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Manual AT&T II

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  • AT&T II - page 1

    AT&T PARTNER ® II Centrex Communications System Release 1 Installation and Use ...

  • AT&T II - page 2

    Copyright © 1991 AT&T All Rights Reserved Printed in U.S.A. AT&T 518-455-330 Issue 1 November 1991 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment ...

  • AT&T II - page 3

    Contents About This Guide v 1 Overview 1-i ■ Terminology 1-1 ■ Using Premises Equipment to Complement Centrex Services 1-3 ■ Primary and Secondary Lines 1-5 Features and Capabilities 1-6 ■ Premises Equipment 1-7 ■ 2 Installing the Equipment 2-i ■ Important Safety Instructions 2-ii Terminology 2-1 ■ ■ Installation Guidelines 2-3 ■ ...

  • AT&T II - page 4

    5 Programming Reference ■ Alphabetical List of System and Telephone Programming Procedures Overview ■ ■ Terminology ■ System Programming Procedures ■ Telephone Programming Procedures ■ Changing Settings after Installation ■ System Programming Reference ■ System Speed Dial Programming Reference ■ Telephone Programming Reference 5-i ...

  • AT&T II - page 5

    C Maintenance and Customer Support C-1 ■ Maintenance C-1 ■ In Case of Difficulty C-2 Repair Information ■ C-9 ■ AT&T Limited Warranty and Limitation of Liability C-9 ■ Product Ordering Information C-11 D Specifications D-1 E FCC Information E-1 ■ Federal Communications Commission (FCC) Interference Information E-1 Feedback Form GL G ...

  • AT&T II - page 6

    About This Guide Purpose The system described in this guide consists of premises equipment and Centrex services. Although the terms “premises equipment,” “Centrex services,” and “system” have broader meanings elsewhere, this guide uses those terms to refer specifically to the following definitions: Premises equipment refers to the AT&am ...

  • AT&T II - page 7

    Terminology The following terms are used throughout this guide, and are important for understanding how your system works. In addition, each chapter in this guide begins with a “Terminology” section that defines key terms used in the chapter. All terms are also defined in the Glossary. Centrex Centrex system Equipment controller Equipment featu ...

  • AT&T II - page 8

    How to Use This Guide This guide provides instructions and advice on the following topics: ■ ■ Installation. If you are installing the system for the first time, read Chapters 1 and 2 and Appendix D, which provide an overview of the system, instructions for equipment installation, and equipment specifications. If your company already has modula ...

  • AT&T II - page 9

    Before training co-workers, read Appendix B to decide whether to make intercom calling features available to telephone users. (These equipment features require that users know the jack numbers where lines and extensions are connected to the equipment controller.) In addition, panels 6 and 7 of the Quick Reference card present intercom calling featu ...

  • AT&T II - page 10

    ■ MLC-6 Cordless Telephone: Installation and Troubleshooting (999-506-143) explains how to install the MLC-6 cordless telephone and how to solve any problems that might occur when using it with your system. MLC-6 Cordless Telephone Quick Reference: Display and Controls ■ (999-506-146) explains how to use the MLC-6 cordless telephone with your s ...

  • AT&T II - page 11

    Overview 1 Contents Terminology 1-1 Using Premises Equipment to Complement Centrex Services 1-3 Primary and Secondary Lines 1-5 Features and Capabilities 1-6 Premises Equipment 1-7 ■ Equipment Controller 1-8 Modules 1-8 Capacity ■ MLS- and MLC-Model Telephones ■ Auxiliary Equipment Industry-Standard Devices Other Devices 1-8 1-9 1-9 1-10 1-11 ...

  • AT&T II - page 12

    Overview 1 Terminology The following terms are used in this chapter. In addition, you may wish to review the “Terminology” section of “About This Guide,” which defines basic terms used throughout this guide, or the Glossary, which defines all terms. Auto Dial button Auxiliary equipment Centrex Centrex extension number Centrex system A progr ...

  • AT&T II - page 13

    Equipment Controller Equipment feature Equipment feature button Extension Extension jack Feature phone Intercom call Premises equipment Primary line Programmable button Secondary line Standard phone 1-2 Overview The AT&T product that you purchased as part of your system. This product consists of a group of modules that connect Centrex lines com ...

  • AT&T II - page 14

    System Your premises equipment, in combination with the Centrex lines that are connected to your equipment controller and the Centrex services that are available on those lines. See also Centrex system and Premises equipment. Using Premises Equipment to Complement Centrex Services The system discussed in this guide consists of two elements: Centrex ...

  • AT&T II - page 15

    Any Centrex lines that are not connected to the equipment controller, while they are part of the larger Centrex system, are not considered to be part of the system described in this guide. For example, a hospital might subscribe to a large block of Centrex lines, but connect only the lines for administrative personnel to the equipment controller. I ...

  • AT&T II - page 16

    Primary and Secondary Lines By default, each extension in your system gets one primary line that will be used to receive and place all calls for that extension. When the user at an extension picks up the handset to make an outgoing call, the primary line for the extension is automatically selected. Likewise, all incoming calls on the primary line r ...

  • AT&T II - page 17

    Features and Capabilities Your equipment controller supports the following features to complement your Centrex services: ■ ■ ■ Multiple line assignments, permitting more flexible call coverage. For example, the equipment controller automatically assigns all lines to the first phone connected to the equipment controller, to serve as a possible ...

  • AT&T II - page 18

    Premises Equipment Figure 1-3 shows an equipment controller and MLS- and MLC-model telephones connected to it. A brief description of each component follows the figure. EQUIPMENT CONTROLLER (covers not shown) 206 Module Circuit Breakers Primary Carrier Expansion Carrier Main Circuit Breaker Main Circuit Breaker 206 Modules 400 Modules Primary Proce ...

  • AT&T II - page 19

    Equipment Controller The equipment controller is the heart of your premises equipment. It is made up of one or two carriers — the plastic housing consisting of the backplane and cover. The backplane distributes power to the premises equipment, and has slots where modules are placed; the cover slides onto the front of the backplane after all the m ...

  • AT&T II - page 20

    MLS- and MLC-Model Telephones AT&T MLS- and MLC-model telephones are designed to make maximum use of the features provided by your system. The following models are available for use with your system: ■ ■ AT&T MLS-34D Telephone. This phone is the best choice for extensions used by the system manager (for equipment programming), reception ...

  • AT&T II - page 21

    Industry-Standard Devices Many industry-standard, single-line telecommunications devices will work with the equipment controller: Standard touch-tone, rotary, and cordless telephones (such as those you ■ might have in your home), including feature phones with built-in feature buttons and lights ■ Fax machines Answering machines ■ ■ Modems ? ...

  • AT&T II - page 22

    Other Devices You can connect other devices to your equipment controller, but only specific models are compatible with the equipment controller. (See Appendix C for product ordering information.) ■ ■ ■ ■ Call accounting devices and printers allow the system manager to print call reports. The call accounting device or printer connects direct ...

  • AT&T II - page 23

    ■ ■ ■ ■ Speakerphones provide hands-free two-way operation of a phone without lifting the handset. Combining a speakerphone with an MLS-model phone or a standard phone on an extension in a conference room or office is an inexpensive way for several people at a meeting to conference with other parties. The equipment controller supports the A ...

