox, the new call message no longer appe ars on the LCD screen. The new calls ...

  • Avaya 1200 - page 126

    Call Inbox 126 Missed Calls Notification You can change the call log beh avior so that the message xx new calls is cleared by entering the Inbox without having to sele ct each missed call. Changing the Missed Calls Notification behavior: Delete 5. To delete the hig hlig hted miss ed call or all missed calls, press the Delete context-sensitive soft ...

  • Avaya 1200 - page 127

    Call Inbox 127 Select 3. Choose one of the following: — Press the Select context-sen sitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and retu rn to the Message Options scr een . If you press th e Select context-sensitive soft key, one of the fo llow ing mes sa ge s appears (based on the c ...

  • Avaya 1200 - page 128

    Call Inbox 128 Initiating a call fr om the Call Inbox When you receive a call that is miss ed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from the menu. ...

  • Avaya 1200 - page 129

    Call Inbox 129 Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls an d answered c alls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. T o delete calls fr om you r Call Inbox: Edit Call 4. To place a call to the selected address, do one of the following: ? ...

  • Avaya 1200 - page 130

    Call Inbox 130 Accessing the calls in your Call Inbox during a call You can access the ca lls in your Call Inbox while you are in an active call. T o access the calls in your Call Inbox during a call: Yes AllUsr All No 3. Select one of the following context- sensitive soft keys: — Press the Yes context-sensitive soft key to delete the highlighted ...

  • Avaya 1200 - page 131

    While on an active ca ll 131 While on an active call You can use the following featur es during an active call: • “Making a new call” on page 1 31 • “Call Waiting” on pa ge 132 • “Placing a call On Hold” on page 133 • “Using call conferencing” on page 139 • “Transferring a call” on page 141 • “Using the Call Park f ...

  • Avaya 1200 - page 132

    While on an active c all 132 Initiating a call using the active call context- sensitive soft key menu You can initiate a call using the ac tive call context-sensitive soft key menu. T o initiate a call using the act ive ca ll context-sensitive sof t key menu: Call W aiting While you are on an active call and you receive an incomin g call. You are n ...

  • Avaya 1200 - page 133

    While on an active ca ll 133 Placing a call On Hold Use the Hold feature when you are talking to one co ntact and want to perform another action, such as answ er a new incoming call, tran sfe r a call, or initiate a new call. You can have a number of calls on hold at the same time. T o place a call on hold: T o retrieve a call on hold: Multiple cal ...

  • Avaya 1200 - page 134

    While on an active c all 134 When the IP Deskphone has multiple calls connected at the same time, you can acc ess menu items. Context-sensitive soft keys for th e multiple calls In-cal l display screen NewCall Press NewCall c ontext-sensitive soft key to obtain a dia l tone to plac e another call. T he NewCall context-sensitiv e soft key is used to ...

  • Avaya 1200 - page 135

    While on an active ca ll 135 more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive so ft key, a differe nt selection of context-sensitive soft keys appears. • If you press the more… context- sensitive soft key once from t he first menu list, y ...

  • Avaya 1200 - page 136

    While on an active c all 136 more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Conf] [Prefs] [more…] When you press the more… context-sens itive soft ke y for the se cond time, the following context-sens ...

  • Avaya 1200 - page 137

    While on an active ca ll 137 Prefs Press the Prefs context-sensitive soft key to display the Pr eferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones an d volume settings. 3. Feature Options—use to configure the following: — Call Ignore Action — ...

  • Avaya 1200 - page 138

    While on an active c all 138 T o access a call on hold when multiple calls are on hold: Prefs 6. Network—use to access the followin g: — Server Settings — Device Settings — Diagnostics — Disable scree ns av er —L i c e n s i n g —L o c k 7. User Settings—use to modify the following: — Call Settings more… Press the more… contex ...

  • Avaya 1200 - page 139

    While on an active ca ll 139 T o make a call on ho ld th e ac ti ve ca ll: Using call conferencing You can use the Conference fe atur e to establish a conference call between the active call and calls on hold. The Confer ence feature is available whe n you are on a n active call. Chad 2. To retrieve the highlighted call on hold do one of the follow ...

