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Manual Nortel Networks 555-7101-215

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  • Nortel Networks 555-7101-215 - page 1

    555-710 1-215 CallPi lot Installa tion and Conf igurati on Part 2: 702t Server Hardware Installatio n Product r elease 2 .02 Standar d 1.0 May 2003 555-7101-215 ...

  • Nortel Networks 555-7101-215 - page 2

    P0604536 ...

  • Nortel Networks 555-7101-215 - page 3

    CallPilot Installa tion and Conf igurati on Part 2: 702t Server Hardware Installatio n Publ ica tion n umbe r: 555- 710 1- 21 5 Product re lease: 2.02 Documen t release: Standard 1 .0 Date: May 200 3 Copyright © 2003 N ortel Networ ks, All Rights Res erved Printed in Canada Informati on is su bject to c hange with out not ice. Nortel Networks res ...

  • Nortel Networks 555-7101-215 - page 4

    *Nortel Ne tworks, the Nortel N etworks l ogo, the Globemark , and Un ified Netw orks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP , DPN, Dualmode, Helmsman, IVR, MAP , Meridian, M eridian 1, M eridian L ink, Meridia n Mail, Norsta r , SL -1, SL-100, Success io n, S upe rnode, Sym pos iu m, T elesis, and U nity a re tra de ma r ks of No ...

  • Nortel Networks 555-7101-215 - page 5

    Part 2: 702 t Server Hardwa re Install ation v Publicat ion his tory May 2003 Standar d 1.0 issue for CallPi lot 2.02. Ap pendix A on th e EMC emission l evel prot ection h as been added to the document. Information o n single-poi nt groundi ng has been ad ded to Chapter 3 , “Insta lling the ser ver an d connecti ng the per iphera l devices ”. ...

  • Nortel Networks 555-7101-215 - page 6

    vi Call Pilo t Publ ica tion h ist ory Stan dard 1.0 ...

  • Nortel Networks 555-7101-215 - page 7

    Part 2: 702 t Server Hardwa re Install ation vii Contents 1 702t se rver descri ption 9 Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Slot assignment s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 IRQ mapping table . . . . . . . . . . . ...

  • Nortel Networks 555-7101-215 - page 8

    Conten ts Standard 1 .0 viii CallP ilot ...

  • Nortel Networks 555-7101-215 - page 9

    Part 2: 702 t Server Hardwa re Install ation 9 Chapter 1 702t server de scription In this chapter Server features 10 Slot as signmen ts 14 IRQ mapp ing tab le 17 Network connecti vity 19 Suppor ted peri pheral devi ces 24 ...

  • Nortel Networks 555-7101-215 - page 10

    702t serv er descri ption Standard 1 .0 10 Call Pilo t Server fe atures Introduction This sect ion provi des a gener al overvi ew of the 70 2t ser ver . Server dimensions Height 49 cm (19.3 i n.) W idth 21 cm (8.3 i n.) (chass is), or 25 cm (10 in .) w ith fee t Depth (dis tance fr om front t o back) 45 cm (17.75 i n.) Clearance front 21.59 cm (8.5 ...

  • Nortel Networks 555-7101-215 - page 11

    May 2003 702t server d escription Part 2: 702 t Server H ardware Insta llation 11 Front panel features The follo wing dia gram shows th e front pa nel feat ures o f the 702t server: The table below de scribes t he parts that are ident ified i n the above diagra m. Part Functio n 1. Backup ta pe driv e Allows bac kup of hard drive data. 2. CD-ROM dr ...

  • Nortel Networks 555-7101-215 - page 12

    702t serv er descri ption Standard 1 .0 12 Call Pilo t 2b. V olume c ontrol Contr ols headpho ne volu me for audi o outpu t. 2c. Headphone j ack Jack for audio output from CD-ROM. 3. ON/OFF push but ton Tu rns the server ’ s power on or of f. 4. Reset pus h button Momentaril y disconne cts the p ower to the serve r . D o no t use fo r re st art; ...