  • AT&T II - page 24

    Installing the Equipment 2 Contents Important Safety Instructions Additional Safety Instructions for Installation Personnel ■ Terminology Installation Guidelines ■ Placement of Carriers and Modules ■ Connection of Telephones and Devices Combination Extensions Example Configuration Installation Procedures Required Parts ■ Installing the Carr ...

  • AT&T II - page 25

    Important Safety Instructions Always follow these basic safety precautions when using the premises equipment: 1. 2. 3. 4. 5. 6. 7. Additional Safety Instructions Read and understand all instructions. Follow all warnings and instructions marked on the product. DO NOT block or cover the ventilation slots and openings. They prevent the product from ov ...

  • AT&T II - page 26

    Installing the Equipment 2 This chapter explains how to install the premises equipment. It begins with general guidelines to consider before installation, followed by an example configuration. It ends with step-by-step instructions for connecting and testing the components. IMPORTANT: Before installation you should review Forms A and B of the Syste ...

  • AT&T II - page 27

    Equipment Controller Expansion carrier Expansion processor module Extension jack Extension jack number 400 Module Line jack Line jack number Network interface jack Premises equipment Primary carrier The AT&T product that you purchased as part of your system. This product consists of a group of modules that connect Centrex lines coming into your ...

  • AT&T II - page 28

    Primary This AT&T module, which is always installed in the center slot processor of the primary carrier, manages the components of your module premises equipment. See also Expansion processor module. 206 Module The AT&T equipment component that contains jacks for connecting up to two Centrex lines and up to six extensions to the equipment c ...

  • AT&T II - page 29

    Primary Carrier Primary Processor Module Expansion Carrier Line Jacks Expansion Processor Module Extension Jacks 206 40 0 20 6 40 0 206 40 0 20 6 400 Figure 2-1. Line and Extension Numbering at the Equipment Controller Connection of Telephones and Devices You can connect the following telephones and devices to the equipment controller: ■ ■ MLS- ...

  • AT&T II - page 30

    Hotline Phones. A Hotline phone should be a standard phone—not an MLS or MLC-model phone—but can ring any type of phone. You can specify one alert extension for each Hotline phone, and you can install multiple Hotline phones, if you wish. A Hotline phone only requires connection to an available extension jack (with no Centrex line assigned to t ...

  • AT&T II - page 31

    Example Configuration These two pages show an equipment controller with three 206 modules and three 400 modules, giving this particular configuration a capacity of 16 lines and 18 extensions. Note that two of the extensions are a Hotline phone and a doorphone, which do not use primary lines. Although your configuration may differ, this example show ...

  • AT&T II - page 32

    EQUIPMENT CONTROLLER Primary Carrier Backplanes 206 Modules 400 Modules Expansion Carrier Primary Processor Module (center slot) ■ PAGE Jack ■ SMDR Jack ■ MUSIC ON HOLD Jack Line Jacks Line Jacks Ext. Jacks Expansion Processor Module (center slot) Ext. Jacks Network Interface Jacks Expansion Cable AT&T Magic on Hold ® AT&T 572 Serial ...

  • AT&T II - page 33

    Installation Procedures Before installing the premises equipment, be sure you read the safety instructions on page 2-ii. In addition, be sure you have the parts shown in Figure 2-3 (if not, call the Helpline as instructed on the inside front cover of this guide). You will have up to four types of component packages; Figure 2-3 shows the contents of ...

  • AT&T II - page 34

    Installing the Carriers and Modules 206 Module Backplane 1 A) Hold the backplane against the 2 3 wall. (If you are also installing the expansion carrier, plan to install it to the right of the primary carrier, leaving 6” to 24” between carriers.) Using the four screw keyholes in the backplane as a template, mark screw locations on the wall. Sta ...

  • AT&T II - page 35

    Connecting Lines and Extensions 555-1343 555-1344 555-1345 555-1346 Network Interface Jacks 1 Test for dial tone at the network 2 3 interface jacks before connecting Centrex lines. Connect a standard A) Connect the telephone line cords to the line jacks on the 206 and 400 modules, starting with the top line touch-tone phone to the first network jac ...

  • AT&T II - page 36

    Assembling MLS-Model Telephones Desk Mounting (Stand Required for MLS-34D) A) Plug one end of the handset 1 cord into the jack on the handset and the other end into the small jack on the left side of the base. B) For all but MLS-34D phones, plug one end of the phone cord into the big jack on the bottom of the phone; push the cord into place along t ...

  • AT&T II - page 37

    Connecting and Testing Telephones Hotline Phone 1 To connect a phone, plug the mod- ular telephone mounting cord into a modular wall jack or directly into a 206 module extension jack. (If you are con- necting a standard phone and its mounting cord is loose, use an AT&T D2R mounting cord instead.) To install two phones (or other devices) on a si ...

  • AT&T II - page 38

    Connecting Paging, Call Reporting (SMDR), and Music-on-Hold Devices PAGE Jack SMDR Jack Jack AT&T 572 Serial Printer (optional) Volume Control Paging System (optional) MUSIC ON HOLD Audio Source (optional) Paging System: To install an AT&T paging system, insert the modular plug for the paging system into the jack labeled PAGE on the primary ...

  • AT&T II - page 39

    Equipment Upgrades Adding New Modules Main Circuit Breaker Power Jack Hotline Phone Doorphone 1 A) Pull out the main circuit breaker(s) on the carrier(s) to power down the equipment controller. B) Slide the equipment controller cover off the backplane. 2 A) Insert the new 206 and 400 modules as you did in Step 3 on page 2-9, making sure the 400 mod ...

  • AT&T II - page 40

    Using the Equipment with Centrex Services 3 Contents Overview 3-1 Terminology 3-2 Centrex Line Assignments and Ringing 3-3 ■ Centrex Line and Extension Numbers 3-3 ■ Jack Numbers for Extensions and Lines 3-3 Centrex Services 3-5 One-Touch Access to Centrex Services 3-6 Storing Centrex Feature Codes on Auto Dial Buttons 3-7 ■ ■ Storing Phone ...

  • AT&T II - page 41

    Using the Equipment with Centrex Services 3 Overview This chapter explains how your premises equipment works in conjunction with your Centrex services. The following topics are discussed: ■ Line assignments and ringing ■ Line and extension numbering ■ Popular Centrex services ■ One-touch access to Centrex services. When you have installed y ...

  • AT&T II - page 42

    Terminology The following terms are used in this chapter. In addition, you may wish to review the “Terminology” section of “About This Guide, ” which defines basic terms used throughout this guide, or the Glossary, which defines all terms. Auto Dial button Centrex extension number Centrex system Centrex telephone number Inside call Outside ...

  • AT&T II - page 43

    Centrex Line Assignments and Ringing Your local telephone company provides a block of Centrex lines that are used with your telephones. When you connect these lines to your equipment controller and supply electrical power, the controller automatically assigns one Centrex line to each extension. The only exception is the phone connected to extension ...