  • Avaya 1200 - page 140

    While on an active c all 140 To use call conferenc ing: 1. Enter the first phone numbe r or SIP address that you want to call. 2. Place th e active call on hold . 3. Make a seco nd call. 4. When the second call is connected, choose one of the following methods to establish a conference call: Conf — Press the Conf soft key and then press the line ...

  • Avaya 1200 - page 141

    While on an active ca ll 141 T ransferring a call When more th an one call is on hold, th e call you want to tran sfer must be the active call. For mo re information, see “ To make a call on hold the active call:” on page 139 . Note 3: The IP Deskp hone d oes n ot auto matically p lace the call you want to transfer on hold. T o prevent the call ...

  • Avaya 1200 - page 142

    While on an active c all 142 Select 4. Choose one of the following: — Enter the phone numb er or SIP address to which you are transferrin g the c all. — Select a contact from the Address Book or Call Inbox by pressing th e corresponding fixed key. Highlight a contact from the list and then press the Select context- sensitive soft key. Transfr C ...

  • Avaya 1200 - page 143

    While on an active ca ll 143 Yes No Back The IP Deskphone pr om pts you with th e following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the Yes context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer. — Press the No contex ...

  • Avaya 1200 - page 144

    While on an active c all 144 Using the Call Park feature You can use the Call Park feature to te mporarily park a call so that yo u or another user can retr ieve the parked call fr om another phone. Using Call Park does not tie up a line, because the call is he ld on the IP Office call server. You can use the Call Park feature to te mporarily park ...

  • Avaya 1200 - page 145

    While on an active ca ll 145 Retrieving a Parked Call You must ha ve the retrieva l code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call. T o retrieve a p a rked call 4. Using the key pad, enter an ID for the parked call. Enter an ID that is up to 9 digits in l ...

  • Avaya 1200 - page 146

    While on an active c all 146 Using account codes Your system adm inis tra to r ca n co nfi gure account codes on the IP Office call server. Account codes can be used to keep track of calls in rela tion to particular activities or clients. They can also be used to keep tr ack of calls by particular users or sets of user s. If your system uses accoun ...

  • Avaya 1200 - page 147

    While on an active ca ll 147 Recording a call The IP Deskphone allows you to record all or part of a conversation. T o record a call: 2. Press the Acct soft key. The screen displays Account Code? 3. Press the Ye s soft key. The deskphone displays th e pr ompt Enter Account> . 4. Using the key pad, enter the account code for the call. Done 5. Pre ...

  • Avaya 1200 - page 148

    While on an active c all 148 T o stop recording a call: 2. Press the CRec soft key. The screen displays Call Record? 3. Press the Ye s soft key. The deskphone displays the messag e Recording Started . An audio annouce ment plays to alert call participants that the call is being recorded. Feature 1. Press the Feature soft key. CRec 2. Press the CRec ...

  • Avaya 1200 - page 149

    Configuring custom settings 149 Configuring custom settings This chapter prov ides informat ion about the following topics: • “Programmable keys” on page 149 • “Assigning functions to program mable keys” on page 150 • “Erasing a pr ogr ammable key” on page 152 • “Restoring the de fault settings for programmable keys” on page ...

  • Avaya 1200 - page 150

    Configuring custom settings 150 • After Call Work • Call Record • Follow Me Here • Follow Me To The IP Deskphone numbers the pr ogrammable keys on the IP Deskphone from 1 to 4. Key 1 is reserved as the line key for the IP Deskphone. Assigning functions to programmable keys You can assign features to programmable keys in order to quickly act ...

  • Avaya 1200 - page 151

    Configuring custom settings 151 4. Press the programmable key th at you want to assig n a feature to . If the key was not previou sly programmed, th e screen pr omp ts you to Select feature . If the key was already programm ed, the screen displays option s to Erase or Edit and prompts you to select one. Edit 5. Choose o ne of the following options: ...

  • Avaya 1200 - page 152

    Configuring custom settings 152 Erasing a pr ogrammable key T o remove a feature from a pro grammable key: Feature 1. Press the Feature soft key. BtnPg 2. Press the BtnPg soft key. The Button Pr ogramming sc reen displays and p rompts you to Select a button . 3. Press the progra mmable key from which you want to delete the feature. The screen displ ...

