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Manual ATCOM Gateway AU-600

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Summary
  • ATCOM Gateway AU-600 - page 1

    Personal USB VoIP Gateway User’s Guide ...

  • ATCOM Gateway AU-600 - page 2

    USB Gateway Content s Contents .............................................................................................................................. 2 Welcome ............................................................................................................................. 3 Package Contents ..................................... ...

  • ATCOM Gateway AU-600 - page 3

    USB Gateway We l c o m e The Personal VoIP Gateway is an exciting new device that let’s you make and receive Skype™ calls using your standard telephone handset. After you follow the simple installation you will be able to do the following: • Continue to make and receive regular calls as you norm ally do • Make and receive Skype™ calls usi ...

  • ATCOM Gateway AU-600 - page 4

    USB Gateway Package Content s The Personal VoIP Gateway package includes the f o llowing (note that your particular hardware and cables may look slightly different than shown below). 1. Personal VoIP Gateway 2. USB Cable 3. Telephone Cable 4. CD-ROM-DRIVER 5. User’s Manual in CD 6. Quick Start Guide in CD Page 4 of 48 ...

  • ATCOM Gateway AU-600 - page 5

    USB Gateway Requirement s In order to install the USB Gateway you will need the following: 1. USB Gateway 2. USB cable 3. RJ11 cable 4. Telephone (regular telephone, cordless phone, DECT phone, …) 5. Telephone service (for conf call, 3 way calling and forwarding features) 6. Broadband internet service is recommended 7. PC with the following minim ...

  • ATCOM Gateway AU-600 - page 6

    USB Gateway USB Gateway Inst allation DO NOT CONNECT THE USB GATEWAY TO YOUR COMPUTER UNTIL INSTRUCTED TO DO SO BY THE INSTALLATION WIZARD The following instructions will guid e you to th rough the process of installing the Personal USB Gateway. The installation procedure is to : • Install Skype™ (step 1 b elow) • Start the USB Gateway instal ...

  • ATCOM Gateway AU-600 - page 7

    USB Gateway STEP 2: Insert the supplied CD-ROM into your PC CD-ROM drive. The installation should start automatically. If not, open the installation folder on the CD-ROM and double click on the setup.exe program as shown below. You will see the following popup. Press Yes to proceed or No to cancel. Page 7 of 48 ...

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    USB Gateway You will see the End User License Agreement. Click the “I h ave read …” checkbox and press the I Agree button as shown below. You will see the following progress b ar below indicating that the installation is proceeding. Page 8 of 48 ...

  • ATCOM Gateway AU-600 - page 9

    USB Gateway Wait until you see the following popup and press the OK button. Connect the USB cable to the USB Gateway USB port as shown below: The other end of the USB cable must be connected to a USB port on your computer as shown below, or to an AC Powered USB hub. The USB Gateway MUST not be connected to a bus powered USB hub. Page 9 of 48 ...

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    USB Gateway You will see the following Windows New Hardware Found Wizard . Select Install the so ftware automatically (Recommended) and press the Next button. Page 10 of 48 ...

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    USB Gateway The installation will continue and you will se e th e following screen. When you see the following screen, press the Finish button. Page 11 of 48 ...

  • ATCOM Gateway AU-600 - page 12

    USB Gateway Then you will see the following Windows New Hardware Found Wizard screen. Select Install the so ftware automatically (Recommended) and press the Next button. The installation will continue and you will se e th e following screen. Page 12 of 48 ...

  • ATCOM Gateway AU-600 - page 13

    USB Gateway When you see the following screen, press the Continue Anyway button. When you will see the following screen, select the option, “ allow this program to use Skype” and press the OK button. Page 13 of 48 ...

  • ATCOM Gateway AU-600 - page 14

    USB Gateway When you see the following screen, press the Finish button. Page 14 of 48 ...

  • ATCOM Gateway AU-600 - page 15

    USB Gateway STEP 3: When the installation completes you shoul d see the following message appear near your system tray and a new telephone icon (c ircled in red below) in your system tray as shown below. The telephone icon indicates th at the VoIP Agent is insta lled and running and that you can start making calls via Skype™ and the USB Gateway. ...