  • AT&T II - page 44

    Each telephone is connected (either directly or through a wall jack) to an ■ extension jack on the equipment controller. Each extension jack on the controller is identified by an extension jack number. Extension jack numbers run from 10 through 33 (if you have the maximum number of extensions that can be used with your premises equipment). Line j ...

  • AT&T II - page 45

    Centrex Services With each Centrex line, you have a set of Centrex services (some services may not be available on all lines). Table 3-1 lists some of the most popular Centrex services. To complement your Centrex services, your equipment controller provides additional features. You can use Table 3-1 to identify the services you have on your Centrex ...

  • AT&T II - page 46

    Name Description Direct Connect Lets the user at a designated extension dial another extension automatically by lifting the handset on a phone. Directed Call Lets a user dial a code to pick up a ringing call that was made to a specific Pickup Centrex extension. Distinctive Ringing Lets a user determine whether an incoming call or call waiting signa ...

  • AT&T II - page 47

    You can store dialing sequences on two types of telephones: ■ On MLS- and MLC-model phones you can store feature codes and phone numbers on any of the programmable buttons, as long as no lines are assigned to the buttons. MLS- and MLC-model phone buttons can be programmed centrally from an MLS-34D or MLS-12D phone connected to extension jack 10 o ...

  • AT&T II - page 48

    Decisions for Customizing Your System 4 Contents Overview Terminology Call Coverage Options Central Call Coverage ■ Centrex Call Coverage ■ Local Call Coverage ■ ■ Call Coverage with Answering Machines Additional Options for Covering Extensions ■ One-Touch Access to Equipment Features ■ Intercom Calling Paging ■ Optional Features for ...

  • AT&T II - page 49

    Decisions for Customizing Your System 4 Overview As discussed in Chapter 3, the default settings for your premises equipment are designed to complement your Centrex services. However, you may wish to customize your premises equipment to fit the needs of your business more exactly. This chapter describes some equipment features that can provide adde ...

  • AT&T II - page 50

    Terminology The following terms are used in this chapter. In addition, you may wish to review the “Terminology” section of “About This Guide,” which defines basic terms used throughout this guide, or the Glossary, which defines all terms. Auto Dial button Auxiliary equipment Call coverage Doorphone Equipment feature Equipment feature button ...

  • AT&T II - page 51

    Programmable A telephone button that can be set up to access a feature. button On MLS- and MLC-model phones, programmable buttons can be used as Auto Dial buttons (for one-touch dialing of Centrex feature codes or telephone numbers) or equipment feature buttons. Call Coverage Options This section describes your options for providing call coverage w ...

  • AT&T II - page 52

    Figure 4-1 shows how Central Call Coverage works. Ext. 1004 Ext. 1005 Ext. 1006 Ext. 1007 Primary Receptionist's Phone Ext. 1000 Incoming Call rings immediately Covered Call rings after about 20 seconds Ext. 1001 Ext. 1002 Ext. 1003 Figure 4-1. Central Call Coverage Setup for Central Call Coverage is simple, because the equipment controller au ...

  • AT&T II - page 53

    Table 4-1. Programming for Central Call Coverage Procedure Setting for Receptionist (Extension Jack 10) Setting for Other Extensions Line Assignment (#301) Abbreviated Ringing (#305) Line Ringing *In addition to its own primary line, assigns all other lines in the system as secondary lines. If a line should not be answered by the receptionist, remo ...

  • AT&T II - page 54

    Table 4-2. Programming for Centrex Call Coverage Procedure Setting for Phone at Extension Jack 10 Setting For Other Extensions Line Assignment (#301) Button features Remove all lines except the primary line. To provide one-touch access to Centrex coverage services, program the Centrex feature codes onto Auto Dial buttons. Local Call Coverage No cha ...

  • AT&T II - page 55

    Centrex extension 1000 (shown in Figure 4-2) is a covering extension for three other extensions. It has a primary line (-1000) and three secondary lines (-1001, -1002, and -1003). With the secondary lines set for “delayed ring,” calls to those lines begin ringing at extension 1000 after about 20 seconds. This setup might be useful for someone w ...

  • AT&T II - page 56

    phone connected to extension jack 10, lines ring according to defaults (“immediate ring” for the primary line and “delayed ring” for secondary lines). If you are combining Local Call Coverage with button-down operation, you may want to adjust Line Ringing at covering extensions so that some secondary lines ring. (To put the system into butt ...

  • AT&T II - page 57

    Procedure Setting at Extension Jack 10 Setting for Covering Extensions Setting for Covered Extensions Abbreviated Ringing (#305) Line Ringing Do Not Disturb ([ Feature ] [ 0 ] [ 1 ]) Privacy ([ Feature ] [ 0 ] [ 7 ]) Set to “not active” for an extension if you want incoming calls to keep ringing, even when the user at the extension is busy on a ...

  • AT&T II - page 58

    Call Coverage with Answering Machines Personal answering machines are a call coverage option that can be used alone or combined with other call coverage solutions. An answering machine can be combined with a telephone at any extension, using a bridging adapter as described on page 2-5. With this setup, an answering machine covers all ringing calls ...

  • AT&T II - page 59

    Some features require buttons with lights. Other features do not require buttons with lights, but do use the lights to show status information if they are available. For features that can be turned off and on by the user (such as Do Not Disturb and Privacy), the features are on whenever the lights are on. NOTE: The lights on MLS-model phones do not ...

  • AT&T II - page 60

    Example: A person at a covering extension who screens another extension’s calls may need an Intercom Calling button for the covered extension (possibly with voice paging) to announce calls and visitors. The lights beside the Intercom Calling button show when the covered extension is busy. To program an Intercom Calling button, see page 5-15. Pagi ...

  • AT&T II - page 61

    To set up loudspeaker paging: Connect a loudspeaker paging system to the primary processor module ■ of the equipment controller, as described on page 2-13. ■ To let a user access loudspeaker paging with one touch, install an MLS- or MLC-model phone at the user’s extension and program a button with the feature code for loudspeaker paging (see ...

  • AT&T II - page 62

    If you wish to restrict calling from Night Service Group extensions, use System Password (#403) to specify the system password. If a password is programmed, users in the Night Service Group must enter it before dialing outside telephone numbers or Centrex extension numbers (with some exceptions, described on page 5-13). Intercom calls can be made w ...

  • AT&T II - page 63

    ■ ■ ■ ■ The equipment controller can store a maximum of 80 System Speed Dial numbers (dial codes 20-79). System Speed Dial numbers must be programmed from an MLS-34D or MLS-12D display phone at extension jack 10 or 11. If you must include a dial-out code before dialing an outside number, include the dial-out code in the programmed Speed Dia ...

  • AT&T II - page 64

    a Centrex line—for example, permitting all calls on a line at the extension where it is assigned as a primary line while preventing outgoing calls on the line from an extension where it is assigned as a secondary line. In addition, equipment dialing restrictions can provide some of the protection provided by Centrex restrictions, restricting dial ...

  • AT&T II - page 65

    NOTE: While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. MLS- and MLC-model phones give more protection than standard phones. Therefore, we strongly recommend that you install MLS- and MLC-model phones where restricting phone use is important. When an extension is allowed access to a ...