  • Nortel Networks 555-7101-215 - page 13

    May 2003 702t server d escription Part 2: 702 t Server H ardware Insta llation 13 Rear panel diagram Refer to “ Slot a ssignments ” on page 14 for slot assignment s. G101719 Mouse connector Keyboard connector On-board network card Monitor connector COM 1 serial port (used for modem) COM 2 serial port AC power input Slot number Parallel port (so ...

  • Nortel Networks 555-7101-215 - page 14

    702t serv er descri ption Standard 1 .0 14 Call Pilo t Slot assignments Introduction The slot a ssignment t ables sh ow the f ollowing: the physi cal lo cation of boards in side t he server , relat ive to ot her board s the order in which bo ards are i nstall ed (for ex ample, board #1, 2, 3, a nd so on) how the boa rds are represented in CallPil o ...

  • Nortel Networks 555-7101-215 - page 15

    May 2003 702t server d escription Part 2: 702 t Server H ardware Insta llation 15 Slot as signments : 702t se rver with RAI D Slot num b er CallPilot-assigned board labe l a a. In some CallPilot Manage r applicatio ns, the CallPilot-assigned b oard label appears. This label corresponds to the slot number. For example, BRD05 refers to the board in s ...

  • Nortel Networks 555-7101-215 - page 16

    702t serv er descri ption Standard 1 .0 16 Call Pilo t Slot assignments: 702t server without RAID Slot num b er CallPilot-assigned board labe l a a. In some CallPilot Manag er applicat ions , the CallPilot-assigned boar d label appears. This label corresponds to the slot number. For example, BRD05 refers to the board in sl ot 5. Meridian 1 Successi ...

  • Nortel Networks 555-7101-215 - page 17

    May 2003 702t server d escription Part 2: 702 t Server H ardware Insta llation 17 IRQ mapping table The follo wing tab le list s the ass ignments for e ach Inter rupt Reque st (I RQ). Y ou do not need thi s informat ion fo r instal lation, but it may be usefu l for troubles hooting. IRQ Slot or device 0T i m e r 1C h i p s e t 2 System/unus ed 3 Se ...

  • Nortel Networks 555-7101-215 - page 18

    702t serv er descri ption Standard 1 .0 18 Call Pilo t 15 Slot 5 ( RAID/On-Board SCSI contro llers ) Note: Both SCSI controll ers are on IRQ 15, which allows the SSU to autom aticall y resolve any IRQ c onflict. IRQ Slot or device ...

  • Nortel Networks 555-7101-215 - page 19

    May 2003 702t server d escription Part 2: 702 t Server H ardware Insta llation 19 Network connectivity Introduction This sect ion descr ibes how the 702t s erver can be integr ated int o your network. The integrat ion depend s on th e type of s witch you ar e using. AT T E N T I O N T o secure the Call Pilot se rver fro m unautho rized acc ess, ens ...

  • Nortel Networks 555-7101-215 - page 20

    702t serv er descri ption Standard 1 .0 20 Call Pilo t Sample network setup: Meridian 1 The follo wing diagra m shows a Ca llPilot server ne twork set up with a Meridian 1 switch . The Meridia n 1 switch c an be one of the f ollowing: Option 1 1C or Option 1 1C Mini using fi ber connec tions Option 51C Option 61C Options 81 a nd 81C G101626 Custome ...

  • Nortel Networks 555-7101-215 - page 21

    May 2003 702t server d escription Part 2: 702 t Server H ardware Insta llation 21 Sample network setup: Succession CSE 1000 The follo wing diagra m shows a Ca llPilot server ne twork set up with a Successio n CSE 1000 syst em: G101636 Optivity T elephony Manager PC Web-enabled CallPilot administrative PC Web-enabled CallPilot administrative PC Desk ...

  • Nortel Networks 555-7101-215 - page 22

    702t serv er descri ption Standard 1 .0 22 Call Pilo t In this i llustr ation, the tel ephony LAN (TLAN) pr ovides IP connectiv ity between the Suc cessi on CSE 1000 system and the i2004 In terne t phonese ts . The connect ion bet ween the Cal l Server and Media Gateway can be poin t- to-point , or it ca n be throu gh the LAN, i f the sys tem is in ...

