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Manual Tektronix 380

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Summary
  • Tektronix 380 - page 1

    User Manual Phaser ® 380 Color Printer First printing October 1997 070-9662-01 ...

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    Copyright © T ektronix, Inc. Printed in the U.S.A. Unpublished rights r eserved under the copyright laws of the United States. Contents of this publication may not be r eproduced in any form without permission of T ektronix, Inc. The method of printing employed by a T ektr onix Phaser ¨ 380 Color Printer is cover ed by U. S. Patent No. 5,372,852. ...

  • Tektronix 380 - page 4

    Phaser ® 380 W arranty T ektronix warrants that the Phaser 380 printer will be fr ee from defects in materials and workmanship for a period of one (1) year fr om the date of shipment. If this pr oduct proves defective during the warranty period, T ektronix, at its option, will either r epair the defective product on-site without char ge for parts ...

  • Tektronix 380 - page 5

    Users saf ety summar y T erms in manual: CAUTION Conditions that can result in damage to the pr oduct. W ARNING Conditions that can result in personal injury or loss of life. P ower source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the speciÞ ed power cord and connect ...

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    User Manual vii Contents 1 Introduction Overview 1-1 Information roadmap 1-4 User Manual 1-4 Diskettes 1-4 CD-ROM 1-4 World Wide Web 1-4 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Optional accessories 2-4 Touring the printer 2-6 Registering the printer 2-7 Removing the packing material 2-7 Install ...

  • Tektronix 380 - page 8

    viii Phaser 380 Color Printer Unlocking the transit restraint 2-26 As the printer warms up 2-27 Turning off the Startup Page 2-27 Front panel controls 2-27 Accessing the front panel menu 2-28 Selecting a language for the front panel 2-29 Help Pages overview 2-30 Printing Help Pages from the front panel 2-30 PC/Windows software 2-31 Installer overvi ...

  • Tektronix 380 - page 9

    User Manual ix Using the Windows NT 3.51 PostScript driver 3-12 Using the Windows NT 4.0 PostScript driver 3-12 Printing from DOS 3-15 Printing from a Macintosh 3-16 Using Macintosh printer drivers 3-16 Using the printerÕs front panel 3-16 Using the Phaser 380 printer driver 3-18 Using the Apple LaserWriter 8.3.4 driver 3-18 Using the Phaser 380 G ...

  • Tektronix 380 - page 10

    x Phaser 380 Color Printer Printing transparencies 3-39 Transparency quality tips 3-40 Manual-feed printing 3-41 Duplex printing 3-44 Printer languages: PostScript, HP-GL, PCL5 3-45 Fonts 3-46 Resident typefaces (PostScript) 3-46 PrinterÕs Extended Features option 3-47 4 Printing: Beyond the Basics Working with color 4-2 General guidelines 4-2 Tek ...

  • Tektronix 380 - page 11

    User Manual xi 5 Caring for Your Printer Overview 5-1 Adding ink 5-2 Ink handling tips 5-3 Emptying the waste liner (A) 5-4 Replacing the maintenance tray (B) 5-7 Replacing the media tray separator pad 5-10 Cleaning the printer 5-13 Cleaning pages 5-13 Cleaning supplies 5-14 Reordering cleaning kit supplies 5-14 Using isopropyl alcohol 5-15 Identif ...

  • Tektronix 380 - page 12

    xii Phaser 380 Color Printer 6 Troubleshooting If you need help 6-1 Receiving email update notices 6-2 Using the automated fax systems 6-3 Front panel messages 6-4 Problems and solutions 6-8 All about media jams 6-17 Locating jammed media 6-18 Removing jammed media 6-19 If your file doesnÕt print 6-21 General things to check for 6-21 Macintosh use ...

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    User Manual xiii Selecting page sizes in Windows applications 6-35 Windows 3.1 6-35 Windows 95 6-36 Fonts printing incorrectly from Windows 6-37 Sharing the printer on a network 6-38 Driver, utility files, and front panel interactions 6-38 If the LaserWriter Utility does not work 6-39 7 Using the Front Panel Front panel overview 7-1 Front panel ind ...

  • Tektronix 380 - page 14

    xiv Phaser 380 Color Printer 8 Supplies, Accessories, and Expanding Your Printer Tektronix supplies: the mark of quality 8-1 Customizing your printer 8-1 Ordering printer supplies 8-2 Interface cables and adapters 8-3 Extended Features upgrade 8-4 Lower Paper Tray Assembly (recommended) 8-5 Printer Station (recommended) 8-5 Media tray 8-5 Memory up ...

  • Tektronix 380 - page 15

    User Manual 1-1 Chapter 1 Introduction Overview The T ektronix Phaser ¨ 380 Color Printer uses T ektronixÕ solid ink-jet technology . Solid ink-jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferr ed onto paper . The ink hardens so rapidly that it does not have time to bleed into t ...

  • Tektronix 380 - page 16

    1 Introduction 1-2 Phaser 380 Color Printer Configurations. In its standard conÞguration, the printer pr ovides 300 x 300 dots-per-inch (dpi) r esolution color printing, 16 Mbytes of memory and a total of 39 fonts. Adding the Extended Features option increases print resolution and print performance, making it the choice for demanding print jobs. ...

  • Tektronix 380 - page 17

    Introduction 1 User Manual 1-3 Font support. The printer accepts Adobe T ype 1 and T ype 3 downloadable fonts, T rueT ype fonts, PCL5, and a variety of user-deÞned fonts. T o extend font capacity , additional PostScript fonts can be downloaded to the printer Õs memory or can be stored on a SCSI-connected external har d disk. Color corrections. T ...

  • Tektronix 380 - page 18

    1 Introduction 1-4 Phaser 380 Color Printer Inf ormation roadmap T ektronix provides information on the Phaser 380 printer in several ways: User Manual The Phaser 380 Color Printer User Manual (this manual) includes information on setting up and using the printer: ■ Hardwar e and software set up ■ Selecting print features in a driver ■ Caring ...

  • Tektronix 380 - page 19

    User Manual 2-1 Chapter 2 Getting Set Up At a glance Installation of your printer involves these tasks: 1. Setting up the printer (page 2-2). Putting all the pieces together: unpacking the printer and accessories, installing the optional equipment such as the Lower Paper T ray Assembly , Printer Station and Phaser Copystation, loading the media tra ...

  • Tektronix 380 - page 20

    2 Getting Set Up 2-2 Phaser 380 Color Printer Setting up the printer What y ou g et with y our printer The printer and its basic accessories are shipped in a single box. If you order ed an optional PhaserShareª network card, Lower Paper T ray Assembly , Printer Station, or Phaser Copystation, each is shipped separately . The following items are sh ...

  • Tektronix 380 - page 21

    Getting Set Up 2 User Manual 2-3 9662-01 3 Cleaning Kit 4 7 6 9 8 Warranty Registration Supplies Information 14 12 13 11 User Manual Transparencies Quick-Start Installation Phaser ™ 350 5 2 1 10 R ColorStix ® Ink Phaser ® 380 Printers Black: 016-1540-00 M ADE F OR E ACH O THER ® T E K T R O N I X P R I N T E R S & T E K T R O N I X S U P P ...

  • Tektronix 380 - page 22

    2 Getting Set Up 2-4 Phaser 380 Color Printer Optional accessories When you order one of the printer Õs optional accessories, each is shipped separately . 1. PhaserShare™ network car d (recommended). A PhaserShare network interface card pr ovides Ethernet, T oken Ring or LocalT alk/serial connectivity to PCs, Macintosh computers, and UNIX and VM ...

  • Tektronix 380 - page 23

    Getting Set Up 2 User Manual 2-5 9662-02 2 4 3 5 Phaser CopyStation 1 ...

  • Tektronix 380 - page 24

    2 Getting Set Up 2-6 Phaser 380 Color Printer T ouring the printer Use the following illustration to familiarize yourself with the printer . 1. Front-cover r elease 2. Front-panel menu display and buttons 3. Exit cover 4. Exit-cover release button 5. Ink-loading bins (under top cover) 6. T op-cover release 7. On/Off switch and access to I/O ports 8 ...

  • Tektronix 380 - page 25

    Getting Set Up 2 User Manual 2-7 Registering the printer The printer is shipped with a warranty registration car d. 1. Find the registration car d that is appropriate for you (U. S. or international versions). 2. Fill out the registration car d and mail it. By registering your printer with T ektronix, you ar e validating the product warranty and yo ...

  • Tektronix 380 - page 26

    2 Getting Set Up 2-8 Phaser 380 Color Printer Installing the optional Lower P aper T ra y Assembl y A Lower Paper T ray Assembly for paper printing is available as an option. Use T ektronix order number Z380L T A. Caution T o avoid damage, let the printer cool down for at least 45 minutes before you begin installing a Lower Paper T ray Assembly . T ...

  • Tektronix 380 - page 27

    Getting Set Up 2 User Manual 2-9 Install the Lower Paper T ray Assembly using these steps: 1. Remove the paper tray from the Lower Paper T ray Assembly . Note T o ensure pr oper printer operation, install the printer and Lower Paper T ray Assembly on a ßat surface having no more than 2 degr ees of tilt. This is approximately equivalent to lifting ...

  • Tektronix 380 - page 28

    2 Getting Set Up 2-10 Phaser 380 Color Printer 2. Place the printer on top of the Lower Paper T ray Assembly . 3. Make sure that the left and right alignment pins Þt in the holes in the base of the printer . 4. Plug the Lower Paper T ray Assembly cable into the printer . 9662-05 2 2 3 4 ...

  • Tektronix 380 - page 29

    Getting Set Up 2 User Manual 2-11 Installing the maintenance tra y The printer is shipped with a maintenance tray that must be installed before printing is possible. The front panel displays a message indicating when the maintenance tray is low , allowing you to make a limited number of prints before the tray is depleted. T o avoid printing delays, ...

  • Tektronix 380 - page 30

    2 Getting Set Up 2-12 Phaser 380 Color Printer 3. Remove the packing materials from the maintenance tray . Retain the plastic bag for disposal of the used maintenance tray . 4. Install the maintenance tray by sliding it into the printer . T o prevent jams at the media tray , be sure to push the maintenance tray into the printer until both sides lat ...

  • Tektronix 380 - page 31

    Getting Set Up 2 User Manual 2-13 Loading ink stic ks The printer Õs standard accessories include a box containing one of each color Phaser 380 ColorStix solid-ink sticks: magenta, cyan, yellow and black. Y ouÕll need to load the box of ink sticks during printer set up. T o ensure that your printer is always available for use, immediately reor de ...

  • Tektronix 380 - page 32

    2 Getting Set Up 2-14 Phaser 380 Color Printer Choosing media tra y configurations Standard media tra y Use the adjustable, 250-sheet media tray shipped with your printer for paper , letterhead, label stock, and transpar ency print jobs. A media selector switch located on the side of the media tray selects between paper and transparency printing. ...

  • Tektronix 380 - page 33

    Getting Set Up 2 User Manual 2-15 Loading media tra ys The universal tray shipped with the printer recognizes seven media sizes: Executive, A4, Letter , Legal, T abloid, A3 and T ektronix T abloid Maximum. T ray-fed printing of custom media sizes ranging from 184.2 to 332.5 mm (7.25 to 13.09 in.) wide to 266.7 to 471.2 mm (10.55 to 18.55 in.) long ...

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    2 Getting Set Up 2-16 Phaser 380 Color Printer Loading paper in the upper and lower tra ys Note The Lower Paper T ray Assembly accepts paper media only; it should not be used for printing transparencies or label stock. 1. Prior to loading paper in a tray , fan the paper to release sheets that are stuck together . 2. Load up to 250 sheets of paper i ...

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    Getting Set Up 2 User Manual 2-17 5. Insert the media tray into the printer . 9662-11 ...

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    2 Getting Set Up 2-18 Phaser 380 Color Printer Loading transparencies in the media tray 1. Prior to loading transparencies in the upper media tray , fan the transparencies to r elease sheets that are stuck together . Always handle transparencies by the edges and with both hands to avoid Þngerprints and creases, which can r esult in poor print qual ...