  • AT&T II - page 66

    ■ Marked System Speed Dial Numbers can be dialed from any extension. System Speed Dial numbers are telephone numbers that a user can dial automatically by pressing [ Feature ] (or [ # ] on a standard phone), followed by a two-digit code. “Marking” a System Speed Dial number when the number is programmed lets any user in the system dial it, ov ...

  • AT&T II - page 67

    entry by entering [ 2 ] [ Hold ] [ 2 ] into your list (using the wild card for the middle digit). The examples below show how you would enter telephone numbers for a Disallowed List, including both normally-dialed numbers and numbers with wildcards. ■ ■ Specific Telephone Numbers. Dial the telephone number directly. For example, to prevent call ...

  • AT&T II - page 68

    International Long Distance. To prevent international calls, enter the ■ international prefix numbers, [ 0 ] [ 1 ] [ 1 ]. You can also use Allowed List entries to override numbers that would otherwise be disallowed. For example, if you wish to allow calls to a specific 900 number (such as a technical support number), put the number in an Allowed ...

  • AT&T II - page 69

    Table 4-5. Dialing Restrictions and Permissions Type of Restrictions or Permissions for the Extension Example Setting for Line Access Restriction (#302) Setting for Outgoing Call Restriction (#401) Setting for Disallowed/Allowed Phone Number Lists (#404/#405) Example: The receptionist's phone has the boss' private line, so the receptionis ...

  • AT&T II - page 70

    Dialing Restrictions: An Example The following example shows how the equipment controller checks dialing restrictions and permissions when a user places a call. The controller checks the number dialed against all the equipment dialing restrictions that apply to the extension placing the call. When the number dialed passes a restriction, it goes to ...

  • AT&T II - page 71

    Hotline Phones The Hotline (#603) procedure allows you to identify Hotline extensions and alert extensions, so that when a person lifts the handset of a Hotline phone, the alert extension rings automatically. You can specify one alert extension for each Hotline phone, and you can designate as many Hotline phones as you wish. In addition, the loudsp ...

  • AT&T II - page 72

    ■ Use Doorphone Alert Extensions (#606) to identify up to five extensions that will be signalled by a doorphone when the doorphone button is pressed. Make sure the doorphone extension is not in the Pickup Group (#501), ■ Calling Group (#502), Night Service Group (#504), or Hunt Group (#505). (See page 5-13.) Call Reporting Centrex may provide c ...

  • AT&T II - page 73

    ■ Telephone Programming. Features that are available to an extension through telephone programming are identified by the words Telephone Programming in the “For instructions, see . . .” column of the table. Table 4-6. Optional Features Available for Premises Equipment Feature Description For instructions, see... ✔ Abbreviated Ringing Auto D ...

  • AT&T II - page 74

    Feature Do Not Disturb Doorphones Description For instructions, see... ✔ Prevents the phone from ringing. Page 5-16 Telephone Programmjng Requires a button with a light. Page 5-13 System Programming Doorphone 1 Extension (procedure #604) Doorphone 2 Extension (procedure #605) Door hone Alert Extensions (procedure #606) Lets visitors signal one or ...

  • AT&T II - page 75

    Feature Music on Hold Night Service Description For instructions, see... ✔ Privacy Recall Save Number Redial Speed Dial Numbers System Password Turns off the RCA jack in the equipment controller (used to connect a music source; the default is “on”). Causes all lines assigned to extensions in the Night Service Group to ring immediately when a ...

  • AT&T II - page 76

    Programming Reference 5 Contents Alphabetical List of System and Telephone Programming Procedures Overview Terminology System Programming Procedures Programming Overlays ■ Telephone Programming Procedures ■ Programming Telephone Buttons Changing Settings after Installation Changing the System Clock ■ ■ Adding Modules and Centrex Extensions ...

  • AT&T II - page 77

    Alphabetic List of System and Telephone Programming Procedures For information on a programming procedure, see the page cited in this table. System Programming procedures are identified by the procedure code following the procedure name (for example, #305 for Abbreviated Ringing). Telephone Programming procedures show only the procedure name. Proce ...

  • AT&T II - page 78

    Programming Reference 5 Overview In Chapter 4, you prepared to customize the premises equipment and individual telephones to meet the needs of your business. This chapter explains how to use programming to accomplish that. There are two types of programming that you can perform: System Programming lets you customize your premises equipment to ■ m ...

  • AT&T II - page 79

    ■ Preparation. See page 5-4, “Telephone Programming Procedures,” to find out how you prepare for Telephone Programming. Instructions. To program a phone from extension jack 10 or 11, use ■ the instructions at the top of page 5-15. To program at the extension, use the instructions at the bottom of page 5-16, then go to the appropriate box on ...

  • AT&T II - page 80

    Programmable A telephone button that can be set up to access a feature. button On MLS- and MLC-model phones, programmable buttons can be used as Auto Dial buttons (for one-touch dialing of Centrex feature codes or telephone numbers) or equipment feature buttons. System Designates the way the premises equipment works for your Programming business on ...

  • AT&T II - page 81

    ■ Copy Settings (#399) copies Automatic Extension Privacy and Abbreviated Ringing settings as well as Fax Machine extensions, equipment dialing restrictions, and group assignments from one extension to another; it does not copy line assignments, line ringing settings, or button programming—see page 5-11 for a list of the specific programmed set ...

  • AT&T II - page 82

    Next Procedure/ Prev Procedure Cycle forward/backward through the programming procedures. You can use these buttons to select a procedure. Next Procedure Next Item Next Data Remove Prev Procedure Prev Item Prev Data Enter Enter Ends an entry of variable length, such as a telephone number in an Allowed Phone Number List. PARTNER™ Plus/ System Prog ...

  • AT&T II - page 83

    Remove Returns the current setting to the factory setting. Next Item/Prev Item Cycle forward/backward through a procedure’s parameters. A parameter is usually an outside line, an extension, or a telephone list entry. If a procedure has two parameters (for example, a line and extension), Next Item/Prev Item affects only the second one. Next Proced ...

  • AT&T II - page 84

    In addition, you can use programmable buttons to store equipment feature codes or extension jack numbers for one-touch Intercom Calling. These buttons are called equipment feature buttons. (The equipment features that you can program onto buttons are described on page 5-16. Note that some equipment features require programming on a button with ligh ...

  • AT&T II - page 85

    MLS-34D Phone Line/Programmable Buttons Any unused line button is programmable MLS-12 MLS-12D Phone Phone Programmable Buttons Programmable Buttons (without lights) (without lights) Line/ Line/ Programmable Buttons (with lights) Any unused line button is programmable Programmable Buttons (with lights) Any unused Iine button is programmable MLC-6 Ph ...

  • AT&T II - page 86

    Adding Modules and Centrex Extensions If you add new modules to your equipment controller after installation, you will need to identify new extensions and to change Hotline and doorphone extensions (if those devices are installed). Likewise, if you add a Centrex extension after installation, you must adjust programmed settings to accommodate the ne ...