  • Nortel Networks 555-7101-215 - page 23

    May 2003 702t server d escription Part 2: 702 t Server H ardware Insta llation 23 Network requir ements Appropriat e networki ng equipment must be ava ilable for both the CLAN and ELAN. The CLAN and ELAN mus t be prope rly confi gured for correct Cal lPilot operati on. T o ensure correct configur ation, Nor tel Networ ks recommends that you consult ...

  • Nortel Networks 555-7101-215 - page 24

    702t serv er descri ption Standard 1 .0 24 Call Pilo t Supported periph eral devices Introduction This sect ion ident ifies e xtern al device s that ar e support ed by th e 702t server . The following t able desc ribes th e suppor ted peri pheral de vices : Device Description Modem A 56 Kbps ext ernal mode m (NTRH9078) provi des remote access to th ...

  • Nortel Networks 555-7101-215 - page 25

    Part 2: 702 t Server H ardware Insta llation 25 Chapter 2 Preinstallation requirements In this chapter Inst alla tion over view 26 Unpack ing the 702 t server 29 Removin g the side pa nel 31 Inspec ting the s erver interi or 34 ...

  • Nortel Networks 555-7101-215 - page 26

    Pre insta lla tion r equi rem ents Stan dard 1.0 26 Call Pilo t Installation over view Introduction This sect ion provi des an o verview of the st eps requi red to install the 702t server a nd periphe ral de vices. Installa ti on chec kli st The following chec klis t iden ti fi es the tasks that mu st be perf or med when install ing the Ca llPilot ...

  • Nortel Networks 555-7101-215 - page 27

    May 200 3 Prein stallatio n requirem ents Part 2: 702 t Server H ardware Insta llation 27 6 Set the DI P switches on the modem (s ee page 41) . ❒ 7 Connect t he 702t server an d devices a s follows : ❒ Connect t he monitor , keyboard, and mouse (see p age 43). ❒ Connect t he modem (see p age 45). ❒ Connect t he 702t server to the ELAN hub ( ...

  • Nortel Networks 555-7101-215 - page 28

    Pre insta lla tion r equi rem ents Stan dard 1.0 28 Call Pilo t Conventions for warnings Y ou may enc ounter th e followi ng types of warnings i n this gu ide. Do not ignore t hem. . DANGER Risk of elect ric shoc k W arns you of an immedia te elect rical h azard, which, if no t avoided , will res ult in sh ock, ser ious inj ury , or death. . W ARN ...

  • Nortel Networks 555-7101-215 - page 29

    May 200 3 Prein stallatio n requirem ents Part 2: 702 t Server H ardware Insta llation 29 Unpacking the 702 t server Introduction Follow thi s procedur e to unpac k the se rver and p eriphera ls. T o unpack th e equipment 1 Careful ly open t he cardboar d carto n contain ing the s erver . 2 Remove the serv er from the carton a nd set it on the fl o ...

  • Nortel Networks 555-7101-215 - page 30

    Pre insta lla tion r equi rem ents Stan dard 1.0 30 Call Pilo t What’ s next? Remove the se rver c over so th at you can i nspec t the int erior of the serv er . See “ Remov ing the side p anel ” on page 3 1. ...

  • Nortel Networks 555-7101-215 - page 31

    May 200 3 Prein stallatio n requirem ents Part 2: 702 t Server H ardware Insta llation 31 Remov i ng the sid e pa nel T o remove the side panel The follo wing diagra m shows how to r emove th e side pane l. See the instruc tions for removal on page 32 . . W ARNING Risk of personal injury Be carefu l when you handle th e sharp edges o f the sid e pa ...