  • Tektronix 380 - page 37

    Getting Set Up 2 User Manual 2-19 5. Insert the media tray into the printer . 9662-11 ...

  • Tektronix 380 - page 38

    2 Getting Set Up 2-20 Phaser 380 Color Printer Connecting the printer Printer por ts The printer is shipped with parallel and SCSI port connectors available on the rear panel. In addition, the printer can support one optional PhaserShareª network car d. Note See ÒInterface cables and adaptersÓ on page 8-3 about ordering cables for connecting the ...

  • Tektronix 380 - page 39

    Getting Set Up 2 User Manual 2-21 1. PhaserShare card port ( optional) The printer accepts one of the following: ■ PhaserShare Ethernet car d supporting TCP/IP , Novell NetW are, EtherT alk, T elnet and FTP protocols. ■ PhaserShare T oken Ring card supporting TCP/IP , Novell NetW are, T okenT alk, T elnet and FTP pr otocols. ■ PhaserShare Loc ...

  • Tektronix 380 - page 40

    2 Getting Set Up 2-22 Phaser 380 Color Printer PhaserShare netw ork and serial connections Optional PhaserShare car ds provide Ethernet, T oken Ring, or LocalT alk/Serial connections for the printer . PhaserShare network car ds offer high performance and ßexible workgr oup connectivity . All data input ports and network protocols ar e simultaneous ...

  • Tektronix 380 - page 41

    Getting Set Up 2 User Manual 2-23 P arallel connection The printer supports a standard (uni-dir ectional) parallel port. The parallel port can also be set for bi-directional communications using downloadable utility Þles or from your W orld W ide W eb browser . Refer to the on-line manual on the printer Õs CD-ROM for instructions on using utility ...

  • Tektronix 380 - page 42

    2 Getting Set Up 2-24 Phaser 380 Color Printer SCSI peripheral devices The SCSI port is used for connecting these optional peripheral devices: ■ Phaser Copystation T o set up the Phaser Copystation and to connect it to your printer , refer to the Phaser Copystation User Manual . Refer to ÒPhaser CopystationÓ on page 8-8 for ordering information ...

  • Tektronix 380 - page 43

    Getting Set Up 2 User Manual 2-25 T urning on the printer After you have connected the interface cables, you are r eady to connect the power cord and turn on the printer . If you need to turn the printer off, wait until the display shows Ready or the printer Õs name before powering it down. Caution T o avoid damaging the printer , make sure that t ...

  • Tektronix 380 - page 44

    2 Getting Set Up 2-26 Phaser 380 Color Printer Unloc king the transit restraint Caution T o avoid damaging the printer , always turn the printer power on and of f using the rear panel On/Off switch. T urn the printer power on before unlocking the transit r estraint. 1. T urn the printer power on using the rear-panel On/Of f switch. 2. The transit r ...

  • Tektronix 380 - page 45

    Getting Set Up 2 User Manual 2-27 As the printer warms up The Þrst time you turn your printer on, it will take about 20 minutes to warm up. The printer Õs front panel displays a percentage value to indicate its progr ess. The warm-up cycle is complete when the front panel displays 100% . As the printer initializes, you will hear a series of start ...

  • Tektronix 380 - page 46

    2 Getting Set Up 2-28 Phaser 380 Color Printer Status messages, such as Warming Up , appear on the top line of the display . Button labels, such as Info , Clean and Menu , appear on the lower line of the display . Button labels identify a function for the corresponding button located under the label. For example, to access other menus, press the bu ...

  • Tektronix 380 - page 47

    Getting Set Up 2 User Manual 2-29 Selecting a language f or the front panel Messages that appear in the front panel window ar e in English by default. T o change the language to Spanish, French, German, Italian, or Japanese, follow these steps. 1. When the printer is on and Ready or the printer Õs name appears, press the Menu button. The printer d ...

  • Tektronix 380 - page 48

    2 Getting Set Up 2-30 Phaser 380 Color Printer Help P ages o ver vie w The printer has several Help Pages that you can print to learn more about the printer Õs operation and conÞguration. Refer to ÒPrinter Help PagesÓ on page 7-6 for a detailed list of available Help Pages. Y ou can print the Help Pages from the fr ont panel; refer to the instr ...

  • Tektronix 380 - page 49

    Getting Set Up 2 User Manual 2-31 PC/Windo ws software Installer o verview The Phaser 380 printer Õs CD-ROM and diskettes include an installer application that automatically installs the printer Õs software onto your computer Õs hard disk. Y ou can select a standard installation (Easy Install), or select individual items (Custom Install) from th ...

  • Tektronix 380 - page 50

    2 Getting Set Up 2-32 Phaser 380 Color Printer Installing printer software f or Window 95 Note If you are installing fr om ßoppy diskettes, you may need more than one diskette depending on your Windows system. Keep all of the printer Õ s diskettes handy during the installation, and insert each diskette when you are pr ompted by the installation p ...

  • Tektronix 380 - page 51

    Getting Set Up 2 User Manual 2-33 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next . The Add Printer W izard program is automatically launched. Note The setup instructions remain visible while the Add Printer Wizard is running. If you click on the instructions dialog box, press the &l ...

  • Tektronix 380 - page 52

    2 Getting Set Up 2-34 Phaser 380 Color Printer Installing printer software f or Windows NT 4.0 If you are installing softwar e from ßoppy diskettes, you may need more than one diskette depending on your W indows system. Keep all printer diskettes handy during the installation, and insert each diskette when you are prompted by the installation pr o ...

  • Tektronix 380 - page 53

    Getting Set Up 2 User Manual 2-35 Easy Installation Custom Installation The f ollowing files are copied to y our hard disk: ■ QuarkXPress PDF (installs an application-specific printer description file, if the application is f ound) ■ PhaserPrint Plug-in for Photoshop (installs an application-specific plug-in, if the application is f ound) ? ...

  • Tektronix 380 - page 54

    2 Getting Set Up 2-36 Phaser 380 Color Printer 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next . The Add Printer W izard program is automatically launched. Note The setup instructions remain visible while the Add Printer Wizard is running. If you click on the instructions dialog box, ...

  • Tektronix 380 - page 55

    Getting Set Up 2 User Manual 2-37 12. Select your printer , and click Next : ■ T ektronix Phaser 380 (standard printer conÞguration) ■ T ektronix Phaser 380 Extended (Extended Features option) If you are not sur e which version of the printer you have, check the printer Õs Startup Page for Extended Features: Ye s or No . 13. Enter a name for ...

  • Tektronix 380 - page 56

    2 Getting Set Up 2-38 Phaser 380 Color Printer Installing printer software f or Windows NT 3.51 If you are installing softwar e from ßoppy diskettes, you may need more than one diskette depending on your W indows system. Keep all printer diskettes handy during the installation, and insert each diskette when you are prompted by the installation pr ...

  • Tektronix 380 - page 57

    Getting Set Up 2 User Manual 2-39 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next . The Print Manager opens automatically . Note The setup instructions remain visible while the Print Manager is running. If you click on the InstructionÕ s dialog box, press the <Alt><T ab> ...

  • Tektronix 380 - page 58

    2 Getting Set Up 2-40 Phaser 380 Color Printer 8. In the Create Printer dialog box, under Driver , select Other ; the Install Driver dialog box appears. 9. T ype in the drive for the printer Õs CD-ROM or diskette, for example D: and click OK . 10. In the Select Driver dialog box, under Printer Driver , select your Phaser 380 printer , and click OK ...

  • Tektronix 380 - page 59

    Getting Set Up 2 User Manual 2-41 12. Select options in the PostScript Printer Setup dialog box, and click OK . Note: Enabling the Use Printer Halftoning option is recommended. 13. In the Print Manager , from the Printer menu, select Exit . 14. In the Installation Completed dialog box, click Finish . ...

  • Tektronix 380 - page 60

    2 Getting Set Up 2-42 Phaser 380 Color Printer Installing printer software f or Windows 3.1 If you are installing softwar e from ßoppy diskettes, you may need more than one diskette depending on your W indows system. Keep all printer diskettes handy during the installation, and insert each diskette when you are prompted by the installation pr ogra ...

  • Tektronix 380 - page 61

    Getting Set Up 2 User Manual 2-43 Easy Installation Custom Installation The f ollowing files are copied to y our hard disk: ■ T ektronix Printer Driver ■ QuarkXPress PDF (installs an application-specific printer descr iption file, if the application is f ound) ■ Samplers (installs color sampler char ts and a f onts sampler) 1. In the Drive ...

  • Tektronix 380 - page 62

    2 Getting Set Up 2-44 Phaser 380 Color Printer 6. Select your printer type and click Next : ■ T ektronix Phaser 380 Base version (printer Õs standard conÞguration) ■ T ektronix Phaser 380 Extended version (Extended Features option) If you are not sur e which version of the printer you have, check the printer Õs Startup Page for Extended Feat ...

  • Tektronix 380 - page 63

    Getting Set Up 2 User Manual 2-45 T ektronix Driver f or Windows 3.1: Setup instructions AdobePS 3 Driver for Windows 3.1: Setup instructions If you selected Easy Installation , or if you selected the T ektronix Driver for Windows 3.1 in the Custom Installation , continue with the f ollowing instructions: 1. Open the Windows Control P anel . 2. Ope ...

  • Tektronix 380 - page 64

    2 Getting Set Up 2-46 Phaser 380 Color Printer Macintosh software Installer o verview The Phaser 380 printer Õs CD-ROM and diskettes include an installer application that automatically installs the printer Õs software onto your Macintosh hard disk. Y ou can select a standard installation (Easy Install), or select individual items (Custom Install) ...

  • Tektronix 380 - page 65

    Getting Set Up 2 User Manual 2-47 Using the Macintosh Installer 1. Insert either the Phaser 380 Color Printer Installer for Mac OS Disk 1 or CD-ROM into the appropriate drive on your computer . 2. Double-click the Phaser 380 Installer icon. Click Continue until the Easy Install window appears. 3. Select Easy Install or Custom Install : 4. Continue ...

  • Tektronix 380 - page 66

    2 Getting Set Up 2-48 Phaser 380 Color Printer Setting up the Phaser 380 printer driver The Phaser 380 printer driver is a T ektronix-modiÞed version of Apple's LaserW riter 7.1.2 printer driver . Use the Phaser 380 printer driver if you are using System Software 6.0.7, or 7.0 and later . 1. Install the printer Õs software as described on pa ...

  • Tektronix 380 - page 67

    Getting Set Up 2 User Manual 2-49 1. Install the printer Õs software as described on page 2-47. Select Easy Install to automatically install all of the necessary software, or select LaserW riter 8.3.4 Driver and Printer Descriptions in the Custom Install window . 2. Open the Chooser . 3. Select the LaserW riter 8 driver icon. 4. Click on the Zone ...

  • Tektronix 380 - page 68

    2 Getting Set Up 2-50 Phaser 380 Color Printer Setting up the Phaser 380 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7.5 or later , use the Phaser 380 GX driver to print to your Phaser 380 printer . ■ The Phaser 380 GX driver works with QuickDraw GX and non-QuickDraw GX applications. ■ QuickDraw GX does not work ...

  • Tektronix 380 - page 69

    Getting Set Up 2 User Manual 2-51 5. In the Connect via ÞeldÕs pop-up menu, select your printer Õs communication method: ■ The AppleT alk option is the standard network connection. ■ The Servers option is used to select a shared desktop printer . 6. Click on your Phaser 380 printer in the list of printers on the right side of the Chooser . 7 ...

  • Tektronix 380 - page 70

    2 Getting Set Up 2-52 Phaser 380 Color Printer W orkstation software PhaserPrint™ software f or UNIX For UNIX environments, T ektronix of fers the optional PhaserPrintª software. PhaserPrint softwar e includes driver-selectable printer options, and provides fast, raster Þle and scr een copy printing to T ektronix color printers. The printer Õs ...

  • Tektronix 380 - page 71

    User Manual 3-1 Chapter 3 Printing Basics Overview Y ou can print to your printer from IBM-compatible personal computers, Macintosh computers, and workstations. Make sure your printer is set up with the appr opriate interface port; refer to ÒConnecting the printerÓ on page 2-20. If you havenÕt already installed the printer Õs software, refer to ...