  • Avaya 1200 - page 153

    Configuring custom settings 153 Restoring the default settings for pr ogrammable keys If you have assigned features to programmable ke ys, you ca n return the programmable keys to their defa ult settings usin g the following procedu re. Restoring def ault settings: Configuring speed dial keys You can configure the pro g rammable keys for spee d dia ...

  • Avaya 1200 - page 154

    Configuring custom settings 154 T o configure speed dialing: Feature 1. Press the Feature soft key. 2. Enter *1 or *2 on the dialpad. 3. Press the Enter key. The Speed Dial screen displays and prompts you to Press a butto n. 4. Press the programmable key th at you want to assig n a feature to . The screen prompts you to enter a phone number. 5. Ent ...

  • Avaya 1200 - page 155

    Configuring custom settings 155 Querying programmable keys You can query any of the pr ogrammable keys to confirm which function has been a ssigned to the key. T o query button programming: 7. Press the Enter key. The screen displays ‘Programme d’ and a label displays next to the programmable key to indicate the na me of the assigned feature. F ...

  • Avaya 1200 - page 156

    Configuring custom settings 156 Using the relay option You can use your IP Deskphone to ac tivate external device s that are connected to the IP Office server through a relay connectio n. For example, you can use your IP Deskph one to activate a door release system. The controls on your IP Deskphone allo w you to close the relay switch the to activ ...

  • Avaya 1200 - page 157

    Configuring custom settings 157 T o open the switch and de-activate a relay connectio n: T o use relay pulse: Done 5. Press the Done so ft key. The screen display a confirmation message: Relay_On: Port<#> . Feature 1. Press the Feature soft key. Rely+ 2. Press the Rely+ soft key. Yes 3. Press the Yes so ft key. The screen displays the promp t ...

  • Avaya 1200 - page 158

    Configuring custom settings 158 T winning Twinning is a feature that allows you to have yo ur calls ring on tw o phones. You can twin your IP Deskphone with another internal phone, or with an external phone. For example, you can twin your IP Deskpho ne with a mobile phone. Your incoming calls will ring on both phones. You can also make calls fr om ...

  • Avaya 1200 - page 159

    Configuring custom settings 159 T o disable twinning: Twin 2. Press the Twin sof t key. The screen displays the message Twinning? Yes 3. Press the Yes softkey. The screen displays th e last number to which calls were twinned. 4. Specif y the phone number of the device that you want to twin your deskphone with: Enable OR — To twin calls with the p ...

  • Avaya 1200 - page 160

    Configuring custom settings 160 Configuring privacy settings The IP Deskphone provides severa l privacy settings.You can restrict caller information coming to the IP Deskphone or caller informatio n leaving the IP Deskphone. You can al so rest rict the name, SIP address, or both from appearin g on the screen. In addition, you can pr even t a call f ...

  • Avaya 1200 - page 161

    Configuring custom settings 161 T o configure Incoming Call Privacy: Outgoing call privacy You can restrict th e information for outgoing calls from your phone by configuring the Outgoi ng Call Privacy setting. Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options , and then Incoming Privacy from the me nu. Change Back 2. Choose ...

  • Avaya 1200 - page 162

    Configuring custom settings 162 T o configure Outgoing Call Privacy: Private calls You can use the Private Call feature to pr event a call from being recorde d and to restrict it from intrusions. After you enable Private Call, subseque nt calls cannot be intruded on, bridged into or sile ntly monitored until you disable it. Prefs 1. Press the Prefs ...

  • Avaya 1200 - page 163

    Configuring custom settings 163 T o set call privacy: T o disable call privacy: Audio Codecs This feature allows yo u to sp ec ify a cod e c to whic h you can switch to during an active call. You can use the Preferences menu to modify the order of p reference of th e codecs betw een calls. Feature 1. Press the Feature soft key. PrivC 2. Press the P ...

  • Avaya 1200 - page 164

    Configuring custom settings 164 You can select an audio codec by name durin g a call, or while the handset is idle. The Audio Codecs fea ture also gives you cont rol over the audio configuration th at is used for inbound and outbound calls. To change the codec while on the call, select Audio , Change codec , and then press OK . The following contex ...