  • Nortel Networks 555-7101-215 - page 32

    Pre insta lla tion r equi rem ents Stan dard 1.0 32 Call Pilo t Note: Th e illust ration s hows a cu stomer -suppli ed padloc k (A). 1 If a padlo ck is ins talled on t he bac k of the syst em, unloc k and remov e it. Refer to “A” in the illu stration . 2 Remove and save the three screws from the back of the side cover . Refer to “B” i n the ...

  • Nortel Networks 555-7101-215 - page 33

    May 200 3 Prein stallatio n requirem ents Part 2: 702 t Server H ardware Insta llation 33 5 Use yo ur left ha nd to pu ll the back end of t he cover to ward you to diseng age the bott om row of t abs from the notche s in the cha ssis, as shown i n the diagr am on pag e 32. 6 Use both ha nds to lift the cov er upward to dis engage the to p row of ta ...

  • Nortel Networks 555-7101-215 - page 34

    Pre insta lla tion r equi rem ents Stan dard 1.0 34 Call Pilo t Inspec ting the serv er i nterior Introduction Y ou shoul d perfor m a visua l inspect ion for l oose compone nts, fore ign matter , or shipping d amage ins ide the s erver . Protective foa m The server is shipp ed with protecti ve foam to prevent damage d uring shipping. Y ou must r e ...

  • Nortel Networks 555-7101-215 - page 35

    May 200 3 Prein stallatio n requirem ents Part 2: 702 t Server H ardware Insta llation 35 4 Review the slot l ocations (se e “ Rear panel dia gr am ” on page 1 3). 5 Do one of the followi ng: IF THEN you obs erve any damage contac t your No rtel Netwo rks techni cal suppo rt re pres enta tive . compon ents ha ve becom e loose sec ure them . The ...

  • Nortel Networks 555-7101-215 - page 36

    Pre insta lla tion r equi rem ents Stan dard 1.0 36 Call Pilo t ...

  • Nortel Networks 555-7101-215 - page 37

    Part 2: 702 t Server H ardware Insta llation 37 Chapter 3 Installing the server and connecting the peripheral devices In this chapter Inst alli ng th e serv er 38 Prepari ng the m odem 39 Connecti ng perip herals to the serv er 43 Connecti ng the server to the EL AN 46 Connecti ng the server to the CLAN ( optional) 48 Inst alli ng th e No r tel N e ...

  • Nortel Networks 555-7101-215 - page 38

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 38 Call Pilo t Install ing th e ser ver Introduction Before you install the 702t server , ensure t hat the c hosen loca tion meets the requ irem ent s ide ntifi ed on th e “ S ite in spec tion ch eck list ” provided in Pa rt 1 of the Cal lPilot Inst allatio n and Co ...

  • Nortel Networks 555-7101-215 - page 39

    May 200 3 Installi ng the server and conn ecting the perip heral devi ces Part 2: 702 t Server H ardware Insta llation 39 Preparing t he modem Introduction Y ou requ ire a modem t o suppor t remote d ial-up ac cess to t he CallPil ot server . The modem also en ables Nortel Network s technic al support to connect t o your Ca llPilot server f or trou ...

  • Nortel Networks 555-7101-215 - page 40

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 40 Call Pilo t Modem DIP sw itches Set th e mo dem DI P swit che s befo re yo u conn ect th e mod em to the Call Pil ot server . Note: This section a pplie s onl y to t he US Ro botics 33.6 o r 56 Kbps exter nal Sportste r modem. If your mode m is d if fer ent, re fer t ...

  • Nortel Networks 555-7101-215 - page 41

    May 200 3 Installi ng the server and conn ecting the perip heral devi ces Part 2: 702 t Server H ardware Insta llation 41 T o set the modem D IP swit ches Use a pair of twee zers or a small scr ew driver to set the DIP swit ches a s describe d in the “ Change to ” co lumn of t he fol lowing ta ble: Note: ON i s down. OFF is up. DIP switch Defau ...