  • Tektronix 380 - page 72

    3 Printing Basics 3-2 Phaser 380 Color Printer Printing fr om a PC Y ou can print from a PC with or without a printer driver . The supported drivers allow you to select printing features right fr om your computer . W ithout a supported driver , you can make some printing selections from the printer Õs front panel. Using Windows printer drivers T o ...

  • Tektronix 380 - page 73

    Printing Basics 3 User Manual 3-3 * These features are av ailable with the printer’ s Extended Features option only . Print features quic k reference: Windows printer drivers Feature Windows 3.1 drivers AdobePS 3 T ektronix driver P ostScript Windows 95 drivers Microsoft P ostScript AdobePS 4 P ostScript Windows NT 4.0 driver Print-quality modes ...

  • Tektronix 380 - page 74

    3 Printing Basics 3-4 Phaser 380 Color Printer Using the AdobePS 4 and Micr osoft drivers with Windows 95 T o select printing options, follow these steps: 1. From the taskbar , select Start . In the menu that appears, select Settings , then Printers . 2. In the Printers window , click the Phaser 380 printer icon with the right mouse button, then se ...

  • Tektronix 380 - page 75

    Printing Basics 3 User Manual 3-5 Note If you are using host color corr ection, you need to make selections in the Graphics and Device Options tabs. Refer to the on-line manuals on the printer Õ s CD-ROM for more information on host color correction. ■ Click the Device Options tab to see printer-speciÞc options. ■ Select Printer Features , su ...

  • Tektronix 380 - page 76

    3 Printing Basics 3-6 Phaser 380 Color Printer Using the T ektronix driver f or Windows 3.1 T o select printing options, follow these steps: 1. From the Control Panel , double-click the Printers icon. 2. In the Printers dialog box, choose your printer from the list of installed printers. 3. Click the Set As Default Printer button if you want to sel ...

  • Tektronix 380 - page 77

    Printing Basics 3 User Manual 3-7 6. Set the T imeouts . These options regulate your computer Õs communications with its printer ports. ■ Device Not Selected: T ype a value in this text box to change the number of seconds W indows waits before notifying you that a printer is off-line. The default is 15 seconds, and is r ecommended. ■ T ransmis ...

  • Tektronix 380 - page 78

    3 Printing Basics 3-8 Phaser 380 Color Printer 9. From the Options dialog box, click the Printer Features button to see the T ektronix Printer Features dialog box. Make color correction and print quality selections in this dialog box. Click OK to return to the Options dialog box. 10. From the Options dialog box, click the Advanced button to see the ...

  • Tektronix 380 - page 79

    Printing Basics 3 User Manual 3-9 If y ou are using PC/NFS If you have PC/NFS software installed on your computer , you need to make the following selection in the Network Options dialog box: 1. From the Main window , double-click the Print Manager icon. 2. From the Options menu in the Print Manager , select Network Settings . 3. In the Network Opt ...

  • Tektronix 380 - page 80

    3 Printing Basics 3-10 Phaser 380 Color Printer Using the Adobe P ostScript driver f or Windows 3.1 T o select printing options, follow these steps: 1. From the Control Panel , double-click Printers . 2. In the Printers dialog box, select the T ektronix Phaser 380 printer , then click Setup . A dialog box appears with the printer Õs name across th ...

  • Tektronix 380 - page 81

    Printing Basics 3 User Manual 3-11 ■ Click the Job Control tab to see job-related options. ■ The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not ...

  • Tektronix 380 - page 82

    3 Printing Basics 3-12 Phaser 380 Color Printer Using the Windows NT 3.51 P ostScript driver If you are using Micr osoft W indows NT , follow the instructions in ÒInstalling printer software for W indows NT 3.51Ó on page 2-38 to install a W indows NT PostScript driver with a Phaser 380 printer . Y ou can select printer page sizes in the driver fo ...

  • Tektronix 380 - page 83

    Printing Basics 3 User Manual 3-13 Making default settings 1. From the Properties dialog box, click the Device Settings tab. 2. In the Device Settings sheet, locate Form T o T ray Assignment . 3. Under Form T o T ray Assignment , highlight the Þrst tray . 4. In the box that appears at the bottom of the window , select the size media you will be us ...

  • Tektronix 380 - page 84

    3 Printing Basics 3-14 Phaser 380 Color Printer Selecting printer options within an application: Print 1. From the File menu, select Print ; the Print dialog box appears. Y ou can select a different printer and other settings in this dialog box. 2. Click on the Properties button; the Printer Document Properties sheet appears. 3. Click the Advanced ...

  • Tektronix 380 - page 85

    Printing Basics 3 User Manual 3-15 3. Click the Printer button; another Page Setup dialog box appears. Y ou can select a different printer her e. 4. Click the Properties button; the Printer Document Properties sheet appears. 5. Click the Advanced tab to change any printer features, including T ekColor . This tab displays the same information as the ...

  • Tektronix 380 - page 86

    3 Printing Basics 3-16 Phaser 380 Color Printer Printing fr om a Macintosh T o print from a Macintosh, you need a printer driver . Installing one of the supported drivers allows you to select printing features right fr om your computer . W ithout a supported driver , you can make some printing selections from the printer Õs front panel. Using Maci ...

  • Tektronix 380 - page 87

    Printing Basics 3 User Manual 3-17 * These features are a vailable with the printer’ s Extended Features option only . ** A vailab le only with the LaserWr iter 8 driver . Print features quic k reference: Macintosh printer drivers Feature Phaser 380 driver Apple LaserWriter 8.3.4 driver Phaser 380 GX driver Print-quality modes ■ F ast Color ■ ...

  • Tektronix 380 - page 88

    3 Printing Basics 3-18 Phaser 380 Color Printer Using the Phaser 380 printer driver ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer Õs supported paper sizes. ■ From the File menu, open the Print dialog box. In the Print dialog box, click the T ekColor button to see the T ekColor Options dia ...

  • Tektronix 380 - page 89

    Printing Basics 3 User Manual 3-19 Using the Phaser 380 GX driver Note Refer to the on-line manuals on the printer Õ s CD-ROM for details on using the Phaser 380 GX driver . Printing with a desktop printer ■ If you are using QuickDraw GX applications, do one of the following: ■ Select any desktop printer in the Print dialog box. ■ Drag a doc ...

  • Tektronix 380 - page 90

    3 Printing Basics 3-20 Phaser 380 Color Printer Printing fr om a workstation Overview Y ou can print from a UNIX or VMS workstation through Ethernet, T oken Ring, parallel, or serial interfaces. W orkstation users can print from any application that generates color PostScript. T o use the T ekColor color corrections and other printer featur es, use ...

  • Tektronix 380 - page 91

    Printing Basics 3 User Manual 3-21 PhaserPrint software works with the workstationÕs native spooling system to print PostScript Þles and raster Þles in these formats: The printer Õs CD-ROM contains a demonstration copy of PhaserPrint software and an on-line instr uction guide in the UNIXDEMO directory . If you would like to purchase a licensed ...

  • Tektronix 380 - page 92

    3 Printing Basics 3-22 Phaser 380 Color Printer Printing fr om specific applications For printing from most applications, follow the instr uctions in ÒPC/W indows softwareÓ on page 2-31 or ÒMacintosh softwar eÓ on page 2-46 to install drivers and printer software. Refer to the following application notes for details on a few applications with ...

  • Tektronix 380 - page 93

    Printing Basics 3 User Manual 3-23 Adobe Photoshop The PhaserPrint ª software plug-in operates within the Photoshop application to improve the image data transfer time fr om your computer to your printer . Use the installer application on the printer Õs CD-ROM or diskettes to install the PhaserPrint software plug-in. The Þle is installed automat ...

  • Tektronix 380 - page 94

    3 Printing Basics 3-24 Phaser 380 Color Printer Selecting print features This printer supports several ways to select print features: ■ Through a supported printer driver (recommended) Use these selections to override the settings on the printer Õs front panel. ■ From the printer’ s front panel Use these settings only when printing from a no ...

  • Tektronix 380 - page 95

    Printing Basics 3 User Manual 3-25 * Only av ailable with the printer’s Extended F eatures option. ** Only av ailable when the lo wer paper tray is not present. *** Only av ailable when the lower paper tr ay is installed. Print features quic k reference: Printer’ s front panel Feature Feature descriptions Front P anel Print-quality modes ■ F ...

  • Tektronix 380 - page 96

    3 Printing Basics 3-26 Phaser 380 Color Printer Print quality modes Using the printer drivers provided with your printer , you can select from three print quality modes: Fast Color Produces the fastest full-color prints. This print-quality mode is not available for transparency printing. T ransparency prints made with this setting are printed using ...

  • Tektronix 380 - page 97

    Printing Basics 3 User Manual 3-27 Color corrections The printer provides T ekColor Dynamic Correction softwar e, which consists of the following color correction modes. Refer to ÒColor corr ection descriptionsÓ on page 4-6 for more information. V ivid Color , the default color correction mode, is generally r ecommended. Y ou can view an approxim ...

  • Tektronix 380 - page 98

    3 Printing Basics 3-28 Phaser 380 Color Printer All about media The printer prints on a variety of paper sizes and grades, transparencies, and full-sheet, peel-off label stock (such as A very 5160). The size and grade of paper you select depends on your printing needs and whether you are using the paper tray or manually feeding media into the print ...

  • Tektronix 380 - page 99

    Printing Basics 3 User Manual 3-29 Media sizes Media tray sizes. The standard paper tray and optional Lower Paper T ray Assembly tray recognize seven dif ferent media sizes: Executive, A4, Letter , Legal, T abloid, A3 and T abloid Maximum (for T abloid/A3 full-size bleeds). Printing of custom media sizes is also supported. Refer to ÒMargins and im ...

  • Tektronix 380 - page 100

    3 Printing Basics 3-30 Phaser 380 Color Printer Relative media sizes. The following illustration shows the relative sizes of the media that the printer Õs media tray recognizes. 1. Executive 2. Letter 3. A4 4. Legal 5. A3 6. T abloid 7. T ektronix T abloid Maximum 7 6 5 4 3 2 1 9662-73 ...

  • Tektronix 380 - page 101

    Printing Basics 3 User Manual 3-31 Manual feed sizes. The printer Õs manual feeder recognizes seven differ ent Þxed media sizes: Executive, A4, Letter , Legal, T abloid, A3 and T abloid Maximum (for T abloid/A3 full-size bleeds). The manual feeder also supports printing of custom media sizes, as well as printing of envelopes. The following table ...

  • Tektronix 380 - page 102

    3 Printing Basics 3-32 Phaser 380 Color Printer Media weight The following table lists the supported weights for paper media printed from the media tray and fr om the manual feeder . Note Some thinner grades of paper may curl and cause media feeding problems. Always load curled paper concave- side down in the media tray . Refer to ÒMargins and ima ...

  • Tektronix 380 - page 103

    Printing Basics 3 User Manual 3-33 Margins and ima g e area The image area is the part of the media wher e the printer is capable of printing. When the printer places an image on the media, the image area is always somewhat smaller than the actual media size. Y ou may need to adjust the page margins in your application softwar e to match the printa ...

  • Tektronix 380 - page 104

    3 Printing Basics 3-34 Phaser 380 Color Printer P aper and ink handling tips ■ Keep the media supplies, trays, and ink in covered containers. Dust and dirt can be transferred to the paper , resulting in poor print quality . ■ T o avoid having the paper stick together , gently fan the media before loading it into the media tray . ■ Paper that ...

  • Tektronix 380 - page 105

    Printing Basics 3 User Manual 3-35 Media tra ys Standar d tra y The printer is shipped with a universal media tray that accepts both paper and transparency media. The media tray supports media sizes ranging fr om 184.2 to 332.5 mm (7.25 to 13.09 in.) wide to 266.7 to 471.2 mm (10.55 to 18.55 in.) long. The media tray holds approximately 250 sheets ...