  • ATCOM Gateway AU-600 - page 16

    USB Gateway STEP 4: Connect a standard telephone handset to the USB GATEWAY phone jack using a telephone cable as shown below STEP 5: Connect a telephone cable between the USB GATEWAY line jack and a wall jack as shown below. Note that this is only required for making regular phone calls or for forwarding Skype calls to your mobile (o r other off-s ...

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    USB Gateway You final configuration shoul d resemble the following. Page 17 of 48 ...

  • ATCOM Gateway AU-600 - page 18

    USB Gateway Enabling USB GA TEW A Y In order to use USB GATEWAY and it’s features, (1) the US B Gateway must be plugged into the PC, (2) a telephone handset must be plugged into the USB Gateway, (3) the USB Gateway must be connected to the telephone wall jack 1 and (4) the VOIP agent must be running (see green telephone in the Windows System Tray ...

  • ATCOM Gateway AU-600 - page 19

    USB Gateway You may see the following screen, select the option, “ allow this program to use Skype” and press the OK button. You should now see the VOIP agent in the Windows System Tray as shown below. You are now ready to use the USB Gateway. Page 19 of 48 ...

  • ATCOM Gateway AU-600 - page 20

    USB Gateway USB GA TEW A Y St ates When the USB Gateway is installed and the software is installed properly, then you will see a green phone in the system tray as shown below. If the VoIP agent is running and the USB Gateway is removed or Skype is not running, then the telephone will be red as shown below. During an incoming or outgoing Skype call, ...

  • ATCOM Gateway AU-600 - page 21

    USB Gateway T esting USB Gateway Skype provides a useful featur e to test your connection. It is called Echo123. If you send “callme” in a chat with echo123, the echo123 se rvice will call you and let you leave a message which will be played back to you. This will help you verify that the USB Gateway, VoIP Agent and the telephone ar e all conne ...

  • ATCOM Gateway AU-600 - page 22

    USB Gateway You will see the following chat screen and you should enter “callme” and press th e Enter key on your keyboard. Page 22 of 48 ...

  • ATCOM Gateway AU-600 - page 23

    USB Gateway Within 10-20 seconds, you should see the fo llowing screen, and the telephone connected to the USB Gateway should ring. Pick up the handset and follow the instructions. The Echo Test Service will ask you to leave a message which will be played b ack immediately. This will help you verify that the USB Gateway, VoIP Agent and the telephon ...

  • ATCOM Gateway AU-600 - page 24

    USB Gateway When the test concludes you can press OK on the following screen. and then press Finish on the following screen. Making and Receiving Calls You can continue to use the telephone handset connected to the USB Gateway to make and receive standard telephone calls as you used without any change. To make a standard phone call, just pick up th ...

  • ATCOM Gateway AU-600 - page 25

    USB Gateway If you have SkypeOut™, you can use the US B Gateway connected handset to make SkypeOut™ calls by picking up the handset, pr essing ##, to indicate to the USB Gateway that this is not a standa rd call but a Skype call, di aling as per the SkypeOut™ recommended dialing sequence, 00 + country code + telephone number (e.g. 001 617 555 ...

  • ATCOM Gateway AU-600 - page 26

    USB Gateway Setting Skype Speed Dial This section describes how to setup speed di als in Skype™. This is required in order to use a USB Gateway connected handset to dial to a Skype™ contact. It is not required for making SkypeOut™ calls using a USB Gateway connected handset. Step 1: Right click on the desired cont act as shown below and selec ...

  • ATCOM Gateway AU-600 - page 27

    USB Gateway Step 3: You will now see an indication that the Skype™ contact has a speed dial associated with them as shown below. Page 27 of 48 ...

  • ATCOM Gateway AU-600 - page 28

    USB Gateway Switching Between V oIP and Regular Calls While on a regular phone call you may receive a Skype™ call or while on a Skype™ call you may receive a regular call. The USB Gatewa y will indicate an incoming call with an audible tone and you can sw itch between the two and b ack and forth by pressing #1. While on a regular phone call, if ...

