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Manual Mitel SX-100

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  • Mitel SX-100 - page 1

    User Gu.ide Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 2

    Introduction _~ Welcome to the Mite1 SUPERSWITCH@ system. In the days ahead, you’ll be able to explore the many features provided with your system. With the SUPERSET qTM telephone set, you’ll discover that advanced call-handling is only a touch-of-a- button away. We’ve prepared this guide so that you’ll know exactly how to use the SUPERSET ...

  • Mitel SX-100 - page 3

    SUPERSET 4 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 4

    Contents Your SUPERSET 4 Overview Line Select Keys Line Displays Handsfree Operation Placing a Call Answering Calls Placing a Call on Hold Transferring Calls Finishing Calls Speed Calling Conference Calls UCD Agent Sub-attendant And More! ADD HELD BACKGROUND MUSIC CALLBACK CALL FWD CAMP ON CANCEL CONF HANG-UP MSG NAME NIGHT ANS OVERRIDE PAGE PRIVAC ...

  • Mitel SX-100 - page 5

    Your SUPERSET 4 .._. ,. _ I Overview 1 Speaker Volume Control Used to increase or decrease the speaker volume. 2 Ringer Volume Control Increases or decreases the ringer volume. 3 Line Status Display Used to display status of the line assigned to the corresponding key. 4 Speed Call Keys and Line Select Keys These keys may be assigned as internal or ...

  • Mitel SX-100 - page 6

    select features Used to select and enable or disable supplementary features in the features display. speaker on/off Used for handsfree SUPERSET 4 set operation. mic. on/off Used to switch the microphone ON or OFF. Dial Key Pad A standard 12-key telephone dial pad. Handset Used for private conversations. Speaker Both ringer and voice outputs share t ...

  • Mitel SX-100 - page 7

    Your SUPERSET 4 (cont’d) Line Select Keys Normally, when you lift the handset or press the speaker on/off key, your own line is selected automatically. To place or answer a call on a different line, press appropriate line select key. You may have lines on your set which are assigned to other sets. Your conversations on these lines will be private ...

  • Mitel SX-100 - page 8

    Handsfree Operation To change from handset to speaker operation Press the speaker on/off key (1) and replace handset Continue your conversation handsfree. To change from speaker to handset operation Lift the handset The speaker and microphone are now disabled. To consult privately during speaker operation Press microphone on/off (2) Speaker is stil ...

  • Mitel SX-100 - page 9

    Placing a Call ‘o place a call to another extension Obtain dial tone Lift handset, or press speaker on/off key (1) and either dial extension number, or press a speed call key (2) if the number has been saved for speed calling. or dial the required number without lifting the handset. ‘o place a call to another extension - Intercom Press an inter ...

  • Mitel SX-100 - page 10

    Placing a Call To place a call to an outside number Obtain dial tone Lift handset, or press speaker on/off key (1) and either dial extension number or press a speed call key (2) if the number has been saved for speed calling. or press REDIAL (3) if the number is the last number you dialed. or press CALL (4) if you are returning a call in response t ...

  • Mitel SX-100 - page 11

    Answering Calls /hen a new call arrives at your set, the appropriate line status display ashes and the set may ring. -0 answer a call Either lift the handset and speak with the caller privately. or press the speaker on/off key (1) and speak with the caller in handsfree mode. or press the flashing line select key (2) and speak with the caller in han ...

  • Mitel SX-100 - page 12

    Placing a Call on Hold 1 To place a call on hold Advise the caller Press the hold key (1) The indicator lamp next to the line on hold flashes. To retrieve a call from hold from another SUPERSET 4 set with that line appearance Press appropriate flashing line select key (2) You are connected to the held call. Note: You may dial a call pickup code. 1- ...

  • Mitel SX-100 - page 13

    llansferring Calls J o transfer a caller to another extension Advise caller of pending transfer. Press TRANSKONF (1) The call is placed on temporary hold. Dial the number manually from the dial key pad or press appropriate speed call key (2) 0 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 14

    Transferring Calls If the selected extension is ringing or busy and you do not wish to stay on the line - Press RELEASE (3) The caller is transferred to the ringing extension. The user of the busy extension hears two quick beeps indicating the waiting call. When the busy extension user hangs up, his/her phone rings and the waiting call is connected ...