  • Tektronix 380 - page 106

    3 Printing Basics 3-36 Phaser 380 Color Printer Changing media sizes. The media tray uses two adjustable, blue-colored guides to hold paper and transparency media in position. Each guide has two tabs that operate independently . T o adjust a guide, press both tabs at the same time and slide the guide in or out to position it against the media. 1. T ...

  • Tektronix 380 - page 107

    Printing Basics 3 User Manual 3-37 Lower paper tra y The Lower Paper T ray Assembly , using the same universal media tray , operates identically to the printer Õs standard tray with one exception. It does not support printing of transparencies, and ther efore ignores the position of the media-selector switch on the side of the media tray . Note Th ...

  • Tektronix 380 - page 108

    3 Printing Basics 3-38 Phaser 380 Color Printer Printing on letterhead Letterhead must be loaded face up in the media tray with the bottom edge of the page closest to the media tray handle. Set the media selector switch on the side of the printer to Paper . A label inside the media tray indicates the trayÕs maximum paper capacity , approximately 2 ...

  • Tektronix 380 - page 109

    Printing Basics 3 User Manual 3-39 Printing transparencies T ektronix transparency media is r ecommended for use in this printer , as it provides optimal image quality , enhanced ink adhesion, and durability . T ektronix transparency media is available in A, A4 and T abloid Maximum sizes. Note Do not use transparency media intended for ink-jet or t ...

  • Tektronix 380 - page 110

    3 Printing Basics 3-40 Phaser 380 Color Printer 2. When you are printing transpar encies using the standard media tray , load up to 100 transparency sheets in the tray . A label inside the media tray indicates the trayÕs maximum transparency capacity . 3. Set the media selector switch on the side of the media tray to T ransparency and install the ...

  • Tektronix 380 - page 111

    Printing Basics 3 User Manual 3-41 Manual-f eed printing 1. Select Manual Feed from a supported printer driver . 2. Click on the Print button. 3. Go to the printer and open the manual-feed cover using the recessed Þnger tab. 4. Adjust the guide on the inside of the manual-feed cover to match the media you are using. Always feed the narr ow edge of ...

  • Tektronix 380 - page 112

    3 Printing Basics 3-42 Phaser 380 Color Printer Manual-feed letterhead: When you manually feed letterhead, orient the letterhead face-down and feed the bottom edge Þrst. Manual-feed duple x prints: When you manually feed a paper sheet for second-side (duplex) printing, youÕll need to rotate the paper dif ferently depending on whether you are prin ...

  • Tektronix 380 - page 113

    Printing Basics 3 User Manual 3-43 Manual-feed en velopes: When you manually feed envelopes, orient the envelope with the printing side face down and the hinge of the ßap on the left side. 6. After the Þrst sheet enters the printer , wait for the front panel to prompt you again befor e feeding the next sheet. Note A jam error will occur if you fe ...

  • Tektronix 380 - page 114

    3 Printing Basics 3-44 Phaser 380 Color Printer Duple x printing The printer supports duplex printing from the manual-feed slot. Note Frequent duplexing incr eases the need to perform paper feed roller cleaning procedur es. Refer to ÒIdentifying cleaning proceduresÓ on page 5-16 for more information. When you manually feed a paper sheet for secon ...

  • Tektronix 380 - page 115

    Printing Basics 3 User Manual 3-45 Printer languages: P ostScript, HP-GL, PCL5 The printer supports PostScript Level 1 and Level 2, and HP-GL (Hewlett-Packard Graphics Language) printer languages. Additionally , the printer supports the monochrome PCL5 (Printer Command Language) printer language. The default language for the parallel port is PostSc ...

  • Tektronix 380 - page 116

    3 Printing Basics 3-46 Phaser 380 Color Printer Fonts For general information on fonts, you can request a document catalog fr om HAL or EuroHAL, T ektronixÕ automated fax systems. Refer to ÒUsing the automated fax systemsÓ on page 6-3 for instructions on using HAL and EuroHAL. For instr uctions on downloading fonts and printing a fonts sampler , ...

  • Tektronix 380 - page 117

    Printing Basics 3 User Manual 3-47 Printer’ s Extended Features option If you have the printer Õs Extended Features option, A TM software and 69 fonts are included on a separate CD-ROM. A TM software helps your computer to display these fonts on screen as they will appear in your prints. Follow the instructions on the CD-ROM to install and use t ...

  • Tektronix 380 - page 118

    3 Printing Basics 3-48 Phaser 380 Color Printer ...

  • Tektronix 380 - page 119

    User Manual 4-1 Chapter 4 Printing: Beyond the Basics Refer to the following topics: ■ W orking with color ■ T ekColor corrections Ñ making the best selection ■ Using color sampler charts ■ Methods of printing P ANTONE Colors ■ Using the Quick Collate option ■ Previewing with Check Print ■ Using Image Smoothing ■ Printing Color Con ...

  • Tektronix 380 - page 120

    4 Printing: Beyond the Basics 4-2 Phaser 380 Color Printer W orking with color Whether you are pr oducing color reports, memos, graphs, charts, overhead transparencies for pr esentations, color handouts, or design comps, there are a few things to keep in mind when using color . ■ A large ar ea of color looks more saturated (brighter) than a small ...

  • Tektronix 380 - page 121

    Printing: Beyond the Basics 4 User Manual 4-3 T ekColor corrections — making the best selection The printer Õs T ekColor color correction options pr ovide simulations of differ ent color devices. Follow these basic guidelines so that the printer accurately repr oduces the colors you want on your prints. ■ For typical printing purposes, select ...

  • Tektronix 380 - page 122

    4 Printing: Beyond the Basics 4-4 Phaser 380 Color Printer Deciding which color correction to use Color printers and computer display screens pr oduce color differently . Printers use the subtractive primaries CMYK (cyan, magenta, yellow , and black), and produce color when light is r eßected off the paper . Computers use the additive primaries RG ...

  • Tektronix 380 - page 123

    Printing: Beyond the Basics 4 User Manual 4-5 Printing objective or prob lem Color correction to use T ur n off all color corrections None Using P ANT ONE Colors Brightest, most vibrant colors Vivid Color Overhead tr ansparency presentations Blue colors are printing too pur ple Colors are washed out or f aded Colors should match computer displa y s ...

  • Tektronix 380 - page 124

    4 Printing: Beyond the Basics 4-6 Phaser 380 Color Printer Color correction descriptions T urning off all color corrections If you do not want to use any T ekColor color corrections, you can specify no corrections fr om a supported driver , with a PostScript utility Þle, fr om the printer Õs front panel or through PhaserLink softwar e. Select Non ...

  • Tektronix 380 - page 125

    Printing: Beyond the Basics 4 User Manual 4-7 Closely matc h printing press colors There ar e several printing press color correction options. Each pr ess option conforms to a differ ent printing standard. Use a press option if you ar e previewing work for a four -color job to be printed on a printing press. These options simulate a four-color comm ...

  • Tektronix 380 - page 126

    4 Printing: Beyond the Basics 4-8 Phaser 380 Color Printer Printing in gray scale The Monochrome option prints your color image as a monochrome gray scale (shades of gray between black and white). Use this option to print page masters for photocopying in black-and-white. Using the printer’ s current color defaults The Use Printer Setting option i ...

  • Tektronix 380 - page 127

    Printing: Beyond the Basics 4 User Manual 4-9 Special considerations If y our Phaser 380 printer is shared on a netw ork Another user may use the downloadable color correction utility Þles, or the printer Õs front panel, to change the printer Õs default color correction setting. If this situation occurs, the prints you make through a non-support ...

  • Tektronix 380 - page 128

    4 Printing: Beyond the Basics 4-10 Phaser 380 Color Printer Printing and using the color sampler charts Y ou can print color sampler charts from your printer to see how the colors, as speciÞed from within an application, will look when printed. Having a pre-printed sample of each color can help you save time in selecting the right color for your u ...

  • Tektronix 380 - page 129

    Printing: Beyond the Basics 4 User Manual 4-11 Methods of printing P ANT ONE Colors There ar e two ways of working with P ANTONE Colors: ■ ÒPrinter-speciÞc P ANTONE ColorsÓ on page 4-1 1 are process color simulations of P ANTONE Spot Colors. ■ ÒP ANTONE Colors from swatch booksÓ on page 4-12 let you specify P ANTONE Colors for printing on ...

  • Tektronix 380 - page 130

    4 Printing: Beyond the Basics 4-12 Phaser 380 Color Printer P ANT ONE Colors fr om swatch books In some applications, you can select P ANTONE Colors from a swatch book. These colors can be proofed on your Phaser 380 printer befor e Þnal printing on a printing press. Use the following instr uctions when printing proofs for these types of print jobs ...

  • Tektronix 380 - page 131

    Printing: Beyond the Basics 4 User Manual 4-13 Using the Quic k Collate option The Quick Collate option in the supported drivers performs document collation in the printer . This is faster than the collate option that exists in some applications because applications send each page to the printer in sequence, as many times as necessary to provide th ...

  • Tektronix 380 - page 132

    4 Printing: Beyond the Basics 4-14 Phaser 380 Color Printer The number of pages that can be collated at one time depends on these factors: ■ The number of hard disks attached to the printer . ■ Complexity of the pages to be collated. According to these factors, the printer collates in sequential sets as many pages as will Þt in the available d ...

  • Tektronix 380 - page 133

    Printing: Beyond the Basics 4 User Manual 4-15 Pre vie wing with Chec k Print This feature is available only with the printer Õs Extended Features option. When sending a multiple-page Þle to the printer through the driver , you can select Check Print to preview the Þrst page of the job and determine if the job is printing as expected before pr o ...

  • Tektronix 380 - page 134

    4 Printing: Beyond the Basics 4-16 Phaser 380 Color Printer 2. Check your Þrst print. At the Check Print message on the printer Õs front panel, press one of the buttons: ■ Reprint: Reprints the Þrst page, then the printer pauses again for the duration of the selected timeout or until you press one of the buttons. This feature is useful, for ex ...

  • Tektronix 380 - page 135

    Printing: Beyond the Basics 4 User Manual 4-17 Using Image Smoothing Image Smoothing blends the adjacent colors in an image so that color transitions are less noticeable. Image smoothing is typically used when the image being printed is at a lower resolution than the printer Õs output resolution. For example, printing an image downloaded fr om the ...

  • Tektronix 380 - page 136

    4 Printing: Beyond the Basics 4-18 Phaser 380 Color Printer Printing the Color Contr ol Strip The Color Control Strip feature in supported printer drivers prints a band of colors along the bottom edge of your print job. Use this feature to check the consistency of printed colors between prints made on this printer and other printers. The colors on ...

  • Tektronix 380 - page 137

    User Manual 5-1 Chapter 5 Caring for Your Printer Overview The following topics will help you to care for the printer and keep it in peak operating condition: ■ Adding ink Add ink when the ink level drops to one-half stick. The fr ont panel displays an Ink Low message indicating when to add ink. ■ Emptying the waste liner Empty the excess ink f ...

  • Tektronix 380 - page 138

    5 Caring for Your Printer 5-2 Phaser 380 Color Printer Adding ink Appro ximate time to complete: 1 minute The printer uses Phaser 380 ColorStix ¨ solid-ink sticks. The front panel displays a message telling you when the printer is low on ink, giving you time to reor der . When the printer is out of ink, it displays an Out of Ink message. Add up to ...

  • Tektronix 380 - page 139

    Caring for Your Printer 5 User Manual 5-3 The print-quality setting and ink coverage per print affect the printer Õs ink consumption. T o reorder additional ink sticks, contact your local dealer or , in the United States, call T ektronix at 1-800-835-6100 to locate a dealer near you. Ink handling tips ■ Phaser 380 printer ColorStix ink is formul ...

  • Tektronix 380 - page 140

    5 Caring for Your Printer 5-4 Phaser 380 Color Printer Emptying the waste liner (A) Appro ximate time to complete: 3 minutes The waste liner (A) fits inside the maintenance tray (B) which is located behind the front cover . Y ou should empty the waste liner when the front panel displays the following message: Waste Liner (A) Full Open Front Cover N ...