  • Avaya 1200 - page 165

    Maintaining the IP Deskphone 165 Maintaining the IP Deskphone The following chapter describes the fo llowing advanced features: • “Viewing the IP Deskphone information” on page 165 • “Accessing the services menu ” on page 166 • “Network m enu” on pa ge 174 • “Maintaining the IP Deskpho ne” on page 165 • “File Manager” ...

  • Avaya 1200 - page 166

    Maintaining the IP Deskphone 166 •E 9 1 1 Press the Details context-sensitive soft key t o show: • Primary User • Primary Domain •M A C •I P • License server — Status The contents of this screen include user and IP Deskphone identifiable information that needs to be pr otected (per US Federal/DoD requirements /guidelines). Attention: ...

  • Avaya 1200 - page 167

    Maintaining the IP Deskphone 167 The IP Deskphone displays the following menu: 1. Search—use to perfor m local/global search. 2. Login. 3. Logout— use to logoff the IP Desk phone. For more information, see “Logging off from the Ava ya 1200 Series IP Deskphone” on page 58 . 4. Check fo r Updates—use to check fo r the latest software update ...

  • Avaya 1200 - page 168

    Maintaining the IP Deskphone 168 Resetting the IP Deskphone phone You can use this fe ature to reset th e phone without unplugging the power cable. T o reset the IP Deskphone: Yes No 4. Choose one of the following: — Press the Yes context-sensitive soft key check for the latest software update for your IP Deskphone. — Press the No context-sensi ...

  • Avaya 1200 - page 169

    Maintaining the IP Deskphone 169 Erasing the user data The IP Deskphone stores user files that you can del ete. These files include: 1. Profiles—user profile settings 2. Sounds —d ow nlo a de d to ne s or audi o ale rt s 3. Languages—downlo aded language files 4. System file—IP Deskphone system co nfiguration f ile (Deleting this file retur ...

  • Avaya 1200 - page 170

    Maintaining the IP Deskphone 170 T o delete user dat a files: 1. Press the Services fixed key. 2. Select File Manager . Note: Y ou mu st enter your lo gin password to access the File Manage r menu. abc 3. Press the abc/123 contex t-sensitive soft key to toggle betw ee n alp h abet i c or numeric input. 4. Use the dialpad to enter your password. Ok ...

  • Avaya 1200 - page 171

    Maintaining the IP Deskphone 171 6. Press the Up/Down navigation key to highlight one of the fo llow i ng : — Profiles — Sounds — Languages — System file — All files Select Delete Exit Back 7. Choose one of the following: — To enter the s elect ed folder, press the Select context-s ensitive soft key. — T o delete content s of the sele ...

  • Avaya 1200 - page 172

    Maintaining the IP Deskphone 172 T o delete a user profile: T o delete a sound file: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to de lete the highlighted user profile from the list. — Press the Back context-sensi ...

  • Avaya 1200 - page 173

    Maintaining the IP Deskphone 173 T o delete a language file: T o delete a log file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to de lete the highlighted language file from the list. — Press the Back context-sens ...

  • Avaya 1200 - page 174

    Maintaining the IP Deskphone 174 T o delete the system file withou t deleting the user profile: T o delete all files: Network menu Primarily, the system administrator is the only person authorized to access the network menu and to use an administr ation password to access the items. The following Ne twork menu items a r e available: Next Back 1. Ch ...

  • Avaya 1200 - page 175

    Maintaining the IP Deskphone 175 • Server Settings—to se lect and edit domains • Device Settings—to configure the ne twork settings • Diagnostics—to run a trace route or send a ping to diagnose the network c onnection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Statistics — IP Network Statistics — Adva ...

  • Avaya 1200 - page 176

    Maintaining the IP Deskphone 176 soft keys are displayed. If the IP Deskp hone is idle and no key is pressed, the software update begins in one minute . If you press Yes , the software download begins. If you are using your IP Desk phone (this in cludes on hold, on a conference call, or when your IP Deskphone is ring ing) and you press No , the cal ...

  • Avaya 1200 - page 177

    Visual indicators 177 V isual indicators The Avaya 1200 Series IP Deskp hones use visual indicators or cues to indicate incoming calls and messages. The display ico ns on the IP Deskphone also indicate the current call state. V isual Alerter/Message W aiting Indicators The red LED light at the top right of the IP Deskp hon e lights to indicate inco ...