  • Mitel SX-100 - page 15

    Finishing Calls -0 finish a call Replace handset or press speaker on/off key (1) if speaker is in use. or press HANG-UP (2) 12 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 16

    Speed Calling Frequently used extension or outside telephone numbers may be saved for automatic dialing. To organize a number for speed calling Before you save a number, follow the given example and write down long numbers exactly as you would dial them. For example, a typical long-distance telephone number would be dialed as follows: 9 + 1 + 613 + ...

  • Mitel SX-100 - page 17

    Speed Calling (cont’d) The following example illustrates the use of >le3. The general number for directory assistance is: 1 -I- (area code) + 5551212 The area code determines which area you are making the inquiry in, and is unknown until you require assistance. With the set, you can save the number and make use of the >le3 code to suspend d ...

  • Mitel SX-100 - page 18

    To use a speed call key Press a speed call key (3) The stored number is dialed for you automatically. To assign a speed call key Press PROGRAM (1) Press SPEED CALL (2) Press required speed call key (3) Enter digits to be saved from the dial key pad. Press EXIT (1) to abandon the new entry leaving the previously saved number intact. Press SAVE (5) T ...

  • Mitel SX-100 - page 19

    Conference Calls A conference call may include up to seven parties. To set up a conference call Press TRANWCONF (1) The call is placed on temporary hold. Dial extension number using dial key pad or press required speed call key (2) If the number is busy or unanswered, press CANCEL (3) to retrieve the held call. If the number is ringing, wait until ...

  • Mitel SX-100 - page 20

    Conference Calls .~ ,.--I- 1 To speak privately with one party in a conference Press SPLIT (4) You are connected to one party and the other party is placed on temporary hold. To alternate between callers Press SWAP (4) You are connected to the held party and the other caller is placed on temporary hold. To exit from a conference call Replace handse ...

  • Mitel SX-100 - page 21

    UCD Agent I .____ --- Incoming calls If you are part of an agent group, calls will arrive at your set automatically. You can assign an account code to a call. To stop receiving calls temporarily use the Do Not Disturb feature. 1-18 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 22

    Sub-attendant As a sub-attendant, you may be required to store and take messages for SUPERSET 3 or regular telephone users. To store messages Press PROGRAM Press MSG Dial message number (01-15) Note: 01 to 08 are already programmed for you. Each message can be up to 13 characters long including spaces. You can create messages using the letters on t ...

  • Mitel SX-100 - page 23

    Sub-attendant (cont’d) Note: Press . . . NEXT to leave a space * to store Q, Z, ‘, . c to backspace and erase an error EXIT to clear the display and start over 0 not used # not used Press SAVE If a call is forwarded to your prime line Answer the call If the caller wishes to leave a message, take the message and finish the call. To leave an indi ...

  • Mitel SX-100 - page 24

    Sub-attendant (cont’d) The message indication is automatically cancelled when the station user calls any SUPERSET 4. message indication for a station Dial the extension number Press MSG :., To cancel a If the caller The indication is cancelled. wishes to speak to someone else Press TRANWCONF Note: If there is no answer or the extension is busy, t ...

  • Mitel SX-100 - page 25

    And More! The And More! reference section is a summary, arranged in alphabetical order, of the features appearing in the display area. Only the features you have access to will be displayed on your set. ADD HELD To add a held call to a conversation on a different line, Press ADD HELD Press line with held call You are now in a conference. BACKGROUND ...

  • Mitel SX-100 - page 26

    And More! CALLBACK To be called back when a busy extension or outside 1: line becomes free. Press CALLBACK Replace handset CALL FWD Redirect your incoming calls to another extension, group or outside number. There are four types of call forwarding: l ALWAYS FORWARD - all your incoming calls are redirected. l NO ANSWER - your unanswered calls are re ...

  • Mitel SX-100 - page 27

    9nd More! Press CALL FWD Press YES or NO to select the required type of call forwarding. Enter destination Either dial number manually, or press a speed call key The number you want your calls redirected to may be a different extension, or an outside number (if permitted with your set). Press t to backspace and erase an error, Press EXIT to clear t ...

  • Mitel SX-100 - page 28

    And More! ,--.~. ~. , Press SAVE Call forwarding is now activated and FWD is displayed as a reminder. To cancel or reactivate call forwarding Press select features key Dial 1 Call forwarding is feature number 1. Press OFF or ON to cancel or reactivate. I. FM/D 1-25 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 29

    tnd More! :AMP ON Used to signal a busy extension that you wish to speak with the user. Listen for busy tone Press CAMP ON ,..., ,..., ,/ :... : : ,.... : : .:... ‘.... ..:.. :,~: ~,._. . . . . . : Remain off-hook. You may hear music. When the extension becomes free, you are connected. :ANCEL Used to drop your current party and recover a party fr ...