  • Nortel Networks 555-7101-215 - page 42

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 42 Call Pilo t What ’ s next? Continue wi th “ Connecting perip herals t o the serv er ” on page 43. 6 OF F OFF Ca rrie r D etec t (CD ) o verri de OFF: The modem s ends a CD signal when it connects with an other modem; it dr ops the CD on disconn ect. ON: CD is a ...

  • Nortel Networks 555-7101-215 - page 43

    May 200 3 Installi ng the server and conn ecting the perip heral devi ces Part 2: 702 t Server H ardware Insta llation 43 Connecting peripherals to the serve r Before you begin A legend is lo cat ed adj ace nt to the per i pher al con nector pa nel at th e ba ck o f the serve r . This legen d shows t he symbol fo r each per ipher al and which conne ...

  • Nortel Networks 555-7101-215 - page 44

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 44 Call Pilo t Rear panel The follo wing dia gram shows th e serv er connect ors for t he power co rd and the pe ripheral devices: G101719 Mouse connector Keyboard connector On-board network card Monitor connector COM 1 serial port (used for modem) COM 2 serial port AC ...

  • Nortel Networks 555-7101-215 - page 45

    May 200 3 Installi ng the server and conn ecting the perip heral devi ces Part 2: 702 t Server H ardware Insta llation 45 T o connect the mouse, keyboard, and monitor to the server 1 Place the monito r , k eyboard, an d mouse i n the same locatio n as the server . 2 Plug th e keyboa rd and mo use into t he approp riate PS /2 connec tors on the cha ...

  • Nortel Networks 555-7101-215 - page 46

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 46 Call Pilo t Connecting the server to the ELAN Introduction Connect th e CallPil ot server to th e Meridian 1 switch or Successio n CSE 1000 syst em using the Embedd ed LAN (ELAN). Media Access Control address The Media Access Contr ol (MAC) a ddress i s a unique n um ...

  • Nortel Networks 555-7101-215 - page 47

    May 200 3 Installi ng the server and conn ecting the perip heral devi ces Part 2: 702 t Server H ardware Insta llation 47 4 Connect an RJ-45 networ k cable from t he ELA N hub to the ELAN conne ctor on th e serv er . Note: T he ELA N hub is optio nal if y ou use a cross- over netwo rk cab le to make a direct p oint-to-po int co nnection from the s ...

  • Nortel Networks 555-7101-215 - page 48

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 48 Call Pilo t Connecting the server to the CLAN (optional) Introduction This sect ion provi des instr uctions t o connect the serve r to the Cu stomer LAN (CLAN). Note: Th e CLAN is opti onal. However , a CLAN is re quired to support desktop an d web messa ging user s. ...

  • Nortel Networks 555-7101-215 - page 49

    May 200 3 Installi ng the server and conn ecting the perip heral devi ces Part 2: 702 t Server H ardware Insta llation 49 What ’ s next? Continue wi th “ I nstal ling th e No rtel Netw orks softw are fe atu re key adap ter ” on page 50. ...

  • Nortel Networks 555-7101-215 - page 50

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 50 Call Pilo t Install ing the No rt el Netw or ks soft wa re featur e key adapte r Introduction The softwar e featur e key is a securit y device t hat stor es the uni que seria l number of t he server . The feature key is embedd ed in the No rtel Networks software feat ...

  • Nortel Networks 555-7101-215 - page 51

    May 200 3 Installi ng the server and conn ecting the perip heral devi ces Part 2: 702 t Server H ardware Insta llation 51 Requirements For i nst al lati on, y ou req uire a Phil lips No. 1 s crew driv e r . T o install the s oftware f eature k ey adapte r 1 Ensur e that ther e is no c able co nnecte d to the par allel p ort. Note: The para llel por ...

  • Nortel Networks 555-7101-215 - page 52

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 52 Call Pilo t Connecting the server to power Before you begin Ensure tha t prop er power and grounding are avail able for all the power outlets serv ing the Cal lPi lo t ser ver and it s assoc iat ed peri pher al s. Power for these devi ces must be wired an d fused ind ...