  • ATCOM Gateway AU-600 - page 29

    USB Gateway Forwarding Calls The USB Gateway can be configured to forward incoming Skype™ calls to another telephone number, such as your mobile phone . It can also forward incom ing telephone calls to a Skype™ or SkypeOut™ call. Right click on the Skype Ag ent (green telephone in the Windows System Tray) and se lect configure as shown below. ...

  • ATCOM Gateway AU-600 - page 30

    USB Gateway Press the Call Handling tab to see the Ca ll Forward parameters as shown below. Enable Call forward and set the PSTN number Enable Call forward and set the Skype number Select rin g times before fo rward Select rin g times before fo rward In order to forward incoming Skype™ calls to a telephone number such as your m obile phone, chang ...

  • ATCOM Gateway AU-600 - page 31

    USB Gateway Answering Machine (PSTN & V oIP) Support 1 USB VoIP Gateway has an integrated answ ering machine (implem ented in software on the PC). 2 USB VoIP Gateway can be configured to answer incoming VoIP call u sing its answering machine after a conf igurable number of rings. 3 USB VoIP Gateway can be configured to answer incom ing PSTN cal ...

  • ATCOM Gateway AU-600 - page 32

    USB Gateway T oll Byp ass Toll bypass is similar to forwarding, except the incoming caller press the * key, and follow the IVR to dials out an arbitrary numbe r instead of fixed forwarding as described in the previous section. There are two common scenarios for this. You can call in from your mobile phone to the computer that the USB Gateway is con ...

  • ATCOM Gateway AU-600 - page 33

    USB Gateway Forward PSTN call to Skype In order to enable toll bypass of incoming PSTN calls, chang e the Incoming PSTN Calls settings as follows: • Check the Enable administrative m o de. • Set your password and press apply as shown below Enable administrative mode Set administrative p asswor d When you call your telephone line from m obile , ...

  • ATCOM Gateway AU-600 - page 34

    USB Gateway Forward Skype call to PSTN In order perform toll bypass on an incoming Skyp e call, Enable administrative mode in the Incoming Internet Ca lls section. Set as following • Check the Enable administrative m o de. • Set your pin number as shown below Enable administrative mode Set administrative p asswor d When you call USB Gateway fro ...

  • ATCOM Gateway AU-600 - page 35

    USB Gateway Manage Skype V oice mail 1 When the user has VoIP voicemail and there are n ew messages the USB VoIP Gateway would play a special dial tone to indicate the waiting VoIP messages. The VoIP Dial tone when there are no message is a continuous tone The VoIP dial tone when there are new message/s is a con tinuous tone with ‘b eep-beep’ a ...

  • ATCOM Gateway AU-600 - page 36

    USB Gateway Record You can record your call use USB Gateway Location: set your record file location here. Inactive: disable auto record. Record next call: record next call (trigger that would be reset after call) Record all calls: Automatic reco rd a ll calls. User can manual control the record process by:  ‘#7’ – start recording  ‘#8 ...

  • ATCOM Gateway AU-600 - page 37

    USB Gateway Changing the Default Settings You can change the default settings fo r sending a call, activating a Skype™ call, switching between a Skype™ call and a regular call (call waiti ng) and conference calling, by running the USB Gateway configuration. Right click on the VoIP agent and se lect Configure as shown below. You will see the con ...

  • ATCOM Gateway AU-600 - page 38

    USB Gateway The Conference Key Sequence – while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype ca ll, press these keys conference together the two calls. Press the Restore Defaults button if you want to restore all sequences to their factory shipped settings. Soft phone type: we support QQ beside ...

  • ATCOM Gateway AU-600 - page 39

    USB Gateway Disabling USB Gateway In order to disable USB Gateway, right click on the VoIP agent in the system tray and select Exit as shown below. You can now disconnect the USB Gateway from the PC. Page 39 of 48 ...

  • ATCOM Gateway AU-600 - page 40

    USB Gateway Uninst all In order to uninstall the USB Gateway, clic k on the uninstall utility in the USB Gateway program group accessed from the Start button -> All Program s -> USB VoIP Personal Gateway. You will see the uninstall indicator as f ollows. When the uninstall indicator disappears, the un-installation is com plete. Page 40 of 48 ...