  • Mitel SX-100 - page 30

    And More! CONF Used to set up a conference. To add a party on temporary hold to your current call Press CONF You now have a conference. HANG-UP Used to finish a call. Press HANG-UP ::I: . . . . 1-27 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 31

    And More! MSG There are two types of messaging: l Advisory - messages which you can leave for other SUPERSET 4 users to see when they call your set. l Callback - messages which you can send to other SUPERSET 4 users when you cannot reach them. To display stored messages Press MSG Press NEXT to display next message Press EXIT to clear the display Yo ...

  • Mitel SX-100 - page 32

    And More! To leave or cancel a message on your set Press MSG A Dial the required message number or Press NEXT several times until the desired message is displayed. Press ON or OFF i .,.’ A : .:: ::/:: ‘. . . . . . ‘..’ / / .: : : ; j j :.... / :.. Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 33

    And More! If you have callback message on your set you can still leave a message (MSG flashing in the upper right-hand corner of the display) Press MSG Press SEND MSG ‘<, : :’ .: / Dial the required message number or Press NEXT several times until the desired message is displayed. Press ON or OFF to cancel the message. The message is display ...

  • Mitel SX-100 - page 34

    And More! Press NAME You can store your name using the letters on the keypad. Press the kdy associated with the first letter of your name. Since each key is associated with three letters, press the key up to three times to display the required letter. When that letter is displayed, press the NEXT key. Repeat this operation for each letter in your n ...

  • Mitel SX-100 - page 35

    And More! NIGHT ANS Used to answer an incoming outside call when the night bell or night extension rings. Listen for night bell If your set is idle, Lift handset or press speaker on/off key Press NIGHT ANS The call is now answered handsfree. Lift the handset for a private conversation either before or after pressing NIGHT ANS. If you are dialing a ...

  • Mitel SX-100 - page 36

    And More! OVERRIDE Used in an emergency to speak with a busy party. ,T! Listen for busy tone :. Press OVERRIDE A You may now speak with the user, but other parties in the original conversation will hear you as well. All parties in the conversation hear a warning tone, which is repeated every 6 seconds until you hang up. PAGE Used to make announceme ...

  • Mitel SX-100 - page 37

    And More! PRIVACY REL Used to permit another SUPERSET 4 set user to join in an existing conversation. Press PRIVACY REL :: A PROGRAM Used to program your phone for call forwarding or for assigning speed call keys. Press PROGRAM You may now continue with call forwarding or speed call for automatic dialing. ,,. ,‘::. :, .: ::..:., : 1-34 Technical ...

  • Mitel SX-100 - page 38

    And More! REDIAL Used to redial automatically the last manually dialed outside number. i~:~~’ :_ ..-: Press REDIAL RELEASE Used to release a call on temporary hold to the current party, and remove yourself from the call. Press RELEASE REMINDER Used to send a reminder to yourself. To set the time of a reminder Press PROGRAM : Technical Manuals Onl ...

  • Mitel SX-100 - page 39

    And More! Press REMINDER Dial 4-digit time The 24-hour clock format is used. For example: 16:30 represents 4:30 pm. Press + key to backspace and erase an error. Press EXIT to clear the display and start over. Press SAVE At the time set for the reminder you will hear a beep, REMINDER prompt flashes and DISPLAY REMINDER is displayed. To acknowledge a ...

  • Mitel SX-100 - page 40

    And More! Then press REMINDER : / :;. : :. / :‘. ,, ,~, :::.: .; ;;..:: .:. A To cancel a timed reminder Press PROGRAM A Press REMINDER The set displays existing timed reminder. A Press CANCEL ,... ... .... ... : ;.. j : ( j,’ i :.., ‘..’ ‘.. ‘. : ‘.. ,.. Y :, A l-37 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 41

    And More! SEND MSG Used to send a message requesting a callback. Listen for ringing or busy tone Press SEND MSG The message sent gives your extension number, and time sent. SPEED CALL Used to store frequently called telephone numbers for automatic dialing. To set up or change a speed call key Press PROGRAM : ;: : Press SPEED CALL -38 Technical Manu ...

  • Mitel SX-100 - page 42

    And More! Press selected speed call key Dial number to be saved Press SAVE To display a saved speed call number Press display key Press selected speed call key The saved number for that key is displayed Press EXIT The display is now cleared. :.. ./ .; .-:. :.. ...:. : : ., ,;; .” ...: ..... ‘: ; ‘/ .:‘.... : ..: ~. ..: .,,: ..,: .I.. ,“., ...