  • AT&T II - page 87

    System Programming Reference System Programming changes settings for the system as a whole, or for individual lines or extensions. You can also use System Program- ming to set up dialing restrictions, define groups, and set up optional equipment. Button-Down Mode (#723) can be activated (if needed) before Line Ringing is set. Use Copy Settings (#39 ...

  • AT&T II - page 88

    LINES EXTENSIONS DIAL MODE Identifies individual lines as touch- tone or rotary. You may also need to adjust the Rotary Dialing Timeout (#108). DIAL #201 DIAL a line jack number 1 = Touch-Tone ✔ 2 = Rotary PRESS [ Next Item ] to program another line HOLD DlSCONNECT TIME Selects the signal that the equipment controller uses to detect when a caller ...

  • AT&T II - page 89

    System Programming Reference ✔ System Programming changes settings for the system as a whole, or for individual lines or extensions. You can also use System Program- ming to set up dialing restrictions, define groups, and set up optional equipment. Place the Programming Overlay on the dial pad of the MLS display phone at extension jack 10 or 11 T ...

  • AT&T II - page 90

    GROUPS AUXILIARY EQUIPMENT PICKUP GROUP EXTENSIONS Assigns an extension to a Pickup Group. Calls to a Group can be picked up by any user. DIAL #501 DIAL a group number (1 to 4) DIAL an extension jack number DIAL 1 = Assigned to group 2 = Not assigned to group ✔ PRESS [ Next Item ] to assign another extension To program another group: PRESS [ Next ...

  • AT&T II - page 91

    System Speed Dial Programming Reference From the MLS display phone at extension jack 10 or 11, you can store up to 60 telephone numbers as System Speed Dial numbers. Once System Speed Dial numbers have been stored, any user can dial a number automatically by pressing [ Feature ] + a 2-digit code (from 20–79). NOTE: In addition, each extension can ...

  • AT&T II - page 92

    Telephone Programming Reference Centralized Telephone Programming Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions. Line Ringing must be programmed from an MLS display phone at extension jack 10 or 11 (using Centralized Telephone Programming); all other features can be programmed on an M ...

  • AT&T II - page 93

    Telephone Programming Reference EQUIPMENT FEATURES DO NOT DISTURB TOUCH-TONE ENABLE GROUP CALLING Prevents the phone from ringing; callers Lets users with rotary lines use phone Simultaneously places an intercom call to hear ringing (except intercom callers, who services such as “Bank by Phone” that all extensions in a Calling Group (see hear a ...

  • AT&T II - page 94

    Using Telephones 6 Contents Overview Terminology MLS- and MLC-Model Telephones ■ Ringing Patterns and Dial Tones ■ Lights ■ Buttons and Indicators ■ Switchhook and Recall ■ Using the Handset, Speaker, and Microphone Speakerphone Performance Tips Standard Telephones ■ Switchhook ■ Limitations ■ Feature Phones Combination Extensions E ...

  • AT&T II - page 95

    Using Telephones 6 Overview This chapter explains how to use your telephones. It does not provide detailed instructions about using your Centrex services. See the Centrex documentation provided by your local telephone company for information on Centrex services. Terminology The following terms are used in this chapter. In addition, you may wish to ...

  • AT&T II - page 96

    Intercom call Outside call Primary line Secondary line Standard phone A call that is made using the [ Intercom ] button on an MLS- or MLC-model telephone, to call another system extension without tying up primary Centrex lines. A call made from outside the Centrex system to an extension within the Centrex system, or from inside the Centrex system t ...

  • AT&T II - page 97

    Lights Each line button has a green light and a red light. The meaning of these lights varies, depending on whether the button is used to access a line or is programmed with an equipment feature or Intercom Calling number. Table 6-1. Light Patterns for MLS- and MLC-Model Phones Feature Button* Intercom Calling Button Light Pattern Line Button Stead ...

  • AT&T II - page 98

    Buttons and Indicators MLS-34D MLS-12D Display Programmable Buttons MLS-12 Display Line/Programmable Buttons (32 with lights) Primary Line Button Intercom Buttons (2) (6 without lights) Line/Programmable Buttons (10 with lights) Primary Line Button Intercom Buttons (2) The following buttons and displays appear on MLS- and MLC-model phones. (Some co ...

  • AT&T II - page 99

    MLS-6 Line/Programmable Buttons (4) Primary Line Button Intercom Buttons (2) MLC-6 Earpiece Volume Control Line/Programmable Buttons Primary Line Button Intercom Buttons Hold. Press to put a call on hold. Spkr (Speaker) (all models except the MLC-6). Press to dial without lifting the handset. Turns on speaker and microphone (if available), so you c ...

  • AT&T II - page 100

    Switchhook and Recall When you are on a call using an MLS- or MLC-model phone, pressing the switchhook disconnects you from the call. To access Centrex services when you are on a call, use the Recall feature to execute a timed switch hook flash (see page 6-12). You can program this feature onto a button on your telephone (see page 5-16). (Recall di ...

  • AT&T II - page 101

    Speakerphone Performance Tips The speaker and microphone on your MLS-34D, MLS-12D, or MLS-12 telephone is controlled by a sensitive sound-activated switch. Room acoustics and background noise can affect the proper operation of the speaker. To ensure that your speaker works effectively, follow these guidelines: ■ ■ ■ Avoid placing your phone i ...

  • AT&T II - page 102

    ■ Switchhook Ringing Patterns. Your Centrex system determines the ringing pattern you will generally hear when calls ring at your phone. (For example, there may be different ringing patterns for inside and outside calls.) If someone makes an intercom call to your phone, you will hear a repeated pattern of two rings, one long and one short (RING r ...

  • AT&T II - page 103

    Here are some points to remember in using your feature phone with the equipment controller: ■ ■ ■ You will not be able to use System Speed Dial Numbers, although you may be able to program outside phone numbers onto your phone’s feature buttons. The feature phone’s last number redial button may not work. The capabilities of a feature phon ...

  • AT&T II - page 104

    ■ ■ Calls ring at both phones. You can handle a call on the standard phone by pressing buttons on the MLS- or MLC-model telephone. For example, you can use the MLS or MLC-model phone to select a specific Centrex line, and conduct the call on the standard phone. Or, if someone is on a call using the standard phone, someone else can put that call ...

  • AT&T II - page 105

    Equipment Feature To Use Manually To Use Programmed on a Button Last Number Redial Redials the last telephone number dialed (maximum 20 digits per phone number). Useful for redialing a busy number. Privacy Prevents people at other extensions from joining a call on your phone. If Automatic Extension Privacy—System Programming procedure #304—is p ...

  • AT&T II - page 106

    Using Your Telephone The charts below explain how to handle calls with MLS- and MLC-model phones and standard phones. When prior programming is required for MLS- or MLC-model phones, the page number for instructions is shown in the left column. Accessing a Centrex Service On an MLS- or MLC Model Phone* On a Standard Phone To access a Centrex servic ...

  • AT&T II - page 107

    On an MLS- or MLC-Model Phone* On a Standard Phone To make an outside call on a secondary call The secondary line may be someone’s primary line; you may not be allowed to make outgoing calls. To Auto Dial a number You can use an Auto Dial button to dial a number—for example, an account number for an automatic banking service—while on an outsi ...