  • Avaya 1200 - page 178

    Visual indicators 178 Table 10 on page 178 lists the status visual indicators that the IP deskphone uses to show the status of the line that you are monitoring . T able 10: V isual indica tors for monitored lines Icon Line status Idle Flashing Ringing Solid Busy ...

  • Avaya 1200 - page 179

    Quick reference 179 Quick reference This section provide s a qu ick re fe re nce guide for the Avaya 1200 Ser ies IP Deskphone. See the following sec tions for more information: • “Fixed keys” on page 179 • “Commonly used functions” on pa ge 181 • “Context-sensitive soft keys” on page 182 • “Display screen icons” on page 186 ...

  • Avaya 1200 - page 180

    Quick reference 180 Directory Access your address book to view, add or edit entries or initiate a call. Enter Use the Enter key to select highlighted menu items an d to set pr ef er en ce s. Th e Enter key duplicates the function of the phone and select context-sensitive soft keys. Telephone feature k eys Use to increase the volume of the handset, ...

  • Avaya 1200 - page 181

    Quick reference 181 Note: The abc/ 123 context-sensitiv e soft key toggles between alphabetic and numeric inp ut. When the context-sensitive sof t key label is abc , you can enter alphabetic text an d when the context- sensitive soft ley label is 123 , you can enter numbers. Commonly used functions Procedures for the most commonly used fu nctions a ...

  • Avaya 1200 - page 182

    Quick reference 182 Context-sensitive soft keys The following context-sensitve key menus ar e provided below: • “Idle phone display” on page 183 • “Active call display” on page 184 • Lift the Hand set or press the Headset key , Handsfree key or the Line key and enter the SIP address or ph one number and press send. Or , press the Redi ...

  • Avaya 1200 - page 183

    Quick reference 183 Idle phone display A description of the context-sensitive soft keys availa ble with the phone is idle is provided below. Feature Msgs Redial More ... More… context-sensitive soft key menu (first) F eature 123/abc Prefs More ... Redial or NewCall Redial the last dialed number. • If there is no stored redial number , NewCall a ...

  • Avaya 1200 - page 184

    Quick reference 184 Active call display Display the Pr eferences menu. 1. Display —Adjust screen display settin gs. 2. Audio —Adjust tone s an d vo lum e settin g s. 3. Feature Options —Pro gram call ignore actions and call fwd notification. 4. Language —Change lan guage. 5. Misc Options —Set alpha dialing, search method, privacy settings ...

  • Avaya 1200 - page 185

    Quick reference 185 When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys availa ble with the phone is idle is provided below . Conf Obtain a dial tone to place an other call during an active call. • Use to make a conference ca ll. Tr n s f e r ...

  • Avaya 1200 - page 186

    Quick reference 186 Display screen icons The table below provides a list of the following display screen icons: • Call state —Icons to indicate the Call state of your phone. • Inbox— Icons to indicate the status of each incoming calls in your Inbox.. Call state Icon On hook On the phone On hold Call Forward (enabled) Forward>ext # is dis ...

  • Avaya 1200 - page 187

    Limitations 187 Limitations Table 11 on page 187 lists the limitations for Avaya 120 0 Series IP Deskphones when used with IP Office 8.0. T able 11: Limitations Item Function Call Decline Reasons Call Decline Reasons are no t supported. A menu item for Call Decline Reasons displays on the IP deskphone when you select Prefs > Feature Options , bu ...

  • Avaya 1200 - page 188

    Limitations 188 ...

  • Avaya 1200 - page 189

    Third party terms 189 Third par ty terms Third Par ty T erms for A vaya 11xx 12xx sw release 3.x thru 4.x Certain portions of the pr oduct ("Op en Source Components") are licensed under open source license agreem ents that require Avaya to make the source code for such Open Source Components available in sour ce code format to its license ...

  • Avaya 1200 - page 190

    Third party terms 190 * National Center for Biotechnology Information * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted. This software/datab ...

  • Avaya 1200 - page 191

    Third party terms 191 allowed. Preamble The licenses for most softwa re are designed to take away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to share and change fre e software--to m a ke sure the software is free for all its users. This General Public License applies to m ...