  • Tektronix 380 - page 141

    Caring for Your Printer 5 User Manual 5-5 2. When you open the front cover , the following message appears: Waste Liner (A) Full Remove Tray (B) 3. Grasp the maintenance tray by the front handles and lift up while sliding it out of the printer . Y ou may notice an accumulation of ink, paper dust and drum ßuid on the maintenance tray blade of a use ...

  • Tektronix 380 - page 142

    5 Caring for Your Printer 5-6 Phaser 380 Color Printer 4. Lift one end of the blue waste liner by its handle to release it fr om the maintenance tray; remove the waste liner fr om the maintenance tray . 5. Empty the contents of the waste liner by twisting it. Used ink is nontoxic; it can be treated as normal of Þce waste. Caution Do not load used ...

  • Tektronix 380 - page 143

    Caring for Your Printer 5 User Manual 5-7 Replacing the maintenance tra y (B) Appro ximate time to complete: 22 minutes The printer uses the maintenance tray , located inside the printer behind the front cover , prior to each printing and during cleaning operations. A front panel message tells you when the maintenance tray is low , allowing you to ...

  • Tektronix 380 - page 144

    5 Caring for Your Printer 5-8 Phaser 380 Color Printer 1. Open the front cover . Caution Some surfaces inside the printer may be hot. Be careful not to touch the areas marked with this caution icon: 2. When you open the front cover , the following message appears: Caution Hot Surfaces Install New Tray (B) 9662-07 ...

  • Tektronix 380 - page 145

    Caring for Your Printer 5 User Manual 5-9 3. Grasp the maintenance tray by the front handle and lift up while sliding it out of the printer . Y ou may notice an accumulation of ink, paper dust and drum ßuid on the maintenance tray blade of a used maintenance tray . These deposits are normal and do not af fect its operation. Refer to ÒCleaning the ...

  • Tektronix 380 - page 146

    5 Caring for Your Printer 5-10 Phaser 380 Color Printer Replacing the media tra y separator pad Appro ximate time to complete: 2 minutes The printer uses a separator pad in the media tray to help separate sheets of media being drawn from the tray . If you often experience problems with the printer picking multiple sheets from the upper media tray o ...

  • Tektronix 380 - page 147

    Caring for Your Printer 5 User Manual 5-11 2. Remove any media loaded in the tray and turn the tray over . 3. Locate the two blue-colored tabs associated with the r eplaceable separator pad. Pinch the two blue tabs together to release the separator pad from the media tray and push it out fr om the tray . 9662-85 a b 9662-87 ...

  • Tektronix 380 - page 148

    5 Caring for Your Printer 5-12 Phaser 380 Color Printer 4. Remove and discard the old separator pad. 5. Install the new replacement separator pad. An alignment guide on the separator pad assembly ensures pr oper installation. Note When properly aligned, the separator pad should slide easily into position. The separator pad will not operate properly ...

  • Tektronix 380 - page 149

    Caring for Your Printer 5 User Manual 5-13 Cleaning the printer Periodically cleaning the printer keeps it in peak operating condition. Automatic cleaning procedur es to cure many problems ar e available through the fr ont panel by pressing the Clean button. Front panel messages guide you through the necessary steps to perform cleaning pr ocedures. ...

  • Tektronix 380 - page 150

    5 Caring for Your Printer 5-14 Phaser 380 Color Printer Cleaning supplies When you receive your new printer , it includes these cleaning supplies: 1. Cleaning tray 2. Foam swabs 3. Lint-free wipes (dry) 4. Cleaning cards 5. Plastic bottle for dispensing isopropyl alcohol Some cleaning procedur es require you to use cloth wipes or swabs saturated wi ...

  • Tektronix 380 - page 151

    Caring for Your Printer 5 User Manual 5-15 Using isopr opyl alcohol In general, it is best to use the purest isopr opyl alcohol (99%) available to you. Y ou can use 90% pure isopr opyl alcohol, but if you do, you must wait after cleaning to make sure that printer parts ar e completely dry . 99% isopropyl alcohol dries quickly; 90% isopr opyl alcoho ...

  • Tektronix 380 - page 152

    5 Caring for Your Printer 5-16 Phaser 380 Color Printer Identifying c leaning pr ocedures Cleaning procedur es are refer enced by the type of printing problem you may be experiencing. Use the following tables to help you locate an appropriate cleaning pr ocedure. Light stripes or missing colors Prob lem type Solution Missing or light-colored stripe ...

  • Tektronix 380 - page 153

    Caring for Your Printer 5 User Manual 5-17 Cleaning f or light stripes: printhead Appro ximate time to complete: 3-10 minutes If your prints have 2.5 mm (1/10 in.) lengthwise stripes that are the wr ong color or have missing colors, you can correct the pr oblem by cleaning the printhead. The printer automatically executes a printhead cleaning seque ...

  • Tektronix 380 - page 154

    5 Caring for Your Printer 5-18 Phaser 380 Color Printer 5. T o conÞrm that the problem has been corrected, pr ess the Test button to print a test page. Check for any missing color bars on the test page. 1. Black 2. Cyan 3. Magenta 4. Y ellow 9662-36 1234 6789 1 0 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 2 0 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 2 9 3 0 3 1 3 ...

  • Tektronix 380 - page 155

    Caring for Your Printer 5 User Manual 5-19 6. If one or more of the color bars ar e still missing, repeat the cleaning sequence. Press the Clean button once again to initiate a more aggr essive cleaning sequence. When cleaning ends, the printer outputs a cleaning page that you may discard as normal ofÞce waste. If the second cleaning sequence does ...

  • Tektronix 380 - page 156

    5 Caring for Your Printer 5-20 Phaser 380 Color Printer Cleaning f or upper tra y jams: media pick r oller Appro ximate time to complete: 5 minutes If you are experiencing media feeding pr oblems including mispicks and multiple picks at the upper media tray , you can generally correct the problem by cleaning the media-pick r oller with isopropyl al ...

  • Tektronix 380 - page 157

    Caring for Your Printer 5 User Manual 5-21 3. Press the Clean button. A front panel message pr ompts you to install the cleaning tray in the upper media tray . a. Remove the upper media tray from the printer . Remove all print media from the media tray . b. Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning ...

  • Tektronix 380 - page 158

    5 Caring for Your Printer 5-22 Phaser 380 Color Printer d. Place the cleaning tray in the media tray so that the trayÕs sponge pad is nearest the paper trayÕs handle. Pr ess the two tabs underneath the cleaning tray into the two square notches provided in the media tray . e. Gently insert the upper media tray with the cleaning tray into the print ...

  • Tektronix 380 - page 159

    Caring for Your Printer 5 User Manual 5-23 8. T o remove paper dust, use a clean cloth or a dry brush to wipe the separator pad located inside the media tray near the paper trayÕs handle. Note If the separator pad appears worn or the printer is picking multiple sheets of media, consider replacing the separator pad. Refer to ÒReplacing the media t ...

  • Tektronix 380 - page 160

    5 Caring for Your Printer 5-24 Phaser 380 Color Printer 10. Reload media in the media tray . Replace the upper media tray in the printer . 11. Press the Exit button to r eturn to normal operation. Store the cleaning tray in its original packaging for later use. If media-feed problems persist, you may need to manually clean the media-pick roller by ...

  • Tektronix 380 - page 161

    Caring for Your Printer 5 User Manual 5-25 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer . Place the maintenance tray on a level surface. Note Once the maintenance tray has been partially used, it leaks drum ßuid if tipped. Contact with the drum ßuid poses no known health risk; refer to ÒMSDS for ...

  • Tektronix 380 - page 162

    5 Caring for Your Printer 5-26 Phaser 380 Color Printer 5. Scrub the surface of the media-pick roller thoroughly . If the cloth becomes dirty , discard it and use another . 6. Replace the maintenance tray in the printer . 7. Close the front cover . 9662-76 ...

  • Tektronix 380 - page 163

    Caring for Your Printer 5 User Manual 5-27 8. Locate the bottom of the media-pick roller accor ding to the following illustration. 9. Using an alcohol-soaked cloth, scrub the bottom surface of the pick roller thoroughly . 10. Replace the upper media tray in the printer . 9662-62 9662-75 ...

  • Tektronix 380 - page 164

    5 Caring for Your Printer 5-28 Phaser 380 Color Printer Cleaning f or jams and ink smears: media-feed r ollers Appro ximate time to complete: 5 minutes If you have already performed the ÒCleaning for ink smears: internal paper pathÓ cleaning procedur e but ink smear problems persist, clean the upper and lower paper feed rollers.Y ou should clean ...

  • Tektronix 380 - page 165

    Caring for Your Printer 5 User Manual 5-29 1. When the printer is on and the Ready message or the printer Õs name appears, press the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---- Clean Test 2. Press the left arr ow (<---) button until the following message appears: Clean:Feed Rollers <---- C ...

  • Tektronix 380 - page 166

    5 Caring for Your Printer 5-30 Phaser 380 Color Printer 5. Open the front cover . 6. The following message appears: Turn Upper Feed Rollers Clean Cancel Caution Hot surfaces exist behind the upper paper-feed rollers. T o avoid personal injury during cleaning procedur es, do not reach in behind the paper feed rollers. 9662-07 ...

  • Tektronix 380 - page 167

    Caring for Your Printer 5 User Manual 5-31 7. There ar e two sets of upper media-feed rollers located above the maintenance tray . One set of rollers is r ubber; the other set is white plastic. T urning the upper rubber rollers also turns the upper plastic rollers. T o clean the upper rollers, wet the front and back sides of a cleaning card and pla ...

  • Tektronix 380 - page 168

    5 Caring for Your Printer 5-32 Phaser 380 Color Printer 11. Press the left arr ow (<---) button until the following message appears: Clean:Lower Feed Rollers <---- Clean Cancel 12. Press Clean , the following message appears: Turn Lower Feed Rollers Clean Cancel 13. There ar e two sets of black, lower media-feed rollers located below the main ...

  • Tektronix 380 - page 169

    Caring for Your Printer 5 User Manual 5-33 14. After the printer turns the rollers several times, move the cleaning card to the right to continue cleaning the lower media-feed r ollers. 15. Repeat Steps 14 and 15 until all lower media-feed rollers have been cleaned. If a cleaning card becomes dirty during cleaning, discard it and use another . 16. ...

  • Tektronix 380 - page 170

    5 Caring for Your Printer 5-34 Phaser 380 Color Printer Cleaning f or lower tra y jams: paper pic k roller Appro ximate time to complete: 5 minutes If you are experiencing media feeding pr oblems including mispicks and multiple picks at the Lower Paper T ray Assembly , you can generally correct the problem by cleaning the media-pick r oller with is ...

  • Tektronix 380 - page 171

    Caring for Your Printer 5 User Manual 5-35 3. Press the Clean button. A front panel message pr ompts you to install the cleaning tray in the lower paper tray . a. Remove the lower paper tray from the printer . Remove all paper from the paper tray . b. Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning tray s ...

  • Tektronix 380 - page 172

    5 Caring for Your Printer 5-36 Phaser 380 Color Printer d. Place the cleaning tray in the lower paper tray so that the trayÕs sponge pad is nearest the paper trayÕs handle. Pr ess the two tabs underneath the cleaning tray into the two square notches provided in the media tray . e. Insert the paper tray with the cleaning tray into the Lower Paper ...

  • Tektronix 380 - page 173

    Caring for Your Printer 5 User Manual 5-37 7. Remove the cleaning tray from the paper tray . 8. T o remove paper dust, use a clean cloth or a dry brush to wipe the separator pad located inside the paper tray near the paper trayÕs handle. 9. Use a clean cloth or a dry brush to wipe the cork pad located in the bottom of the media tray . 10. Reload p ...

  • Tektronix 380 - page 174

    5 Caring for Your Printer 5-38 Phaser 380 Color Printer 11. The front panel r e-displays the following message: Clean:Jam At Lower Tray <---- Clean Test 12. Press the Exit button to r eturn to normal operation. Store the cleaning tray in its original packaging for later use. If media feed problems persist, you may need to manually clean the medi ...