  • Nortel Networks 555-7101-215 - page 53

    May 200 3 Installi ng the server and conn ecting the perip heral devi ces Part 2: 702 t Server H ardware Insta llation 53 Before you connect th e serv er to the power sourc e, review t he follo wing diagram to ensure that al l periphe ral ha rdware devi ces are in pla ce. G101637 CallPilot server Modem Mouse Keyboard Monitor RJ-45 AC power AC power ...

  • Nortel Networks 555-7101-215 - page 54

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 54 Call Pilo t T o connect the server to power 1 Plug t he ser ver ’ s AC po wer cord i nto the server ’ s rear pa nel. 2 Plug th e other en d of the server ’ s AC power co rd into a prope rly grou nded pow er ou tlet or po we r bar . T o start th e server 1 Pres ...

  • Nortel Networks 555-7101-215 - page 55

    May 200 3 Installi ng the server and conn ecting the perip heral devi ces Part 2: 702 t Server H ardware Insta llation 55 What ’ s next? If W indows NT starte d successf ully , proceed with t he swit ch and ser ver set up as descr ibed in Pa rt 3 of the Ca llPilot Install ation and Con figurati on binder . ...

  • Nortel Networks 555-7101-215 - page 56

    Installi ng the server an d conn ecting th e periphera l device s Standa rd 1.0 56 Call Pilo t ...

  • Nortel Networks 555-7101-215 - page 57

    May 200 3 EMC emi ssion le vel prote ction for t he 702t Server Part 2: 702 t Server H ardware Insta llation 57 Append ix A EMC emission level protection for the 702t Se rver T o lower t he EMC emiss ion le vel, ferr ite core s are ins talled wi th one loop (see dia gram bel ow) on the f ollowi ng externa l cables : Ferrite Core (TDK and pa rt numb ...

  • Nortel Networks 555-7101-215 - page 58

    EMC emis sion lev el protec tion for the 702t Se rver Standard 1 .0 58 Call Pilo t Ferrites secured to an external cable The ferri tes ar e secur ed to t he appr opriat e cabl e with pl asti c en closur e clip s. T y wrap s are adde d to th e cable lo op. ...

  • Nortel Networks 555-7101-215 - page 59

    Part 2: 702 t Server H ardware Insta llation 59 Index A adapter software feature key , ill ustration 50 assigned board label CallPilot Mana ger 15 C cable, multi I/O connections RS-232 23 CLAN media access control ad dress 48 CLAN network card faceplate 48 COM1 connection, description 23 connecting peripherals to the server 43 connecting the server ...

  • Nortel Networks 555-7101-215 - page 60

    Index Standa rd 1.0 60 Call Pilo t software feature key ad apter 50 TLAN 21 IRQ mappi ng table 17 K keyboard connecting to the serv er 45 descripti on 24 keylock 50 M M1 and CallPilot ser ver network diagram 20 MAC address CLAN 48 ELAN 46 modem connecting to the serv er 45 DIP switches , settin g 41 illustrat ion 40 required equipment 39 monitor co ...

  • Nortel Networks 555-7101-215 - page 61

    May 200 3 Inde x Part 2: 702 t Server H ardware Insta llation 61 setting modem DIP swi tches 41 side p anel removing 31 side p anel r emov al diagram 32 slot as signmen ts serve r with RAID 15 withou t RAID 16 slot locations diagram 13 software feature key 50 Succession CSE 1000 and CallPilot server network d iagram 21 switches, setting D IP modem ...

  • Nortel Networks 555-7101-215 - page 62

    Index Standa rd 1.0 62 Call Pilo t ...

  • Nortel Networks 555-7101-215 - page 63

    ...

  • Nortel Networks 555-7101-215 - page 64

    CallPilot Installa tion and Conf igurati on Part 2: 702t Server Hardware Installatio n Copyright © 2003 N ortel Networ ks, All Rights Res erved Informati on is su bject to c hange with out not ice. Nortel Networks res erves the right to m ake changes in de sign or c omponent s as p rogress i n engi neering an d manufac turing may warrant. The pr o ...

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