  • Avaya 1200 - page 192

    Third party terms 192 portion of it, either verbatim or wit h modifications an d/or translated into another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than cop yin g, distr i butio n an d m od ifica tio n ar e no t co ...

  • Avaya 1200 - page 193

    Third party terms 193 Thus, it is not the intent of this secti on to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program. In addition , mere agg regation of ano ther wo rk not based on the Program with the ...

  • Avaya 1200 - page 194

    Third party terms 194 have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions ar e prohibited by law if you do n ot accept this Li cense. Therefo re, by modifying or distributing the Progr a m (or an y wor k ba se d on the Program), you indicate your acceptance of th ...

  • Avaya 1200 - page 195

    Third party terms 195 incorporates the limitation as if writte n in the body of this Lice nse. 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns. Eac ...

  • Avaya 1200 - page 196

    Third party terms 196 Terms to Your New Pr ogr ams If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s. T o do so, att ac h the following notices to the progra m. It is safest to atta ...

  • Avaya 1200 - page 197

    Third party terms 197 Zlib The following component is licensed un der zlib lic ense: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general p urpose compress ion library version 1.2.4, March 14th , 2010 Copyright (C) 1995-2010 J ean-loup Gailly and Mark This software is provided 'as-is' , without a ny express or im ...

  • Avaya 1200 - page 198

    Third party terms 198 COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional no tices immediately following this sentence. libpng versions 1.2.6, August 15, 2004, thr ough 1.2.34, December 18, 2008, are Copyri ght (c) 2004, 2006-2008 Glenn Rander s-Pehrson, and are distributed according to the same d isclaimer and ...

  • Avaya 1200 - page 199

    Third party terms 199 Greg Roelofs Tom Ta nner libpng versions 0.5, May 1995, through 0.88, Janu ary 1996, are Copyright (c) 1995, 199 6 Guy Eric Schalnat, Group 42, Inc. For the purposes of this copyright an d license, "Contribut ing Authors" is defined as the following set of individuals: Andreas Dilger Dave Martindale Guy Eric Schalnat ...

  • Avaya 1200 - page 200

    Third party terms 200 Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initia tive. Glenn Randers-Pehrson glennrp a t users.source forge.net December 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed un der kern_random license: Kern_random Copyri gh ...

  • Avaya 1200 - page 201

    Third party terms 201 HOWEVER CAUSED AND ON ANY THEORY OF LIAB ILITY, WHETHER IN CONTRACT, STRICT LI ABILITY, OR TORT (INCLUD ING NEGLIGENCE OR OTHER WISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ." END OF TERMS AND CONDITIONS Wchar functions The following component is license d u ...

  • Avaya 1200 - page 202

    Third party terms 202 USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIAB ILITY, WHETHER IN CONTRACT, STRICT LI ABILITY, OR TORT (INCLUD ING NEGLIGENCE OR OTHER WISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg The fol ...

  • Avaya 1200 - page 203

    Third party terms 203 We specifically permit an d en co u ra g e the use of this software as the basis of commercial products, provided th at all warranty or liability claims are assumed by the product ven dor . END OF TERMS AND CONDITIONS T -Rex The following component is licensed un der the T-Rex license: T-Rex T-Rex License Copyright (C) 200 3-2 ...

  • Avaya 1200 - page 204

    Third party terms 204 ...

Manufacturer Avaya Category Telephone

Documents that we receive from a manufacturer of a Avaya 1200 can be divided into several groups. They are, among others:
- Avaya technical drawings
- 1200 manuals
- Avaya product data sheets
- information booklets
- or energy labels Avaya 1200
All of them are important, but the most important information from the point of view of use of the device are in the user manual Avaya 1200.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Avaya 1200, service manual, brief instructions and user manuals Avaya 1200. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Avaya 1200.

Similar manuals

A complete manual for the device Avaya 1200, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Avaya 1200 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Avaya 1200.

A complete Avaya manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Avaya 1200 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Avaya 1200, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Avaya 1200, that we can find in the current document
3. Tips how to use the basic functions of the device Avaya 1200 - which should help us in our first steps of using Avaya 1200
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Avaya 1200
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Avaya 1200 in a specific country, if it was not possible to solve the problem on our own.

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