  • Tektronix 380 - page 175

    Caring for Your Printer 5 User Manual 5-39 Cleaning f or lower tra y jams: paper -feed roller s Appro ximate time to complete: 5 minutes The Lower Paper T ray AssemblyÕs paper -feed rollers carry the paper from the lower paper tray up to the printer Õs feed rollers. Occasionally , paper particles become attached to the Lower Paper T ray Assembly? ...

  • Tektronix 380 - page 176

    5 Caring for Your Printer 5-40 Phaser 380 Color Printer 6. Remove the upper media tray from the printer and the following message appears: Turn Lower Tray Rollers Clean Cancel 7. T o clean the lower paper trayÕs rubber transport rollers, wet the front and back sides of a cleaning car d and place it into the slot provided on the top of the Lower Pa ...

  • Tektronix 380 - page 177

    Caring for Your Printer 5 User Manual 5-41 Cleaning f or ink smears and transfix pr oblems: internal paper path Appro ximate time to complete: 3-20 minutes If your prints have oil stains, stray ink marks on the front or the back, or the media is wrapping around the transÞx r oller inside the top cover , you can correct the pr oblem by cleaning th ...

  • Tektronix 380 - page 178

    5 Caring for Your Printer 5-42 Phaser 380 Color Printer 3. Press the Clean button. The printer displays the following message: Clean:Ink Smears Quick Extended 4. Press the Quick button. After a short delay during the warm-up period, the printer begins an automatic sequence of feeding 5 clean sheets of paper from the upper media tray . A front panel ...

  • Tektronix 380 - page 179

    Caring for Your Printer 5 User Manual 5-43 Cleaning f or ink smears: paper -exit path Appro ximate time to complete: 10 minutes If you have already performed the ÒCleaning for ink smearsÓ cleaning procedur e but problems persist, you should clean the paper-exit path. Refer also to ÒCleaning for jams and ink smears: media-feed rollersÓ on page 5 ...

  • Tektronix 380 - page 180

    5 Caring for Your Printer 5-44 Phaser 380 Color Printer 1. When the printer is on and the Ready message or the printer Õs name appears, press the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---- Clean Test 2. Press the left arr ow (<---) button until the following message appears: Clean:Feed Rolle ...

  • Tektronix 380 - page 181

    Caring for Your Printer 5 User Manual 5-45 6. T o clean the rubber exit rollers fr om the outside of the printer , place an alcohol-soaked cleaning cloth against the rubber r ollers in the exit tray (where the prints ar e ejected). Start from the far left side of the printer . 7. While Þrmly holding the cleaning cloth against the exit rollers, pre ...

  • Tektronix 380 - page 182

    5 Caring for Your Printer 5-46 Phaser 380 Color Printer 9. T o check the condition of the exit Þngers, Þrst open the front cover . 10. Open the exit cover using the blue release button located inside the front cover at the top of the printer . 11. T o clean excess ink particles and drum ßuid from the blue-colored exit Þngers, gently wipe the to ...

  • Tektronix 380 - page 183

    Caring for Your Printer 5 User Manual 5-47 Caution T o avoid damaging the print drum and exit Þngers, never scrape excess ink with a tool or Þngernail. Use a dry swab provided with the cleaning kit. Note If ink ßakes from the exit Þngers fall into the printer , they can cause print quality problems. Refer to ÒCleaning for ink smears and trans? ...

  • Tektronix 380 - page 184

    5 Caring for Your Printer 5-48 Phaser 380 Color Printer 12. T o clean the white plastic exit rollers, place and hold an alcohol-soaked cloth on top of each roller while turning the individual roller with your thumb or for eÞnger . Caution T o avoid damaging the print drum and exit Þngers, never scrape excess ink with a tool or Þngernail. Use onl ...

  • Tektronix 380 - page 185

    Caring for Your Printer 5 User Manual 5-49 Cleaning the maintenance tra y blade (optional) During normal use, you may notice an accumulation of ink, paper dust and drum ßuid on the maintenance tray blade. In most cases, build-up of deposits on the blade does not affect the operation of the maintenance tray . Cleaning of the blade is not normally n ...

  • Tektronix 380 - page 186

    5 Caring for Your Printer 5-50 Phaser 380 Color Printer 2. Grasp the maintenance tray by the front handle and lift up while sliding it out of the printer . Place the maintenance tray on a level surface. Note Once the maintenance tray has been partially used, it leaks drum ßuid if tipped. Never ship a partially used maintenance tray . Contact with ...

  • Tektronix 380 - page 187

    Caring for Your Printer 5 User Manual 5-51 3. Using a dry , lint-free cloth, clean one end of the maintenance tray blade by lightly wiping the blade from the center and moving outward. Pay particular attention to cleaning the upper edge of the blade closest to the felt pad. Cleaning the sides of the blade is not necessary and is not recommended. Ca ...

  • Tektronix 380 - page 188

    5 Caring for Your Printer 5-52 Phaser 380 Color Printer 4. Clean the other end of the blade by wiping from the center of the blade and moving outward in the opposite dir ection. 5. Install the maintenance tray in the printer . 6. Close the front cover and wait for the printer to warm up. 9662-72A ...

  • Tektronix 380 - page 189

    Caring for Your Printer 5 User Manual 5-53 Mo ving y our printer Before moving the printer , follow these three important steps as described later in detail. 1. T urn off the printer and wait for at least 45 minutes. 2. Remove the maintenance tray (B). 3. Lock the transit restraint. W aiting 45 minutes bef ore moving Caution T o avoid damaging the ...

  • Tektronix 380 - page 190

    5 Caring for Your Printer 5-54 Phaser 380 Color Printer Remo ving the maintenance tra y (B) 1. Remove the maintenance tray from the printer , keeping it level. Remove, empty , and replace the waste liner if it contains lar ge deposits of waste ink. Refer to ÒEmptying the waste liner (A)Ó on page 5-4 for detailed instructions. Refer to the informa ...

  • Tektronix 380 - page 191

    Caring for Your Printer 5 User Manual 5-55 Loc king the transit restraint Refer to the following illustration while performing these steps. 1. When the printer displays the Ready message or the printer Õs name, power it down using the rear -panel On/Off switch. The printer places the printhead in the locking position. Caution T o avoid damaging th ...

  • Tektronix 380 - page 192

    5 Caring for Your Printer 5-56 Phaser 380 Color Printer Changing line v oltage If you move the printer to a country that uses a differ ent line voltage, the printer automatically switches to use the new line voltage. The new location may requir e a different power cor d; contact your local T ektronix of Þce or dealer for details. W arning T o avoi ...

  • Tektronix 380 - page 193

    User Manual 6-1 Chapter 6 Troubleshooting If y ou need help If you need assistance, contact your local T ektronix dealer or sales repr esentative or any of these listed resources: T ype of service How to access Details Product Suppor t (hardware and softw are troubleshooting and ser vice repair) U . S. and Canada 1-800-835-6100 A ustralia 1800 811 ...

  • Tektronix 380 - page 194

    6 Troubleshooting 6-2 Phaser 380 Color Printer Receiving email update notices Using the W orld W ide W eb, you can register to r eceive email notiÞcation of new printer drivers, accessories and upgrades for your T ektronix Phaser color printer as they become available. T o subscribe to this free service, simply follow these steps: 1. Point your br ...

  • Tektronix 380 - page 195

    Troubleshooting 6 User Manual 6-3 Using the automated fax systems As an alternative to other resour ces, and to provide up-to-date information quickly , T ektronix has set up HAL (Highly Automated Library), Eur oHAL and OzHAL interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest ...

  • Tektronix 380 - page 196

    6 Troubleshooting 6-4 Phaser 380 Color Printer Fr ont panel messages The front panel displays messages indicating the condition of the printer . Some messages, such as Standby and Warming Up , simply provide status information. These messages do not requir e user action. Error messages, such as Jam:Open Front Cover , r equire you to perform some ac ...

  • Tektronix 380 - page 197

    Troubleshooting 6 User Manual 6-5 Install New Tray (B) Maintenance tra y (B) is empty . Open the front cover , remov e the maintenance tray and replace it with a new maintenance tr a y . Jam At Exit Tray Open the front cov er , press the e xit cov er release button and remo ve the jammed paper . ■ The printer’ s output tray ma y be too full. Re ...

  • Tektronix 380 - page 198

    6 Troubleshooting 6-6 Phaser 380 Color Printer Jam:Remove Upper Tray Jam:Remove Media Tray There is a paper jam at the upper media tra y as opposed to the lower paper tr ay . Remov e the upper media tra y and the jammed media. ■ Y ou may need to clean the paper-pick or paper-f eed rollers. Refer to “Cleaning f or upper tray jams: media pick rol ...

  • Tektronix 380 - page 199

    Troubleshooting 6 User Manual 6-7 Waiting For Manual Feed Inser t paper or transparency in the manual-f eed slot. Waiting For Paper The print job specifies paper but the printer detects that the transparency tra y is installed. Load paper in the media tra y and press OK . Check that the media selector s witch on the side of the tra y is set for P ...

  • Tektronix 380 - page 200

    6 Troubleshooting 6-8 Phaser 380 Color Printer Pr oblems and solutions Refer to the following tables if you encounter problems with the printer . Media feeding or jamming pr oblems Symptom Solution Media f eed or pick problems at the upper tra y . Use standard weight paper or T ektronix transparency media. Do not load the tra y be yond the fill li ...

  • Tektronix 380 - page 201

    Troubleshooting 6 User Manual 6-9 P aper jamming at manual-f eed slot. W ait for the front panel prompt bef ore feeding paper . Make sure that the proper page siz e is selected for the slot. Align paper against the left edge of the manual-f eed slot. Use standard weight paper or T ektronix transparency media. Ref er to “All about media” on page ...

  • Tektronix 380 - page 202

    6 Troubleshooting 6-10 Phaser 380 Color Printer Printed image is shifted, the wrong color , or margins are not correct. ■ Y ou may hav e to make adjustments in the application or print dr iv er. Refer to “Printing and installation problems” on page 6-12. ■ Make sure that the paper is not curled. Also ref er to “Cleaning f or jams and ink ...

  • Tektronix 380 - page 203

    Troubleshooting 6 User Manual 6-11 Image prints in blac k-and-white instead of color . ■ PC users: Be sure to use a driver that suppor ts color P ostScript. If you are running Windo ws, use the T ektronix-supplied driver that was shipped with the printer’ s software. Ref er to “Printing from a workstation” on page 3-20 for inf or mation on ...

  • Tektronix 380 - page 204

    6 Troubleshooting 6-12 Phaser 380 Color Printer Network pr oblems Symptom Solution The printer doesn’t appear in the Chooser on a Macintosh. ■ Alwa ys make network connections bef ore turning on the printer . T ur n the printer off, wait at least 15 seconds and turn the pr inter’ s power on again. ■ Check the termination; refer to the docum ...

  • Tektronix 380 - page 205

    Troubleshooting 6 User Manual 6-13 The printer processes an image but does not finish printing (the pr inter times out). ■ PC users: If you are using the serial or parallel por t, use the MODE command to set the PC’ s communication parameters . For e xample: MODE LPT1:,,P (f or parallel por t LPT1) MODE COM1:9600,N,8,1,P (f or serial por t COM ...

  • Tektronix 380 - page 206

    6 Troubleshooting 6-14 Phaser 380 Color Printer A Macintosh printed image has shifted or the margins are not correct. ■ Y ou should install a suppor ted pr inter driver and the Phaser 380 printer PPD onto your Macintosh to select the correct page sizes from the driver . Ref er to “Using the Macintosh Installer” on page 2-47 for inf or mation. ...

  • Tektronix 380 - page 207

    Troubleshooting 6 User Manual 6-15 The printer processes a file sent via the serial or parallel por t and the job prints successfully . After printing, the pr inter goes into Standby mode , but doesn’t come out of Standby mode f or the ne xt print job. T o recov er , press the Wakeup or Cancel button or turn the pr inter’ s power off , wait at ...