  • AT&T II - page 108

    On an MLS- or MLC-Model Phone* On a Standard Phone To group page all extensions m a Calling Group See page 5-13 for instructions on setting up a Calling Group. See page 5-16 for instructionson programming Group Paging onto a button on MLS- or MLC-model phones. Press the button programmed with this feature or follow Steps 1 through 3 below: 1. Lift ...

  • AT&T II - page 109

    Putting a Call on Hold On an MLS- or MLC-Model Phone* On a Standard Phone To put a call on hold (anyone with the line can retrieve it) This feature lets you place a call on another line or hang up. To make another call on your primary line, use your Centrex hold. To put an outside or inside call on Exclusive Hold (only you can retrieve it) See page ...

  • AT&T II - page 110

    Making a Conference Call On an MLS- or MLC-Model Phone* On a Standard Phone To set up a conference call Your Centrex system determines the number of parties you can connect on a conference call. 1. 2. 3. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) Press [ Conf ] (in place of ...

  • AT&T II - page 111

    Loudspeaker Paging On an MLS- or MLC- Model Phone* On a Standard Phone To make an announcement over a loudspeaker paging system You can use any AT&T paging system. If you have a paging system other than a PagePac6 or PagePac6 Plus, follow the manufacturer’s instructions. If your phone has a programmed button for loudspeaker paging... 1. Lift ...

  • AT&T II - page 112

    Using Night Service If your premises equipment uses Night Service with a System Password, users can enter the password when Night Service is on, to override equipment calling restrictions for the duration of a call. On an MLS-Model Phone On a Standard Phone To turn on Night Service Before using this feature, you must program a Night Service Button ...

  • AT&T II - page 113

    Using Auxiliary Equipment 7 Contents Terminology Fax Machines ■ Using Fax Machines Fax Management Feature Transferring a Call to the Fax Machine Using the Fax Machine’s Notify Feature ■ Setting Up Fax Machines Restricting Dialing from a Fax Machine ■ Single Fax Machine Send and Receive Fax Machines ■ Answering Machines Modems ■ Modem fo ...

  • AT&T II - page 114

    There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents the most common setups. This chapter does not cover how to physically connect the equipment or how to perform each programming procedure. See Chapter 2 for installation instructions and Chapter 5 ...

  • AT&T II - page 115

    Using Auxiliary Equipment 7 Terminology The following terms are used in this chapter. In addition, you may wish to review the “Terminology” section of “About This Guide,” which defines basic terms used throughout this guide, or the Glossary, which defines all terms. Call record Call report Call reporting Fax Management button Premises equip ...

  • AT&T II - page 116

    using a Fax Management button (in order to check the status of a fax machine) and transferring calls to a fax machine extension. Using Fax Machines Fax Management Feature On an MLS- or MLC-model phone, you can program a button with a light to serve as a Fax Management button. The light next to this button can tell you when the fax machine is in use ...

  • AT&T II - page 117

    ■ You might be on a call where the person to whom you are speaking has a fax machine connected to his or her phone and wants to fax you something. You can receive the fax by transferring the call to the fax extension. Tell the other party to wait until he or she hears the fax tone before pressing the [ Start ] button on the fax machine. To transf ...

  • AT&T II - page 118

    The fax machine automatically answers all calls that come in on the fax line. If a call comes in on another line, you can transfer the call to the fax extension (see “Transferring a Call to the Fax Machine” on page 7-2). If you have programmed a Fax Management button, you can monitor the status of the fax machine (see “Fax Management Feature? ...

  • AT&T II - page 119

    Answering Machines You can use an answering machine to answer calls at night when you are not there, or during business hours when you cannot get to the phone. An answering machine can share an extension with a phone (via a bridging adapter) to answer calls to the extension. Figure 7-3 shows an answering machine set up for personal use at an extens ...

  • AT&T II - page 120

    Modems There are two ways to use modems with your premises equipment, as described below. Modems can connect directly to an extension jack without an adapter. Modem for Placing Calls Only A modem and a terminal allow you to dial out and connect to computer bulletin boards and other data services. This setup, which lets you dial out but not receive ...

  • AT&T II - page 121

    Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. You can install the credit card scanner on an extension by itself, or combine it with an MLS- or MLC-model phone or a standard phone on the same extension. When you make a call on the credit card scanner, its primar ...

  • AT&T II - page 122

    Call Reports A call report is a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure 7-7. DATE TIME CALLED NUMBER DUR. LINE STN. C 02/17/91 14:02 912125551212 00:02:37 02 11 C 02/17/91 14:34 ...

  • AT&T II - page 123

    In the event of a power failure, any calls in progress are lost; call records ■ for those calls are also lost. ■ Intercom calls are not recorded, but inside calls made using the Centrex extension number are. ■ If you place a call on hold and the caller hangs up, the call is considered complete and the record is sent to the call reporting devi ...

  • AT&T II - page 124

    User Forms A This appendix contains two forms: a “Speed Dial Numbers” form to be photocopied and handed out to users and a “Centrex Extension Numbers” form to be filled out and saved for reference when programming. (Depending on your particular configuration, you may want to share the “Centrex Extension Numbers” form with some users who ...

  • AT&T II - page 125

    AT&T Form A: Speed Dial Numbers To Dial System or Personal Speed Dial numbers: On MLS- or MLC-model telephone, press [ Feature ] + 2-digit Code. System Speed Dial Numbers Code Name/Company * Telephone Number 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 Code Name/Company * Telephone Number 40 41 42 43 44 45 46 47 48 49 50 51 52 53 ...

  • AT&T II - page 126

    AT&T Form B: Centrex Extension Numbers Line Jack* Extension Jack* Name/Description Centrex Extension No. Centrex Phone No. Number Number 01 10 02 11 03 12 04 13 05 14 06 15 07 16 08 17 09 18 10 19 11 20 12 21 13 22 14 23 15 24 16 25 17 26 18 27 19 28 20 29 21 30 22 31 23 32 24 33 * Indicate any changes to default line jack numbers or extension ...

  • AT&T II - page 127

    Using Intercom Features B Using the Intercom on MLS- and MLC-Model Telephones As an alternative to placing inside calls with Centrex extension numbers, users can place inside calls to other extensions in the system using an [ Intercom ] button on MLS-and MLC-model phones. Using an [ Intercom ] button in this way enables users to keep their primary ...

  • AT&T II - page 128

    Intercom Ringing Patterns and Dial Tones If you have an MLS- or MLC-model phone and someone makes an intercom call to your phone, you will hear a ring and a beep (ring BEEP. . . ring BEEP. . . ring BEEP . . .). If you have a standard phone, you will hear a repeated pattern of two rings (RING ring . . . RING ring . . . RING ring. . .). When you pres ...

  • AT&T II - page 129

    Using Intercom Calling Features Placing a Call On an MLS- or MLC-Model Phone* To ring another extension To voice page another extension 1. Press [ Intercom ]. You hear the intercom dial tone. 2. Lift the handset if desired. 3. Dial the extension jack number. 1. Press [ Intercom ]. You hear the intercom dial tone. 2. Lift the handset if desired. 3. ...