  • Mitel SX-100 - page 43

    4nd More! iPLlT Used to speak privately with one party in a 3-way conference. You are engaged in a conference call. Press SPLIT You may now speak privately with one of the parties. The second party is on temporary hold. ;WAP Used to alternate between the current party and a caller on temporary hold. To swap parties Press SWAP /_ : ‘;.. .-: I -. : ...

  • Mitel SX-100 - page 44

    And More! SWAP CAMP ON Used to place your current call on temporary hold while you answer or redirect a waiting call. To answer a waiting call You hear a beep while connected to a call. The display shows you who is calling. Press SWAP CAMP ON Your current call is placed on temporary hold and you are connected to the waiting caller. To redirect a wa ...

  • Mitel SX-100 - page 45

    hd More! TRANWCONF Used to transfer a call to another number or form a conference. To transfer a call Press TRANSKONF Dial required number or Press a speed call key Press RELEASE The call is transferred. Note: If there is no answer, the call will recall your set. 42 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 46

    And More! If 201 is busy, to return to original caller, Press CANCEL :. .: : ,.. : : l:FWD Used to activate or cancel call forwarding. Press select features key :-.! ; :.: :.. : .:.. Dial 1 Press ON or OFF Call forwarding is activated or cancelled. A Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 47

    hd More! !:NO D/S T’B Used to activate or cancel do not disturb. Press select features key Dial 2 Press ON or OFF Do not disturb is activated or cancelled. A A 3:AUTO ANS Used to automatically answer an incoming call handsfree. Press select features key Dial 3 l-44 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 48

    And More! Press ON or OFF Auto-answer is activated or disabled. A 4:MSG Used to read a message while you are on a call. To read a message If MSG is flashing in the upper right-hand corner of your display, Press select features key Dial 4 Press READ MSG -’ . . r.;‘.. ! :. : :’ ,... .,,- Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 49

    And More! ? ~~~~~ -______- ~~~~_ __-.- ~~.~ ~~___. --~ ~---_-.~. .~ _1 Press NEXT to read the next message. Press CANCEL to erase a message. To call some who has left you a message Press CALL The call is dialed automatically. Press EXIT to clear the display. 5:ACC CODE Used to enter an account code. To enter an account code during a call Press sele ...

  • Mitel SX-100 - page 50

    SUPERSET 3 .:i. . . . ..: Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 51

    Contents Your SUPERSET 3 Overview Feature Keys Line Select Keys and Indicators Placing a Call Answering Calls Handsfree Operation Transferring Calls Finishing Calls Placing a Call on Hold Conference Calls Speed Calling And More! . . . how to use the many other features provided by your MITEL SUPERSWITCH communications system Page 2-2 2-3 2-4 2-6 2- ...

  • Mitel SX-100 - page 52

    Your SUPERSET 3 i Overview 7 6 Handsfree Speaker key and microphone switch. hold Key Used to place current call on hold. Feature Keys Five keys for automatic feature selection. Volume Control Controls the speaker and ringer output. Handset Used for private conversations. Speed Call Keys Used for saving up to 12 extension or outside numbers for auto ...

  • Mitel SX-100 - page 53

    Your SUPERSET 3 r- ~~- 1 _- - Feature Keys :,.: ‘.. hold :. :: Used to place a call on hold, thus freeing you to : :‘.: replace the handset or place another call. swap Used to alternate between a call on hold or camped-on and the current call. trans/conf Used to transfer a call or to set up a conference. redial Used to redial the last manually ...

  • Mitel SX-100 - page 54

    Your SUPERSET 3 (eont’d) Line Select Keys and One of these Indicators i : ::. line select keys is your own prime line ! .-. ( ‘. (directory number). Normally, when you lift the handset or press the speaker on/off key, your own line is selected automatically. The remaining select keys are assigned by the system manager as one of the following ty ...

  • Mitel SX-100 - page 55

    Your SUPERSET 3 (cont’d) Private Line This is your own personal line and it does not appear elsewhere on the system. $:;i :.:-:.: I..I.- 2. r: . . When a line is the line status display is : Idle unlit Busy lit Ringing flash Held fast flash Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 56

    Placing a Call ormally, when you lift the handset or press the speaker on/off key, )ur own line is selected automatically. 3 place or answer a call on a different line, press the appropriate line ?lect key. If the line indicator above the line key is lit, someone else is sing that line. ‘o place a call to another extension Obtain dial tone Lift h ...