  • Tektronix 380 - page 208

    6 Troubleshooting 6-16 Phaser 380 Color Printer Ink Low message appears when ink bins are full. Apply pressure to each row of ink stic ks in the loading bin to make sure the y are not jammed. Dela yed printout. See “Printer standby modes” on page 7-8. Printer outputs two prints after a jam is cleared. Pr inter is clearing print dr um and reprin ...

  • Tektronix 380 - page 209

    Troubleshooting 6 User Manual 6-17 All about media jams Use the following guidelines to help prevent paper and transpar encies from jamming inside the printer . ■ When installing a new maintenance tray , push on both sides of the tray to latch it Þrmly into the printer . ■ Periodically clean the printer to keep it operating in peak condition. ...

  • Tektronix 380 - page 210

    6 Troubleshooting 6-18 Phaser 380 Color Printer Locating jammed media Paper jams can occur in these places: 1. Inside the exit cover 2. Inside the front cover 3. At the manual-feed slot 4. At the upper media tray and Lower Paper T ray Assembly . Caution Some surfaces inside the printer may be hot. Be careful not to touch the areas marked with this ...

  • Tektronix 380 - page 211

    Troubleshooting 6 User Manual 6-19 Remo ving jammed media T o avoid ink smears inside the printer , always try to pull jammed paper or transparency media out thr ough the top of the printer (the exit cover). If the jammed media cannot be cleared fr om the exit cover , open the front cover and check for jammed media. If the jam is not inside the fro ...

  • Tektronix 380 - page 212

    6 Troubleshooting 6-20 Phaser 380 Color Printer 3. If necessary , open the exit cover using the blue release button located inside the front cover , at the top of the printer . 4. Using both hands, pull the jammed media out the top of the printer . 5. If necessary , remove the media tray to locate and clear jammed media. 9662-42 9662-5 1 ...

  • Tektronix 380 - page 213

    Troubleshooting 6 User Manual 6-21 If y our file doesn’t print If you've conÞgured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, use the T ektronix PostScript Level 2 err or handler utility to determine what is wrong. Refer to ÒUsing ...

  • Tektronix 380 - page 214

    6 Troubleshooting 6-22 Phaser 380 Color Printer Windows user s (g eneral) ■ Check to make sure that you have conÞgur ed the communications ports and the Handshake option correctly . Refer to ÒPrinting Help Pages from the fr ont panelÓ on page 2-30 for information on printing a ConÞguration Page. ■ Make sure that you ar e using the correct c ...

  • Tektronix 380 - page 215

    Troubleshooting 6 User Manual 6-23 If y ou are using PC/NFS If you have PC/NFS (Personal Computer/Network File System) software installed on your computer , you need to make the following selection in the Network Options dialog box: 1. From the Main window , double-click the Print Manager icon. 2. From the Options menu in the Print Manager , select ...

  • Tektronix 380 - page 216

    6 Troubleshooting 6-24 Phaser 380 Color Printer Windows 95 1. Select Start in the taskbar on your screen. 2. In the menu that appears, select Settings . 3. In the next menu, select Printers ; the Printers window appears. 4. Click on your printer Õs icon and select Properties from the File menu. 5. Click the Details tab. 6. Click Add Port . 7. Clic ...

  • Tektronix 380 - page 217

    Troubleshooting 6 User Manual 6-25 Chec k the printer’ s language mode If your Þle doesnÕt print, the language on the printer Õs port you are using may have been changed. 1. Print a copy of the printer Õs ConÞguration Page to see the language mode on each port. Refer to the on-line manual on the printer Õs CD-ROM for instructions on printin ...

  • Tektronix 380 - page 218

    6 Troubleshooting 6-26 Phaser 380 Color Printer P ostScript printing err or s Note For information on speciÞc applications, request a document catalog from HAL or EuroHAL, the T ektronix automated fax systems. Refer to ÒUsing the automated fax systemsÓ on page 6-3 for instructions on using these systems. If you get a PostScript error when printi ...

  • Tektronix 380 - page 219

    Troubleshooting 6 User Manual 6-27 Using a P ostScript err or handler The error handling utility is useful for diagnosing pr oblems when a job doesnÕt print. This utility installs a PostScript error -handling function in the printer to help determine the cause of some PostScript printing problems. PostScript errors ar e printed on a page with othe ...

  • Tektronix 380 - page 220

    6 Troubleshooting 6-28 Phaser 380 Color Printer Fixing timeout pr oblems in Windows If print jobs are timing out and not printing, you may need to incr ease the timeout values in W indows and in the printer . T ry one of the following procedures to change the W indows timeout. If the W indows procedur e doesnÕt work for you, try the DOS procedure. ...

  • Tektronix 380 - page 221

    Troubleshooting 6 User Manual 6-29 Windows timeout: Fr om DOS (and Windows 3.1) Note T o use this procedur e, the printer must be connected directly to your computer , not on a network. 1. At the DOS prompt, issue the DOS MODE command by typing the following: MODE LPT1:,,P 2. Start W indows 3.1. 3. Open the Control Panel from the Main menu. 4. Doub ...

  • Tektronix 380 - page 222

    6 Troubleshooting 6-30 Phaser 380 Color Printer Note The TIMEOUTS.PS Þle affects printer operation. If the printer is shared on a network, using this Þle may affect the prints r equested by other users. 1. Locate the utility Þles in the PHSR380 directory on the printer Õs CD-ROM. 2. Copy the TIMEOUT .PS Þle to your hard disk. 3. Open the Þle ...

  • Tektronix 380 - page 223

    Troubleshooting 6 User Manual 6-31 Printed color s are not what y ou expected In general ■ Check the printer settings in the printer driver . ■ T ry selecting another Color Correction option. Supported printer drivers provide access to the various T ekColor color corrections. Refer to ÒColor correction descriptionsÓ on page 4-6 for mor e info ...

  • Tektronix 380 - page 224

    6 Troubleshooting 6-32 Phaser 380 Color Printer Printing P ANT ONE Colors If a Phaser 380 printer Õs printer-speciÞc P ANTONE Colors are not printing as expected, make sure you ar e printing with Enhanced (600 x 300) mode with color corrections set to None . Refer to ÒPrinting the P ANTONE Color ChartÓ in the on-line manual on the printer Õs C ...

  • Tektronix 380 - page 225

    Troubleshooting 6 User Manual 6-33 Using the T ektronix halftone screens T ektronix halftone screens ar e designed for T ektronix printers, and impr ove print quality over application-set halftone screens. The Setscr een Off (SCRENOFF .PS) utility Þle redeÞnes some PostScript operators, such as the setscreen , setcolorscr een and sethalftone . By ...

  • Tektronix 380 - page 226

    6 Troubleshooting 6-34 Phaser 380 Color Printer PC and workstation user s 1. Locate the utility Þles in the PHSR380 directory on the printer Õs CD-ROM. 2. Copy the Þles that you need to your computer Õs hard disk or use them directly fr om the CD-ROM. 3. Use one of the following methods to send the SCREENON.PS or the SCRENOFF .PS Þle to the pr ...

  • Tektronix 380 - page 227

    Troubleshooting 6 User Manual 6-35 Selecting page sizes in Windows applications In some W indows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the Phaser 380 printer from your application, some page sizes may not be visible in the list. If the P ...

  • Tektronix 380 - page 228

    6 Troubleshooting 6-36 Phaser 380 Color Printer Windows 95 1. Click the Start icon in the taskbar on your computer screen; a menu appears. 2. Move the cursor over Settings ; another menu appears. 3. In the menu, click Printers ; the Printers window appears. 4. In the Printers window , select the Phaser 380 printer icon, then select Properties from ...

  • Tektronix 380 - page 229

    Troubleshooting 6 User Manual 6-37 Fonts printing incorrectl y fr om Windows If fonts are printing incorr ectly from W indows, make sure you installed the correct printer with either the T ektronix driver for W indows 3.1, or with the W indows 95 PostScript driver . ■ If you have the standard version of the printer , you should have installed T e ...

  • Tektronix 380 - page 230

    6 Troubleshooting 6-38 Phaser 380 Color Printer Sharing the printer on a netw ork Driver , utility files, and front panel interactions If your Phaser 380 printer is shared by other users on a network, using the downloadable utility Þles or the printer Õs front panel to change the printer Õs default color correction setting can af fect prints ma ...

  • Tektronix 380 - page 231

    Troubleshooting 6 User Manual 6-39 ■ When you print from a non-supported driver , your images are printed with one of the following selections: ■ A color correction utility Þle, if one has been downloaded to the printer . ■ The selection on the printer Õs front panel TekColor Corrections menu. ■ If the colors on your prints are not what y ...

  • Tektronix 380 - page 232

    6 Troubleshooting 6-40 Phaser 380 Color Printer ...

  • Tektronix 380 - page 233

    User Manual 7-1 Chapter 7 Using the Front Panel Fr ont panel overvie w The printer Õs front panel provides you with information about the printer Õs operation, as well as buttons for accessing printer menus. Fr ont panel indicators The front panel also includes two indicator lights: 1. P ower (green LED) 2. Error (red LED ) Indicator On Blinking ...

  • Tektronix 380 - page 234

    7 Using the Front Panel 7-2 Phaser 380 Color Printer Fr ont panel b uttons 1. The Exit button allows you to perform these menu functions: ■ Back up a level in the menu without making a selection. ■ Exit the menu. 2. Button 2, labeled Info , lets you cycle through information such as the printer Õs name, print server name, and the printer Õs I ...

  • Tektronix 380 - page 235

    Using the Front Panel 7 User Manual 7-3 T wo-line displa y The two lines of the display have the following functions: Line 1 ■ Displays status messages such as Ready , Printing or the printer Õs name. ■ Displays operation errors and warnings such as Out Of Ink . ■ Displays the names of menus and parameters you can set. Line 2 ■ Displays bu ...

  • Tektronix 380 - page 236

    7 Using the Front Panel 7-4 Phaser 380 Color Printer Enabling and disab ling the fr ont panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility Þle. In this protected mode, you can print the pages in the Help Pages menu, but cannot modify any settings in the rest of the menu . For more information ...

  • Tektronix 380 - page 237

    Using the Front Panel 7 User Manual 7-5 Fr ont panel menu map Phaser ® 380 Menu Map scrolls backward through available selections scrolls forward through available selections enters the next sub-menu exits without making a change accepts the displayed value as the new setting Exit OK <--- ---> Menu T ekColor Corr ection V ivid Color ( defaul ...

  • Tektronix 380 - page 238

    7 Using the Front Panel 7-6 Phaser 380 Color Printer Printer Help P ages The printer has several Help Pages that you can print from the fr ont panel to learn more about the printer . Menu Map The menu map provides a graphical view of the fr ont panel menus. The menu map can be used as a convenient navigation aid for quickly determining the location ...

  • Tektronix 380 - page 239

    Using the Front Panel 7 User Manual 7-7 Demonstration P age Y ou can print copies of a sample demonstration page through the front panel or through the W orld W ide W eb (refer to the PhaserShare Status Softwar e User Manual. ) RGB and CMYK Color Samplers The RGB and CMYK color samplers provide multi-page charts containing color samples and their c ...

  • Tektronix 380 - page 240

    7 Using the Front Panel 7-8 Phaser 380 Color Printer Printer standb y modes Y ou can change or disable Energy Star settings through the fr ont panel (refer to ÒFront panel menu mapÓ on page 7-5) or thr ough the W orld W ide W eb (refer to the PhaserShar e Status Software User Manual. ) Idle for 4 hour s When the printer is idle for more than 4 ho ...

  • Tektronix 380 - page 241

    Using the Front Panel 7 User Manual 7-9 Selecting the c leaning page source The printer picks sheets of paper from a designated media tray as part of its self-maintenance and jam recovery r outines. The default cleaning page source for the printer is the upper tray . When the Lower Paper T ray Assembly is installed, you can change the source of the ...

  • Tektronix 380 - page 242

    7 Using the Front Panel 7-10 Phaser 380 Color Printer ...

  • Tektronix 380 - page 243

    User Manual 8-1 Chapter 8 Supplies, Accessories, and Expanding Your Printer T ektr onix supplies: the mark of quality T ektronix supplies are developed and tested as a total system Ñ printer , ink, and media. These system components work together to produce consistent, high-quality color images. For the best results, or der T ektronix supplies. Ca ...