  • AT&T II - page 130

    Joining a Call On an MLS- or MLC-Model Phone* To join an outside call using Direct Line Pickup You can program Privacy onto an MLS- or MLC-model phone to keep users at other extensions from joining a call on your phone (see page 5-16). Also, Automatic Extension Privacy (page 5-11) can be centrally programmed for an extension to prevent users at oth ...

  • AT&T II - page 131

    Using the Message Light On an MLS- or MLC-Model Phone* To turn on the message light See page 5-16 for instructions on programming this feature onto a button of an MLS- or MLC-model phone. Turns on the message light on another MLS- or MLC-model phone. Although anyone can use this feature, it is typically used by a receptionist to let someone know a ...

  • AT&T II - page 132

    Maintenance and Customer Support C Maintenance Your equipment controller and MLS- and MLC-model phones are designed to provide trouble-free performance without any special maintenance procedures. To reduce the risk of accidental damage: ■ ■ ■ Keep the equipment modules in an area free of dust, smoke, and moisture, and do not block the air ven ...

  • AT&T II - page 133

    In Case of Difficulty If you should have a problem with your premises equipment, you may be able to solve it yourself by following the appropriate troubleshooting procedures described in this appendix. In the U.S., AT&T provides a toll-free customer helpline 24 hours a day at 1 800 628-2888. For assistance in Canada, contact your local AT&T ...

  • AT&T II - page 134

    Troubleshooting The charts on pages C-3 to C-8 describe various problems that can occur, possible causes for each problem, and procedures you can follow to try to solve the problem yourself. Problem Possible Cause Do This If... Then... Make sure the controller’s power cord is plugged securely into the wall outlet. Also make sure all circuit break ...

  • AT&T II - page 135

    Problem Do This If... Then... 3. Trouble Making Outside and Inside Calls Go to Possible Cause 2. Trouble could be: You hear a dial tone, but it con- tinues as you try to dial. You hear a dial tone and it cuts off when you dial, but the line does not ring. You hear nothing. 4. Using Recall Feature Has No Effect 5. Using Recall Feature Disconnects Ca ...

  • AT&T II - page 136

    Problem 7. Phone Does Not Ring Possible Cause Do This If... Then... 1. Volume control is set too low (MLS- or MLC-model phone) or turned off (standard phone). Problem is solved. 2. Do not disturb, call forwarding, or a similar Centrex feature is turned on. 3. Equipment feature Do Not Disturb or Call Forwarding is turned on. 4. Phone’s Line Ringin ...

  • AT&T II - page 137

    Problem Do This If... Then... 9. Calls on Hold Are Disconnected The problem is solved, 10. Call on Hold Hangs Up, but Line Does Not Disconnect 11. Phone Display Does Not Work not work, 12. MLS or MLC-Model Phone in Combination Extension Doesn’t Work Possible Cause Hold Disconnect Time is programmed incorrectly—too short. Change the Hold Disconn ...

  • AT&T II - page 138

    Problem Possible Cause Do This Then... 13. Combination Extension Problem: Phone Does Not Ring Properly 14. New Line or Extension Does Not Work 15. Hotline or Doorphone Does Not Work 1. Ringer equivalents are too high for the extension. 2. Optional device (fax, answering machine, etc.) is faulty. 3. Bad adapter or combination device. Hotline phone o ...

  • AT&T II - page 139

    Problem Possible Cause Do This If... Then... 16. Other Problems with Phones The other phone works, 17. Other Problems with the System 1. Possible faulty telephone. Unplug the cord from the base of the prob- lem phone and plug it into a phone of the same type that works. 2. Defective telephone Unplug the cord from cord. the base of the phone and the ...

  • AT&T II - page 140

    Repair Information In-Warranty Repairs If you purchased or leased the equipment controller and MLS- and MLC-model phones directly from AT&T, AT&T will repair them free of charge during the one-year warranty period. Simply call the Helpline and ask for service. Business-Day service is standard during the warranty period for both the equipmen ...

  • AT&T II - page 141

    If you purchased the product directly from AT&T, AT&T will perform warranty repair in accordance with the terms and conditions of the specific type of AT&T maintenance coverage you selected. A written explanation of AT&T’s types of maintenance coverage can be obtained from AT&T by calling 1 800 247-7000 (in the U.S. only). If ...

  • AT&T II - page 142

    Product Ordering Information Ordering additional telephones and modules, accessories, and replacement parts for your system is convenient. Table C-1 (on the next page) shows where you can buy components in the United States. To take full advantage of your premises equipment, the sources shown below can also provide you with the optional equipment y ...

  • AT&T II - page 143

    To use Table C-1, first locate the item you want. A triangle ( ▲ ) indicates where you can obtain it. SOURCE (U.S.) AT&T AT&T AT&T AT&T AT&T Catalog Sales Sales PhoneCenter Authorized National Parts (Sourcebook) Office Store Dealer Sales Center (800) 451-2100 (800) 247-7000 * * * (800) 222-PART Equipment Modules and Wiring: Pr ...

  • AT&T II - page 144

    Specifications D Capacities Premises Equipment 206 Module Extension Jack ■ 24 Centrex lines via line jacks on ■ 2 Centrex lines ■ Maximum 2 devices per extension jack, four 206 and four 400 modules ■ 6 extensions total REN on jack not to exceed 2.0* ■ 24 extensions via extension jacks on 2 devices require AT&T 267F2 bridging four 206 ...

  • AT&T II - page 145

    PAGE Jack ■ Draws current on inner wire pair ■ Provides contact closure on outer wire pair ■ 600 ohm impedance SMDR Jack ■ 1200 baud ■ 8 data bits, 2 stop bits ■ No parity ■ 355A or 355AF adapter required Environmental ■ Mount on a wall at least 2 feet (0.6 meters) from the floor (wall mounting required) Requirements— ■ Locate w ...

  • AT&T II - page 146

    FCC Information E Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial e ...

  • AT&T II - page 147

    ■ ■ ■ The facility interface code, which is O2LS2. ■ You must also notify your local telephone company if and when this equipment is permanently disconnected from the line(s). Repair Instructions: If you experience trouble because your equipment is malfunctioning, the FCC requires that you disconnect the equipment from the network and not u ...

  • AT&T II - page 148

    FEEDBACK FORM System: PARTNER ® II Centrex Communications System, Release 1 Document: Installation and Use, Issue 1 Note to readers: We welcome your feedback on this book and your premises equipment. Your suggestions will help us improve the quality of our reference materials and products. Thank you for taking the time to give us your comments. In ...

  • AT&T II - page 149

    Glossary C A Auto Dial button A programmable telephone button that lets you dial a series of digits simply by pressing that button. An Auto Dial button can be used to store a Centrex feature code or a telephone number so that it can be dialed with one touch. See also Equipment feature button and Programmable button. Auxiliary equipment Telecommunic ...

  • AT&T II - page 150

    Centrex Telephone services that your local telephone company provides from a Central Office (CO) located outside your business premises, including Centrex lines connected to the equipment controller and the featues available on those Centrex lines. (Your telephone company may call Centrex by another name.) Centrex extension number A short code (or ...