  • ATCOM Gateway AU-600 - page 41

    USB Gateway Inst alling a New V ersion When you install a new version of VoIP Agent, at the end you will see a slightly different Skype warning message as shown below. Sel ect “Allow this program to use Skype” and press OK as shown below: Page 41 of 48 ...

  • ATCOM Gateway AU-600 - page 42

    USB Gateway T roubleshooting The first step in troubles hooting is to read the readme.txt that appears in the USB Gateway program group. It contains a list of known issues for the current VoIP Agent version. To find out the driver version, right click on the VoIP Agent (green telephone in the system tray) and select About. You will see the VoIP Age ...

  • ATCOM Gateway AU-600 - page 43

    USB Gateway Wrong Device Installed If you insert the USB Gateway on a Windows XP SP2 PC “prior” to installing the software, the adapter will be incorre ctly installed as a USB Modem. Simply proceed to install the VoIP Agent a nd it will resolve the issu e and install the adapter properly. USB Gateway does not appear to be responding to incoming ...

  • ATCOM Gateway AU-600 - page 44

    USB Gateway Cannot hear the Skype™ call in telephone handset Check to make sure that Skype is configured to use the VoIP Virtual Audio device as it’s Audio In and Audio Out Sound Device. This is done as following: Select Options from the Skype™ Tools Menu as shown below. and then select Sound Devices as shown below. Page 44 of 48 ...

  • ATCOM Gateway AU-600 - page 45

    USB Gateway Check the Audio In and Audio Out list boxes and make sure VoIP Virtual Audio device is selected. Call Forwarding is not working properly • Make sure that a telephone cable is plugged into the USB Gateway line jack and to the wall phone plug • Try to dial the telephone number as you have entered in the USB Gateway Call Forwarding dia ...

  • ATCOM Gateway AU-600 - page 46

    USB Gateway Page 46 of 48 Appendix A – IVR Flow Chart Your call is being forwarded CF You have reached the TLink answering machine. Please leave your message after the bee p AMGreet Beep Exit IVR [ call fwd ] Exit IVR [ Record msg ] Please enter your PIN code DialPinNbr You have entered a wrong pin code WrongPin Exit IVR Disconnect Thank you, the ...

  • ATCOM Gateway AU-600 - page 47

    USB Gateway 3 3 Local Handset Access To listen to local voice messages, please press 1 VMListen 1 VMDelete To delete all local voice messages, please press 2 AMConfig1 For Answering Machine configuration, please p ress 4 All locally recorded messages would be deleted VMDelConfirm To confirm please press 1 confirm to cancel please press 2 cancel A l ...

  • ATCOM Gateway AU-600 - page 48

    USB Gateway 4 No messages were received NoVMsg Recorded voice messages will be pla y ed back se q uentiall y PlayMsg End End 3 / 6 3 - Incoming PS TN 6 - Incoming VoIP To repeat the current message press 1, To delete the current message press 2, To keep The current messa Play message End VMOper g e p ress 3 NoMoreMsg There are no more messages When ...

Manufacturer ATCOM Category Telephone

Documents that we receive from a manufacturer of a ATCOM Gateway AU-600 can be divided into several groups. They are, among others:
- ATCOM technical drawings
- Gateway AU-600 manuals
- ATCOM product data sheets
- information booklets
- or energy labels ATCOM Gateway AU-600
All of them are important, but the most important information from the point of view of use of the device are in the user manual ATCOM Gateway AU-600.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals ATCOM Gateway AU-600, service manual, brief instructions and user manuals ATCOM Gateway AU-600. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product ATCOM Gateway AU-600.

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A complete manual for the device ATCOM Gateway AU-600, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use ATCOM Gateway AU-600 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of ATCOM Gateway AU-600.

A complete ATCOM manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual ATCOM Gateway AU-600 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the ATCOM Gateway AU-600, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the ATCOM Gateway AU-600, that we can find in the current document
3. Tips how to use the basic functions of the device ATCOM Gateway AU-600 - which should help us in our first steps of using ATCOM Gateway AU-600
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with ATCOM Gateway AU-600
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of ATCOM Gateway AU-600 in a specific country, if it was not possible to solve the problem on our own.

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