  • Tektronix 380 - page 244

    8 Supplies, Accessories, and Expanding Your Printer 8-2 Phaser 380 Color Printer Or dering printer supplies For a complete list of printer supplies, refer to the supplies information sheet that was shipped with the printer and contact your local dealer or , in the United States, call T ektronix at 1-800-835-6100. * T ektronix transparency offers en ...

  • Tektronix 380 - page 245

    Supplies, Accessories, and Expanding Your Printer 8 User Manual 8-3 Interface cables and adapter s The following cables and adapters are available thr ough T ektronix or your dealer . Contact your dealer for other cables and adapters. Printer interface cables and adapter s Order n umber Description Connectors and cable length 012-1468-00 P arallel ...

  • Tektronix 380 - page 246

    8 Supplies, Accessories, and Expanding Your Printer 8-4 Phaser 380 Color Printer Extended Features upgrade In its standard conÞguration, the Phaser 380 printer of fers Fast Color and Standard color printing modes, 16 Mbytes of RAM memory , and 39 fonts. The Extended Features upgrade consists of a r eplacement ROM and additional memory , both of wh ...

  • Tektronix 380 - page 247

    Supplies, Accessories, and Expanding Your Printer 8 User Manual 8-5 Lo wer P aper T ra y Assembl y (recommended) An optional, 250-sheet Lower Paper T ray Assembly for paper printing lets you conÞgure the printer for dual-tray printing capability . T wo trays are especially useful if you commonly print on several sizes and types of media. For examp ...

  • Tektronix 380 - page 248

    8 Supplies, Accessories, and Expanding Your Printer 8-6 Phaser 380 Color Printer Memory upgrade 16 Mbytes of Memory . In its standard conÞguration, the Phaser 380 printer has 16 Mbytes of memory . Y ou can upgrade the printer to 48 Mbytes or 64 Mbytes of memory to gain printing features and impr ove performance. Note The Startup Page reports how m ...

  • Tektronix 380 - page 249

    Supplies, Accessories, and Expanding Your Printer 8 User Manual 8-7 PhaserShare netw ork cards (recommended) T ektronix PhaserShareª network car ds offer high-performance network connectivity for your color printer . PhaserShare network car ds can be easily installed in your printer . Benefits of netw orking the printer Adding a PhaserShare netwo ...

  • Tektronix 380 - page 250

    8 Supplies, Accessories, and Expanding Your Printer 8-8 Phaser 380 Color Printer Phaser Cop ystation The Phaser Copystation adds easy-to-use, walk-up color copying capability to the Phaser 380 Color Printer . The CopystationÕs front-panel contr ols let you specify the number of copies and select among color , gray scale and black-and-white copying ...

  • Tektronix 380 - page 251

    Supplies, Accessories, and Expanding Your Printer 8 User Manual 8-9 PhaserPrint f or UNIX software For printing in Unix environments, T ektronix of fers PhaserPrintª for UNIX software. PhaserPrint softwar e provides fast raster Þle and screen copy printing to T ektronix color printers. PhaserPrint software also pr ovides a graphical user interfac ...

  • Tektronix 380 - page 252

    8 Supplies, Accessories, and Expanding Your Printer 8-10 Phaser 380 Color Printer ...

  • Tektronix 380 - page 253

    User Manual 9-1 Chapter 9 Regulatory Information and Specifications Dec laration of conformity T ektronix, Inc. Color Printing and Imaging Division P .O. Box 1000 W ilsonville, Oregon 97070-1000 U.S.A. declares, under our sole r esponsibility , that the product Phaser 380 printer (Z380) to which this declaration relates, is in conformity with the f ...

  • Tektronix 380 - page 254

    9 Regulatory Information and Specifications 9-2 Phaser 380 Color Printer Canadian EMC (Electr omagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interfer ence Regulations of the Canadian Department of Communications. ■ Le prŽse ...

  • Tektronix 380 - page 255

    Regulatory Information and Specifications 9 User Manual 9-3 Material Safety Data Sheets Proper management of envir onmental resources pr otects the well-being of our employees, customers, shareholders, and the communities we ar e a part of worldwide. T ektronix establishes and maintains sound environmental management practices to accomplish this go ...

  • Tektronix 380 - page 256

    9 Regulatory Information and Specifications 9-4 Phaser 380 Color Printer MSDS f or ColorStix ink stic ks Section I – Product identification T rade name and T ektronix part number: ColorStix ® Solid Ink — Black 016-1540-00 ColorStix ® Solid Ink — Cyan 016-1541-00 ColorStix ® Solid Ink — Magenta 016-1542-00 ColorStix ® Solid Ink — Y el ...

  • Tektronix 380 - page 257

    Regulatory Information and Specifications 9 User Manual 9-5 Section XI – T oxicological inf ormation T oxicity: Non-to xic orally . Irritation: Not an irritant based on standard tests. Sensitization: Not a sensitizer based on standard tests . Carcinogenicity: Components or product not listed by IARC , NTP or OSHA. Section XII – Ecological infor ...

  • Tektronix 380 - page 258

    9 Regulatory Information and Specifications 9-6 Phaser 380 Color Printer MSDS f or silicone oil Section I – Product identification T rade name and T ektronix part number: Silicone fluid (f ound in maintenance tra y) 006-7912-00 Product use: Used in T ektronix Phaser 380 color printers. Section II – Information on ingredients Ingredients P oly ...

  • Tektronix 380 - page 259

    Regulatory Information and Specifications 9 User Manual 9-7 Section IX – Physical and c hemical properties Appearance: Colorless liquid. Odor: Slight. Solubility: Not water soluble . Section X – Stability and reactivity Stability : Stab le. T races of formaldeh yde ma y f orm if heated in air above 149° C (300 ° F ). Nor mal operating tempera ...

  • Tektronix 380 - page 260

    9 Regulatory Information and Specifications 9-8 Phaser 380 Color Printer Specifications Printer tilt Place the printer on a level surface with no more than 2¡ tilt in any dir ection. Equivalent to raising one corner of the printer approximately 16 mm (0.625 in.). Caution T ilting the printer more than 2 ¡ causes drum ßuid to leak fr om the main ...

  • Tektronix 380 - page 261

    Regulatory Information and Specifications 9 User Manual 9-9 Power consumption Operating power consumption : 150 to 600 W atts Meets Energy Star power conservation r equirements with the Energy Star timeout set to one hour . Printer Dimensions Height: 50.7 cm (20 in.) Depth: 64.2 cm (25.3 in.) Width: 59.9 cm (23.6 in.) Weight: 100 kg (220 lbs.) Prin ...

  • Tektronix 380 - page 262

    9 Regulatory Information and Specifications 9-10 Phaser 380 Color Printer ...

  • Tektronix 380 - page 263

    User Manual Index-1 Index CD-R OM topics Color Matching Help Pages and Menus Improving Print Speed Printing from DOS Printing from UNIX and VMS W orkstations Printing the Color Sampler Charts Using Differ ent Printer Language modes Using Fonts Using P ANTONE Colors Using Printer Utilities Using SCSI Hard Disks Using the Phaser 380 GX Driver Using t ...

  • Tektronix 380 - page 264

    Index-2 Phaser 380 Color Printer cleaning (contÕd) pre-soaked cloth 5-15 printdrum 5-47 printhead 5-17 separator pad, lower tray 5-37 separator pad, upper tray 5-23 supplies, illustrated 5-14 upper pick rollers 5-20 upper tray jams 5-20 Cleaning Page Source cleaning after jam 6-17 instructions for selecting 7-9 CMYK Sampler , Macintosh utility Þl ...

  • Tektronix 380 - page 265

    User Manual Index-3 drivers (contÕd) using Macintosh 3-18 W indows 3.1 3-10 W indows 95 3-4 drum ßuid cleaning 5-46 precaution 5-9 stains in clothing 5-50 duplexing manual feed orientation 3-42 manual feed overview 3-44 E emissions 9-9 emptying the waste liner 5-4 enable/disable ConÞguration Page 7-6 enable/disable Startup Page 7-6 Energy Star p ...

  • Tektronix 380 - page 266

    Index-4 Phaser 380 Color Printer H HAL Ñ Highly Automated Library 6-3 halftone screens, printer 6-33 handling media 3-34 hard disk, SCSI connecting 2-24 selecting 2-24 Help pages printing 2-30 protected menu mode 7-4 types available 7-6 HP-GL 3-45 HSB Sampler , Macintosh utility Þle 4-10 HSB.PS, PC utility Þle 4-10 I image area 3-33 image proble ...

  • Tektronix 380 - page 267

    User Manual Index-5 LocalT alk/serial connection 2-22 locking front panel menus 7-4 locking the transit restraint 5-55 Lower Paper T ray Assembly Þll label 3-35 installing tray 2-8 loading tray 2-16 paper only 2-14 paper tray order numbers 8-5 LPT port problems 6-23 M Macintosh printer driver Page Setup dialog box 3-18 Print dialog box 3-18 select ...

  • Tektronix 380 - page 268

    Index-6 Phaser 380 Color Printer Monochrome color corr ection description 4-8 Macintosh printer driver 3-18 moving the printer 5-56 locking the transit restraint 5-55 precautions 5-54 removing the maintenance tray 5-54 N network connections order numbers 8-7 PhaserShare car ds 2-20 rear panel ports 2-21 network printing 6-38 NFS, see PC/NFS No colo ...

  • Tektronix 380 - page 269

    User Manual Index-7 paper , lower pick roller cleaning 5-34 parallel cable connection 2-23 ordering 8-3 parallel port cable 2-23 connecting 2-23 default language 3-45 PC utility Þles CMYK.PS 4-10 HSB.PS 4-10 RGB.PS 4-10 TIMEOUTS.PS 6-29 PC/NFS Network Option 3-9 troubleshooting 6-23 PCL5 3-45 Phaser 380 (LaserW riter 7.1.2-based) printer driver , ...

  • Tektronix 380 - page 270

    Index-8 Phaser 380 Color Printer printer control PhaserLink 1-3 selecting features 3-24 printer drivers generic 3-37 installing Macintosh 2-48 QuickDraw GX 2-50 printing transparencies 3-40 using Macintosh 3-18 W indows 3.1 3-10 W indows 95 3-4 printer languages default 3-45 printer quality Fast Color 3-26 printer standby modes 7-8 PRINTER.INF , up ...

  • Tektronix 380 - page 271

    User Manual Index-9 S safety and emissions 9-9 SCSI hard disk selecting 2-24 SCSI port connecting external font disk 2-24 connecting Phaser Copystation 2-24 selecting a cleaning page source 7-9 selecting a default media tray 3-37 selecting a front panel language 2-29 selecting a print-quality mode 3-26 separator pad, replacing 5-10 serial interface ...

  • Tektronix 380 - page 272

    Index-10 Phaser 380 Color Printer trays, paper , selecting Macintosh printer driver 3-18 troubleshooting image quality problems 6-9 media feeding or jamming problems 6-8 network problems 6-12 operational hints 6-15 turn on printer 2-27 two prints after jam 6-17 U UNIX workstations installing printer software 2-52 URL of web site 6-2 Use Printer Set ...

Manufacturer Tektronix Category Printer

Documents that we receive from a manufacturer of a Tektronix 380 can be divided into several groups. They are, among others:
- Tektronix technical drawings
- 380 manuals
- Tektronix product data sheets
- information booklets
- or energy labels Tektronix 380
All of them are important, but the most important information from the point of view of use of the device are in the user manual Tektronix 380.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Tektronix 380, service manual, brief instructions and user manuals Tektronix 380. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Tektronix 380.

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A complete manual for the device Tektronix 380, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Tektronix 380 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Tektronix 380.

A complete Tektronix manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Tektronix 380 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Tektronix 380, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Tektronix 380, that we can find in the current document
3. Tips how to use the basic functions of the device Tektronix 380 - which should help us in our first steps of using Tektronix 380
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Tektronix 380
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Tektronix 380 in a specific country, if it was not possible to solve the problem on our own.

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