  • AT&T II - page 151

    F Fax Management button An MLS- or MLC-model phone button with a light that is programmed with the extension jack number of a fax machine. A user can monitor the light next to this button to determine when the fax machine is in use, available, or not answering. Feature phone An industry-standard phone that includes programmable buttons or other bui ...

  • AT&T II - page 152

    O One-touch Intercom Calling button See Intercom Calling button. Outside call A call made from outside the Centrex system to an extension within the Centrex system, or from inside the Centrex system to a number outside the Centrex system. If your Centrex system uses a dial-out code (usually a “9”), you must dial it before you dial an outside te ...

  • AT&T II - page 153

    Standard phone An industry-standard touch-tone or rotary phone such as you might have in your home. Some standard phones include special feature buttons for frequently-used calling functions. Station Message Detail Recording (SMDR) See Call reporting. System Your premises equipment, in combination with the Centrex lines that are connected to your e ...

  • AT&T II - page 154

    Index B A Abbreviated Ringing procedure (#305), 4-9, 5-11 Adding a module, 2-14 Alert description, 1-11 example, 2-6 Allowed List Assignments procedure (#408), 5-12 Allowed Phone Number Lists procedure (#407), 5-12 Answering a call specific line, 6-14 voice-paged, 6-14, B-2 while on another call, 6-14 Answering machine call coverage, 4-10 personal, ...

  • AT&T II - page 155

    Calling restrictions all calls from an extension, 5-12 Allowed phone numbers, 5-12 Centrex, 3-6 Disallowed phone numbers, 5-12 equipment, 4-15 outside line, 4-16 secondary line, 4-10 with password, 5-12 Capacity, system, 1-8, D-1 Carrier description, 1-8 installation, 2-9 placement, 2-3 Central Call Coverage, 4-3 Centralized Telephone Programming i ...

  • AT&T II - page 156

    Electromagnetic Interference (EMI) filter, 1-11 Emergency Phone Number List procedure (#406), 5-12 EMI (Electromagnetic Interference) filter, 1-11 Equipment auxiliary, 1-9, 7-1 features, 4-24 installing, 2-1 premises, 1-7 proprietary, 1-11 Equipment controller description, 1-8 installing, 2-3, 2-9 Equipment features Abbreviated Ringing, 4-25, 5-11 ...

  • AT&T II - page 157

    Group Paging feature programming, 5-16 setup decisions, 4-12 using, 6-11, 6-14 Group Pickup feature programming, 5-16 using, 6-11 H Handset for hard-of-hearing users, 1-12 using, 6-6 Hard-of-hearing handset, 1-12 Headset, 1-12 Hold Centrex feature, 3-5 Exclusive, 6-15 problems, C-6 putting call on, 6-15 retrieving call, 6-15 to take another call, 6 ...

  • AT&T II - page 158

    Line adding new, 5-9 button lights, 1-6 connecting, 2-10 default assignments, 3-3 jack number, 3-3 numbering, 2-4 primary, 1-5 ringing, 3-3 secondary, 1-5 testing, 2-10 Line Access Restriction procedure (#302), 4-16, 5-11 Line assignment default, 3-3, 4-5 multiple, 1-6 primary line, 1-5, 3-1 secondary line, 1-5, 3-3 Line Assignment procedure (#301) ...

  • AT&T II - page 159

    N Night Service Centrex, 3-6 receptionist’s extension, 4-10 setup decisions, 4-13 using, 6-18 with password, 4-14 Night Service Button procedure (#503), 4-14, 5-13 Night Service Group Extensions procedure (#504), 4-14, 5-13 Numbering line and extension jacks, 2-3, 3-4 lines and extensions, 3-3 O One-touch dialing button, 1-6 Centrex features, 3-6 ...

  • AT&T II - page 160

    R Recall problem, C-4 using, 6-6 Recall feature programming, 5-16 using, 6-10 Recall Timer Duration procedure (#107), 5-10 Receptionist’s extension Central Call Coverage, 4-3 Centrex Call Coverage, 4-5 line assignments, 1-5 Local Call Coverage, 4-7 Night Service button, 4-10 programming, 4-3, 4-10 Reference materials, viii Related documentation, ...

  • AT&T II - page 161

    System capacity, 1-8, D-1 overview, 3-1 parts, 2-8 System clock, changing, 5-7 System Date procedure (#101), 5-10 System Day procedure (#102), 5-10 System Password Night Service with, 4-14 using, 6-18 System Password procedure (#403), 4-14, 5-12 System Planner, viii, 3-5, 4-1 System Programming Abbreviated Ringing (#305), 5-11 Allowed List Assignme ...

  • AT&T II - page 162

    Touch-Tone Enable feature programming, 5-16 using, 6-11 Training, vii Transferring a call, 3-6, 6-15 Troubleshooting all phones dead, C-3 automatic call answering, C-4 calls answered automatically, C-4 calls cannot be made, C-4 calls on hold disconnected, C-6 calls on hold not disconnected, C-6 cannot hear other party, C-5 combination extension pho ...

  • AT&T II - page 163

    Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dial pad of the MLS display phone at extension jack 10 or 11 TO ENTER PROGRAM MODE TO PROGRAM ANOTHER FEATURE TO ERASE A FEATURE OR AUTO PRESS [ Feature ] [ 0 ] [ 0 ] AT THE SAME EXTENSION DIAL BUTTON PRESS [ System Program ] After you finish changing a setting, ...

  • AT&T II - page 164

    System Programming Quick Reference Place the Programming Overlay on the dial pad of the MLS display phone at Extension Jack 10 or 11 TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMMING TO CYCLE THROUGH SYSTEM TO CYCLE THROUGH AVAILABLE PROGRAMMING PROCEDURES SETTINGS PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ Next Procedu ...

  • AT&T II - page 165

    SYSTEM RESET – PROGRAMMlNG SAVED (p. 5-10) IMPORTANT: Using this procedure disconnects any active calls but retains equipment settings. Use it only if the equipment fails to function correctly after a power failure or down period. DIAL #728 Dialing Restrictions and Permissions Groups Auxiliary Equipment OUTGOING CALL RESTRICTION (p 5-12) DIAL #40 ...

  • AT&T II - page 166

    518-455-330 Graphics © AT&T 1988 ...

Manufacturer AT&T Category Telephone

Documents that we receive from a manufacturer of a AT&T II can be divided into several groups. They are, among others:
- AT&T technical drawings
- II manuals
- AT&T product data sheets
- information booklets
- or energy labels AT&T II
All of them are important, but the most important information from the point of view of use of the device are in the user manual AT&T II.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals AT&T II, service manual, brief instructions and user manuals AT&T II. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product AT&T II.

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A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use AT&T II by users. Manuals are usually written by a technical writer, but in a language understandable to all users of AT&T II.

A complete AT&T manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual AT&T II - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the AT&T II, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the AT&T II, that we can find in the current document
3. Tips how to use the basic functions of the device AT&T II - which should help us in our first steps of using AT&T II
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with AT&T II
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of AT&T II in a specific country, if it was not possible to solve the problem on our own.

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