  • Mitel SX-100 - page 57

    Placing a Call To place a call to an outside number Obtain dial tone Lift handset, ;r_ ‘. I or press speaker on/off key (1) Obtain outside line Dial Trunk Access Code or press a free line select key. and either dial manually, or press a speed call key (2) if the number has been saved for automatic dialing. or press REDIAL (3) if the number you wi ...

  • Mitel SX-100 - page 58

    Answering Calls I new call arriving at your SUPERSET 3 set flashes a line indicator imp, and may ring the incoming call bell. ‘0 answer a call Either lift the handset and speak with the caller privately, or press the speaker on/off key (1) and speak with the caller in handsfree mode. or press the flashing line select key (2) and speak with the ca ...

  • Mitel SX-100 - page 59

    To change from handset to speaker operation Press the speaker on/off key (1) and replace handset Your conversation continues in handsfree mode. To change from speaker to handset operation Lift the handset The speaker and microphone are now disabled. To consult privately during speaker operation Press microphone on/off (2) Speaker is still in use bu ...

  • Mitel SX-100 - page 60

    Transferring Calls ‘o transfer a caller to another extension Advise caller of pending transfer Press trans/conf key (1) The call is placed on temporary hold. Dial the number manually from the dial key pad If the selected extension is ringing or busy and you need not introduce the caller Press speaker on/off key (2) if you are in handsfree mode. o ...

  • Mitel SX-100 - page 61

    Transferring Calls : When the busy extension user hangs-up, his/her phone rings and the waiting call is connected automatically. If there is no answer after a time-out period, the transferred call recalls and rings your extension. If you want to introduce the caller Wait until the ringing extension is answered. Introduce the caller Press speaker on ...

  • Mitel SX-100 - page 62

    Finishing Calls To finish a call Replace handset or press speaker on/off key (1) if speaker is in use. or press cancel key (2) during speaker operation when no one is on temporary hold. 12 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 63

    Placing a Call on Hold ~____ I To place a call on hold Advise the caller of the pending hold Press the hold key (1) The indicator lamp next to the line on hold flashes. An outside caller will hear music if the Music-on-Hold feature is available on your system. To retrieve a call from hold from any SUPERSET 3 set Press appropriate flashing line sele ...

  • Mitel SX-100 - page 64

    Up to six parties and the originator may be brought together in a conference call. To set up a conference call You are connected with a call. Press frans/conf key (1) The call is placed on temporary hold. Dial each number manually from dial key pad, or press required speed call key (2) If the number is busy or unanswered, press cancel key (3) to re ...

  • Mitel SX-100 - page 65

    Conference Calls To exit from a conference call Press speaker on/off key (5) if you are in handsfree mode. or replace handset The parties are now connected together and you are released from the call. ; ~- : 1. ,, 2-15 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 66

    Frequently dialed extension or outside telephone numbers may be saved for automatic dialing. Normally, when you press a speed call key, your own line is selected automatically. To place a call on another line, preselect a free line, then press the speed call key. To use a speed call key Press required speed call key (1) The stored number is dialed ...

  • Mitel SX-100 - page 67

    Speed Calling / 1 Press cancel key (3) if you’ve made a mistake and want to leave the previously saved number intact. : : : .‘. Press program/save key (2) The new number is now saved. Record identity of new number Carefully remove the clear plastic card cover and write the number identity on the line next to the speed call key. Organizing speed ...

  • Mitel SX-100 - page 68

    Automatic Dial (cont’d) r-----~ 7 The following example illustrates the use of *3. The general number for directory assistance is: 1 + (area code) + 5551212 The area code determines which area you are making the enquiry in and is unknown until you require assistance. With the set, you can save the number and make use of the >le3 code to suspen ...

  • Mitel SX-100 - page 69

    - And More! :. / Many other features are provided by MITEL SUPERSWITCH systems that you can access by dialing simple codes. For complete information about these features and how to use them, refer to Extension Features Operation (PN91 lo-034-002-NA). Some of the features described in the regular telephone section are activated by a switchhook flash ...

  • Mitel SX-100 - page 70

    Speed Call List Name I Memory code 10 16 36 42 56 62 63 Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 71

    Telephone Directory 1 I Name Telephone Number Technical Manuals Online! - http://www.tech-man.com ...

  • Mitel SX-100 - page 72

    Technical Manuals Online! - http://www.tech-man.com ...

Manufacturer Mitel Category Telephone

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A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Mitel SX-100 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Mitel SX-100.

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